Search Results

Is your budget for your control room ready? Now is the perfect time for 911 directors and supervisors to start planning their budget for the upcoming year. Upgrading your control room in 2025 can help address common issues faced by 911 centers, such as outdated consoles, ergonomic problems, and inefficient layouts. Thes issues lead to missed opportunities, and increase frustration among the staff. However, it can be difficult to identify every problem and issue that needs fixing, without going completely over budget. This is why we recommend you start planning for next year right now. That way, you can get valuable feedback from key stakeholders in your organization, and most importantly, you won’t be missing out on the ergonomic features that will have a positive impact on your center. At Sustema, we're here to guide you through the process, offering expert assistance with designs, budgeting, and every detail needed to evaluate what's working and what's not in your control room. In this article we will discuss the reasons why you should upgrade your center, and what are the common issues control rooms are facing. Common reasons to upgrade a control center We get it. The decision to upgrade your control center isn't just about staying up to date with the latest trends in control console design; it's about making your workspace work better for you, your team, and your mission. That means that as you plan your budget for the next year, every element needs to add up to the proper allocation of resources available to your organization, including financial, human, and material resources. Here are some reasons why 911 centers , utilities, and other mission-critical environments should be upgraded: Organize and Enhance Ergonomics : Is your workspace feeling cramped and chaotic with an endless pile of notes, and pens, and those 2 already empty cups of coffee just sitting on your station because you simply don’t have enough space? An upgrade can declutter your worksurface area, optimize your room layout, and make everything more ergonomic for the user. After all, a clutter-free, comfortable workspace can significantly improve the daily experience and reduce operator burnout. Modernization Matters: Perhaps your current installations and furniture have seen better days. Maybe the furniture is not suitable for the current needs of your team. Or, it might just be that the consoles aren’t flexible enough for the changes you are looking to implement. This is when a makeover allows you to remodel and modernize your setup with durable, high-tech furniture that not only looks great but also performs exceptionally well. NG911 Integration: Keeping up with the latest technology is crucial for any control room. By modernizing your center, you can fully integrate NG911 hardware, implement better cable management solutions, ensure easy access to IT equipment, and keep your critical systems secure, reducing downtime and enhancing your center's reliability. Atmosphere and Morale: Your workspace design and room layout directly impact your team's morale and efficiency. Tangible factors like electrical wiring, ventilation, and data sources are obviously important when planning your control room layout. On the other hand, intangible elements such as noise, lighting, colors in the room, the grouping of people, and the overall feel and atmosphere of the room are often overlooked during this process. An improved room atmosphere and working environment can work wonders to boost morale, streamline operations, and create a more pleasant and productive workplace that attracts and retains new talent. So, whether it's about decluttering, modernizing, staying technologically advanced, or simply creating a better work atmosphere, upgrading your control center is about making it work better for you and your team. Elements that are hurting your control center right now: An aging control room plagued by several issues hampers operations and staff well-being, making a renovation of the center essential. Below we discuss how each issue adds up to the detriment of a control room and its impacts on the operators who work there. Difficulty in Hiring: Between 2019 and 2022, one in four jobs at public safety communications centers were vacant, according to a recent report from the National Association of State 911 Administrators and the International Academies of Emergency Dispatch. Finding and retaining skilled staff can be made easier when the center itself looks and feels like a place that has a clear direction, good leadership, and resources to support its employees in what is already a stressful job. Suboptimal Working Conditions: When new employees find themselves in a workplace that is constantly ramping up stress levels with poor design choices, bad ventilation which causes poor air quality, deficient heating which impedes concentration, and insufficient lighting that causes physical discomfort, new recruits will not think twice to find greener pastures elsewhere. Ergonomic problems in the design of the furniture: Consoles that do not adapt to the operator’s needs and requirements are a detriment to the productivity of the organization as a whole. A console that is used by different people throughout the day will require the staff to adapt to it, instead of the other way around. Different people of different heights will have to adopt uncomfortable postures that will result in fatigue and injuries. Consoles without height-adjustable worksurfaces, adaptable lighting, personal environmental systems, flexible monitor arrays, and even rounded edges on the worksurface, all can contribute to work-related injuries. Outdated Consoles: Old consoles may no longer meet the needs of your operators, or perhaps they never did. This will impact their performance and can lead to burnout, which fuels the staffing crisis many organizations in mission-critical environments are facing nowadays. Cleanliness Concerns: Dirty consoles create a working environment that lowers morale. If it is not easy to clean the furniture without disturbing the operators, it can lead to a continuous decline in the overall hygiene of the control room, exacerbating the existing challenges and affecting staff productivity. Cable Management Woes: Poor cable management can result in prolonged downtime. Older consoles that were designed to look pretty, instead of being functional increase the overall time and effort that it takes to make minor adjustments and daily maintenance of critical IT equipment at the consoles. After all, the information passing through those cables is critical data, like a bus's location, an airplane’s status, the current pressure on the electrical grid of your city, or someone’s 911 call. Noise Disturbances: Noise is one of those intangible factors that are often overlooked during the design process. But in a workplace that is famous for always having something going on, the lack of acoustic panels can make your workspace noisier than it already is and hinder the operator’s concentration. Excessive noise levels will contribute to the stress of the job, which will also contribute to the burnout cycle. Inflexible Layout: A non-reconfigurable control center layout may not adapt to your organization's evolving needs. For example, during the process of PSAP consolidation (a process that is already complicated on its own), accommodating more people and more equipment can pose difficulties. However, rigidity can hinder the seamless integration of new resources, disrupt operational efficiency, and impede the successful execution of PSAP consolidation efforts. Storage and Accessibility Problems: Insufficient storage and inconvenient device placement can lead to the staff being uncomfortable, as well as create a chaotic and cluttered workspace. When operators lack separate spaces for their personal effects and their professional tools, these will often become mixed, making it challenging to locate necessary items quickly, leading to frustration and delays in completing tasks, ultimately affecting the overall productivity and morale of the center. Therefore, addressing storage and accessibility issues is crucial for creating a well-organized, safe, and efficient control room. At Sustema, we offer comprehensive solutions for upgrading your control room. Our services encompass technical drawings, in-depth needs analysis, budget planning, and more. We specialize in designing and manufacturing specialized furniture tailored to your specific needs, addressing the very issues that are holding your control center back. We're here to help you create a control room that not only overcomes these challenges but also enhances your team's efficiency, comfort, and morale.

