In today’s fast-paced world, public safety agencies face increasing pressure to respond quickly and effectively to emergencies. At the heart of this mission-critical work are 911 dispatch centers, environments where every second counts and every decision can save lives. These centers rely on specialized workstations known as control room console , designed to support the unique demands of emergency communication. Unlike standard office furniture, dispatch consoles must integr

The Stakes in Mission-Critical Environments A mission-critical environment is a system that is essential to the survival a business or organization. An organization an be as big or small as needed. When mission-critical environment fails, it endangers and affects the business or organization it is a part of. Think of the Robotics Mission Control Center for the Canadarm, or a local emergency communications center. Canadarm, Robotics Mission Control Center For 911 dispatchers,

We’re Headed to APCO Canada 2025 – Visit Us at Booth no.06! We’re excited to announce that we’ll be exhibiting at APCO Canada 2025 , taking place in the stunning setting of Niagara Falls . Join us at Booth no.06  as we showcase our latest innovations in dispatch console solutions , designed specifically for mission-critical environments like 911 communication centres. As specialists in control room furniture, we understand the unique challenges faced by public safety professi

In high-pressure environments like Public Safety Answering Points (PSAPs), emergency dispatch centres, and security operations, every second counts. Operators must remain alert, responsive, and comfortable throughout long shifts. That’s why ergonomics in control room design isn’t a luxury—it’s a necessity. Investing in ergonomic solutions protects your team’s health, enhances performance, and reduces long-term operational costs. The Cost of Poor Ergonomics Poor ergonomic desi

In today’s high-stakes environments—whether in emergency response centres, PSAPs, or security operations—the control room is the nerve centre of decision-making. As the complexity of operations increases, so does the need for a space that supports speed, accuracy, and seamless coordination. At Sustema, we’ve helped organizations across North America design control rooms that not only meet operational demands but also empower operators to perform at their best. Here’s how to o