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"When it comes to powerfully important work like this, access to power where and how you need it is critical too." For people who spend their workdays (or nights) in a call center – especially 911 operators – the physical and emotional toll this work can take is high. These individuals are always on, working to collect key details from a caller while employing their skills to communicate authority, understanding, and reassurance. They have to work quickly and precisely, entering all needed information into a computer-aided dispatch system (CADS) and routing the call to the appropriate dispatcher or service agency. Given the undeniable stress of the position, it’s crucial that these individuals have all the support they need to be able to perform at their best. Sustema is a pivotal part of that support. Sustema offers in-house design, consultation, and manufacturing of ergonomic consoles for environments like these. They address the wants and needs of call center workers on all levels – from ergonomics, technology, and AV demands, to functionality and design. Sustema is proud to make the dispatch consoles that serve as critical 911 support stations where failure is simply not an option. When Sustema reached out to Byrne, they were looking for a partner to help ensure quick, easy power access for vital work technologies. And personal devices too. After all, in challenging environments like these, the ability to also recharge and connect with loved ones can make a big difference. When it came to powerful connections, Sustema knew Byrne was the company to call. Byrne delivers a wide range of meaningful power and data solutions to help customers better connect to what’s important. From office, hospitality, and educational spaces to environments like these, they approach every challenge with 50 years of experience, innovative thinking, and state-of-the-art manufacturing behind them. After researching project needs and asking the important questions, Byrne chose their in-surface Mho® power and data outlet for the Sustema call center spaces. With clean lines and a one-touch retractable door design, Mho allowed for easy power access when needed and a clutter-free surface when closed away. Mho’s rugged aluminum construction also made it a smart choice for hard-wearing, dependable power that stands up to repeated use. Sustema says, “Having a Byrne monument built into our console surface is something we trust to do the job in any critical situation.” At Byrne, they take power very seriously. The team at Sustema takes the work they do seriously too. But in the end, this partnership is all about supporting the serious work of these 911 call center operators. If the products Byrne and Sustema provide are able to make that work smarter, safer, and a little bit easier, it’s a win for everyone.

“Products that have achieved GREENGUARD Certification are scientifically proven to meet some of the world’s most rigorous third-party chemical emissions standards, helping to reduce indoor air pollution and the risk of chemical exposure , while aiding in the creation of healthier indoor environments. ” What does Greenguard Certified Mean? According to the UL organization, the GREENGUARD Certification means the product has met industry standards for low emissions. (UL) When a product bears Greenguard certification, it meets strict chemical emissions limits and has been tested for more than 10,000 chemicals. Greenguard certifications indicate that a product is safe for indoor use. (The Spruce). What is the Greenguard Environmental Institute? Founded in 2001, the Greenguard Environmental Institute is an industry-independent organization that aims to protect human health and improve quality of life by enhancing indoor air quality and reducing people’s exposure to chemicals and other pollutants. This institution was eventually acquired by an organization called UL (UL Environment), which UL is a global safety certification company. The GREENGUARD Certification can be obtained from UL, which there are two types of certifications: GREENGUARD Certification and GREENGUARD Gold Certification . The main difference between the two is that the criteria of the latter certification is much stricter when products are being tested. Why is this Certification Important? From the perspective of a supplier, this certification is important because it gives them credibility in the industry as well as it can be leveraged as a competitive advantage against companies that do not have it. From the perspective of a buyer, this certification assures them that their safety is being respected by their supplier. Also, according to a study by West Bend Mutual Insurance Company, employee productivity is increased and employee absenteeism is decreased by simply investing in quality indoor environmental products. Some Facts about the Indoor Environment According to the United States Environmental Protection Agency (EPA), Americans, on average, spend approximately 90 percent of their time indoors (this includes home, school, office, or other building environments), which the concentrations of some pollutants are frequently up to 5 times higher than typical outdoor concentrations. For instance, according to the World Health Organization (WHO), indoor air pollution is responsible for the deaths of 3.8 million people annually. Moreover, individuals who are usually most vulnerable to the harmful effects of pollution tend to spend even more time indoors. For instance, infants, elders, people with pre-determined health conditions, etc. are at the utmost risk. Also, indoor concentrations of some pollutants have augmented recently because of factors like energy-efficient building construction and the rise in the use of synthetic building materials, furnishings, etc. Volatile