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About the client, an energy company. The client is an energy company that monitors power transportation to ensure the grid is always operational. They are a leader in clean energy with over 75 years of experience in generating, transmitting and distributing power. The project, a high tech control room. The client needed at new telecommunications surveillance operations centre. They wanted a layout for the control room that allowed for a major technological upgrade to include oversized peripheral monitors, height adjustable work surfaces, and even specialized furniture for administrative functions. This meant the creation and installation of 26 control consoles for employees and supervisors. The mandate also included the manufacturing of custom service poles to allow proper management of ceiling cables. The solution, a 24/7 control room. The client chose our Focus C-200 for their 26 control consoles to create a 24/7 control room. While the focus is the underlying system, our clients chose different configurations for their layout: The first is one linear console to serve as the central workstation that can be used by four operators at the same time. The second is a 120-degree workstation with enough room to fit four operators each with their set of four monitors, all of them sitting side by side. Speaking of height, there is a 38 inches high wall and a 63 inches high wall featuring a taller slat wall to accommodate display panels. The third one, is a linear control console with space for two workstations placed side-by-side, with additional work surface area on both sides positioned in a five-degree angle. The fourth one is a U-shaped console in cockpit configuration with enough room for three operators working at the same time. Unlike the rest of the consoles in the room, this one is the only one with dual surface capabilities and a monument system directly on the worksurface rather than on the wall system. Our client chose the Focus system for its flexibility, strength and durability. The basic structure of the system accommodates storage cabinets, shelves and office accessories. As discussed previously, the system can be arranged in a U shape as a single or multiple units back-to-back, concave or convex. With 5 to 180 degrees adjustment angles. Since the steel sub-structure is designed to maximize the weight capacity, all the monitors are anchored on the system’s slat wall, creating a clutter free setup. Here we also find divider panels in the tallest configurations to create a private space for the operator. Every console in the room houses its own CPUs inside an interior finishing panel that is installed under the workstation. The Focus system handles cable management thanks to its electrical raceways that keep power and data stored separately. This wall system provides easy access to equipment from the back of the workstation thanks to its removable panels. Operators also access power and data ports thanks to a monument system on the wall structure and on the work surface itself. Each console features a custom column to allow proper cable management, since the power and data are routed along the ceiling to every console in the room. The result, a future-proof control center. The Modernized Telecommunications Operations Centre is a high tech 24/7 surveillance centre that allows observation and analysis for all operations of the company's information network. More than 20 employees work at this council to daily at a time including operators and supervisors. The integration of steel substructures in the design of the consoles for the control centre was one of the key points that led our clients to choose our specialized. Furniture Solutions. They were looking for outstanding build quality and durability for their new project and we delivered. Their new room is designed for 24/7 operations and the increase in employee comfort has led to a significant decrease in complaints to the health. And safety department in addition to increasing the sense of belonging in the company. To achieve an organized, and secured control room, our furniture integrated advanced cable management solutions such as electrical raceways in the wall structure and enclosed CPU enclosures. As well as incorporating custom columns to accommodate the data and power cables coming from the ceiling, our control consoles are designed to fit and adapt to our clients' needs and specific requirements and not the other way around. Take the next step stores a secure and efficient control room by partnering with us. Contact our team of specialists and industrial designers to work together on empowering your organization towards the safe and productive future that puts you in control and ahead of the competition. To stay up to date with our latest case studies and developments, be sure to follow our social media.

Is a slat wall beneficial, or is it just an aesthetic choice? Let’s discuss how you can keep a dispatch console (or any other control console) clutter-free by using a slat wall system in the command center. A dispatch console can become untidy and messy very quickly with notepads, telephones, radios, office supplies and monitors resting on the work surface. To help operators deal with all the scattered tools on the dispatch console a slat wall is a good solution as it keeps everything the dispatcher needs accessible and organized. How to keep a dispatch console clutter-free with a slat wall After years of designing dispatch consoles and other types of specialized furniture we know how valuable space is in the control room. Specially if the operator must use different types of equipment like a radio, a telephone, and even simple stuff like pen and paper. All of these things add up and clutter the work surface pretty quickly. Why does the problem persist? This happens when the furniture being used was not designed to adapt to the needs of the center. Perhaps when it was first purchased the users were not consulted, or perhaps the operators have had to take on more responsabilities as time goes on, which in turn means more equipment is thrusted upon the console. Working in a cluttered workspace has physical and mental health consequences since every object that is lying on the console doesn’t have a dedicated space, and as such it requires extra effort from the operator to handle it and to keep a semblance of order at their station. Repeating this process all day contributes to an increasing build-up of stress and daily muscle fatigue caused by having to perform the same repetitive motion of reaching for misplaced objects all day long. Why does a dispatch console get cluttered very quickly? There is only so much an operator can tolerate by working on a control console in which they have to adapt to it, instead of having specialized furniture that adapts to them. On the long-run, uncomfortable furniture has a negative impact on the organization by increasing the levels of employee turnover. We previously touched upon this subject last week. Having tools and objects scattered throughout the work surface will cause the operator to constantly reach outside their range of motion. A cluttered work surface impacts the ability of the operator to respond quickly and efficiently to the task at hand. Since the tools like the telephone or writing utensils are constantly being shifted from one position to another, operators have to readjust the way they work, which interrupts their workflow every time they have to rearrange their desk to suit the task at hand. Perhaps managing one telephone on the work surface is not much of a problem. But, when operators have to switch back and forth between different lines and radio equipment, they are confronted with high density of equipment, wiring and electrical services that are using up valuable space and actively contribute to fatigue build-up. After some time this causes the operators to suffer from reduced alertness, attention and vigilance; reduced reaction time, reduced physical capacity, increased sick time, absenteeism and rate of turnover. A slat wall system gives operators easy access to their tools In a control room with clutter-free work surfaces operators can better perform tasks which must be sustained for long periods of time, as well as work tasks which are long repetitive, paced, difficult, boring and monotonous. Since each tool at their disposal has a predetermined place which is always within reach, operators don’t have to worry about finding a new place for it on their workspace and have that mental process always running in the background of their mind. A slat wall provides the operators with a clutter-free workspace that has every tool they need to carry out their job. Having their communications tools, their writing utensils, the monitors, task lamps, status lamps and even their laptops resting on the slat wall frees up their workspace so that they can place temporary items. Since the furniture takes on the role of organizing the tools for the operator to use and store efficiently, they can benefit from an increased alertness, concentration and memory retention. The consequences for operators who work in control consoles that are not designed to accommodate for their jobs can cause them to have poor decision making, bad communication skills and most importantly a reduced ability to handle stress on the job. Keep in mind that a poorly implemented slat wall can further increase the levels of isolation in the control room as it blocks off operators from their colleagues and prevents them from engaging in conversation and team-building. A slat wall can handle an array of monitors, communications tools and even support a laptop, but when designing a new control room, you must ask yourself which tools are required for the job. Just because a control console can handle enormous amounts of equipment doesn’t mean that the operator can do the same. How to implement a slat wall on your control consoles? For control centers that are experiencing high turnover and decreased levels of employee satisfaction, this may be an opportunity to boost staff morale by implementing control consoles that use a slat wall system. This will help operators counter the causes of fatigue throughout their workflow. Having their essential tools within reach and with a predetermined place helps them to better focus on their jobs, and avoid mental and physical fatigue from having to perform repetitive and tedious motions throughout the day, such as having to rearrange what’s in front of them every time they pick up the phone. If you want to know how you can implement a slat wall system in your control room, contact us and our team of specialists and industrial designers will help you create a workspace that adapts to your needs and specific requirements.

