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About the client The Kingston Central Ambulance Communications Centre (CACC)  is a critical hub for emergency medical services in Ontario. Covering a vast jurisdiction of 20,200 square kilometers , the center serves a population of approximately 523,787 residents . As the primary dispatch point for ambulance services in the region, Kingston CACC plays a vital role in ensuring timely and efficient emergency response across urban and rural communities. About the project To accommodate growing operational needs, Kingston CACC initiated an expansion of their existing control room setup. Previously equipped with two Sustema consoles , the center required additional workstations and structural modifications to optimize workflow and meet updated health and safety standards. The project involved: Adding six new consoles : One dedicated to the supervisor role and five configured as dispatcher workstations . Integrating a new wall section  into the existing pod of four consoles to create a defined separation between work areas. Ensuring pandemic-era spacing requirements can be met if needed , with consoles strategically spread apart to maintain safe distancing without compromising communication efficiency. This expansion reinforces Kingston CACC’s commitment to providing a modern, ergonomic, and resilient workspace for its emergency response team.   About the solution To meet Kingston CACC’s operational and ergonomic requirements, Sustema provided Transit Dispatcher Consoles in a cockpit configuration , specifically designed for Public Safety Answering Points (PSAP)  and 24/7 mission-critical environments. These consoles deliver the flexibility, durability, and comfort essential for Ambulance Communication Officers (ACOs) managing high-pressure emergency calls. Each workstation was engineered to support both the operator and the complex technology required for effective dispatching. Key features include: Ergonomic Design : Adjustable surfaces powered by high-capacity actuators  and Linak modern controls with memory and display , allowing operators to customize their workspace for comfort and efficiency. Heavy-Duty Construction : Built with steel frames , high-pressure laminate surfaces , and urethane molding edging  for long-lasting durability. Personal Environment System : Integrated fans and heaters  to maintain operator comfort during extended shifts. Technology Integration : Each console accommodates up to six monitors , multiple keyboards and mice, restricted and backup radio systems , secure phone lines, and backup telephony. Cable & Power Management : Equipped with power bars , USB charging ports , and CPU enclosures with thermostatic fans  for optimal cooling and organization. Supervisor Console : A dedicated station with the same advanced features, tailored for oversight and coordination. This solution ensures Kingston CACC’s dispatch team operates in a safe, ergonomic, and technologically advanced environment , supporting their critical role in emergency response.   About the result The project resulted in a fully expanded dispatch control room designed for efficiency, comfort, and resilience. The new layout features: Eight dispatcher consoles  strategically arranged into two pods of four  and two additional consoles positioned in the corners  for optimal workflow and supervision. A modernized Operations area (“the floor”)  equipped with advanced technology running 24/7 , ensuring uninterrupted emergency response capabilities. Each Ambulance Communication Officer (ACO) now has the tools to monitor, manage, and direct critical operations from a single workstation , supported by ergonomic design and integrated technology. This enhanced environment empowers ACOs to perform their demanding roles, requiring exceptional multitasking, focus, and composure under pressure, with greater efficiency and comfort. Kingston CACC now operates in a state-of-the-art control room  that meets today’s operational challenges and anticipates future needs.   Ready to Upgrade Your Dispatch Center? Experience the difference a purpose-built control room can make. Our ergonomic dispatcher consoles , advanced cable management systems , and custom storage solutions are designed to create a safe, organized, and high-performance environment for your team. Whether you’re expanding your operations or building a new center, we’ll help you design a workspace that supports 24/7 mission-critical work and enhances operator comfort and productivity.   Let’s build your ideal control room together. 👉  Contact us today  to start your project and discover how Sustema can transform your dispatch operations.   Frequently Asked Questions (FAQ) 1. What is a PSAP console? A Public Safety Answering Point (PSAP) console  is a specialized workstation designed for emergency dispatch centers. It provides ergonomic features, integrated technology, and durability to support 24/7 mission-critical operations.   2. Why are ergonomic dispatcher consoles important? Dispatchers work long shifts in high-pressure environments. Ergonomic consoles  reduce fatigue, improve posture, and enhance operator comfort, which leads to better focus and faster response times during emergencies.   3. Can Sustema customize consoles for my control room? Yes! Sustema specializes in custom control room furniture solutions . We tailor console configurations, technology integration, and spacing to meet your operational requirements and health & safety standards.   4. What technology can be integrated into these consoles (in this case)? Our consoles support: Up to six monitors Multiple keyboards and mice Restricted and backup radio systems Secure phone systems and backup telephony Advanced cable and power management 5. How do these consoles support 24/7 operations? Sustema consoles are built with heavy-duty steel frames , high-capacity actuators , and personal environment systems  (fans and heaters) to withstand continuous use while keeping operators comfortable.   6. Do you provide solutions for pandemic-era spacing requirements? Absolutely. We design layouts that maintain safe distancing  without compromising communication efficiency, ensuring compliance with health and safety guidelines.   7. How can I start designing my dispatch center? Simply contact Sustema today . Our team will guide you through the process, from layout planning to console customization, ensuring your control room meets your unique needs.

As we wrap up 2025, we want to take a moment to say something simple and sincere: thank you . Your trust in Sustema means the world to us. We are truly grateful that you continue to choose our team year over year. Working with you allows us to create solutions we’re proud of, and we deeply appreciate the relationships we’ve built throughout the year. As we head into 2026, our commitment remains the same , designing spaces that work for you, made out of durable quality materials, and integrate seamlessly with your technology. From our team to yours, we wish you a holiday season filled with rest, joy, and good health. Here’s to a fantastic year ahead and the continued partnership we value so much! Holiday Closure Dates: Thursday, December 25 – Closed Friday, December 26 – Closed Thursday, January 1 – Closed Warm wishes, The Sustema Team

Control room consoles are essential components in many high-stakes operational environments. This guide explains what they are, their key features, and why they're crucial for various industries. Control Console Definition Control room consoles are specialized furniture designed for mission-critical command centers. It serves as a workstation where operators monitor and control vital operational activities. These consoles are engineered to meet four essential requirements that standard office furniture cannot : IT Equipment Support: Control consoles are built to accommodate and support a large quantity of IT equipment, including multiple monitors, CPUs, and specialized hardware. 24/7 Durability: Constructed with high-quality materials, these consoles are designed to withstand continuous use in round-the-clock operations without degradation. Cable Management: They feature integrated cable management systems, providing sufficient space and organization for the complex network of wires and cables required in control room environments. Ergonomic Design: Control consoles prioritize operator health by incorporating ergonomic principles, such as adjustable heights, optimal viewing angles, and comfortable seating arrangements. Unlike standard office desks, control room consoles are tailored for demanding 24/7 applications in the following industries: Emergency Services (911 call centers) Security and Surveillance Process Control in Manufacturing Energy and Utilities Management Transportation and Traffic Control Military and Defense Operations Air Traffic Control Broadcasting and Media Production Essential Features of Control Consoles Control consoles incorporate features that empower operators in mission critical environments. These improve functionality, comfort and durability in the control room. Below are the main features of modern control consoles: Ergonomic R e ach Zone : Reach zone refers to the work surface area in which the frequently used items can be reached easily. A console that is designed ergonomically will allow users to do so by simply extending the arm across the surface and avoiding them to have to stand up or stretch out. Top view of a control console with a corner configuration and a focal adjustment system. Electric Height Adjustability : Allows sitting or standing positions. For console operators who tend to work long hours in high-stress environments, being able to change from a sitting position to a standing position with the push of a button