Our consoles offer numerous ergonomic features that help reduce stress and fatigue for operators, such as the ability to adjust the height of each worksurface and the urethane edging that allows for comfortable use during long work hours. Not only have these features improved dispatcher health and well-being, but they have also increased workflow and productivity. In this article we explore some of the custom solutions we design and build for control room furniture. Focal adjustment platform A focal adjustment monitor platform  is an innovative solution designed for single or dual surface control consoles. This platform allows operators to set their optimal comfort and viewing distance by enabling forward and backward movement, as well as height adjustability of the monitor surface. Wall structure for cable management Sustema consoles feature separate power raceways that go inside the wall structure . These raceways connect everything underneath the worksurface, like the CPU enclosures with the work surface. Monitor cables, as well as power and data run through the console’s wall structure. This simplifies cable management and reduces the risk of accidental disconnects, or someone tripping over a dangling ethernet cable. Storage solutions Unlike standard office furniture where CPUs are placed over the work surface or underneath it using a hanging shelf, the nature of activities in the 9-1-1 dispatch centers requires them to use much more complex CPU enclosures . The reason being that CPU enclosures for this type of application need to adhere to standards ergonomic principles such as giving the proper leg clearance for its users, but also, they need to act as fail-safe mechanisms that can help avoid any interruption to the electronic equipment used by operators such as the CPUs, the monitors, radios, and KVMs. Personal Environment System The Personal Environment System 360  is a user-friendly solution designed to optimize the work environment of operators/dispatchers. The user-friendly touch screen interface enables 911 dispatch operators to set their preferred settings for heaters, fans, and lights at the single touch of a button. ConsoleALERT ConsoleALERT® lets operators request assistance from their supervisors directly from their console. Operators simply press on the button from their workstation to send a help request to the PSAP supervisor. PSAP supervisors are instantly notified via the ConsoleAlert® application or through the status light. Once connected, the supervisor can take over the call and provide further assistance to the caller. Looking to upgrade your control room? Let’s work together. To achieve an organized and secured 911 communications center, modern control room furniture integrates technology into its design. A control console must adapt to the users needs and requirements, not the other way around. Take the next step towards a secure and efficient 911 control room by partnering with us. Contact our team  of specialists and industrial designers to work together on building a new control center.

Wall system for cable management in control consoles by Sustema Managing cables within a control console can be a daunting task, but it's essential for maintaining an organized and efficient workspace. Whether you're setting up a new console or optimizing an existing one, understanding the best practices for cable management can make a significant difference. In this blog, we'll explore various strategies and systems designed to help you manage cables effectively, ensuring a clean and professional setup. Wall System In a typical setup, power is supplied through the floor or wall to cable raceways, which are easily accessible. There are two different power layouts: Power Distribution Units (PDU) and electrical raceways , each with separate circuits. Transit consoles can be installed on the wall for maximum efficiency and cable management. Two Wall Systems to Meet Your Needs: HD Wall System : Equipped with power and data network raceways to house cables both horizontally and vertically. Allows routing of cables from one side of the console to the other. Power solutions can be installed within these raceways. Removable finishing panels ensure a clean and organized look by hiding all components. LITE Wall System : A more compact option than the HD Walls, with 2” less thickness. Offers instant access to power outlets through cut-outs in the panels. Removable finishing panels maintain a clean and organized appearance. Focal Adjustment Cables are routed through monitor arms until they reach the cable chains at the base of the focal adjustment array, where they are collected. Once at the back, cables remain accessible, and any slack is already accounted for. Focal adjustment monitor platform for setting viewing distance in a control console by Sustema Cable Chain Cables come up through the cable chain, with slack accounted for. Once they reach the surface, metal pieces with cut-outs allow cables to run through, connecting monitors, keypads, and other devices. These cables then go towards the grommet hole and connect the top of the work surfaces with the CPU enclosures. Are you planning a new control room? We can help you build it. Proper cable management is key to creating a tidy and functional control console. By implementing the strategies and systems discussed in this blog, you can enhance both the appearance and efficiency of your workspace. If you have any questions or need further assistance, don't hesitate to contact us through our contact form . We're here to help you achieve the best cable management solutions for your needs.