Organic Compounds and Its Unfavorable Consequences Volatile organic compounds (VOCs) are airborne chemicals that people are exposed to on a daily basis, which VOCs are released by a variety of products. For instance, formaldehyde is considered to be one of the most widespread VOCs chemicals. It is a colorless and strong-smelling gas that is used in order to manufacture building materials such as particleboard, plywood, glues, etc. Other specific examples of VOCs chemicals are benzene, ethylene glycol, methylene chloride, tetrachloroethylene, toluene, xylene, and 1,3-butadiene. The harmful consequences of VOCs can cause several symptoms such as headaches, eye, nose and throat irritation, and dizziness. To make matter worse, a high concentration of these airborne chemicals can be very toxic, and even with a long-term exposure of a moderate concentration of VOCs can cause serious diseases or cancer. Nevertheless, VOCs may impact people differently based on several aspects, such as the level of VOCs concentration, the duration of exposure, individual sensitivities, ventilation of the room, etc. For this reason, GREENGUARD Certification tests products in the strictest possible way. Products such as (1) building products and furnishing, (2) electronic equipment, (3) medical devices for breathing gas pathways, and (4) cleaning and maintenance products. About Sustema Inc. Sustema has been certified with the GREENGUARD Certification . With over 25 years of experience designing modular and ergonomic control room consoles, we’ve manufactured thousands of aesthetically superior designs combined with functional comfort for end-users across North America. We’ve learned to integrate ergonomic standards by considering human factors in every project including the control room layout. To learn more please subscribe to Sustema's blog (below in the footer) to receive the latest posts. Sources EPA (n.d.). Retrieved from: https://www.epa.gov/report-environment/indoor-air-quality Minnesota Department of Health (n.d.). Retrieved from https://www.health.state.mn.us/communities/environment/air/toxins/voc.htm Tran, V. V., Park, D., & Lee, Y. C. (2020). Indoor air pollution, related human diseases, and recent trends in the control and improvement of indoor air quality. International journal of environmental research and public health, 17(8), 2927. UL (n.d.). Retrieved from https://www.ul.com/resources/indoor-air-quality-certification UL (n.d.). Retrieved from https://www.ul.com/resources/ul-greenguard-certification-program The Spruce (n.d.). Retrieved from https://www.thespruce.com/what-is-greenguard-certification-1391682

Inadequate ambient conditions within a control room regarding lighting, air quality, and temperature can seriously affect the performance of the operators. As a result, the augmented negative consequences from poor ambient can lead to operators being overwhelmed and thus making mistakes. For instance, bad lighting, dreadful air quality and unpleasant temperature can cause avoidable mental stresses and physical injuries to operators such as headaches, dizziness, and so on, and therefore hindering overall work productivity. Concerning Lighting The consequences of bad lighting within control rooms can generate headaches and eye strain which impairs the operator. In order to maintain proper lighting, it is important that the lighting system have the ability for operators to manipulate the intensity of the light. The table below illustrates the minimum clearances for lighting by ISO 11064-6:2005. ISO 11064-6:2005 – Minimum Clearances for Control Room Lighting Concerning Air Quality Dreadful air quality has been associated to long term problems of “sick-building” syndrome and feeling of unease and inactivity for control room operators. In order to maintain high air quality, channeling outdoor fresh air inside the control room allows to dilute the internal bad air quality. This is why it is important for control rooms to have a ventilation system and air conditioning. The table below illustrates the recommended clearances by ISO 11064- 6:2005 for air circulation rate and maximum CO2 concentration for control rooms. ISO 11064-6:2005 – Clearances for Air Quality *“Sick-building syndrome can cause workers to display symptoms such as eye, nose, and throat irritation, nausea, dizziness, and mental fatigue.” Concerning Temperature Unpleasant temperature within control rooms can create an uncomfortable and exhausting work environment for operators. In order to maintain a stable room temperate, it is important for control rooms to have a ventilation system and air conditioning. The table below illustrates the ISO 11064-6:2005 clearances on the objectively measured temperature and humidity values for a cozy control room for sedentary activity. ISO 11064-6:2005 – Minimum Clearances for Ambient Temperatures PES 360 Sustema has developed a Personal Environment System (PES) that addresses the needs of operator comfort working long shifts by enabling them to adapt their console workstation environment to their preferences. PES 360 serves as a single control unit for all the workstation functionalities including fans speed, heater temperature, light intensity, and surface height preferences. Learn more about the PES. About Sustema Inc. With over 25 years of experience designing modular and ergonomic control room consoles, we’ve manufactured thousands of aesthetically superior designs combined with functional comfort for end-users across North America. We’ve learned to integrate ergonomic standards by considering human factors in every project including the control room layout. To learn more please subscribe to Sustema's blog (below in the footer) to receive the latest posts. Source Joshi, R., & Daum, B. (2017). Human factors in design of control rooms for process industries.