helps to create a more comfortable environment. Integrated Cable Management: Keeps wires organized and accessible. A modern control console integrates cable management into its design, meaning that the underlying structure is used for organization and makes it easy to carry out IT maintenance without causing disruption. CPU Enclosures for Control Room Consoles: Secures and protects essential computing hardware. In a mission critical environment where resiliency is key, a secured CPU enclosure adds a layer of protection so that only authorized personnel can access the IT equipment. Power and Data Outlets: Provides easy access to necessary connections. Consoles also feature built in power and data outlets in the form of monument systems so that the operator has network access or can power other devices. Multi-Mo n itor Support: Accommodates multiple screens for comprehensive monitoring. With a good understanding of how many monitors are needed in each control console, operators can integrate as many monitor arms are required, in the configuration that best suits their needs. Task Lights for Control Room Consoles: Reduces eye strain in low-light environments. Control consoles integrates task lights design for continuous use in mission critical environments that allow for precise adjustments in the intensity and direction of the light. Acoustic treatments : Minimizes distracting noise. Noise is a major concern in all control rooms and one way to address it is by implementing acoustic panels to help reduce distractions and dampen the sound throughout the room.   Why Control Room Consoles Matter Control consoles play a crucial role in maintaining operational efficiency and safety in high-pressure environments. They enable operators to: Respond quickly to emergencies Monitor complex systems effectively Maintain situational awareness Reduce fatigue during long shifts Enhance overall workplace productivity   FAQs About Control Room Consoles How do control consoles differ from regular office desks? A control console integrates cable management and smart technology into its structure. The use of electrical raceways to separate data and power prevents electro-magnetic interference. The implementation of cable chains, grommet holes and monuments with data and power outlets further solidifies the difference between a control console and a desk. Can control consoles be customized for specific industries? Yes, for example depending on the purpose of the console and the room it is in the placing and the amount of monitors  will be different, modern 911 dispatch consoles use a big 55 inch screen at the center of the monitor array, and another two 24 inch monitors placed at each side. But in an air traffic control center a single row of 4 monitors might be preferred. The amount of monitors needed will influence the final shape of the worksurfaces. What ergonomic benefits do control consoles offer? Integrating ergonomic features in the control room helps employees to avoid stress-related injuries, like carpal tunnel syndrome by implementing urethane edging, alleviate stress in the neck thanks to adjustable work-surfaces and versatile monitor arms, as well as promoting movement throughout the day thanks to the height adjustability of the consoles. How do control consoles improve operator focus and efficiency? Each tool has a predetermined place within reach in a control console. Since the furniture takes on the role of organizing the tools for the operator to use and store efficiently, they can benefit from an increased alertness, concentration and memory retention. About Sustema Inc. With over 30 years of experience designing modular and ergonomic control room consoles, we’ve manufactured thousands of ergonomic control room consoles for control centers across North America. We’ve learned to integrate ergonomic standards by considering human factors in every project including the control room layout. Contact us to start building your control room.

As a supervisor overseeing a dispatch center, you understand the crucial role your team plays in ensuring public safety. With the upcoming renovation of your PSAP center, you have a unique opportunity to upgrade the physical space but also bring your team together and boost long-term morale. Let's explore how this renovation can go beyond aesthetics and positively influence the mindset and performance of your team, making the dispatch center a place where they truly want to continue making a difference. Involving dispatchers in the re-design of their workspace When embarking on the renovation for a dispatch center, it's essential to consider the impact it can have on the individuals who spend countless hours working in this environment. When you are in the initial stages of renovating a control room, you must consult with stakeholders inside your organization. Seek their input on aspects like workstation configuration, lighting preferences, and ergonomics. By valuing their opinions and incorporating their ideas , you demonstrate that their well-being and comfort are a priority. Start by asking them 2 simple questions: What do they like about their consoles? What don't they like about their consoles? If you want to get more specific, you can ask for their feedback and fill out our Console Survey. This will help you figure out if there is anything in the control room working against them. To bring your team together and boost morale you can also ask for their insight when personalizing their dispatch consoles. Thanks to customization options and accessories, each dispatcher can feel a sense of ownership of their workspace. Moreover, involving your team in the design and layout decisions can foster a sense of camaraderie and collaboration. This collaborative approach not only enhances their job satisfaction but also boosts their overall engagement and productivity. Designing a Control Room for Collaboration In a dispatch center, seamless communication and collaboration are crucial. A proper layout for the control center and a clutter-free workspace will empower dispatchers by improving their daily experience and reducing operator burnout. When planning the renovation, consider how people move from one corner of the center to another. Ask yourself these questions: Does the layout and console design encourage verbal communication with co-workers? Can a supervisor see all operators in the control room? Can the supervisors walk to the dispatchers in the most realistically direct path? As an example, in an PSAP control room, 5-6 seconds of walk time matter. When a supervisor needs to assist a new call taker with an emergency on the line. Separating the console placement to allow walk around gives flexibility as well. It can save walking around two or 3 consoles just to get to one. Learn more about clearances for adequate foot traffic here . By creating clear sight-lines between team members, you facilitate visual communication. Whether it's a quick glance of reassurance during a high-pressure situation or a nod of acknowledgement for a job well done, these small moments of connection can make a significant impact on team morale. You can also improve communication by giving dispatchers more tools to work with. For example, equipping their dispatch consoles with a status light to indicate if they are occupied or not is an easy way to inform others of their activities. Likewise, you can add a special color to said status light to indicate that they require assistance. Our ConsoleAlert® system integrates this concept letting operators request assistance from their supervisors directly from their console. ConsoleAlert® enables dispatch centers and PSAPs to streamline communication between operators and supervisors 24/7. Health and Comfort as Key Factors in Morale Boosting The dispatch center is a dynamic environment that operates around the clock, demanding the utmost focus and attention from its staff. To ensure dispatchers remain focused, you can equip them with dispatch consoles that integrate the following ergonomic features: Double worksurfaces : they create a clutter free workspace that helps operators to mantain their focus. Urethane edging : helps reduce strain related injuries when working long hours. Cooling fans and heaters : to regulate the temperature at the workstation. Monitor adjustments : to adapt to different workflows. Height adjustability : to allow dispatchers to work sitting and standing. Task lights : help operators to read documentation and take notes. Recognizing the significance of health and comfort in such a high-stress setting is essential for creating a supportive and productive workspace. During the renovation process, consider ergonomic principles and prioritize the well-being of your dispatchers. Ergonomically designed workstations, adjustable chairs, and proper lighting can significantly contribute to their physical comfort and help reduce the risk of strain or injuries. A comfortable and supportive workspace allows dispatchers to maintain their focus and perform their duties effectively without unnecessary distractions or discomfort. Incorporating elements that promote mental well-being is equally important. Consider creating designated quiet areas or break rooms where dispatchers can take a moment to recharge and decompress during their shifts. Comfortable seating, calming colors, and access to natural light can all contribute to creating a soothing environment that promotes relaxation and reduces stress. Are you renovating your control room? By involving your team members in the process and allowing them to personalize their space, you empower them and foster a sense of ownership. Contact us to start building your new control room and empower your staff with ergonomic furniture adapts to your needs and requirements.

