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Installation No. 25645 About the client - a major mining company With a legacy spanning over six decades and a formidable workforce of more than 8,300 employees, our esteemed client emerges as a standout figure in the Canadian gold mining sector. As a company renowned for its unwavering commitment to excellence, they have established a strong foothold in key global markets, including Canada, Finland, Mexico, the United States, and Sweden. The breadth of their operations, coupled with their unyielding pursuit of innovation, is exemplified by their ongoing exploration and development activities in each of these regions. In line with their ambitious expansion plans, our client recently embarked on a quest for specialized furniture solutions to equip their new operational center. This strategic move underscores their resolute dedication to fostering an environment that embodies both efficiency and aesthetics, affirming their status as industry leaders. The project - what it takes to design a mining operational center Our esteemed client embarked on their latest mining project, prompting their need for specialized furniture in their newly established on-site operational center. This center plays a pivotal role in providing vital support services across a diverse range of functions, spanning administration, financial services, IT, supply chain, human resources, communications, construction, and technical expertise encompassing geology, engineering, metallurgy, infrastructure, marketing, innovation, and digital transformation. To create a dynamic and versatile workspace, our client sought a comprehensive furniture solution that would optimize productivity and efficiency. In response, we designed both dual-surface and single-surface control consoles tailored to the demands of a 24/7 operational environment. These consoles boast a wide and clutter-free work surface, meticulously crafted to withstand the rigors of continuous operations. With an unwavering commitment to durability, our furniture showcases a heavy-duty and scratch-resistant construction, ensuring resilience during round-the-clock activities. Recognizing the significance of ergonomic considerations, we integrated urethane edges to prioritize user comfort, effectively minimizing strain during extended work hours. Moreover, our solution features a robust steel substructure seamlessly integrated with cutting-edge cable management solutions, including electrical raceways. This strategic implementation guarantees organized and efficient cable routing, playing a pivotal role in maintaining uninterrupted performance within the non-stop work environment of our client's operational center. By providing a seamless fusion of functionality, durability, and ergonomic design, our furniture solution empowers our client to operate at their peak, further solidifying their position as industry leaders in the mining sector. The solution - heavy-duty control consoles for the mining industry Recognizing the need for a superior furniture solution, our client made a confident choice by selecting our best-selling offering, the Transit control console, specifically the Transit C-300 Console. Expertly engineered to cater to the unique requirements of Stock Traders, Surveillance, Security, 911 Call Centers, and Command Control rooms, this remarkable Cockpit-style configuration perfectly addresses a common ergonomic concern prevalent in these environments. A standout feature of the C-300 Transit Console is its adjustable height capability, encompassing the entire upper portion of the console, ensuring optimal customization for each user. Complementing this, the console also boasts height-adjustable keyboard support, aligning with our commitment to ergonomic excellence. By empowering individuals to personalize their workspace, our solution maximizes comfort, productivity, and overall well-being. Furthermore, the C-300 Transit Console goes beyond ergonomic considerations to deliver maximum functionality. The integration of a versatile slat wall enables effortless installation and positioning of multiple LCD screens, facilitating seamless information display. The inclusion of strategically designed storage units guarantees secure housing for computers while ensuring convenient access to cables, minimizing disruptions, and optimizing workflow. To further streamline installation and modifications, our console incorporates cutting-edge cable and data management supports, ensuring a well-organized and efficient workspace. Beyond its impressive features, the Transit control console stands tall with its solid construction, instilling unwavering stability and resilience. It effortlessly withstands substantial weight on its upper mobile surface, providing a reliable and durable foundation for demanding operational environments. With the Transit control console, our client discovered a comprehensive solution that harmoniously combines comfort and efficiency, empowering them to thrive in their workplace with unmatched confidence. The result: In the dynamic landscape of the mining industry, the meticulous design and manufacturing of our furniture played a pivotal role in empowering our client to achieve their goals while staying ahead of the competition. Our specialized solutions provided a solid foundation for the creation of an operational center that seamlessly supported a diverse range of functions crucial to their success. From administration and financial services to IT, supply chain, human resources, communications, construction, and various technical services, our furniture solutions proved indispensable. At the heart of our offering were the dual surface control consoles, prominently featuring the Transit C-300 Console. These consoles delivered a spacious and uncluttered work surface, meticulously tailored to meet the exacting demands of our client's operations. The consoles' adjustable height and ergonomic features were thoughtfully incorporated to prioritize user comfort, enabling sustained productivity even during long work hours. To maintain an organized and efficient workspace, our furniture integrated advanced cable management solutions, including electrical raceways and CPU enclosures. These smart additions facilitated streamlined cable routing, minimizing disruptions, and ensuring convenient IT access for seamless operations. Furthermore, the consoles' solid construction and impressive weight-bearing capacity instilled a sense of stability and durability, essential for withstanding the rigorous demands of the mining industry. By embracing our furniture solutions, our client was able to optimize their workspace, unlocking enhanced operational efficiency and maintaining a competitive edge in the mining sector. Our unwavering commitment to delivering excellence in design and functionality propelled their success, cementing their position as industry leaders. Make the choice that ensures success in the mining industry As decision-makers in the mining industry, the importance of equipping your operational centers with specialized furniture cannot be overstated. Our meticulously designed and manufactured solutions offer a strategic advantage, optimizing productivity, enhancing efficiency, and fostering a work environment that prioritizes both comfort and functionality. Take the next step towards elevating your operations by partnering with us. Contact our team today to explore how our tailored furniture solutions can empower your organization, streamline workflows, and put you ahead of the competition.

