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Installation No. 24150 Mayor Domenic J. Sarno, Fire Commissioner BJ Calvi, Deputy Chief of Staff Services David A. Wells, Police Commissioner Cheryl Clapprood, and Chief Administrative and Financial Officer (CAFO) TJ Plante announce the new consolidated centralized dispatch center. About the client, Springfield Emergency Communications Center As the designated 911 Communications center for the City of Springfield, Massachusetts, Springfield Emergency Communications (SEC) plays a crucial role in police and fire emergency response. The highly skilled and committed SEC dispatchers work tirelessly to identify the caller's location and the nature of the emergency to dispatch the appropriate resources promptly. Their core duties include providing public safety responses, coordinating and supporting communication for all public safety activities, and initiating public safety services. At SEC, they prioritize delivering the most effective emergency communications possible by attracting, training, and retaining highly qualified personnel who possess the necessary expertise to provide these critical services. The Project, Upgrading and Centralizing Emergency Dispatch Services The main challenge faced by SEC was the process of upgrading the radio and emergency equipment systems and centralizing Fire & Police emergency response under one roof. The Dispatch Center’s location was previously serving the Springfield Fire Emergency Services. The new centralized dispatch center renovation project included the complete teardown and rebuild of the emergency communications center and moving the Police dispatch and Fire under the same roof. “Having both the Fire and Police dispatchers under one roof will better serve the citizens of Springfield and increase the safety of our Firefighters and Police Officers.” - Fire Commissioner Calvi The renovation project consisted of, installing new center floors and ceilings, updated bathrooms, new lockers, upgrades to the radio and emergency equipment systems, and installing the new fully customized Dispatch Consoles. After several discussions (Phone, email, and Web) around meeting technical, comfort, and performance requirements we came to a design & budget that SEC presented to the City of Springfield Mayor for budget approval. In the review meeting with the Mayor and Procurement team, the City of Springfield decided to go to public bid and invite companies to an onsite to bid on the contract. 14 different companies showed up onsite and Sustema was the chosen vendor to build the Custom Dispatch Consoles. The evaluation was based on meeting all the technical and ergonomic requirements while respecting the budget and offering value beyond the price. The Solution, Providing Comprehensive, Ergonomic Design Solutions with Sustema Dispatch Center Consoles The Sustema design team met all of the technical elements and created ergonomically enhanced consoles that fit within the parameters of the room and maintain ADA compliance. No easy task but the final design resulted in a heavy-duty highly functional dispatch center with a very impressive and empowering visual aesthetic. Some of the key design elements were the future-proofed Monitor columns and arms supporting current and future needs, the soft yet durable edging, secure CPU enclosures, and personal climate control at the console. “This was a team effort from the Mayor to 911 Dispatchers and everyone in between. Special thanks too, City Facilities, Springfield Fire Repair Division, City IT & Fire and Police IT, State911, the Men & Women of the Fire & Police Departments and Sustema, the maker of our consoles. A personal Thank You to my team, job well done!” - Deputy Chief Of Staff Services Wells The Installation, Successful Sustema Installation Enhances Dispatch Facility, and Service Delivery The Sustema installation partners did an excellent job with both the installation and day-to-day communication resulting in an excellent customer experience. The success of this project was very much a Sustema team effort. Starting from the initial conversation with the sales team, followed by internal design meetings to create a product to elevate Sustema over the competition to the operations team who built and tested the product to bring the designs to life. Source* Official Facebook page of Springfield Emergency Communications (SEC), the primary public safety answering point for the City of Springfield, Massachusetts. “The new consolidated dispatch facility will greatly enhance our SPD’s ability to respond and serve and protect our residents. I want to thank the brave and dedicated women and men in Blue for their continued efforts in making this important transition happen.” - Police Commissioner Clapprood Contact Information Sustema has over 25 years in the technical furniture and dispatch console furniture manufacturing industry with thousands of active installations in North America . For more information or any inquiries, please contact us at info@sustema.com .

Installation No. 24016 Transit C-300 - Model M About CAUCA The Centrale des Appels d'Urgence Chaudière-Appalaches (CAUCA) is a nonprofit organization specialized in managing emergency calls for fire, medical, and municipal services. CAUCA provides services for over 1.7 million citizens, covering over 560 municipalities across the province of Quebec, Canada. CAUCA has recently opened a new 911 center in the region of Mont-Tremblant, bringing the organization to a total of 150 employees, including 95 dispatchers. Sustema supplies fifteen (15) consoles in the Mont-Tremblant Emergency Center for Centrale des Appels d'Urgence Chaudière-Appalaches. The Project CAUCA decided to open a second call center with the objective to increase its operational capacity by adding more flexibility in the case of extreme climate events while also pursuing the expansion of their services. When the decision was made to move forward with this project, Sustema was selected as the console provider among multiple manufacturers. The timeline to deliver this project was respected and delivered on time as agreed by both parties. CAUCA’s desire to improve the work environment by optimizing the consoles footprint and increasing user comfort were imperatives for the success of the project. Each console station had to support as many as six (6) 24” monitors, be configure in wors of three (3) workstations, while using minimal footprint to allow for future expansion. Increased comfort for users meant moving towards a lighter, neater, and more streamlined console. A console offering electric height-adjustability capable of adapting to the user’s morphology in just a matter of seconds. Due to pandemic restrictions, Sustema was tasked to develop custom plexiglass protective shields to provide a safe environment for operators. The protective panels had to be transparent in order to promote collaboration and also be easily removable for when restrictions will be lifted. Moreover, the workstations had to be easily accessible for IT personnel to reach the CPUs and electronic equipment underneath the console while also offering maximum foot clearance for dispatchers. The Console Design: With the help of Sustema’s team of industrial designers, multiple layouts and configurations were drawn, evaluated, and discussed with CAUCA to find the optimal solution. The chosen model was a Linear Transit M console . The dual height-adjustable surfaces on the Transit M console combined with the heavy-duty steel base provide the required sturdiness to last multiple years while also enhancing ergonomics for the users. The workstation is attached to a wall system providing cable management capabilities to store power and data cables, offering extra support, and enhancing the overall design of the console. Manufacturing: Once the final design was signed and approved, the manufacturing process began and consoles were sent into production. Before shipping consoles to the client's facility, each part and component was preinstalled and tested for quality assurance at our manufacturing facility. Installation: Once consoles were ready, Sustemas team of certified installers did the whole installation over the course of two days. Today, the site is fully operational and is an example of a success story where Functionality, Design, Technology, and Synergy meet. About Sustema Sustema Inc. has 25 years of experience designing and manufacturing technical furniture for 24/7 mission-critical and IT-intensive work environments. Started as a cable integration company, Sustema now offers a wide variety of custom technical furniture products such as control room consoles , dispatch consoles , technology tables , technical workbenches , training desks , and trading workstations . Let us know how we can help with your next project!