Visit Our Booth! Sustema is proud to announce it will be participating at the NENA 2021 conference and expo in Columbus Ohio from July 24th to July 29th. Floor Plan - Booth #1532 Sustema manufactures heavy-duty specialized furniture for 24/7 PSAP centers. Over 25 years of expertise in critical environments, highly competitive solutions and best customer service makes us the number one choice for the new PSAP center in America. Save the Date! Do you want to schedule some time during the event to talk to our reps? Contact us to plan ahead of time and we will be happy to schedule some time just for you! Sustema Inc. 172 Blvd. Brunswick, Pointe-Claire, QC, H9R 5P9 Email: info@sustema.com Phone: 1-800-455-8450 (Toll-Free)

Considering Your Industry First and foremost, your control room that you choose may depend on the industry that you are in; e.g., emergency services, process control, security, finance, transportation, energy & utilities, broadcasting, military, healthcare, etc. Because each industry control room may require their own type of consoles to be configured uniquely based upon the consoles dimensions, design, and functionalities, a variety of different consoles are available in the marketplace , such as the Transit C-300, the Focus C-200, and the Access C-100. But regardless of the industry, all control rooms and console ergonomics must be able to maximize workspace efficiency and mitigate all possible risks such as indoor traffic accidents, hazardous disasters, etc. Considering Your Control Room Depending on the number of consoles that your organization is planning on setting up, you should consider the size of the control room (e.g., small control room, or medium, or large) and keeping in mind of the layout and configurations of each console . It is also important to consider your operators’ personal space for ergonomic clearances purposes. In addition, the control room should be spacious enough in order to avoid obstructing verbal and non-verbal communication between operators, easing teamwork among the staff, and providing supervision requirements. Ultimately, the control room must consider the level of personnel traffic in the workplace . Furthermore, you must consider if the control room provides enough flexibility with technology integration and development for future expansion. That is a control room that focuses on the connectivity of several components such as the hardware, the online servers, data visualization, video walls system, efficient workflows, and operator controls. Also, the control room must provide an environment that is safe and secure for consoles in order to follow ergonomic clearances in the workplace. Considering Your Console As mentioned above, there are several types of consoles available in the marketplace . Each console has unique features that differentiates between one another along serving unique industries. Transit C-300 : it has the most heavy-duty structure with dual surfaces, along with maximum CPU capacity. This console serves industries like public safety, transportation, energy & utilities, military, etc. Learn more about the Transit C-300. Focus C-200 : it has a lighter structure that is wall-based with a slatwall, along with an average CPU capacity, and this console provides more leg movement flexibility. This console serves similar industries as the Transit C-300, but in addition to other industries like healthcare and broadcasting. Learn more about the Focus C-200. Access C-100 : it has the lightest structure of all consoles, along with a minimum CPU capacity. This console serves industries like finance and education. Learn more about the Access C-100. *Each console model is not limited to its industry, meaning that, technically, any console can be used in any industry, but the above are recommendations based on industries demand. Moreover, all consoles have common features such as the ability to mount multiple monitors, cable management, heavy-duty actuators, etc. In addition, to the common ability to equip accessories such as monument ports, grommet holes, keypads, PES 360 device, and more. Also, consoles can be configured with different angles such as linear, 90-degree angle, and 120-degree angle, in order to be best accommodated in the control room. Considering Your Supplier Finding a partner that can help you choose the right control room and consoles is important, because their expertise in design and manufacturing can guide you to go for the best option that is best tailored to you. About Sustema Sustema specializes in the design and manufacturing of technical furniture and consoles for IT-intensive mission-critical work environments. Sustema has help thousands of clients across North-America implement ergonomic furniture for their control rooms, command centers, and 9-1-1 dispatch centers. To learn more please subscribe to Sustema's blog (below in the footer) to see the latest posts. Sources HSE (n.d). Control room design. Retrieved from https://www.hse.gov.uk/comah/sragtech/techmeascontrol.htm Power (2019). Control Room Considerations: What You Need to Know. Retrieved from https://www.powermag.com/control-room-considerations-what-you-need-to-know/

Old dispatcher control room in Cincinnati Street Railways Company (Image Source: Popular Mechanics ) Have you ever wondered when and how control rooms emerged? Factory and Power Station Control Rooms The rise of control rooms begun sometime in the years the 1920s inside factories with the main purpose of overseeing production from a central office. This allowed manufacturers to enhance communication between units, better coordination of overall operations, and more effective responses to emergencies. Throughout the 20th century, control rooms were a phenomenal opportunity for process control rooms and power plants to greatly reduce costs, gain operational reliability and security. Old control room of London's Fulham Power Station (Image Source: Popular Mechanics ) Broadcasting Control Room In the 1900s, control rooms were often being used in broadcasting studios as well as television production studios. Control rooms in the entertainment industry consisted of monitors, speakers, switching boards, and other equipment, in order to record and edit a program live or as it was registered. Control rooms in the broadcasting studios played an important role in connecting with all of the other segments of broadcast such as the studio itself, the transmitter, and the listeners (e.g., their home radio). Old control room at a TV station (Image Source: Pinterest ) Control Rooms for War Beyond manufacturing and entertainment, control rooms were also being used for war. For instance, during World War II and Cold War, it was a means of war planning and communications about solving one or more problems, mitigating risks, updating everyone’s status in a safe environment where key individuals such as military strategists such as heads of the army, navy, and air force could meet. Old control room at Stevnsfort (Image Source: Wikipedia ) Space Station Control Rooms Control rooms were also crucial for the development of space missions. In 1965, NASA's Mission Control Center was considered one of the most sophisticated control rooms at the time, mainly because it handled large amounts of data and this room contained the biggest set up of televisions: “This system was driven by more than 1,100′cabinets of electronics equipment, 140′command consoles, 136 television cameras, and 384 television receivers. Some 10,000 miles of wire linked this behemoth with more than two million wire connections” (source: E&T). Old NASA Mission Control Center (Image Source: ARS Technica ) How has the design for control rooms evolved? The first control rooms were massive and bulky with many different knobs, buttons, switches, and gauges. This design was tedious and inefficient when performing tasks because it demanded operators to manually manage the control rooms in order to hold, rotate, scroll, switch, and push physical buttons and actuators. Although, at the time it was a significant improvement in efficiency compared to when monitors were previously being operated separately and individually at different stations on the machines themselves. Old control room of a power plant (Image Source: Reddit ) In modern days, the physical aspects of control rooms have significantly changed since the 1900s. This new evolution in design for modern control rooms offers the flexibility and durability required for 24/7 mission-critical work environments. In addition to an ergonomic design that makes individuals feel comfortable enough to sustain very long shifts (10 hours and more). Modern console (Image Source: Sustema ) Conclusion Control rooms started around in the early 1900s as enormous machines and equipment meant to oversee and manage production. As the years went by, control rooms served a variety of areas from productions and power plants to war, space missions, and entertainment. Today, control rooms serve even more industries such as traffic control, hospitals, networks, government agencies, and more. Also, their design is now much smaller with a unified multi-purpose function. But what does the future hold for control rooms in the years to come, 2035, 2050, 2100...? Find out in our next blog! Subscribe to our newsletter to always stay informed on new content (via the footer of the page below)! Sources: Barco (2021). The history of control rooms: where did it start? Retrieved from: https://www.barco.com/en/news/2021-03-15-the-history-of-control-rooms#:~:text=Control%20rooms%20started%20to%20pop,monitor%20the%20assembly%20line%20arose . E&T (2013). Nasa's Control Centers: design and history. Retrieved from: https://eandt.theiet.org/content/articles/2013/12/nasas-control-centers-design-and-history/ International Atomic Energy Agency (1995). Control room systems design for nuclear power plants. NIOS (date unknown). Mass Communication. Chapter 10. Smithsonian Magazine (2017). Go Behind the Glass of Churchill's Underground War Rooms. Retrieved from: https://www.smithsonianmag.com/history/behind-glass-churchills-underground-war-rooms-180964586/ Veronika Domova, Maria Ralph, Elina Vartiainen, Alvaro Aranda Muñoz, Adam Henriksson, Susanne Timsjö. Re-Introducing Physical User Interfaces into Industrial Control Rooms , In Proceedings of the European Conference on Cognitive Ergonomics 2017, 2017, pp. 162–167. ISBN: 978-1-4503-5256-7

We are Liquidating our Workbench Inventory! Take advantage of this great deal to own high-quality workbenches. The Tech-Bench workstation offers an optimal work environment for various IT applications including computer staging, production units, IT troubleshooting & repair centers. Tech-Benches can be equipped with power bars, data ports, adjustable surfaces, monitor arms, CPU holders, and more. DOWNLOAD BROCHURE KEY FEATURES Heavy-duty steel structure Integrated cable management Worksurface is mechanically adjustable Cantilevered support allows maximum lower body space Integrated shelf Easy access to power HOW TO PLACE YOUR ORDER? Quantities are limited ! Please reach out to us to get started or if you have any questions at info@sustema.com , by phone at 1-800-455-8450, or through our chat tool.

Height-Adjustable Console Controllers & Keypads Learn more about the different types of controllers and keypads to raise/lower the console worksurface. Keypad Catalog > The DPG is activated by tilting the desk panel in the same direction as the desk is intended to drive – which makes it an intuitive desk panel. The shape of the DPG makes it possible to reach and adjust the desk without even looking at the Desk Panel. This way the user needs not draw away attention from work while changing position. The DPF with display is the advanced upgrade of DPF. The DPF has a display for height read-out in either cm or inches. The display switches off when not in use, thereby saving power in standby mode. As an extra feature, the panel can be used for diagnostics as error codes can be displayed. The desk panel is made of foil and has the basic up and down function for adjusting a desk. Thanks to its small size, the DPH is very easy to integrate into the design of multiple tabletop desk dimensions. The DPT is an innovative DESKLINE® touch panel from LINAK. The panel is the perfect choice for office desks where modern design is the keyword. The sophisticated solution is based on touch techniques, which are known from induction stoves, and combines high-class design with high-class techniques, i.e. movement via a simple touch. Watch the keypad video on YouTube About Sustema Sustema is a leading manufacturer of technical furniture solutions in North-America. We specialize in designing modern and ergonomic furniture for mission-critical work environments such as control rooms , command centers, 9-1-1 call centers, and much more. Contact us by phone a 1-800-455-8450 or email at info@sustema.com.