When it comes to designing efficient and ergonomic control room environments, Sustema offers a range of high-quality consoles tailored to meet diverse operational needs. The two standout models in our lineup are the Transit and Focus  control room consoles. Shown respectively below. The Transit consoles are highly favored in Public Safety Answering Point (PSAP) centers for dispatchers and supervisors, offering robust construction and ample storage, but they are also used heavily in industries that are not public safety, like are traffic control, utilities and power generation, military applications, security control rooms, cyber security, and other mission-critical environments. The Focus consoles are ideal for environments with limited floor space, providing a compact yet versatile solution. On top of their usefulness in PSAPs, these consoles are also preferred by companies in the financial sector and trading floors, banking, security and cyber security control rooms, mining operations, air traffic control, and many other applications requiring an optimized floorplan without compromising on quality and durability. Below are the unique features and advantages of each model. Transit Control Consoles: The Preferred Choice for PSAP Centers The  Transit control consoles  are highly favored in Public Safety Answering Point (PSAP) centers, catering to the needs of dispatchers and supervisors. They are available in the linear and cockpit configuration. The linear console evokes the look a more traditional workstation, while the cockpit control consoles are designed to create an immersive workspace by wrapping around the operator. This design is particularly beneficial in environments where quick access to controls and a high degree of situational awareness are crucial. Transit control console with dual worksurfaces, PSAP installation . Here are some key features and benefits: Dual Surfaces : Operators benefit from having 2 worksurfaces, the primary worksurface offers plenty of space for peripherals, while the secondary worksurface supports the monitor arrangement. These consoles can accommodate up to 10 monitors, providing a comprehensive view of all necessary information and controls. Robust Construction : Made entirely of steel and high-pressure laminate, these consoles are solid and durable. The steel substructure prevents the worksurface from bending over time and supports the weight of the equipment. Versatile Design : Available in various shapes and sizes, such as 90° and 120°, the Transit consoles can be customized to fit different room layouts and operational needs. Ample Storage : They offer extensive storage options, including various CPU enclosures underneath the console’s worksurface. This allows for efficient organization and easy access to IT equipment. Cable Management : While they can include a wall system for cable management, it's not a necessity. Electrical Raceways : Integrated electrical raceways provide a streamlined solution for managing power and data cables within the console’s structure. Ergonomic Design : The wrap-around shape reduces the need for operators to move around, enhancing comfort and efficiency during long shifts. Focus Control Consoles: Ideal for PSAP Centers and Beyond The  Focus control consoles  are commonly used in Public Safety Answering Point (PSAP) centers, and are also suitable for environments with limited floor space. Outside of their use in emergency control centers, they are found in trading floors, banking, security control rooms, mining, air traffic control, education settings, etc. Here are some key features and benefits: Focus console with a slat wall and a fixed height worksurface, SITA command center . Compact Design : The Focus consoles are designed to maximize efficiency in limited spaces. Thanks to their minimal footprint, linear consoles maximize the efficiency of the available real estate in any center. Sturdy Construction : Like other Sustema consoles, the Focus models are built with robust materials, ensuring durability and long-lasting performance. Fixed Height : These consoles feature a fixed height, providing a stable and consistent work surface for operators. Cable Management : Equipped with a wall system for cable management, the Focus consoles help maintain a clean and organized workspace. Versatile Configuration : While the Focus consoles are linear, they can be arranged in a "U" shape to fit different room layouts and operational needs. Single Surface : The fixed single surface is designed to accommodate multiple monitors and equipment, enhancing functionality and ease of use. Easy Reconfiguration : The linear shape allows for easy reconfiguration, making it a popular choice for control rooms with plans for expansion. How these consoles are used in control rooms Sustema's Transit and Focus control room consoles can be seamlessly integrated within the same control room, offering a versatile and efficient workspace tailored to various operational needs. By using different layouts, such as linear arrangements for the Focus consoles and customized shapes like 90° or 120° for the Transit consoles, you can create a cohesive environment that maximizes both space and functionality. This flexibility allows for the accommodation of multiple roles within the same room. For example, in a 911 emergency communications center it ensures that dispatchers, supervisors, and call takers all have the optimal setup to perform their duties effectively. Are you renovating your control room? We can help you. To learn more about how these consoles can enhance your control room setup, we invite you to contact us through our contact form , using the chat function on our website. A member of our team will contact you shortly.

In a 911 dispatch center, efficiency and comfort are crucial. Dispatch staff often work long hours, so having the right equipment can greatly improve their performance and well-being. To support mission critical operations, dispatch centers need heavy duty accessories. But no 2 dispatch centers are the same. Meaning that there is no standard because every application is different. So each center should consider its needs and requirements when looking for monitor arms. Below are some highlights key factors to consider when selecting monitor arms suitable for such demanding environments Material Quality When choosing monitor arms for a 911 dispatch, materials are the first thing to assess. Monitor arms designed for continuous use must be sturdy and durable. Common materials include aluminum, steel, and high-quality plastics. Aluminum is lightweight yet robust and resistant to corrosion, making it ideal for busy dispatch centers. For example, an aluminum is versatile. Steel, although heavier, offers additional stability and durability, ensuring that even large monitors are securely held in place. Selecting monitor arms with powder-coated finishes is recommended as it increases resistance to scratches and rust. If your dispatch center experiences high humidity, choosing materials that protect against moisture can extend the life of your equipment. Humanscale and Novus monitor arms, respectively. Adjustability Adjustability is a critical feature in monitor arms. Look for arms that provide swivel, tilt, and height adjustments. This flexibility