Installation No. 12-409 Focus C-200 Console at the Robotic Mission Control Center About the Client The Robotics Mission Control Centre of the Canadian Space Agency (CSA) is located at CSA headquarters in Saint-Hubert, Quebec. The ground team uses this facility to plan, monitor, and control more than half of all Canadarm2 and Dextre operations unfolding aboard the International Space Station (ISS). The Robotics Mission Control Centre is designed to function in the same way as NASA Mission Control in Houston. The CSA's centre features the same: Ability to send commands Ability to receive data from the ISS, Canadarm2, and Dextre Voice communications systems Video communications systems The Project Hadfield, on the end of the shuttle's Canadarm, deploys Canadarm2 on April 22, 2001. (Credit: NASA) The Robotics Mission Control Center has been operational for many years and at the time the CSA approached Sustema, the facility was going through a system upgrade. Moving from bulky computer systems to lighter and more advanced ones also meant an upgrade of the furniture in which these systems were installed. Furthermore, the previous consoles did not meet ergonomic requirements with operators complaining about the leg space and overall comfort of the control center. These factors created distraction and fatigue issues among operators. Note that CSA operators can work over 8-hour shifts monitoring and controlling multi-million dollar equipment, meaning that designing ergonomic consoles to increase their focus, comfort, and attention was of the utmost importance for Sustema. Another requirement when designing the control room floor layout was the consideration of providing operators with an optimal view of the video wall system to monitor operations. The Solution After a thorough supplier selection process, Sustema was selected by the CSA to design, manufacture, and install the Focus C-200 console at the Robotics Mission Control Center. Sustema was chosen as the preferred supplier due to its ability to design versatile and ergonomic consoles capable of integrating all the technology required to run the CSA operations. The consoles were custom-made to fit the space requirements of the room while giving maximum flexibility to operators to work with multiple monitors simultaneously. The line of sight for the video wall was respected to avoid operator eye fatigue. The Result Sustema designed and manufactured custom Focus C-200 consoles to meet the technical and ergonomic requirements of the Robotics Mission Control Center. The Focus C-200 systems enable operators to work on large worksurfaces and move freely from one station to the other for easy access to data and control systems. Conclusion Sustema's team of control room consultants and industrial designers took into account all the space, ergonomic, and technology requirements of the Robotics Mission Control Center to create a custom console solution. Please contact us if you have any questions regarding our products and services.

Installation No. 09-222 About the Client "At every step of the passenger experience, from check-in to baggage tracking, the SITA Command Center works around the clock, in Montreal and Singapore, to ensure there are no hitches throughout the journey." - APEX Originally known as the "Société Internationale de Télécommunications Aéronautiques", SITA was founded in 1949 as a cooperative by 11 European and U.S. airlines to build a communications network for the aviation industry. Today, SITA supports about 55,000 airport check-in kiosks, in addition to providing communications networks for Airbus SE and Boeing Co., the world’s two largest commercial jet-makers (Montréal Gazette). About the Project When SITA first approached Sustema, they wanted to create a distinctive, enjoyable, and inspiring environment for its employees and customers all around the world. In order to handle the worldwide telecommunication networks, the new network command center needed to support over 100 agents with each work area having specialized console workstations ergonomically designed to minimize user fatigue, discomfort and to eliminate desktop clutter.  Workstations needed to have special access for equipment and wiring and had to be of modular design to allow for future flexibility and growth. The consoles also had to be designed to create a productive and comfortable workspace and give the users privacy where needed. Sustema was selected as the preferred vendor by DFAIT (Department of Foreign Affairs and International Trade) to design and manufacture specialized technical console workstation furniture for its new Emergency Watch and Response Centre. The Centre is comprised of two individual areas: the principal call centre and the response room. The Solution Focus C-200 - SITA Command Center Console Sustema's team of industrial designers worked in close collaboration with DFAIT’s in-house design team to develop the final solution. Thanks to Sustema's experience regarding communication center layouts and the industry best practices to tailor the space, the client selected the Focus C-200 console to furnish and organize its space. The Focus console is ergonomically designed for intensive use and responded to all the technical and functional requests made by the client. The Focus console allows for a high density of equipment, wiring, and electrical services in addition to offering comfort and functionality for users and managers. In all, Sustema provided the complete portfolio of the 90 workstations and met every criterion presented by the client: ergonomics, technology implementation, esthetics, and finishes. Sustema also worked closely with the DFAIT group on planning, budgeting, and implementation.  The Emergency Watch and Response Centre is now SITA's flagship command center in North America. Should a blackout occur, SITA can count on generators and an uninterruptible power supply to keep the Montreal facility running. As part of a disaster recovery process, local managers can also wake up their Singapore-based colleagues so that backup engineers are fully operational within 30 minutes of receiving a phone call. (Montreal Gazette) The Installation At any given time, about 70 staff are monitoring data and applications from 30,000 common-use terminals and check-in kiosks for airlines, airports, and airport authorities across 200 countries. A row of seven-foot-tall screens that runs almost the width of the room acts as the motherboard, displaying real-time data from airlines, airports, servers, kiosks and baggage systems (APEX). Today, SITA’s Montreal center has been operating for over 12 years, running 13 hours a day and taking turns with the Singapore location to ensure around-the-clock coverage seven days a week. The combined staff of about 160 is split almost equally between the two cities and includes people of more than 15 nationalities, fluent in more than 20 languages. “Customers don’t see anything, passengers go on their journey, board their flights.” – Chantal Dubé, SITA Command Center Together with its Singapore twin, the Montreal command center is dedicated to solving problems affecting the “mission-critical” computer and communications systems used by airlines, airports, and air-traffic-control providers around the clock. Air transport is its sole focus. Only last year, SITA says it resolved 81 percent of all major incidents within two hours. SITA says its command centers allow it to monitor, manage and support the operations of more than 1,000 airports and 1,000 airlines. (Montreal Gazette) Prior to having two command centers, SITA had separate support channels for various services. In 2010, they were consolidated into the SITA Command Center in Montreal, which operated on a 24-hour cycle, 365 days a year. But overnight shifts proved difficult to keep up, and a year later, a second office was established in Singapore. Now, by 7:30 a.m. each day, the command center’s operations are officially passed from Singapore to Montreal like an Olympic Torch – only without the fanfare. Singapore shuts down to sleep and the operations carry on in Montreal, where computers are humming, screens are alight, and somewhere, a coffee pot is on (APEX). Sources: https://montrealgazette.com/business/local-business/sky-watch-inside-montreals-hidden-air-transport-command-centre https://apex.aero/articles/behind-scenes-sitas-airport-operations/

