Designing an Ergonomic Control Room Layout We start the design process by understanding that no two control rooms are the same. That is why we design a custom solution for all of our clients, whether we are talking about the dimensions of the floor layout, the number of users working in the same room, the type of equipment used (CPUs, KVMS, Monitors), etc. With over 20 years of experience designing and manufacturing technical furniture solutions for a vast array of industries, we have worked with air traffic control, public safety, chemical and petrochemical, telecommunications, transportation, oil and gas, and military and government operations. While these industries share some similarities, every project needs to be assessed through a unique lens. The Control Room Design Process When designing a new control room environment, we work hand in hand with the different stakeholders in the organization throughout the project, to make sure that every aspect corresponds to what our client needs. In order to ensure that nothing gets missed in terms of ergonomics, it can be helpful to start with the macro-environment in mind and move towards the end-user. The framework consists of the following: The Floor Layout: It is important to take into account many factors when looking at maximizing the efficiency of the workflow of the people and processes of the room. Tangible factors like electrical, ventilation, and data are obviously important when planning your control room layout. On the other hand, intangible elements such as noise, lighting, colors in the room, the grouping of people, overall feel and atmosphere of the room are often overlooked during this process. Learn more The Console: A console that is designed with the end-user in mind has the benefit of increasing productivity in the workplace. Users who have to stay at their station for many hours feel less tired, more comfortable, and can therefore stay focused on their tasks. Building an ergonomic console involves the integration of multiple features such as height-adjustable work surfaces but it also means that the furniture can hold all the IT equipment required to perform the job such as multiple screens, power and data ports, KVMs, and much more. Common Types of Control Room Console Configurations How Do You Create An Efficient Control Room Floor Layout? Ergonomics has become an integral part of the design of office and control center equipment and environments. The implementation of a proper ergonomics program has been shown to positively benefit both the operator and the employer. Read More Keep in mind the main purpose of the control room. Is it a dispatch communication center, a security control room, an industrial plant control room? As an example, in industrial applications, safety is the most important factor. You have to eliminate tripping hazards, wide walk areas, reduced clutter on the surface on the consoles so that items are not blocking and controls of the console or IT equipment. Is there anything working against team collaboration and assistance in the control room? Does the layout and console design encourage verbal communication with co-workers? Can a supervisor see all operators in the control room? Can they walk to them in the most realistically direct path? As an example, in an EMS communications room, 5-6 seconds of walk time matter, when a supervisor needs to assist a new call taker with an emergency on the line. Separating the console placement to allow walkaround gives flexibility as well. It can save walking around two or 3 consoles just to get to one. Request a Free Floor Design ! At Sustema, our consoles are designed with a firm understanding of the rigorous conditions that operators face in the control room environment. Please let us know if you have any questions regarding our product and services by contacting us at 1-800-455-8450 or by email at info@sustema.com.

Is a slat wall beneficial, or is it just an aesthetic choice? Let’s discuss how you can keep a dispatch console (or any other control console) clutter-free by using a slat wall system in the command center. A dispatch console can become untidy and messy very quickly with notepads, telephones, radios, office supplies and monitors resting on the work surface. To help operators deal with all the scattered tools on the dispatch console a slat wall is a good solution as it keeps everything the dispatcher needs accessible and organized. How to keep a dispatch console clutter-free with a slat wall After years of designing dispatch consoles and other types of specialized furniture we know how valuable space is in the control room. Specially if the operator must use different types of equipment like a radio, a telephone, and even simple stuff like pen and paper. All of these things add up and clutter the work surface pretty quickly. Why does the problem persist? This happens when the furniture being used was not designed to adapt to the needs of the center. Perhaps when it was first purchased the users were not consulted, or perhaps the operators have had to take on more responsabilities as time goes on, which in turn means more equipment is thrusted upon the console. Working in a cluttered workspace has physical and mental health consequences since every object that is lying on the console doesn’t have a dedicated space, and as such it requires extra effort from the operator to handle it and to keep a semblance of order at their station. Repeating this process all day contributes to an increasing build-up of stress and daily muscle fatigue caused by having to perform the same repetitive motion of reaching for misplaced objects all day long. Why does a dispatch console get cluttered very quickly? There is only so much an operator can tolerate by working on a control console in which they have to adapt to it, instead of having specialized furniture that adapts to them. On the long-run, uncomfortable furniture has a negative impact on the organization by increasing the levels of employee turnover. We previously touched upon this subject last week. Having tools and objects scattered throughout the work surface will cause the operator to constantly reach outside their range of motion. A cluttered work surface impacts the ability of the operator to respond quickly and efficiently to the task at hand. Since the tools like the telephone or writing utensils are constantly being shifted from one position to another, operators have to readjust the way they work, which interrupts their workflow every time they have to rearrange their desk to suit the task at hand. Perhaps managing one telephone on the work surface is not much of a problem. But, when operators have to switch back and forth between different lines and radio equipment, they are confronted with high density of equipment, wiring and electrical services that are using up valuable space and actively contribute to fatigue