About the client, an energy company. The client is an energy company that monitors power transportation to ensure the grid is always operational. They are a leader in clean energy with over 75 years of experience in generating, transmitting and distributing power. The project, a high tech control room. The client needed at new telecommunications surveillance operations centre. They wanted a layout for the control room that allowed for a major technological upgrade to include oversized peripheral monitors, height adjustable work surfaces, and even specialized furniture for administrative functions. This meant the creation and installation of 26 control consoles for employees and supervisors. The mandate also included the manufacturing of custom service poles to allow proper management of ceiling cables. The solution, a 24/7 control room. The client chose our Focus C-200 for their 26 control consoles to create a 24/7 control room. While the focus is the underlying system, our clients chose different configurations for their layout: The first is one linear console to serve as the central workstation that can be used by four operators at the same time. Central linear console with service poles on the sides. The second is a 120-degree workstation with enough room to fit four operators each with their set of four monitors, all of them sitting side by side. Speaking of height, there is a 38 inches high wall and a 63 inches high wall featuring a taller slat wall to accommodate display panels. 120-degree control console with room for 4 operators. The third one, is a linear control console with space for two workstations placed side-by-side, with additional work surface area on both sides positioned in a five-degree angle. Linear control console with service poles and space for 2 operators. The fourth one is a U-shaped console in cockpit configuration with enough room for three operators working at the same time. Unlike the rest of the consoles in the room, this one is the only one with dual surface capabilities and a monument system directly on the worksurface rather than on the wall system. U-shaped console in cockpit configuration with service poles. Our client chose the Focus system for its flexibility, strength and durability. The basic structure of the system accommodates storage cabinets, shelves and office accessories. As discussed previously, the system can be arranged in a U shape as a single or multiple units back-to-back, concave or convex, with 5 to 180 degrees adjustment angles. Since the steel sub-structure is designed to maximize the weight capacity, all the monitors are anchored on the system’s slat wall, creating a clutter free setup. Here we also find divider panels in the tallest configurations to create a private space for the operator. Every console in the room houses its own CPUs inside an interior finishing panel that is installed under the workstation. The Focus system handles cable management thanks to its electrical raceways that keep power and data stored separately. This wall system provides easy access to equipment from the back of the workstation thanks to its removable panels. Operators also access power and data ports thanks to a monument system on the wall structure and on the work surface itself. Each console features a custom column to allow proper cable management, since the power and data are routed along the ceiling to every console in the room. The result, a future-proof control center. The Modernized Telecommunications Operations Centre is a high tech 24/7 surveillance centre that allows observation and analysis for all operations of the company's information network. More than 20 employees work at this council to daily at a time including operators and supervisors. The integration of steel substructures in the design of the consoles for the control centre was one of the key points that led our clients to choose our specialized. Furniture Solutions. They were looking for outstanding build quality and durability for their new project and we delivered. Their new room is designed for 24/7 operations and the increase in employee comfort has led to a significant decrease in complaints to the health. And safety department in addition to increasing the sense of belonging in the company. To achieve an organized, and secured control room, our furniture integrated advanced cable management solutions such as electrical raceways in the wall structure and enclosed CPU enclosures. As well as incorporating custom columns to accommodate the data and power cables coming from the ceiling, our control consoles are designed to fit and adapt to our clients' needs and specific requirements and not the other way around. Take the first step towards a secure and efficient control room by partnering with us. Take our Console Survey and we will help you find the right console for your needs.

Installation No. 23592 Inside of the OPP Communications Centre in London, Ont. The picture was provided by OPP. Our team worked closely with the Ontario Provincial Police to design and manufacture a control room that not only meets their needs but exceeds them. From ergonomic consoles to improved communication capabilities, our control room furniture has revolutionized the way the OPP operates. Keep reading to learn more about this exciting project and how it can benefit your own command center. About our client, the Ontario Provincial Police As Ontario's largest police force covering more than 170,000 square kilometers and serving nearly a million residents, the OPP requires ergonomic consoles to support their 137 operators working 24/7 at the communications center. Control Console photographed during the assembly of the control room. About the project, problems and pain points encountered by the OPP The project aimed to provide modern infrastructure and support to dedicated officers and specialized units, enabling them to handle emergency and non-emergency calls effectively. It prioritized high environmental standards, reflecting a commitment to sustainability and accessibility. The project also considered new challenges like the COVID-19 pandemic and the need to combat new online criminal activity. Additionally, supervisors wanted an intuitive console setup that would allow them to quickly assess the situation at a glance, accompanied by audible alerts for crises. The solution Sustema offered for the OPP’s control room furniture In order to enhance the working environment for both OPP officers and civilian members, a team of architects was hired by OPP to meticulously evaluate and analyze the existing space. The thorough assessment resulted in over 100 pages of comprehensive criteria. Our team gave careful attention to every detail of the console design and produced a detailed 200-page response. Through collaboration with OPP, we elevated our standard