Installation No. 24236 “My CEO was there this afternoon and was dumbfounded by the quality of the consoles. Everyone here is really happy with the consoles.” Felipe Cruz - Project Director About the client When Aerostar took over management of the Luis Muñoz Marín International Airport in San Juan, Puerto Rico , they set out to modernize every aspect of the airport's operations. As part of their ambitious upgrade, they turned their attention to the airport control center, recognizing the importance of having state-of-the-art consoles that could improve the efficiency and safety of air traffic management. Aerostar, which has a forty-year lease to operate and manage the airport, worked closely with Sustema to design and install high-tech, durable, and ergonomic consoles that could meet the unique demands of the airport's bustling environment. In this blog post, we'll explore how these consoles have transformed the airport's control center and helped to ensure that SJU remains a vital hub for both passengers and cargo throughout the region. The project When we were approached by the Luis Muñoz Marín International Airport in San Juan, Puerto Rico to design a state-of-the-art console system for their airport control center, we were excited by the opportunity to showcase our expertise in specialized furniture manufacturing. The project had specific requirements, including the need to accommodate between 6 and 8 workstations, including supervisors and dispatchers, each with support for a minimum of four 22-inch monitors and enclosures for CPUs. Additionally, the raised floors of the control room had to be considered in our floor layout design. The solution Through an in-depth and collaborative consultation process, we worked closely with Aerostar to identify the scope of the project, the required console features, and the budget. After carefully considering all of their needs and preferences, Aerostar chose our Transit S console as the ideal solution for their airport control center. Designed with durability, ergonomics, and versatility in mind, the Transit S console met all of Aerostar's requirements and exceeded their expectations, ensuring a seamless and efficient operation of the airport's control center. The result Aerostar chose our consoles for their airport control center because they met all of their technical requirements and selection criteria, which included quality, durability, efficiency, and functionality. Today, the Luiz Muñoz Marin International Airport in San Juan, Puerto Rico boasts a state-of-the-art airport control center that runs non-stop, thanks to our Transit S console system. Our consoles offer numerous ergonomic features that help reduce stress and fatigue for operators, such as the ability to adjust the height of each worksurface and the urethane edging that allows for comfortable use during long work hours. Not only have these features improved operator health and well-being, but they have also increased workflow and productivity. Overall, our Transit S console system has exceeded Aerostar's expectations and has contributed significantly to the successful modernization of its airport control center. Conclusion Our partnership with Aerostar to upgrade the Luis Muñoz Marín International Airport's control center was an excellent example of how our experience in designing and manufacturing specialized furniture for mission-critical environments can help organizations achieve their modernization goals. Our Transit S console met all of Aerostar's technical requirements and selection criteria, resulting in a state-of-the-art control center that runs non-stop. The ergonomic features of the consoles helped operators reduce stress and fatigue, while the consoles' durability and functionality improved their workflow and productivity. Our more than 25 years of experience in this field allowed us to deliver precisely what Aerostar needed to move forward with its modernization plans. We're proud of the work we've done with Aerostar and look forward to future opportunities to help organizations in the aviation industry achieve their goals. Stay ahead of the curve and gain exclusive access to our portfolio of success stories. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations. Follow us on LinkedIn today.

Installation No. 23804 About the client Bombardier's commercial aviation division ( now operated by Airbus since 2020 ) - a renowned global leader in aviation with a rich heritage spanning over 80 years. Headquartered in Montreal, Canada, Bombardier is known for its cutting-edge production and engineering facilities that have propelled it to the forefront of the aerospace industry. With a vast customer support network, Bombardier services a worldwide fleet of over 5,000 aircraft in operation , earning a reputation for excellence and innovation that is second to none. The project The challenge at hand was to design and build a customer response center for Bombardier that would serve as a vital hub for ensuring their aircraft fleet continues to operate at peak performance around the clock. With the objective of providing 24/7 support to engineers across the globe, the center located in Mirabel, Canada was envisioned as a world-class workspace equipped with cutting-edge technology and staffed by a highly trained team of professionals. Our team worked closely with Bombardier to design and build a state-of-the-art facility that not only met their rigorous technical requirements but also reflected their brand identity and commitment to customer satisfaction. The solution Our team at Sustema was honored to be selected for this critical project, leveraging our extensive experience in designing and manufacturing mission-critical control rooms and high-tech furniture. Our solution for Bombardier involved the design and production of 62 state-of-the-art consoles that would form the backbone of their customer response center. These consoles were meticulously crafted to meet Bombardier's specific requirements and optimized for ergonomic comfort, functionality, and durability. With a total of over 100 employees working on them daily, our consoles have helped Bombardier create an efficient, streamlined workspace that delivers world-class support to their global network of engineers. The result Our Focus console design proved to be a game-changer for Bombardier, maximizing the available space and creating a collaborative, semi-open ensemble of workstations that enabled their engineers and aviation specialists to work efficiently and effectively over extended periods. After three years of study and a rigorous national tender process, Sustema was ultimately chosen as the console supplier of choice. The impact of our consoles on Bombardier's productivity and performance has been significant, providing a comfortable and functional workspace that has enabled their staff to deliver world-class support and ensure the smooth operation of their aircraft fleet. The conclusion Our extensive experience in designing and manufacturing mission-critical environments and the proximity of our factory proved to be the decisive factors that led Bombardier to select Sustema for this important project. Today, engineers and aviation specialists at Bombardier's customer response center benefit from a workspace that exceeds their expectations, with our high-quality consoles providing unparalleled comfort, functionality, and durability. Our consoles' large workspaces are perfect for reading aircraft factory plans, while the slat wall system keeps office utensils and accessories within reach yet always out of the way. Thanks to our strong consoles, Bombardier's customer response center is now able to operate 24/7 without interruption, ensuring a seamless and efficient support system for its global network of engineers. Don't miss out on the latest exclusive insights into the world of control console design! Follow our LinkedIn page to stay ahead of the curve and discover cutting-edge solutions that can transform your workspace.

