Search Results

The design of Command Centers has become increasingly difficult due to advancements in technology, the emergence of new organizational obstacles, and the alteration of security threats. Technology is rapidly changing the way we work, and it's essential that our command center furniture keeps pace. Mission-critical environments rely more and more on technology to do their jobs, it's important to ensure that our specialized furniture is designed to support it. Here are a few ways in which technology is affecting command centers' design and how to ensure your specialized furniture is equipped to handle it. Integration of advanced communication and surveillance systems: With the growth of technology, Command Centers are incorporating more advanced communication and surveillance systems, such as IP-based video management systems, unified communications, and real-time collaboration tools, to ensure seamless coordination and effective decision-making. Focus on ergonomics for mission-critical environments: With an increasing number of staff members spending long hours at their desks, the design of Command Centers is placing greater emphasis on ergonomics to ensure the comfort and health of employees. Control consoles with height-adjustable surfaces will improve operator comfort and increase overall productivity as it encourages movement by shifting positions. This becomes extremely important when you consider that control room operators often work up to 12 hours shifts. Emphasis on security and disaster recovery: As cyber-attacks and natural disasters become more common, Command Centers are being designed to include enhanced security measures and disaster recovery plans to ensure the continuity of operations during emergencies. For example, a CPU enclosure is a popular solution for keeping computers secure at the workstation and helps prevent accidents. Use of data visualization and analytics: Technology is enabling the use of data visualization and analytics to make informed decisions, and this is reflected in the design of Command Centers where these tools are integrated into the work environment. Depending on the nature of the command center, each operator will require an assortment of monitor arms. Smart building technology: The integration of smart building technology such as building automation systems, energy management systems, and lighting control systems is becoming increasingly common in Command Center design to improve energy efficiency and reduce costs. But the integration of these smart capabilities can also be implemented in individual consoles, for example with our PES360, operators can use the user-friendly touch screen to control the temperature, airflow, lighting, and surface height with one controller leaving their workspace uncluttered. Overall, rapid changes in technology are playing a major role in shaping the design of Command Centers, improving efficiency, and ensuring the safety and comfort of employees and supervisors. Ignoring the impact it has on the design process will ultimately result in costly repairs and adjustments down the line. If you have a command center project or are in the market for new specialized furniture to upgrade your existing 24/7 environment chat with us right now so we can guide you through the whole process. Make sure to follow us on LinkedIn to stay up to date with the latest trends in control rooms and specialized furniture.

Introduction to Next Gen 911 and its impact on command centers The 911 system is one of the most critical components of our emergency response infrastructure. As technology continues to evolve, so too must our 911 system. Next Gen 911, also known as NG911, is the latest iteration of the 911 system and it is bringing significant changes to the way command centers operate. The need for versatile and functional control room consoles in the NG911 environment As a specialized furniture manufacturer, we understand the importance of versatility and functionality in the 911 command center. With the implementation of Next Gen 911, also known as NG911, our control room consoles must now be able to support a wider range of capabilities that also include video monitoring, easy access to IT equipment, and a high amount of power and data output. For many control rooms, the ability to receive text messages and video calls requires upgrading communication systems and software to handle the new types of messages. Changes in data sharing between different agencies in NG911 The NG911 system also brings changes in the way data is shared between different agencies, requiring our consoles to be able to support the flow and transfer of data seamlessly to other agencies. We understand the need for command centers to be secure and reliable and we make sure our consoles help organizations stay secure from attacks and interference. Our goal is to provide the best possible service to our communities in times of emergency. Overflow traffic management in NG911 In the NG911 environment, requests can be moved from agency to agency because overflow traffic can be pre-programmed for transmission to neighboring and partnering agencies. Such a scenario may ensue when events occur in different areas of a given jurisdiction or in neighboring jurisdictions. This requires command centers to be able to seamlessly transfer calls and data to other agencies, ensuring that no calls go unanswered and that emergency response is as efficient as possible. The ability to receive text messages and video calls in NG911 One of the most significant changes brought about by NG911 is the ability for 911 call centers to receive texts and video calls. This means that command centers must now have the necessary data infrastructure to support reliable video calls, including video monitors and perhaps also cameras. This is a significant change from the traditional voice-only 911 system, and it requires command centers to rethink the way they are designed and operated. The importance of security and reliability in NG911 command centers The implementation of NG911 also requires command centers to be more secure and reliable. With the increased use of technology comes an increased risk of cyber-attacks. Command centers must now take steps to protect their systems from cyber threats, including implementing strong security protocols (physical and digital) and regularly updating their systems. To be precise, NextGen 911 is bringing significant changes to the way command centers operate. Command centers must now be equipped to handle video calls, text messages, and real-time data sharing with neighboring jurisdictions and agencies. They must also ensure their systems are secure and reliable, both from cyber threats and physical interventions. By taking these changes into account, Next Gen-ready command centers can ensure they are able to provide the best possible service to their communities in times of emergency. Follow us on LinkedIn to keep up to date with the latest trends on control consoles. Sources "NG911 Guide for Leaders in EMS." 911.GOV, accessed 27th JAN., URL.

