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911 dispatcher working at a Sustema console When you think of first responders, images of firefighters, police officers, and paramedics...

NG911 is a groundbreaking initiative in Canada and the United States designed to upgrade the current 911 service infrastructure. This...

If you didn’t know, the National Public Safety Telecommunicator's Week takes place in April across the United States and Canada. It is a...

911 dispatchers and call takers are under constant stress in the control room. As the first-first responders, they encounter people in...

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Operators use a lot of tools that create a cluttered work environment. Operators have to switch their focus constantly and require...

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The importance of control consoles in public safety answering points (PSAP) A control console is to the dispatcher what a patrol car is...

And just like that, August bids us farewell along with the exhilarating 2023 APCO conference that took place in Nashville, Tennessee.

Join us at the Sustema booth for an unforgettable experience at NENA 2023 Texas! We are thrilled to invite you to the highly anticipated...

As a supervisor overseeing a 911 center, you understand the crucial role your team plays in ensuring public safety. With the upcoming...

What is National Public Safety Telecommunicators Week and why it's important: Every year, during the second week of April, we join the...

As the world becomes more digital, it's essential that emergency services keep pace with the changes. The Next Generation 911 system...

NextGen 911 brings major changes to command centers, incl. video, text, data sharing, security, & reliability for emergency response.

1) Application of a human-centered design approach The first step when designing a control room is having an understanding of the...

This control console is ONLY available in Canada In this video, Derek Dugas, account manager at Sustema presents the Transit E console...

Who Is This 911 Dispatch Guide For? This guide is intended to help you plan the acquisition of 911 dispatch consoles for emergency...

APCO 2021 On August 15-18, Sustema had the chance to attend the 2021 APCO conference in San Antonio, Texas. APCO International’s Annual...

Event Highlights Sustema is proud to have participated in the NENA 2021 Annual Conference held in Columbus, Ohio on July 24-29. During...