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Evidence‑based tips for operators on long winter shifts—plus ergonomic upgrades that support comfort and performance. Disclaimer:  This article is for educational purposes and is not a substitute for medical advice. If low mood or other symptoms persist for two weeks or more, or if you have thoughts of self‑harm, contact a qualified professional or local emergency resources (Canada: 9‑8‑8; see CMHA guidance ). Why winter hits control rooms harder Dark mornings, long nights, and extended monitoring can strain mood, sleep, and focus—especially on 24/7 shifts. Seasonal Affective Disorder (SAD)  is a form of depression with a recurring seasonal pattern that often begins in late fall and eases in spring. Leading health organizations recommend bright light therapy , psychotherapy , and sometimes medications , alongside environmental and ergonomic adjustments suitable for control rooms ( NIMH , Harvard Health ). Understand the basics of SAD (so you can work with winter, not against it) SAD shares core symptoms with depression—persistent low mood, loss of interest, concentration difficulties—and often includes winter‑specific signs such as oversleeping, carbohydrate cravings, weight gain, and social withdrawal . If symptoms affect daily functioning for 2+ weeks , seek professional help ( NIMH , CAMH ). 1) Light your shift strategically Maximize morning light exposure. Use a certified light box  delivering 10,000 lux  for 20–30 minutes  within the first hour of waking. Choose devices that minimize UV and follow manufacturer and clinician guidance—especially if you have eye conditions or bipolar disorder ( Mayo Clinic—Choosing a light box , Cleveland Clinic—Light Therapy , AAFP—Phototherapy as first‑line ). Capture daylight at work. Open blinds where possible but avoid getting reflections on the monitors, and keep your workspace bright during daytime hours to help stabilize circadian rhythms  and mood ( NIMH , Harvard Health ). 2) Move in micro‑bursts (and let your console help) Use sit‑stand to alternate posture. Switch positions every 30–60 minutes  to reduce static load and boost alertness during long monitoring sessions. Height‑adjustable control room consoles  make posture changes easy without disrupting workflows ( Sustema—24/7 Control Room Consoles ). Stack “movement snacks.” Set a timer for quick resets each hour: stand, shoulder rolls, calf raises, and, if possible, a brisk 2–3 minute walk. Regular activity helps mood and energy across winter months ( CAMH , Harvard Health ). 3) Protect sleep like a performance metric Keep consistent bed/wake times (±30 min) , dim lights in the last hour  before bedtime, and avoid long naps. Stable sleep supports mood, reaction time, and decision‑making under pressure ( Sleep Foundation—SAD & Sleep Tips ). 4) Fuel steady energy (and ask about vitamin D) Aim for regular meals with protein + complex carbs , and hydrate consistently. In northern winters, discuss vitamin D  testing/supplementation with your clinician—sunlight impacts serotonin and vitamin D status relevant to mood. Avoid large sugar/alcohol spikes that can worsen energy dips ( CMHA—Winter Blues vs. SAD , CityNews summary of CMHA guidance ). 5) Schedule micro‑connection to counter isolation Quick team huddles, a two‑minute voice note to a friend, or a weekly winter walk can buffer low mood and sustain motivation. Social contact is protective when daylight is scarce ( Mental Health Commission of Canada—Managing the Winter Blues ). Ergonomics Corner: Winter‑proof your console Small hardware and layout shifts can make a big difference during dark months: Height‑adjustable dual surfaces  to alternate posture and maintain neutral viewing angles across multi‑monitor arrays. Task lighting & adjustable monitor arms  to reduce eye strain and neck flexion when ambient light is low. Integrated cable management & secured CPU storage  to keep stations uncluttered for calmer, safer operations and faster IT access. Personal comfort options (fans/heaters)  to fine‑tune your micro‑climate without leaving your post. Fast habits you can post at your station Download and print this infographic for quick reference on shift. 2‑Minute Reset:  Stand, roll shoulders 10×, calf raises 20×, 5 deep breaths. Repeat hourly. Morning Light Ritual:  Light box on while reviewing shift notes ( 10,000 lux , 20–30 min). Sleep Guardrails:  Consistent bedtime/wake time; dim lights one hour before bed; park devices away from the pillow. When to seek help (and where) If low mood, oversleeping, carbohydrate cravings, or withdrawal persist most days for two weeks or more —or you notice thoughts of self‑harm—reach out promptly. Strong‑evidence treatments include bright light therapy , CBT tailored for SAD , and, when indicated, medications  ( NIMH ). In Canada, nationwide support is available via 9‑8‑8  (call or text); see CMHA’s guidance . Ready to winter‑proof your control room? Ready to winter‑proof your control room and support operators all season long? From height‑adjustable consoles and task lighting to smart cable management and personal comfort add‑ons, our team can help you design a 24/7‑ready environment that boosts focus and well‑being. Contact our team  to start your control room project today. Start exploring: Control Room Consoles  · Height‑Adjustable Focus Series  · Full Catalog References & Further Reading NIMH—Seasonal Affective Disorder Mayo Clinic—Choosing a Light Box Cleveland Clinic—Light Therapy for SAD AAFP—Phototherapy for SAD Harvard Health—A Cure for the Wintertime Blues? Sleep Foundation—SAD & Sleep CAMH—SAD MHCC—Managing the Winter Blues

In a mission‑critical room, the decisions that matter most are often made inches above the desk—but they’re protected and enabled by what sits beneath it. That’s why Sustema builds on a steel substructure  and pairs it with high‑pressure laminate (HPL) worksurfaces : a proven combination that keeps operators sharp, technology secure, and total cost of ownership low in 24/7 environments . The hidden backbone: steel that won’t quit Steel delivers the rigidity and load‑bearing capacity  that multi‑monitor arrays, dense IT equipment, and frequent height adjustments demand, without the warping, cracking, and fatigue  common to lighter materials over time. Because steel frames are fabricated with tight tolerances and repeatable joints, they support modular components and future reconfiguration without compromising integrity. Aesthetically and functionally, powder‑coated finishes  add chip‑ and scratch‑resistant protection that also improves moisture resistance—extending service life on the floor. From a sustainability perspective, steel is 100% recyclable  and retains its performance characteristics through repeated lifecycles. Where hands meet work: HPL surfaces that perform shift after shift Operators spend most of their time on the worksurface, so the material must support comfort, cleanliness, and durability. HPL offers a low‑glare , resists scratches and impacts  finish that cleans easily —ideal for shared 24/7 consoles. For heightened hygiene protocols, HPL is available with silver‑ion antimicrobial technologies  that inhibit the growth of odor‑ and stain‑causing microbes complementing (not replacing) standard cleaning SOPs . Ergonomics and standards: designed outward from the operator Best‑in‑class console design follows ISO 11064 , the international ergonomics standard for control centers. We translate those principles into sit‑stand ranges , monitor focal‑distance adjustments , and reach zones so each operator—across shifts and body types—works in a neutral posture with clear sightlines and minimal micro‑strain. Beyond consoles, ancillary furnishings should align with ANSI/BIFMA benchmarks for safety and durability in high‑use environments. Technology integration: serviceable by design Modern control rooms carry heavy data, power, and peripheral loads. Our engineering approach builds serviceability into the structure: horizontal/vertical raceways , cable chains , and rear access panels  create a clean separation of power and data while keeping everything reachable for IT. Removable finishing panels  conceal infrastructure for a streamlined aesthetic yet provide fast, tool‑friendly access for upgrades or swaps—shortening maintenance windows when the room is live. The Sustema formula in practice Every Sustema console family leverages the same core philosophy—steel frames for stability and longevity; HPL for comfort, cleanliness, and resilience; ISO‑aligned ergonomics; and engineered cable/technology management—then tunes it to fit distinct workflows. Transit Series (C‑300) : our heavy‑duty flagship for PSAP and other 24/7 control environments, combining dual‑surface sit‑stand ergonomics with smart