build-up. After some time this causes the operators to suffer from reduced alertness, attention and vigilance; reduced reaction time, reduced physical capacity, increased sick time, absenteeism and rate of turnover. A slat wall system gives operators easy access to their tools In a control room with clutter-free work surfaces operators can better perform tasks which must be sustained for long periods of time, as well as work tasks which are long repetitive, paced, difficult, boring and monotonous. Since each tool at their disposal has a predetermined place which is always within reach, operators don’t have to worry about finding a new place for it on their workspace and have that mental process always running in the background of their mind. A slat wall provides the operators with a clutter-free workspace that has every tool they need to carry out their job. Having their communications tools, their writing utensils, the monitors, task lamps, status lamps and even their laptops resting on the slat wall frees up their workspace so that they can place temporary items. Since the furniture takes on the role of organizing the tools for the operator to use and store efficiently, they can benefit from an increased alertness, concentration and memory retention. The consequences for operators who work in control consoles that are not designed to accommodate for their jobs can cause them to have poor decision making, bad communication skills and most importantly a reduced ability to handle stress on the job. Keep in mind that a poorly implemented slat wall can further increase the levels of isolation in the control room as it blocks off operators from their colleagues and prevents them from engaging in conversation and team-building. A slat wall can handle an array of monitors, communications tools and even support a laptop, but when designing a new control room, you must ask yourself which tools are required for the job. Just because a control console can handle enormous amounts of equipment doesn’t mean that the operator can do the same. How to implement a slat wall on your control consoles? For control centers that are experiencing high turnover and decreased levels of employee satisfaction, this may be an opportunity to boost staff morale by implementing control consoles that use a slat wall system. This will help operators counter the causes of fatigue throughout their workflow. Having their essential tools within reach and with a predetermined place helps them to better focus on their jobs, and avoid mental and physical fatigue from having to perform repetitive and tedious motions throughout the day, such as having to rearrange what’s in front of them every time they pick up the phone. If you want to know how you can implement a slat wall system in your control room, contact us and our team of specialists and industrial designers will help you create a workspace that adapts to your needs and specific requirements.

Government Control Room in the City of Venice ( Image Source: CNN ) What is a Control Room? A control room is a workspace in a critical-mission environment where professionals spend their time handling complex situations in a variety of industries such as public safety answering points (PSAP), process control, security, finance, transportation, energy & utilities, broadcasting, military, healthcare, IT, etc. No control room is exactly the same as another one. The type of furniture, the layout of the room, and even the amount of workstations available determine the purpose of the command center. Below are some examples of previous projects we have designed and manufactured for our clients. To learn more about each of them you can read our detailed case studies . Also, a control room tends to be highly advanced and sophisticated in terms of technology integration and development. The furniture inside this facilities integrates technology into its structure to ensure a clean, efficient and safe environment. A control room focuses on the connectivity of several components such as the hardware, the online servers, data visualization, video walls system, consoles, efficient workflows, and operator controls. About Sustema Inc. With over 25 years of experience designing modular and ergonomic control room consoles, we’ve manufactured thousands of aesthetically superior designs combined with functional comfort for end-users across North America. We’ve learned to integrate ergonomic standards by considering human factors in every project including the control room layout.

This article intends to showcase the relationship between an ergonomic work environment and its positive effect on employees and companies. Specifically, this article sets out to explain how simple ergonomic adjustments to one's work environment can lead to increased productivity, higher job satisfaction, and lower employee turnover. So what exactly is an “ergonomic work environment”? Essentially, ergonomics according to the National Research Council is “the study of human characteristics for the appropriate design of the living and working environment” (Human Factors and Ergonomic Society). Ergonomists attempt to learn about these human characteristics such as but not limited to a person’s potential, restraints, ambitions, motivations, and aspirations with the objective of bettering the work environment. The ultimate goal in ergonomics aside from promoting good posture is to create an office space that is fully tailored to the physiological and mental needs of workers with the hopes of creating a more efficient workspace. This in turn paves the way for improved job performance and overall employee well-being. Though making a work environment more ergonomic seems like a simple task, it is in fact a process that takes into consideration a handful of factors that often go overlooked. According to scientifically proven research, small details such as; the height of the seat, the elbow positioning, the height of the monitor, the distance between the user and the screen, and the height of the desk, all play crucial roles in the overall long term health and job performance. Since the average office worker sits for 10 hours a day, the argument can easily be made that workstations should be as comfortable as the homes we live in. Failure to do so will eventually lead to unwanted negative side effects. The image below shows in detail the exact manner in which a worker should be seated at his or her desk; If we were to compare this photo and its ergonomic set up to our current office set up (desk and chair), we may begin to realize that the neck pain or eye strain we complain about after a long day of work can be avoided altogether with a few simple ergonomic modifications. However if companies and other entities continue to delay converting their workplaces into a more ergonomically friendly one, then they will inevitably continue to operate and