Seasonal depression, also known as seasonal affective disorder (SAD), is a type of depression that occurs during certain seasons, typically in the fall and winter months. It's estimated that around 5% of the population in the United States experiences SAD, and it can have a significant impact on an individual's mental health and well-being. The exact cause of SAD is not fully understood, but it is believed to be related to changes in the levels of certain neurotransmitters, such as serotonin and melatonin, in the brain. It's important to note that if someone is experiencing severe depression, it is recommended to seek professional help, such as a therapist or a psychiatrist, who can provide appropriate treatment and support. There are a few strategies and tips that can be helpful for managing and combatting seasonal depression in the workplace. Natural Light Natural light is an important aspect of mental health and well-being. It's important to design an office space that allows for ample natural light to enter the space, whether through windows or skylights. This can help to improve mood and reduce symptoms of seasonal depression. Design For Humans Design can also play a role in combatting seasonal depression in the workplace. Incorporating plants and other natural elements, and using warm colors can help to create a more inviting and positive work environment. Physical Activity Physical activity can help to combat symptoms of seasonal depression. Encourage employees to take breaks and get up and move throughout the day, and consider incorporating a fitness center or gym into the office space. Mental Health Support It's important to provide support for employees who may be struggling with seasonal depression. This can include offering mental health resources, such as counseling services or Employee Assistance Programs (EAPs). Flexibility Flexibility in the workplace can help to combat seasonal depression. Allowing employees to have more control over their schedule and work environment can help to reduce stress and improve overall well-being. In essence, seasonal depression can have a significant impact on an individual's mental health and well-being. By designing an office space that allows for ample natural light, incorporating plants and other natural elements, promoting physical activity, and providing mental health support, companies can help to combat seasonal depression in the workplace. Sources: "Seasonal Affective Disorder." JOHNS HOPKINS MEDICINE, accessed January 20th, 2023, URL.

Telecommunicators, often referred to as 911 operators are the unsung heroes of emergency response teams. These frontline workers are responsible for answering distress calls and coordinating first responders, such as police, ambulances, and firefighters. Despite working in a highly stressful environment, telecommunicators are able to remain calm and empathetic, making them an essential part of the emergency response system. Annie, a telecommunicator with 15 years of experience, says, “I love to help. Being a telecommunicator means having a positive impact on the lives of people who need it most. I'm doing something real to help save lives.” In addition to their empathetic nature, telecommunicators also rely on their team to diffuse a crisis. When a major event occurs, everyone in the emergency room works together to ensure quick and efficient results. In a field where every second counts, trust, and teamwork are vital. Though their job may not be as glamorous as that of other first responders, telecommunicators are an integral part of the emergency response system. They work long hours, managing stress and multiple monitors, all while helping to save lives. Sustema, a company that manufactures control consoles for 911 operations, would like to extend a heartfelt thank you to telecommunicators for their hard work and sacrifice. They are the unsung heroes of emergency response teams and deserve recognition for their dedication to serving their communities.

Here are a few tips on how to revitalize your workspace as a control room operator! As someone who spends long hours working at a control console, it's important to have a comfortable and functional workspace that supports your productivity and well-being. By rejuvenating your workspace, you can enjoy the benefits of increased productivity and improved physical and mental well-being. In this article, we'll be sharing some tips and ideas on how to make your workspace a more comfortable and efficient place to work. Accessorize your workspace There are a variety of accessories that can help to make your workspace more comfortable and efficient. One such accessory is a PES or Personal Environmental System. A PES is a personal system that allows for optimum operator comfort by providing easy-to-use fingertip controls for adjusting the temperature and airflow around your workstation. With a PES, you can adjust the intensity and temperature of heaters mounted at the lower base of the console directly from the touchpad interface. The speed of fans, which are integrated directly into the console surface to reduce clutter, can also be controlled by the touchpad. In addition, the PES 360 offers dimming functionality for your task light, which can be attached to monitor arms, on the console surface, or on a rail mounting. This allows you to better adapt your lighting to your environment. An integrated occupancy sensor even shuts the system down when the console is not in use, saving energy. All these features work together to improve your comfort and focus while working at a control console, leading to increased productivity and well-being. Find the perfect chair... for you! An ergonomic chair must allow the user to change postures in order to maintain comfort and productivity. There are several key postures to consider, including reclined sitting, upright sitting, and declined sitting. In reclined sitting, the user's torso and neck recline between 105 and 120 degrees to the horizontal. This posture can help to reduce pressure on the spine and reduce fatigue, making it ideal for use during prolonged periods of sitting. When sitting upright, the user's torso and neck are approximately vertical and in line (between 90 and 105 degrees to the horizontal), the thighs are approximately horizontal, and the lower legs are vertical. This is the most common sitting posture and is important for maintaining proper posture and reducing strain on the neck and back. When sitting reclined, the user's