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911 dispatcher working at a Sustema console When you think of first responders, images of firefighters, police officers, and paramedics...

NG911 is a groundbreaking initiative in Canada and the United States designed to upgrade the current 911 service infrastructure. This...

If you didn’t know, the National Public Safety Telecommunicator's Week takes place in April across the United States and Canada. It is a...

911 dispatchers and call takers are under constant stress in the control room. As the first-first responders, they encounter people in...

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Operators use a lot of tools that create a cluttered work environment. Operators have to switch their focus constantly and require...

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The importance of control consoles in public safety answering points (PSAP) A control console is to the dispatcher what a patrol car is...

And just like that, August bids us farewell along with the exhilarating 2023 APCO conference that took place in Nashville, Tennessee.

Join us at the Sustema booth for an unforgettable experience at NENA 2023 Texas! We are thrilled to invite you to the highly anticipated...

With the upcoming renovation of your PSAP center, you have a unique opportunity to upgrade the physical space but also bring your team together and boost long-term morale.

What is National Public Safety Telecommunicators Week and why it's important: Every year, during the second week of April, we join the...

As the world becomes more digital, it's essential that emergency services keep pace with the changes. The Next Generation 911 system...

NextGen 911 brings major changes to command centers, incl. video, text, data sharing, security, & reliability for emergency response.

1) Application of a human-centered design approach The first step when designing a control room is having an understanding of the...

This control console is ONLY available in Canada In this video, Derek Dugas, account manager at Sustema presents the Transit E console...

Transit C-300 Series of Dispatch Console , built by Sustema Who Is This Dispatch Buying Guide For? This guide is intended to help you familiarize yourself with the buying process of dispatch consoles for emergency communication centers and PSAPs. If this is your first time building or renovating a control room, these are the steps you will need to follow. What is a Dispatch Console? Dispatch consoles are the "desks" and workstations found in mission-critical work environment

APCO 2021 On August 15-18, Sustema had the chance to attend the 2021 APCO conference in San Antonio, Texas. APCO International’s Annual...

Event Highlights Sustema is proud to have participated in the NENA 2021 Annual Conference held in Columbus, Ohio on July 24-29. During...