allows dispatch workers to customize their monitor positions for the best viewing angles. For instance, a monitor arm that tilts up to 90 degrees can help reduce neck strain, leading to improved comfort and productivity during long shifts. Novus monitor arm mounted on our dispatch console. VESA Compatibility Make sure the monitor arm supports the VESA mounting standards of your monitors. Most monitors today meet VESA standards, simplifying installation and ensuring a secure fit. Monitors that do not have uniform mounting holes could lead to unsafe setups, which is particularly important in high-stakes environments. Additionally, some monitor arms manufacturers also offer a mount cover for a more aesthetic look. Humanscale's monitor arms include a Plate Cover for the VESA mount to match the finish of the monitors. Stability Stability is essential, especially in workspaces where monitors might be frequently bumped. Quality monitor arms often feature weighted bases and locking mechanisms to prevent accidental movements. A stable monitor arm can reduce the risk of injury and damage, creating a safer working environment. Monitor arms attached to a linear console . Attachment to the Worksurface The method of attaching the monitor arm to the workstation can greatly influence its usability. Clamp Mounts Clamp mounts are popular due to their easy installation options. They attach to the desk edge without requiring any drilling, which is beneficial in a 911 dispatch center where flexible workspace configurations are often needed. Grommet Mounts Grommet mounts involve drilling a hole in the worksurface for a secure fit. This setup is ideal for heavier monitors or locations prone to vibrations. For example, if a monitor weighs 30 pounds, using a grommet mount can help stabilize it and prevent wobbling during busy operations. Wall Mounts While wall mounts can save desk space and create a neat appearance, they require careful thought regarding monitor heights and accessibility. Cable Management An important yet often overlooked aspect of monitor arms is cable management. Effective cable management can make a workspace look neat and organized. This is especially important in a fast-paced dispatch center where accessibility and clutter reduction are key. Look for monitor arms with built-in cable channels or clips to keep power and data cables neatly arranged. This feature not only enhances aesthetics but also minimizes the risk of tripping hazards, helping prevent accidents in a critical work environment. Weight Capacity Weight capacity is another vital consideration for monitor arms in dispatch centers. Dispatch centers typically use heavier monitors, so it is essential to check the manufacturer's specifications. Reliable monitor arms can usually support 10 to 40 pounds. Below you can see the Humanscale and Novus monitor arms, respectively attached to our heavy duty dispatch consoles. We can help you build a new control room. Choosing the right monitor arm for a 911 dispatch center impacts efficiency, comfort, and safety. By focusing on material quality, key features such as adjustability and stability, attachment methods, cable management solutions, and weight capacity, managers can equip their teams with the best possible tools. We can help you build a control room solution that adapts to your needs and requirements, get in touch now . Remember, 5 hours of planning can save you 500 hours of work.

911 dispatcher working at a Sustema console When you think of first responders, images of firefighters, police officers, and paramedics often come to mind. However, there's a group of unsung heroes who play a crucial role in emergency response: they are called 911 dispatchers, or sometimes refered to as telecommunicators. These public safety professionals are the calm voices on the other end of the line, providing vital assistance and coordination emergency services during some of the most critical moments in people's lives. If you’re thinking about becoming a 911 dispatcher and want to know why people do it, these are some of the reasons why people choose to become telecommunicators. Have An Impact In People’s Lives As a 911 dispatcher, you have the unique opportunity to have an impact in people's lives every single day. Whether it's guiding someone through CPR, dispatching emergency services to a scene, or simply providing a reassuring voice to someone in distress, your actions can have a profound impact. The sense of fulfillment that comes from knowing you've helped save lives and provided support during emergencies is unparalleled. “Every call we take is an opportunity to make a difference in someone’s life.” 911 dispatcher working at a Sustema console, Transit series. Staying Calm Under Pressure In the midst of chaos, 911 dispatchers are the calm and composed voices that help bring order. This role requires a special kind of resilience and the ability to stay focused under pressure. Providing clear instructions can be the difference between life and death. You have to be good at critical thinking and multitasking. “Your calm voice is someone’s lifeline.” 911 dispatcher working through an emergency call. Continuous Learning and Growth The nature of emergency situations means that no two days are the same for a 911 dispatcher. This constant variety keeps the job exciting and ensures that dispatchers are always learning and growing. From handling medical emergencies to coordinating responses to natural disasters, the skills and knowledge gained in this role are invaluable and can lead to personal and professional growth. 911 supervisor assisting telecommunicator working on a Sustema console, Transit Series. Building Community Connections 911 dispatchers are often the first point of contact for people in their most vulnerable moments. This role fosters a deep sense of community and connection, as dispatchers provide a lifeline to those in need. The gratitude and appreciation from the community can be incredibly rewarding, reinforcing the importance of the work dispatchers do. “Dispatchers are the unsung heroes, working behind the scenes to ensure the safety of our communities.” 911 dispatcher sitting in front of her workstation, a Sustema console. While the path to becoming a 911 dispatcher is demanding and requires significant training and resilience, the rewards are immense. As one experienced dispatcher advises to a 15 year old who is considering it as a future career: “It is a very demanding job, but once you get through training it is very rewarding. You will meet amazing people as well as terrible people. Best of luck to you and take the time to decide considering you’re very young.” This sentiment captures the essence of the profession, it is a challenging journey, but one that offers profound fulfillment and the opportunity to make a real difference in people's lives. If you have the dedication and passion for helping others, a career in 911 dispatch can be incredibly rewarding. To learn more about the job, visit the US bureau of labour statistics page on Public Safety Telecommunicators . For the Canada, you can visit the government's page for labor market information. For further resources, also visit NENA and APCO websites respectively, the two largest organizations of public safety communications professionals.