Installation No. 22464 About the client A large insurance and wealth management group in Canada with operations in the United States needed a new center for their computer assembly posts. They were looking for a partner who could deliver a solution that would meet their unique needs and specifications. After careful consideration and evaluation, they chose our company to provide the design and build of the center. Our team worked closely with them to ensure that the center was completed on time, within budget, and to their exact specifications. We were proud to be a trusted partner in this important project for their business. The Project When we were approached by our client to design and build their state-of-the-art computer assembly posts, we were excited by the opportunity to showcase our expertise in tech-bench design and manufacturing processes. The project had specific requirements, including the need to accommodate 18 workstations, optimize the available space on their worksurfaces, a functional and ergonomic design for an IT-intensive environment, easy and quick access to CPU cables and LCD monitors in order to reduce interruptions, sturdiness to be able to withstand long working hours, a technological aesthetic to create an inspiring and comfortable working space, a modular design that allowed the capacity to add future accessories and components, and an installation with a lifetime warranty backed by the manufacturer. The Solution For this project, our client chose our Integration F500 Tech-bench . This system is the ideal solution for computerized environments such as computer labs, scientific workshops, and service and repair centers. The system was specifically designed and manufactured for work environments in which equipment is used intensively and thus requires the highest standards of durability. To respond to the ergonomic criteria of the project, the work surfaces are electronically height adjustable, while also providing an elegant cable management solution by using cable chains and electrical raceways to give users easy access to power and data. Its worksurfaces and CPU shelving can be installed at various heights on the vertical structure to accommodate the user’s work tasks and are available in many sizes and finishes. We also provided our client with a fixed-height version of the tech bench that features three shelving units to maximize storage capabilities. The Result To fit the needs of the available space and their requirements, our client chose an Integration Tech-Bench with 48 inches of width and vertical posts of 82 inches to serve as the basic unit for their new computer assembly department. To maximize the available space, the Tech Benches are placed side by side to create a large work surface area, with sections that can be individually height adjusted to suit the task at hand. Following these guidelines, the two shelving units create a large storage space that covers the entirety of the work surface. Since the Tech-Benches are electronically height adjustable, the LCD monitors and the CPUs are mounted directly on the work surface to move freely and be adjusted accordingly to the user’s requirements. Additionally, for users to access power and data, the Tech Benches include a power distribution unit that runs horizontally and is attached to the electrical raceway. Data ports are easily found on vertical posts. As for the fixed height versions of the tech bench, they have a work surface of 60 inches of width and rack mount capabilities to store essential tools and components needed throughout the day. This fixed version of the tech bench can be mechanically height adjusted to the vertical posts system. Conclusion We were thrilled to be the chosen partner for our client's computer assembly center project. Our team worked diligently to ensure that the project met all our client's specific requirements, and the result was a state-of-the-art center that exceeded their expectations. The integration F500 Tech-bench was the perfect solution for this project, providing durability, functionality, and an ergonomic design. We are proud to have been a trusted partner in this important project for our client's business and are excited to continue to offer innovative solutions for all our client's needs. Stay ahead of the curve and gain exclusive access to our portfolio of success stories. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations. Follow us on LinkedIn today.

Installation No.24068 About the client: With over 30 years of innovation and a global presence, our client is redefining the cathodic protection and pipeline integrity monitoring industry. Serving over 200 organizations across North America and beyond, they have protected over 160,000 kilometers of pipeline assets. As part of their expansion project into their new Headquarters, Sustema was approached to design and manufacture specialized furniture that aligned with their budget and specifications. The Project: During the construction and expansion of their new Headquarters in Calgary, our client sought specialized furniture solutions for their engineers' workstations. The newly constructed 18,500-square-foot facility is a testament to their commitment to leading-edge manufacturing technologies, lean process flows, and sustainable practices. With our expertise in ergonomic design and state-of-the-art tech benches, we were the ideal partner to ensure increased efficiency, healthier margins, and an enhanced overall customer experience. Together, we created workstations that not only promote ergonomics but also elevate employee productivity and job satisfaction. The Solution: Our solution for the client involved the implementation of custom engineering workstations equipped with our state-of-the-art Tech-Bench , designed to serve as a versatile product assembly line for their new Headquarters. The setup included a set of 2 linked units and 8 Service Benches linked back to back units, providing ample workspace with a width of 72". To optimize productivity and user comfort, the workstations featured mechanically height-adjustable and high-pressure laminate worksurfaces, allowing for customization based on individual requirements. To maximize efficiency, an accessory rail was integrated, providing easy access to power and data. Additionally, height-adjustable laminated shelves were installed, supported by heavy-duty vertical beams, optimizing space utilization. With the inclusion of electrical raceways underneath the work surface, cable management was streamlined for a clean and organized workspace. The Result: The implementation of the state-of-the-art tech bench had a significant positive impact on our client's productivity and efficiency. By streamlining their assembly process, the new setup resulted in time savings and improved overall productivity. With increased service and support, manufacturing, warehouse space, as well as expanded office space for their growing engineering and administrative teams, our client experienced enhanced operational capabilities. The unique design of the manufacturing area allowed for easy reconfiguration based on demand, ensuring flexibility and adaptability. Our Integration System, specifically designed for high-data-intensive environments, proved to be the ideal solution for their technological needs. Its ergonomic and aesthetic features complemented the efficient workflow, resulting in an environment that fostered productivity and supported the demands of their operations. Conclusion: By integrating our custom-designed tech bench in their new Headquarters in Calgary, our client not only streamlined their assembly process, saving time and improving overall productivity but also demonstrated their commitment to quality and supply chain security. The addition of a state-of-the-art surface mount line further solidifies their position as an industry leader, offering enhanced quality control and supply chain resilience. At Sustema, we take pride in our ability to deliver customized solutions that not only enhance workflow and productivity but also provide long-term value and strategic advantages.

