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Picture yourself in the middle of an emergency center. It is a flurry of calls, lights flashing, and critical decisions being made in the blink of an eye. In this adrenaline-fueled environment, the efficiency and comfort of these operators are paramount. To get the job done, operators need reliable consoles, and the best consoles include these 14 must-have features. So, without further ado, let's dive into the future of control console design – where optimization meets innovation. 1. Integrated Heating and Cooling Systems: We know it is hard to agree on the right temperature for the control room’s thermostat. Operators need a comfortable temperature to maintain their focus and well-being. This is why you’ll find cooling fans and heaters, integrated into our control consoles. 2. Personal Storage Compartments: Efficient organization is key in fast-paced environments. Personal storage compartments allow operators to keep non-essential documents and tools off their work surface, minimizing distractions and streamlining their workflow. Operators can leave their personal effects inside a secure cabinet while they work. 3. Personal Lighting: As with temperature, lighting becomes essential when working in the control room. Operators can use task lights to adjust the illumination levels according to their preferences and task requirements. This can help when reading documents or taking notes. Adaptable lighting reduces eye strain and promotes alertness during extended shifts. Our consoles can support the best task lights for 24/7 use. 4. Height Adjustability: Ergonomic design principles dictate that workstations should accommodate operators of varying heights. Height-adjustable consoles ensure proper posture and reduce the risk of musculoskeletal injuries over time. Also, being able to work while sitting and standing promotes movement among operators and helps them remain focused. 5. Monitor Focal Adjustment: Optimizing viewing angles is critical for monitoring multiple screens at the same time. Since every operator is unique, they should be able to adjust the monitors to their preferred depth. Focal adjustment features allow operators to position monitors for maximum clarity and comfort, enhancing situational awareness. Our consoles can adapt to the user’s needs by incorporating a wide array of monitor mounts. 6. Slide-out CPU Trays: Efficient use of space is essential in control room environments. Slide-out CPU trays offer convenient access to computer equipment without resulting in downtime. That also means that the equipment never leaves the workstation and stays secure. Our consoles feature slide-out CPU trays for easy IT management. 7. Front & Rear Access Doors: For control consoles, having easy access to cables and equipment facilitates maintenance and troubleshooting tasks, minimizing downtime and ensuring uninterrupted operations. Our consoles integrate secure access doors to protect the IT equipment. They can be placed either on the front or on the back of the console so that maintenance can occur at any time. 8. Leg Room: Comfortable legroom promotes circulation and reduces discomfort during prolonged periods of sitting. Ample legroom is essential for operator comfort and overall well-being. Our consoles have excellent legroom because the IT equipment can be kept out of the way in secure CPU enclosures. 9. Flexibility of Monitor Arms: Adjustable monitor arms enable operators to position screens at optimal viewing distances and angles, reducing neck strain and enhancing productivity. Our consoles can accommodate many monitor arms to create workstations that adapt to every user. 10. Urethane Waterfall Edge: To provide comfort during extended periods of typing and mouse usage, ergonomically designed consoles feature urethane edging. They provide a smooth surface for operators to rest their hands on and prevent stress-related injuries. 11. Personal Environmental System: When integrating heating systems and cooling fans into the design of a console, operators need an easy way to control them. Smart solutions like our Personal Environmental System allow operators to customize the temperature and airflow settings according to their comfort preferences, optimizing productivity and focus. Also, they can control the brightness of task lamps and status lights. 12. Ambient Lighting: Aside from having a 24/7 task lamp, consoles can also be equipped with LED strips that create subtle ambient lighting. This can help to reduce glare and enhance visual comfort without causing distractions. 13. Dual Surfaces: Dual surfaces are essential to create an ergonomic workspace. They provide ample workspace for multitasking and organizing tools efficiently. The monitor worksurface can be adjusted to the user’s preferred height for optimal viewing angles. Meanwhile, the main worksurface can be arranged independently for keyboard usage. 14. Cable Management Wall: It is important to keep cables organized to prevent tangling and tripping hazards inside the control room. Cable management means that IT equipment is easy to install and upgrade. Ergonomic consoles are designed with electrical raceways to keep cables secured. Our consoles feature a wall system to route cables and keep them safe while allowing for easy access when performing maintenance. Does your control console have all of these must-have features? In the dynamic and high-pressure environment of 911 control rooms, optimizing console features is crucial for enhancing operator efficiency and comfort. By incorporating these features into control room design, organizations can empower their operators to perform at their best, ultimately contributing to more effective emergency response and public safety.

About the client, a police organization: Our client is a police organization that was looking to build a new 911 control center. To support the needs of its population, it employs more than 200 police officers, and provides them with various resources that can address some their local concerns. About the project: The project involved designing and manufacturing a newly renovated 911 control room that could accommodate 10 heavy duty control consoles to offer a more adequate workplace for visitors and employees. This new center would group all the teams who work as part of the police service. The consoles were to be arranged in the following configuration, 10 control consoles setup in 3 rows, leaving enough space for foot-transit inside the control center. 2 consoles would be placed side by side leaving enough space for a storage unit between the 2 consoles. As for the requirements of the specialized furniture, the most important include: 10 dispatcher consoles with a large worksurface area in cockpit shape. Each console should be equipped with 4 CPU enclosures intended for intensive use and include a sliding tray. 4 actuators with a lift capacity of 260 pounds each. High pressure laminate with Greenguard certification. Secure cable management integrated. Integrated power solution. Include a storage cabinet that can fit between 2 consoles. Integrated heating system. Monitor arms compatible with VESA 100x100 mounts that can be adjusted laterally and vertically. Include a status light with a minimum of 2 colors, white and red. About the solution: Our clients chose our heavy-duty consoles to build their modernized 911 control room because they met their specific requirements and could be arranged in their desired configuration to maximize the available space. Our Transit consoles features two large heavy duty work surfaces. A primary and a secondary work surface. Both can be individually height adjusted to fit the operator’s ergonomic needs. The primary worksurface is where the operator can place their keyboards and other utensils. Additionally, the primary worksurface is houses the keypads that control the height adjustments, the heating system and the fans integrated on the worksurface. The secondary worksurface supports the weight of the 3 sturdy monitor arms which can be adjusted to the operator’s desired height and depth. The poles where the monitor arms are mounted, also hold the weight of both the task lamp and the status light. To support the combined weight of both worksurfaces, as well as the constant and intensive use operators will give their control consoles, our furniture is manufactured with a 12-gauge steel substructure. This material ensures its durability and prevents the worksurface from deforming over time. Our consoles have more than enough room to house the required CPUs while leaving room to spare in case our client chooses to add more computers to their setup. The CPU enclosures feature a sliding tray, making it easy to access the IT equipment without causing downtime. Since the substructure is made from steel, al the critical equipment can be secured under lock and key. The CPU enclosures are accessible on the front and the back of the consoles. On the left side of the console, the client can take advantage of the personal storage included. It is the perfect location to keep personal belongings and files. The heating system is located at the bottom of the console, so that when activated, the heat rises and makes the workstation more comfortable during the winter months. To connect the CPUs underneath the console to the monitors mounted on the secondary worksurface, the console features a pathway that allows cable to run alongside the substructure. To provide cable management and secure the cables during motion while the operator adjusts the height of the console, the furniture includes cable chains to protect the equipment. About the result: Our client implemented 10 of our control consoles to create a state-of-the-art control center. Since our consoles are made from steel and high-pressure laminate, they can endure heavy duty use for years to come. With the ergonomic features of our control consoles, our client can provide the operators in the room with a workstation that adapts to their specific needs and requirements. Combining the height adjustability of both work surfaces, and the adaptability of the monitor arms, users can rearrange their console throughout their shift. For example, if the operator wishes to work while standing, they can do so, and the console changes with the push of a button. With the dual work surfaces of the console, operators can take advantage of a wide workspace with enough room to place all their tools. Since the work surface is made from High pressure laminate, users can work without worrying about scratching the surface. Also, with the secondary worksurface, operators don't have to concern themselves with monitor cables getting in the way of their work. The integrated heating system at the bottom of the console, and the fans installed directly on the primary worksurface allow the operators to adjust the temperature at their desired levels. Thanks to the secure cable management our client’s control center ensures their IT equipment stays safe, but also easily accessible to carry maintenance operations. The open floor layout chosen by our client encourages communication between the operators.  Additionally, the implementation of status lights helps the supervisor to easily identify if a situation requires their attention. Are you building a new control room for 911? It wasn’t mentioned above but we have more than 25 years of experience in designing and manufacturing specialized furniture for mission critical environments. If you are in the process of building or modernizing a control room, we can help you. Contact our team of specialists and designers that will help you build a control center that meets your specific needs and requirements. Follow us on social media where we share updates on our products and the design trends that are shaping how 911 supervisors are thinking about the future of their control rooms.