As with other cables, the length has a direct impact on the quality of the information being transmitted. The greater the distance, the higher the risk of transmitting a lower image and sound quality. In some cases, complete data loss. There are 2 lengths to keep in mind when working with DisplayPort cables: Standard : The recommended cable length to ensure optimal performance is 1.8 meters (6 feet). Extended :DisplayPort cables can run up to 5m supporting up to 4k resolutions at 60fps before experiencing signal degradation. If we think of this in a mission-critical setting, it quickly becomes apparent why cable lengths are an important consideration. Using anything beyond the recommended lengths increases the chances of the risks mentioned previously. However, it is still possible to use longer DisplayPorts without being affected by those risks. If for some reason you need to use a long DisplayPort, there exist some options to do so without affecting the quality of the signal. For instance, using high-quality cables shielded with foil and braid layers to protect it from EMI/RFI interference. Another option for applications requiring 100+ ft. DisplayPorts is using signal boosters such as the B121–000. This device will even support monitor resolutions of up to 2560x1600 (60Hz) and 1920x1200 (120Hz). Due to their reliability over long distances, DisplayPort cables are the preferred audiovisual connection used in control rooms. However these cables are also ideal for video presentations, point-of-sale displays, classrooms and other applications requiring high-resolution video and multi-channel audio. DisplayPort can be used with most recent computers /laptops, CPU monitors, projectors and HDTVs. Are you looking to improve your control room setup? We can help. Contact our team of specialists to discover how we can build a control room solution that meets your needs and requirements.

Transit C-300 Series of Dispatch Console , built by Sustema Who Is This Dispatch Buying Guide For? This guide is intended to help you familiarize yourself with the buying process of dispatch consoles for emergency communication centers and PSAPs. If this is your first time building or renovating a control room, these are the steps you will need to follow. What is a Dispatch Console? Dispatch consoles are the "desks" and workstations found in mission-critical work environments dedicated to public safety. These consoles are used inside emergency communication centers where telecommunicators perform their tasks of call-taking and dispatching. Keep in mind that control consoles are also used in monitoring operational activities for a variety of industries outside 911 telecommunications, including security, process control, energy, utilities, transportation, and military applications. Dispatch consoles also differ from standard office furniture due to their need to withstand 24/7 use and integrate customized IT equipment. They also differ in technology integrations such as electrically height-adjustable surfaces, cable management solutions, occupancy sensors, CPU enclosures , power and data outlets, ergonomic design, and 24/7 use certification (among other features). These control consoles are designed to provide users with ergonomic comfort while reducing environmental distractions to allow operators to focus on the task at hand. Since dispatch consoles are specialized furniture, when buying new ones it is important to consider many factors that will impact the design choices and other decisions to be made down the line. Review the guide to an ergonomic setup in a dispatch center here. The 911 Dispatch Console Buying Process 1) Needs Recognition The acquisition of dispatch consoles involves multiple stakeholders coordinating the project. You would normally start after realizing the existing furniture does not meet the current nor future needs of your control center. Likewise, if you are planning a budget for your PSAP, this is where you would normally start. Common reasons for upgrading or replacing dispatch consoles include: Moving out to a new location. Consoles are outdated in terms of ergonomics or functionality. Consoles do not meet your new IT requirements Poor cable management. Void or soon-to-be expired warranty on consoles Consolidation between different agencies. Low retention rate for skilled staff. 2) Initial Contact At this stage, you have identified the need for new dispatch consoles and have started researching potential console providers. Contacting console manufacturers is the first step to help you better assess the different options available in terms of product design, service, and pricing. 3) Needs Analysis Some of the topics discussed with dispatch console manufacturers in this stage include the project scope, console features, and budget. Most manufacturers have a comprehensive list of questions to help them better understand the scope of the project. Important questions might include the number of workstations required, room dimensions, and the number of monitors and users. At Sustema, we take the time to understand your needs so we can offer the best possible solution for your control center. We can have virtual meetings with your team members and guide you through a virtual showroom to showcase the different console models and features. 4) Dispatch Console Design Process Step 1: Floor Plan & Technical Features After we get a clear understanding of your needs, your Sustema representative will prepare and send the design criteria to our design department. Our team of industrial designers will recreate your floor layout and renderings of the new consoles based on your requirements. Once the preliminary designs are completed, you and your team can review the proposed layout and get back to us with any questions or drawing modification requests. Sustema is proud to be recognized for the degree of customization we offer our customers. Step 2: Design & Color Choice When the technical design stage is completed, Sustema offers a wide variety of colors and styles to choose from to match the interior design of your facility. Multiple options are available for the work surface finish, edge styles, CPU enclosures, accessory colors, and more. 5) Purchase Order (P.O.) Once the final drawings are signed and approved, Sustema will start the manufacturing process. The time-frame of this stage often varies as different departments in your organization may be required to approve the purchase order (P.O.). 6) Manufacturing Once the P.O. is received, it will take approximately 8-10 weeks to manufacture all items. Our dispatch consoles are then pre-assembled and tested at our facility for quality assurance. Throughout the process, the Sustema representative will stay in contact with your team to provide updates and answer any questions that you may have. 7) Installation At this stage, Sustema’s representative and project coordinators will help you plan the installation at your facility. Sustema will take care of all the logistics with other contractors to ensure a smooth and easy installation. Our team of certified installers has security clearances to some of the most secure facilities and can also take additional site-specific training to meet your safety protocols. 8) Warranty Sustema stays committed to providing the most advanced and ergonomic console solutions. With over 30 years of experience in the industry, we are now one of the leading dispatch console manufacturers in North America. Sustema offers a limited lifetime warranty on its control room and dispatch consoles. How Long Does it Take to Receive the New Consoles? While no two projects are the same and timelines may vary, having a specific date in mind to have the project completed can make it easier to "reverse engineer" the whole process and determine when consoles need to be ordered. On average, it takes approximately 8-10 weeks to receive the consoles at your facility from the date that the designs and purchase order (P.O.) are approved. Example: For example, if the center needs to be operational by January 1, 2027, the P.O. and final designs must be approved by the second week of October 2026 at the latest. What are the different types of dispatch consoles available? Types of Dispatch Consoles When it comes to dispatch centers, no two facilities are the same. Room dimensions, IT/power requirements, the number of users, the number of LCD monitors, and even the type of application will almost always differ. These elements will all have an impact on the final design and features of the console. For instance, one of the main differentiation factors when designing a dispatch console is the number of worksurfaces. Some consoles will have two surfaces to allow for a separate monitor and keyboard surface, whereas others will only have one where all the accessories and monitors will be mounted on. Next, we will go over the key differences between the two options of worksurfaces available on consoles. Primary zone and secondary zone in a worksurface for dispatch consoles. Single Surface Dispatch Consoles Single surface dispatch consoles are available in two formats: fixed work surface or height-adjustable work surface . The number of monitors, CPUs, and other IT equipment needed on the console will influence the type of surface that it will require. This is why it is important to understand how the console will be used by the operators. Other factors may include the amount of time spent by the operators at their workstations, the cable management system, and power requirements. Requirements for a fixed height work surface control console Consoles with a fixed worksurface require a sturdy leg system to support the IT equipment, CPU monitors, and work surface itself. Sustema uses a steel base structure for all of its consoles to ensure the stability of the workstation over time. The leg system is mounted to the console’s back wall which also serves as a cable management system. Inside the wall, you will find separate cable raceways through which the power/data cables, power bars, and telephone/radio lines will run. The CPU enclosures are attached directly to the lower base of the wall and are easily accessible underneath the console for