Installation No. 25645 About the client - a major mining company With a legacy spanning over six decades and a formidable workforce of more than 8,300 employees, our esteemed client emerges as a standout figure in the Canadian gold mining sector. As a company renowned for its unwavering commitment to excellence, they have established a strong foothold in key global markets, including Canada, Finland, Mexico, the United States, and Sweden. The breadth of their operations, coupled with their unyielding pursuit of innovation, is exemplified by their ongoing exploration and development activities in each of these regions. In line with their ambitious expansion plans, our client recently embarked on a quest for specialized furniture solutions to equip their new operational center. This strategic move underscores their resolute dedication to fostering an environment that embodies both efficiency and aesthetics, affirming their status as industry leaders. The project - what it takes to design a mining operational center Our esteemed client embarked on their latest mining project, prompting their need for specialized furniture in their newly established on-site operational center. This center plays a pivotal role in providing vital support services across a diverse range of functions, spanning administration, financial services, IT, supply chain, human resources, communications, construction, and technical expertise encompassing geology, engineering, metallurgy, infrastructure, marketing, innovation, and digital transformation. To create a dynamic and versatile workspace, our client sought a comprehensive furniture solution that would optimize productivity and efficiency. In response, we designed both dual-surface and single-surface control consoles tailored to the demands of a 24/7 operational environment. These consoles boast a wide and clutter-free work surface, meticulously crafted to withstand the rigors of continuous operations. With an unwavering commitment to durability, our furniture showcases a heavy-duty and scratch-resistant construction, ensuring resilience during round-the-clock activities. Recognizing the significance of ergonomic considerations, we integrated urethane edges to prioritize user comfort, effectively minimizing strain during extended work hours. Moreover, our solution features a robust steel substructure seamlessly integrated with cutting-edge cable management solutions, including electrical raceways. This strategic implementation guarantees organized and efficient cable routing, playing a pivotal role in maintaining uninterrupted performance within the non-stop work environment of our client's operational center. By providing a seamless fusion of functionality, durability, and ergonomic design, our furniture solution empowers our client to operate at their peak, further solidifying their position as industry leaders in the mining sector. The solution - heavy-duty control consoles for the mining industry Recognizing the need for a superior furniture solution, our client made a confident choice by selecting our best-selling offering, the Transit control console, specifically the Transit C-300 Console. Expertly engineered to cater to the unique requirements of Stock Traders, Surveillance, Security, 911 Call Centers, and Command Control rooms, this remarkable Cockpit-style configuration perfectly addresses a common ergonomic concern prevalent in these environments. A standout feature of the C-300 Transit Console is its adjustable height capability, encompassing the entire upper portion of the console, ensuring optimal customization for each user. Complementing this, the console also boasts height-adjustable keyboard support, aligning with our commitment to ergonomic excellence. By empowering individuals to personalize their workspace, our solution maximizes comfort, productivity, and overall well-being. Furthermore, the C-300 Transit Console goes beyond ergonomic considerations to deliver maximum functionality. The integration of a versatile slat wall enables effortless installation and positioning of multiple LCD screens, facilitating seamless information display. The inclusion of strategically designed storage units guarantees secure housing for computers while ensuring convenient access to cables, minimizing disruptions, and optimizing workflow. To further streamline installation and modifications, our console incorporates cutting-edge cable and data management supports, ensuring a well-organized and efficient workspace. Beyond its impressive features, the Transit control console stands tall with its solid construction, instilling unwavering stability and resilience. It effortlessly withstands substantial weight on its upper mobile surface, providing a reliable and durable foundation for demanding operational environments. With the Transit control console, our client discovered a comprehensive solution that harmoniously combines comfort and efficiency, empowering them to thrive in their workplace with unmatched confidence. The result: In the dynamic landscape of the mining industry, the meticulous design and manufacturing of our furniture played a pivotal role in empowering our client to achieve their goals while staying ahead of the competition. Our specialized solutions provided a solid foundation for the creation of an operational center that seamlessly supported a diverse range of functions crucial to their success. From administration and financial services to IT, supply chain, human resources, communications, construction, and various technical services, our furniture solutions proved indispensable. At the heart of our offering were the dual surface control consoles, prominently featuring the Transit C-300 Console. These consoles delivered a spacious and uncluttered work surface, meticulously tailored to meet the exacting demands of our client's operations. The consoles' adjustable height and ergonomic features were thoughtfully incorporated to prioritize user comfort, enabling sustained productivity even during long work hours. To maintain an organized and efficient workspace, our furniture integrated advanced cable management solutions, including electrical raceways and CPU enclosures. These smart additions facilitated streamlined cable routing, minimizing disruptions, and ensuring convenient IT access for seamless operations. Furthermore, the consoles' solid construction and impressive weight-bearing capacity instilled a sense of stability and durability, essential for withstanding the rigorous demands of the mining industry. By embracing our furniture solutions, our client was able to optimize their workspace, unlocking enhanced operational efficiency and maintaining a competitive edge in the mining sector. Our unwavering commitment to delivering excellence in design and functionality propelled their success, cementing their position as industry leaders. Make the choice that ensures success in the mining industry As decision-makers in the mining industry, the importance of equipping your operational centers with specialized furniture cannot be overstated. Our meticulously designed and manufactured solutions offer a strategic advantage, optimizing productivity, enhancing efficiency, and fostering a work environment that prioritizes both comfort and functionality. Take the next step towards elevating your operations by partnering with us. Contact our team today to explore how our tailored furniture solutions can empower your organization, streamline workflows, and put you ahead of the competition.