Operators use a lot of tools that create a cluttered work environment. Operators have to switch their focus constantly and require different tools for each task. A vertical slat wall keeps all tools organized without contributing to clutter. In this article we explain how to maximize the available space on control consoles. The benefits of incorporating vertical slat walls in a control console include: The ability to mount adjustable monitor arms without taking up worksurface space The ability to mount a glass panel with LED strips, or acoustic panels. All accessories and utensils are organized and stay within reach. They can be used to create a collaborative space. We noticed some of our clients were working with outdated control consoles that hindered their productivity by creating a cluttered mess. This problem persisted because the consoles were not designed to take into account their specific needs and tools used for the job. This kept affecting the operators in the control room by forcing them to work with a console that doesn’t respect ergonomic guidelines. The dangers of specialized furniture that doesn’t respect ergonomic guidelines, is that when tools are scattered all over the place operators perform repetitive movements that can result in discomfort and even in stress-related injuries. Picture a control console riddled with tools and other utensils: Radios, telephones, headsets, notepads, secondary keyboards and other telecommunications equipment that don't have an easy-to-reach placement, all of them constantly causing disruption in the operator’s workflow. Now, imagine that an operator stretches over all of these objects constantly throughout the day. Every time they pick up any of these tools, the operators are consistently adopting uncomfortable postures that may cause fatigue. At an organization level, this issue contributes to morale problems in the center because operators are confronted everyday with an unorganized workstation that doesn't adapt to their needs. Low morale in the control room leads to higher turnover. To solve this issue, supervisors have started to implement more and more ergonomic trends over the years. From height adjustable consoles to vertical slat walls and even personal environmental systems to control temperature at the workstation. Our clients who implement a vertical slat wall in their control consoles, see higher productivity in their centers because operators don’t have to waste time sorting through all of their tools every time they start a new task, since everything has its place and can be easily accessed. A slat wall helps to maximize the available space on the control console by creating order out of disorder. This impacts positively in the performance of operators because they can swiftly use all of their tools at their disposal, and adjust their monitor arms, task lights and access their other utensils which they don't use that often. Operators are grateful when supervisors provide them with upgraded consoles create that incorporate ergonomic guidelines into their design. To know which ergonomic guidelines to follow for each control console, it is important that during the design process, the manufacturer of the console consults with the end user to understand their special needs and requirements. This will allow them to have a complete picture of what their daily routine looks like, what kind of tools are always laying around that could be put to the side, which ones are essential, and how they plan to use the worksurface to their advantage. For example, in centers where operators have more than 1 keyboard and mouse, as well as communications equipment that they use interchangeably, these can be mounted on a slat wall and stay out of the way. Or another example can be in Air Traffic control where engineers can take advantage of the wide worksurface area to read large documents like aircraft factory plans. Incorporating a vertical slatwall can help operators work in a clutter free environment. Not only can it support monitor arms and task lights, but it can also keep all of the tools they constantly use for different tasks but aren't used very often. Not only does a slat wall increase productivity, but it also can reduce stress-related injuries by creating a more ergonomic work setup in the control room, and boosting morale by having a workstation that reflects the identity of the organization and meets their daily needs and requirements. Are you renovating your control center? Contact our team of design specialists to help you create a workspace that adapts to your needs.

Sustema Expresses Heartfelt Gratitude to Valued Clients Ahead of Holiday Season As the holiday season approaches, we at Sustema would like to take a moment to express our sincere gratitude to all our valued clients. It has been an eventful year, and we are incredibly grateful for the trust and support our clients have placed in us. As experts in providing top-quality control room furniture, we understand the importance of creating a functional and comfortable workspace for our clients. We are honored to have played a role in enhancing their control rooms and are thankful for the opportunity to continue serving them. In this blog post, we would like to extend a heartfelt holiday message to our clients and reflect on the moments that have made us grateful for their partnership. 2023 has been a challenging year for everyone, but we are grateful to have journeyed through it with such amazing clients like you. Your unwavering support has been truly inspiring, and we are humbled by the opportunity to serve you. Whether it's transforming control rooms into collaborative spaces or providing ergonomic consoles that prioritize comfort and functionality, we are proud to have been a part of your achievements. Looking ahead, we are excited about the possibilities that the new year brings. We remain committed to innovation, setting a new standard in control room furniture. Meeting your needs and requirements for control room furniture At Sustema, we understand the challenges that come with uncomfortable workstations and the lack of team collaboration. That is why we want to ensure that you have a comfortable and functional workspace that allows you to perform your duties efficiently. Our team is constantly learning from our customers and their unique experiences, so we can continuously improve our products and services. Your feedback is essential to us, as it helps us understand your needs better. Commitment to Innovation At Sustema, we are driven by our commitment to innovation. We understand that command center operators deserve the very best in ergonomic consoles and collaborative workstations. That's why we are constantly pushing the boundaries of what is possible in control room furniture. In 2024, we are setting a new standard for the industry. Our team of experts is dedicated to staying at the forefront of technological advancements and industry trends. We are constantly researching and testing new materials, designs, and features to ensure that you have access to the most innovative solutions for your command center needs. We believe that innovation is not just about creating new products, but also about continuously improving existing ones. Your feedback and insights play a crucial role in our innovation process. We listen to your needs and pain points and use that information to drive our research and development efforts. By working together, we can create command centers that not only meet your expectations but exceed them. Innovation also means staying ahead of the curve. As technology evolves, so do the challenges faced by command center operators. We are committed to anticipating these challenges and providing you with solutions that address them. From advanced ergonomic features to seamless integration with the latest technology, we are dedicated to making your work environment as efficient and comfortable as possible. Celebrating Success Stories As the year winds down, we reflect on the accomplishments of our esteemed customers, achieved through collaborations with Sustema. We find profound delight in the positive impact our ergonomic consoles and synergistic workspaces have instigated for operators in command centers like yours. Throughout 2023, we’ve observed a multitude of instances showcasing enhanced efficiency, teamwork enhancement, and amplified comfort in command centers spanning diverse industries. From government entities ensuring community safety to healthcare facilities delivering critical care, our clients have significantly influenced many lives. In one instance, we facilitated a police organization to modernize its backup communications center for emergency calls. The primary goals were to maximize station capacity and promote interaction between call receivers. Console arrangements are needed to suppress sound while providing a personalized workspace adaptable in height, temperature, and lighting for every user. As we celebrate these success stories, we are reminded of the impact that a well-designed and functional control room can have on individuals, organizations, and communities. We are proud to have played a role in these achievements, and we look forward to celebrating many more in the years to come. Looking ahead to a happy 2024, we remain committed to providing you with the best control room furniture solutions. Our team will continue to innovate and improve our products and services, ensuring that you have the tools you need to succeed. We are grateful for your trust and partnership, and we can't wait to see what the future holds for your command center. Cheers to your continued success! If you have an urgent matter please contact us through our website form, or you can chat with us by clicking on the chat bubble located at the bottom right corner.