console model to the next level, integrating software and creating Console Alert . OPP control room after installation. How our solution was implemented in the OPP control room Once our team at Sustema had thoroughly analyzed the needs and requirements of the Ontario Provincial Police (OPP) and developed a detailed response to their criteria, it was time to implement our solution and transform the OPP command center. Our solution was meticulously implemented to ensure that every aspect of the control room was optimized for the comfort and productivity of the operators. The console design included multiple innovative features to address the pain points encountered by the OPP. To create a clutter-free and organized workspace, we incorporated a dual worksurface that accommodated operators of varying height percentiles. This allowed for individual adjustments and ensured that each operator could work in a position that was ergonomically suitable for them. The dual worksurface also provided ample space for multiple keyboards, a mouse, and a desktop telecommunication headset, without requiring side-to-side movement from the user. Top view of dual worksurfaces of control console To support the intense concentration required in the rapid-paced environment of the command center, we equipped the console with a monitor support system. This system allowed for the fitting of four vertical displays and an additional monitor, ensuring that operators had access to all the information they needed at their fingertips. An early version of the control console with monitors The heavy-duty materials used in the console's construction ensured its durability and operational capability 24/7. To further enhance the functionality and aesthetics of the control room, we implemented an effective cable management system. This included cable chains for vertical cable management, separate data and power cable management, and perforated metal monitor covers to conceal and secure all cables. Cable chains secure cables during motion The console design also incorporated various features to enhance accessibility and comfort. These included quiet actuators for smooth and uninterrupted movement of the worksurfaces, safety sensor bars to prevent damage, rounded edging to prevent stress-related injuries, and ample knee and toe clearance to provide comfort and personal space for operators. Each actuator has a lift capacity of 250 lbs The implementation process was carried out with careful attention to detail and a commitment to providing the best working environment for the OPP operators. The end result was a control room that not only met the needs of the operators but exceeded their expectations in terms of functionality, accessibility, and overall design. How we created our proprietary solution, Console Alert to help supervisors manage crises and help operators Our team at Sustema developed an effective crisis management system in the OPP command center, which led us to create our proprietary solution, ConsoleALERT . This innovative system is designed to help supervisors efficiently manage crises and provide support to operators in real time. With the push of a button, the ConsoleALERT system is activated, triggering a series of actions. The status light on the console starts blinking and emitting an audible alert, immediately catching the attention of the supervisor. Simultaneously, the system notifies the supervisor on their end, alerting them to the incoming call and providing them with the necessary information. The supervisor can take quick action, ensuring a swift response to any crisis. Once the crisis is resolved, the supervisor can easily switch off the alert system at the control console. But ConsoleALERT doesn't stop there. The system also includes comprehensive statistics and a log to keep track of how and when the system is used. This data can be invaluable for training purposes, analyzing response times, and identifying areas for improvement in crisis management. It provides a streamlined and efficient process for supervisors to handle emergencies, ensuring the safety and well-being of both the operators and the public they serve. Results for the Ontario Provincial Police Operators are required to work in an almost constant state of sitting as they are restricted to their workstations when taking calls or dispatching. This can lead to discomfort and reduced productivity over time. However, with our innovative control room furniture, we were able to address these pain points and provide measurable outcomes for the OPP. One of the key outcomes was improved accessibility. Our height-adjustable consoles gave operators the option to work while standing, promoting movement and reducing the negative effects of prolonged sitting. This not only enhanced operator comfort but also contributed to their overall well-being and productivity. Control console during installation Additionally, the heavy-duty materials used in the construction of the console ensured its durability and operational capability 24/7, 365 days a year. This meant that the OPP command center could rely on the furniture to withstand the demands of their high-pressure environment without compromising accessibility or functionality. By incorporating dual work surfaces that moved independently, we were able to accommodate operators of varying height percentiles. This adaptability allowed for personalized adjustments, ensuring that each operator could work in a position that was ergonomically suitable for them. This not only improved comfort but also minimized the risk of work-related injuries. Overall, the measurable outcomes for the OPP included increased operator comfort, enhanced productivity, and improved overall well-being. The accessibility and functionality of the control room furniture played a crucial role in achieving these outcomes, making a significant positive impact on the daily operations of the OPP command center. If you are currently renovating your control center, our team of specialists can provide assistance and support. The transformation of the OPP command center with our innovative control room furniture has been a resounding success. As we look to the future, we are excited to continue our partnership with the OPP and support their ongoing needs. Our experience with the OPP is a testament to the positive impact that ergonomic design and durable control room furniture can have on both operators and the organization as a whole. So, if you're ready to take your control room to the next level, we invite you to explore our range of innovative solutions and contact us to discuss your specific requirements. Together, we can create a control room that not only meets your needs but also exceeds your expectations. Let us help you transform your control room into a hub of efficiency, productivity, and comfort.