perform at a rate far less than their potential. In addition to lesser than ideal job performance, employers will also be faced with more frequent cases of employees being absent due to medical reasons directly associated with the manner in which they are seated at their workstations. Scientists and academic researchers have repeatedly warned society that extended periods of sitting can be dangerous to users. Specifically, they put forth the credible argument that such extended periods of sitting has been associated with a higher risk of diabetes, heart disease, cancer, depression and obesity, as well as some of the more common problems such as joint issues and muscle pain (Washington Post). Reoccurring evidence on these negative effects of prolonged sitting has led to the rise in popularity of elevating desks also known as the standing desk. The standing desk — ergonomic friendly — encourages and allows workers to opt for standing while working instead of being confined to a chair. And according to Harvard Health Publishing, the simple act of standing while at the workplace has the potential to lower the risks of obesity, diabetes, cardiovascular disease, cancer, and premature death (Harvard Health Publishing). Another key benefit of standing at the workplace is its positive effect on cognitive performance. Since standing requires more effort, the brain is required to manage more variables such as balancing your body weight, controlling muscle contraction, and contributing to cognitive stress. Thus the brain is in a constant state of alertness in comparison to when one sits down. In the image below, we see a worker in action standing at his control station made by Sustema, one of the pioneers in the ergonomic control room furniture industry. Implementing an ergonomic working environment is undeniably costly, but one of the smarter investments a company can make. According to Mark Middlesworth in his 2021 article titled “5 Proven Benefits of Ergonomics in the Workplace ”, employees will take notice of their employers putting forth their best efforts to ensure their health and safety. Employees will also begin to no longer experience tiredness and irritability during their workday, which can “reduce turnover, decrease absenteeism, improve morale and increase employee involvement”. Some other noteworthy findings as it relates to ergonomics are; a 48% average reduction in employee turnover will occur, 75% reduction in lost workdays as well as a 58% average reduction in employee absenteeism. The above statistics can be a tremendous incentive for company’s considering ergonomics! Having understood the importance and benefits of ergonomics at the workplace, Sustema has been on a relentless mission to offer ours clients state-of-the-art, ergonomically focused workstations. All of our products take into account the various factors that lead to better comfort and job performance. We empower our customers to have full control of their workstations by giving them complete control from everything to monitor angles, desk heights, and chair to keyboard distance. When we develop new products or consult with current or prospective clients, we always put ourselves in the shoes of the end-user. One of the first questions we always ask ourselves is “How can we make their day better, more productive, and above all, more comfortable!.” At Sustema , we like to do things the ergonomic way!

Join us at the Sustema booth for an unforgettable experience at NENA 2023 Texas! We are thrilled to invite you to the highly anticipated National Emergency Number Association conference and expo in Grapevine, Texas, from June 17th to 22nd, 2023. We assure you that this event will leave you inspired and empowered to make impactful decisions for your emergency center. Stop by booth 731 and be sure to register for the draw of a captivating mystery prize, set to be revealed during the NENA 2023 Texas conference & expo. At Sustema, we believe in the power of first-hand experiences. That's why we will be showcasing one of our remarkable consoles at the booth, allowing you to immerse yourself in our unwavering commitment to quality, ergonomic design, and superior craftsmanship. Our consoles are meticulously crafted to meet the demands of Public Safety Answering Points, and emergency response centers, and we can't wait for you to witness their exceptional functionality and aesthetic appeal. Our esteemed account managers, Louis, and Mark are eagerly looking forward to connecting with you. They are well-versed in the unique challenges faced by decision-makers like yourself and are passionate about finding tailored solutions to address your specific needs. Prepare for engaging conversations that will undoubtedly spark innovative ideas and opportunities for collaboration. To stay updated on all the latest developments, follow Sustema on social media. Not only will this allow you to learn about the lucky prize winner, but it will also keep the conversation flowing beyond the conference, fostering a strong and enduring partnership. But that's not all! The NENA 2023 Texas conference & expo promises to be an event like no other. It offers an unparalleled platform to gain practical, real-world knowledge that you can implement immediately within your organization. With captivating keynote speakers, over one hundred hours of informative breakout sessions, career-building courses and workshops, networking events to foster valuable connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2023 are undeniably one of the year's most important events in our industry. Here are five compelling reasons why you simply cannot afford to miss #NENA2023: 1. Unparalleled Education and Professional Development: Discover the finest educational and training opportunities for public safety professionals. Acquire knowledge that will elevate your organization's capabilities to new heights. 2. Inspirational Keynotes: Prepare to be motivated and empowered by leadership experts and master motivators who will ignite your passion for driving positive change within your organization. 3. Networking Galore: Engage with like-minded professionals, build meaningful connections, and forge partnerships that will open doors to exciting opportunities in the future. 4. Give Back: Join the Run for 9-1-1 and be a part of a meaningful cause. Contribute to making a difference in the lives of those who dedicate themselves to public safety. 5. Interactive Expo Hall: Immerse yourself in an environment buzzing with the latest and greatest products and services. See, hear, and feel the innovation that is shaping the future of our industry. We look forward to meeting you at the Sustema booth #731 at the NENA 2023 Texas conference & expo, where we will explore the endless possibilities for collaboration and success. Let us help elevate your emergency center to new heights. Chat with us now to get a free quote.