How to choose the right color for your dispatch consoles? Choosing the right colors for your new dispatch center can be a difficult and overwhelming task, but, it is also a fun process where you and your team can be more creative and really create a unique design for your center. The design phase is also one of the last steps before sending your order into production, so it's important that everyone in your team agrees on the final design as consoles will remain the same for the next 10 to 15+ years. When working with us, our team of industrial designers will guide you throughout the entire design process and give you advice on the latest interior design trends to make sure you make the best decision. This article is a short step-by-step guide to help you choose the right colors for your dispatch consoles and give you a few tips on what to consider for your next furniture project! 1) Interior Design To give you an idea, the design process usually involves choosing from multiple colors and textures for the work surface, surface edge, CPU enclosures, frame, and wall panels. A good way to start is to first examine your room or the interior design drawings of your future communications center. Usually, most clients work on both the interior design and the console color choices simultaneously to make sure they work well together. When examining the room, consider things like the wall paint color, the carpet fabric and style, and the ceiling color, lighting, and even access to natural light. Ideally, try to get multiple opinions from direct stakeholders in the project to make sure nothing is missed. Tip: Choosing your furniture first can help you to select a room color palette more naturally. Remember: paint colors can be changed quite easily compared to furniture only comes in a specific variety of colors! 2) Surface Color Sustema offers multiple choices of textured wood grain and solid colors for the workstation surfaces. Ranging from "oak" style colors to create a more natural look all the way to solid light grey for a more modern design. Worksurfaces are made of high-pressure laminate as it is one of the most durable materials for 24/7 work environments. 3) Surface Edge Color The edge of the work surface is one of the main touchpoints between 911 operators and the console. It will be used to rest their wrists, forearms, or elbows which is why its design can have a large impact on their comfort at work. Surface edges are available in different models such as urethane, T-Molding, and edge bands with all of their own benefits and advantages. Popular colors are often darker tones such as dark grey, black, and brown. A good way to choose the right color is to use the same color as the base of the console to create a nice contrast with the color of the surface. 4) CPU Enclosure Color At Sustema, CPU enclosures are designed based on each client's needs in terms of size, functionality, style, and technology integrations. The enclosures are made out of heavy-duty steel to make sure they can withstand 24/7 use without bending over time like other wood composites used by other console manufacturers. The most popular colors include black, charcoal, white, or silver which are made with powder coats for more durabililty. 5) Wall Panels Color When it comes to the wall cable management system, it can be combined with different colors on the top and bottom panels and with different materials such as high-pressure laminate or fabric. This gives our clients a lot of choices in terms of interior design and color choices. However, the wall system is not always integrated with the consoles depending on the type of application. Start Customizing Your 9-1-1 Dispatch Consoles! At Sustema, we take pride in helping our clients create a healthy work environment with comfortable and functional furniture solutions. Whether you need custom console dimensions to fit your room, technology integrations to fit your IT equipment, or personalized colors, we will make sure to give you the best solutions. Let us know if you have any questions here so we can assist you in the design of your communications center.

La Productivité dans la Salle de Contrôle À tous les jours, des décisions cruciales concernant des systèmes complexes sont prises dans la salle de contrôle. Afin de prendre la meilleur décision, les opérateurs doivent se sentir à l'aise dans leur environnement et être équipés des bons outils pour faire leur travail. Cet article met en évidence trois éléments clés à prendre en considération dans la conception de la salle de contrôle pour améliorer la productivité des opérateurs. Une meilleure productivité dans la salle de contrôle se traduit par la capacité de l'opérateur à diagnostiquer, réagir et résoudre rapidement les situations anormales. En résumé, il s'agit de la capacité de l'opérateur à détecter un problème avant qu'un point critique ne soit atteint. Anticipation et prévention: Dans les salles de contrôle, les opérateurs passent la majorité de leur temps à anticiper et à empêcher les événements critiques de se produire. Les processus sont fréquemment réévalués et ajustés en conséquence. Afin d'améliorer la productivité, les opérateurs doivent rester vigilants à tout moment et disposer des bons outils pour ajuster leurs processus au besoin. Gestion de crise: Lorsque des événements critiques se produisent, les opérateurs deviennent la première ligne de front pour gérer et répondre correctement aux situations. À ce stade, leur productivité dépend de leur capacité à répondre et à réagir rapidement. 