About the client, an energy company. The client is an energy company that monitors power transportation to ensure the grid is always operational. They are a leader in clean energy with over 75 years of experience in generating, transmitting and distributing power. The project, a high tech control room. The client needed at new telecommunications surveillance operations centre. They wanted a layout for the control room that allowed for a major technological upgrade to include oversized peripheral monitors, height adjustable work surfaces, and even specialized furniture for administrative functions. This meant the creation and installation of 26 control consoles for employees and supervisors. The mandate also included the manufacturing of custom service poles to allow proper management of ceiling cables. The solution, a 24/7 control room. The client chose our Focus C-200 for their 26 control consoles to create a 24/7 control room. While the focus is the underlying system, our clients chose different configurations for their layout: The first is one linear console to serve as the central workstation that can be used by four operators at the same time. Central linear console with service poles on the sides. The second is a 120-degree workstation with enough room to fit four operators each with their set of four monitors, all of them sitting side by side. Speaking of height, there is a 38 inches high wall and a 63 inches high wall featuring a taller slat wall to accommodate display panels. 120-degree control console with room for 4 operators. The third one, is a linear control console with space for two workstations placed side-by-side, with additional work surface area on both sides positioned in a five-degree angle. Linear control console with service poles and space for 2 operators. The fourth one is a U-shaped console in cockpit configuration with enough room for three operators working at the same time. Unlike the rest of the consoles in the room, this one is the only one with dual surface capabilities and a monument system directly on the worksurface rather than on the wall system. U-shaped console in cockpit configuration with service poles. Our client chose the Focus system for its flexibility, strength and durability. The basic structure of the system accommodates storage cabinets, shelves and office accessories. As discussed previously, the system can be arranged in a U shape as a single or multiple units back-to-back, concave or convex, with 5 to 180 degrees adjustment angles. Since the steel sub-structure is designed to maximize the weight capacity, all the monitors are anchored on the system’s slat wall, creating a clutter free setup. Here we also find divider panels in the tallest configurations to create a private space for the operator. Every console in the room houses its own CPUs inside an interior finishing panel that is installed under the workstation. The Focus system handles cable management thanks to its electrical raceways that keep power and data stored separately. This wall system provides easy access to equipment from the back of the workstation thanks to its removable panels. Operators also access power and data ports thanks to a monument system on the wall structure and on the work surface itself. Each console features a custom column to allow proper cable management, since the power and data are routed along the ceiling to every console in the room. The result, a future-proof control center. The Modernized Telecommunications Operations Centre is a high tech 24/7 surveillance centre that allows observation and analysis for all operations of the company's information network. More than 20 employees work at this council to daily at a time including operators and supervisors. The integration of steel substructures in the design of the consoles for the control centre was one of the key points that led our clients to choose our specialized. Furniture Solutions. They were looking for outstanding build quality and durability for their new project and we delivered. Their new room is designed for 24/7 operations and the increase in employee comfort has led to a significant decrease in complaints to the health. And safety department in addition to increasing the sense of belonging in the company. To achieve an organized, and secured control room, our furniture integrated advanced cable management solutions such as electrical raceways in the wall structure and enclosed CPU enclosures. As well as incorporating custom columns to accommodate the data and power cables coming from the ceiling, our control consoles are designed to fit and adapt to our clients' needs and specific requirements and not the other way around. Take the first step towards a secure and efficient control room by partnering with us. Take our Console Survey and we will help you find the right console for your needs.

Installation No. 23592 Inside of the OPP Communications Centre in London, Ont. The picture was provided by OPP. Our team worked closely with the Ontario Provincial Police to design and manufacture a control room that not only meets their needs but exceeds them. From ergonomic consoles to improved communication capabilities, our control room furniture has revolutionized the way the OPP operates. Keep reading to learn more about this exciting project and how it can benefit your own command center. About our client, the Ontario Provincial Police As Ontario's largest police force covering more than 170,000 square kilometers and serving nearly a million residents, the OPP requires ergonomic consoles to support their 137 operators working 24/7 at the communications center. Control Console photographed during the assembly of the control room. About the project, problems and pain points encountered by the OPP The project aimed to provide modern infrastructure and support to dedicated officers and specialized units, enabling them to handle emergency and non-emergency calls effectively. It prioritized high environmental standards, reflecting a commitment to sustainability and accessibility. The project also considered new challenges like the COVID-19 pandemic and the need to combat new online criminal activity. Additionally, supervisors wanted an intuitive console setup that would allow them to quickly assess the situation at a glance, accompanied by audible alerts for crises. The solution Sustema offered for the OPP’s control room furniture In order to enhance the working environment for both OPP officers and civilian members, a team of architects was hired by OPP to meticulously evaluate and analyze the existing space. The thorough assessment resulted in over 100 pages of comprehensive criteria. Our team gave careful attention to every detail of the console design and produced a detailed 200-page response. Through collaboration with OPP, we elevated our standard console model to the next level, integrating software and creating Console Alert . OPP control room after installation. How our solution was implemented in the OPP control room Once our team at Sustema had thoroughly analyzed the needs and requirements of the Ontario Provincial Police (OPP) and developed a detailed response to their criteria, it was time to implement our solution and transform the OPP command center. Our solution was meticulously implemented to ensure that every aspect of the control room was optimized for the comfort and productivity of the operators. The console design included multiple innovative features to address the pain points encountered by the OPP. To create a clutter-free and organized workspace, we incorporated a dual worksurface that accommodated operators of varying height percentiles. This allowed for individual adjustments and ensured that each operator could work in a position that was ergonomically suitable for them. The dual worksurface also provided ample space for multiple keyboards, a mouse, and a desktop telecommunication headset, without requiring side-to-side movement from the user. Top view of dual worksurfaces of control console To support the intense concentration required in the rapid-paced