equipment integration and a right‑sized footprint. Focus Series (C‑200) : a versatile platform designed for IT‑intensive rooms that require generous CPU storage and integrated cable management across a range of configurations. Access Series (C‑100) : compact efficiency that brings modern ergonomics into space‑constrained rooms without compromising durability or serviceability. Across all series, you’ll find low‑glare HPL worksurfaces , robust steel substructures , and ISO‑driven adjustability  aligned to real operator tasks—not just furniture specs. Health, safety, and cognitive performance Operator well‑being is a safety function in 24/7 operations. Ergonomic consoles aligned to ISO 11064 help reduce fatigue and error likelihood  during abnormal situations. HPL’s easy‑clean, low‑glare surface  adds comfort and promotes consistent hygiene practices; where policy calls for it, antimicrobial HPL options  provide passive protection between cleanings. Total cost of ownership: plan for decades, not years A console’s acquisition price is a fraction of its lifecycle value. Modular construction  reduces the cost of technology refreshes and layout changes; powder‑coated finishes  stand up to daily wear and cleaning; and the recyclability of steel  and durability of HPL  keep assets useful—and responsible—across multiple hardware generations. What to ask for in your next RFP Steel gauge, joint and fastener strategy, load ratings, and finish specs HPL grade/finish, edge profiles, chemical resistance ISO 11064  evidence in the design process; and relevant ANSI/BIFMA  conformance for associated furnishings Raceway capacity, separation of power/data, CPU bay ventilation, and tool‑less access Bottom line: In control rooms, strength is a strategy. A steel‑structured, HPL‑surfaced console engineered to ISO 11064 doesn’t just look the part—it enables safer decisions, steadier performance, and a lower TCO across years of continuous duty. If you’re planning a refresh or a new build, explore Sustema’s console families  and schedule a working session  with our design team to align layouts, ergonomics, and technology integration to your operations.

The best task lights can brighten your workspace, for easier reading and writing in the control room which in the long run is taxing on your eyes. Task lights usually don't take up much, or any, additional space on your desk since they are designed to integrate into the existing infrastructure of the control console, and they follow rigorous ergonomic guidelines to increase productivity and comfort of the user. This is especially important if you're working in a mission-critical environment and sometimes using more than one external monitor, keyboard, and mouse, as well as other professional tools, that as an operator you have to juggle through. As part of our mission to help organizations in improving functionality, design, and technology in critical environments we've researched to find the best task lights for your control consoles. Light up your control console and stay focused on the task at hand with these task lights. These task lights are designed for 24/7 operations and therefore are manufactured using durable materials, they also offer good lighting thanks to extremely high lumen output, and most importantly they can be adjusted both in position and in intensity, to illuminate as much as the operator requires. Mosso Pro mounted on a Sustema control console. The Attenzia light, designed by Novus. The "Attenzia" lamp designed by Novus stands out as one of the best task lights available for control consoles due to its impressive range of features and innovative design. It offers individual solutions to ensure every workstation is perfectly lit, thereby significantly improving overall performance and productivity. Its versatility enables users to adjust the light according to their specific needs and preferences, offering maximum flexibility in illuminating their workspace. What makes Attenzia so unique? The Attenzia lamp adopts uniform lighting concepts in accordance with HCL (Human Centric Lighting) in workplace design. The even distribution of light helps reduce eye strain and fatigue, enabling users to focus on their tasks with enhanced efficiency. The lamp's integration of smart technology further enhances its appeal. The Bluetooth function allows for seamless wireless operation, while the ability to control the light via a dedicated app adds convenience and customization options for individual preferences. One of the most distinctive features of the Attenzia lamp is its rotatable light panels, allowing for both direct and indirect lighting. Additionally, the Attenzia lamp is designed with energy efficiency in mind. Its LED lighting system boasts an impressive service life of over 50,000 hours, reducing the need for frequent replacements and minimizing energy consumption. The presence and light sensors further contribute to energy savings by ensuring the light is only active when needed. Notably, the lamp's minimalistic and award-winning design adds a touch of elegance and sophistication to any office environment. With its sleek aesthetics, the Attenzia lamp seamlessly integrates into various IT-intensive environments, complementing modern interior designs while elevating the overall ambiance. In summary, the Novus Attenzia lamp excels in providing top-notch lighting solutions for control consoles, combining the benefits of HCL, smart technology, rotatable light panels, and energy efficiency. Its design and functionality are sure to upgrade any office space, making it a worthy investment for those seeking to enhance productivity and create an optimal work environment. The Mosso Pro desk lamp, designed by Koncept. The Mosso Pro desk lamp, designed by Koncept, is a true game-changer in the world of lighting solutions. Delivering an astounding 99 lumens per watt, this lamp offers a wide range of light colors, from warm to cool and everything in between. The intuitive built-in touch strip allows for effortless continuous dimming, putting you in full control of your lighting preferences. Highly adjustable arms and lamp head, point your light at any angle you desire. Designed with both energy-saving and convenience in mind, Mosso Pro features a built-in occupancy sensor that ensures no energy is wasted by lighting up a vacant workstation. When combined with its highly adjustable arms and lamp head, you have the freedom to direct the light precisely at any angle you desire, providing unparalleled flexibility and illumination customization. Not only does Mosso Pro excel in its versatility and functionality, but it also boasts outstanding efficiency with its ultra-high efficacy of 99 lumens per watt. With 48 LEDs and a consumption of only 5.5 watts, this desk lamp provides long-lasting, top-tier performance with a rated lifespan of over 60,000 hours (L90 rating). With the simple touch of the lens, you can effortlessly change the light color to suit your mood and task requirements. From cool white light for focused work to warm, cozy tones for relaxation, Mosso Pro adapts seamlessly to your needs. The integration of an integrated occupancy sensor ensures that the lamp turns itself off after 15 minutes of inactivity, promoting energy efficiency and reducing unnecessary power consumption. When you return, the lamp automatically resumes your previous settings, ensuring a seamless user experience. Alternatively, its toggle switch lets you disable the occupancy sensor when needed, giving you full control over its functionality. But that's not all – Mosso Pro goes above and beyond by incorporating a standard USB port in its base, allowing you to charge smartphones and other compatible devices conveniently while you work. For even more advanced functionality, you have the option to equip Mosso Pro with a Wireless Charging Base (sold separately) to charge your Qi-compatible devices wirelessly. Available in sleek Metallic Black, Silver, and White finishes, Mosso Pro adds a touch of contemporary elegance to any workspace. With its 10-foot cord, you have the freedom to place the lamp conveniently wherever you desire. In summary, the Mosso Pro Desk Lamp by Koncept sets new standards for efficiency and functionality, making it an essential addition to any workspace. Experience unmatched lighting control, outstanding energy efficiency, and the convenience of device charging, all packed into one brilliantly designed desk lamp. The infinity LED task light, designed by Humanscale Design Studio. The infinity LED task light, crafted by the renowned Humanscale Design Studio, exemplifies the perfect synergy of performance and aesthetics. Its unique 'Forever Hinges,' a remarkable fusion of torque inserts and springs, ensure a balanced and effortless arm