thighs are inclined below the horizontal, the torso is vertical or slightly reclined behind the vertical, and the angle between the thighs and the torso is greater than 90 degrees. Users require frequent movement and postural changes to achieve and maintain comfort and productivity. The four reference postures described above are intended to illustrate the diversity of body positions observed at computer workstations. However, it's important to note that actual postures may vary, and not all postures are equally comfortable or productive. It's crucial for an ergonomic chair to allow for easy adjustment into a variety of postures in order to support the user's comfort and well-being. A good chair for a control room should have several key characteristics to support the user's comfort and productivity. Firstly, it should have a lumbar support to help maintain proper spinal alignment and reduce strain on the lower back. It should also have a backrest that reclines, allowing the user to adjust their posture as needed. The seat pan should be adjustable for both height and tilt, allowing the user to find a comfortable and supportive position. Additionally, the chair should support at least one other of the seated reference postures in addition to upright sitting and provide support to the user's back and thighs in the chosen reference postures. When selecting a chair for a control room, it's important for the system integrator to verify that it can be adjusted to provide clearance under the work surface and to provide information to the user on its recommended use and adjustment. The sit-standing concept Some users may prefer to stand while working at their control console, and it's important to support this choice. Standing for long periods of time can be tiring, and it's important to ensure that blood does not pool in the legs. To help address this issue, it can be helpful to install anti-fatigue mats. These mats are designed to help distribute the weight of the body from the feet to the floor, providing a more comfortable and supportive surface to stand on. This can help to reduce fatigue and improve comfort, particularly for those who spend long hours standing at their workstations. Light it up Workplace illumination is an important factor in maintaining the productivity and comfort of employees. Proper lighting levels should be sufficient for the tasks being performed and should generally fall between 200 and 500 lux on the work surface for light-emitting displays. In some cases, such as when reading blueprints, higher levels of illuminance may be necessary to ensure comfortable viewing. In these situations, a task light can be used to provide additional lighting without causing glare on computer displays. It is also important to consider the age of the workers, as older individuals may require higher levels of illuminance to read comfortably. Unwanted light can be controlled using window shades, glare screens, and proper positioning of light sources. Clutter-free workspace means a clutter-free headspace If you're looking to reduce clutter and keep your cords organized, we recommend using power bars and cable management solutions. One effective way to manage cables is to run them through a slat wall or separate raceways. Another option is to use cable chains like the ones found in our Transit Series S console. It's important to think of cable management not as an obstacle, but as an asset. It can help improve the overall appearance and functionality of your space. So, don't hesitate to invest in some cable management solutions to keep your cords organized and reduce clutter. Bring in some life with indoor plants to your workstation Dr. Chris Knight from Exeter University has stated that offices without any personal items or distractions, such as pictures or souvenirs, are "the most toxic space" for humans. In contrast, adding household plants to the workplace has been shown to improve employee performance. A small study by the Agricultural University of Norway found that introducing plants to an office was linked to a 25% decrease in symptoms of ill health, including fatigue, concentration problems, dry skin, and irritation of the nose and eyes. In addition to improving air quality, plants also can reduce noise levels by absorbing sounds rather than insulating against noise pollution. Research has shown that placing larger plant pots in multiple locations around the edges and corners of a room can have a significant positive impact on reducing background office chatter. Take care of your work plants and they’ll take care of you When taking care of plants in the workplace, it is important to consider the following factors: light, temperature, humidity, airflow and dust, water, and fertilizer. Light requirements vary among plants, with some needing bright indirect light and others tolerating low-light conditions. It is also important to consider the temperature fluctuations in the office, as well as the location of the plant in relation to heat and cooling registers. Plants that originate in tropical regions may require higher humidity levels, which can be achieved using a humidifier or placing the plant in a desktop terrarium. Dust accumulation on plant leaves can interfere with their ability to photosynthesize, so it is important to regularly wipe off the leaves. Proper watering and fertilization are also crucial for the health of the plant. Using a wooden skewer to check the soil moisture and choosing the appropriate type of fertilizer can help ensure that the plant is getting the nutrients it needs. In conclusion, revitalizing your workspace as a control console operator is crucial for maintaining comfort, productivity, and well-being. By accessorizing your workspace with a PES and an ergonomic chair, and by using an anti-fatigue mat and proper lighting, you can create a more comfortable and efficient work environment. Cable management solutions, such as power bars and slat walls, can help reduce clutter and improve the overall appearance of your space. Finally, incorporating plants into your workspace can improve air quality and reduce noise levels. By taking the time to assess and improve your workspace, you can increase your efficiency and enjoyment of your job. Sources: Christansen, Marla. "16 Low-Maintenance Houseplants Most Likely to Survive All Year Long." RealSimple, Accessed 6 January, 2023, URL. Malik, Shiv. "Plants in offices increase happiness and productivity." The Guardian, Accessed 6 January, 2023, URL.