Specialized furniture for mission-critical environments like this one integrate cable management into its design. This guide covers the important elements to consider when setting out to build a new control room. When looking at control consoles always make sure they meet your specific needs and requirements. Specialized furniture must include the following elements in its design to ensure the successful completion of the project Excellent build using heavy duty materials Unlike ordinary desks, a control console is built using heavy duty materials like steel and high-pressure laminate. These heavy duty materials ensures its durability and reliability for years to come. 911 dispatch console with steel substructure For example, using a steel frame will prevent the worksurface to bend overtime since this substructure is made from high grade steel. Also, unlike ordinary office furniture, the worksurfaces of mission critical furniture are made up of high-pressure laminate instead of being made from cheaper wood composites. These two components add up to create specialized furniture that is both durable and reliable in the long run. The steel substructure (frame) makes it a robust and strong enough to support the weight of many monitor rows and to keep IT equipment safe and secure. While the HPL  worksurface is scratch and stain resistant, and its anti-static properties make it dust repellant, which means it is also considered as a hypoallergenic material. The worksurface shown above is made from high-pressure laminate to create a durable and reliable workstation. Technology integration and implementation of ergonomic features Mission-critical furniture that adapts to the different heights of operators helps them stay focused throughout the day. For example, if an operator wishes to switch from a sitting position and continue their work while standing for the next hour or so, the console should adapt to the user's needs efficiently. Video showcasing the different types of keypads available for height adjustable control consoles (sit/stand). Cable management solutions in control consoles With all of the computers housed inside the console’s CPU enclosures, and the multiple monitors mounted on top of the work surface, all of these cables need to be properly routed to ensure the flow of critical data. All cables should allow for enough travel when adjusting heights, and be easily accessible for maintenance and support. For this end, cable chains connect the CPU enclosures with the worksurface to route and protect cables during motion. CPU enclosures like this one are secured with a lock. Sustema consoles are designed for heavy duty workflows following ergonomic principles provided by the Human Factors and Ergonomics Society.  Every action like adjusting the height of the work surface or performing maintenance for cable management is designed to be as nonintrusive. Look for control consoles that include customization options Beyond color options, a control console is designed to optimize the available floor space with a wide range of shapes and sizes. Meaning that a control console is designed to adapt to heavy duty workflows with cable management solutions, lighting, storage options, and other ergonomic features. Building a control console means designing it to withstand heavy duty workflows, and a wide range of user sizes. For instance, Sustema consoles are designed using anthropometric data expressed in percentiles to be as accurate as possible. This is helpful because it allows the designers to consider the full range of body sizes when designing specialized furniture for control rooms. Control consoles are designed with dual height adjustable work surfaces to achieve a clutter free work surface. But also, to accommodate for the 95th percentile male for the maximum height of a keyboard work surface, or the 5th percentile female measurement. Read more on percentiles. Having dual work surfaces means that the monitor work surface can be adjusted for the eye-height sitting measurements of both, the 5th and the 95th, female and male percentiles respectively. This 911 dispatch console has two worksurfaces, one for the operator's immediate use and another one for monitor support. In other words, the surface heights should be adjustable from 27 to 53 inches. When designing for 24/7 reliability in the control room, control consoles must allow users to adapt their space to them and not the other way around. A note on accessories for mission-critical furniture A reliable control console helps to maintain a pleasant and professional workspace. If the operators have to constantly perform workarounds to complete basic daily tasks these inconveniences will build up and contribute towards increased burnout and turnover. No aspect of the consoles should interfere with critical tasks. This is something to look out for when thinking about integrating accessories to your mission-critical furniture. For starters below are some of the must-have accessories for 911 dispatch consoles and mission-critical furniture including: Task lights CPU enclosures Power and Data outlets Monitor arms Are you planning a new control room? We can help with that. Sustema has more than 30 years of experience designing and manufacturing specialized furniture for mission-critical environments like 911 dispatch centers, air traffic control centers, process control rooms, broadcasting control rooms, trading floors and other industries. Fill out our contact form and leave us a message so that we can get back to you.

In today's fast-paced industrial environment, an efficiently designed control room is crucial for maintaining smooth operations, ensuring safety, and maximizing productivity. This guide offers a walkthrough of the key aspects of control room design, referencing Sustema's in-depth articles on specific topics.     1. Creating an Efficient Control Room Layout     The layout of any control room can significantly impact operator performance and overall efficiency. The article "How to Create an Efficient Control Room Layout" delves into the following key points:     Optimal positioning of workstations  Traffic flow considerations  Line of sight requirements  Integration of shared resources and collaborative spaces    2. Exploring Different Types of Floor Plans     Selecting the right floor plan for any control room depends on various factors, including the nature of the operations carried out and the number of operators. The article "Different Types of Floor Plans for Control Rooms" covers:  Linear layouts  Circular layouts  Tiered layouts  Advantages and disadvantages of each type        3. Ergonomic Design Considerations     Ergonomics plays a vital role in operator comfort, health, and productivity. The comprehensive guide "Ergonomic Design Considerations for Control Rooms" discusses:     Proper seating and adjustable workstations  Optimal monitor placement and viewing angles  Lighting design to reduce eye strain  Acoustic considerations for a conducive work environment     The most used articles remain in the primary zone. Those which are used infrequently remain in the secondary zone.    Stay Informed: Subscribe for the Latest in Control Room Design Designing an effective control room requires careful consideration of layout, floor plans, and ergonomics. While the strategies outlined in our articles provide a solid foundation, the field of control room design is constantly evolving with new technologies and best practices emerging regularly. To stay at the forefront of control room design innovations, subscribe to the Sustema newsletter.