troubleshooting. The wall system not only serves as a support but can also be used to integrate power/data outlets. The wall system can also be used to mount accessories such as phones, laptops, and file holders, and monitor arms - creating a clutter free workspace . Dual Surface 911 Dispatch Consoles Dual surface dispatch consoles offer the greatest flexibility in terms of ergonomics, functionality, and technology. The electrically height-adjustable surfaces can be raised or lowered independently from each other, enabling users to set their preferred height for monitors and for their mouse and keyboard. In other words, the primary surface serves as the workspace for users, and the secondary surface serves as a support for the monitors. Since users can set their preferred height on each surface, dual surface consoles offer a more comfortable work experience in both the sitting and standing position. Dual surface consoles like the Transit C-300 series also integrate a cable management system inside the CPU enclosures and underneath the console surfaces. The CPU enclosures are secured, ventilated, and can host all the IT equipment required for 24/7 work environments (such as KVMs, 19" rackmounts, and multiple power bars). Types of Floor Layouts Dispatch Center Floor Layout & Configurations A key element to consider when designing furniture for dispatch centers is the way in which the layout can maximize the efficiency and workflow of operators. The console shape, design, and dimensions can all have an influence on the floor layout configuration. Other elements to consider include the number of users on each workstation, the foot traffic during work hours, the required power and data sources, and even the way in which people need to collaborate with each other in the workplace. Custom Floor Layout Configurations Tangible factors like electrical and ventilation have to be considered when planning your dispatch center layout. Equally important are intangible elements such as acoustics, lighting, interior design, and the overall atmosphere of the room. Learn more about setting up an ergonomic dispatch console here. Always keep in mind the main purpose of the emergence dispatch center: Is there anything working against team collaboration in the dispatch call center? For example, the position of the furniture and the design of the alleys. Can a supervisor see all operators in the PSAP? Can they walk to them in a realistic and direct path? How Much Do Dispatch Consoles & Workstations Cost? Built exclusively for mission-critical work environments operated 24/7, 365 days a year, dispatch consoles require high-quality materials that can withstand intensive usage. Typically, depending on the level of customization, built quality, and service, dispatch consoles in the United States and North America can cost anywhere between $5,000 and $20,000. Consoles also need to be designed to integrate different types of equipment such as computers, cables, and multiple monitors without affecting the workspace of the operators. For instance, height-adjustable consoles minimize stress on the body that comes from working 10+ hour shifts in a sitting position. Standard office furniture, on the other hand, is meant to be used for 7-8 hours a day by one user and handle minimal IT equipment. When considering upgrading your dispatch furniture, it is important to have a long-term mindset. You will be investing in equipment that will last 10–15 years before your next furniture upgrade . It is also important to keep in mind the needs of the end-users, the IT staff who will be in charge of working with the furniture, and oftentimes others, such as architects if it is a new building project. 911 Dispatch Console Price Ranges < $4,999: Standard Console At this level, manufacturers mostly provide one-size-fits-all solutions with limited customization. Dispatch consoles are equipped with fixed or standard height-adjustable surfaces, equipment storage, cable management, and ergonomic monitor arms. However, some suppliers can work within client budgets to provide competitive prices while also offering higher customization. $5,000 — $14,999: Premium Console In this price range, console manufacturers are highly specialized and can provide custom technical furniture to fit their customers’ needs. These services go beyond simply manufacturing dispatch consoles and provide a turnkey solution: integrating specific features, taking care of logistics, and installing the consoles at the facility. Dispatch consoles can be equipped with height-adjustable surfaces, computer and personal storage, and integrated cable management. Consoles also include modular capabilities to allow expansion of the IT systems over time. Personal Environmental System: Provides operators with the ability to control air, heat, height, and lights at the touch of a button on a user-friendly screen display. Alerting & Notification System: For larger centers where communication among crew members and managers is more difficult, the Alerting System enables operators to request assistance from managers directly on their console. Programmable LED Status Light: Visual light displaying the call status of dispatchers. Power outlets & USB ports Limited Lifetime Warranty $15,000 — $19,999+: Deluxe Console Dispatch consoles in the upper tier include all of the features mentioned previously under the previous tiers but also offer the highest degree of customization This may require manufacturers to develop new products for clients, such as new software applications, to be integrated within the furniture. Smart technologies are driving this segment and changing the way in which PSAPs operate. Smart Technologies & IoT Antimicrobial worksurfaces Acrylic cable management covers Personal Environmental System Upgrades LED Systems Custom Features Ready to plan your next dispatch console upgrade? Fill out our quick form to get personalized recommendations and a free consultation from our experts. Or tell us about your console right now and you can start the process of designing your new dispatch center.

Initialize height adjustable worksurface. In this short article, we will describe some common troubleshooting guidelines to follow when lifting columns that need to be reset. We will start by describing the different common terms and components of the height-adjustable columns. Diagram for height adjustable worksurface. Desk leg (DL): The lifting columns, typically with powder-coated steel profiles, are responsible for lifting the working load of the application. Control box (CBD6S): Both the computer and power supply of the system. Desk panel (DP): The user interface. Depending on the model, it is used to activate the application, set memory positions, display the height, display error codes, connect to mobile apps, and give reminders to the user. Motor cable: Transmits low voltage power (18-39 VDC) from the control box to the desk legs, and also transmits PIEZO signals when available from the desk leg. Mains cable: Transmits high voltage power (120 VAC in the US and Canada) to the control box. Standard Troubleshooting Procedures The desk will move down but not up . When a control box requires initialization, this is how the system is programmed to behave. P1) Initialize the control box Step 1 . Hold Down button on desk panel to ensure the desk is retracted to its lower limit (whether it’s the fully retracted hard stop or a configured lower limit). Step 2 . Briefly release Down Step 3 . Press and hold Down for 5 seconds, wait until all desk movement has stopped, then release If initialization is successful, you should see a slight up/down “handshake” movement of the desk legs If you have a desk panel with a display, you should also see E01 during this part of the procedure. P2) Check all cable connections Step 1 . Mains cable, connected to both the control box and power outlet. Step 2 . All motor cables, connected to both the control box and desk leg. a. Assuming a standard control box configuration, these must be connected in channels 1 and 2, or channels 1, 2, and 3 for a 3-leg table. They can’t be connected in channels 1 and 3 or 2 and 3 unless there is a configuration on the control box specifying this arrangement. Step 3 . Desk panel cable, connected to the control box in either port A1 or A2 (doesn’t matter which) P3) Check for any obstructions Step 1 . Check under, above, and on the sides of the desk for any obstructions that could prevent movement in either direction. P4) Check for faulty component(s) with error codes Troubleshooting Components with Error Codes The following error code should read "E##" on the keypad display. Some error codes are channel-specific which can help pinpoint the problem. Download the complete error code guide: ​Error Code ​Name Problem Cause Solution ​E01 Position Lost ​The desk has an unknown position and needs to be initialized ​Position error New Desk Leg added ​Initialize the system ( P1 ) ​E02 ​General Overload Up ​Overload in upward direction has occurred ​Obstruction Bad leg or motor cable ​Check all cable connections, ( P2 ) initialize the system ( P1 ) ​E03 ​General Overload Down Overload in downward direction has occurred Obstruction Bad leg or motor cable ​Check all cable connections, ( P2 ) initialize the system ( P1 ) ​E08 ​Watchdog ​Indicate that software failed to kick watchdog ​Program Fault ​Unplug mains cable for 15 sec Initialize the system ( P1 ) Replace Control Box ​E09 ​LIN Collision ​Collisions detected on the LIN bus ​ Key pressed on two or more connected handset simultaneously Multiple LINBUS devices activated ​Check if another desk panel is connected and being activated Unplug all but one desk panel and test system ​E10 ​Power Fail ​Power fail happened, or power regulator adjusted below 10% ​Mains cable pulled during driving Internal fault Only 1 battery for a 3- or 4-channel system ​Check mains cable is not caught, and is allowed to freely travel Use strain-relief loop built into control box Use a 2nd battery; charge batteries Contact us to upgrade your control room furniture. Contact us to upgrade your command center with height adjustable furniture that keeps your team comfortable and empowers your operations.