1. Consoles Ergonomiques pour la Salle de Contrôle Les opérateurs de salle de contrôle ont des rôles très exigeants pour assurer la surveillance, le contrôle et la prise de décisions quotidienne sur des systèmes complexes. Étant donné que la plupart des salles de contrôle fonctionnent 24/7, 365 jours par année, des consoles ergonomiques sont nécessaires pour optimiser le confort des opérateurs, réduire les distractions et minimiser le risque d'erreur humaine. Surfaces à Hauteur-Ajustable Les opérateurs sont souvent soumis à un niveau de stress, de fatigue et d'anxiété durant leur quart de travail. C'est pourquoi les consoles ergonomiques avec des surfaces à hauteur ajustables permettent aux opérateurs de se lever, de s'étirer et d'ajuster leur espace de travail à leur souhait. De plus, le système de contrôle permet aux utilisateurs de préprogrammer leur position préférée pour une transition plus rapide lors des changements de quart de travail. Un autre avantage des postes à hauteur ajustable est leur polyvalence. La console peut s'adapter pour les personnes de petite taille ou de grande taille. En conclusion, reconnaître l'importance des facteurs humains et la nécessité d'améliorer le bien-être des opérateurs contribuera à améliorer les temps de réponse lors d'événements critiques. L'Espace de Travail Disposer d'un environnement de travail sans encombrement est un facteur déterminant pour s'assurer que les opérateurs restent concentrés sur leur travail. L'absence de téléphones, de gadgets, de feuilles de papier ou d'autres objets sur la surface de travail permet de créer un environnement sans distraction. Les consoles à double surface offrent la plus grande flexibilité aux utilisateurs, car la surface principale sert d'espace de travail principal, tandis que la surface secondaire sert de support aux moniteurs. Les consoles à double surface offrent également un environnement de travail plus confortable, car les utilisateurs peuvent ajuster la position de la surface de travail principale pour placer confortablement leurs avant-bras, et régler la deuxième surface pour avoir une ligne de vue ergonomique pour regarder les moniteurs. De plus, le fait de fournir aux opérateurs un espace de rangement pour leurs effets personnels et leurs accessoires permet non seulement de désencombrer leur poste de travail, mais aussi de donner à l'opérateur le sentiment d'appartenance dans leur environnement de travail. La Température Une grande majorité des plaintes au travail est liée à la température ambiante ce qui peut grandement affecter la performance des opérateurs. La réalité est que nous réagissons tous différemment à la température, lorsque les températures extérieures fluctuent, la chaleur interne de notre corps réagit et s'adapte naturellement. Le problème est que la température dans la salle de contrôle est souvent contrôlée de manière centralisée et ne peut être réglée individuellement par les opérateurs. Le système d'environnement personnel PES 360 est un écran tactile convivial qui permet aux opérateurs de régler la température et l'éclairage directement sur la console. D'un simple geste, les opérateurs peuvent choisir la vitesse des ventilateurs intégrés sur la console ou le débit d'air chaud sous la surface de travail. Un autre aspect important à prendre en considérations lors de l'aménagement d'une salle de contrôle est la manière dont les consoles sont positionnées. Les consoles doivent être configurées de manière à encourager la collaboration au sein de l'équipe et offrir une ligne de vue ergonomique aux murs vidéos. 2. Visualisation Centralisée Imaginez un scénario dans lequel une salle de contrôle entièrement intégrée synchronise tous ses systèmes en un seul endroit afin d'unifier les efforts lors d'une catastrophe naturelle ou d'un événement majeur. Offrir aux opérateurs la possibilité de contrôler n'importe quel contenu sur le mur vidéo, tel que, les caméras de sécurité, le flux de médias et les données de localisation, est essentiel pour obtenir une réponse plus rapide et plus précise sur le terrain. Un système de contrôle de mur vidéo centralisé, intégré et interopérable améliore non seulement l'efficacité des équipes à travailler de manière indépendante et collaborative, mais donne aussi une visibilité accrue pour les autres membres de l'équipe. Une Plateforme Centralisée pour la Salle de Contrôle? Facile! Traditionnellement, le mur vidéo était utilisé comme un affichage statique. Dans la salle de contrôle moderne, le mur vidéo est un outil de travail dynamique. Les opérateurs s'attendent à gérer le mur vidéo avec la même facilité qu'ils ont avec leurs ordinateurs de bureau. Le mur vidéo doit donc agir comme une extension de leur ordinateur de bureau. Pour cela, il est important que les fournisseurs de solutions allègent la complexité de la technologie pour les opérateurs afin qu'ils puissent se concentrer sur leur mission et ainsi augmenter la réactivité et la prise de décision lors d'événements critiques. Idéalement, le nombre d'outils nécessaires pour configurer, gérer et contrôler l'ensemble du contenu visuel d'une salle de contrôle devrait être minime. Les opérateurs ne devraient apprendre qu'UNE seule interface pour TOUS leurs besoins de visualisation, que ce soit pour contrôler leur ordinateur de bureau ou le mur vidéo. Bien entendu, une telle interface doit être simple et intuitive afin de réduire la formation de l'opérateur et lui permettre de configurer et d'exploiter facilement tous ses besoins de visualisation, augmentant ainsi son efficacité. De plus, l'interface ne devrait pas nécessiter de programmation supplémentaire et être facile à utiliser. La Mission Avant Tout. Les opérateurs ne devraient pas avoir à se soucier de la technologie. Ils devraient pouvoir avoir accès à tout leur contenu visuel, qu'il s'agisse de l'image d'une caméra, d'une application ou d'un tableau de bord. On pourrait croire que c'est évident, mais peu de contrôleurs de murs vidéo offrent ce type de solution tout en étant capable de traiter simultanément des sources IP, AV et IT. De plus, la technologie hybride permet de saisir tout type de source et de la visualiser sur n'importe quel écran. Voir la vidéo . 