As the holiday season approaches, we at Sustema wanted to take a moment to express our sincere gratitude to all of our valued customers. Your trust and support have been invaluable to us, and we are grateful to have had the opportunity to serve you throughout the year. This year, we reached an important milestone for our company as we expanded our presence to 25 states. We couldn't have done it without you, and we want to thank you for your continued support and partnership. In this blog post, we want to not only thank you for your trust, but also wish you a happy holiday season and all the best for the new year. At Sustema, we value the feedback of our customers, and we have received valuable insights from those who have chosen our products for their control console needs. Whether through phone calls, emails or in-person conversations, your input has helped us to continuously improve the functionality and reliability of our products. We are grateful for the opportunity to learn from you and to use your feedback to inform our product development. Your trust in our products is what drives us to constantly strive for excellence, and we are grateful for your support in helping us to achieve this goal. As we celebrated the holiday season, Sustema marked the occasion with a festive and exciting laser tag game. A few weeks later, the sales department organized a cozy pizza party to show our appreciation for the hard work and dedication of all our employees throughout the year. We are grateful for the tireless efforts of our team in building control consoles and this was a small token of our gratitude. We hope that the coming year is filled with success and fulfillment for everyone. Please note that Sustema will be closed for the holiday season starting next week. We will return to business as usual after the holiday break, refreshed and ready to serve our clients to the best of our ability. We apologize for any inconvenience this may cause and thank you for your understanding. We remain committed to providing top-quality support to our clients in their mission-critical environments and if you have any questions or feedback, please don't hesitate to reach out. We hope you have a wonderful holiday season and a happy 2023.

The Importance of Ergonomics and Anthropometry in Workplace Design Ergonomics is the study of the natural conduct of the human organism during work, with the aim of fitting the job to the worker. The word ergonomics comes from the Greek words "ergon" meaning work, and "nomos" meaning law or popular standards. In other words, it is the study of how to design jobs, equipment, and environments to be safe and comfortable for people to work in. By considering ergonomics in the design process, organizations can improve the health and well-being of their workers, and enhance their overall productivity and performance. Ergonomics is the scientific discipline that studies the interactions between humans and other elements of a system, with the goal of optimizing human well-being and overall system performance. Anthropometry, on the other hand, is the study of the measurements of the proportions, size, and weight of the human body. While ergonomics considers a wide range of factors that can affect human performance and well-being in a given environment, anthropometry focuses specifically on the physical characteristics of the human body. Both fields are important in designing environments, equipment, and tasks that are safe, comfortable, and efficient for people to use. A brief history of ergonomics The term "ergonomics" was first used in its full sense in 1949, but the study of ergonomics has a long history. Pioneers in the field include Leonardo da Vinci, who first identified the body's reaching abilities around each joint, and Jean Borelli, who established the body's acceptable levels of weight lifting. Vauban was influential in determining the duration of reasonable working shifts and the importance of breaks and days off. Many other doctors, physiologists, psychologists, and engineers have contributed to the study of ergonomics, developing methods for calculating people's abilities to work, identifying their limitations, and defining the working conditions that are best for them. The impact of ergonomic design on operator health in a command center The objectives of implementing ergonomic principles into a command center include fitting the job to the worker, preventing negative afflictions, and creating a work environment that is least stressful, most comfortable, and most productive. By considering ergonomics in the design of furniture and equipment, it is possible to prevent negative effects on the human body and ensure that people are able to sustain the physical and mental demands of their work. This can help to minimize stress and fatigue, and prevent the acceleration of aging or deterioration of physical and psychological health. Ultimately, the goal is to maintain the health and productivity of workers in the command center. Understanding Ergonomic Guidelines for Effective Design There are several organizations and publications that provide guidelines and recommendations for the implementation of ergonomic principles. The Human Factors and Ergonomics Society (HFES) and the American National Standards Institute (ANSI) are two key organizations in this field. Some notable publications include the American National Standard for Human Factors Engineering of Visual Display Terminal Workstations (ANSI/HFS 100-1988) and the National Human Factors Engineering of Computer Workstations (ANSI/HFES 100-2007), which is considered to be the most comprehensive, the highest level of expertise and is the most current ergonomic standard in the world at this point in time. These guidelines provide recommendations on a wide range of factors that can affect human performance and well-being in the workplace, including lighting, temperature, and the design of equipment and furniture. The Role of Human Percentiles in Creating a Comfortable and Effective Command Center When designing for a wide range of user sizes, it is common to use anthropometric data expressed in percentiles. This is because body size can vary widely, and