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Customer support

If you are experiencing issues with your control console try going through these troubleshooting steps. If the problem persists afterward, fill out the service request form at the bottom of the page.

How to Reset the Actuators

  1. Press and hold the down key until the surface reaches its lowest position.

  2. Release the down key when the lowest position is reached.

  3. Press again the down key and hold until the reset procedure is completed.

Note: The surface will perform some up and down micro adjustments, before stopping again.

Check all cable connections

STEP 1. Mains cable, connected to both the control box and power outlet.

STEP 2. All motor cables are connected to both the control box and the desk leg.

  • Assuming a standard control box configuration, these must be connected in channels 1 and 2, or channels 1, 2, and 3 for a 3-leg table. They can’t be connected in channels 1 and 3 or 2 and 3 unless there is a configuration on the control box specifying this arrangement.

STEP 3. Desk panel cable, connected to the control box in either port A1 or A2 (doesn’t matter which).

Reseting cable connections.png

Identify the error code displayed.

When working with height-adjustable consoles, Linak actuators have more than 90 error codes that can show up on the digital display of your desk panel. If your keypad displays an error code, implement the troubleshooting steps described in the embedded document. For more information on Linak Error codes click here.

Customer service request

Sustema’s dedicated fully bilingual Client Services Representatives are available to look after your needs. We are available from 8:00am to 5:30pm weekdays, (EST). Calls received after 5:30pm EST will be returned by 8:00am EST the following business day. Service request can also be made by email. 24/7 Service is available upon request. Sustema’s warranty on all furniture products reflects the commitment to designing and building furniture made to last.

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