3. Automatisation et surveillance sans surveillance Le plus grand défi dans les salles de contrôle est la quantité croissante de données : le "Big Data". Avec autant d'informations à traiter, il est impossible pour l'œil humain de tout capter. C'est là que l'automatisation entre en jeu. Tout ce qui peut être automatisé, doit l'être, afin d'augmenter la productivité dans les salles de contrôle . Vous pouvez commencer par réduire les tâches répétitives et les processus manuels. Mais surtout, comment réagir plus rapidement aux alarmes et aux alertes ? En consultant plus rapidement les sources d'information les plus critiques tout en gardant une vue d'ensemble de la situation. Voici deux façons d'accroître la productivité grâce à l'automatisation de la visualisation. Système de Surveillance Automatisé La plupart des systèmes logiciels de surveillance ont déjà une certaine forme d'automatisation. Le défi est l'automatisation entre différents systèmes qui ne sont pas directement liés au logiciel. (Exemple) Centre de surveillance du trafic : Une alarme peut être déclenchée par la défaillance d'un feu de signalisation à partir d'un système de synchronisation des feux de signalisation et, dans le même temps, un véhicule immobilisé dans la zone est détecté par un système de gestion vidéo. Cette combinaison d'événements peut déclencher une réponse plus critique qu'une alarme indépendante pour les deux événements. Un système capable de traiter une telle combinaison à partir de plusieurs systèmes indépendants peut donc augmenter considérablement la productivité. Cela est possible grâce au logiciel de détection des couleurs capable de détecter un changement de couleur sur un écran d'ordinateur ou d'un mur vidéo à partir d'une combinaison de changements de couleur provenant de plusieurs applications à la fois. Automatisation personnalisée Dans une salle de contrôle, vous avez toujours besoin d'un moyen facile de programmer des tâches répétitives telles que la commutation d'un signal audio sur une chaine spécifique, ou encore le réajustement des images sur le mur vidéo et même l'ajustement de l'éclairage dans la salle de contrôle en fonction de l'heure. Ces commandes doivent être facilement déclenchées par un bouton sur un panneau de commande. Donner aux opérateurs la liberté de modifier les dispositions et de contrôler les dispositifs d'une simple pression permet de gagner du temps tout en éliminant les tâches répétitives. Cela permet aussi de réduire le temps de réponse dans les situations d'urgence. Afin d'augmenter la productivité dans la salle de contrôle, choisissez un logiciel de mur vidéo qui permet de créer facilement de telles commandes sans avoir à programmer. La dernière chose que vous souhaitez est de devoir engager un programmeur à chaque fois que vos procédures changent! Les opérateurs et les superviseurs doivent pouvoir créer des panneaux de commande rapidement et entièrement personnalisables au fur et à mesure qu'ils rencontrent de nouveaux scénarios et que les procédures de travail évoluent. La possibilité de créer de nouveaux panneaux avec de nouvelles commandes à tout moment sans avoir à faire appel à un programmeur est donc essentielle. Conclusion La nouvelle ère des salles de contrôle est un système technologique plus intelligent et unifié qui prend également en compte le bien-être des opérateurs. Le résultat est une augmentation de la productivité dans la salle de contrôle, moins d'erreurs et une résolution plus rapide des situations critiques. De plus, l'importance du partage et de la visualisation des données pour la prise de décision dans un environnement de salle de contrôle peut avoir de sérieuses implications lors d'un événement majeur pour donner aux opérateurs ont une compréhension globale de la situation afin de prendre de meilleures décisions. Auteurs Anna Kozel Directrice du marketing - VuWall https://www.linkedin.com/in/annakozel/ https://vuwall.com/ Asaf Lorenzo Coordinateur marketing - Sustema https://www.linkedin.com/in/asaf-lorenzo/ https://www.sustema.com/

Le Projet : Chargée de créer une salle de contrôle de laboratoire pour exécuter une variété d'applications, la division de distribution et de gestion des actifs de Kinectrics a fait appel à l'expertise de Sustema pour la conception de la salle de contrôle et la fabrication des consoles ergonomiques. La nouvelle salle de contrôle est un espace de collaboration où les ingénieurs de Kinectrics peuvent travailler et collaborer avec leurs clients. "Nous avons fait appel à Sustema pour l'aménagement et l'installation du mobilier dans notre salle de contrôle. Le travail à été effectué pendant la pandémie, ce qui a nécessité une bonne coordination de leur part. La communication avec l'équipe de Sustema est extrêmement rapide, transparente et utile. Nous sommes très heureux du résultat final." - Donal Murray, Ingénieur Principal Notre Solution : Sustema à été contacté par l'équipe de Kinectrics pour concevoir une solution de mobilier technique pour 6 personnes dans une petite pièce ayant à peu près la taille