In the high-stakes environment of control centers, where critical decisions are made and lives are impacted, the significance of optimal lighting conditions cannot be overstated. Lighting plays a crucial role in shaping the well-being, alertness, and performance of dispatchers who tirelessly operate in these 24/7 workspaces. By understanding the interplay between lighting and human physiology, we can unlock insights that empower us to create control center environments that foster productivity, resilience, and mental well-being. In this article, we explore the fascinating world of control center lighting, examining the connection between lighting and circadian rhythms, the role of lighting in reducing eye strain, and how thoughtful lighting design can elevate console operators' experiences. Join us on this illuminating journey as we shed light on the path to enhanced control center ergonomics. Understanding the Impact of Lighting on the human body The human body operates on a natural cycle known as the circadian rhythm, which regulates our sleep-wake patterns and influences various physiological processes. Control center operators, who often work extended shifts and irregular hours, are particularly susceptible to disruptions in their circadian rhythms. Lighting plays a vital role in regulating these internal body clocks and promoting optimal alertness and performance. Research has shown that exposure to bright, blue-rich light during the day can enhance alertness and cognitive function, while warmer, dimmer light in the evening promotes relaxation and prepares the body for sleep. The careful management of lighting intensity and color temperature can help prevent excessive fatigue and the associated negative effects on cognitive performance. By providing an optimal lighting environment that takes into consideration the circadian rhythms of console operators, control centers can promote sustained attention, reduce errors, and enhance operational efficiency. Alleviating Eye Strain with Thoughtful Lighting Design Control center operators, including 911 dispatchers, are often required to monitor multiple screens and maintain constant visual focus for extended periods. This demanding task can put significant strain on their eyes, leading to discomfort, fatigue, and even long-term vision problems. However, with the right lighting design, control centers can mitigate eye strain and create a more comfortable and productive work environment. A transit operator works diligently with their console and a video wall. One key aspect of lighting design that can help reduce eye strain is proper task lighting. Adequate illumination of workstations and control panels ensures that dispatchers can read information clearly without straining their eyes. Adjustable task lights with dimming capabilities allow operators to customize the lighting level to their specific needs, minimizing glare and optimizing visual comfort. Another consideration is the use of indirect lighting to provide uniform illumination across the control center. Indirect lighting fixtures, such as recessed ceiling lights or wall washers, distribute light evenly throughout the space, reducing the contrast between bright screens and dark surroundings. This helps alleviate eye fatigue by creating a more balanced visual environment and reducing the strain caused by constant shifts in brightness. Integrating Ergonomics and Lighting for Operator Well-being Creating a control center environment that promotes operator well-being goes beyond lighting design alone. Ergonomics plays a crucial role in ensuring the comfort, health, and productivity of control center operators. By integrating ergonomic principles with thoughtful lighting design, control centers can create a holistic approach to support their operators. Proper ergonomic design focuses on optimizing the physical layout of control center workstations, including console placement, monitor positioning, and adjustability of furniture. When combined with appropriate lighting, ergonomic considerations can further enhance operator comfort and reduce the risk of musculoskeletal disorders and fatigue. An ergonomic control console should allow operators to adjust the height and tilt of their monitors to minimize glare and maintain a neutral viewing angle. This helps prevent eye strain and neck discomfort, particularly during long hours of continuous monitoring. Additionally, control center operators should have access to adjustable task chairs that provide proper lumbar support and encourage good posture. Moreover, implementing biophilic design elements in control center environments can positively impact operator well-being. Natural elements, such as plants or views of the outdoors, have been shown to improve focus, reduce stress, and enhance productivity. Integrating these elements, along with proper lighting, creates a more pleasant and visually appealing work environment for control center operators. The Role of Ergonomic Control Room Furniture in Enhancing Lighting Design Ergonomic control room furniture plays a crucial role in enhancing the effectiveness of lighting design in control centers. It provides the foundation for operators to work comfortably and efficiently, complementing the benefits of well-designed lighting solutions. Let's explore the key aspects of ergonomic control room furniture that contribute to operator well-being and lighting optimization. 1. Adjustable Workstations: Ergonomic control room furniture offers height-adjustable workstations, allowing operators to find their optimal seated or standing position. This flexibility promotes good posture, reduces the risk of discomfort, and enables operators to align their line of sight with monitors and lighting sources effectively. 2. Cable Management: Effective cable management is vital for both ergonomic and lighting purposes. Well-designed control room furniture incorporates cable management solutions to keep cables organized, preventing clutter and ensuring that lighting fixtures are unobstructed. This helps maintain optimal lighting conditions and reduces the risk of accidents or damage caused by tangled cables. 3. Customizable Configurations: Ergonomic control room furniture is often modular and customizable to fit the unique needs of each control center. This allows for optimal placement of lighting fixtures, control panels, and monitors, ensuring that lighting is evenly distributed across workstations. Customizable configurations also facilitate efficient collaboration and information sharing among operators. 4. Task Chairs with Ergonomic Features: Operator chairs are a critical component of ergonomic control room furniture. They should offer ergonomic features such as adjustable height, lumbar support, and cushioning to promote comfortable seating during long hours of operation. Additionally, chairs with breathable and moisture-wicking materials contribute to operator comfort, reducing distractions caused by discomfort. 5. Durability and Longevity: Ergonomic control room furniture is designed to withstand the demands of 24/7 operations. High-quality materials and construction ensure durability, minimizing the need for frequent replacements. This reliability extends to lighting fixtures, ensuring consistent and effective lighting over an extended period. City of Springfield Emergency Communications Center. In conclusion, the impact of lighting conditions in control centers cannot be underestimated. By understanding the impact of lighting design choices on the human body, control centers can implement effective lighting solutions that prioritize operator well-being, performance, and overall efficiency. Through the integration of lighting design principles, ergonomic control room furniture, and advanced technologies, control centers can create an environment that fosters optimal working conditions for operators, leading to improved productivity and enhanced decision-making. As technology and industry demands continue to evolve, it is crucial to stay informed about the latest advancements in lighting design and ergonomic solutions to continually enhance the control center environment. We are on social! Learn of the latest trends in 911 dispatcher centers by following us on social media. We publish daily about the latest design trends in specialized furniture, how you can apply ergonomics for a human centered workplace and offer exclusive insights into our design and manufacturing process.

