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The Evolution of Control Room Design: Navigating Past, Present, and Future

Updated: Feb 26

From the strategic chambers of ancient castles to the technologically advanced control centers of today, the concept of a control room has been pivotal across centuries for managing resources, ensuring operational efficiency, and maintaining situational awareness. However, the journey of control room design, much like the progression of the workplace, has been anything but static. It mirrors a continuous evolution shaped by technological advancements, changing operational needs, and an increasing emphasis on operator comfort and ergonomics.


The Historical Foundations 


Tracing back to the 1600s, the office concept as seen in organizations like the East India Company provided early examples of centralized operation management. Yet, it wasn't until the 1920s that the modern control room began to take shape within industrial settings, primarily to oversee production processes. These early control rooms, including the iconic NASA mission control, were bastions of functionality, where utility took precedence over comfort.


A Shift Towards Operator-Centric Design 

Old control room at Stevnsfort
Old control room at Stevnsfort

The introduction of computers and visual display units in the latter half of the 20th century marked a significant shift. As Tony Ivergard notes, this shift was not without its challenges. The adoption of new technology necessitated special lighting conditions, imposed greater demands on operators' eyesight, and introduced heat dissipation issues from IT equipment. These changes highlighted the need for a design philosophy that considered not just operational efficiency but the well-being of the operators. 


7 chairs at the operations room in project Cybersyn (proyecto SYNCO)

Drawing on insights from "Workplace by Design," it becomes clear that the evolution of control room design parallels the broader trends in workplace optimization. Franklin Becker and Fritz Steele emphasize the impact of physical design on productivity and organizational effectiveness, advocating for environments that support both the individual and collective needs. This perspective is increasingly relevant in control room design, where ergonomics, adaptability, and technological integration have become critical factors.

Modern CCTV command center with Video Wall
Modern CCTV command center with Video Wall

The Modern Control Center: A Hub of Collaboration and Technology 

The COVID-19 pandemic served as a global pause, prompting a reevaluation of workspace design. Far from becoming isolated workstations, modern control rooms are evolving into dynamic control centers that foster communication and promote collaboration. This transformation is driven by the rapid pace of technological change, demanding more sophisticated and resilient furniture solutions to support an array of advanced tools and systems. 


Surveillance and Security: A Growing Domain 


Modern 911 dispatch center, PSAP center with opern floor layout
Modern 911 dispatch center

One of the most notable expansions of control center applications has been in surveillance and security. Beyond traditional policing, these centers now play a crucial role in urban, business, and residential district oversight. Similarly, the financial sector has seen a significant integration of control centers, starting with companies like Reuters and Bloomberg leveraging real-time data for market analysis and financial planning.

Professional Trading Desks

Looking to the Future 


As we look ahead, the trajectory of control room design is set to embrace even greater complexity and connectivity. The principles outlined in "Workplace by Design" suggest a future where the design of control centers continues to evolve in response to technological advancements, environmental sustainability, and human-centric design considerations.

The increased comfort for users means moving towards a lighter, neater, and more streamlined 911 dispatch center.

The incorporation of control centers across various industries underscores a broader trend towards more integrated, technologically advanced, and ergonomically focused work environments. Whether in the private sector or government operations, the role of control rooms in managing critical systems of our daily lives is undeniable and expanding.

Modern 911 dispatch consoles maximize their call center's efficiency while making the most of available real estate

The evolution of control room design reflects a journey from purely functional spaces to complex, technologically integrated environments that prioritize operator well-being and efficiency. As we continue to reinvent these crucial workspaces, the lessons from the past, combined with forward-looking design philosophy, will guide us toward creating the high-performance control centers of the future.

Embracing Next Generation 911 

As we delve deeper into the evolution of control room design, it's important to spotlight a major development in the realm of emergency services: the advent of Next Generation 911 (NG911). It represents a monumental shift from traditional emergency response systems to a more integrated, IP-based infrastructure capable of handling voice, text, and multimedia communications.

This evolution is particularly relevant to control room design, because it requires planners and supervisors reimagining how their 911 dispatch centers are setup. The implementation of NG911 introduces a myriad of considerations and challenges for modern control room design.

control room 911 dispatch console NG911 NEXT GENERATION ready consoles

The most important update is the need for systems that can seamlessly integrate a diverse range of data inputs, from video feeds and text messages to traditional voice calls. This requires advanced technological solutions but also a design ethos that prioritizes flexibility, ergonomics, and operator well-being.


The NG911 framework underscores a move towards environments that are literally, high-tech. But it can also contribute to high-stress, high-stakes decision-making. Control rooms are being designed with a greater emphasis on ergonomics and operator support, recognizing the critical role of human factors in emergency response. Features such as adjustable workstations, optimized lighting, and acoustical treatments are becoming standard, reflecting an operator-centric approach to control room design.

911 dispatch centers are evolving into hubs of cross-agency communication, with designs that facilitate teamwork and information sharing both within and across emergency response teams. This shift not only enhances the effectiveness of emergency responses but also influences the physical layout and technological infrastructure of control rooms.


Ready to Transform Your Control Room? Let's Get Started!

Whether you're planning a major renovation of your existing control room or embarking on the exciting journey of building your first 911 dispatch center, our team is here to bring your vision to life. With over 25 years of experience in the specialized furniture industry, we pride ourselves on supporting critical industries with state-of-the-art, ergonomic solutions tailored to meet your specific needs and requirements.

Our commitment to innovation, quality, and comfort has made us a trusted partner in designing environments that enhance operational efficiency and ensure the well-being of operators. Don't settle for anything less than the best for your mission-critical operations. Contact us today to learn how we can help you create a control room that sets new standards in functionality and design.

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