using averages alone is not sufficient. Instead, it is necessary to deal with ranges of sizes. Percentiles are a way of expressing these ranges, indicating the percentage of people within a population who have a certain body dimension. For example, the 5th percentile female height means that 95% of the female population is taller, and only 5% of the population is the same height or shorter. This allows designers to take into account the full range of body sizes when designing products or environments. The Importance of Keyboard Surface Height in Ergonomic Design When designing a keyboard work surface, it is important to consider the heights of the work surface in relation to the user. Typically, designers and engineers will use either the 5th percentile female measurement or the 95th percentile male measurement, depending on the needs of the design. For example, the maximum height of a keyboard work surface should be based on the elbow height of the 95th percentile male, which is approximately 48 inches. The minimum height should be determined according to the 5th percentile female elbow height when seated, which is approximately 22 inches. This is why many sit-stand stations have keyboard work surfaces that are adjustable from 23 to 48 inches. In addition to adjusting the height of the work surface, it is also important to consider good posture when using a keyboard. Recommended elbow angles are between 70 and 135 degrees, and torso-to-thigh angles should be equal to or greater than 90 degrees. Armrests on chairs should be positioned directly under the elbow height. These recommendations can be achieved through adjustments to the work surface and the chair. How to Choose the Right Monitor and Viewing Distance for an Ergonomic Workstation When designing a monitor work surface, it is important to consider the height of the surface in relation to the user's eye level. The minimum and maximum heights should be based on the eye height and eye height sitting measurements of the 5th percentile female and 95th percentile male, respectively. The horizontal eye level should be aligned with the top of the monitor screen, and the center of the visual display screen should be located 15 to 25 degrees below horizontal eye level. This means that the surface heights should be adjustable from 27 to 53 inches, which accommodates screens that are up to 15 inches high. In addition to adjusting the height of the work surface, it is also important to consider the viewing distance when using a monitor. The recommended viewing distance is between 20 to 39 inches from the eyes to the front surface of the screen. To comply with this recommendation, some monitor arms and shelves are adjustable, allowing users to position the monitor at the optimal distance and height. The Importance of Horizontal work envelope in Ergonomic Design To determine the optimal placement of office accessories on a work surface, it is important to consider the main tasks that the user will be performing. The most commonly used items should be placed within the primary work zone, which is the shape swept out on the work surface by rotating the forearm horizontally at elbow height. This recommendation is based on the 5th percentile female. For example, if the main items used are a keyboard and mouse, they should be placed within the forearm reaching envelope, with limited twisting of the body. The secondary zone is the extended forearm reaching envelope, where other accessories such as a telephone or pencil tray can be placed. The minimum width of a workstation is based on the forearm-to-forearm breadth of a 95th percentile male user, with an additional 3.3-inch margin for postural adjustment. This is strictly an anthropometric requirement and ensures that users have sufficient space to perform their tasks without discomfort or strain. Applying Ergonomic Principles to clearance under the worksurface in a Command Center Design Clearances under the work surface of a control console should be designed to accommodate users ranging from the 5th percentile female to the 95th percentile male. This means providing sufficient space for the operator's thighs, knees, legs, and feet, while also allowing the work surface to be low enough for devices such as keyboards and monitors. For this reason, height clearances are recommended to be adjustable from 20 inches (for the 5th percentile female) to 28 inches (for the 95th percentile male). In terms of width and depth, a minimum of 21 inches is needed for legroom, and 24 inches is needed for foot clearance. At the level of the knee, the clearance should be at least 17 inches. These recommendations ensure that users have sufficient space to move and work comfortably at the control console. If we look at this chart, comparing human standards with our Transit and Focus stations, we can see that Sustema's products meet or exceed these standards. The first column shows the ANSI/HFES requirements, the middle column shows the specifications of the Transit console, and the last column shows the specifications of the Focus console in relation to the standards described in the first column. In conclusion, ergonomics plays a crucial role in command centers, as it helps to prevent negative impacts on the operator's health and can enhance productivity. By applying ergonomic principles to work stations, we can ensure that operators are able to work comfortably and efficiently, while also promoting healthy living conditions in the long term. The key to successful ergonomic design is adjustability. By providing adjustable work surfaces, chairs, monitors, and other office accessories, we can accommodate a wider range of users and ensure that everyone is able to work comfortably and productively. If you want to create a comfortable and productive work environment for your operators, consider implementing ergonomic principles in the design of your control console. By using ergonomic guidelines and taking into account the unique needs of your operators, you can create a control center that maximizes efficiency and minimizes the risk of physical and mental health issues. Contact us today to learn more about how ergonomics can benefit your command center.