What was Project Cybersyn? As part of our blog post on the history of control rooms we briefly touched upon Project Cybersyn, known as Proyecto Synco (Sistema de INformación y COntrol) in Spanish, as it was one of the first iterations of what we now call a modern control room. This week we want to better explain how a control center's design can be so different from what we now imagine when we talk about a mission-critical environment. Especially since this command center has a particular characteristic, which is its lack of furniture! Well, it did have some chairs, but other than that, the designers of the project rejected the presence of tables in the Operations Room. So, what was Project Cybersyn? In essence, it was an ambitious project undertaken by the Chilean government during the 1970s and consisted of building a communications system that was connected to more than 150 state-run enterprises, including 12 of the 20 biggest companies in Chile. At the heart of it, was the centralized Operations Room, from where key stakeholders could enact changes to the economy as they relied on almost real-time data coming in from the factories and state-run companies. The project never reached maturity since the government was overthrown shortly after Cybersyn was commissioned. While this may not be that impressive by today’s standards, keep in mind that a connected network of computers applied outside the realm of the military was a novelty at the time. The components of Project Cybersyn: The Chilean government brought in Stafford Beer, a British consultant and cybernetics theorist, to help their engineers design the country-wide system that would power Project Cybersyn. But to bring the Operations Room to life, Gui Bonsiepe was brought in, who is himself a German industrial designer and thus helped the design team give the room its distinctive look. The goal of the project was to avoid the same mistakes that characterized previous state-run economies like “unrealistic production goals, overused resources, and unwise investment decisions.” Rather than empowering the state, the goal was to encourage the free exchange of information and worker participation, as the factory workers were consulted throughout the design process. The brain of Project Cybersyn was the retro-futuristic-looking operations room, in which there were only 7 ergonomic chairs set in a circle. The designers chose an odd number so that the 7th person could help settle disagreements. The walls of the hexagonal room were lined up with screens that could serve all the historical data of every company owned and run by the state, using pre-prepared slides. Inside the operations room, there was no table because the designers wanted the users to engage in democratic decision-making. The presence of the table would only encourage the shuffling of papers and documents around the room, which went against the design principles of Project Cybersyn. Project Cybersyn was based on the principles of management cybernetics, which is the cybernetics of effective organization. Ultimately, from this operations room, key stakeholders in government and the companies could have daily access to factory production data and a set of computer-based tools that the government could use to predict future economic behavior. As envisioned by the Chilean design team and Stafford Beer, the project was nothing short of becoming the precursor to a socialist internet and the upcoming era of “big data” that characterizes our modern society. How the Chilean government designed Project Cybersyn: The communications system built by the government of Salvador Allende was made up of an “electronic nervous system” which extended more than 3000 miles from north to south across the country. Due to the unavailability of computers at the time, the design team opted to deploy a national network of 500 Telex machines, all collecting real-time data from factories, like production output, energy use, and labor levels, which in turn fed them directly to the operations room located in the downtown Santiago, inside the national telecommunications agency. As for the operations room, it was a hexagonal space 33ft in diameter, in the center, there were 7 white fiberglass swivel chairs with orange cushions, all of them equipped with an ashtray, a small glass holder, and a row of buttons for managing the screens which lined the walls of the room. The screens displayed data on the state of the economy as well as warning signals indicating areas in need of urgent government attention. But these were of limited functionality as they could only show pre-prepared graphs which consisted of graphs and charts prepared by a set of graphic designers. It is worth noting that there were 4 levels of control, the firm, the branch, the sector, and then the total. If one level of control did not remedy a problem in a certain interval, the higher level was notified. So, don’t think that high government officials were alerted by everything that went wrong in every factory throughout the country. How the Chilean government built Project Cybersyn: The software that processed the information recollected by the Telex network was first ran on an IBM 360/50, but later was transferred to a less heavily used Burroughs 3500 mainframe, as the Chilean government had less than 50 computers at the time, which were all manufactured and sold by US companies which by then had all ceased operations in Chile out of fear of being nationalized by the government. The Operations Room was built, and despite being a prototype in nature, in a short period of time about 26.7% of the nationalized industries were already implemented into the system by May 1973. Project Cybersyn showed the world it is possible to create a cutting-edge system using old and proven technologies, demonstrating that the future can also be tied to technologies of the past. Inside the Operations Room, conscious design choices had an important impact on who could access and operate the room. Since the occupants of the chairs would navigate the displays of information using the “big hand” buttons located on the armrests of the chairs, that meant that the users wouldn’t have to rely on technical skills like using a traditional keyboard. This was great for the Chilean workers who hadn't any experience working with computers. But this meant that part of the staff, especially the female secretaries, were left out of the decision-making process by limiting the keyboard experience and replacing it with geometric user-friendly buttons. This matters because this decision was not neutral and reflected who the design team believed should hold power in Chile’s revolutionary context. The Aftermath of Project Cybersyn: Project Cybersyn was an ambitious project that many in the Chilean government believed would bolster the economic program and by extension, Chile’s revolution. Its name comes from the words Cybernetics, the scientific principles guiding its development, and Synergy, the idea that the whole of the system was more than the sum of its technological parts. The Operations Room embodied these ideals as the designers adapted the room and its equipment to the needs and requirements of its users. Cybersyn also signaled to the wider world that computation was no longer put exclusively to work by the military or scientific institutions. We’ve come a long way in the design of mission-critical environments and command centers, and even though this project was never fully realized, there are valuable lessons that can be learned from the failures and successes of Project Cybersyn, especially how one conscious design choice can determine who gets to be part of the decision-making process and who doesn’t. Today, the command center has become an integral part of our daily lives, organizations large and small employ these systems in all industries. At Sustema we have more than 25 years of designing human-centric workplaces like mining operation facilities or public safety answering points, that improve productivity by empowering their operators. We can help your organization with your next project, as our team of specialists and designers will work with you to create a space that adapts to your unique needs and requirements. Contact us to get a free quote and follow us on social media to keep up to date with our latest case study.