Broadcast control rooms create a centralized hub for production crews so that they can be in one room easily communicate with each other. Enabling the production team to see everything that is going on in the main room, on the event screens and on the live streams. Some broadcast control rooms integrate multiple rows of monitors on each desk, while others use video walls. But the specific needs of the company, the requirements of its users and the purpose of the room will inform its design. Our broadcast control console during installation. Before thinking about specifications and buying any broadcast console out there, first consider the room itself. To know the number of consoles an organization plans on setting up, considering the size of the control room, the number of users working in the same room, the type of equipment used (CPUs, KVMS, Monitors), is paramount. Essentially, it is more efficient to start with the macro-environment in mind and move towards the end-user. To build a custom broadcast control room, consider the needs of the different stakeholders, both inside and outside the room, as well as the the tangible and intangible factors that will affect the ergonomics of the floor’s layout . Afterwards, once there is an idea of the number of broadcast consoles needed, the number of users and the general layout of the room, and make sure that to respect the ergonomic clearences for a control room , start looking into the furniture itself. For example, some broadcast control rooms will require their studio to have flexibility in production, audio mixing, live switching, graphics, router control, storyboarding, automation in audio, lighting, and control systems. Some of the applications include production control rooms (PCR), television broadcast studios, studios, rack rooms, audio control rooms, and editing consoles. For that you will need different types of consoles, each suited for a particular task. If there is one user per console then a linear design might suffice, but it can also accommodate multiple users at the same time, since the broadcast console can be as long as it is required. Another option is to have an L shape broadcast console where one end of the desk is dedicated to a specific type of equipment, like audio mixing, while the longer side of the desk functions as a standard broadcast station. This option can be used by either one user at a time, or 2 users at the same time. Keep in mind that your broadcast control room should meet the highest ergonomic standards , especially if the users will be at their workstations for long periods of time, which in today’s day and age is not that uncommon. To keep users comfortable in long shifts, a desk can be height adjustable, mainly to encourage movement throughout the day and help improve concentration. But, height adjustability also means that many users can work at the same station throughout the day and have it adapt to their different heights. Cable management is also paramount for a state-of-the-art broadcast control room. From live feeds, to audio cables and other data cables, all of these should be secured. This is not only an aesthetic choice but a crucial step towards efficiency and to avoid interruptions. Proper cable management makes it easer for operators and the production crew as a whole since they don’t have to worry about troubleshooting, upgrading equipment, and carrying out maintenance. That is why Sustema consoles integrate this feature into their design. Sustema broadcast consoles are built with electrical raceways and steel substructures that can be used to route cables from the monitors, peripherals, and CPUs (in the case that these are located at the workstation), while keeping them out of sight and safe from tampering, accidental or otherwise. After putting some thought into the console, the focus can change to the equipment that will be mounted on the desk. This includes the monitors and their monitor arms, all the different cables, peripherals, accessories, like task lights, rackmounts, keypads for height adjustment, power bars, grommets for cables passing through the worksurface, etc. Start building a new broadcast control room with Sustema It is important to keep in mind that no two broadcast control rooms are identical. Each has its own requirements and their own challenges. But Sustema broadcast console s can adapt to different environments and different kinds of users. We can help you build a custom broadcast control room that meets your specific requirements, contact us to start the process.

This guide is intended to help you get started with the process of building a new computerized environment. Go over the characteristics of an IT workbench setup, such as the options available, the shapes for worksurfaces, the accessories and other important considerations to ensure your workbench meets the highest standards of durability. Engineering workstation comprised of 3 workbenches Building your workbench “A workbench is a sturdy flat, smooth, molded surface available in various sizes designed for specific tasks” (Industrial Quick Search).  While a desk and a table both fit this definition, a workbench is a type of specialized furniture that is built using heavy duty materials. Our workbench - Integration F- 500 model The frame of the workbench is made from steel while the worksurface is usually made from a scratch resistant material known as HPL  (high-pressure laminate). The main component of the workbench is the surface where the daily work is carried out. As is the case with control consoles, the steel substructure provides the support needed for the weight of all the equipment and tools. Multi frame workstation for computer repair. Ergonomic workbenches feature height adjustable worksurfaces. Work surfaces and shelves can be installed at varying heights on the vertical steel structure in order to accommodate the user’s work tasks. Users are different heights, plus they can choose whether they want to sit or stand depending on if they’re turning a screwdriver or doing software updates. Cable management in a workbench using power bars and electrical raceways. Cables are exposed for illustrative purposes. As for cable management, the steel frame also integrates electrical raceways into its design. Power outlet and network jacks are strategically positioned for quick access. It is a good idea to have twice as much power and network outlets as you think you need. Designing an IT workstation requires you to consider weight capacity, computer access, illumination, electricity, moisture control, tool space, wall, plumbing, and many more. A workbench can be designed to be wall-mounted or to be independently standing. Our various types of workbenches allow for the placement of a workstation in any location. You can have a workbench that is part of a single station or a larger workstation for as many users as you require. As showed below: Single workstations: Single engineering workstation with shelving units. Back-to-back workstations: Multi-frame workstation configurations: Sustema products can be setup in any of the previous configurations. Also, their modular nature means that a workstation can adapt any specific needs and requirements. Workbenches can be built with a peninsula table shape, power and network connections, multiple shelves for heavy equipment. Also, workbenches can be connected in any configuration required, and incorporate cable management solutions into their structure. Accessories for IT workbenches As is the case with most specialized furniture, accessories play vital role in enhancing the productivity and maximizing space in your workbench. To make it easy to add and remove accessories in the Integration system , this can integrate slat walls, as well as other mounting options. The most common accessories for workbenches include support arms for LCD screens, a pen and pencil holder, a tackboard, a shelf for office supplies, as well as lamp and telephone support. Integration F-500 workbench featuring some basic accessories Other secondary accessories include storage options like drawers and cabinets, storage bins, mobile pedestals, filing cabinets, keyboard trays, laptop drawers, pelican drawers, heavy duty shelves. If integrating a lot of electrical components in a workbench, Sustema products are CSA certified .  Since all the components are integrated into the bench directly, it makes it much easier to move and relocate the benches in the future. There are more accessories available for workbenches, but they are intended for more specialized environments like a forensic laboratory and other types of workstations. Contact us to start building a new workbench for all your IT environments. Sustema has more than 30 years of experience manufacturing specialized furniture for mission critical environments and IT intensive environments like computer repair centers, engineering workstations and forensic laboratories. Contact us  to get started with your project.