Installation No. 25668 "Derek and the rest of his crew have been a pleasure to work with through the entire process." - Bradley Wilson, Assistant 911 - Director, Monongalia County Emergency Management - MECCA 911 About the client, MECCA 911: Leading 911 Control Room Operations in Monongalia County   Our client, MECCA 911, stands at the forefront of public safety within Monongalia County, offering unrivaled services to its residents. As dedicated first responders, they play a pivotal role in managing emergencies and supervising the comprehensive range of public safety services delivered to the community, encompassing Police, Fire, and Emergency Medical Services (EMS). Beyond merely fielding emergency and non-emergency calls, MECCA 911 is charged with the critical task of dispatching resources across 6 Police Departments, 14 Fire Departments, and 3 EMS services throughout the county, ensuring prompt and efficient response to every call for help. About the project: Client Requirements for the New 911 Control Room Project   Four years ago, our client, MECCA 911, embarked on a significant endeavor to construct a new 911 center, driven by the need to accommodate their expanding operations. This project was not just about building a facility; it was about reimagining the workspace to enhance the efficiency, comfort, and capability of their critical response teams. Their requirements were comprehensive and detailed, reflecting a deep understanding of their operational needs and the challenges they faced in their previous setup. 1. Advanced Radio Consoles and Ergonomics:  A paramount requirement was the upgrade of radio consoles to improve both functionality and ergonomics. The new design needed to facilitate ease of use, accommodating the diverse preferences of their personnel, some of whom prefer to sit while others stand throughout their shifts. The ability to adjust the console's height easily was identified as a critical feature.  2. Design Assistance and Guidance : Given the team at MECCA 911 had no prior experience in designing a 911 center, they sought expert guidance throughout the entire process. They needed a partner who could not only understand their vision but also bring it to life with professional design and strategic planning.  3. Enhanced Working Environment:  The ease of use and comfort for the operators were highlighted as essential. The project aimed to create a user-friendly environment that would allow staff to perform their duties with maximum efficiency and minimum physical strain.  4. Improved Lighting and Accessibility : A significant challenge with the old setup was the lack of adequate lighting and accessibility around the consoles, especially for maintenance tasks involving wiring. The new design required integrated work lights and easy access to both the front and back of the consoles to facilitate maintenance and upgrades.  5. High-Quality CPU Enclosures:  Recognizing the critical nature of their technology infrastructure, MECCA 911 demanded the highest quality CPU enclosures. Durability, security, and ease of access for maintenance were key considerations to ensure uninterrupted and optimal performance. Our objective was to meet these needs head-on, crafting a 911 control room that would not only meet the current demands of MECCA 911 but also provide the flexibility to adapt to future challenges and advancements in public safety technology.   About the solution: Advanced 911 Control Console Features and Accessories   In response to MECCA 911's comprehensive requirements for their new 911 center, we developed a state-of-the-art control console equipped with a range of features and accessories designed to enhance operational efficiency, ergonomics, and maintenance capabilities. Our solution encompassed the following elements:  911 dispatch console by Sustema Inc for MECCA 911 Console Standard Features:   - Monitors and Worksurfaces:  Crafted from a durable particleboard, these surfaces are finished with high-pressure laminate (HPL) and edged with PVC for durability and aesthetic appeal. The worksurface further features a PVC Bullnose edging, combining functionality with safety. 911 dispatch console by Sustema Inc for MECCA 911 - Adjustability:  Integrated levelers provide up to 1 inch of height adjustment, ensuring the console can be perfectly aligned even on uneven floors.  - Integrated Storage: A box-file storage unit with two drawers is seamlessly integrated into the console design, offering organized and accessible storage options.  - Cable Management:  Four cable chains (two per surface) securely manage cables during movement, effectively separating power and data cables to prevent interference and ensure a tidy workspace.  - Ergonomic Lifting Columns:  Four lifting columns (two per surface) enable height adjustment controlled via a keypad, allowing operators to switch between sitting and standing positions effortlessly.  - Surface Frames and Cable Routing:  The design includes two surface frames specifically for routing cables efficiently to the cable chains, ensuring a clutter-free environment. 911 dispatch console by Sustema Inc for MECCA 911 with CPU enclosures - CPU Storage Enclosures: These enclosures are hinged, ventilated, and lockable, featuring front and back doors for easy access. They come equipped with sliding shelves on ball bearings for smooth operation, and each enclosure includes an integrated task light for enhanced visibility.  -  Accommodation for Multiple CPUs:  Our consoles are designed to house various CPU sizes, ensuring compatibility with a wide range of hardware requirements and providing additional space for future expansions. 911 dispatch console by Sustema Inc for MECCA 911 Accessories for Enhanced Functionality:   - Monitor Mounts:  Six 24" monitors are supported by articulated arms, allowing for flexible positioning and easy adjustment to suit individual operator preferences.  - Connectivity Solutions:  A Leviton QUICKPORT 12-PORT PATCH BLOCK is fixed within the console structure for streamlined connectivity, complemented by two grommets for seamless cable passage.  - Power Supply: Four power bars with six outlets each (15 Amp) are strategically placed—two fixed to the monitor's surface frame and two inside the CPU enclosures—to ensure easy access to power sources.  - Retractable Monument:  This feature includes two power outlets, one USB A+C, and one open data port, offering convenient access to power and data connections without compromising the console's sleek design. 911 dispatch console by Sustema Inc for MECCA 911 Our solution for MECCA 911's new 911 control room was meticulously crafted to meet their specific operational needs, focusing on flexibility, accessibility, and the highest standards of quality and efficiency. About the result: Enhanced Efficiency and Comfort in MECCA 911's Control Room   The implementation of our advanced control consoles in MECCA 911's new 911 center has brought about a significant transformation, offering numerous benefits to both the operators and the organization as a whole. The custom-designed features have not only optimized the control room's functionality but also significantly improved the working conditions for the dispatchers. Key benefits include: 911 dispatch console by Sustema Inc for MECCA 911 1. Improved Ergonomics and Flexibility:   - Height Adjustability:  Operators can easily adjust their working posture throughout the day, thanks to the height-adjustable features of the consoles. This adaptability reduces physical strain and increases comfort during long shifts.  - Dual Worksurfaces : The ability to independently adjust monitors and primary worksurfaces caters to different height percentiles, ensuring ergonomic alignment for every operator. 2. Enhanced Work Environment:   - Spacious Work Area:  The wide worksurface accommodates keyboards and mice comfortably, featuring grommets and a monument system for efficient peripheral management. Urethane edging minimizes wrist strain, while the surface's scratch and stain resistance maintains a clean, professional appearance.  - Robust Construction:  A heavy-duty steel substructure supports the console's components, preventing bending and ensuring longevity.  911 dispatch console by Sustema Inc for MECCA 911 3. Streamlined Cable Management:   - The steel substructure aids in neatly routing cables from the surface down to the CPU enclosures, with four power bars distributed strategically to provide power where it's needed most. 4. Maintenance Efficiency:   - Accessible Design : Front and rear doors offer easy access for IT maintenance, allowing for quick and efficient servicing. Integrated work lights in each enclosure simplify the task of distinguishing between cables.  - Secure and Convenient CPU Maintenance : Slide-out trays in the CPU enclosures facilitate effortless IT maintenance, while locked steel doors protect critical equipment from unauthorized access.  911 dispatch console by Sustema Inc for MECCA 911 5. Future-Proof and Scalable:   - The console design not only meets current needs but also allows room for additional equipment, ensuring MECCA 911 can adapt to future technological advancements.  6. Optimized Control Room Layout:   - Visibility and Accessibility : An open floor plan enables supervisors to easily oversee operations and approach operators for assistance, enhancing the management's effectiveness. - Encourages Collaboration:  The pod configuration provides each dispatcher with their own workspace while promoting teamwork and communication among operators. Through these comprehensive features and thoughtful design, MECCA 911's control room now exemplifies a state-of-the-art facility that prioritizes operator comfort, efficiency, and security. The benefits realized from this project underscore our commitment to delivering solutions that meet the unique needs of our clients, driving forward the capabilities of emergency response centers. Are you building a new 911 control center from scratch?   It wasn’t mentioned above but we have more than 25 years of experience in designing and manufacturing specialized furniture for mission critical environments. If you are in the process of building a 911 control room for the first time, we can help you.   Contact our team of specialists  and designers who will help you build a control center that meets your specific needs and requirements. Follow us on social media  where we share updates on our products and the design trends that are shaping how 911 supervisors are thinking about the future of their control rooms.

Morris County, New Jersey, has established a state-of-the-art 9-1-1 backup center within a local educational facility, combining emergency response capabilities with hands-on educational opportunities for students. Spearheaded by Dennis Snyder, 9-1-1 Services Manager and Coordinator for Morris County, the project was largely funded by federal grants. This dual-purpose back up facility ensures resilience for 24/7 9-1-1 operations while maintaining a training environment. Its innovative design, featuring automated systems for redundancy, has received positive feedback and is seen as a potential model for public safety agencies nationwide. Location, Location The decision to place the backup center at a local educational facility stemmed from a critical need to break away from traditional models. Dennis Snyder , Services Manager for Morris County’s regional PSAP, explained the rationale: "Our existing backup center was only a mile away from the main site. In the event of a power or telecommunications failure at the main site, we would lose service at the backup as well. We needed geographic and infrastructure separation. The local educational facility, already a partner for emergency response like the COVID-19 vaccination rollouts, provided the perfect setting. It is positioned on a different power grid; separate telecommunications network and boasts ample space and facilities to support emergency operations. ” Funding and Community Support The project was funded through a combination of federal grants and supported by the counties capital projects, the local educational facilities involvement also has potential for educational grants that could be explored further for program expansion. A Dual-Purpose Design: Training Meets Readiness & Opportunity The backup center is designed with redundancy in mind. Unlike the previous backup site, which was merely an extension of the primary center, this new location can operate independently. It features its own radio core, phone systems, CAD systems and emergency power, ensuring that even if the main center goes offline, the backup remains fully functional. "We started with the mindset of putting a big red X on our main center; “How would we stay operational if it went down?" Snyder explained. “This self-reflection about our operations lead to resiliency planning from limited to complete loss of the main site functionality and connectivity. ” Additionally, a partnership with an educational facility is found to be mutually beneficial. The educational facility can offer credited electives in emergency communications, providing students with exposure to the field and a direct pathway to employment. The state certified communications trainers from Morris County will instruct the courses. "It’s comparable to trade schools in that students are receiving the same state certified training as a new hire at any 9-1-1 center throughout New Jersey. They get hands-on experience and real-world exposure” Snyder noted. The Future of 9-1-1 Training and Resilience Morris County’s dual-purpose 9-1-1 backup center helps set the precedent for public safety communications nationwide. This model not only strengthens community resilience but also provides career pathways for students entering public safety fields. Snyder notes that this idea is not unique to Morris County. However, this approach has potential of expanding in other regions, driving educational partnerships and resilient infrastructure to deliver standard practices for emergency preparedness. As the backup center becomes fully operational, Morris County is another center proving that with strategic planning and innovative partnerships, public safety can be both stronger and smarter. Article by: Dennis L Snyder Jr. CPE, ENP & CPM 9-1-1 Services Manager / 9-1-1 Coordinator Morris County Communications Derek Dugas - Account Manager Dispatch Console Furniture SUSTEMA