Is a sit-to-stand console in the command center a good idea? If you are in the middle of renovating your command center, you’ve probably asked yourself. “Do I choose a standing desk or not?” In a command center people work long hours and they can’t step away from their post because their jobs are mission critical, which means that they must remained focused, and alert at all times. A standing desk encourages movement and helps console operators maintain focus during long hours. Whenever we start working with a client who has only ever used fixed height consoles, one of the first questions we get asked is “Do you think I should go for the height adjustable consoles?” We’ve been in this this business for more than 25 years, and while the need for specialized furniture in the control room is not new, the heightened focus on ergonomics inside the workplace is a relatively new phenomenon. As many companies shifted to working from home during the COVID-19 pandemic, many employees and supervisors realized that they could get the job done while still working comfortably from home. This has been a challenge for employers and organizations who are trying to attract and retain new talent. But one key aspect that can help to bring employees back to in-person work is to have a human centered and ergonomically designed workspace. In other words, to make these spaces as comfortable as our own homes. A sit-to-stand console can empower the operator in the command center An ergonomic workspace not only improves productivity, but it also promotes operator comfort and well-being. In a command center where employees are subjected to enormous pressure every day, planners and supervisors cannot overlook the ergonomics of their center. One factor that has a positive impact in the design of a modern command center is the presence of height adjustable consoles, that allow console operators to adapt their workstation to their needs instead of having to adapt to the rigid and outdated design of old furniture. For example, for console operators who tend to work long hours in high-stress environments, being able to change from a sitting position to a standing position with the push of a button helps to create a more comfortable environment. Which in turn helps operators to remain focused on their task by promoting changes in posture. In a modern command center where operators have access to height adjustable consoles, or standing desks as they are also called, we always hear the same thing. “It’s one of those things that once you start using them, you never want to go back.” For companies and organizations struggling with high turnover and complaints of stress related injuries, implementing height adjustable consoles into their command center is an effective way to attract and retain talent, but also to show current employees that their wellbeing and comfort is not only something that’s nice to have, instead this lets them know that at a macro level, their workplace is designed around them and their needs. Despite their positive impacts in the workplace, standing desks are not a magic solution that will streamline your operations, and it is also not a magic pill that replaces the need for regular exercise by the operators. Instead, it is meant to help promote movement and well-being to the forefront of planners and supervisors who want to boost the morale of their staff. If you are in the process of renovating your command center contact us to get a free quote. Our team of specialists and designers will work with you to create a workspace that adapts to your needs and requirements. Remember that height adjustable consoles are meant to empower operators, who work long shifts. They are designed to promote wellness and encourage console operators to remain focused in high stress environments by allowing them to adapt this furniture to their needs with the push of a button. Sources: Shmerling, Robert. “The truth behind standing desks.” Harvard Health Blog, accessed Monday 26th, 2023. URL Miller, L. “Re-visiting ergonomics for a safe return.” Ergonomic Focus, accessed Monday 26th, 2023. URL.

Join us at the Sustema booth for an unforgettable experience at NENA 2023 Texas! We are thrilled to invite you to the highly anticipated National Emergency Number Association conference and expo in Grapevine, Texas, from June 17th to 22nd, 2023. We assure you that this event will leave you inspired and empowered to make impactful decisions for your emergency center. Stop by booth 731 and be sure to register for the draw of a captivating mystery prize, set to be revealed during the NENA 2023 Texas conference & expo. At Sustema, we believe in the power of first-hand experiences. That's why we will be showcasing one of our remarkable consoles at the booth, allowing you to immerse yourself in our unwavering commitment to quality, ergonomic design, and superior craftsmanship. Our consoles are meticulously crafted to meet the demands of Public Safety Answering Points, and emergency response centers, and we can't wait for you to witness their exceptional functionality and aesthetic appeal. Our esteemed account managers, Louis, and Mark are eagerly looking forward to connecting with you. They are well-versed in the unique challenges faced by decision-makers like yourself and are passionate about finding tailored solutions to address your specific needs. Prepare for engaging conversations that will undoubtedly spark innovative ideas and opportunities for collaboration. To stay updated on all the latest developments, follow Sustema on social media. Not only will this allow you to learn about the lucky prize winner, but it will also keep the conversation flowing beyond the conference, fostering a strong and enduring partnership. But that's not all! The NENA 2023 Texas conference & expo promises to be an event like no other. It offers an unparalleled platform to gain practical, real-world knowledge that you can implement immediately within your organization. With captivating keynote speakers, over one hundred hours of informative breakout sessions, career-building courses and workshops, networking events to foster valuable connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2023 are undeniably one of the year's most important events in our industry. Here are five compelling reasons why you simply cannot afford to miss #NENA2023: 1. Unparalleled Education and Professional Development: Discover the finest educational and training opportunities for public safety professionals. Acquire knowledge that will elevate your organization's capabilities to new heights. 2. Inspirational Keynotes: Prepare to be motivated and empowered by leadership experts and master motivators who will ignite your passion for driving positive change within your organization. 3. Networking Galore: Engage with like-minded professionals, build meaningful connections, and forge partnerships that will open doors to exciting opportunities in the future. 4. Give Back: Join the Run for 9-1-1 and be a part of a meaningful cause. Contribute to making a difference in the lives of those who dedicate themselves to public safety. 5. Interactive Expo Hall: Immerse yourself in an environment buzzing with the latest and greatest products and services. See, hear, and feel the innovation that is shaping the future of our industry. We look forward to meeting you at the Sustema booth #731 at the NENA 2023 Texas conference & expo, where we will explore the endless possibilities for collaboration and success. Let us help elevate your emergency center to new heights. Chat with us now to get a free quote.