Are you tired of uncomfortable workstations and limited team collaboration in your command center? Look no further! In this case study, we will dive into how we transformed the OPP command center with our innovative control room furniture. Our team worked closely with the Ontario Provincial Police to design and manufacture a control room that not only meets their needs but exceeds them. From ergonomic consoles to improved communication capabilities, our control room furniture has revolutionized the way the OPP operates. Keep reading to learn more about this exciting project and how it can benefit your own command center. About our client, the Ontario Provincial Police As Ontario's largest police force covering more than 170,000 square kilometers and serving nearly a million residents, the OPP requires ergonomic consoles to support their 137 operators working 24/7 at the communications center. About the project, problems and pain points encountered by the OPP The project aimed to provide modern infrastructure and support to dedicated officers and specialized units, enabling them to handle emergency and non-emergency calls effectively. It prioritized high environmental standards, reflecting a commitment to sustainability and accessibility. The project also considered new challenges like the COVID-19 pandemic and the need to combat new online criminal activity. Additionally, supervisors wanted an intuitive console setup that would allow them to quickly assess the situation at a glance, accompanied by audible alerts for crises. The solution Sustema offered for the OPP’s control room furniture In order to enhance the working environment for both OPP officers and civilian members, a team of architects was hired by OPP to meticulously evaluate and analyze the existing space. The thorough assessment resulted in over 100 pages of comprehensive criteria. Our team gave careful attention to every detail of the console design and produced a detailed 200-page response. Through collaboration with OPP, we elevated our standard console model to the next level, integrating software and creating Console Alert. How our solution was implemented in the OPP control room Once our team at Sustema had thoroughly analyzed the needs and requirements of the Ontario Provincial Police (OPP) and developed a detailed response to their criteria, it was time to implement our solution and transform the OPP command center. Our solution was meticulously implemented to ensure that every aspect of the control room was optimized for the comfort and productivity of the operators. The console design included multiple innovative features to address the pain points encountered by the OPP. To create a clutter-free and organized workspace, we incorporated a dual worksurface that accommodated operators of varying height percentiles. This allowed for individual adjustments and ensured that each operator could work in a position that was ergonomically suitable for them. The dual worksurface also provided ample space for multiple keyboards, a mouse, and a desktop telecommunication headset, without requiring side-to-side movement from the user. To support the intense concentration required in the rapid-paced environment of the command center, we equipped the console with a monitor support system. This system allowed for the fitting of four vertical displays and an additional monitor, ensuring that operators had access to all the information they needed at their fingertips. The heavy-duty materials used in the console's construction ensured its durability and operational capability 24/7. To further enhance the functionality and aesthetics of the control room, we implemented an effective cable management system. This included cable chains for vertical cable management, separate data and power cable management, and perforated metal monitor covers to conceal and secure all cables. The console design also incorporated various features to enhance accessibility and comfort. These included quiet actuators for smooth and uninterrupted movement of the worksurfaces, safety sensor bars to prevent damage, rounded edging to prevent stress-related injuries, and ample knee and toe clearance to provide comfort and personal space for operators. The implementation process was carried out with careful attention to detail and a commitment to providing the best working environment for the OPP operators. The end result was a control room that not only met the needs of the operators but exceeded their expectations in terms of functionality, accessibility, and overall design. How we created our proprietary solution, Console Alert to help supervisors manage crises and help operators Our team at Sustema developed an effective crisis management system in the OPP command center, which led us to create our proprietary solution, Console Alert. This innovative system is designed to help supervisors efficiently manage crises and provide support to operators in real time. With the push of a button, the Console Alert system is activated, triggering a series of actions. The status light on the console starts blinking and emitting an audible alert, immediately catching the attention of the supervisor. Simultaneously, the system notifies the supervisor on their end, alerting them to the incoming call and providing them with the necessary information. The supervisor can take quick action, ensuring a swift response to any crisis. Once the crisis is resolved, the supervisor can easily switch off the alert system at the control console. But Console Alert doesn't stop there. The system also includes comprehensive statistics and a log to keep track of how and when the system is used. This data can be invaluable for training purposes, analyzing response times, and identifying areas for improvement in crisis management. It provides a streamlined and efficient process for supervisors to handle emergencies, ensuring the safety and well-being of both the operators and the public they serve. Results for the Ontario Provincial Police Operators are required to work in an almost constant state of sitting as they are restricted to their workstations when taking calls or dispatching. This can lead to discomfort and reduced productivity over time. However, with our innovative control room furniture, we were able to address these pain points and provide measurable outcomes for the OPP. One of the key outcomes was improved accessibility. Our height-adjustable consoles gave operators the option to work while standing, promoting movement and reducing the negative effects of prolonged sitting. This not only enhanced operator comfort but also contributed to their overall well-being and productivity. Additionally, the heavy-duty materials used in the construction of the console ensured its durability and operational capability 24/7, 365 days a year. This meant that the OPP command center could rely on the furniture to withstand the demands of their high-pressure environment without compromising accessibility or functionality. By incorporating dual work surfaces that moved independently, we were able to accommodate operators of varying height percentiles. This adaptability allowed for personalized adjustments, ensuring that each operator could work in a position that was ergonomically suitable for them. This not only improved comfort but also minimized the risk of work-related injuries. Overall, the measurable outcomes for the OPP included increased operator comfort, enhanced productivity, and improved overall well-being. The accessibility and functionality of the control room furniture played a crucial role in achieving these outcomes, making a significant positive impact on the daily operations of the OPP command center. If you are currently renovating your control center, our team of specialists can provide assistance and support. The transformation of the OPP command center with our innovative control room furniture has been a resounding success. As we look to the future, we are excited to continue our partnership with the OPP and support their ongoing needs. Our experience with the OPP is a testament to the positive impact that ergonomic design and durable control room furniture can have on both operators and the organization as a whole. So, if you're ready to take your control room to the next level, we invite you to explore our range of innovative solutions and contact us to discuss your specific requirements. Together, we can create a control room that not only meets your needs but also exceeds your expectations. Let us help you transform your control room into a hub of efficiency, productivity, and comfort.