Traders operating in the financial markets usually converge in a room known as the trading floor or trading room. The trading floor is made up of desks that share a large open space. Each desk, formally called a trading desk, specializes in a security type or market segment. Trading desks are where buying and selling of securities occur on the ground floor. Before the 1970s, many banks split their capital markets business into many different departments across several regions. These institutions began consolidating these departments in the 1970s following the launch of the NASDAQ, which required all investment firms to have equity trading desks. Today, many asset managers outsource their trading desks to these larger institutions. (Source: Investopedia) Access Series C-100: Sustema manufactures trading desks tailored to the needs of the financial sector. The Access series C-100 includes: Height-Adjustable Surface Integrated USB/Ethernet/Power Ports Wireless Chargers Secured CPU Enclosure Smart Cable Management 6-8+ CPU Monitors Custom Configuration & Designs Connect with one of our representatives to request a quote or product specifications. Source: https://www.investopedia.com/terms/t/tradingdesk.asp

Broadcast control rooms play a critical role in the production of live events, news broadcasts, and television shows. They provide a centralized location for the production team to work and communicate with one another seamlessly. This is achieved using well-designed console furniture, which allows the technical team to customize their workspace for their specific needs at any given time. Additionally, large multi-view screens and video walls enable the team to have a comprehensive view of what is happening in the main room, on the event screens, and on live streams. Assessing User Needs in a Broadcasting Control Room Assessing user needs is the first step in the process of upgrading your broadcasting control center. The acquisition of new control room furniture involves multiple stakeholders, including IT professionals, architects, and project managers. These individuals work together to identify the needs of the control center in terms of technology and ergonomics. There are several reasons why existing console furniture may not meet the current or future needs of the control center. For example, outdated consoles may lack the functionality and ergonomics necessary for the technical team to work efficiently and comfortably. In some cases, the consoles may not meet new IT requirements, such as the need for advanced cable management or compatibility with new equipment. Additionally, the expiration of console warranties may necessitate the need for upgraded furniture. Whatever the reason, identifying user needs is essential for determining the type of console furniture and video wall systems that will best suit the control center. By identifying these issues early on, you can ensure that the new console furniture is customized to your unique needs and addresses any issues from the previous setup. Equipment, Power, and Ergonomics inside a Broadcasting Control Room When it comes to selecting equipment and designing the control room, there are a lot of considerations to keep in mind. One important factor is ergonomics, which can greatly impact the comfort and productivity of control room operators. To this end, Sustema's console furniture includes several features that help optimize ergonomics. For example, the dual-surface height adjustment and user height pre-set allow operators to easily adjust the height of the desk to suit their needs, while the focal depth adjustment for monitors ensures that screens can be adjusted to the correct distance for optimal viewing. In addition to ergonomics, there are other important considerations to keep in mind when designing a control room. For example, cable management is crucial to keep wires organized and out of the way, and Sustema's premium cable management system helps ensure that cables are kept neat and tidy, by running them through cable chains, wall systems, and if it is available in the location, by taking advantage of raised floor systems. Other helpful features include USB and power outlets on the desk surface for easy access, side work surfaces for additional workspace and paper storage to keep important documents close at hand. With these and other features, Sustema's control room furniture is designed to help operators work more comfortably and efficiently, ensuring that they can stay focused on their critical tasks. Establishing a Budget and Timeline for a Control Room Upgrade Project Establishing a budget and timeline is a crucial step in any control center upgrade project. At Sustema, we work with our clients to establish a realistic budget and timeline based on their unique needs and requirements. This includes not only the cost of the new console furniture but also installation fees, freight costs, and any applicable warranty breakdowns. At Sustema, we provide our clients with comprehensive quotes that outline all these costs upfront, so there are no surprises later. Additionally, we work closely with our clients to establish a realistic timeline for the project, considering any potential delays or obstacles that may arise. Room Layout and Configuration Inside a Broadcast Control Room When designing a new control room, one