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The Evolution of 911: How Next Gen 911 is Changing Command Centers

Introduction to Next Gen 911 and its impact on command centers

The 911 system is one of the most critical components of our emergency response infrastructure. As technology continues to evolve, so too must our 911 system. Next Gen 911, also known as NG911, is the latest iteration of the 911 system and it is bringing significant changes to the way command centers operate.

The need for versatile and functional control room consoles in the NG911 environment

As a specialized furniture manufacturer, we understand the importance of versatility and functionality in the 911 command center. With the implementation of Next Gen 911, also known as NG911, our control room consoles must now be able to support a wider range of capabilities that also include video monitoring, easy access to IT equipment, and a high amount of power and data output. For many control rooms, the ability to receive text messages and video calls requires upgrading communication systems and software to handle the new types of messages.

Changes in data sharing between different agencies in NG911

The NG911 system also brings changes in the way data is shared between different agencies, requiring our consoles to be able to support the flow and transfer of data seamlessly to other agencies. We understand the need for command centers to be secure and reliable and we make sure our consoles help organizations stay secure from attacks and interference. Our goal is to provide the best possible service to our communities in times of emergency.

Overflow traffic management in NG911

In the NG911 environment, requests can be moved from agency to agency because overflow traffic can be pre-programmed for transmission to neighboring and partnering agencies. Such a scenario may ensue when events occur in different areas of a given jurisdiction or in neighboring jurisdictions. This requires command centers to be able to seamlessly transfer calls and data to other agencies, ensuring that no calls go unanswered and that emergency response is as efficient as possible.

The ability to receive text messages and video calls in NG911

One of the most significant changes brought about by NG911 is the ability for 911 call centers to receive texts and video calls. This means that command centers must now have the necessary data infrastructure to support reliable video calls, including video monitors and perhaps also cameras. This is a significant change from the traditional voice-only 911 system, and it requires command centers to rethink the way they are designed and operated.

The importance of security and reliability in NG911 command centers

The implementation of NG911 also requires command centers to be more secure and reliable. With the increased use of technology comes an increased risk of cyber-attacks. Command centers must now take steps to protect their systems from cyber threats, including implementing strong security protocols (physical and digital) and regularly updating their systems.

To be precise, NextGen 911 is bringing significant changes to the way command centers operate. Command centers must now be equipped to handle video calls, text messages, and real-time data sharing with neighboring jurisdictions and agencies. They must also ensure their systems are secure and reliable, both from cyber threats and physical interventions. By taking these changes into account, Next Gen-ready command centers can ensure they are able to provide the best possible service to their communities in times of emergency.


"NG911 Guide for Leaders in EMS." 911.GOV, accessed 27th JAN., URL.



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