About the client - a major mining company With a legacy spanning over six decades and a formidable workforce of more than 8,300 employees, our esteemed client emerges as a standout figure in the Canadian gold mining sector. As a company renowned for its unwavering commitment to excellence, they have established a strong foothold in key global markets, including Canada, Finland, Mexico, the United States, and Sweden. The breadth of their operations, coupled with their unyielding pursuit of innovation, is exemplified by their ongoing exploration and development activities in each of these regions. In line with their ambitious expansion plans, our client recently embarked on a quest for specialized furniture solutions to equip their new operational center. This strategic move underscores their resolute dedication to fostering an environment that embodies both efficiency and aesthetics, affirming their status as industry leaders. The project - what it takes to design a mining operational center Our esteemed client embarked on their latest mining project, prompting their need for specialized furniture in their newly established on-site operational center. This center plays a pivotal role in providing vital support services across a diverse range of functions, spanning administration, financial services, IT, supply chain, human resources, communications, construction, and technical expertise encompassing geology, engineering, metallurgy, infrastructure, marketing, innovation, and digital transformation. To create a dynamic and versatile workspace, our client sought a comprehensive furniture solution that would optimize productivity and efficiency. In response, we designed both dual-surface and single-surface control consoles tailored to the demands of a 24/7 operational environment. These consoles boast a wide and clutter-free work surface, meticulously crafted to withstand the rigors of continuous operations. With an unwavering commitment to durability, our furniture showcases a heavy-duty and scratch-resistant construction, ensuring resilience during round-the-clock activities. Recognizing the significance of ergonomic considerations, we integrated urethane edges to prioritize user comfort, effectively minimizing strain during extended work hours. Moreover, our solution features a robust steel substructure seamlessly integrated with cutting-edge cable management solutions, including electrical raceways. This strategic implementation guarantees organized and efficient cable routing, playing a pivotal role in maintaining uninterrupted performance within the non-stop work environment of our client's operational center. By providing a seamless fusion of functionality, durability, and ergonomic design, our furniture solution empowers our client to operate at their peak, further solidifying their position as industry leaders in the mining sector. The solution - heavy-duty control consoles for the mining industry Recognizing the need for a superior furniture solution, our client made a confident choice by selecting our best-selling offering, the Transit control console, specifically the Transit C-300 Console. Expertly engineered to cater to the unique requirements of Stock Traders, Surveillance, Security, 911 Call Centers, and Command Control rooms, this remarkable Cockpit-style configuration perfectly addresses a common ergonomic concern prevalent in these environments. A standout feature of the C-300 Transit Console is its adjustable height capability, encompassing the entire upper portion of the console, ensuring optimal customization for each user. Complementing this, the console also boasts height-adjustable keyboard support, aligning with our commitment to ergonomic excellence. By empowering individuals to personalize their workspace, our solution maximizes comfort, productivity, and overall well-being. Furthermore, the C-300 Transit Console goes beyond ergonomic considerations to deliver maximum functionality. The integration of a versatile slat wall enables effortless installation and positioning of multiple LCD screens, facilitating seamless information display. The inclusion of strategically designed storage units guarantees secure housing for computers while ensuring convenient access to cables, minimizing disruptions, and optimizing workflow. To further streamline installation and modifications, our console incorporates cutting-edge cable and data management supports, ensuring a well-organized and efficient workspace. Beyond its impressive features, the Transit control console stands tall with its solid construction, instilling unwavering stability and resilience. It effortlessly withstands substantial weight on its upper mobile surface, providing a reliable and durable foundation for demanding operational environments. With the Transit control console, our client discovered a comprehensive solution that harmoniously combines comfort and efficiency, empowering them to thrive in their workplace with unmatched confidence. The result: In the dynamic landscape of the mining industry, the meticulous design and manufacturing of our furniture played a pivotal role in empowering our client to achieve their goals while staying ahead of the competition. Our specialized solutions provided a solid foundation for the creation of an operational center that seamlessly supported a diverse range of functions crucial to their success. From administration and financial services to IT, supply chain, human resources, communications, construction, and various technical services, our furniture solutions proved indispensable. At the heart of our offering were the dual surface control consoles, prominently featuring the Transit C-300 Console. These consoles delivered a spacious and uncluttered work surface, meticulously tailored to meet the exacting demands of our client's operations. The consoles' adjustable height and ergonomic features were thoughtfully incorporated to prioritize user comfort, enabling sustained productivity even during long work hours. To maintain an organized and efficient workspace, our furniture integrated advanced cable management solutions, including electrical raceways and CPU enclosures. These smart additions facilitated streamlined cable routing, minimizing disruptions, and ensuring convenient IT access for seamless operations. Furthermore, the consoles' solid construction and impressive weight-bearing capacity instilled a sense of stability and durability, essential for withstanding the rigorous demands of the mining industry. By embracing our furniture solutions, our client was able to optimize their workspace, unlocking enhanced operational efficiency and maintaining a competitive edge in the mining sector. Our unwavering commitment to delivering excellence in design and functionality propelled their success, cementing their position as industry leaders. Make the choice that ensures success in the mining industry As decision-makers in the mining industry, the importance of equipping your operational centers with specialized furniture cannot be overstated. Our meticulously designed and manufactured solutions offer a strategic advantage, optimizing productivity, enhancing efficiency, and fostering a work environment that prioritizes both comfort and functionality. Take the next step towards elevating your operations by partnering with us. Contact our team today to explore how our tailored furniture solutions can empower your organization, streamline workflows, and put you ahead of the competition.