movement, allowing users to easily adjust the light to their personalized ergonomic preference. Designed with a minimalist vision, the infinity light conceals cables from view, running them internally through the precision-machined arm, maintaining a clean and uncluttered appearance. Its light's adaptability is second to none, featuring an impressive 35" arm reach and full 180-degree arm and head rotation. With effortless one-touch positioning, users can effortlessly place the light at their desired angle. Furthermore, the light is available in customizable color finishes, seamlessly integrating into any design aesthetic or work environment. At the core of the Infinity task light lies its powerful and energy-efficient large-array, multi-chip LED, providing an industry-leading 1500 lux illumination. This not only ensures superior lighting output but also casts just a single shadow on the desk surface, minimizing distractions and enhancing focus during work. When it comes to energy efficiency, the Infinity light stands out with the highest efficiency LED chip on the market, consuming just 8 watts while delivering best-in-class lighting performance. To reduce visual clutter and enhance user experience, the advanced user interface of the Infinity light incorporates illuminated indicator lights. These indicators appear when the user reaches for the light and fade away after selecting their preferred brightness level out of nine available options. The 'Forever Hinges' mechanism allows the Infinity task light to maintain fluid movement and effortless positioning, setting it apart from other task lights in the industry. Its unmatched adaptability ensures users can easily adjust the light to accommodate any work scenario. In addition to its impressive performance, the Infinity task light demonstrates its commitment to sustainability and durability. Constructed from polished aluminum and highly recycled and recyclable materials, it embodies the Humanscale philosophy of doing more with less. The use of polyethylene (PE) film on the head and base instead of paint further reduces environmental impact. With a lifespan of up to 50,000 hours, the Infinity Light never needs adjustment and comes with an industry-leading 10-year warranty, assuring its lasting quality and reliability. With an array of thoughtful features and technical specifications, and various configuration options (desktop base, clamp, wall mount, slatwall mount, or floor stand), the Infinity LED Task Light by Humanscale truly sets a new standard for timeless design and unparalleled lighting performance. Elevate your workspace with this elegantly enduring and globally appealing task light for an exceptional lighting experience like never before. What should you look for in a task light? When selecting the perfect task light for your workspace, consider key features and capabilities found in the Attenzia, Mosso Pro, and Infinity LED lights. Look for innovative designs that offer uniform lighting concepts with HCL for enhanced productivity and well-being. Prioritize versatility with adjustable arms and lamp heads, allowing you to customize the lighting angle to your ergonomic preference. Seek energy efficiency with LED lighting, and maybe something that implements smart technologies like Bluetooth operation and integrated sensors for seamless control and reduced energy consumption. Choose equipment that complements the aesthetic of your center. Finally, prioritize sustainability with durable materials and long-lasting LED chips. By choosing a task light that combines these essential features, you can elevate your workstation to the next level of efficiency, functionality, and style. Are you renovating your control center? Contact our team of specialists and industrial designers to create a workspace that adapts to your needs and special requirements.

About the client The Kingston Central Ambulance Communications Centre (CACC)  is a critical hub for emergency medical services in Ontario. Covering a vast jurisdiction of 20,200 square kilometers , the center serves a population of approximately 523,787 residents . As the primary dispatch point for ambulance services in the region, Kingston CACC plays a vital role in ensuring timely and efficient emergency response across urban and rural communities. About the project To accommodate growing operational needs, Kingston CACC initiated an expansion of their existing control room setup. Previously equipped with two Sustema consoles , the center required additional workstations and structural modifications to optimize workflow and meet updated health and safety standards. The project involved: Adding six new consoles : One dedicated to the supervisor role and five configured as dispatcher workstations . Integrating a new wall section  into the existing pod of four consoles to create a defined separation between work areas. Ensuring pandemic-era spacing requirements can be met if needed , with consoles strategically spread apart to maintain safe distancing without compromising communication efficiency. This expansion reinforces Kingston CACC’s commitment to providing a modern, ergonomic, and resilient workspace for its emergency response team.   About the solution To meet Kingston CACC’s operational and ergonomic requirements, Sustema provided Transit Dispatcher Consoles in a cockpit configuration , specifically designed for Public Safety Answering Points (PSAP)  and 24/7 mission-critical environments. These consoles deliver the flexibility, durability, and comfort essential for Ambulance Communication Officers (ACOs) managing high-pressure emergency calls. Each workstation was engineered to support both the operator and the complex technology required for effective dispatching. Key features include: Ergonomic Design : Adjustable surfaces powered by high-capacity actuators  and Linak modern controls with memory and display , allowing operators to customize their workspace for comfort and efficiency. Heavy-Duty Construction : Built with steel frames , high-pressure laminate surfaces , and urethane molding edging  for long-lasting durability. Personal Environment System : Integrated fans and heaters  to maintain operator comfort during extended shifts. Technology Integration : Each console accommodates up to six monitors , multiple keyboards and mice, restricted and backup radio systems , secure phone lines, and backup telephony. Cable & Power Management : Equipped with power bars , USB charging ports , and CPU enclosures with thermostatic fans  for optimal cooling and organization. Supervisor Console : A dedicated station with the same advanced features, tailored for oversight and coordination. This solution ensures Kingston CACC’s dispatch team operates in a safe, ergonomic, and technologically advanced environment , supporting their critical role in emergency response.   About the result The project resulted in a fully expanded dispatch control room designed for efficiency, comfort, and resilience. The new layout features: Eight dispatcher consoles  strategically arranged into two pods of four  and two additional consoles positioned in the corners  for optimal workflow and supervision. A modernized Operations area (“the floor”)  equipped with advanced technology running 24/7 , ensuring uninterrupted emergency response capabilities. Each Ambulance Communication Officer (ACO) now has the tools to monitor, manage, and direct critical operations from a single workstation , supported by ergonomic design and integrated technology. This enhanced environment empowers ACOs to perform their demanding roles, requiring exceptional multitasking, focus, and composure under pressure, with greater efficiency and comfort. Kingston CACC now operates in a state-of-the-art control room  that meets today’s operational challenges and anticipates future needs.   Ready to Upgrade Your Dispatch Center? Experience the difference a purpose-built control room can make. Our ergonomic dispatcher consoles , advanced cable management systems , and custom storage solutions are designed to create a safe, organized, and high-performance environment for your team. Whether you’re expanding your operations or building a new center, we’ll help you design a workspace that supports 24/7 mission-critical work and enhances operator comfort and productivity.   Let’s build your ideal control room together. 👉  Contact us today  to start your project and discover how Sustema can transform your dispatch operations.   Frequently Asked Questions (FAQ) 1. What is a PSAP console? A Public Safety Answering Point (PSAP) console  is a specialized workstation designed for emergency dispatch centers. It provides ergonomic features, integrated technology, and durability to support 24/7 mission-critical operations.   