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Kingston EMS Case Study: Expanding a PSAP Dispatch Center with Ergonomic Consoles
About the client The Kingston Central Ambulance Communications Centre (CACC) is a critical hub for emergency medical services in Ontario. Covering a vast jurisdiction of 20,200 square kilometers , the center serves a population of approximately 523,787 residents . As the primary dispatch point for ambulance services in the region, Kingston CACC plays a vital role in ensuring timely and efficient emergency response across urban and rural communities. About the project To acco
Axel Trujillo
6 days ago4 min read
Happy Holidays from Sustema
As we wrap up 2025, we want to take a moment to say something simple and sincere: thank you . Your trust in Sustema means the world to us. We are truly grateful that you continue to choose our team year over year. Working with you allows us to create solutions we’re proud of, and we deeply appreciate the relationships we’ve built throughout the year. As we head into 2026, our commitment remains the same , designing spaces that work for you, made out of durable quality materia
Axel Trujillo
Dec 18, 20251 min read
Why Teamwork Matters as Much as Technology in Emergency Operations Centers
You’ve invested in state-of-the-art dispatch consoles, but what about the people who use them?
Axel Trujillo
Nov 24, 20254 min read
The 911 dispatcher guide to an ergonomic emergency control room
In today’s fast-paced world, public safety agencies face increasing pressure to respond quickly and effectively to emergencies. At the heart of this mission-critical work are 911 dispatch centers, environments where every second counts and every decision can save lives. These centers rely on specialized workstations known as control room console , designed to support the unique demands of emergency communication. Unlike standard office furniture, dispatch consoles must integr
Axel Trujillo
Nov 17, 20253 min read
Why Steel Workstations Are the Gold Standard for Mission-Critical Environments
The Stakes in Mission-Critical Environments A mission-critical environment is a system that is essential to the survival a business or organization. An organization an be as big or small as needed. When mission-critical environment fails, it endangers and affects the business or organization it is a part of. Think of the Robotics Mission Control Center for the Canadarm, or a local emergency communications center. Canadarm, Robotics Mission Control Center For 911 dispatchers,
Axel Trujillo
Nov 10, 20254 min read
Sustema goes to APCO Canada 2025
We’re Headed to APCO Canada 2025 – Visit Us at Booth no.06! We’re excited to announce that we’ll be exhibiting at APCO Canada 2025 , taking place in the stunning setting of Niagara Falls . Join us at Booth no.06 as we showcase our latest innovations in dispatch console solutions , designed specifically for mission-critical environments like 911 communication centres. As specialists in control room furniture, we understand the unique challenges faced by public safety professi
Axel Trujillo
Nov 4, 20251 min read
Axel Trujillo
Oct 21, 20253 min read
Beyond the Call: The Tools That Keep Dispatchers in Control
The Unsung Heroes of Coordination Do you have strong listening skills and a good memory for details? Can you be calm and clear under pressure? Do you like coordinating others? Then a career as a dispatcher may be calling you! In all seriousness, aside from their grit and their skills, dispatchers require specialized tools to carry out their jobs. This means they don’t just need desks; they need dispatch control consoles that can handle all the equipment that is plugged in and
Axel Trujillo
Oct 15, 20253 min read
Ergonomics in Control Room Design: Protecting Your Team
In high-pressure environments like Public Safety Answering Points (PSAPs), emergency dispatch centres, and security operations, every second counts. Operators must remain alert, responsive, and comfortable throughout long shifts. That’s why ergonomics in control room design isn’t a luxury—it’s a necessity. Investing in ergonomic solutions protects your team’s health, enhances performance, and reduces long-term operational costs. The Cost of Poor Ergonomics Poor ergonomic desi
Axel Trujillo
Sep 22, 20252 min read
Key Elements of Effective Control Room Design
Designing for performance, safety, and long-term adaptability in mission-critical environments. Control rooms are the operational backbone of emergency response and security environments. Whether it's a 911 dispatch centre, a PSAP, or a security operations hub, these spaces must support high-pressure decision-making, real-time communication, and uninterrupted monitoring. At Sustema, we bring decades of experience in designing specialized control room furniture and layouts tha
Axel Trujillo
Sep 15, 20253 min read
How to Optimize Workflow in Modern Control Rooms
In today’s high-stakes environments—whether in emergency response centres, PSAPs, or security operations—the control room is the nerve centre of decision-making. As the complexity of operations increases, so does the need for a space that supports speed, accuracy, and seamless coordination. At Sustema, we’ve helped organizations across North America design control rooms that not only meet operational demands but also empower operators to perform at their best. Here’s how to o
Axel Trujillo
Sep 15, 20254 min read
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