environment of the command center, we equipped the console with a monitor support system. This system allowed for the fitting of four vertical displays and an additional monitor, ensuring that operators had access to all the information they needed at their fingertips. An early version of the control console with monitors The heavy-duty materials used in the console's construction ensured its durability and operational capability 24/7. To further enhance the functionality and aesthetics of the control room, we implemented an effective cable management system. This included cable chains for vertical cable management, separate data and power cable management, and perforated metal monitor covers to conceal and secure all cables. Cable chains secure cables during motion The console design also incorporated various features to enhance accessibility and comfort. These included quiet actuators for smooth and uninterrupted movement of the worksurfaces, safety sensor bars to prevent damage, rounded edging to prevent stress-related injuries, and ample knee and toe clearance to provide comfort and personal space for operators. Each actuator has a lift capacity of 250 lbs The implementation process was carried out with careful attention to detail and a commitment to providing the best working environment for the OPP operators. The end result was a control room that not only met the needs of the operators but exceeded their expectations in terms of functionality, accessibility, and overall design. How we created our proprietary solution, Console Alert to help supervisors manage crises and help operators Our team at Sustema developed an effective crisis management system in the OPP command center, which led us to create our proprietary solution, ConsoleALERT . This innovative system is designed to help supervisors efficiently manage crises and provide support to operators in real time. With the push of a button, the ConsoleALERT system is activated, triggering a series of actions. The status light on the console starts blinking and emitting an audible alert, immediately catching the attention of the supervisor. Simultaneously, the system notifies the supervisor on their end, alerting them to the incoming call and providing them with the necessary information. The supervisor can take quick action, ensuring a swift response to any crisis. Once the crisis is resolved, the supervisor can easily switch off the alert system at the control console. But ConsoleALERT doesn't stop there. The system also includes comprehensive statistics and a log to keep track of how and when the system is used. This data can be invaluable for training purposes, analyzing response times, and identifying areas for improvement in crisis management. It provides a streamlined and efficient process for supervisors to handle emergencies, ensuring the safety and well-being of both the operators and the public they serve. Results for the Ontario Provincial Police Operators are required to work in an almost constant state of sitting as they are restricted to their workstations when taking calls or dispatching. This can lead to discomfort and reduced productivity over time. However, with our innovative control room furniture, we were able to address these pain points and provide measurable outcomes for the OPP. One of the key outcomes was improved accessibility. Our height-adjustable consoles gave operators the option to work while standing, promoting movement and reducing the negative effects of prolonged sitting. This not only enhanced operator comfort but also contributed to their overall well-being and productivity. Control console during installation Additionally, the heavy-duty materials used in the construction of the console ensured its durability and operational capability 24/7, 365 days a year. This meant that the OPP command center could rely on the furniture to withstand the demands of their high-pressure environment without compromising accessibility or functionality. By incorporating dual work surfaces that moved independently, we were able to accommodate operators of varying height percentiles. This adaptability allowed for personalized adjustments, ensuring that each operator could work in a position that was ergonomically suitable for them. This not only improved comfort but also minimized the risk of work-related injuries. Overall, the measurable outcomes for the OPP included increased operator comfort, enhanced productivity, and improved overall well-being. The accessibility and functionality of the control room furniture played a crucial role in achieving these outcomes, making a significant positive impact on the daily operations of the OPP command center. If you are currently renovating your control center, our team of specialists can provide assistance and support. The transformation of the OPP command center with our innovative control room furniture has been a resounding success. As we look to the future, we are excited to continue our partnership with the OPP and support their ongoing needs. Our experience with the OPP is a testament to the positive impact that ergonomic design and durable control room furniture can have on both operators and the organization as a whole. So, if you're ready to take your control room to the next level, we invite you to explore our range of innovative solutions and contact us to discuss your specific requirements. Together, we can create a control room that not only meets your needs but also exceeds your expectations. Let us help you transform your control room into a hub of efficiency, productivity, and comfort.

Installation No. 25668 "Derek and the rest of his crew have been a pleasure to work with through the entire process." - Bradley Wilson, Assistant 911 - Director, Monongalia County Emergency Management - MECCA 911 About the client, MECCA 911: Leading 911 Control Room Operations in Monongalia County   Our client, MECCA 911, stands at the forefront of public safety within Monongalia County, offering unrivaled services to its residents. As dedicated first responders, they play a pivotal role in managing emergencies and supervising the comprehensive range of public safety services delivered to the community, encompassing Police, Fire, and Emergency Medical Services (EMS). Beyond merely fielding emergency and non-emergency calls, MECCA 911 is charged with the critical task of dispatching resources across 6 Police Departments, 14 Fire Departments, and 3 EMS services throughout the county, ensuring prompt and efficient response to every call for help. About the project: Client Requirements for the New 911 Control Room Project   Four years ago, our client, MECCA 911, embarked on a significant endeavor to construct a new 911 center, driven by the need to accommodate their expanding operations. This project was not just about building a facility; it was about reimagining the workspace to enhance the efficiency, comfort, and capability of their critical response teams. Their requirements were comprehensive and detailed, reflecting a deep understanding of their operational needs and the challenges they faced in their previous setup. 1. Advanced Radio Consoles and Ergonomics:  A paramount requirement was the upgrade of radio consoles to improve both functionality and ergonomics. The new design needed to facilitate ease of use, accommodating the diverse preferences of their personnel, some of whom prefer to sit while others stand throughout their shifts. The ability to adjust the console's height easily was identified as a critical feature.  2. Design Assistance and Guidance : Given the team at MECCA 911 had no prior experience in designing a 911 center, they sought expert guidance throughout the entire process. They needed a partner who could not only understand their vision but also bring it to life with professional design and strategic planning.  3. Enhanced Working Environment:  The ease of use and comfort for the operators were highlighted as essential. The project aimed to create a user-friendly environment that would allow staff to perform their duties with maximum efficiency and minimum physical strain.  