More equipment = more work surfaces  Dual surface consoles  offer the greatest flexibility for users in terms of ergonomics, functionality, and technology. The key differentiator is that on a dual surface console, the primary surface serves as the workspace for users, and the second surface serves as the support for the monitors. The issue of having only one adjustable surface with less space to work is then resolved as the monitors do not take up any space. The dual-surface console offers more flexibility in the number of monitors and the ways they can be mounted.  Better CPU enclosures to ensure resiliency and enhance security  The CPU enclosures are secured, ventilated, and can host all the IT equipment required for highly technical jobs. For instance, KVMs, 19" rackmounts, multiple power bars, and even host the actuators required to raise/lower the surfaces. PSAPs ensure their network, data and equipment are secure. This includes implementing firewalls, encryption, and other security measures. As well as keeping their IT equipment physically secured and locked inside the CPU enclosures of control consoles.  All this while leaving enough room for future expansion.  Smarter cable management (electrical raceways, wall systems)  With the advent of NG911  in public safety and ECC throughout North America, the most important update in these mission critical environments is the need for systems that can seamlessly integrate a diverse range of data inputs, from video feeds and text messages to traditional voice calls. This means being able to accommodate a lot more cables for data and power running throughout the console. To ensure it is not overwhelming, ergonomic consoles include wall systems and electrical raceways  that keep power and data cables separate to avoid electromagnetic interference, as well as to keep maintenance easy.  Smarter technology integration  More cables running through control consoles mean that the operators and telecommunicators need to access all that data and power easily. To ensure quick access, control consoles feature a retractable monument system installed directly on the primary work surface itself, with all sorts of power and data ports. This can be customized to the agency’s specific needs and requirements. And since they are retractable, when they are not in use, they take up no space on the work surface.   Alert and crisis management system  Beyond implementing a status light, we designed an alerting system to help supervisors efficiently manage crises and provide support to operators in real time. With the push of a button, the Console Alert  system is activated, triggering a series of actions. The status light on the console starts blinking and emitting an audible alert, immediately catching the attention of the supervisor. Simultaneously, the system notifies the supervisor on their end, alerting them to the incoming call and providing them with the necessary information. The supervisor can take quick action, ensuring a swift response to any crisis. Once the crisis is resolved, the supervisor can easily switch off the alert system at the control console.  Open floor layout design for collaboration (crises and major events)  An open floor plan  enables supervisors to easily oversee operations and approach operators for assistance, enhancing the management's effectiveness since they don't have to walk through a maze of consoles all the time. When this type of layout is combined with a pod configuration, it provides each dispatcher with their own workspace while promoting teamwork and communication among operators.  Better implementation of ergonomic principles (lighting, temperature adjustments, comfort increased)  Not only does each dispatcher and telecommunicator has their own workspace, but nowadays control consoles include all sorts of technology integrations  to increase comfort, such as cooling fans installed directly on the work surface itself, as well as integrated heaters placed at the bottom of the console so that the heat rises and keeps them warm. Of course, these temperature adjustments can be controlled easily with a keypad which is installed on the edge of the work surface, or in some rare cases with a touchscreen .  Adding low-light loving plants to create a more welcoming atmosphere   As part of integrating ergonomics in the control room, using plants to affect the atmosphere has been proven to be useful. In the intense and fast-paced environment of a 911 dispatch center, incorporating plants  can help reduce stress for dispatchers and call takers. Bringing a touch of nature indoors enhances the workspace's appeal by creating a calming atmosphere and signaling to visitors, like new hires, that the center is a caring workplace. Not only are there emotional benefits that affect the morale of the staff, but also these plants can help clean the air of toxins.  Are you looking for ergonomic 911 dispatch consoles to renovate your center?  We have more than 25 years of experience designing and manufacturing control room furniture. We take pride in building control consoles that meet our clients’ specific needs and requirements. If you have any questions, please contact us by email at info@sustema.com, by phone on our toll-free number 1-800-455-8450, or by chatting with us directly on our website.