2. Why are ergonomic dispatcher consoles important? Dispatchers work long shifts in high-pressure environments. Ergonomic consoles  reduce fatigue, improve posture, and enhance operator comfort, which leads to better focus and faster response times during emergencies.   3. Can Sustema customize consoles for my control room? Yes! Sustema specializes in custom control room furniture solutions . We tailor console configurations, technology integration, and spacing to meet your operational requirements and health & safety standards.   4. What technology can be integrated into these consoles (in this case)? Our consoles support: Up to six monitors Multiple keyboards and mice Restricted and backup radio systems Secure phone systems and backup telephony Advanced cable and power management 5. How do these consoles support 24/7 operations? Sustema consoles are built with heavy-duty steel frames , high-capacity actuators , and personal environment systems  (fans and heaters) to withstand continuous use while keeping operators comfortable.   6. Do you provide solutions for pandemic-era spacing requirements? Absolutely. We design layouts that maintain safe distancing  without compromising communication efficiency, ensuring compliance with health and safety guidelines.   7. How can I start designing my dispatch center? Simply contact Sustema today . Our team will guide you through the process, from layout planning to console customization, ensuring your control room meets your unique needs.

As we wrap up 2025, we want to take a moment to say something simple and sincere: thank you . Your trust in Sustema means the world to us. We are truly grateful that you continue to choose our team year over year. Working with you allows us to create solutions we’re proud of, and we deeply appreciate the relationships we’ve built throughout the year. As we head into 2026, our commitment remains the same , designing spaces that work for you, made out of durable quality materials, and integrate seamlessly with your technology. From our team to yours, we wish you a holiday season filled with rest, joy, and good health. Here’s to a fantastic year ahead and the continued partnership we value so much! Holiday Closure Dates: Thursday, December 25 – Closed Friday, December 26 – Closed Thursday, January 1 – Closed Warm wishes, The Sustema Team

Control room consoles are essential components in many high-stakes operational environments. This guide explains what they are, their key features, and why they're crucial for various industries. Control Console Definition Control room consoles are specialized furniture designed for mission-critical command centers. It serves as a workstation where operators monitor and control vital operational activities. These consoles are engineered to meet four essential requirements that standard office furniture cannot : IT Equipment Support: Control consoles are built to accommodate and support a large quantity of IT equipment, including multiple monitors, CPUs, and specialized hardware. 24/7 Durability: Constructed with high-quality materials, these consoles are designed to withstand continuous use in round-the-clock operations without degradation. Cable Management: They feature integrated cable management systems, providing sufficient space and organization for the complex network of wires and cables required in control room environments. Ergonomic Design: Control consoles prioritize operator health by incorporating ergonomic principles, such as adjustable heights, optimal viewing angles, and comfortable seating arrangements. Unlike standard office desks, control room consoles are tailored for demanding 24/7 applications in the following industries: Emergency Services (911 call centers) Security and Surveillance Process Control in Manufacturing Energy and Utilities Management Transportation and Traffic Control Military and Defense Operations Air Traffic Control Broadcasting and Media Production Essential Features of Control Consoles Control consoles incorporate features that empower operators in mission critical environments. These improve functionality, comfort and durability in the control room. Below are the main features of modern control consoles: Ergonomic R e ach Zone : Reach zone refers to the work surface area in which the frequently used items can be reached easily. A console that is designed ergonomically will allow users to do so by simply extending the arm across the surface and avoiding them to have to stand up or stretch out. Top view of a control console with a corner configuration and a focal adjustment system. Electric Height Adjustability : Allows sitting or standing positions. For console operators who tend to work long hours in high-stress environments, being able to change from a sitting position to a standing position with the push of a button helps to create a more comfortable environment. Integrated Cable Management: Keeps wires organized and accessible. A modern control console integrates cable management into its design, meaning that the underlying structure is used for organization and makes it easy to carry out IT maintenance without causing disruption. CPU Enclosures for Control Room Consoles: Secures and protects essential computing hardware. In a mission critical environment where resiliency is key, a secured CPU enclosure adds a layer of protection so that only authorized personnel can access the IT equipment. Power and Data Outlets: Provides easy access to necessary connections. Consoles also feature built in power and data outlets in the form of monument systems so that the operator has network access or can power other devices. Multi-Mo n itor Support: Accommodates multiple screens for comprehensive monitoring. With a good understanding of how many monitors are needed in each control console, operators can integrate as many monitor arms are required, in the configuration that best suits their needs. Task Lights for Control Room Consoles: Reduces eye strain in low-light environments. Control consoles integrates task lights design for continuous use in mission critical environments that allow for precise adjustments in the intensity and direction of the light. Acoustic treatments : Minimizes distracting noise. Noise is a major concern in all control rooms and one way to address it is by implementing acoustic panels to help reduce distractions and dampen the sound throughout the room.   Why Control Room Consoles Matter Control consoles play a crucial role in maintaining operational efficiency and safety in high-pressure environments. They enable operators to: Respond quickly to emergencies Monitor complex systems effectively Maintain situational awareness Reduce fatigue during long shifts Enhance overall workplace productivity   FAQs About Control Room Consoles How do control consoles differ from regular office desks? A control console integrates cable management and smart technology into its structure. The use of electrical raceways to separate data and power prevents electro-magnetic interference. The implementation of cable chains, grommet holes and monuments with data and power outlets further solidifies the difference between a control console and a desk. Can control consoles be customized for specific industries? Yes, for example depending on the purpose of the console and the room it is in the placing and the amount of monitors  will be different, modern 911 dispatch consoles use a big 55 inch screen at the center of the monitor array, and another two 24 inch monitors placed at each side. But in an air traffic control center a single row of 4 monitors might be preferred. The amount of monitors needed will influence the final shape of the worksurfaces. What ergonomic benefits do control consoles offer? Integrating ergonomic features in the control room helps employees to avoid stress-related injuries, like carpal tunnel syndrome by implementing urethane edging, alleviate stress in the neck thanks to adjustable work-surfaces and versatile monitor arms, as well as promoting movement throughout the day thanks to the height adjustability of the consoles. How do control consoles improve operator focus and efficiency? Each tool has a predetermined place within reach in a control console. Since the furniture takes on the role of organizing the tools for the operator to use and store efficiently, they can benefit from an increased alertness, concentration and memory retention. About Sustema Inc. With over 30 years of experience designing modular and ergonomic control room consoles, we’ve manufactured thousands of ergonomic control room consoles for control centers across North America. We’ve learned to integrate ergonomic standards by considering human factors in every project including the control room layout. Contact us to start building your control room.