About the client: With over 30 years of innovation and a global presence, our client is redefining the cathodic protection and pipeline integrity monitoring industry. Serving over 200 organizations across North America and beyond, they have protected over 160,000 kilometers of pipeline assets. As part of their expansion project into their new Headquarters, Sustema was approached to design and manufacture specialized furniture that aligned with their budget and specifications. The Project: During the construction and expansion of their new Headquarters in Calgary, our client sought specialized furniture solutions for their engineers' workstations. The newly constructed 18,500-square-foot facility is a testament to their commitment to leading-edge manufacturing technologies, lean process flows, and sustainable practices. With our expertise in ergonomic design and state-of-the-art tech benches, we were the ideal partner to ensure increased efficiency, healthier margins, and an enhanced overall customer experience. Together, we created workstations that not only promote ergonomics but also elevate employee productivity and job satisfaction. The Solution: Our solution for the client involved the implementation of custom engineering workstations equipped with our state-of-the-art Tech-Bench, designed to serve as a versatile product assembly line for their new Headquarters. The setup included a set of 2 linked units and 8 Service Benches linked back to back units, providing ample workspace with a width of 72". To optimize productivity and user comfort, the workstations featured mechanically height-adjustable and high-pressure laminate worksurfaces, allowing for customization based on individual requirements. To maximize efficiency, an accessory rail was integrated, providing easy access to power and data. Additionally, height-adjustable laminated shelves were installed, supported by heavy-duty vertical beams, optimizing space utilization. With the inclusion of electrical raceways underneath the work surface, cable management was streamlined for a clean and organized workspace. The Result: The implementation of the state-of-the-art tech bench had a significant positive impact on our client's productivity and efficiency. By streamlining their assembly process, the new setup resulted in time savings and improved overall productivity. With increased service and support, manufacturing, warehouse space, as well as expanded office space for their growing engineering and administrative teams, our client experienced enhanced operational capabilities. The unique design of the manufacturing area allowed for easy reconfiguration based on demand, ensuring flexibility and adaptability. Our Integration System, specifically designed for high-data-intensive environments, proved to be the ideal solution for their technological needs. Its ergonomic and aesthetic features complemented the efficient workflow, resulting in an environment that fostered productivity and supported the demands of their operations. Conclusion: By integrating our custom-designed tech bench in their new Headquarters in Calgary, our client not only streamlined their assembly process, saving time and improving overall productivity but also demonstrated their commitment to quality and supply chain security. The addition of a state-of-the-art surface mount line further solidifies their position as an industry leader, offering enhanced quality control and supply chain resilience. At Sustema, we take pride in our ability to deliver customized solutions that not only enhance workflow and productivity but also provide long-term value and strategic advantages. As our client continues to thrive and grow, we stand ready to support their evolving needs and contribute to their continued success in the industry. Stay ahead of the curve and gain exclusive access to our portfolio of success stories. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations. Follow us on LinkedIn today.

In the high-stakes environment of control centers, where critical decisions are made and lives are impacted, the significance of optimal lighting conditions cannot be overstated. Lighting plays a crucial role in shaping the well-being, alertness, and performance of dispatchers who tirelessly operate in these 24/7 workspaces. By understanding the interplay between lighting and human physiology, we can unlock insights that empower us to create control center environments that foster productivity, resilience, and mental well-being. In this article, we explore the fascinating world of control center lighting, examining the connection between lighting and circadian rhythms, the role of lighting in reducing eye strain, and how thoughtful lighting design can elevate console operators' experiences. Join us on this illuminating journey as we shed light on the path to enhanced control center ergonomics. Understanding the Impact of Lighting on the human body The human body operates on a natural cycle known as the circadian rhythm, which regulates our sleep-wake patterns and influences various physiological processes. Control center operators, who often work extended shifts and irregular hours, are particularly susceptible to disruptions in their circadian rhythms. Lighting plays a vital role in regulating these internal body clocks and promoting optimal alertness and performance. Research has shown that exposure to bright, blue-rich light during the day can enhance alertness and cognitive function, while warmer, dimmer light in the evening promotes relaxation and prepares the body for sleep. The careful management of lighting intensity and color temperature can help prevent excessive fatigue and the associated negative effects on cognitive performance. By providing an optimal lighting environment that takes into consideration the circadian rhythms of console operators, control centers can promote sustained attention, reduce errors, and enhance operational efficiency. Alleviating Eye Strain with Thoughtful Lighting Design Control center operators, including 911 dispatchers, are often required to monitor multiple screens and maintain constant visual focus for extended periods. This demanding task can put significant strain on their eyes, leading to discomfort, fatigue, and even long-term vision problems. However, with the right lighting design, control centers can mitigate eye strain and create a more comfortable and productive work environment. A transit operator works diligently with their console and a video wall. One key aspect of lighting design that can help reduce eye strain is proper task lighting. Adequate illumination of workstations and control panels ensures that dispatchers can read information clearly without straining their eyes. Adjustable task lights with dimming capabilities allow operators to customize the lighting level to their specific needs, minimizing glare and optimizing visual comfort. Another consideration is the use of indirect lighting to provide uniform illumination across the control center. Indirect lighting fixtures, such as recessed ceiling lights or wall washers, distribute light evenly throughout the space, reducing the contrast between bright screens and dark surroundings. This helps alleviate eye fatigue by creating a more balanced visual environment and reducing the strain caused by constant shifts in brightness. Integrating Ergonomics and Lighting for Operator Well-being Creating a control center environment that promotes operator well-being goes beyond lighting design alone. Ergonomics plays a crucial role in ensuring the comfort, health, and productivity of control center operators. By integrating ergonomic principles with thoughtful lighting design, control centers can create a holistic approach to support their operators. Proper ergonomic design focuses on optimizing the physical layout of control center workstations, including console placement, monitor positioning, and adjustability of furniture. When combined with appropriate lighting, ergonomic considerations can further enhance