top of page


Beat the Winter Blues in the Control Room
Evidence‑based tips for operators on long winter shifts—plus ergonomic upgrades that support comfort and performance. Disclaimer: This article is for educational purposes and is not a substitute for medical advice. If low mood or other symptoms persist for two weeks or more, or if you have thoughts of self‑harm, contact a qualified professional or local emergency resources (Canada: 9‑8‑8; see CMHA guidance ). Why winter hits control rooms harder Dark mornings, long nights, a
Axel Trujillo
4 hours ago4 min read


Why Steel‑Structured Control Consoles Power Safer, Smarter 24/7 Operations
Discover how Sustema’s steel-structured, HPL-surfaced control consoles boost 24/7 reliability, operator health, and ISO 11064 ergonomics—lowering TCO
Axel Trujillo
2 days ago3 min read


Case Study: Fire & Police Dispatch Center Upgrade
About the Client The Client’s Communications Unit is responsible for handling emergency and non-emergency calls for the city and surrounding counties. In 2020 alone, the team answered 119,898 calls (excluding 9-1-1 calls), resulting in 35,935 calls for service . Staffed with a 9-1-1/Communications Manager , 4 Supervisors , and 12 highly trained Communicators , the unit manages all 9-1-1 calls , prioritizes emergencies, and dispatches medical and fire calls to emergency pa
Axel Trujillo
Jan 142 min read


Kingston EMS Case Study: Expanding a PSAP Dispatch Center with Ergonomic Consoles
About the client The Kingston Central Ambulance Communications Centre (CACC) is a critical hub for emergency medical services in Ontario. Covering a vast jurisdiction of 20,200 square kilometers , the center serves a population of approximately 523,787 residents . As the primary dispatch point for ambulance services in the region, Kingston CACC plays a vital role in ensuring timely and efficient emergency response across urban and rural communities. About the project To acco
Axel Trujillo
Jan 64 min read


Happy Holidays from Sustema
As we wrap up 2025, we want to take a moment to say something simple and sincere: thank you . Your trust in Sustema means the world to us. We are truly grateful that you continue to choose our team year over year. Working with you allows us to create solutions we’re proud of, and we deeply appreciate the relationships we’ve built throughout the year. As we head into 2026, our commitment remains the same , designing spaces that work for you, made out of durable quality materia
Axel Trujillo
Dec 18, 20251 min read


Why Teamwork Matters as Much as Technology in Emergency Operations Centers
You’ve invested in state-of-the-art dispatch consoles, but what about the people who use them?
Axel Trujillo
Nov 24, 20254 min read


The 911 dispatcher guide to an ergonomic emergency control room
In today’s fast-paced world, public safety agencies face increasing pressure to respond quickly and effectively to emergencies. At the heart of this mission-critical work are 911 dispatch centers, environments where every second counts and every decision can save lives. These centers rely on specialized workstations known as control room console , designed to support the unique demands of emergency communication. Unlike standard office furniture, dispatch consoles must integr
Axel Trujillo
Nov 17, 20253 min read


Why Steel Workstations Are the Gold Standard for Mission-Critical Environments
The Stakes in Mission-Critical Environments A mission-critical environment is a system that is essential to the survival a business or organization. An organization an be as big or small as needed. When mission-critical environment fails, it endangers and affects the business or organization it is a part of. Think of the Robotics Mission Control Center for the Canadarm, or a local emergency communications center. Canadarm, Robotics Mission Control Center For 911 dispatchers,
Axel Trujillo
Nov 10, 20254 min read


Sustema goes to APCO Canada 2025
We’re Headed to APCO Canada 2025 – Visit Us at Booth no.06! We’re excited to announce that we’ll be exhibiting at APCO Canada 2025 , taking place in the stunning setting of Niagara Falls . Join us at Booth no.06 as we showcase our latest innovations in dispatch console solutions , designed specifically for mission-critical environments like 911 communication centres. As specialists in control room furniture, we understand the unique challenges faced by public safety professi
Axel Trujillo
Nov 4, 20251 min read


Axel Trujillo
Oct 21, 20253 min read


Beyond the Call: The Tools That Keep Dispatchers in Control
The Unsung Heroes of Coordination Do you have strong listening skills and a good memory for details? Can you be calm and clear under pressure? Do you like coordinating others? Then a career as a dispatcher may be calling you! In all seriousness, aside from their grit and their skills, dispatchers require specialized tools to carry out their jobs. This means they don’t just need desks; they need dispatch control consoles that can handle all the equipment that is plugged in and
Axel Trujillo
Oct 15, 20253 min read
bottom of page