As a supervisor overseeing a dispatch center, you understand the crucial role your team plays in ensuring public safety. With the upcoming renovation of your PSAP center, you have a unique opportunity to upgrade the physical space but also bring your team together and boost long-term morale. Let's explore how this renovation can go beyond aesthetics and positively influence the mindset and performance of your team, making the dispatch center a place where they truly want to continue making a difference. Involving dispatchers in the re-design of their workspace When embarking on the renovation for a dispatch center, it's essential to consider the impact it can have on the individuals who spend countless hours working in this environment. When you are in the initial stages of renovating a control room, you must consult with stakeholders inside your organization. Seek their input on aspects like workstation configuration, lighting preferences, and ergonomics. By valuing their opinions and incorporating their ideas , you demonstrate that their well-being and comfort are a priority. Start by asking them 2 simple questions: What do they like about their consoles? What don't they like about their consoles? If you want to get more specific, you can ask for their feedback and fill out our Console Survey. This will help you figure out if there is anything in the control room working against them. To bring your team together and boost morale you can also ask for their insight when personalizing their dispatch consoles. Thanks to customization options and accessories, each dispatcher can feel a sense of ownership of their workspace. Moreover, involving your team in the design and layout decisions can foster a sense of camaraderie and collaboration. This collaborative approach not only enhances their job satisfaction but also boosts their overall engagement and productivity. Designing a Control Room for Collaboration In a dispatch center, seamless communication and collaboration are crucial. A proper layout for the control center and a clutter-free workspace will empower dispatchers by improving their daily experience and reducing operator burnout. When planning the renovation, consider how people move from one corner of the center to another. Ask yourself these questions: Does the layout and console design encourage verbal communication with co-workers? Can a supervisor see all operators in the control room? Can the supervisors walk to the dispatchers in the most realistically direct path? As an example, in an PSAP control room, 5-6 seconds of walk time matter. When a supervisor needs to assist a new call taker with an emergency on the line. Separating the console placement to allow walk around gives flexibility as well. It can save walking around two or 3 consoles just to get to one. Learn more about clearances for adequate foot traffic here . By creating clear sight-lines between team members, you facilitate visual communication. Whether it's a quick glance of reassurance during a high-pressure situation or a nod of acknowledgement for a job well done, these small moments of connection can make a significant impact on team morale. You can also improve communication by giving dispatchers more tools to work with. For example, equipping their dispatch consoles with a status light to indicate if they are occupied or not is an easy way to inform others of their activities. Likewise, you can add a special color to said status light to indicate that they require assistance. Our ConsoleAlert® system integrates this concept letting operators request assistance from their supervisors directly from their console. ConsoleAlert® enables dispatch centers and PSAPs to streamline communication between operators and supervisors 24/7. Health and Comfort as Key Factors in Morale Boosting The dispatch center is a dynamic environment that operates around the clock, demanding the utmost focus and attention from its staff. To ensure dispatchers remain focused, you can equip them with dispatch consoles that integrate the following ergonomic features: Double worksurfaces : they create a clutter free workspace that helps operators to mantain their focus. Urethane edging : helps reduce strain related injuries when working long hours. Cooling fans and heaters : to regulate the temperature at the workstation. Monitor adjustments : to adapt to different workflows. Height adjustability : to allow dispatchers to work sitting and standing. Task lights : help operators to read documentation and take notes. Recognizing the significance of health and comfort in such a high-stress setting is essential for creating a supportive and productive workspace. During the renovation process, consider ergonomic principles and prioritize the well-being of your dispatchers. Ergonomically designed workstations, adjustable chairs, and proper lighting can significantly contribute to their physical comfort and help reduce the risk of strain or injuries. A comfortable and supportive workspace allows dispatchers to maintain their focus and perform their duties effectively without unnecessary distractions or discomfort. Incorporating elements that promote mental well-being is equally important. Consider creating designated quiet areas or break rooms where dispatchers can take a moment to recharge and decompress during their shifts. Comfortable seating, calming colors, and access to natural light can all contribute to creating a soothing environment that promotes relaxation and reduces stress. Are you renovating your control room? By involving your team members in the process and allowing them to personalize their space, you empower them and foster a sense of ownership. Contact us to start building your new control room and empower your staff with ergonomic furniture adapts to your needs and requirements.

As with other cables, the length has a direct impact on the quality of the information being transmitted. The greater the distance, the higher the risk of transmitting a lower image and sound quality. In some cases, complete data loss. There are 2 lengths to keep in mind when working with DisplayPort cables: Standard : The recommended cable length to ensure optimal performance is 1.8 meters (6 feet). Extended :DisplayPort cables can run up to 5m supporting up to 4k resolutions at 60fps before experiencing signal degradation. If we think of this in a mission-critical setting, it quickly becomes apparent why cable lengths are an important consideration. Using anything beyond the recommended lengths increases the chances of the risks mentioned previously. However, it is still possible to use longer DisplayPorts without being affected by those risks. If for some reason you need to use a long DisplayPort, there exist some options to do so without affecting the quality of the signal. For instance, using high-quality cables shielded with foil and braid layers to protect it from EMI/RFI interference. Another option for applications requiring 100+ ft. DisplayPorts is using signal boosters such as the B121–000. This device will even support monitor resolutions of up to 2560x1600 (60Hz) and 1920x1200 (120Hz). Due to their reliability over long distances, DisplayPort cables are the preferred audiovisual connection used in control rooms. However these cables are also ideal for video presentations, point-of-sale displays, classrooms and other applications requiring high-resolution video and multi-channel audio. DisplayPort can be used with most recent computers /laptops, CPU monitors, projectors and HDTVs. Are you looking to improve your control room setup? We can help. Contact our team of specialists to discover how we can build a control room solution that meets your needs and requirements.