About the client, a Public Safety Communications Center The Public Safety Communications Center (PSCC) of the Mansfield Division of Police has the mission to provide efficient support services intra-departmentally, effectively liaison with other City departments and serve the needs of the public by supplying helpful information, referrals, and facilitating the delivery of emergency and routine police, fire, and services. About the Project: Elevating Public Safety Communications with Innovative Control Room Furniture In a notable case study, our team successfully executed a comprehensive project aimed at revolutionizing the Public Safety Communications Center (PSCC). The initiative involved the conceptualization, design, and manufacturing of a cutting-edge PSAP (Public Safety Answering Point) center. Central to the design were five robust consoles, meticulously crafted to seamlessly integrate cable management solutions while boasting dual worksurfaces with adjustable heights to accommodate a diverse range of body sizes and operator preferences. The contextual backdrop for this project was the unprecedented challenges posed by the COVID-19 pandemic in 2020. The PSCC faced operational disruptions across all disciplines, prompting telecommunicators to adapt daily to evolving circumstances. In response to health guidelines during the pandemic, each console was required to integrate a removable plexiglass shield. This transformative overhaul provided dispatchers with an environment conducive to social distancing, fostering a more spacious and less confined workspace. The solution, Customized heavy duty control room furniture for Public Safety communications. We designed a heavy-duty control console that can accommodate all of the command center’s ergonomic and IT requirements. These consoles are designed in the 120-degree cockpit configuration to better use the available space inside the room. Since the client wanted Height adjust ability Our control room furniture includes height adjustable work surfaces. Which are independently moved from one another. The main work surface provides ample space to accommodate all the operators, equipment and tools, Grommet holes to allow cables to pass through the work surface, a couple of PCS fans to keep the operators comfortable throughout their shift. A monument system that gives access to power and data ports directly on the consoles work surface. Also, to prevent strain-related injuries the work surface was designed with a urethane edging that provides a smooth surface for the operator to rest their arms while working. The screen surface is designed to allow the operator to adjust the height of the monitors independently of the main work surface. It also provides support for the task light and the status light. Underneath each work service, we included power boards that are mounted onto the steel substructure to provide power for the monitors and equipment. Each work surface includes a pair of heavy-duty actuators and cable chains that protect all of the cables while the console is in motion. Comply with public health guidelines. Both work surfaces include two COVID panels which can be mounted and dismounted with ease. For the computers and IT equipment the consoles provide easy and secure access with dedicated CPU enclosures, that feature sliding shelves on the inside that can be accessed without disrupting operations. Per the request of our client, we also included a metallic file cabinet with wheels that can be placed next to the console and secured with a lock and key. The result, a spacious and upgraded PSAP centre with unique control room furniture. Our client chose our Transit S console in the 120-degree cockpit configuration which takes advantage of the room’s size. The consoles are placed in each of the room's corners. Thereby optimizing the control room floor layout. The fifth council is placed on the edge of the raised floor in the middle of the room which follows the entrance’s hallway. Two of the consoles are placed alongside the 23.5 feet CCTV wall without obstructing the view for the rest of the operators in the room. The dual work surfaces create a clutter-free workspace that reduces stress and improves productivity. While the COVID panels are attached to both ends of the work surface, they do not block the line of sight between operators and supervisor, with the added benefit that they can be removed afterwards. Thanks to the CPU enclosures equipped with power bars in the inside, the consoles keep the equipment protected but still easily accessible thanks to the hinge ventilated and lockable doors, as well as the CPU sliding shelves. To maximize its IT equipment capacity, each console has a metallic file cabinet placed next to it. The monitors, status lights, and the sturdy task lamps are mounted on adjustable heavy duty monitor arms, which are secured in place thanks to an anodized aluminium slat wall installed on the screen work surface. Are you renovating your PSAP Control Centre? We can design and manufacture custom and heavy-duty control room furniture. We have more than 25 years of experience in designing and manufacturing control room furniture that meets our customers specific needs and requirements. Here’s what our client had to say about working with us: "I can only describe the experience working with Sustema, and my representative Derek Dugas, as outstanding. Every question was answered. Every need was addressed. Everything on my wish list was made possible. The absolute best part of our purchase from Sustema was delivery and installation. Sustema coordinated flawlessly the delicate transportation of our equipment and provided a professional installation team that was nothing short of spectacular." Mark H. Huckleberry - Operations Supervisor, Public Safety Communications, PSAP Contact our team of designers and specialists to help you achieve an organized and secure 911 Communication Centre. To stay up-to date on our case studies and control room design insights, follow us on social media.

Color, with its profound impact on human perception and emotion, extends its influence beyond the realms of art and aesthetics into the practical domains of our daily lives. One intriguing intersection where color plays a pivotal role is in the design of control rooms, where decisions made under high-stakes circumstances demand a nuanced understanding of the human psyche. From the brushstrokes of Johann Wolfgang von Goethe in his 1810 masterpiece, "Theory of Colors," to the more recent empirical investigations of Goldstein in 1942, the connection between color and emotional response has persisted as a subject of fascination. While Goethe's work may have faced skepticism from the scientific community of his time, it planted the seeds for a perennial interest in understanding how color impacts our thoughts, feelings, and actions. The evolution of color theory, propelled by experimental observations like those presented by Goldstein, has paved the way for a modern understanding rooted not only in artistic sensibilities but also in the scientific scrutiny of color's effects on the functioning of the human organism. The quest to uncover the influence of colors on cognitive processes has led to inquiries into the physical properties of the spectrum of light, such as wavelength. However, in the realm of control room design, the exploration of color's impact often transcends theoretical considerations. The focus shifts from abstract inquiries to the practical realm, seeking answers to applied questions that directly impact the well-being and efficiency of those who operate in these critical spaces. Questions like, "What wall color facilitates worker alertness and productivity?" become paramount, underscoring the practical implications of color psychology in optimizing operational performance. In this blog, we delve into the profound impact of color psychology on control room design, examining both the historical perspectives that laid the groundwork and the contemporary applications that address the specific needs of those who navigate high-pressure environments. Through this exploration, we aim to uncover the intricate interplay between color and cognitive function, shedding light on how a well-crafted color palette can enhance not just the visual appeal but also the functionality and effectiveness of control rooms. Alerting Effects of Light: The Impact of Color on Mental Alertness and Focus Beyond the intricacies of color theory lies a fundamental truth about human vision: our eyes don't perceive a spectrum directly. Instead, the responsibility falls upon the photoreceptors rods and cones within our eyes to collect, decipher, and translate the electromagnetic waves or photons into meaningful visual signals in our brains. While this process is essential for vision, the influence of light extends far beyond the realm of sight. Consider sunlight, which not only facilitates vision but also plays a crucial role in diverse physiological processes. From the synthesis of vitamin D through skin exposure to the reduction of serum bilirubin in neonatal jaundice, light serves multifaceted functions in our well-being. Remarkably, even individuals without sight exhibit physiological responses to light stimuli, highlighting the profound impact of light beyond conscious visual perception. Despite centuries of color theories and philosophical treatises on the subject, it was not until 1995 that a significant shift occurred in the exploration of the immediate activating effects of light on alertness, performance, and mood. Berson et al. made a groundbreaking discovery, identifying a novel type of photoreceptor in the mammalian retina, the intrinsic photosensitive retinal ganglion cell. Without going into too much detail, this discovery marked a turning point, as this particular photoreceptor was found to play a crucial role in the non-visual biological effects of light, even in humans. In understanding the impact of light on mental alertness and focus, it is essential to consider the three main attributes that define every color: hue, chroma (saturation), and brightness (value). Hue allows us to recognize and differentiate colors—whether it's 'blue,' 'red,' or 'green.' Chroma, or saturation, indicates the purity or vividness of a color compared to a neutral grey of the same value. A color with high saturation contains less grey, contributing to its vibrancy. Finally, brightness or lightness pertains to the degree of brightness or darkness of a color in relation to