The difference between an ordinary office desk and a control console is that the latter integrates power and data into its structure. Cable management is a core feature of the design of a control console. For example, with Sustema’s Focus series, power and data cables can run independently on separate raceways to ensure these is no electromagnetic interference due to the high voltage needed to power a control console with, say 4 or 6 monitors and 2 or more CPUs. However, depending on your needs you may find yourself with a different console design like Sustema’s Transit S series, which doesn’t feature a focus wall to pass power and data. In addition, your worksurface might even be height adjustable, so naturally cable management for such a console must account for different heights which means that cables going from the CPU enclosure must be hidden and secured, while leaving some leeway. The easiest way to address this issue might be to say “Well, just tie the cable to the upper most part of the actuators (the moving pillars which lift or lower the worksurface) and leave the cable dangling underneath the console. But, however tempting that might be, and despite the fact that you might get away with it in a work from home setup. A command center, however, is a 24/7 critical environment. The information passing through those cables is critical data, like a bus's location, an airplane’s status, the current pressure on the electrical grid of your city, or someone’s 911 call. So, leaving the cables dangling around is certainly not an option. So, how do control consoles handle cable management, and how can you implement those same principles in your command center? Think (inside) the box Think of cable management not as an obstacle but as an asset. For instance, a Focus console features separate power raceways that go inside the wall structure from the CPU enclosure all the way to the work surface in the form of a monument which can be equipped with usb ports for charging up a phone without connecting it to the computer (a common security error). Another solution would be to add a power bar just underneath the worksurface, fixed to its metal substructure working in tandem with a monument system on the worksurface. A monument system can also provide a headphone jack, additional power outlets, HDMI and other display ports. The best thing about running your cables through a wall structure is that power and data are easily accessible by the operator, while there’s no risk of accidental disconnects, or someone tripping over a dangling ethernet cable and causing an accident, in a 24/7 environment, where no one can afford to stop their work. What goes up must unequivocally come down. For some control consoles that don’t have a wall structure to support them, cable management alternatives still exist. Think of the Transit S series, which is a height adjustable console designed to accommodate more than one operator throughout the 24/7 shift. In this scenario, power and data cables run through raceways that cover the entire walls surfaces of the CPU’s enclosures. To account for the height adjustability issue, the console features a cable chain system that routes the cables from the work surface to the CPU enclosure. Ensuring that the vertical movement of the surface doesn’t cause any cable pulling or interruption. To allow access to power and data, you can use outlets like a monument system or other custom solutions like a gromet hole. The cables in turn can be connected directly from the monitors to the CPU, or in the case of requiring power outlets on the worksurface, they can go to a power distribution unit underneath the metal substructure of the console. Of course, where your data and power cables come from will limit your options and guide the layout design of your command center. But whether you are running your cables along a designated raceway along a support wall, or you are storing them and organizing them inside the CPU enclosure and securing your cables inside a cable chain system, and maximizing the substructure of your control console, it is important that power and data cables and outlets remain accessible from the front or back panels for quick equipment troubleshooting. Contact us so we can help you design the right control console for your mission critical operations.

Modern life is mostly digital. Which means that almost everything we do runs on computers. For example, whenever we have an important meeting in downtown and we rely on public transport to get there, we assume that the train will be on time. Or, if we use a car, we drive on the assumption that the traffic lights will work and change color appropriately. Most people don’t think too much about these things. But others, like yourself, are not afraid to ask; “How does it all work?”, “Who monitors all the traffic lights on your way to work?”, “Who is in charge of coordinating the thousands of buses that move people around all day?”, “How can I know the exact position of the train and plan my day in advance by just checking my phone?” Simple. Daily life, yours and mine, as well as every crisis and emergency; they are all run, monitored, analyzed and processed from a command center. A command center is a 24/7 environment, filled with specialized furniture system like Sustema’s very own Focus series of control consoles. Now, going back to our public transit example, I want you to think about the city of Montreal, which “operates the most heavily used urban mass transit system in Canada, and one of the most heavily used rapid transit systems in North America.” In Montreal, public transport falls under the responsibility of the STM, Societe de transport de Montreal. However, the STM only handles transit within Montreal. The commuter rail and bus services operating well outside Montreal’s city limits fall under the jurisdiction of Exo, although its official name is Réseau de transport métropolitain, or RTM. Picture the command center operated by the RTM, which is an IT intensive environment, filled with control consoles like the Focus system, featuring a HPL (high pressure laminated) work surface that is durable enough to stay like-new for more than 15 years. However, durability and toughness are not everything. Traffic controllers work very long hours, so the Focus system also boasts an ergonomic design that meets modern criteria of esthetics and comfort, such as allowing for different shapes and dimensions that adapt to its users' needs and environments. The RTM operates commuter train service as well as the bus service outside of the three main population centres of Greater Montreal, which means that they must coordinate with three different corporations in charge of their respective transit operations, the three of them being; STM in Montreal, the STL in Laval, and the RTL for the urban agglomeration of Longueuil. These 3 corporations run bus routes 24/7, so the RTM is constantly receiving information and making changes to their routes accordingly. Also, don’t forget that the Exo (RTM) commuter trains operate on tracks owned by either Canadian National or Canadian Pacific. Which use the tracks for merchandise transportation, and can often have their own delays and