Initialize height adjustable worksurface. In this short article, we will describe some common troubleshooting guidelines to follow when lifting columns that need to be reset. We will start by describing the different common terms and components of the height-adjustable columns. Diagram for height adjustable worksurface. Desk leg (DL): The lifting columns, typically with powder-coated steel profiles, are responsible for lifting the working load of the application. Control box (CBD6S): Both the computer and power supply of the system. Desk panel (DP): The user interface. Depending on the model, it is used to activate the application, set memory positions, display the height, display error codes, connect to mobile apps, and give reminders to the user. Motor cable: Transmits low voltage power (18-39 VDC) from the control box to the desk legs, and also transmits PIEZO signals when available from the desk leg. Mains cable: Transmits high voltage power (120 VAC in the US and Canada) to the control box. Standard Troubleshooting Procedures The desk will move down but not up . When a control box requires initialization, this is how the system is programmed to behave. P1) Initialize the control box Step 1 . Hold Down button on desk panel to ensure the desk is retracted to its lower limit (whether it’s the fully retracted hard stop or a configured lower limit). Step 2 . Briefly release Down Step 3 . Press and hold Down for 5 seconds, wait until all desk movement has stopped, then release If initialization is successful, you should see a slight up/down “handshake” movement of the desk legs If you have a desk panel with a display, you should also see E01 during this part of the procedure. P2) Check all cable connections Step 1 . Mains cable, connected to both the control box and power outlet. Step 2 . All motor cables, connected to both the control box and desk leg. a. Assuming a standard control box configuration, these must be connected in channels 1 and 2, or channels 1, 2, and 3 for a 3-leg table. They can’t be connected in channels 1 and 3 or 2 and 3 unless there is a configuration on the control box specifying this arrangement. Step 3 . Desk panel cable, connected to the control box in either port A1 or A2 (doesn’t matter which) P3) Check for any obstructions Step 1 . Check under, above, and on the sides of the desk for any obstructions that could prevent movement in either direction. P4) Check for faulty component(s) with error codes Troubleshooting Components with Error Codes The following error code should read "E##" on the keypad display. Some error codes are channel-specific which can help pinpoint the problem. Download the complete error code guide: ​Error Code ​Name Problem Cause Solution ​E01 Position Lost ​The desk has an unknown position and needs to be initialized ​Position error New Desk Leg added ​Initialize the system ( P1 ) ​E02 ​General Overload Up ​Overload in upward direction has occurred ​Obstruction Bad leg or motor cable ​Check all cable connections, ( P2 ) initialize the system ( P1 ) ​E03 ​General Overload Down Overload in downward direction has occurred Obstruction Bad leg or motor cable ​Check all cable connections, ( P2 ) initialize the system ( P1 ) ​E08 ​Watchdog ​Indicate that software failed to kick watchdog ​Program Fault ​Unplug mains cable for 15 sec Initialize the system ( P1 ) Replace Control Box ​E09 ​LIN Collision ​Collisions detected on the LIN bus ​ Key pressed on two or more connected handset simultaneously Multiple LINBUS devices activated ​Check if another desk panel is connected and being activated Unplug all but one desk panel and test system ​E10 ​Power Fail ​Power fail happened, or power regulator adjusted below 10% ​Mains cable pulled during driving Internal fault Only 1 battery for a 3- or 4-channel system ​Check mains cable is not caught, and is allowed to freely travel Use strain-relief loop built into control box Use a 2nd battery; charge batteries Contact us to upgrade your control room furniture. Contact us to upgrade your command center with height adjustable furniture that keeps your team comfortable and empowers your operations.

Many businesses, both small and large, where trading and portfolio management take place currently invest in trading rooms. These trading rooms are made up of "desks" otherwise known as trading desks, or trading control consoles. The characteristics of these specialized work environments depend heavily on the particularities of the business and the software used. How to set up a modern trading room?  These trading rooms are electronic sources of financial and investment data, meaning that the trading desks used today are specifically adapted to IT intensive requirements (as are all other types of control consoles used in mission critical environments). The distribution and layout of trading desks will be determined by two types of factors. Tangible and intangible. In other words, tangible factors refer to things like electrical sources, ventilation and data requirements. On the other hand, intangible factors englobe elements like noise management, lighting and colors in the room, the grouping of people, and abstract considerations like overall feel and atmosphere of the room - something that can be easily (and often) overlooked when designing a trading room layout design.  To maximize the floor layout in the trading room, answer these questions: How does the trading desk help the overall workflow of the user? If something happens, is there anything in the room or on the desk itself working against the user in their immediate personal space? Additionally, verify if there is anything working against team collaboration and assistance inside the trading floor. Does the layout of the trading desks enhance or undermine team collaboration? Is it easy to walk from one workstation to another?  Finally, is the trading room contributing or reducing stress? Paying attention to lighting, background noise, monitor placement, trading desk angles and the capacity for the console to adapt to the user's needs can all make or break a trading room. Needs of a trading desk  Given the collaborative nature of a trading floor and its fast pace, the requirements of any trading desk will be different. These consoles are designed for a high-density of IT equipment, as well as intensive use throughout the day while also providing a comfortable workspace that adapts to the user’s needs.  To properly set up an ergonomic trading desk focus on addressing the most common needs of any mission critical environment. The primary work surface, where the operator carries out their daily duties, and the underlying substructure which supports the weight of the equipment, play a key role in storing and managing all the cables as well as IT equipment. The work surface of a trading desk:   All trading desks must meet the specific requirements of the managers responsible for the brokerage rooms to fit into a highly computerized environment, but they must also be durable and packed with functionality. The primary work surface in all Sustema's trading desks is made from high-pressure laminate, instead of cheaper wood composites like most office furniture, to ensure reliability. To decide the size of the work surface first determine how many monitors and monitor rows will be used, including how to mount them on the trading desk.  For consoles inside a trading room, the primary work surfaces require a strong load capacity, usually around 150 kilograms or more, this is to ensure a good shock resistance. Worksurfaces usually range from 36 inches to 84 inches in width to accommodate all the equipment and peripherals used. When thinking about monitors and their required monitor arms, consider the width, height, and weight of the screens. This will help us ensure that the support arm will safely support your monitors. Read this  guide   on how to choose a monitor arm for a more comprehensive view or watch this video to learn how to choose the right monitor arms for a trading room. It is possible to equip the trading desk with adaptable monitor arms that stay in place either with clamps or that are mounted directly on the work surface with a slat wall. Monitor arms must be flexible and allow for precise changes that adapt to the user's sight-line to create an adequate buffer-space between the operator and the screens they are interacting with.  