of the key factors to consider is the floor layout. This involves considering tangible factors such as electrical, ventilation, and data, as well as intangible elements such as noise, lighting, and the overall atmosphere of the room. The goal is to maximize the efficiency of the workflow for the people and processes in the room, while also creating a comfortable and conducive environment for the users. In addition to the floor layout, it's also important to consider the configuration of the control room console and video walls. This involves determining the number of workstations required, the size and number of monitors, and the placement of equipment and peripherals. At Sustema, we take a user-centered approach to room layout and configuration, working closely with our clients to ensure that every aspect of the design corresponds to their specific needs and requirements. Our team of experts can provide guidance and support throughout the process, from initial design concepts to final installation and testing. At Sustema, we specialize in designing and manufacturing both control room console furniture and video wall systems. We understand the importance of having a comfortable and efficient work environment, especially in high-pressure situations where time is of the essence. Our products are designed to optimize workflow and minimize downtime, which helps to improve productivity and reduce stress levels. With years of experience in the industry, we have a unique perspective on what makes an exceptional control room and are committed to providing our clients with the best solutions for their needs. Follow us on Linkedin for design insights and inspiration for your next furniture upgrade

At Sustema, we pride ourselves on having a cohesive and diverse workplace made up of talented individuals from all over the world, each bringing their unique skills and experiences to the table. As we approach International Workers Day, we would like to take the opportunity to highlight the amazing individuals who work tirelessly to empower telecommunicators and console operators through our products. From Canada to Italy, France to India, our team members come from a wide range of backgrounds, and we believe that this diversity is what makes us strong as a company. Join us in celebrating the hard work and dedication of our global team this International Workers Day. In-House Manufacturing: Proudly Made by Our Professionals We take pride in manufacturing all our custom-built consoles in-house. This ensures that every detail is executed to perfection and meets our customers' exact specifications. It's all thanks to the hard work of our dedicated professionals, including Jamie, Hugo, Kenny, Jose, Max, Pedro, and many others, who ensure that every screw, piece of wood, urethane edging, and steel component is in place. Without their commitment to quality, none of this would be possible. We are grateful for their contribution to our success and the satisfaction of our customers. Ensuring Timely Delivery: Meet Our Dedicated Shipping Team Not only do we manufacture all our custom-built consoles in-house, but we also have a team responsible for ensuring they are delivered on time and in perfect condition. Awadhi, Octavian, Najlaa, and the rest of the team make it their priority to ensure our products arrive at their destination seamlessly. Their work may sound simple, but it takes a great deal of effort and attention to detail. We are grateful to have them on board at Sustema. Guiding Our Clients: Our Charismatic Account Managers If you attended any of last week's trade shows, you may have had the pleasure of meeting our charismatic account managers. They serve as the initial point of contact for our clients and guide them through each step of the process as we collaborate to build reliable, durable control consoles. Whether we're tackling a small-scale, single-console project or a large-scale endeavor involving 100 or more consoles, Drew, Louis, Derek, Mark, Ryan, Jean-Francois, and Nadjib are always just a phone call away, ready to provide prompt and knowledgeable support. Turning Ideas into Reality: Meet Our Creative Design Team The products that you see from Sustema are a result of our talented design team who turn ideas into reality at the drawing table, or rather, the digital canvas. Our industrial designer, Hadi, works alongside a team of professionals including Jeanne, Lea, and Etienne in the coolest office in the building where creativity meets pragmatism. At Sustema, we take pride in our custom-built and expertly assembled products that all start with a great design. Embracing Inclusion and Diversity: A Component of Our Workplace Culture. At Sustema, we believe that a healthy workplace culture is fostered by inclusion and diversity. We understand that having a team made up of individuals from a range of backgrounds, cultures, and experiences can drive innovation and creativity. As a company, we are proud to have assembled a cohesive team of talented professionals from Canada, the USA, England, Ukraine, Romania, Mexico, Algeria, Syria, Italy, France, Portugal, Honduras, India, Cameroon, and many other places. We work together as a system that welcomes and supports everyone, creating a stronger team that is better equipped to meet the needs of our customers and the ever-changing industry.