malfunctions, which in turn affect the RTM’s own operations. To manage this workload, a traffic controller in an RTM command center requires up to 6 monitors to work efficiently. For that, the Focus system features a slat wall structure which is a high resistance anodized aluminium panel that enables the monitors and accessories to be attached and integrated to the system. This in turn results in a clutter-free workspace that helps the traffic controller focus and increase their productivity. Aside from providing a comfortable and ergonomic workspace, the Focus control consoles integrates an elegant solution for cable management inside its wall’s panels. Traffic controllers receive and process ludicrous amounts of data coming from their 6 commuter train lines and 59 stations, as well as their own 237 bus routes, 52 taxibus routes, and paratransit services, all of them running 24 hours a day, 7 days a week, 365 days a year. Which means that data and power must travel through separate channels so as to not cause electromagnetic interference that could slow down or even compromise operations. How a control console protects power and data The Focus system can accommodate one or two power raceways, providing 12 or 24 electric outlets per section and a third and separate horizontal passage for data cable management. The critical information like the train’s or a bus's location travels through the dedicated cable rack and if needed, a technician can access and service the machine’s connection simply by removing a wall panel, without disrupting the traffic controller’s concentration. Alongside the data and electric cables, the computers running the RTM’s monitoring vital programs are also easily accessible and secured – in a computer storage compartment located beneath the console’s work surface. Unlike traditional office furniture, the Focus console features a swing out PC enclosure that is suspended from the floor, allowing the traffic controller to benefit from extra leg room, and when it’s time for cleaning, a broom, mop or even a vacuum cleaner can easily fit under the console without touching the PC or the data and energy cables. For a command center like the one used by the RTM, versatility is a must. Which is why the Focus system serves as an excellent entry level choice for equipping a transit command center for managing commuter train operations, keeping tabs on hundreds of bus routes and coordinating with local transit corporations, and ensuring customers are always timely informed of any delays and available alternatives. The Focus systems used by Exo are the daily workspace for more than 120 inspectors and security agents who supervise the various parking spaces, terminus stations, transit stations and the trains themselves that connect the greater Montreal area. A control console with a durable and modular nature ensures that no matter how many buses or trains the corporation decides to operate, their surveillance operations center can be adapted and customized to their traffic controller’s needs. Are you looking for specialized furniture? Sustema offers several solutions for mission critical environments like the RTM and other public transit command centers. Contact us to get a quote. Sources: “Dans les coulisses du RTM : le Centre d’opérations et de surveillance.” Exo, Accessed 3 December, 2022. https://exo.quebec/fr/actualites/nouvelles-evenements/nouvelles/dans-les-coulisses-du-rtm-le-centre-d%E2%80%99operations-et-de-surveillance “Trip planner.” Exo, Accessed 3 December, 2022. https://exo.quebec/en/trip-planner/train “The Réseau de transport métropolitain becomes exo.” Cision, Accessed 3 December, 2022. https://www.newswire.ca/news-releases/the-reseau-de-transport-metropolitain-becomes-exo-683503751.html Réseau de transport métropolitain (RTM). “Rapport annuel 2018.” Exo. 2019

If you have ever found yourself calling 911, you have connected with someone whose official job title is a “telecommunicator”. They are the ones who connect first responders with the people who need them. These people are beyond essential, they are critical! As you can imagine, performing this job is stressful to say the least. There is lots of information that needs to be processed, which in turn means that to track everything, these people need a great amount of accurate information. In fact, these types of jobs, due to the nature of their importance, cannot afford to stop. Since the operators are glued to their station (these are not standard office desks), they must have a station that is as comfortable and versatile as humanly possible. For example, to counter the long hours these consoles (yeah, that’s what they are called!) need to be height adjustable, and their design must meet the highest ergonomic standards. You see where I am getting at? Workspaces for control rooms like the ones in emergency dispatch centers need highly specialized furniture. The consoles used in any mission critical environment must fulfill these four requirements: They must support a great quantity of IT equipment (anything from 4 to 12 monitors, CPUs, KVMs, Rackmount equipment). They must be durable and sustain 24 hours shifts, all 7 days of the week, all 365 days of the year. They must include sufficient space for adequate cable management. They must prioritize health by implementing ergonomics principles. So, you must be wondering, who makes this stuff? And most importantly, where can I buy one? Well, first, we manufacture these consoles right here in our not so little workshop in the heart of Montreal. On another occasion we will share with you the process our people follow to make the greatest setups for critical control rooms using nothing more than their wit, and a lot, and I mean it eh, a lot of steel. As I recently learned, Sustema has more than 20 years of experience manufacturing specialized furniture for critical environments, or as I prefer to call it, we make the meanest setups I have seen. As for where you can buy them: well, you will not find them on Best buy, that is for sure. In fact, I am not sure how one goes about buying one of these consoles. For that I am going to have to ask one of my teammates, maybe I’ll ask Drew about it. So, expect another post on that topic. What I do know is that there is not a one size fits all. In fact, every project has some degree of customization, but since all the consoles are modular, then it is easy to build and adapt the control center to (in this case “your”) needs. So, if you want to have six monitors for your surveillance station that is not an issue. Oh, you want to have integrated heating for those cold months that are half a year here in Canada? No problemo. In fact, we can even add fans if you want to keep it cool. See what I did there? I still need to learn more about the early days of the internet but what matters to you is that Sustema has been around for a long time. Since 1996 to be precise. The company is older than me! And I am fascinated by the evolution of their control rooms. Now, all games aside, it is important that you know that Sustema does not make desks. Remember, they are called consoles, or if you want to get technical, we manufacture specialized furniture for IT and mission critical environments.