Many businesses, both small and large, where trading and portfolio management take place currently invest in trading rooms. These trading rooms are made up of "desks" otherwise known as trading desks, or trading control consoles. The characteristics of these specialized work environments depend heavily on the particularities of the business and the software used. How to set up a modern trading room?  These trading rooms are electronic sources of financial and investment data, meaning that the trading desks used today are specifically adapted to IT intensive requirements (as are all other types of control consoles used in mission critical environments). The distribution and layout of trading desks will be determined by two types of factors. Tangible and intangible. In other words, tangible factors refer to things like electrical sources, ventilation and data requirements. On the other hand, intangible factors englobe elements like noise management, lighting and colors in the room, the grouping of people, and abstract considerations like overall feel and atmosphere of the room - something that can be easily (and often) overlooked when designing a trading room layout design.  To maximize the floor layout in the trading room, answer these questions: How does the trading desk help the overall workflow of the user? If something happens, is there anything in the room or on the desk itself working against the user in their immediate personal space? Additionally, verify if there is anything working against team collaboration and assistance inside the trading floor. Does the layout of the trading desks enhance or undermine team collaboration? Is it easy to walk from one workstation to another?  Finally, is the trading room contributing or reducing stress? Paying attention to lighting, background noise, monitor placement, trading desk angles and the capacity for the console to adapt to the user's needs can all make or break a trading room. Needs of a trading desk  Given the collaborative nature of a trading floor and its fast pace, the requirements of any trading desk will be different. These consoles are designed for a high-density of IT equipment, as well as intensive use throughout the day while also providing a comfortable workspace that adapts to the user’s needs.  To properly set up an ergonomic trading desk focus on addressing the most common needs of any mission critical environment. The primary work surface, where the operator carries out their daily duties, and the underlying substructure which supports the weight of the equipment, play a key role in storing and managing all the cables as well as IT equipment. The work surface of a trading desk:   All trading desks must meet the specific requirements of the managers responsible for the brokerage rooms to fit into a highly computerized environment, but they must also be durable and packed with functionality. The primary work surface in all Sustema's trading desks is made from high-pressure laminate, instead of cheaper wood composites like most office furniture, to ensure reliability. To decide the size of the work surface first determine how many monitors and monitor rows will be used, including how to mount them on the trading desk.  For consoles inside a trading room, the primary work surfaces require a strong load capacity, usually around 150 kilograms or more, this is to ensure a good shock resistance. Worksurfaces usually range from 36 inches to 84 inches in width to accommodate all the equipment and peripherals used. When thinking about monitors and their required monitor arms, consider the width, height, and weight of the screens. This will help us ensure that the support arm will safely support your monitors. Read this  guide   on how to choose a monitor arm for a more comprehensive view or watch this video to learn how to choose the right monitor arms for a trading room. It is possible to equip the trading desk with adaptable monitor arms that stay in place either with clamps or that are mounted directly on the work surface with a slat wall. Monitor arms must be flexible and allow for precise changes that adapt to the user's sight-line to create an adequate buffer-space between the operator and the screens they are interacting with.  Speaking of peripherals, to allow full-time access to power and data, an outlet combining electrical supply and network (USB) plugs is usually installed in the center of each station. These monument systems are retractable and blend out of sight when they are not in use, and they are paired with a power bar secured underneath the work surface. Depending on the needs of the organization, some trading rooms incorporate a metallic slat wall to organize accessories, monitors and other items in order to keep them out of the way and create a clutter free workspace. Another essential accessory is the task light, this differs from a normal office light in the sense that it should be designed for heavy duty use - meaning that the materials and build quality are meant to last long periods of uninterrupted work. Also, they allow for minute and precise adjustments in the intensity of light that is used at any given moment, as well as offer many different color temperatures. For items and tools that are not used that often, like documents or personal effects, a good trading desk requires the installation of storage accessories for office supplies. Sustema consoles feature storage units underneath the primary work surface with sliding trays and lockable doors. Sustema also offers a comprehensive range of storage solutions that are fully integrated with our trading desks, either standalone pieces or built into the steel substructure of the consoles. Underneath a trading desk:   The primary work surface of any trading desk rests on a steel substructure, which is part of what makes it different from ordinary office furniture. The frame, also known as substructure, is made from high grade steel (12-gauge steel to be precise) to prevent the work surface from bending over time. A reliable trading desk can be trusted to support all the critical tasks a trader has to perform on a daily basis. For example, to create an ergonomic setup at a trading desk, incorporating a height adjustable desk can help to prevent stress and reduce fatigue from working long hours. When the user wishes to switch from a sitting position and continue their work while standing for the next hour or so, the trading desk should adapt to the user's needs efficiently. Sustema offers height adjustable trading desks with heavy duty lifting columns, each with a 250-pound capacity to ensure continuous operations throughout the years. Another crucial aspect of a high-density IT environment like a trading room, is the cable management side of things. As previously mentioned, trading desks incorporate monument systems directly on the work surface, providing data and power connections. For this approach to work, Sustema consoles are designed with electrical pathways and incorporate cable routing into their substructure so that all cables stay secured throughout the workday but are also easily accessible in case of troubleshooting. In the case of a height adjustable trading desk, cable chains are used to protect the cables while the console is in motion. Depending on the organization, traders can use the monument system to access data and power directly on the work surface with a portable computer, or they can use a desktop solution. When working with desktop computers, the trading desks should be able to handle all the equipment required for day trading and leave room for further future expansion.  Sustema consoles integrate steel CPU enclosures to house multiple computers and are equipped with a sliding tray and a lockable door which can be accessed on the front or the back of the console. To create an ergonomic trading desk setup, every action, like adjusting the height of the work surface or performing maintenance like cable management or updating IT equipment, should never interrupt the operator's workflow and contribute towards stress.  If you are renovating your trading room or need assistance in building a professional trading desk setup, chat with a member of our team of design specialists to help you get started. Or you can fill out this contact form   and we will contact you shortly.

In-house manufacturing has a long and illustrious history, with proponents touting its many benefits over the years. If you're not already aware, we manufacture all of our custom-built consoles in-house. The term in-house, you might be wondering, refers to the practice of manufacturing our consoles in-house rather than outsourcing production to an external supplier. While there are certainly some disadvantages to in-house production, the advantages often outweigh them. Let’s take a closer look at some of the main benefits of in-house manufacturing. Benefits Of In-House Manufacturing As we alluded to above, there are several advantages associated with in-house manufacturing. These benefits include: 1. Quality Control When you outsource production to a third-party supplier, you lose some control over the quality of the final product. This is because you're relying on someone else to follow your specifications and guidelines, which can be difficult to enforce from a distance. With in-house manufacturing, on the other hand, we can maintain a closer level of control over the entire production process. This allows us to ensure that all of our consoles meet your high standards for quality and performance. 2. Cost Savings One of the main benefits of in-house manufacturing is that it can help you save money in the long run. When you outsource production, you have to pay for the cost of materials, labor, and shipping. These costs can add up quickly, especially if you're sourcing from suppliers overseas. In-house manufacturing eliminates the need for us to have to pay for these extra costs. And, because we're in control of the production process, we can also make changes that result in further cost savings. 3. Faster Turnaround Times Control rooms and command centers are often required to make last-minute changes, which can be difficult when you're relying on an external supplier. With in-house manufacturing, you have the flexibility to make last-minute changes without incurring additional costs or delays. This can help you avoid disruptions and keep your operation running smoothly. 4. Improved Customer Service When you outsource production, there can be a lot of communication breakdowns between you and your supplier. This can lead to misunderstandings and errors that can impact the quality of your products. In-house manufacturing allows us to avoid these communication breakdowns by working directly with our team. This can help improve customer service and ensure that our consoles constantly meet our customers' needs. 5. Greater Flexibility In-house manufacturing also gives us the flexibility to make changes to our consoles without having to go through a third-party supplier. This can be beneficial if we need to make last-minute changes or adjustments based on customer requests. We can also use in-house manufacturing to create customized products that are not available from external suppliers and other third parties. This benefit gives us a tremendous freedom to go the extra mile for our customers. 6. Enhanced Security In-house manufacturing also allows us to keep our production process and facilities more secure. When you outsource production, you have to share your plans and specifications with an external supplier. This can put our consoles at risk of being compromised from a quality perspective. With in-house manufacturing, we can keep our production process and facilities more secure, which can help protect our intellectual property as well as our commitment to excellence. 7. Increased Efficiency Last but not least, in-house manufacturing can also help us increase the efficiency of our production process. When you outsource production, you have to coordinate with external suppliers, which can lead to delays and disruptions. In-house manufacturing allows us to manage our production process more effectively and make changes as needed. This can help us increase efficiency as well as leave a lesser carbon footprint on the planet. Are you looking for control room furniture? These are just a few of the many benefits that Sustema enjoys from manufacturing our consoles in-house. Contact us today to see all the different in-house consoles we can build for your control room today!