Installation No. 25757 About our client: A law enforcement facility located near a major interstate provides primary police services for several towns in two counties. This facility also offers assistance to multiple local police departments, a county sheriff's department, and a university police force in the area. The facility patrols a significant stretch of interstate highway and oversees an outpost office in a nearby town, which is responsible for police coverage in additional towns in a neighboring county. They also provide support to other law enforcement agencies in that area. This location houses specialized units focused on safety services, marine and snowmobile operations, and communications. It also serves as a base for various special teams' vehicles. About the project: Client Requirements for the New Control Room Our client's top priority was to have a communication center with a console layout designed to optimize noise reduction. They required 12 workstations - 1 for a supervisor and 11 for telecommunicators, arranged in a T-shape assembly and a pod configuration. The client was looking for a "robust" cockpit workstation to replace their fixed-height consoles from 1997. They needed to provide an ergonomic workplace for their telecommunicators.   About the solution: Advanced Control Console Features and Accessories   We developed state-of-the-art control consoles named "Transit" to meet our client's requirements. These consoles feature: Dual work surfaces with height adjustability, allowing the primary surface to serve as the main workspace while the secondary surface supports the monitors. Ergonomic design accommodating users from the 5th percentile female to the 95th percentile male. Wall systems and plexiglass to create individual workspaces without isolating telecommunicators. Urethane edges for comfort and fatigue reduction during long shifts. Adjustable monitor arrays for depth customization. Standard features include durable worksurfaces, adjustable levelers, integrated storage, efficient cable management, ergonomic lifting columns, CPU storage enclosures, and more. Accessories such as articulated monitor arms, connectivity solutions, strategically placed power bars, and a retractable monument further enhance functionality.   About the results: Enhanced Efficiency and Comfort in the New Control Room   The implementation of our advanced control consoles has significantly transformed the client's control room, offering numerous benefits for telecommunicators and emergency dispatchers. 1. Durability and Aesthetics: The monitor surface and worksurface, made of particleboard with HPL (High-Pressure Laminate) and PVC/urethane edging, provide a durable and visually appealing workspace. 2. Cable Management: Surface frames and cable chains help route and secure power and data cables, keeping the workspace organized and preventing cable damage during surface movements. 3. Ergonomics and Adjustability: Levellers allow for console height adjustment, ensuring proper ergonomics for users. Lifting columns, controlled by keypads, enable easy height adjustment of the surfaces, accommodating different user preferences and promoting comfort during long shifts. 4. Storage and Organization: The integrated box-file storage with 2 drawers provides convenient storage space for essential items, keeping the workspace clutter-free. 5. Privacy and Noise Reduction:  Privacy walls with acoustic properties surrounding the console help reduce noise levels and provide a sense of individual space for each operator. 6. Equipment Protection and Accessibility: CPU storage compartments feature steel construction, ventilation, and lockable front and rear doors, ensuring the safety and security of critical equipment. CPU sliding shelves with ball bearings allow for easy access to equipment for maintenance and upgrades. 7. Environmental Comfort: Control buttons for cooling fans and heaters give operators the ability to adjust the console's temperature, ensuring a comfortable working environment. Here are some pictures and video of this emergency communications center showcasing our products. Are you building a new control center from scratch?   With over 25 years of experience in designing and manufacturing specialized furniture for mission-critical environments, we can help you build a control center that meets your specific needs and requirements. Contact our team of specialists and designers to get started on your project today. Follow us on social media for updates on our products and the latest design trends shaping the future of control rooms.

Installation No. 26576 About the Client Our client is a police regional service that covers a population of over 800,000. As leaders in community safety, they work with all members of the community to proactively address future challenges in their jurisdiction. About the Project Floor plan of dispatch center, by Sustema The goal was to upgrade their control room furniture with modern dispatch consoles that complied with their strict requirements, including: Heavy-duty technical furniture, purpose-built for mission-critical environments. Respondents with at least 20 years of experience in heavy-duty technical furniture. Compliance with ANSI/BIFMA x5.5-2021 Certification . Excellent support services and servicing of the consoles. Cable management solutions  to reduce downtime. Height-adjustable work surfaces and safety stop collision sensors. Ergonomic finishes and Greenguard certification  for work surfaces. Storage solutions and CPU enclosures for IT equipment  as well as personal storage. About the Solution For this project, our client chose our Focus  control room console and the Transit control console. Due to its versatility, the Focus console can be used to maximize floor space in small control rooms. Thanks to its footprint, equipment can be easily stored within. Our client implemented both models of control room furniture: a large 72-inch wide Transit model meant for supervisors and a more compact, 42-inch wide Focus console meant for visitors. Both consoles share the same ergonomic features, most technology integrations, and durable accessories. See the Transit and Focus consoles below, respectively. Features of Our Dispatch Consoles: Wall System Height:  At least 38 inches for Visitor Consoles and 50 inches for Supervisor Consoles. Cable Management:  Two levels of raceway within the wall. Thickness:  5 inches to accommodate cables. Panel Covers:  Hand removable panel covers matching the color of the surfaces. Lifting System Actuators:  Linak DL6 actuators with a minimum lifting force of 400 pounds. Safety:  Equipped with a safety stop collision sensor on the front bottom lip of the consoles. Keypads :  Digital readout displaying error codes. Worksurfaces Edging:  Urethane waterfall edging . Certification: Greenguard certified. Substructure:  Metal surface substructure allowing cables to pass through. Bookshelf Return Units Configuration:  Two drawers on the bottom two rows and an open slot on the top row. Width:  Between 36 inches and 42 inches. Color:  Matching the consoles. Retractable Power Monuments Retractable:   Monument units  retract into the surface when not in use. Socket Inserts: Interchangeable socket inserts for four slots: Standard 110-volt socket, USB Power, USB-C Power, and HDMI. About the Results After installing Sustema’s dispatch consoles , our client transformed their aging control room setup into a modern 911 dispatch center capable of live monitoring of operations such as raids, warrant searches, and coordinated air surveillance. The Transit consoles are operated by supervisors who can manage these complex operations efficiently, while the Focus consoles provide visitors with a compact and ergonomic workspace. Get Started with Your Control Room Upgrade! Are you looking to upgrade your control room with state-of-the-art dispatch consoles? Contact us  today to learn how we can help you plan and implement a new control room setup that meets your specific needs. Our team of experts is ready to assist you in creating a functional, efficient, and modern control room environment. Reach out to us now to get started!