Speaking of peripherals, to allow full-time access to power and data, an outlet combining electrical supply and network (USB) plugs is usually installed in the center of each station. These monument systems are retractable and blend out of sight when they are not in use, and they are paired with a power bar secured underneath the work surface. Depending on the needs of the organization, some trading rooms incorporate a metallic slat wall to organize accessories, monitors and other items in order to keep them out of the way and create a clutter free workspace. Another essential accessory is the task light, this differs from a normal office light in the sense that it should be designed for heavy duty use - meaning that the materials and build quality are meant to last long periods of uninterrupted work. Also, they allow for minute and precise adjustments in the intensity of light that is used at any given moment, as well as offer many different color temperatures. For items and tools that are not used that often, like documents or personal effects, a good trading desk requires the installation of storage accessories for office supplies. Sustema consoles feature storage units underneath the primary work surface with sliding trays and lockable doors. Sustema also offers a comprehensive range of storage solutions that are fully integrated with our trading desks, either standalone pieces or built into the steel substructure of the consoles. Underneath a trading desk:   The primary work surface of any trading desk rests on a steel substructure, which is part of what makes it different from ordinary office furniture. The frame, also known as substructure, is made from high grade steel (12-gauge steel to be precise) to prevent the work surface from bending over time. A reliable trading desk can be trusted to support all the critical tasks a trader has to perform on a daily basis. For example, to create an ergonomic setup at a trading desk, incorporating a height adjustable desk can help to prevent stress and reduce fatigue from working long hours. When the user wishes to switch from a sitting position and continue their work while standing for the next hour or so, the trading desk should adapt to the user's needs efficiently. Sustema offers height adjustable trading desks with heavy duty lifting columns, each with a 250-pound capacity to ensure continuous operations throughout the years. Another crucial aspect of a high-density IT environment like a trading room, is the cable management side of things. As previously mentioned, trading desks incorporate monument systems directly on the work surface, providing data and power connections. For this approach to work, Sustema consoles are designed with electrical pathways and incorporate cable routing into their substructure so that all cables stay secured throughout the workday but are also easily accessible in case of troubleshooting. In the case of a height adjustable trading desk, cable chains are used to protect the cables while the console is in motion. Depending on the organization, traders can use the monument system to access data and power directly on the work surface with a portable computer, or they can use a desktop solution. When working with desktop computers, the trading desks should be able to handle all the equipment required for day trading and leave room for further future expansion.  Sustema consoles integrate steel CPU enclosures to house multiple computers and are equipped with a sliding tray and a lockable door which can be accessed on the front or the back of the console. To create an ergonomic trading desk setup, every action, like adjusting the height of the work surface or performing maintenance like cable management or updating IT equipment, should never interrupt the operator's workflow and contribute towards stress.  If you are renovating your trading room or need assistance in building a professional trading desk setup, chat with a member of our team of design specialists to help you get started. Or you can fill out this contact form   and we will contact you shortly.

In-house manufacturing has a long and illustrious history, with proponents touting its many benefits over the years. If you're not already aware, we manufacture all of our custom-built consoles in-house. The term in-house, you might be wondering, refers to the practice of manufacturing our consoles in-house rather than outsourcing production to an external supplier. While there are certainly some disadvantages to in-house production, the advantages often outweigh them. Let’s take a closer look at some of the main benefits of in-house manufacturing. Benefits Of In-House Manufacturing As we alluded to above, there are several advantages associated with in-house manufacturing. These benefits include: 1. Quality Control When you outsource production to a third-party supplier, you lose some control over the quality of the final product. This is because you're relying on someone else to follow your specifications and guidelines, which can be difficult to enforce from a distance. With in-house manufacturing, on the other hand, we can maintain a closer level of control over the entire production process. This allows us to ensure that all of our consoles meet your high standards for quality and performance. 2. Cost Savings One of the main benefits of in-house manufacturing is that it can help you save money in the long run. When you outsource production, you have to pay for the cost of materials, labor, and shipping. These costs can add up quickly, especially if you're sourcing from suppliers overseas. In-house manufacturing eliminates the need for us to have to pay for these extra costs. And, because we're in control of the production process, we can also make changes that result in further cost savings. 3. Faster Turnaround Times Control rooms and command centers are often required to make last-minute changes, which can be difficult when you're relying on an external supplier. With in-house manufacturing, you have the flexibility to make last-minute changes without incurring additional costs or delays. This can help you avoid disruptions and keep your operation running smoothly. 4. Improved Customer Service When you outsource production, there can be a lot of communication breakdowns between you and your supplier. This can lead to misunderstandings and errors that can impact the quality of your products. In-house manufacturing allows us to avoid these communication breakdowns by working directly with our team. This can help improve customer service and ensure that our consoles constantly meet our customers' needs. 5. Greater Flexibility In-house manufacturing also gives us the flexibility to make changes to our consoles without having to go through a third-party supplier. This can be beneficial if we need to make last-minute changes or adjustments based on customer requests. We can also use in-house manufacturing to create customized products that are not available from external suppliers and other third parties. This benefit gives us a tremendous freedom to go the extra mile for our customers. 6. Enhanced Security In-house manufacturing also allows us to keep our production process and facilities more secure. When you outsource production, you have to share your plans and specifications with an external supplier. This can put our consoles at risk of being compromised from a quality perspective. With in-house manufacturing, we can keep our production process and facilities more secure, which can help protect our intellectual property as well as our commitment to excellence. 7. Increased Efficiency Last but not least, in-house manufacturing can also help us increase the efficiency of our production process. When you outsource production, you have to coordinate with external suppliers, which can lead to delays and disruptions. In-house manufacturing allows us to manage our production process more effectively and make changes as needed. This can help us increase efficiency as well as leave a lesser carbon footprint on the planet. Are you looking for control room furniture? These are just a few of the many benefits that Sustema enjoys from manufacturing our consoles in-house. Contact us today to see all the different in-house consoles we can build for your control room today!