Specialized furniture used in command centers like PSAP. The Role and Function of a Command Center A command center is a centralized space used to monitor, control and manage operations. They are usually located inside a secure building or room, and they are operated by private organizations and governments. Due to the sensitive nature of certain applications, command centers are designed to be highly secure and to ensure the performance of mission-critical operations. Also referred as “CC”, command centers are used in multiple applications including air traffic control, network operations, security and process control. The command center is “ the agency's dispatch center, surveillance monitoring center, coordination office and alarm monitoring center all in one. ” Each industry requires unique tools to effectively manage its operations and one of these tools is specialized furniture. In this article, we will review the different types of command centers based on different applications and use cases. Command center furniture built for the Canadian Space Agency Mission Control Center Network Operation Centers (NOC) A NOC is also known as a Network Management Center. Network operation centers NOCs serve to monitor and troubleshoot specific network or software related issues. “ It is the first line of defence against network disruptions and failures .” NOCs responsabilities include the following: Software distribution Router updates Domain management Software DDoS attacks troubleshooting Power outage and network failure repair Daily tasks are performed by IT technicians over computer, telecommunications or satellite networks. IT service providers or managed services providers (MSP) use NOCs to ensure 24/7 service for their clients. MSP NOCs can be maintained in-house, outsourced to a third-party, or use a mix of both solutions. If an issue were to occur, IT technicians are trained to quickly identify the origin of the failure and reduce down times. This is why control consoles inside a NOC are designed with ease of access in mind. This means access panels both on the front or the back on the furniture, sliding trays inside the CPU enclosures, cable chains to protect the wires while the furniture is in motion, electrical raceways to separate data and power cables, and many more options. CPU enclosure located beneath the worksurface of the console. Talking about setup options, IT technicians work with multiple monitors, requiring them to use specialized furniture that supports the weight of the equipment. Also, control consoles in a NOC are required to have 24/7 capabilities to ensure that all software, hardware, and networks are working. Other common equipment found in network operation centers includes: Video walls portray details of highly significant alarms on going incidents and general network performance KVMs Rack installations IP-PDU setup Server cabling ensuring the reliability of the network. Learn more about Sustema's command center consoles & technical furniture. Emergency Operation Centers (EOC) “An EOC is a central command and control system responsible for carrying out the principles of emergency preparedness and emergency management, or disaster management at a strategic level during an emergency, and ensuring the continuity of operation of a company, political subdivision, or other organization.” ( FEMA 2022 ) An EOC can be set up around a conference table. The primary tasks of staff in an emergency operations center include: Collecting, analyzing and sharing information Supporting resource needs and requests, including allocation and tracking Coordinating plans and determining current and future needs In some cases, providing coordination and policy direction. “It is important to note that jurisdictions establish EOCs to meet their unique requirements and needs, so no two EOCs have the exact same design.” (FEMA 2022). Control room furniture requirements include: Support for constant use throughout 24/7 operations Support for multiple monitor arrays Ergonomic features like height adjustable worksurfaces Rich cable management integration Precise adjustments in lighting Clutter-free workspace An emergency operation center can be a physical or a virtual location. As well as a temporary or permanent solution in a central facility. EOCs may be located near emergency communications center (ECC) also known as a public safety answering point or PSAP. More on that type of command center below. Public Safety Answering Points PSAP PSAP control consoles PSAPs are in charge of answering emergency calls and providing help to callers. 911 dispatchers (telecommunicators) redirect the calls to the relevant agencies like: Fire department Police department Medical and ambulance services PSAPs vary in terms of the population they serve and can be found both in large cities or smaller towns. They are staffed by a combination of supervisors, dispatchers and telecommunicators, all equipped with their own control console, designed to adapt to the needs of their particular agency. Some PSAPs have different types of consoles assigned to each role: Organizations such as the National Emergency Number Association ( NENA ) and the Association of Public-Safety Communications ( APCO ) are responsible for setting industry standards and advancing the implementation of new technologies in the industry. For instance, the Next Generation 9–1–1 ( NG911 ) is an initiative which will enable PSAPs to respond to text messages, images, and video. Learn more about Sustema's ergonomic dispatch consoles adapted to the needs of 911 dispatchers and call takers in PSAP environments. Security Operation Centers (SOC) Security Operation Centers (SOC): Focus Series C-200 Security operations centers commonly knows as the SOC is a specialized facility in charge of managing security issues within a building, facility or operation. SOCs are often equipped with data processing technology to monitor and control various functions including alarms, doors, and entry barriers. Similarly, information security operations centers also referred to as ISOCs are dedicated departments in charge of handling critical information systems and endpoints surveillance. Security operations centers can be found in airport customs, law enforcement and various other agencies requiring some degree of 24/7 surveillance capabilities. The SOC ensures that security protocols are being followed during critical events as they are the first to be notified of incidents. Airport security command center, Aerostar . For example in an airport, the SOC is responsible for handling issues pertaining to contraband, weapons, hazardous materials but also issues regarding flight delays, passenger injuries, and damaged equipment. SOC infrastructures are equipped to protect sensitive data and comply with industry or government regulations. For instance, specialized furniture & control consoles, firewalls, IPS/IDS, breach detection solutions, event management (SIEM) system, telemetry, packet capture, Syslog, and other methods so that data activity can be correlated and analyzed by SOC staff. Sustema's control room consoles are ergonomically designed to handle multiple monitor for surveillance applications and include all the power/cable management system required in IT intensive environments. Tactical Operation Centers (TOC) Tactical Operations Center: Focus Series C-200 The tactical operations center also known as TOC refers to a command post for law enforcement and military applications where a small groups of officers and military personnel guides members on the field providing them with tactical support during missions. TOCs are staffed by personnel responsible for analyzing and reporting incidents during critical situations. There are also more permanent tactical operations centers like NORAD , which conducts North American airspace defense operations 24/7/365. Since communication is crucial for the success of operations, TOCs are often designed to provide line-of-sight communication between team members and the operation officer or commander. Considering the degree of sensitive information that is managed in this type of command center, TOCs operate advanced computer systems to keep track of operational progress and maintain active communications with personnel on the field. Tactical operations centers will often be equipped with a video wall system and control room furniture to provide situational awareness for 24/7 operations. Note that smaller TOCs setups such as temporary tent outposts and vehicles/vans bring an array of supplementary security issues to consider. Learn more about Sustema's tactical operation center consoles and modular video wall solutions. Combined Operation Centers (COS) Combined operations centers are large common areas overseeing the operations of various sub-divisions. This type of command center is often used for air and space traffic control, broadcasting and process control applications. Combined Operations Center (COS): Focus Series C-200 For example, in the U.S., the Air & Space Operations Center (AOC) integrates multiple divisions into one strategic center to benefit from increased coordination among different actors and access to specialized information. The divisions managed under this COS include: The strategy division (SRD) The combat plans division (CPD) The combat operations division (COD) Intelligence, Surveillance Reconnaissance Division (ISRD) The Air Mobility Division (AMD) Whenever more than one military division is needed, for instance the naval or aviation divisions, these can be incorporate into the Joint Air and Space Operations Center (JAOC). In a case where the international operations (NATO) pertaining to the air and space sectors are needed, the AOC joins to become the Combined Air and Space Operations Center (CAOC). “Keeping these systems operating requires hundreds of people, working in satellite communications, imagery analysis, network design, computer programming, radio systems, systems administration and other fields.” US Air Forces Centra l. Learn more about Sustema's combined operation center consoles and modular video wall solutions. Need help planning your next command center project? Contact Us. Over the last 30 years, Sustema has successfully helped thousands of customers in North America to organize and manage their mission-critical environments, command centers, PSAPs, war rooms, IT labs, data centers, and collaborative environments. Are you looking for command center furniture? Let’s start working on your project and contact us .