In the fast-paced world of emergency response, the efficiency and effectiveness of Public Safety Answering Points (PSAPs) are paramount. At the heart of these operations lie control room consoles, the critical hubs where emergency calls are received, processed, and dispatched. As technology advances, so too do the capabilities of these consoles, bringing about significant improvements in how PSAPs operate. This article delves into the latest technological advancements in control room consoles, exploring how these innovations are transforming the landscape of emergency response and enhancing the ability of PSAPs to save lives. Overview of Control Room Consoles Control room consoles are the nerve centers of Public Safety Answering Points (PSAPs), where emergency calls are received and managed. These consoles are crucial for ensuring that operators can efficiently handle calls, dispatch emergency services, and coordinate responses. As technology continues to evolve, so do the capabilities and designs of control room consoles. This blog will explore the latest technological advancements in control room consoles and their impact on PSAP operations.   Recent Technological Advancements Ergonomic Designs Adjustable Desks : Height-adjustable desks to accommodate sitting and standing positions, promoting operator comfort and reducing fatigue. Monitor Mounts : Flexible monitor mounts that allow for optimal screen positioning and reduce neck strain. Integrated Technology Monument data and power outlet Cable Management Systems : Integrated cable management to keep workspaces tidy and reduce clutter. CPU Storage : Large, lockable CPU storage areas to secure equipment and maintain a clean workspace. Enhanced User Interfaces Multi-Screen Setups : Configurations that support multiple screens for better multitasking and information management. Ambient Lighting : Adjustable ambient lighting to reduce eye strain and create a comfortable working environment. Task Lighting : Focused task lighting to ensure operators have adequate illumination for detailed work without causing glare.   Impact on PSAP Operations The technological advancements in control room consoles have a profound impact on the operations of Public Safety Answering Points (PSAPs). Here are some of the key benefits: Improved Efficiency The integration of advanced technology, such as multi-screen setups and real-time data integration, allows operators to access and manage information more efficiently. This leads to quicker decision-making and faster response times, which are critical in emergency situations. For example, multi-screen setups enable operators to monitor multiple data sources simultaneously, ensuring they have all the necessary information at their fingertips. Enhanced Operator Comfort and Productivity Ergonomic designs, including adjustable desks and flexible monitor mounts, significantly improve operator comfort. By reducing physical strain and fatigue, these features help operators maintain high levels of productivity throughout their shifts. Comfortable operators are more focused and less likely to make errors, which enhances the overall effectiveness of the PSAP. Better Situational Awareness Enhanced user interfaces, such as customizable dashboards and ambient lighting, improve situational awareness for operators. Customizable dashboards allow operators to tailor their workstations to their specific needs, ensuring they have quick access to the most relevant information. Ambient lighting reduces eye strain and creates a comfortable working environment, helping operators stay alert and focused. Streamlined Communication Integrated technology, such as voice recognition systems and real-time data integration, streamlines communication within the PSAP and with external emergency services. This ensures that information is relayed accurately and promptly, reducing the risk of miscommunication and delays. Efficient communication is essential for coordinating effective emergency responses and ensuring public safety. Increased Reliability and Security Modern control room consoles often include features like cable management systems and secure CPU storage, which contribute to a more organized and secure workspace. Proper cable management reduces the risk of technical issues and downtime, while secure CPU storage protects sensitive equipment and data. These features enhance the reliability and security of PSAP operations, ensuring that they can function smoothly even under high-pressure conditions. By embracing these technological advancements, PSAPs can significantly enhance their operations, leading to more efficient and effective emergency responses. Case Studies Explore our case studies to see how our advanced control room consoles have significantly improved operations and created more comfortable workstations for various PSAPs. Click on the images to view each case study. Our control room consoles have significantly enhanced the operations of various PSAPs, as evidenced by several case studies. By integrating advanced ergonomic designs, such as adjustable desks and flexible monitor mounts, we have created more comfortable workstations that reduce operator fatigue and increase productivity. The inclusion of multi-screen setups and real-time data integration has streamlined information management, allowing operators to make quicker, more informed decisions. Additionally, features like ambient and task lighting have improved the overall working environment, reducing eye strain and helping operators stay focused during long shifts. Future Trends for 2025 As we look ahead to 2025, several key trends are poised to shape the future of control room consoles, particularly in the context of Public Safety Answering Points (PSAPs). These trends focus on enhancing efficiency, improving operator comfort, and integrating advanced technologies to meet the evolving demands of emergency response. Next Generation 911 (NG911) NG911 is set to revolutionize emergency response by enabling PSAPs to receive not only voice calls but also text messages, images, and video calls. This shift requires control room consoles to support a wider range of communication methods and data types. Consoles will need to be equipped with advanced data infrastructure, including video monitors and robust IT systems, to handle the increased volume and variety of information. The ability to seamlessly transfer calls and data between agencies will also be crucial, ensuring efficient and coordinated responses. Enhanced Cybersecurity Measures With the increasing reliance on digital technologies, cybersecurity will become even more critical for PSAPs. Future control room consoles will need to incorporate advanced security protocols to protect against cyber threats. This includes secure data transmission, robust access controls, and regular system updates to safeguard sensitive information and ensure the reliability of emergency response systems. Of course, physical barriers and safeguards like secured CPU enclosures are a good first step. Steel CPU enclosures Sustainable and Eco-Friendly Designs Sustainability is becoming a key consideration in the design and manufacturing of control room consoles. Future consoles are likely to incorporate eco-friendly materials and energy-efficient technologies. This not only reduces the environmental impact but also aligns with broader organizational goals of sustainability and corporate responsibility. The advancements in control room consoles are transforming the way PSAPs operate, making them more efficient, user-friendly, and effective. From ergonomic designs and integrated technology to enhanced user interfaces and future trends like NG911, and sustainable designs, these innovations are crucial for improving emergency response and ensuring public safety. If you are planning to build a new control room or upgrade your existing setup, now is the perfect time to invest in the latest control room console technology. Our team specializes in designing and implementing state-of-the-art control room solutions tailored to meet the unique needs of your PSAP. Contact us today to learn more about how our advanced control room consoles can enhance your operations and create a more comfortable, efficient workspace for your operators. Let's work together to build a control room that meets the demands of modern emergency response and ensures the highest level of public safety.