Specialized furniture used in command centers like PSAP. The Role and Function of a Command Center A command center is a centralized space used to monitor, control and manage operations. They are usually located inside a secure building or room, and they are operated by private organizations and governments. Due to the sensitive nature of certain applications, command centers are designed to be highly secure and to ensure the performance of mission-critical operations. Also referred as “CC”, command centers are used in multiple applications including air traffic control, network operations, security and process control. The command center is “ the agency's dispatch center, surveillance monitoring center, coordination office and alarm monitoring center all in one. ” Each industry requires unique tools to effectively manage its operations and one of these tools is specialized furniture. In this article, we will review the different types of command centers based on different applications and use cases. Command center furniture built for the Canadian Space Agency Mission Control Center Network Operation Centers (NOC) A NOC is also known as a Network Management Center. Network operation centers NOCs serve to monitor and troubleshoot specific network or software related issues. “ It is the first line of defence against network disruptions and failures .” NOCs responsabilities include the following: Software distribution Router updates Domain management Software DDoS attacks troubleshooting Power outage and network failure repair Daily tasks are performed by IT technicians over computer, telecommunications or satellite networks. IT service providers or managed services providers (MSP) use NOCs to ensure 24/7 service for their clients. MSP NOCs can be maintained in-house, outsourced to a third-party, or use a mix of both solutions. If an issue were to occur, IT technicians are trained to quickly identify the origin of the failure and reduce down times. This is why control consoles inside a NOC are designed with ease of access in mind. This means access panels both on the front or the back on the furniture, sliding trays inside the CPU enclosures, cable chains to protect the wires while the furniture is in motion, electrical raceways to separate data and power cables, and many more options. CPU enclosure located beneath the worksurface of the console. Talking about setup options, IT technicians work with multiple monitors, requiring them to use specialized furniture that supports the weight of the equipment. Also, control consoles in a NOC are required to have 24/7 capabilities to ensure that all software, hardware, and networks are working. Other common equipment found in network operation centers includes: Video walls portray details of highly significant alarms on going incidents and general network performance KVMs Rack installations IP-PDU setup Server cabling ensuring the reliability of the network. Learn more about Sustema's command center consoles & technical furniture. Emergency Operation Centers (EOC) “An EOC is a central command and control system responsible for carrying out the principles of emergency preparedness and emergency management, or disaster management at a strategic level during an emergency, and ensuring the continuity of operation of a company, political subdivision, or other organization.” ( FEMA 2022 ) An EOC can be set up around a conference table. The primary tasks of staff in an emergency operations center include: Collecting, analyzing and sharing information Supporting resource needs and requests, including allocation and tracking Coordinating plans and determining current and future needs In some cases, providing coordination and policy direction. “It is important to note that jurisdictions establish EOCs to meet their unique requirements and needs, so no two EOCs have the exact same design.” (FEMA 2022). Control room furniture requirements include: Support for constant use throughout 24/7 operations Support for multiple monitor arrays Ergonomic features like height adjustable worksurfaces Rich cable management integration Precise adjustments in lighting Clutter-free workspace An emergency operation center can be a physical or a virtual location. As well as a temporary or permanent solution in a central facility. EOCs may be located near emergency communications center (ECC) also known as a public safety answering point or PSAP. More on that type of command center below. Public Safety Answering Points PSAP PSAP control consoles PSAPs are in charge of answering emergency calls and providing help to callers. 911 dispatchers (telecommunicators) redirect the calls to the relevant agencies like: Fire department Police department Medical and ambulance services PSAPs vary in terms of the population they serve and can be found both in large cities or smaller towns. They are staffed by a combination of supervisors, dispatchers and telecommunicators, all equipped with their own control console, designed to adapt to the needs of their particular agency. Some PSAPs have different types of consoles assigned to each role: Organizations such as the National Emergency Number Association ( NENA ) and the Association of Public-Safety Communications ( APCO ) are responsible for setting industry standards and advancing the implementation of new technologies in the industry. For instance, the Next Generation 9–1–1 ( NG911 ) is an initiative which will enable PSAPs to respond to text messages, images, and video. Learn more about Sustema's ergonomic dispatch consoles adapted to the needs of 911 dispatchers and call takers in PSAP environments. Security Operation Centers (SOC) Security Operation Centers (SOC): Focus Series C-200 Security operations centers commonly knows as the SOC is a specialized facility in charge of managing security issues within a building, facility or operation. SOCs are often equipped with data processing technology to monitor and control various functions including alarms, doors, and entry barriers. Similarly, information security operations centers also referred to as ISOCs are dedicated departments in charge of handling critical information systems and endpoints surveillance. Security operations centers can be found in airport customs, law enforcement and various other agencies requiring some degree of 24/7 surveillance capabilities. The SOC ensures that security protocols are being followed during critical events as they are the first to be notified of incidents. Airport security command center, Aerostar . For example in an airport, the SOC is responsible for handling issues pertaining to contraband, weapons, hazardous materials but also issues regarding flight delays, passenger injuries, and damaged equipment. SOC infrastructures are equipped to protect sensitive data and comply with industry or government regulations. For instance, specialized furniture & control consoles, firewalls, IPS/IDS, breach detection solutions, event management (SIEM) system, telemetry, packet capture, Syslog, and other methods so that data activity can be correlated and analyzed by SOC staff. Sustema's control room consoles are ergonomically designed to handle multiple monitor for surveillance applications and include all the power/cable management system required in IT intensive environments. Tactical Operation Centers (TOC) Tactical Operations Center: Focus Series C-200 The tactical operations center also known as TOC refers to a command post for law enforcement and military applications where a small groups of officers and military personnel guides members on the field providing them with tactical support during missions. TOCs are staffed by personnel responsible for analyzing and reporting incidents during critical situations. There are also more permanent tactical operations centers like NORAD , which conducts North American airspace defense operations 24/7/365. Since communication is crucial for the success of operations, TOCs are often designed to provide line-of-sight communication between team members and the operation officer or commander. Considering the degree of sensitive information that is managed in this type of command center, TOCs operate advanced computer systems to keep track of operational progress and maintain active communications with personnel on the field. Tactical operations centers will often be equipped with a video wall system and control room furniture to provide situational awareness for 24/7 operations. Note that smaller TOCs setups such as temporary tent outposts and vehicles/vans bring an array of supplementary security issues to consider. Learn more about Sustema's tactical operation center consoles and modular video wall solutions. Combined Operation Centers (COS) Combined operations centers are large common areas overseeing the operations of various sub-divisions. This type of command center is often used for air and space traffic control, broadcasting and process control applications. Combined Operations Center (COS): Focus Series C-200 For example, in the U.S., the Air & Space Operations Center (AOC) integrates multiple divisions into one strategic center to benefit from increased coordination among different actors and access to specialized information. The divisions managed under this COS include: The strategy division (SRD) The combat plans division (CPD) The combat operations division (COD) Intelligence, Surveillance Reconnaissance Division (ISRD) The Air Mobility Division (AMD) Whenever more than one military division is needed, for instance the naval or aviation divisions, these can be incorporate into the Joint Air and Space Operations Center (JAOC). In a case where the international operations (NATO) pertaining to the air and space sectors are needed, the AOC joins to become the Combined Air and Space Operations Center (CAOC). “Keeping these systems operating requires hundreds of people, working in satellite communications, imagery analysis, network design, computer programming, radio systems, systems administration and other fields.” US Air Forces Centra l. Learn more about Sustema's combined operation center consoles and modular video wall solutions. Need help planning your next command center project? Contact Us. Over the last 30 years, Sustema has successfully helped thousands of customers in North America to organize and manage their mission-critical environments, command centers, PSAPs, war rooms, IT labs, data centers, and collaborative environments. Are you looking for command center furniture? Let’s start working on your project and contact us .