In-house manufacturing has a long and illustrious history, with proponents touting its many benefits over the years. If you're not already aware, we manufacture all of our custom-built consoles in-house. The term in-house, you might be wondering, refers to the practice of manufacturing our consoles in-house rather than outsourcing production to an external supplier. While there are certainly some disadvantages to in-house production, the advantages often outweigh them. Let’s take a closer look at some of the main benefits of in-house manufacturing. Benefits Of In-House Manufacturing As we alluded to above, there are several advantages associated with in-house manufacturing. These benefits include: 1. Quality Control When you outsource production to a third-party supplier, you lose some control over the quality of the final product. This is because you're relying on someone else to follow your specifications and guidelines, which can be difficult to enforce from a distance. With in-house manufacturing, on the other hand, we can maintain a closer level of control over the entire production process. This allows us to ensure that all of our consoles meet your high standards for quality and performance. 2. Cost Savings One of the main benefits of in-house manufacturing is that it can help you save money in the long run. When you outsource production, you have to pay for the cost of materials, labor, and shipping. These costs can add up quickly, especially if you're sourcing from suppliers overseas. In-house manufacturing eliminates the need for us to have to pay for these extra costs. And, because we're in control of the production process, we can also make changes that result in further cost savings. 3. Faster Turnaround Times Control rooms and command centers are often required to make last-minute changes, which can be difficult when you're relying on an external supplier. With in-house manufacturing, you have the flexibility to make last-minute changes without incurring additional costs or delays. This can help you avoid disruptions and keep your operation running smoothly. 4. Improved Customer Service When you outsource production, there can be a lot of communication breakdowns between you and your supplier. This can lead to misunderstandings and errors that can impact the quality of your products. In-house manufacturing allows us to avoid these communication breakdowns by working directly with our team. This can help improve customer service and ensure that our consoles constantly meet our customers' needs. 5. Greater Flexibility In-house manufacturing also gives us the flexibility to make changes to our consoles without having to go through a third-party supplier. This can be beneficial if we need to make last-minute changes or adjustments based on customer requests. We can also use in-house manufacturing to create customized products that are not available from external suppliers and other third parties. This benefit gives us a tremendous freedom to go the extra mile for our customers. 6. Enhanced Security In-house manufacturing also allows us to keep our production process and facilities more secure. When you outsource production, you have to share your plans and specifications with an external supplier. This can put our consoles at risk of being compromised from a quality perspective. With in-house manufacturing, we can keep our production process and facilities more secure, which can help protect our intellectual property as well as our commitment to excellence. 7. Increased Efficiency Last but not least, in-house manufacturing can also help us increase the efficiency of our production process. When you outsource production, you have to coordinate with external suppliers, which can lead to delays and disruptions. In-house manufacturing allows us to manage our production process more effectively and make changes as needed. This can help us increase efficiency as well as leave a lesser carbon footprint on the planet. Bottom Line These are just a few of the many benefits that Sustema enjoys from manufacturing our consoles in-house. Give us a call today at 1-800-455-8450 or visit us at www.sustema.com to see all the different in-house consoles we can build for your control room today!

With so many people now working remotely, the prospect of returning to in-person work after COVID can be daunting. However, with a little preparation, you can make the transition back to the office as smooth as possible. Here are five tips for ensuring a successful return to in-person work after COVID. 1. Communicate With Your Team One of the most important things you can do when returning to in-person work after COVID is to communicate with your team. This means sharing your plans for returning and setting expectations for how things will operate during the transition. It’s also important to be open and communicative about how you’re feeling. Returning to the office after a long period of working from home can be overwhelming, and it’s important to let your team know if you need any help or support. 2. Get Organized Getting organized is another key to a successful return to in-person work after COVID. This means taking some time before returning to assess what needs to be done and creating a plan for how you will tackle it. This may include setting up specific times for checking in with remote team members, creating a system for tracking tasks or establishing meeting protocols. Having a plan in place will help you feel more confident as you return to the office and minimize stress. 3. Set Boundaries When returning to in-person work, it’s important to set boundaries with your team and colleagues. This may mean setting limits on after-work socializing, being clear about when you are available for meetings or calls or creating space for yourself to adjust to the new environment. Setting boundaries will help you feel more comfortable as you transition back to the office and will ensure that you are able to focus on your work. 4. Take Breaks Working from home has likely given you more flexibility when it comes to taking breaks, and it’s important to keep this up when you return to the office. Make sure to take time for yourself throughout the day, even if it’s just a few minutes to step away from your desk. Taking breaks will help you avoid burnout as you transition back to in-person work and will allow you to come back to your tasks feeling refreshed. 5. Be Flexible It’s also important to be flexible when returning to in-person work after COVID. Things may not go exactly as planned, and there may be bumps along the way. But by being flexible and adaptable, you can make the transition back to the office much smoother. Flexibility can come in many forms, from being open to working different hours to being willing to try new methods of communication. Whatever it looks like for you, being flexible will help you and your team as you return to in-person work. Final Thoughts The thought of returning to in-person work after COVID can be daunting, but there are ways to make the transition smoother. Keep these tips in mind as you return to in-person work after COVID, and you’ll be on your way to a successful transition.