4. Improved Lighting and Accessibility : A significant challenge with the old setup was the lack of adequate lighting and accessibility around the consoles, especially for maintenance tasks involving wiring. The new design required integrated work lights and easy access to both the front and back of the consoles to facilitate maintenance and upgrades.  5. High-Quality CPU Enclosures:  Recognizing the critical nature of their technology infrastructure, MECCA 911 demanded the highest quality CPU enclosures. Durability, security, and ease of access for maintenance were key considerations to ensure uninterrupted and optimal performance. Our objective was to meet these needs head-on, crafting a 911 control room that would not only meet the current demands of MECCA 911 but also provide the flexibility to adapt to future challenges and advancements in public safety technology.   About the solution: Advanced 911 Control Console Features and Accessories   In response to MECCA 911's comprehensive requirements for their new 911 center, we developed a state-of-the-art control console equipped with a range of features and accessories designed to enhance operational efficiency, ergonomics, and maintenance capabilities. Our solution encompassed the following elements:  911 dispatch console by Sustema Inc for MECCA 911 Console Standard Features:   - Monitors and Worksurfaces:  Crafted from a durable particleboard, these surfaces are finished with high-pressure laminate (HPL) and edged with PVC for durability and aesthetic appeal. The worksurface further features a PVC Bullnose edging, combining functionality with safety. 911 dispatch console by Sustema Inc for MECCA 911 - Adjustability:  Integrated levelers provide up to 1 inch of height adjustment, ensuring the console can be perfectly aligned even on uneven floors.  - Integrated Storage: A box-file storage unit with two drawers is seamlessly integrated into the console design, offering organized and accessible storage options.  - Cable Management:  Four cable chains (two per surface) securely manage cables during movement, effectively separating power and data cables to prevent interference and ensure a tidy workspace.  - Ergonomic Lifting Columns:  Four lifting columns (two per surface) enable height adjustment controlled via a keypad, allowing operators to switch between sitting and standing positions effortlessly.  - Surface Frames and Cable Routing:  The design includes two surface frames specifically for routing cables efficiently to the cable chains, ensuring a clutter-free environment. 911 dispatch console by Sustema Inc for MECCA 911 with CPU enclosures - CPU Storage Enclosures: These enclosures are hinged, ventilated, and lockable, featuring front and back doors for easy access. They come equipped with sliding shelves on ball bearings for smooth operation, and each enclosure includes an integrated task light for enhanced visibility.  -  Accommodation for Multiple CPUs:  Our consoles are designed to house various CPU sizes, ensuring compatibility with a wide range of hardware requirements and providing additional space for future expansions. 911 dispatch console by Sustema Inc for MECCA 911 Accessories for Enhanced Functionality:   - Monitor Mounts:  Six 24" monitors are supported by articulated arms, allowing for flexible positioning and easy adjustment to suit individual operator preferences.  - Connectivity Solutions:  A Leviton QUICKPORT 12-PORT PATCH BLOCK is fixed within the console structure for streamlined connectivity, complemented by two grommets for seamless cable passage.  - Power Supply: Four power bars with six outlets each (15 Amp) are strategically placed—two fixed to the monitor's surface frame and two inside the CPU enclosures—to ensure easy access to power sources.  - Retractable Monument:  This feature includes two power outlets, one USB A+C, and one open data port, offering convenient access to power and data connections without compromising the console's sleek design. 911 dispatch console by Sustema Inc for MECCA 911 Our solution for MECCA 911's new 911 control room was meticulously crafted to meet their specific operational needs, focusing on flexibility, accessibility, and the highest standards of quality and efficiency. About the result: Enhanced Efficiency and Comfort in MECCA 911's Control Room   The implementation of our advanced control consoles in MECCA 911's new 911 center has brought about a significant transformation, offering numerous benefits to both the operators and the organization as a whole. The custom-designed features have not only optimized the control room's functionality but also significantly improved the working conditions for the dispatchers. Key benefits include: 911 dispatch console by Sustema Inc for MECCA 911 1. Improved Ergonomics and Flexibility:   - Height Adjustability:  Operators can easily adjust their working posture throughout the day, thanks to the height-adjustable features of the consoles. This adaptability reduces physical strain and increases comfort during long shifts.  - Dual Worksurfaces : The ability to independently adjust monitors and primary worksurfaces caters to different height percentiles, ensuring ergonomic alignment for every operator. 2. Enhanced Work Environment:   - Spacious Work Area:  The wide worksurface accommodates keyboards and mice comfortably, featuring grommets and a monument system for efficient peripheral management. Urethane edging minimizes wrist strain, while the surface's scratch and stain resistance maintains a clean, professional appearance.  - Robust Construction:  A heavy-duty steel substructure supports the console's components, preventing bending and ensuring longevity.  911 dispatch console by Sustema Inc for MECCA 911 3. Streamlined Cable Management:   - The steel substructure aids in neatly routing cables from the surface down to the CPU enclosures, with four power bars distributed strategically to provide power where it's needed most. 4. Maintenance Efficiency:   - Accessible Design : Front and rear doors offer easy access for IT maintenance, allowing for quick and efficient servicing. Integrated work lights in each enclosure simplify the task of distinguishing between cables.  - Secure and Convenient CPU Maintenance : Slide-out trays in the CPU enclosures facilitate effortless IT maintenance, while locked steel doors protect critical equipment from unauthorized access.  911 dispatch console by Sustema Inc for MECCA 911 5. Future-Proof and Scalable:   - The console design not only meets current needs but also allows room for additional equipment, ensuring MECCA 911 can adapt to future technological advancements.  6. Optimized Control Room Layout:   - Visibility and Accessibility : An open floor plan enables supervisors to easily oversee operations and approach operators for assistance, enhancing the management's effectiveness. - Encourages Collaboration:  The pod configuration provides each dispatcher with their own workspace while promoting teamwork and communication among operators. Through these comprehensive features and thoughtful design, MECCA 911's control room now exemplifies a state-of-the-art facility that prioritizes operator comfort, efficiency, and security. The benefits realized from this project underscore our commitment to delivering solutions that meet the unique needs of our clients, driving forward the capabilities of emergency response centers. Are you building a new 911 control center from scratch?   It wasn’t mentioned above but we have more than 25 years of experience in designing and manufacturing specialized furniture for mission critical environments. If you are in the process of building a 911 control room for the first time, we can help you.   Contact our team of specialists  and designers who will help you build a control center that meets your specific needs and requirements. Follow us on social media  where we share updates on our products and the design trends that are shaping how 911 supervisors are thinking about the future of their control rooms.