d'un conteneur d'expédition. Lors de notre réunion d'introduction, nous avons pris connaissance des défis et des besoins suivants : Intégrer des postes de travail à hauteur ajustable. Le confort des ingénieurs et l'adaptabilité des postes de travail étaient un facteur clé. La garantie et la durabilité des postes de travail. La gestion des câbles. Espace de rangement pour ordinateurs. Accès à l'alimentation électrique sur la surface. Des options de sièges ergonomiques. Une fois les besoins du client identifiés, notre équipe de designers industriel ont conçu un solution de mobilier technique entièrement adapté à leur critères. Pour ce projet, la console Focus Series C-200 répond aux besoins du client grâce à sa grande flexibilité spécialement conçue pour les environnements hautement informatisé comme la salle de contrôle de Kinectrics. Le Résultat Grâce à la collaboration de Nick et Garreth et à l'examen approfondi de plusieurs modèles, nous sommes parvenus à trouver une solution de mobilier adapté aux besoins spécifiques de la salle de contrôle de Kinectrics. De plus, la garantie compétitive sur nos produits, le service d'installation flexible et la conception unique des consoles ont fait de Sustema le candidat de choix pour ce projet. "C'était fantastique de travailler avec Mark. Nous avons eu des demandes supplémentaires en cours du projet et il à su répondre à tous nos besoins. Je les recommanderais sans hésiter" - Garreth Coelho, Directeur du secteur d'activité, Distribution et gestion des actifs Auteur Mark Meschino Représentant des Ventes | Sustema mark.meschino@sustema.com https://www.linkedin.com/in/mmeschino/

The components in a workbench must be strategically placed to maximize its benefit and efficiency. Designing a workbench includes many factors, including weight capacity, access, illumination, electricity, moisture control, tool space, wall, plumbing, and many more. Below is a short description of the fundamental factors needed to be considered: Load Capacity: The load specifications of a workbench are one of the essential factors to be considered when designing a workstation catered for any application. These factors should not be overlooked to avoid any design failures during an operation. A standard workbench has a capacity of over 1000lbs (suitable for basic equipment and tools). On the other hand, a heavy-duty workbench has a capacity that ranges from 5000 lbs - 10000lbs. While for extra heavy-duty workbenches, they are rated at 10,000 to 20,000 lbs. Floor Layout Configuration: When designing for an industrial environment, a workbench should be strategically placed in easy access locations. A complex method in accessing a workbench will take a significant toll on the efficiency and productivity of an operation. Complicated access on a workbench will slow down the whole assembly and production line. Illumination: Lighting is an important factor that needs to be considered in designing a workstation. There might be poor illumination on a workstation if a workbench is located in the corner of a building. To address issues with low illumination, LED lights are added to the workbench to compensate for the needed brightness of a workstation. Electricity: Electricity or power source is needed for technologically integrated workbenches. The electricity would be essential for operation tools, monitoring, testers, computers, and other equipment. Most workbenches for these types of applications are built-in with power strips. Tool Space: Tools are a significant space consumer for applications working having a wide variety of operations. When designing a workbench, it is essential to consider the proper storage of the tools and equipment. Failing to design for tooling and equipment accommodation will impact space efficiency; this will decrease productivity due to lack of tooling storage systematization. Wall or Freestanding: A workbench can be designed to be wall-mounted or to be independently standing. There are different types of workbenches that allow for the placement of a workbench in any location. Due to this, when designing a workbench that will specially cater to your application, you need to consider whether you need a mobile workbench, wall-mounted workbench, or a centered-stationary workbench. The factors that will distinguish what bench is suitable for an application are the space available and the installation structure. Other Accessories: Special applications call for customized workbenches. Some of these workbenches are integrated with different widgets, unique structures, and customized accessories to be able to cater to every need in a specific workstation. Some of the accessories are listed below: Drawers Cabinets Shelves Bins Platforms Footrest Downdraft Microscopes Power strips Computers Articulating monitor arms Blow dryers Keyboard trays Shadow boards Cable management systems Electrostatic Grounding Plumbing: Particular types of workbenches dealing with aqueous solutions will need systematized plumbing installed. Some applications are seen in cleanrooms, chemical plating benches, and laboratories. Moisture Control: For specific applications in the industry, moisture should be controlled appropriately. The reason is to avoid posting a threat to the equipment and tools in the workbench. In order to cater to this issue, moisture control devices (humidity control equipment) are installed. About Sustema Sustema Inc. has over 20+ years of experience designing and manufacturing control room and technical furniture solutions for IT-intensive work environments. Browse our online workbench catalog .