Evidence‑based tips for operators on long winter shifts—plus ergonomic upgrades that support comfort and performance. Disclaimer:  This article is for educational purposes and is not a substitute for medical advice. If low mood or other symptoms persist for two weeks or more, or if you have thoughts of self‑harm, contact a qualified professional or local emergency resources (Canada: 9‑8‑8; see CMHA guidance ). Why winter hits control rooms harder Dark mornings, long nights, and extended monitoring can strain mood, sleep, and focus—especially on 24/7 shifts. Seasonal Affective Disorder (SAD)  is a form of depression with a recurring seasonal pattern that often begins in late fall and eases in spring. Leading health organizations recommend bright light therapy , psychotherapy , and sometimes medications , alongside environmental and ergonomic adjustments suitable for control rooms ( NIMH , Harvard Health ). Understand the basics of SAD (so you can work with winter, not against it) SAD shares core symptoms with depression—persistent low mood, loss of interest, concentration difficulties—and often includes winter‑specific signs such as oversleeping, carbohydrate cravings, weight gain, and social withdrawal . If symptoms affect daily functioning for 2+ weeks , seek professional help ( NIMH , CAMH ). 1) Light your shift strategically Maximize morning light exposure. Use a certified light box  delivering 10,000 lux  for 20–30 minutes  within the first hour of waking. Choose devices that minimize UV and follow manufacturer and clinician guidance—especially if you have eye conditions or bipolar disorder ( Mayo Clinic—Choosing a light box , Cleveland Clinic—Light Therapy , AAFP—Phototherapy as first‑line ). Capture daylight at work. Open blinds where possible but avoid getting reflections on the monitors, and keep your workspace bright during daytime hours to help stabilize circadian rhythms  and mood ( NIMH , Harvard Health ). 2) Move in micro‑bursts (and let your console help) Use sit‑stand to alternate posture. Switch positions every 30–60 minutes  to reduce static load and boost alertness during long monitoring sessions. Height‑adjustable control room consoles  make posture changes easy without disrupting workflows ( Sustema—24/7 Control Room Consoles ). Stack “movement snacks.” Set a timer for quick resets each hour: stand, shoulder rolls, calf raises, and, if possible, a brisk 2–3 minute walk. Regular activity helps mood and energy across winter months ( CAMH , Harvard Health ). 3) Protect sleep like a performance metric Keep consistent bed/wake times (±30 min) , dim lights in the last hour  before bedtime, and avoid long naps. Stable sleep supports mood, reaction time, and decision‑making under pressure ( Sleep Foundation—SAD & Sleep Tips ). 4) Fuel steady energy (and ask about vitamin D) Aim for regular meals with protein + complex carbs , and hydrate consistently. In northern winters, discuss vitamin D  testing/supplementation with your clinician—sunlight impacts serotonin and vitamin D status relevant to mood. Avoid large sugar/alcohol spikes that can worsen energy dips ( CMHA—Winter Blues vs. SAD , CityNews summary of CMHA guidance ). 5) Schedule micro‑connection to counter isolation Quick team huddles, a two‑minute voice note to a friend, or a weekly winter walk can buffer low mood and sustain motivation. Social contact is protective when daylight is scarce ( Mental Health Commission of Canada—Managing the Winter Blues ). Ergonomics Corner: Winter‑proof your console Small hardware and layout shifts can make a big difference during dark months: Height‑adjustable dual surfaces  to alternate posture and maintain neutral viewing angles across multi‑monitor arrays. Task lighting & adjustable monitor arms  to reduce eye strain and neck flexion when ambient light is low. Integrated cable management & secured CPU storage  to keep stations uncluttered for calmer, safer operations and faster IT access. Personal comfort options (fans/heaters)  to fine‑tune your micro‑climate without leaving your post. Fast habits you can post at your station Download and print this infographic for quick reference on shift. 2‑Minute Reset:  Stand, roll shoulders 10×, calf raises 20×, 5 deep breaths. Repeat hourly. Morning Light Ritual:  Light box on while reviewing shift notes ( 10,000 lux , 20–30 min). Sleep Guardrails:  Consistent bedtime/wake time; dim lights one hour before bed; park devices away from the pillow. When to seek help (and where) If low mood, oversleeping, carbohydrate cravings, or withdrawal persist most days for two weeks or more —or you notice thoughts of self‑harm—reach out promptly. Strong‑evidence treatments include bright light therapy , CBT tailored for SAD , and, when indicated, medications  ( NIMH ). In Canada, nationwide support is available via 9‑8‑8  (call or text); see CMHA’s guidance . Ready to winter‑proof your control room? Ready to winter‑proof your control room and support operators all season long? From height‑adjustable consoles and task lighting to smart cable management and personal comfort add‑ons, our team can help you design a 24/7‑ready environment that boosts focus and well‑being. Contact our team  to start your control room project today. Start exploring: Control Room Consoles  · Height‑Adjustable Focus Series  · Full Catalog References & Further Reading NIMH—Seasonal Affective Disorder Mayo Clinic—Choosing a Light Box Cleveland Clinic—Light Therapy for SAD AAFP—Phototherapy for SAD Harvard Health—A Cure for the Wintertime Blues? Sleep Foundation—SAD & Sleep CAMH—SAD MHCC—Managing the Winter Blues