PSAP: Transit C-300 Dispatch Consoles PSAP Definition: Public safety answering points (PSAP), also known as public safety access points are dedicated 24/7 call centers responsible for answering 9-1-1 emergency calls, dispatching the appropriate emergency services, and transferring calls to other specialized agencies. According to specific operational policies, PSAPs can dispatch units on the field such as police officers, firefighters, and ambulance/paramedic services. PSAPs vary in terms of the population they serve and can be found both in large cities or smaller towns. Types of PSAPs: Due to improvements in communications technology like NG911 , and the nature of the activities in 9-1-1 dispatch centers, PSAPs have evolved to different variations to ensure the level of service to the population. For instance, with the introduction of back-up PSAPs in case, the first location fails or by joining forces with other agencies to create a centralized location. In this article, we will go over the different types of PSAPs and their characteristics. Primary PSAP A PSAP to which 9-1-1 calls are routed directly from the 9-1-1 control office. Secondary PSAP: A PSAP to which 9-1-1 calls are transferred from a primary PSAP to complete the call taking process by dispatching police, medical, fire, or other first responders. Alternate PSAP: A pre-designated PSAP to temporarily receive 9-1-1 calls when the primary PSAP is unable to do so (e.g., because it is either traffic busy, or has activated night service), or due to a network failure that impacts connectivity to the PSAP. Consolidated PSAP: A facility where one or more public safety agencies choose to operate as a single 9-1-1 entity. Sharing resources creates cost savings, better and faster responses, and ultimately provides a more efficient service. Legacy PSAP A PSAP that cannot receive calls via i3-defined interfaces (IP-based calls) and still requires the use of CAMA or ISDN trunk technology. In other words, a legacy PSAP would only handle voice media and TTY. NG9-1-1 PSAP: This term is used to denote a PSAP capable of processing calls and accessing data services as defined in NENA's i3 specification, NENA-STA-010, and referred to therein as an "i3 PSAP". Are you looking for 911 dispatch consoles? Sustema helps PSAPs design and optimize their call centers by manufacturing highly customized dispatch consoles . Whether it is for a PSAP consolidation, a secondary PSAP, or for a new primary PSAP, our team consultants and in-house designers will help you create the perfect solution for your dispatch center. Let us know how we can help! Contact Us: Email: info@sustema.com Toll-Free: 1-800-455-8450 References: https://cdn.ymaws.com/www.nena.org/resource/resmgr/Standards/NENA_08-502.1_E9-1-1_Require.pdf https://psc.apcointl.org/2010/11/01/psap-consolidation/ https://cdn.ymaws.com/www.nena.org/resource/collection/2851C951-69FF-40F0-A6B8-36A714CB085D/08-003_Detailed_Functional_and_Interface_Specification_for_the_NENA_i3_Solution.pdf

Example of a back-to-back control room layout using Sustema consoles. When designing a control room layout, it's crucial to consider ergonomic guidelines to ensure operator comfort, safety, and efficiency. Proper desk clearances and workstation spacing are key factors in creating an optimal work environment. These clearances are just one aspect of designing an efficient control room layout - for more tips, check out our blog post on how to create an optimal control room floor plan . In this article, we'll dive into the specific ergonomic clearances needed for different control room setups, including the recommended space behind desks, between back-to-back workstations, and for various traffic flow scenarios. We'll also discuss the importance of understanding these clearance requirements and provide tips for auditing and analyzing your control room layout. By the end of this post, you'll have a clear understanding of the ideal desk spacing and clearances to create an ergonomic, productive control room environment Understanding the Clearance Requirements in a Command Center To create an ergonomic and efficient control room layout , it's essential to have a clear understanding of the necessary clearances and how they should be integrated into the design. This involves investigating, auditing, and analyzing the control room's specific needs. Here are 5 steps you can take to gather this information: On-site visits : If possible, visit the existing control room or a similar facility to observe the current layout and identify potential improvements. Procedure review : Examine existing procedures and documentation related to the control room's operations and ergonomic requirements. Stakeholder consultation : Liaise with key personnel, such as operators, supervisors, and management, to obtain valuable insights and requirements specific to the control room. Industry benchmarking : Consult with other control rooms in similar industries to learn from their experiences and best practices. Tradeshows and conferences are great places to attend for this reason. Expert advice : Engage with suppliers and consultants specializing in control room design to leverage their expertise and stay informed about the latest trends and recommendations. Recommended Room Layouts for Command Centers When designing a command center, certain room layouts are more conducive to efficient communication and collaboration among operators. The following space arrangements are recommended for operator groups of many sizes: These layouts maximize communication links between operators, promoting teamwork and quick decision-making. Additionally, it's wise to reserve extra space, up to 25% of the total area, for future expansions or modifications as the command center's needs evolve over time. By combining a thorough understanding of clearance requirements with an optimal room layout, you can create a command center that enhances operator performance, safety, and comfort. Traffic Guidelines for Optimal Ergonomic Clearances To determine the appropriate space allocation for passageways in the command center, it is essential to consider the volume and frequency of foot traffic. This information will guide the efficient configuration of console layouts . Traffic inside the control room can be divided into these 4 categories: Zero Traffic : No passageway is required behind or between workstations, as no staff member needs access Low Traffic : A narrow passageway is sufficient when only two to three staff members require infrequent access to their personal workstations, and no other staff needs to use the passageway. Moderate Traffic : A wider passageway is necessary when staff require regular access to workstations, meeting rooms, file units, printers, or other shared furniture and equipment located beyond the immediate workstation area. High Traffic : The widest passageways are required when all staff members need frequent access to various parts of the work environment, passing through the area in question. Apply these categories to each workstation type to meet the minimum clearance requirement in each control room scenario as explained further below. Definition of Workstation Spaces Understanding the various spaces within a workstation is crucial for optimal office or control room design. Having a clear understanding of these spaces will help you better plan the layout of your workstations. Here are the key areas to consider: Static Chair Space:  The area occupied by the chair and worker while actively engaged in computer-based tasks. This space ensures the worker can comfortably perform their primary duties without interference. Dynamic Chair Space : This zone allows for typical daily seated movements, including turning, swiveling, and adjusting the backrest angle. It accommodates the natural range of motion required for comfortable, ergonomic work. Rollback Chair Space : The clearance needed for a worker to easily exit their chair without colliding with rear structures or furniture. This space is essential for smooth transitions and workplace safety. Dynamic Passage : The width required for a single person to comfortably walk between two vertical obstructions. This ensures easy movement within the workspace without disrupting seated workers. High Traffic Passage : A wider corridor designed to accommodate moderate foot traffic behind seated workers or serve as a subsidiary aisle. This space is crucial for maintaining workflow in busier office environments. By carefully considering these spatial definitions, designers can create ergonomic, efficient, and comfortable workspaces that enhance productivity and employee satisfaction Workstation Against Vertical Barrier When a workstation is positioned against a vertical barrier (e.g., a wall) with zero traffic behind it, the minimum clearance between the work surface and the rear barrier should be 42 inches (107 cm). This allows for adequate space for the worker to move and adjust their chair without obstruction. Conditions The workstation is isolated, meaning no other workstations or frequently accessed areas are located behind it. There are no reasons for other personnel to pass behind the worker, as no shared equipment or amenities are located in that area. A