light and dark. As we navigate the relationship between color and cognitive function, exploring the intricate interplay of these attributes becomes pivotal. How does the intensity of hue impact mental alertness? To what extent does the brightness of a color contribute to sustained focus? In the following sections, we delve into the specific ways in which these attributes, coupled with the evolving understanding of light's effects, shape the design of control rooms for optimal performance and well-being. Navigating the Basics: Understanding Color Temperature in Control Room Design In simpler terms, colors can be grouped into two main categories: cool and warm. This classification is based on the characteristic wavelengths of different colors. Cool colors, like blue, green, and purple, fall into a range with shorter wavelengths, while warm colors—red, orange, and yellow—occupy the spectrum with longer wavelengths, red being the longest perceived by our eyes. These distinctions in color temperature are not just about visual appeal; they have tangible effects on us, whether we realize it or not. While individual factors like gender, age, and culture play a role in how we perceive colors, some colors convey universal meanings. Warm colors, including red, orange, and yellow, can evoke feelings of warmth and comfort, but they might also stir up emotions like anger and frustration. On the other hand, cooler colors like blue and green often signal calmness and competence. Now, the question arises: How can we strategically use these colors when designing a control room to our advantage? In the following sections, we'll explore the practical applications of color temperature in control room design, considering its potential impact on mood, alertness, and overall functionality. Navigating the Tightrope: Balancing Aesthetics and Focus in Mission-Critical Environments Designing a mission-critical environment demands a delicate equilibrium between visual appeal and operational efficiency. The colors selected for the control center must seamlessly integrate into the workflow of operators, acknowledging that colors wield the power to influence mood and actions. In workplace settings, studies reveal that judicious use of specific colors can lead to enhanced happiness, improved productivity, and a reduction in errors. For instance, subtle hues of green, when not overly bright or distracting, have been shown to boost operational efficiency. Operators working in environments adorned with these calming green tones tend to make fewer errors, complete critical thinking tasks more quickly, and exhibit heightened attention to detail. The infusion of green can contribute to an environment that fosters alertness, a crucial factor in mission-critical operations. How Do Colors Affect Productivity in the control room? While neutral tones like beige and light grey maintain their significance in modern workplaces, strategically introducing colors throughout the workspace can redefine a company's internal image. This transformation shifts the perception from a traditional setting to a dynamic and modern workplace that attracts top talent and cultivates a positive company culture. Consider the implications of specific colors in the workplace: Red, the Color of Confidence and... Sleepiness? Traditionally, people often associate red with boldness and confidence. However, it's crucial to exercise caution in its usage. Too much red in a control room environment might overwhelm operators, inducing strong emotions like anger or frustration. Moreover, red has been linked to increased appetite, heart rate, and blood flow. In a mission-critical setting, where operators need to stay vigilant, the last thing desired is an environment that induces sleepiness. Just as newer phone updates offer a 'shift' to reddish hues at night to aid sleep, judicious use of red in workplace design becomes imperative to avoid unintended consequences. In the pursuit of a control room that optimizes focus and minimizes distractions, a nuanced understanding of color psychology becomes paramount. Striking the right balance ensures not only a visually appealing space but also one that enhances operator alertness and performance in high-stakes scenarios. Blue: The Hue of Harmony and Productivity In the realm of office color psychology, blue emerges as a versatile and well-rounded choice. Symbolizing reliability, it has the power to foster intellectual thought. Researchers suggest that incorporating blue into a control room can create a calm and stable environment, enhancing employee productivity and focus. It's an ideal choice for spaces dedicated to collaboration and productivity, such as meeting rooms. Interestingly, while blue is often perceived as a relaxing color, blue light, specifically around the 17,000k color temperature, can invigorate individuals by suppressing the body's production of melatonin, a hormone that regulates our natural sleep-wake cycle. Green: The Color of Balance and Creativity Green, known for its soothing properties, is associated with the balance of mind, body, and emotions. Similar to blue, green is linked with creativity and productivity, making it an excellent choice for office spaces. Incorporating green through plants, furniture, or wall colors can contribute to a harmonious work environment. Individuals working in such settings tend to make fewer errors and accomplish tasks requiring critical thinking in less time than their counterparts in non-green environments. The influence of green extends beyond mere productivity, shaping the way individuals approach problem-solving. Green hues foster a heightened sense of careful consideration, particularly when tackling issues that demand attention to detail. This unique characteristic of green makes it a valuable addition to control room setups, contributing to a heightened state of alertness among operators. White: Clean, Fresh, and Modern White, synonymous with cleanliness and modernity, can visually open up spaces and create a fresh ambiance. Especially appealing in wide open areas, it can be strategically used in meeting areas, lobbies, or collaborative spaces. The key lies in balancing white with other colors to maintain a vibrant and inspiring office environment without creating a liminal space that increases stress unnecessarily. Opting for white-painted walls conveys a sense of simplicity and marks a promising start. However, it's important to exercise caution as excessively bright whites may lead to headaches. Yellow: Encouraging Happiness and Positivity In office color psychology, yellow is a beacon of happiness, positivity, and optimism. Splashes of yellow can boost creativity, motivation, and teamwork. However, moderation is key, as excessive yellow may lead to eyestrain and frustration. Orange: Cheerful, Friendly, and Bold Regarded as lively and amiable, orange introduces a hint of daringness to contemporary office aesthetics. It fosters a sense of energy and creativity, yet, akin to other warm hues, may also be associated with occasional frustration. Infusing bursts of orange or seamlessly blending it with shades like white achieves a striking yet harmonious impact. Symbolizing the changing tones of autumn leaves, orange represents transformation. Choosing orange for your walls can contribute to decision-making, bolster self-confidence, and improve understanding among employees. For workplaces emphasizing communication, incorporating orange into the surroundings can encourage socialization, heighten inspiration, and cultivate a deeper appreciation for the workspace. Purple: Elegance, Wisdom, Creativity, and Tranquility Linked with luxury, wisdom, imagination, and peacefulness, purple brings a sense of opulence and depth to the control room. Incorporating subtle touches of purple can impart these sentiments, fostering a dynamic and enriching atmosphere. While it encourages imagination and enhances creativity, it's advisable to use purple sparingly. To promote originality and inventive thinking among your employees, consider painting select areas in a soothing lavender hue. Black: Signifying Control and Power In the realm of workplace color psychology, black exudes a sense of control and power, often associated with luxury and elegance. However, its light-absorbing nature necessitates a cautious approach. Using black as an accent, complementing other colors, strikes a balance between luxury and comfort. Be advised that using the color black as a background on surfaces where you plan to add text will diminish readability. Check out our custom color options for control consoles Sustema offers multiple choices of textured wood grain and solid colors for the workstation surfaces. Ranging from "oak" style colors to create a more natural look all the way to solid light grey for a more modern design. Worksurfaces are made of high-pressure laminate as it is one of the most durable materials for 24/7 work environments. The edge of the work surface is one of the main touchpoints between 911 operators and the console. It will be used to rest their wrists, forearms, or elbows which is why its design can have a large impact on their comfort at work. Surface edges are available in different models such as urethane, T-Molding, and edge bands with all of their own benefits and advantages. Popular colors are often darker tones such as dark grey, black, and brown. A good way to choose the right color is to use the same color as the base of the console to create a nice contrast with the color of the surface. In the realm of mission-critical environments, where decisions carry weight and operators must remain vigilant, the need for a thoughtful balance between aesthetics and functionality is ever-present. The evolution of color theory, blending artistry with scientific scrutiny, has brought us to a juncture where the practical implications of color psychology are paramount, and the wrong choice can lead to poor performance in the control room. Ready to embark on your journey toward a vibrant and optimized control room? Our team of specialists is here to turn your vision into reality. Contact us today to start the conversation and bring your control room project to life. Together, we'll craft a space that meets your specific requirements for high-stakes decision-making. Sources Color and psychological functioning: a review of theoretical and empirical work Goethe on the Psychology of Color and Emotion Alerting effects of light Environmental Colour Impact upon Human Behaviour: A Review Office color psychology How Color Affects Your Emotions And Why The effects of colour attributes on cognitive performance and intellectual abilities in immersive virtual environments How Color Psychology Impacts Today's Workplace