operator comfort and reduce the risk of musculoskeletal disorders and fatigue. An ergonomic control console should allow operators to adjust the height and tilt of their monitors to minimize glare and maintain a neutral viewing angle. This helps prevent eye strain and neck discomfort, particularly during long hours of continuous monitoring. Additionally, control center operators should have access to adjustable task chairs that provide proper lumbar support and encourage good posture. Moreover, implementing biophilic design elements in control center environments can positively impact operator well-being. Natural elements, such as plants or views of the outdoors, have been shown to improve focus, reduce stress, and enhance productivity. Integrating these elements, along with proper lighting, creates a more pleasant and visually appealing work environment for control center operators. The Role of Ergonomic Control Room Furniture in Enhancing Lighting Design Ergonomic control room furniture plays a crucial role in enhancing the effectiveness of lighting design in control centers. It provides the foundation for operators to work comfortably and efficiently, complementing the benefits of well-designed lighting solutions. Let's explore the key aspects of ergonomic control room furniture that contribute to operator well-being and lighting optimization. 1. Adjustable Workstations: Ergonomic control room furniture offers height-adjustable workstations, allowing operators to find their optimal seated or standing position. This flexibility promotes good posture, reduces the risk of discomfort, and enables operators to align their line of sight with monitors and lighting sources effectively. 2. Cable Management: Effective cable management is vital for both ergonomic and lighting purposes. Well-designed control room furniture incorporates cable management solutions to keep cables organized, preventing clutter and ensuring that lighting fixtures are unobstructed. This helps maintain optimal lighting conditions and reduces the risk of accidents or damage caused by tangled cables. 3. Customizable Configurations: Ergonomic control room furniture is often modular and customizable to fit the unique needs of each control center. This allows for optimal placement of lighting fixtures, control panels, and monitors, ensuring that lighting is evenly distributed across workstations. Customizable configurations also facilitate efficient collaboration and information sharing among operators. 4. Task Chairs with Ergonomic Features: Operator chairs are a critical component of ergonomic control room furniture. They should offer ergonomic features such as adjustable height, lumbar support, and cushioning to promote comfortable seating during long hours of operation. Additionally, chairs with breathable and moisture-wicking materials contribute to operator comfort, reducing distractions caused by discomfort. 5. Durability and Longevity: Ergonomic control room furniture is designed to withstand the demands of 24/7 operations. High-quality materials and construction ensure durability, minimizing the need for frequent replacements. This reliability extends to lighting fixtures, ensuring consistent and effective lighting over an extended period. City of Springfield Emergency Communications Center. In conclusion, the impact of lighting conditions in control centers cannot be underestimated. By understanding the impact of lighting design choices on the human body, control centers can implement effective lighting solutions that prioritize operator well-being, performance, and overall efficiency. Through the integration of lighting design principles, ergonomic control room furniture, and advanced technologies, control centers can create an environment that fosters optimal working conditions for operators, leading to improved productivity and enhanced decision-making. As technology and industry demands continue to evolve, it is crucial to stay informed about the latest advancements in lighting design and ergonomic solutions to continually enhance the control center environment. We are on social! Learn of the latest trends in 911 dispatcher centers by following us on social media. We publish daily about the latest design trends in specialized furniture, how you can apply ergonomics for a human centered workplace and offer exclusive insights into our design and manufacturing process.

As a supervisor overseeing a 911 center, you understand the crucial role your team plays in ensuring public safety. With the upcoming renovation of your dispatch center, you have a unique opportunity to not only upgrade the physical space but also bring your team together and boost long-term morale. This post aims to guide you through this transformative process, highlighting how the remodeling of your center can serve as a powerful team-building exercise. By involving your dispatchers in personalizing their workspaces and creating an environment that fosters collaboration and comfort, you can cultivate a sense of unity, resilience, and pride. Let's explore how this renovation can go beyond aesthetics and positively influence the mindset and performance of your team, making the dispatch center a place where they truly want to continue making a difference. The Power of Team Building Through Renovation of a 911 Dispatch Center The dispatch center is not just a workspace; it's the heart of your team's operations. When embarking on therenovation for a 911 dispatch center, it's essential to consider the impact it can have on the individuals who spend countless hours working in this environment. One effective way to bring your team together and improve morale is by allowing them to personalize their workspaces. Moreover, involving your team in the design and layout decisions can foster a sense of camaraderie and collaboration. Seek their input on aspects like workstation configuration, lighting preferences, and ergonomics. By valuing their opinions and incorporating their ideas, you demonstrate that their well-being and comfort are a priority. This collaborative approach not only enhances their job satisfaction but also boosts their overall engagement and productivity. Remember, the dispatch center serves as the hub for critical communications and decision-making. When each dispatcher feels a sense of ownership and connection to their workspace, it creates an environment where they are motivated to perform at their best. Let's delve deeper into how the layout and design of the center can foster teamwork, communication, and support among your valuable team members. Designing a Layout for Collaboration and Efficiency Inside the Control Room In a bustling dispatch center, seamless communication and easy collaboration are paramount. The layout and design of the workspace play a crucial role in enabling a smooth flow of connectivity among team members. When planning the renovation, consider open traffic flow that allows people to move effortlessly from one corner of the center to another. By creating clear sightlines between team members, you facilitate visual communication, enabling dispatchers to connect and support each other effectively. When a dispatcher can easily catch the attention of a colleague across the room, it fosters a sense of unity and shared purpose. Whether it's a quick glance of reassurance during a high-pressure situation or a nod of acknowledgment for a job well done, these small moments of connection can make a significant impact on team morale. Remember, a connected and supported team is a resilient team. When dispatchers feel connected to their colleagues, they are more likely to seek and offer assistance, share valuable insights, and work together seamlessly to address challenges. By intentionally designing the layout to facilitate communication and support, you create an environment where your team can thrive and excel in their vital roles. Health and Comfort as Key Factors in Morale Boosting As you know, the dispatch center is a dynamic environment that operates around the