Introduction Every second counts in a PSAP, EOC, or grid control room. Operators must synthesize alarms, video, GIS, SCADA, and voice systems under fatigue‑prone conditions. The console is the human‑machine interface that either enables focus—through ergonomics, cable discipline, thermal comfort, and display clarity—or erodes it.Sustema’s Transit Linear & Cockpit platforms are engineered for 24/7 duty cycles, balancing serviceability, operator comfort, and technology integrat

Morris County, New Jersey, has established a state-of-the-art 9-1-1 backup center within a local educational facility, combining emergency response capabilities with hands-on educational opportunities for students. Spearheaded by Dennis Snyder, 9-1-1 Services Manager and Coordinator for Morris County, the project was largely funded by federal grants. This dual-purpose back up facility ensures resilience for 24/7 9-1-1 operations while maintaining a training environment. Its

Evidence‑based tips for operators on long winter shifts—plus ergonomic upgrades that support comfort and performance. Disclaimer:  This article is for educational purposes and is not a substitute for medical advice. If low mood or other symptoms persist for two weeks or more, or if you have thoughts of self‑harm, contact a qualified professional or local emergency resources (Canada: 9‑8‑8; see CMHA guidance ). Why winter hits control rooms harder Dark mornings, long nights, a

Discover how Sustema’s steel-structured, HPL-surfaced control consoles boost 24/7 reliability, operator health, and ISO 11064 ergonomics—lowering TCO

As we wrap up 2025, we want to take a moment to say something simple and sincere: thank you . Your trust in Sustema means the world to us. We are truly grateful that you continue to choose our team year over year. Working with you allows us to create solutions we’re proud of, and we deeply appreciate the relationships we’ve built throughout the year. As we head into 2026, our commitment remains the same , designing spaces that work for you, made out of durable quality materia

You’ve invested in state-of-the-art dispatch consoles, but what about the people who use them?

In today’s fast-paced world, public safety agencies face increasing pressure to respond quickly and effectively to emergencies. At the heart of this mission-critical work are 911 dispatch centers, environments where every second counts and every decision can save lives. These centers rely on specialized workstations known as control room console , designed to support the unique demands of emergency communication. Unlike standard office furniture, dispatch consoles must integr

The Stakes in Mission-Critical Environments A mission-critical environment is a system that is essential to the survival a business or organization. An organization an be as big or small as needed. When mission-critical environment fails, it endangers and affects the business or organization it is a part of. Think of the Robotics Mission Control Center for the Canadarm, or a local emergency communications center. Canadarm, Robotics Mission Control Center For 911 dispatchers,

We’re Headed to APCO Canada 2025 – Visit Us at Booth no.06! We’re excited to announce that we’ll be exhibiting at APCO Canada 2025 , taking place in the stunning setting of Niagara Falls . Join us at Booth no.06  as we showcase our latest innovations in dispatch console solutions , designed specifically for mission-critical environments like 911 communication centres. As specialists in control room furniture, we understand the unique challenges faced by public safety professi