In this article, we delve into the world of control consoles and their potential for enhanced functionality. While a console's design and built-in features are crucial, they can be taken to the next level with a range of carefully selected accessories. Join us as we explore the top 10 must-have accessories that can elevate your control console experience and better support your workflow. PES 360 - Personal environmental system A control room is never cold or warm enough. That’s why a personal environmental system complements the versatility of your setup by providing customized comfort at your fingertips. The user-friendly touchscreen allows individuals to control the temperature, airflow, lighting, and surface height with one controller leaving the workspace uncluttered. Task lights In the realm of control consoles, there are crucial accessories that can significantly enhance your workspace, and one of the most indispensable among them is task lighting. The finest task lights are instrumental in illuminating your control room, making reading and writing tasks far more comfortable, particularly when dealing with extended work shifts that can strain your eyes. These lighting solutions are ingeniously designed to seamlessly integrate into the control console's existing infrastructure, requiring minimal to zero additional desk space. They adhere to stringent ergonomic standards, ensuring heightened productivity and user comfort. This becomes paramount when operating in mission-critical environments, often necessitating the management of multiple external monitors, keyboards, mice, and a suite of professional tools. As part of our commitment to aiding organizations in optimizing functionality, design, and technology within critical environments, we've undertaken comprehensive research to identify the top task lights for your control consoles. Monitor arms Monitor arms play a pivotal role in creating ergonomic and adaptable workspaces within control consoles. One of the key advantages they offer is the flexibility to adjust the height of the monitors. This feature is of paramount importance as it ensures that individuals of varying body sizes can customize their workstations to accommodate their unique needs. The ability to position the monitor at the optimal distance and height is not only crucial for comfort but also for reducing strain and fatigue during long hours of operation. This customization empowers users to maintain an ergonomic posture, minimizing the risk of discomfort and musculoskeletal issues. In an environment where precision and focus are paramount, monitor arms provide the means to fine-tune your setup, enhancing productivity and well-being. Learn more about how to choose monitor arms for control room consoles with this video. Need help deciding which monitor arms and control console is right for your center? Contact us and we will work together to find a solution that fits your specific needs and requirements. Monument system Integrating a monument system for data and power access into your control console is a transformative step toward enhancing efficiency and connectivity. This innovative solution offers swift and convenient access to essential resources, including power outlets, network connections, USB ports, and data interfaces, ensuring seamless interaction with laptop computers and mobile devices. What sets monument systems apart is their remarkable adaptability, allowing for customization and the incorporation of different port configurations tailored to your specific requirements. Furthermore, these systems are ingeniously designed to be retractable, disappearing from view when not in use. This not only enhances the aesthetics of your workspace but also minimizes the risk of accidental damage and cable entanglement. Whether it's a complex network setup, rapid charging, or data transfer, these monuments serve as versatile hubs, streamlining your workflow and reducing the hassle of cable clutter. With a monument system in place, you can effortlessly stay connected and productive in the control room while exploiting the cable management capabilities of your consoles to the max. Binder support In the quest for an organized and efficient control console, the Novus Penda File Holder emerges as a valuable addition. This innovative accessory simplifies the task of managing folders, magazines, and brochures, keeping them neatly arranged and readily accessible. Crafted with a sturdy metal construction, the Penda File Holder boasts a sleek and modern design that seamlessly integrates into your workspace. Elevating magazines and small binders from the work surface, not only enhances organization but also reduces clutter, creating a more streamlined and productive environment. The padded rubber coating ensures a secure, non-slip grip, further adding to its utility. What sets it apart is the ease with which it can be relocated anywhere on the Slatwall, adapting to your evolving needs. Additionally, the fast installation process on any Novus Slatwall makes this file holder an indispensable tool for maintaining an organized and visually appealing control console. Smartphone holder The Novus Penda Smartphone Holder is a must-have accessory for your control console, offering a convenient and accessible spot for your smartphone while providing a hands-free viewing experience. This holder is designed with user comfort in mind, making it easy to engage with your smartphone without the need to hold it constantly. Equipped with Qi wireless charging capability, it ensures your device stays powered up and ready for action. The soft non-slip rubber coating guarantees a secure grip, preventing accidental drops. You can choose between portrait and landscape orientations to suit your needs, all within a sleek and modern design crafted with durable metal construction. Additionally, the ability to relocate it anywhere on the Slatwall with ease, and the inclusion of a USB power cable, adds to its adaptability and functionality. The Novus Penda Smartphone Holder is not just an accessory; it's a productivity and comfort-enhancing solution that helps reduce neck strain, improve organization, and eliminate clutter from your control console. Pencil Cup holder: The Novus Penda Pencil Cup is an essential addition to your control console setup, designed to keep your writing tools neatly organized and easily accessible. Crafted with durable metal construction, this pencil cup not only adds a touch of modern sophistication to your workspace but also ensures long-lasting functionality. The removable cup feature makes maintenance a breeze, allowing for easy cleaning and preventing the buildup of dust or debris. By keeping pens, pencils, and highlighters within arm's reach, the Novus Penda Pencil Cup significantly enhances organization and reduces clutter on your desk. Its adaptability shines through as it can be easily relocated anywhere on the Slatwall, and with a quick installation process on any Novus Slatwall, it proves to be a versatile and efficient solution for maintaining an orderly and aesthetically pleasing control console. Headset holder The Novus Penda Headset Holder is a valuable addition to your control console setup, offering a safe and accessible spot to hang your headset or headphones. Designed with user convenience in mind, this holder enhances organization and minimizes clutter on your desk, providing a dedicated space for your audio equipment. The soft non-slip rubberized coating ensures a secure grip, preventing your headset from slipping or falling. Its sleek and modern design, combined with sturdy metal construction, not only adds a touch of sophistication to your workspace but also guarantees long-lasting durability. With the flexibility to be relocated anywhere on the Slatwall and a straightforward installation process on any Novus Slatwall, the Novus Penda Headset Holder proves to be a versatile and efficient solution for maintaining a tidy and visually appealing control console. Paper tray holder The Novus Penda Paper Tray is a versatile accessory that plays a crucial role in optimizing your control console workspace. It offers a convenient solution for keeping your documents, folders, and brochures neatly organized and easily accessible. The curved opening of this paper tray is thoughtfully designed for effortless access, making it a seamless part of your workflow. Crafted with sturdy metal construction, it not only complements the modern aesthetic of your workspace but also ensures long-lasting durability. By providing a dedicated space for your essential paperwork, the Novus Penda Paper Tray significantly improves organization and reduces desk clutter. Its adaptability shines through as it can be easily relocated anywhere on the Slatwall, and with a quick installation process on any Novus Slatwall, it proves to be a versatile and efficient solution for maintaining an orderly and visually appealing control console. Magnetic strip for notes The Novus Penda Magnetic Strip is a versatile addition to your control console, designed to keep your notes and reminders both organized and easily visible. This magnetic strip boasts four heavy-duty 1.25" magnets, ensuring your important messages remain securely in place. Its sleek and modern design, coupled with robust metal construction, not only enhances the aesthetics of your workspace but also guarantees long-lasting durability. By displaying your notes and reminders in full view, the Novus Penda Magnetic Strip significantly improves organization and productivity. Its adaptability allows it to be effortlessly relocated anywhere on the Slatwall, and with a quick installation process on any Novus Slatwall, it proves to be a versatile and efficient solution for maintaining a streamlined and visually appealing control console. Are you renovating your control center? Don't miss out on the opportunity to transform your workspace into a cutting-edge hub that perfectly aligns with your unique needs and specifications. Our team of specialists and industrial designers is here to make your vision a reality. Reach out to us today, and let's embark on a journey to create a control center that sets new standards in functionality and aesthetics. Contact our experts now, and let's get started on your control center transformation!

