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Unsung 911 telecommunicator heroes


The unsung 911 telecommunicator heroes

Telecommunicators, often referred to as 911 operators are the unsung heroes of emergency response teams. These frontline workers are responsible for answering distress calls and coordinating first responders, such as police, ambulances, and firefighters. Despite working in a highly stressful environment, telecommunicators are able to remain calm and empathetic, making them an essential part of the emergency response system.


Annie, a telecommunicator with 15 years of experience, says, “I love to help. Being a telecommunicator means having a positive impact on the lives of people who need it most. I'm doing something real to help save lives.”


In addition to their empathetic nature, telecommunicators also rely on their team to diffuse a crisis. When a major event occurs, everyone in the emergency room works together to ensure quick and efficient results. In a field where every second counts, trust, and teamwork are vital.


Though their job may not be as glamorous as that of other first responders, telecommunicators are an integral part of the emergency response system. They work long hours, managing stress and multiple monitors, all while helping to save lives.


Sustema, a company that manufactures control consoles for 911 operations, would like to extend a heartfelt thank you to telecommunicators for their hard work and sacrifice. They are the unsung heroes of emergency response teams and deserve recognition for their dedication to serving their communities.


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