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Our designs take flight - Airbus customer response center

Updated: Jun 2, 2023

About the client

Bombardier's commercial aviation division (now operated by Airbus since 2020) - a renowned global leader in aviation with a rich heritage spanning over 80 years. Headquartered in Montreal, Canada, Bombardier is known for its cutting-edge production and engineering facilities that have propelled it to the forefront of the aerospace industry. With a vast customer support network, Bombardier services a worldwide fleet of over 5,000 aircraft in operation, earning a reputation for excellence and innovation that is second to none.

The project

The challenge at hand was to design and build a customer response center for Bombardier that would serve as a vital hub for ensuring their aircraft fleet continues to operate at peak performance around the clock. With the objective of providing 24/7 support to engineers across the globe, the center located in Mirabel, Canada was envisioned as a world-class workspace equipped with cutting-edge technology and staffed by a highly trained team of professionals. Our team worked closely with Bombardier to design and build a state-of-the-art facility that not only met their rigorous technical requirements but also reflected their brand identity and commitment to customer satisfaction.

The solution

Our team at Sustema was honored to be selected for this critical project, leveraging our extensive experience in designing and manufacturing mission-critical control rooms and high-tech furniture. Our solution for Bombardier involved the design and production of 62 state-of-the-art consoles that would form the backbone of their customer response center. These consoles were meticulously crafted to meet Bombardier's specific requirements and optimized for ergonomic comfort, functionality, and durability. With a total of over 100 employees working on them daily, our consoles have helped Bombardier create an efficient, streamlined workspace that delivers world-class support to their global network of engineers.

The result

Our Focus console design proved to be a game-changer for Bombardier, maximizing the available space and creating a collaborative, semi-open ensemble of workstations that enabled their engineers and aviation specialists to work efficiently and effectively over extended periods. After three years of study and a rigorous national tender process, Sustema was ultimately chosen as the console supplier of choice. The impact of our consoles on Bombardier's productivity and performance has been significant, providing a comfortable and functional workspace that has enabled their staff to deliver world-class support and ensure the smooth operation of their aircraft fleet.

The conclusion

Our extensive experience in designing and manufacturing mission-critical environments and the proximity of our factory proved to be the decisive factors that led Bombardier to select Sustema for this important project. Today, engineers and aviation specialists at Bombardier's customer response center benefit from a workspace that exceeds their expectations, with our high-quality consoles providing unparalleled comfort, functionality, and durability. Our consoles' large workspaces are perfect for reading aircraft factory plans, while the slat wall system keeps office utensils and accessories within reach yet always out of the way. Thanks to our strong consoles, Bombardier's customer response center is now able to operate 24/7 without interruption, ensuring a seamless and efficient support system for its global network of engineers.

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