The client, a renowned nonprofit educational institution. Our client is a nonprofit educational institution renowned for its academic excellence in communication, the arts, and the liberal arts. With a commitment to attracting independent thinkers from diverse backgrounds worldwide, the college sought to enhance its innovative pursuits by upgrading its IT capabilities through the development of a cutting-edge tech lab. The project, designing an upgraded tech lab for higher education. When our team undertook the transformative project for our esteemed client, a prominent college in the bustling city of Boston, the needs were abundantly clear. The college was determined to bring its technology lab into the 21st century, requiring a comprehensive upgrade of its IT department. At the heart of this endeavor was the quest for cutting-edge furniture solutions, with a specific focus on state-of-the-art tech benches. The client envisioned tech benches 96 inches in length, arranged back to back, to create a collaborative and innovative workspace. Additionally, they sought tech benches designed in a corner configuration to cater to the requirements of individual rooms. This ambitious vision set the stage for a project that would not only meet but exceed the client's expectations, providing a technologically advanced learning environment for their users. The solution is a technology table suitable for IT-intensive environments. Sustema provided an exceptionally versatile solution, perfectly aligning with the college's diverse needs. Our system is designed to adapt seamlessly to a multitude of applications, serving as a service center, scientific and forensic laboratory, staging area, and more. The laboratory configuration, in particular, is a masterpiece of adaptability, featuring a modular design that integrates all essential IT equipment. At the core of this configuration are single-unit workstations configured side by side. This modular structure allows for limitless customization, with the flexibility to add surfaces and shelves on both sides of vertical posts. The result is a dynamic, multidisciplinary workspace that can be effortlessly reconfigured and expanded to meet evolving requirements. Cable management is a standout feature of our system. It ensures a neat and efficient workspace, routing power and data cables through the posts and beams. Users can access the equipment with ease, thanks to multiple cable management options, including front access through the accessory support, back access in the power channel, and integrated raceway access via the power raceway channel. This meticulous approach to cable management enhances productivity and underscores the system's adaptability to the college's unique application requirements, making it the ideal choice for a dynamic and future-ready environment. The result: Once installed, our client boasts a modern technical lab for a College with open office space where the 96-inch tech benches are, arranged in a back-to-back configuration. As well as 4 other rooms equipped with individual tech benches, both in the corner configurations and in the stand-alone configuration. Are you renovating your tech lab? We can help. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in IT-intensive environments and other mission-critical rooms. Follow us on LinkedIn today, so you don't miss out on the opportunity to optimize your workspace and set a new standard.

📢 Exciting News: Join Us at the APCO Canada 2023 Conference and Tradeshow in Calgary! Welcome to the APCO Canada 2023 Conference and Tradeshow in Calgary, Alberta, held at the Calgary Telus Convention Centre! We are thrilled to announce that we'll be presenting as an exhibitor at this remarkable event, uniting the brightest minds in public safety communications from across Canada and beyond. Stop by our booth, No. 305 where we will be showcasing our products and latest innovations for mission-critical environments. This year's conference promises to be an unforgettable experience, with a diverse program designed to keep you in the know about the latest trends, technologies, and best practices in public safety communications. From captivating keynote speakers to insightful educational sessions and valuable networking opportunities, this event offers something for everyone in the field. Here's a glimpse of what you can expect at APCO Canada: Keynote Speakers: Be inspired by thought leaders in the industry who will share their expertise and insights on the future of public safety communications. Educational Sessions: Gain valuable knowledge through engaging panel discussions, hands-on workshops, and informative presentations. Product Demonstrations: Visit our booth to explore a wide range of cutting-edge products and solutions, all aimed at improving the effectiveness and efficiency of your operations. Networking: Connect with fellow professionals, experts, and peers, building valuable relationships that can last a lifetime. Whether you're a seasoned veteran with years of experience or just starting your journey in public safety communications, the APCO Canada 2023 Conference and Tradeshow is the ideal platform to learn, grow, and connect. This event is your opportunity to stay at the forefront of the industry and discover innovative solutions to enhance your operations. We can't wait to see you in Calgary! Make sure to drop by booth 305 to explore our products and services designed to help you excel in your field. Get ready for an extraordinary experience at the APCO Canada 2023 Conference and Tradeshow. We'll see you there! We are on social as well Don't miss out on the latest updates, industry insights, and exclusive behind-the-scenes content! Follow us on social media to stay connected with our team, discover new product launches, and join the conversation with your peers. Be part of our online community, and let's continue the discussion and innovation together. Your support means the world to us, and we can't wait to connect with you on our social platforms!