clock, demanding the utmost focus and attention from its staff. Recognizing the significance of health and comfort in such a high-stress setting is essential for creating a supportive and productive workspace. During the renovation process, consider ergonomic principles and prioritize the well-being of your dispatchers. Ergonomically designed workstations, adjustable chairs, and proper lighting can significantly contribute to their physical comfort and help reduce the risk of strain or injuries. A comfortable and supportive workspace allows dispatchers to maintain their focus and perform their duties effectively without unnecessary distractions or discomfort. Incorporating elements that promote mental well-being is equally important. Consider creating designated quiet areas or break rooms where dispatchers can take a moment to recharge and decompress during their shifts. Comfortable seating, calming colors, and access to natural light can all contribute to creating a soothing environment that promotes relaxation and reduces stress. TL;DR Undergoing a renovation of your dispatch center presents a unique opportunity to bring your team together, boost morale, and create a workspace that promotes productivity and well-being. By involving your team members in the process and allowing them to personalize their space, you empower them and foster a sense of ownership. The careful consideration of layout and traffic flow ensures smooth operations and facilitates collaboration among team members. Prioritizing the health, comfort, and feedback of your team members creates a cohesive and supportive workspace that they will be proud to be a part of. By embracing this remodeling journey, you are not only improving the physical space but also cultivating a positive and resilient work environment that will have a lasting impact on your team's morale and performance. We are on social! Learn of the latest trends in 911 dispatcher centers by following us on social media. We publish daily about the latest design trends in specialized furniture, how you can apply ergonomics for a human centered workplace and offer exclusive insights into our design and manufacturing process.

Broadcast control rooms play a critical role in the production of live events, news broadcasts, and television shows. They provide a centralized location for the production team to work and communicate with one another seamlessly. This is achieved using well-designed console furniture, which allows the technical team to customize their workspace for their specific needs at any given time. Additionally, large multi-view screens and video walls enable the team to have a comprehensive view of what is happening in the main room, on the event screens, and on live streams. Assessing User Needs in a Broadcasting Control Room Assessing user needs is the first step in the process of upgrading your broadcasting control center. The acquisition of new control room furniture involves multiple stakeholders, including IT professionals, architects, and project managers. These individuals work together to identify the needs of the control center in terms of technology and ergonomics. There are several reasons why existing console furniture may not meet the current or future needs of the control center. For example, outdated consoles may lack the functionality and ergonomics necessary for the technical team to work efficiently and comfortably. In some cases, the consoles may not meet new IT requirements, such as the need for advanced cable management or compatibility with new equipment. Additionally, the expiration of console warranties may necessitate the need for upgraded furniture. Whatever the reason, identifying user needs is essential for determining the type of console furniture and video wall systems that will best suit the control center. By identifying these issues early on, you can ensure that the new console furniture is customized to your unique needs and addresses any issues from the previous setup. Equipment, Power, and Ergonomics inside a Broadcasting Control Room When it comes to selecting equipment and designing the control room, there are a lot of considerations to keep in mind. One important factor is ergonomics, which can greatly impact the comfort and productivity of control room operators. To this end, Sustema's console furniture includes several features that help optimize ergonomics. For example, the dual-surface height adjustment and user height pre-set allow operators to easily adjust the height of the desk to suit their needs, while the focal depth adjustment for monitors ensures that screens can be adjusted to the correct distance for optimal viewing. In addition to ergonomics, there are other important considerations to keep in mind when designing a control room. For example, cable management is crucial to keep wires organized and out of the way, and Sustema's premium cable management system helps ensure that cables are kept neat and tidy, by running them through cable chains, wall systems, and if it is available in the location, by taking advantage of raised floor systems. Other helpful features include USB and power outlets on the desk surface for easy access, side work surfaces for additional workspace and paper storage to keep important documents close at hand. With these and other features, Sustema's control room furniture is designed to help operators work more comfortably and efficiently, ensuring that they can stay focused on their critical tasks. Establishing a Budget and Timeline for a Control Room Upgrade Project Establishing a budget and timeline is a crucial step in any control center upgrade project. At Sustema, we work with our clients to establish a realistic budget and timeline based on their unique needs and requirements. This includes not only the cost of the new console furniture but also installation fees, freight costs, and any applicable warranty breakdowns. At Sustema, we provide our clients with comprehensive quotes that outline all these costs upfront, so there are no surprises later. Additionally, we work closely with our clients to establish a realistic timeline for the project, considering any potential delays or obstacles that may arise. Room Layout and Configuration Inside a Broadcast Control Room When designing a new control room, one of the key factors to consider is the floor layout. This involves considering tangible factors such as electrical, ventilation, and data, as well as intangible elements such as noise, lighting, and the overall atmosphere of the room. The goal is to maximize the efficiency of the workflow for the people and processes in the room, while also creating a comfortable and conducive environment for the users. In addition to the floor layout, it's also important to consider the configuration of the control room console and video walls. This involves determining the number of workstations required, the size and number of monitors, and the placement of equipment and peripherals. At Sustema, we take a user-centered approach to room layout and configuration, working closely with our clients to ensure that every aspect of the design corresponds to their specific needs and requirements. Our team of experts can provide guidance and support throughout the process, from initial design concepts to final installation and testing. At Sustema, we specialize in designing and manufacturing both control room console furniture and video wall systems. We understand the importance of having a comfortable and efficient work environment, especially in high-pressure situations where time is of the essence. Our products are designed to optimize workflow and minimize downtime, which helps to improve productivity and reduce stress levels. With years of experience in the industry, we have a unique perspective on what makes an exceptional control room and are committed to providing our clients with the best solutions for their needs. Follow us on Linkedin for design insights and inspiration for your next furniture upgrade

