Key Elements of Effective Control Room Design

Designing for performance, safety, and long-term adaptability in mission-critical environments.

Control rooms are the operational backbone of emergency response and security environments. Whether it's a 911 dispatch centre, a PSAP, or a security operations hub, these spaces must support high-pressure decision-making, real-time communication, and uninterrupted monitoring.

At Sustema, we bring decades of experience in designing specialized control room furniture and layouts that enhance operator performance, reduce fatigue, and ensure compliance with industry standards. Our solutions are tailored to meet the unique demands of mission-critical environments, helping agencies operate with confidence and precision.

1. Ergonomics and Operator Comfort

Operators in 911 centres often work 8–12 hour shifts, sometimes longer, under intense cognitive load. Poor ergonomics can lead to fatigue, musculoskeletal issues, and reduced alertness—directly impacting response times and decision-making.

Our solutions include:

• Sit-stand consoles that allow operators to alternate positions, improving circulation and reducing strain.

• Adjustable monitor arms for optimal screen positioning, reducing neck and eye fatigue.

• Task lighting that minimises glare and eye strain, especially during night shifts.

• ADA-compliant designs that ensure accessibility for all team members.

Benefits for operators:

• Increased comfort and focus throughout long shifts.

• Reduced risk of repetitive strain injuries.

• Enhanced situational awareness and faster response times.

2. Workflow-Centric Layout

A control room’s layout must support seamless communication and task execution. Poor visibility or cluttered zones can lead to miscommunication and operational delays.

Our design approach includes:

• Zoning by function—dispatch, supervision, tech support—to streamline workflows.

• Optimised sightlines for better team coordination and supervision.

• Integrated cable management to eliminate trip hazards and visual clutter.

• Strategic equipment placement for quick access and minimal disruption.

Benefits for operators:

• Faster communication and decision-making.

• Reduced cognitive load through intuitive layouts.

• Fewer distractions and interruptions during critical tasks.

3. Technology Integration

Modern control rooms rely on high-density electronics, AV systems, and real-time data feeds. A poorly planned tech setup can lead to overheating, connectivity issues, and costly downtime.

We design for:

• Future-proofing with scalable infrastructure for new technologies.

• Display wall configurations that support multi-source monitoring.

• Robust power and data planning to ensure uninterrupted operations.

Benefits for operators:

• Reliable access to mission-critical data.

• Reduced technical disruptions during emergencies.

• Enhanced visual clarity and situational awareness.

4. Environmental Control

Lighting, acoustics, and climate control directly affect operator performance. Harsh lighting or noisy environments can lead to fatigue and errors.

Our solutions include:

• Ambient and task lighting tailored to shift work.

• Acoustic treatments that reduce noise from equipment and conversations.

• Personal environmental system designed for operator comfort.

Benefits for operators:

• Improved concentration and reduced stress.

• Comfortable working conditions across all seasons.

• Lower risk of overheating and equipment failure.

5. Safety and Compliance

Emergency environments must meet strict safety standards. Inadequate planning can compromise evacuation procedures and regulatory compliance.

We ensure:

• Clear evacuation and fire safety protocols.

• Compliance with NFPA (National Fire Protection Association), ISO, and ADA (Americans with Disabilities Act) standards.

• Secure access control and surveillance integration.

Benefits for operators:

• Confidence in a safe working environment.

• Faster evacuation in emergencies.

• Reduced liability and regulatory risk for agencies.

6. Scalability and Flexibility

Control rooms must evolve with growing teams and technologies. Static layouts can hinder growth and adaptability.

Our designs feature:

• Modular furniture systems that can be reconfigured as needed.

• Multi-purpose spaces for training, collaboration, or overflow.

• Scalable infrastructure to support future tech upgrades.

Benefits for operators:

• Smooth transitions during organisational changes.

• Continued comfort and efficiency as teams expand.

• Minimal disruption during upgrades or renovations.

7. Aesthetics and Branding

A control room should reflect the professionalism and mission of the agency it serves. A well-designed space boosts morale and pride.

We offer:

• Custom finishes and branding elements that align with agency identity.

• High-performance materials that are durable and easy to maintain.

• Designs that balance form and function.

Benefits for operators:

• Increased sense of ownership and pride in the workspace.

• Improved morale and team cohesion.

• Enhanced public perception during tours or audits.

8. Collaboration and Supervision

Effective emergency response depends on real-time collaboration. Poor layout or tech limitations can hinder coordination.

We design for:

• Optimised sightlines between operators and supervisors.

• Dedicated supervisor stations with oversight capabilities.

• Collaborative tech like shared screens and intercom systems.

Benefits for operators:

• Faster decision-making through better coordination.

• Improved supervision and support during high-pressure events.

• Enhanced team communication and performance.

Ready to transform your control room?

A well-designed control room is more than a workspace—it’s a strategic asset that supports life-saving decisions. At Sustema, we combine ergonomic expertise, technical precision, and deep industry knowledge to create environments that empower operators and elevate agency performance.

Contact our team to explore tailored solutions that meet your operational goals and reflect your agency’s mission.