Designing for reliability in mission critical environments We have said it before and we will say it again. Sustema does not make desks. We design and manufacture specialized furniture for mission critical environments and we understand what makes a control console reliable. There are three major factors that contribute to the reliability of a control console. Build quality, ergonomics and customization. TLDR, what makes a control console stand out from office furniture is that the frame, also known as substructure, is made from high grade steel. And the work surfaces are made up high-pressure laminate instead of being made from cheaper wood composites like most office furniture. In this article, we will discuss how these factors mentioned previously are present in our consoles and make them a reliable choice for 24/7 operations. What does it mean to design for reliability? A reliable control console can be trusted to support the critical tasks an operator has to perform. Meaning that in mission critical environments, the console will always work as intended, not as simple as it sounds. For example, if an operator wishes to switch from a sitting position and continue their work while standing for the next hour or so, the console should adapt to the user's needs efficiently. With our height adjustable consoles, operators can maintain their laser-focus concentration while working, thanks to the ease of use of the keypads, and the strength and speed of the actuators we use. Each of our lifting columns has a 250 pound capacity to ensure continuous operations throughout the years. Another aspect that makes for a reliable control console is the cable management. With the various computers housed inside the console CPU's enclosures, and the multiple monitors mounted on top of the work surface, all of these cables need to be properly routed to ensure the flow of critical data. Also they should allow for enough travel when adjusting heights, and be easily accessible for maintenance and support. Since our consoles are designed for heavy duty workflows, operators can just perform their duties on our consoles knowing they will get the job done when needed, without having to worry about lifting columns actually working this time. Every action like adjusting the height of the work surface or performing maintenance for cable management should not interrupt the operator's workflow and contribute towards stress. The impact of materials on operator performance In order to create a truly adaptable workstation that is reliable for a mission critical environment, we build our consoles using worksurfaces with a high pressure laminate that can withstand the pressures and strain of being constantly adjusted, raised and lowered throughout the day, every day, all year round. Building a control console means designing it not only to withstand heavy duty workflows, but also a wide range of user sizes. For this, we don't mean using averages. Instead, our consoles are designed using anthropometric data expressed in percentiles. This is helpful because it allows our designers to take into account the full range of body sizes when designing specialized furniture for control rooms. For example, one might think that the reasons we design our consoles with dual height adjustable work surfaces is to achieve a clutter free work surface. But, no. The reason to include dual work surfaces is to accommodate for the 95th percentile male for the maximum height of a keyboard work surface, or the 5th percentile female measurement. More of that here. Having dual work surfaces means that the monitor work surface can be adjusted for the eye-height sitting measurements of both, the 5th and the 95th, female and male percentiles respectively. In other words, the surface heights should be adjustable from 27 to 53 inches. When designing for 24/7 reliability in the control room, control consoles must allow users to adapt their space to them and not the other way around. A note on accessories for the control room A reliable control console helps maintaining a pleasant and professional aesthetic if the operators have to constantly perform workarounds to complete basic daily tasks like troubleshooting their actuators, then all of these inconveniences will continue to build up, and the resulting stress of working in an organization that doesn't provide reliable tools and equipment will inevitably result in increased burnout and turnover. Not only should all aspects of the consoles always work as intended but they should never interfere with critical tasks, this is something to look out for when thinking about integrating accessories to your control consoles. Are you renovating your control room? We can help. Remember, a reliable control console integrates ergonomics and customization into the design. But it also boasts superior build quality, which is why we manufacture our consoles using high grade steel for the substructure, that holds everything together. And high-pressure laminate for the work surfaces to create a sturdy and comfortable workstation. If you are looking to renovate your control room, we can help you design a solution that adapts to your specific needs and requirements.

The importance of control consoles in public safety answering points (PSAP) A control console is to the dispatcher what a patrol car is for the police officer. And, since every control room is unique, many public safety answering points (PSAP) implement our consoles in different ways to address their needs and requirements. In this article we will explore the three most popular control console models that are operating right now throughout North America, starting from number 3, and making our way to the most popular choice for 911 control consoles. Note that all of our consoles are made from steel. All of the CPU enclosures and framing are made of steel, which means that every hinge, panel, and sliding tray are made of steel as well, making all of them heavy-duty and durable. So, what we are going to be focusing on this article, are the shape and the design features of each of the consoles. Transit S Cockpit Console The third most popular choice for 911 dispatch and call taking is the Transit S Cockpit Console, measuring at an impressive 101 inches by 43 inches, boasts a cutting-edge 120° cockpit design that maximizes operator efficiency and ergonomics. This double-surfaced console incorporates the power of four robust electric actuators, each providing substantial lift capability with a total load capacity exceeding 500 lbs per worksurface. Additionally, it offers the convenience of two CPU storage enclosures, plus an additional large storage space, enhancing its adaptability to accommodate a wealth of IT equipment and easy access to it. The Transit S Cockpit Console is thoughtfully engineered for 24/7 application in public safety answering points, and its width and depth can be tailored to meet your specific requirements, making it a versatile and highly customizable choice for the most demanding PSAP environments. As cable management goes, power and data cables run through electrical raceways that cover the entire wall surfaces of the CPU’s enclosures. To account for the height adjustability issue, the console features a cable chain system that routes the cables from the work surface to the CPU enclosure. Ensuring that the vertical movement of the surface doesn’t cause any cable pulling or interruption. This console’s cable management capabilities are preferred by PSAP operators but also by air traffic control centers looking for a clean and efficient aesthetic, as you can see on our previous project with Aerostar, where the console’s cable management solutions integrated with the raised floor of the room. Linear Transit M The Transit M Linear Console, a key contender among the Transit M Series, has earned its spot as the second most popular choice for 911 dispatcher consoles, thanks to its prowess in mission-critical environments and its exceptional ability to optimize floor space. This console serves as the perfect solution for organizations like CAUCA, keen on maximizing their call center's efficiency while making the most of available real estate. This console has a robust two-tiered design that effortlessly accommodates up to eight monitors (24 inches) across two levels, all powered by the formidable 1200N electric actuators that grant a lift capacity exceeding 500 lbs per worksurface. Mounted ingeniously on a space-saving wall system, the Model M also seamlessly incorporates CPU enclosures on both sides, ensuring smooth integration of vital IT equipment. This adaptability extends to customizable width and depth options, allowing precise tailoring to your operational requirements. Organizations looking to improve their work environment by optimizing the consoles footprint and increasing user comfort can rely on the Linear Transit M’s versatility. This console uses a minimal footprint to allow for future expansion on the control center. The increased comfort for users means moving towards a lighter, neater, and more streamlined 911 dispatch center. Transit M Corner The Transit M Corner Console stands as the paramount choice among public safety answering points, exemplifying excellence in design and functionality. As part of the esteemed Transit M Series, it is purpose-built for the relentless demands of 24/7 applications. This heavy-duty console's prowess is showcased by its remarkable capacity to accommodate up to 10 monitors across two tiers, for peak situational awareness. Powered by 1200N robust electric actuators, each boasting a lift capacity exceeding 500 lbs per worksurface, it ensures seamless adjustability and ergonomic support for operators working long shifts. Mounted on a wall system and equipped with CPU enclosures on both sides, the Model M Corner Console exemplifies adaptability and integration, with a keen focus on supporting intensive IT equipment needs. What truly sets it apart is its customizable nature, allowing you to tailor its dimensions precisely to your operational requirements. The Transit M Corner Console, with its expansive 80x80-inch cockpit design, double surface layout, four actuators, and two wall sections, has become the pinnacle of efficiency and versatility in the realm of public safety answering points, providing a cutting-edge solution that elevates performance and productivity. Are you remodelling your center? We can help. When it comes to choosing the ideal control console for your public safety answering point, the Transit M Series offers a remarkable array of options tailored to meet your specific needs. Whether it's the efficient cable management solutions of the Transit S Cockpit Console, the space-saving design and customization potential of the Linear Transit M, or the unparalleled performance and adaptability of the Transit M Corner Console, these consoles are engineered for the rigorous demands of 24/7 operations. The success stories of organizations like CAUCA and the Mont-Tremblant Emergency Center testify to the transformative impact of these consoles on operational efficiency and operator well-being. If you're ready to explore how these cutting-edge console solutions can elevate your PSAP, we invite you to chat with us today. Our team of experts is here to help you find the perfect console solution to enhance your public safety operations. Let's embark on this journey together and empower your team to perform at its best.