As a console manufacturer, we deeply understand the significance of maintaining a healthy body, especially for console operators working in diverse industries. With the arrival of spring and the warmer weather, it's the ideal time to step outside and engage in sports activities! Interestingly, research indicates that people tend to be more physically active during the spring and summer seasons compared to winter. Hence, why not take advantage of the gorgeous weather and get moving with your favorite sports? Be it a refreshing run, an invigorating bike ride, or a friendly game of soccer or basketball, sports offer an excellent opportunity to enhance your overall health. Not only do they contribute to physical fitness and strength, but they also aid in weight management, stress reduction, and mental well-being. Additionally, sports provide an avenue for socializing, making friends, and fostering a sense of belonging. So, as nature blooms around you this spring, lace up your sneakers, grab your gear, and get ready to elevate your health and well-being through the joy of sports! The importance of sport for all tastes and fitness levels At our console manufacturing company, we recognize that sports come in diverse forms, catering to individuals of all interests and fitness levels. As defined by the World Health Organization (WHO), physical activity (PA) encompasses any movement that requires energy expenditure and involves skeletal muscles. This includes not only traditional sports such as walking, biking, and active recreation but also a wide range of games and activities that can be enjoyed at various levels. Whether you prefer a leisurely stroll in the park, an exhilarating bike ride, or a playful game of tag with friends, all of these activities count as physical activity and contribute to your overall health. Regardless of whether you are a seasoned athlete or just starting out, there is a sport or activity that can suit your preferences and fitness level, making it convenient to incorporate physical activity into your daily routine. Sport: an essential tool for physical and mental health As a console manufacturer, we understand the importance of sports not just for physical health, but also for mental well-being. Engaging in sports has been shown to have a positive impact on both physical and mental health. Those who participate in sports generally experience better overall health compared to those who do not, as they are physically and mentally prepared to face the challenges that sports bring. Furthermore, the skills learned through sports can be transferred to other areas of life, making sports a valuable tool for holistic well-being. Mental health issues such as headaches, stress, insomnia, fatigue, and anxiety affect millions of people worldwide. However, studies have shown that regular physical activity can have significant positive effects in preventing or alleviating depressive symptoms, and can even act as an antidepressant for individuals with neurological diseases. Training and exercise also improve the quality of life, coping with stress, self-esteem, and social skills. Moreover, sports and exercise have been shown to reduce anxiety in individuals with stress-related diseases, while also enhancing vocabulary learning, memory, and creative thinking. So, whether you're hitting the gym, playing a team sport, or going for a jog, sports can have a multi-faceted impact on your mental health, contributing to a healthier and happier lifestyle. We encourage console operators in various industries to incorporate sports into their lives to reap the benefits of improved physical and mental well-being. The Power of Sport: Fostering Community, Inclusion and Positive Social Interactions Sports serve a broader purpose beyond just physical activity and motor skill development. Sports have the power to bring people together, regardless of age, gender, or background, promoting inclusivity, diversity, and acceptance. The sense of community and friendship that comes with participating in sports can enhance social skills, create lasting bonds, and foster a sense of belonging, thereby creating a positive impact on an individual's overall well-being. Whether it's playing on a team, joining a sports club, or participating in community events, sports can help foster a sense of community and promote positive social interactions, contributing to a more connected and inclusive society. We encourage console operators in various industries to embrace sports as a means to foster camaraderie, inclusivity, and positive social interactions among their teams. Small steps to an active life: How to easily integrate sport into your daily routine How do you integrate sports into your daily life? The first step is to block off time in your calendar, it may be 10 minutes or 30, it’s up to you. The most important thing is to be consistent with your schedule and to start small. You don’t want to set yourself up for failure. You don’t have to do anything extreme. As Helen Suen writes “It can simply be getting up from your desk every hour to do 10 squats & lunges, 10 jumping jacks before every meeting or a 15 min yoga video at the end of the day to decompress and relax. Mix it up with a walk around the block or climbing a few sets of stairs to keep your blocked exercise time interesting and exciting.” Another aspect to consider is the clothing, “if you look and feel the part, you will be more inclined to perform that activity.” Seize the benefits of sport In conclusion, incorporating sports into your lifestyle can have numerous benefits for your health and overall well-being. From physical fitness to mental well-being, sports can contribute to a healthy and fulfilling lifestyle. Regular physical activity can help reduce the risks of chronic diseases, boost mood, increase energy levels, and improve productivity. It can also provide a much-needed break from the demands of work and allow you to unwind and recharge. With the arrival of spring as a fresh start, now is the perfect opportunity to embrace the warmer weather, take advantage of outdoor activities, and make sports a part of your routine. So, lace up those sneakers, grab a racket or a ball, and let sports be a positive addition to your life, no matter how busy your work schedule may be. Your health and well-being deserve it! Sources: Garriga, Antonio et al. “Impact of Seasonality on Physical Activity: A Systematic Review.” International journal of environmental research and public health vol. 19,1 2. 21 Dec. 2021, doi:10.3390/ijerph19010002 Malm, Christer et al. “Physical Activity and Sports-Real Health Benefits: A Review with Insight into the Public Health of Sweden.” Sports (Basel, Switzerland) vol. 7,5 127. 23 May. 2019, doi:10.3390/sports7050127 Gourmand, Jamy (@JamyEpicurieux). “Pourquoi faire du sport ?” YouTube uploaded by Jamy – Epicurieux, April 9th, 2023, URL Suen, Helen. “Tips to integrate exercise into your busy life.” Rebalance Sports Medecine, published September 26th, 2022, URL