About the client A large insurance and wealth management group in Canada with operations in the United States needed a new center for their computer assembly posts. They were looking for a partner who could deliver a solution that would meet their unique needs and specifications. After careful consideration and evaluation, they chose our company to provide the design and build of the center. Our team worked closely with them to ensure that the center was completed on time, within budget, and to their exact specifications. We were proud to be a trusted partner in this important project for their business. The Project When we were approached by our client to design and build their state-of-the-art computer assembly posts, we were excited by the opportunity to showcase our expertise in tech-bench design and manufacturing processes. The project had specific requirements, including the need to accommodate 18 workstations, optimize the available space on their worksurfaces, a functional and ergonomic design for an IT-intensive environment, easy and quick access to CPU cables and LCD monitors in order to reduce interruptions, sturdiness to be able to withstand long working hours, a technological aesthetic to create an inspiring and comfortable working space, a modular design that allowed the capacity to add future accessories and components, and an installation with a lifetime warranty backed by the manufacturer. The Solution For this project, our client chose our Integration F500 Tech-bench. This system is the ideal solution for computerized environments such as computer labs, scientific workshops, and service and repair centers. The system was specifically designed and manufactured for work environments in which equipment is used intensively and thus requires the highest standards of durability. To respond to the ergonomic criteria of the project, the work surfaces are electronically height adjustable, while also providing an elegant cable management solution by using cable chains and electrical raceways to give users easy access to power and data. Its worksurfaces and CPU shelving can be installed at various heights on the vertical structure to accommodate the user’s work tasks and are available in many sizes and finishes. We also provided our client with a fixed-height version of the tech bench that features three shelving units to maximize storage capabilities. The Result To fit the needs of the available space and their requirements, our client chose an Integration Tech-Bench with 48 inches of width and vertical posts of 82 inches to serve as the basic unit for their new computer assembly department. To maximize the available space, the Tech Benches are placed side by side to create a large work surface area, with sections that can be individually height adjusted to suit the task at hand. Following these guidelines, the two shelving units create a large storage space that covers the entirety of the work surface. Since the Tech-Benches are electronically height adjustable, the LCD monitors and the CPUs are mounted directly on the work surface to move freely and be adjusted accordingly to the user’s requirements. Additionally, for users to access power and data, the Tech Benches include a power distribution unit that runs horizontally and is attached to the electrical raceway. Data ports are easily found on vertical posts. As for the fixed height versions of the tech bench, they have a work surface of 60 inches of width and rack mount capabilities to store essential tools and components needed throughout the day. This fixed version of the tech bench can be mechanically height adjusted to the vertical posts system. Conclusion We were thrilled to be the chosen partner for our client's computer assembly center project. Our team worked diligently to ensure that the project met all our client's specific requirements, and the result was a state-of-the-art center that exceeded their expectations. The integration F500 Tech-bench was the perfect solution for this project, providing durability, functionality, and an ergonomic design. We are proud to have been a trusted partner in this important project for our client's business and are excited to continue to offer innovative solutions for all our client's needs. Stay ahead of the curve and gain exclusive access to our portfolio of success stories. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations. Follow us on LinkedIn today.

At Sustema, we pride ourselves on having a cohesive and diverse workplace made up of talented individuals from all over the world, each bringing their unique skills and experiences to the table. As we approach International Workers Day, we would like to take the opportunity to highlight the amazing individuals who work tirelessly to empower telecommunicators and console operators through our products. From Canada to Italy, France to India, our team members come from a wide range of backgrounds, and we believe that this diversity is what makes us strong as a company. Join us in celebrating the hard work and dedication of our global team this International Workers Day. In-House Manufacturing: Proudly Made by Our Professionals We take pride in manufacturing all our custom-built consoles in-house. This ensures that every detail is executed to perfection and meets our customers' exact specifications. It's all thanks to the hard work of our dedicated professionals, including Jamie, Hugo, Kenny, Jose, Max, Pedro, and many others, who ensure that every screw, piece of wood, urethane edging, and steel component is in place. Without their commitment to quality, none of this would be possible. We are grateful for their contribution to our success and the satisfaction of our customers. Ensuring Timely Delivery: Meet Our Dedicated Shipping Team Not only do we manufacture all our custom-built consoles in-house, but we also have a team responsible for ensuring they are delivered on time and in perfect condition. Awadhi, Octavian, Najlaa, and the rest of the team make it their priority to ensure our products arrive at their destination seamlessly. Their work may sound simple, but it takes a great deal of effort and attention to detail. We are grateful to have them on board at Sustema. Guiding Our Clients: Our Charismatic Account Managers If you attended any of last week's trade shows, you may have had the pleasure of meeting our charismatic account managers. They serve as the initial point of contact for our clients and guide them through each step of the process as we collaborate to build reliable, durable control consoles. Whether we're tackling a small-scale, single-console project or a large-scale endeavor involving 100 or more consoles, Drew, Louis, Derek, Mark, Ryan, Jean-Francois, and Nadjib are always just a phone call away, ready to provide prompt and knowledgeable support. Turning Ideas into Reality: Meet Our Creative Design Team The products that you see from Sustema are a result of our talented design team who turn ideas into reality at the drawing table, or rather, the digital canvas. Our industrial designer, Hadi, works alongside a team of professionals including Jeanne, Lea, and Etienne in the coolest office in the building where creativity meets pragmatism. At Sustema, we take pride in our custom-built and expertly assembled products that all start with a great design. Embracing Inclusion and Diversity: A Component of Our Workplace Culture. At Sustema, we believe that a healthy workplace culture is fostered by inclusion and diversity. We understand that having a team made up of individuals from a range of backgrounds, cultures, and experiences can drive innovation and creativity. As a company, we are proud to have assembled a cohesive team of talented professionals from Canada, the USA, England, Ukraine, Romania, Mexico, Algeria, Syria, Italy, France, Portugal, Honduras, India, Cameroon, and many other places. We work together as a system that welcomes and supports everyone, creating a stronger team that is better equipped to meet the needs of our customers and the ever-changing industry.