vertical barrier, such as a wall, is present directly behind the work surface, limiting the available space. The front edge of the desk or the keyboard platform in its operational position is considered to be the work surface edge. The graphic below illustrates this workstation configuration: As shown in the graphic, the 42-inch (107 cm) clearance allows the worker to move freely and adjust their chair without obstruction, even when the workstation is placed against a vertical barrier. This configuration is suitable for situations where no foot traffic is expected behind the workstation, and the worker does not require access to shared resources or equipment located behind their workstation. One or Two Entry Points with Low Traffic When low traffic behind a workstation is required occasionally, such as when two to three personnel need passage to an adjacent workstation, the clearance between the work surface and the rear barrier should be 54 inches (137 cm). Conditions The workstation is adjacent to other workstations, and two to three personnel require occasional passage behind the seated worker. Access to the workstation may be one-sided or two-sided. In the case of two-sided access, an alternative corridor must be provided to prevent other personnel from using this passage (e.g., a one-sided access example would be an enclosed cubicle, while a two-sided access example might be a bank of three desks with access from either side). Only personnel working at adjacent stations require passage; the area does not support any other traffic. The occurrence of passage is low, and the number of personnel needing access is limited. A vertical barrier is present behind the work surface. The front edge of the desk or the keyboard platform in its operational position is considered to be the work surface edge. The graphic below illustrates this workstation configuration: In this configuration, the 54-inch (137 cm) clearance provides sufficient space for the occasional passage of two to three personnel behind the seated worker. The limited traffic and restricted access to adjacent workstation personnel ensure that the passageway remains unobstructed and does not disrupt the worker's activities. One or Two Entry Points with Moderate Traffic When moderate traffic behind a workstation is required occasionally, such as when several personnel need passage to a workstation, room, office, office equipment, etc., the clearance between the work surface and the rear barrier should be 65 inches (165 cm). Conditions The workstation has adjacent workstations, rooms, printers, file units, or other furniture/equipment that personnel require regular access to by passing behind the worker. Staff requiring passage do not necessarily have workstations adjacent to the area where the passage is required. The occurrence of passage is moderate, and the number of personnel needing access is moderate. A vertical barrier is present behind the work surface. The front edge of the desk or the keyboard platform in its operational position is considered to be the work surface edge. The graphic below illustrates this workstation configuration: In this configuration, the 65-inch (165 cm) clearance provides adequate space for the regular passage of several personnel behind the seated worker, enabling access to adjacent workstations, rooms, office equipment, and other shared resources without causing significant disruption to the worker's activities. Subsidiary Aisle (Corridor) Behind Workstation Required for Regular Usage (High Traffic) When a subsidiary aisle or corridor behind a workstation is required for regular usage, indicating high traffic, the clearance between the work surface and the rear barrier should be between 71 inches (180 cm) and 77 inches (196 cm). The ideal measurement for this configuration is 77 inches (196 cm), as it provides the best option to reduce the potential for obstructions. However, 71 inches (180 cm) is considered the minimum acceptable clearance, taking into account the observation that office chairs are frequently left more than 42 inches (107 cm) away from the desk. Conditions The workstation backs onto a corridor used by any personnel as a regular passage to access various parts of the work environment. The corridor meets the definition of a subsidiary aisle for this dimension. If it is a primary aisle, the passage width must be at least 43.4 inches (110 cm), rather than 35 inches (89 cm). A vertical barrier is present behind the work surface. The front edge of the desk or the keyboard platform in its operational position is considered to be the work surface edge. The graphic below illustrates this workstation configuration: In this configuration, the 71-inch (180 cm) to 77-inch (196 cm) clearance, combined with the subsidiary aisle, ensures sufficient space for the regular passage of personnel behind the seated worker, minimizing the risk of obstructions and disruptions to the worker's activities. Workstation Against Another Workstation One entry point with zero traffic required beyond workstations : the clearance behind the work surface is 78”. The graphic below illustrates this workstation configuration: Conditions Workstations are designed to be self-contained units. No additional space is needed for other personnel to pass behind workers. Computer Always position computers on the left side of the desk. This arrangement allows for right-handed telephone and writing areas, preventing chair conflicts. Each chair has a 42" rollback area, with a 6" overlap in the center. This shared buffer zone minimizes potential obstructions. The front edge of the desk or the extended keyboard platform marks the work surface boundary. Limited-Traffic Workstation Layout: 84" Clearance One or two entry points with low traffic beyond workstation is required occasionally (two to three personnel require passage to an adjacent workstation): the clearance between work surfaces is 84”. The graphic below illustrates this workstation configuration: Conditions Workstations have adjacent desks where two to three personnel require occasional passage beyond the seated workers. Access may be open on one side or two sides, although if two-sided additional corridor access must be provided to avoid use of this passage by other personnel. Only personnel working at adjacent stations require passage, no other traffic is supported. Low occurrence and low number of personnel. Computer set-up should always be left justified so that the telephone and writing surface will be to the right and more importantly, so that chairs are not against each other. The 30” static chair space and 24” dynamic passage are used based on the low frequency of the passage. The work surface edge is considered to be the front edge of the desk or a keyboard platform in its operational position. Moderate-Traffic Workstation Layout: 95" Clearance One or two entry points with moderate traffic beyond workstation is required occasionally (several personnel require passage to a workstation, room, office, office equipment, etc.): the clearance between work surfaces is 95”. The graphic below illustrates this workstation configuration: Conditions Workstations has adjacent workstations, rooms, printers, file units or other furniture/equipment that personnel require passage behind the work to access on a regular basis. Personnel requiring passage do not necessarily have workstation adjacent to the passage area. Moderate occurrence and moderate number of personnel. Computer set-up should always be left justified so that the telephone and writing surface will be to the right and more importantly, so that chairs are not against each other. The 35” High Traffic passage is used based on the moderate frequency of the passage. The work surface edge is considered to be the front edge of the desk or a keyboard platform in its operational position. High-Traffic Subsidiary Aisle Layout: 107" Clearance Subsidiary aisle (corridor) between workstations required for regular usage (High Traffic) where the clearance between work surfaces is 107”. The graphic below illustrates this workstation configuration: Conditions Workstation backs on to a corridor used by personnel as regular passage to access various parts of the work environment. The corridor meets the definition for a subsidiary passage for this dimension. If it is primary aisle, the passage width must be 43.4” not 35”. Computer set-up should always be left justified so that the telephone and writing surface will be to the right and more importantly, so that chairs are not against each other. The work surface edge is considered to be the front edge of the desk or a keyboard platform in its operational position. Need help planning the layout of your next control room project? Whether you're planning a new control room, upgrading an existing space, or simply looking to improve your current layout, implementing these ergonomic principles can significantly impact your team's performance and well-being. Contact us now to get started on your journey to a more effective, comfortable, and productive control room environment. Sources City of Toronto (2016). No Tittle. Security Control Center Space Requirements (2006). https://www.rcmp-grc.gc.ca/physec-secmat/pubs/g1-013-eng.htm