What is National Public Safety Telecommunicators Week and why it's important: Every year, during the second week of April, we join the rest of the world in honoring the 911 telecommunications personnel who selflessly serve the public. This week-long event is an opportunity to show our appreciation for their unwavering commitment to our collective safety. At our company, we encourage everyone to celebrate and recognize the hard work and dedication of telecommunicators. We want to take this moment to express our sincere gratitude to the 911 telecommunicators for the sacrifices you make every day to create a safer community, province, and country for us all. Your unwavering commitment to your profession is an inspiration to all of us at Sustema, the public safety communications community, and the citizens you serve. 5 Ways to Show Appreciation for 911 Telecommunicators Send a thank-you note or card: It's a week-long event of recognition and appreciation. Use your imagination to come up with excellent thank-you notes, cards, posters, letters or gifts to be sent to your local communication centers. Organize a potluck or small celebration at the local 911 center: Organizing a potluck or small celebration at the local 911 center is a great way to show appreciation for the hardworking and dedicated telecommunicators in your community. Make sure to take the time to personally thank each telecommunicator for their service. By coming together to celebrate their efforts, you can make a positive impact on their morale and show that their work is valued and appreciated. Donate food or snacks for the dispatchers: Bringing in food and beverages is a simple way to say thank you and show your support for the important work they do every day. Consider coordinating with local businesses or community organizations to donate food and supplies to the hardworking dispatchers in your community. These professionals often work long hours and can benefit from a boost of energy and morale. Show your appreciation by dropping off some treats at your local 911 center or dispatch office. Whether it's a tray of cookies or a fruit basket, your donation will be a welcome surprise and a thoughtful gesture. It's a simple way to show your gratitude and support for those who work tirelessly to keep our communities safe. Share positive stories about the work of 911 telecommunicators on social media: As we celebrate National Public Safety Telecommunicators Week, one of the best ways to show appreciation for the hardworking 911 telecommunicators is to share positive stories about their work on social media. Take a moment to recognize the unsung heroes behind the scenes who answer calls in times of crisis, dispatch emergency services, and provide critical support to first responders. By sharing their stories on social media, we can raise awareness of the important work they do and show our support for these dedicated professionals. Join us in spreading the word and thanking 911 telecommunicators for all they do to keep us safe. Spread awareness about National Telecommunicator Week and the important role of 911 telecommunicators: At our company, we believe in spreading awareness about National Telecommunicator Week and the crucial role that 911 telecommunicators play in keeping our communities safe. We encourage everyone to use their platforms, whether on social media or in conversations with friends and family, to highlight the importance of this week and the hard work of telecommunicators. Let's give these unsung heroes the recognition and appreciation they deserve! As National Public Safety Telecommunicators Week comes to a close, it is important to reflect on the crucial role that 911 telecommunicators play in our communities. They are the first point of contact in emergency situations and work tirelessly to ensure the safety of the public and our first responders. Let us not forget the sacrifices they make and the difficult situations they face every day. We are grateful for their unwavering dedication and commitment to public service.

This control console is ONLY available in Canada In this video, Derek Dugas, account manager at Sustema presents the Transit E console designed for mission-critical applications such as 911 dispatch centers, control rooms, operation, and monitoring centers . The Transit console E is an evolution from the Transit dual surface workstations. With the simple touch of a button, operators can now raise and lower the worksurface independently from the monitor arms. Electric Monitor Arm System The electric monitor arm system provides a focal depth of 12 inches and a vertical elevation of 18" making it fully adjustable to any size and person. The adjustments enable the workstation to accommodate the 5% percentile shortest person up to the 95% percentile tallest person, giving each operator a custom solution during each shift. PES 360: Fans, Heaters, Lights The PES 360 , Sustema's personal environment system provides users with control over their individual work environment. Everything from lighting, temperature, air quality, and height adjustment by the user to personalize their work area, and improve productivity and satisfaction. Worksurface Consoles can be customized with a linear, cockpit, and curved work surface integrating waterfall or PVC edge around the surface. The waterfall urethane edge designs shown in the video can help prevent wrist injuries or forearms for users working long shifts. Edges are fully customizable from a variety of colors and textures. Underneath the surface, The Transit E console also integrates an anti-collision system also called a bump sensor to prevent from hitting obstacles when the surface is in motion adding an extra layer of safety to operators. Cable Management Another major consideration when designing the Transit E console is the number of CPUs, monitors, equipment, and technology requiring cables when working in IT-intensive environments, especially when factoring in the ergonomic features of height-adjustable workstations. With this in mind, Sustema designed the workstation with integrated cable chains as well as a cable management wall system to make sure that nothing gets unplugged when raising or lowering surfaces. CPU Enclosures The CPU enclosures include a secured locking system and can integrate custom-designed openings to ensure the ventilation of the IT equipment. The storage space can be transformed into personal storage space as well. Additionally, CPU enclosures include sliding shelves for easy access to CPUs in case of troubleshooting. Branding Thanks in part to the cable management wall system, glass partitions with LED lights underneath can be incorporated into the top of the wall with laser-printed logos of your organization. Logos and branding can also be printed on the side panels to fully customize the workstation to fit your center. Request a quote for Transit E here.