5 Control Room Layouts That Maximize Efficiency in Emergency Dispatch Centres

In high-stakes environments like 911 dispatch centres, every second counts. The layout of a control room isn’t just about aesthetics—it directly impacts response times, communication flow, and operator wellbeing. At Sustema, we’ve helped dozens of emergency centres across North America optimize their space for peak performance. This guide will walk you through the most effective control room layouts and help you choose the one that best fits your operational needs.

Why Layout Is Critical in 911 Dispatch Centres

A well-designed layout can:

• Reduce response time by improving line-of-sight and access to equipment.

• Enhance communication between operators and supervisors.

• Minimize fatigue through ergonomic design and noise control.

Common challenges include limited space, multi-monitor setups, and the need for constant supervision. The right layout can transform team dynamics and streamline operations.

Overview of Popular Control Room Layouts

Popular Control Room Layouts

Here’s a breakdown of the most effective layouts used in mission-critical environments:

1. Linear Layout

• Best for: Small teams, narrow rooms.

• Pros: Simple, scalable, and easy to supervise.

• Cons: Limited collaboration zones.

2. Cockpit Layout

• Best for: Individual operators who require complete immersion.

• Pros: Ergonomic reach zones and immersive setup.

• Cons: Less suited for team-based operations.

3. U-Shaped Layout

• Best for: High-interaction environments.

• Pros: Maximizes surface area and supports multitasking.

• Cons: Requires more floor space.

4. Array Configurations

• Best for: Large centres with multiple teams.

• Pros: Encourages collaboration and isolates noise.

• Cons: Harder to supervise centrally.

5. Multidirectional / Spiral-Shaped Configuration

• Best for: Complex operations with varied team roles.

• Pros: Facilitates dynamic workflows and visual connectivity.

• Cons: Requires advanced planning and more space.

How to Choose the Right Layout

When selecting a layout, consider:

• Number of operators, how many people will work at each workstation and for how long, do they need to talk to each other?

• Room dimensions, obstacles like columns, raised floors and where the power is sourced.

• Technology requirements, how many monitors and what type of IT equipment will be mounted on the consoles.

• Supervision style, how will the supervisors communicate with their operators?

Finding the right layout for a small 911 dispatch communications center

One of our recent projects involved maximizing utility within a limited footprint:

“Sustema has consistently demonstrated exceptional professionalism, technical expertise, and an unwavering commitment to quality in the design, manufacturing, and installation of dispatch consoles for emergency services.”

Captain Cory Almond, Barrow County Sheriff’s Office.

Need a new layout for your control room? We can help

Your control room layout is more than just furniture—it’s a strategic asset. Whether you're building a new dispatch centre or upgrading an existing one, choosing the right configuration can dramatically improve performance and morale.