The Unsung Heroes of Coordination Do you have strong listening skills and a good memory for details? Can you be calm and clear under pressure? Do you like coordinating others? Then a career as a dispatcher may be calling you! In all seriousness, aside from their grit and their skills, dispatchers require specialized tools to carry out their jobs. This means they don’t just need desks; they need dispatch control consoles that can handle all the equipment that is plugged in and

Designing for performance, safety, and long-term adaptability in mission-critical environments. Control rooms are the operational backbone of emergency response and security environments. Whether it's a 911 dispatch centre, a PSAP, or a security operations hub, these spaces must support high-pressure decision-making, real-time communication, and uninterrupted monitoring. At Sustema, we bring decades of experience in designing specialized control room furniture and layouts tha

In high-stakes environments like 911 dispatch centres, every second counts. The layout of a control room isn’t just about aesthetics—it directly impacts response times, communication flow, and operator wellbeing. At Sustema, we’ve helped dozens of emergency centres across North America optimize their space for peak performance. This guide will walk you through the most effective control room layouts and help you choose the one that best fits your operational needs. Why Layout

When designing a control room, cable management is often overlooked until it's too late. Here’s how to get it right from the start.

When it comes to designing a control room, bigger isn’t always better. Many organizations—especially in public safety, utilities, and...

Laminate peeling is a common issue in traditional office furniture, especially in high-use environments. But why does it happen, and more...

If you're planning a control room upgrade or building one from scratch, here are five hidden costs you should be aware of—and how to avoid them.

The interaction of human factors, source WorkSafeBC Ignoring human factors in control room design has terrible consequences. There are...

Proper setup of your chair, monitor, keyboard, mouse, phone, lighting, and desk accessories, along with regular breaks and training, can prevent physical strain and enhance your ability to perform your duties effectively

In the fast-paced environment of modern control rooms, situational awareness is crucial for operators to make quick and accurate...

Choosing the right control console for a control room involves answering two key questions:  What type of technology do you need at your...

Planning a control room involves many critical decisions that can significantly impact its efficiency and functionality. Here are five...

The control room is a high-stakes environment where operators monitor and control vital operational activities. They do so through their...

As we approach the middle of 2024, it's time for 911 directors and supervisors to start planning their 2025 control room upgrade budget.

When it comes to designing efficient and ergonomic control room environments, Sustema offers a range of high-quality consoles tailored to...

When designing control rooms, the shape and layout of control consoles play a crucial role in ensuring efficiency, ergonomics, and ease...

Broadcast control rooms create a centralized hub for production crews so that they can be in one room easily communicate with each...

This guide will help you choose the monitor arms for your control console setup. Whether you are building a trading desk, a 9-1-1...

The spooky season is upon us, and even our hard-working 911 operators deserve a bit of festive fun! But in a critical environment like a...

Spending a lot of hours in a fixed position will result in higher stress and over time it can lead to muscle strain and fatigue....