In a mission‑critical room, the decisions that matter most are often made inches above the desk—but they’re protected and enabled by what sits beneath it. That’s why Sustema builds on a steel substructure  and pairs it with high‑pressure laminate (HPL) worksurfaces : a proven combination that keeps operators sharp, technology secure, and total cost of ownership low in 24/7 environments . The hidden backbone: steel that won’t quit Steel delivers the rigidity and load‑bearing capacity  that multi‑monitor arrays, dense IT equipment, and frequent height adjustments demand, without the warping, cracking, and fatigue  common to lighter materials over time. Because steel frames are fabricated with tight tolerances and repeatable joints, they support modular components and future reconfiguration without compromising integrity. Aesthetically and functionally, powder‑coated finishes  add chip‑ and scratch‑resistant protection that also improves moisture resistance—extending service life on the floor. From a sustainability perspective, steel is 100% recyclable  and retains its performance characteristics through repeated lifecycles. Where hands meet work: HPL surfaces that perform shift after shift Operators spend most of their time on the worksurface, so the material must support comfort, cleanliness, and durability. HPL offers a low‑glare , resists scratches and impacts  finish that cleans easily —ideal for shared 24/7 consoles. For heightened hygiene protocols, HPL is available with silver‑ion antimicrobial technologies  that inhibit the growth of odor‑ and stain‑causing microbes complementing (not replacing) standard cleaning SOPs . Ergonomics and standards: designed outward from the operator Best‑in‑class console design follows ISO 11064 , the international ergonomics standard for control centers. We translate those principles into sit‑stand ranges , monitor focal‑distance adjustments , and reach zones so each operator—across shifts and body types—works in a neutral posture with clear sightlines and minimal micro‑strain. Beyond consoles, ancillary furnishings should align with ANSI/BIFMA benchmarks for safety and durability in high‑use environments. Technology integration: serviceable by design Modern control rooms carry heavy data, power, and peripheral loads. Our engineering approach builds serviceability into the structure: horizontal/vertical raceways , cable chains , and rear access panels  create a clean separation of power and data while keeping everything reachable for IT. Removable finishing panels  conceal infrastructure for a streamlined aesthetic yet provide fast, tool‑friendly access for upgrades or swaps—shortening maintenance windows when the room is live. The Sustema formula in practice Every Sustema console family leverages the same core philosophy—steel frames for stability and longevity; HPL for comfort, cleanliness, and resilience; ISO‑aligned ergonomics; and engineered cable/technology management—then tunes it to fit distinct workflows. Transit Series (C‑300) : our heavy‑duty flagship for PSAP and other 24/7 control environments, combining dual‑surface sit‑stand ergonomics with smart equipment integration and a right‑sized footprint. Focus Series (C‑200) : a versatile platform designed for IT‑intensive rooms that require generous CPU storage and integrated cable management across a range of configurations. Access Series (C‑100) : compact efficiency that brings modern ergonomics into space‑constrained rooms without compromising durability or serviceability. Across all series, you’ll find low‑glare HPL worksurfaces , robust steel substructures , and ISO‑driven adjustability  aligned to real operator tasks—not just furniture specs. Health, safety, and cognitive performance Operator well‑being is a safety function in 24/7 operations. Ergonomic consoles aligned to ISO 11064 help reduce fatigue and error likelihood  during abnormal situations. HPL’s easy‑clean, low‑glare surface  adds comfort and promotes consistent hygiene practices; where policy calls for it, antimicrobial HPL options  provide passive protection between cleanings. Total cost of ownership: plan for decades, not years A console’s acquisition price is a fraction of its lifecycle value. Modular construction  reduces the cost of technology refreshes and layout changes; powder‑coated finishes  stand up to daily wear and cleaning; and the recyclability of steel  and durability of HPL  keep assets useful—and responsible—across multiple hardware generations. What to ask for in your next RFP Steel gauge, joint and fastener strategy, load ratings, and finish specs HPL grade/finish, edge profiles, chemical resistance ISO 11064  evidence in the design process; and relevant ANSI/BIFMA  conformance for associated furnishings Raceway capacity, separation of power/data, CPU bay ventilation, and tool‑less access Bottom line: In control rooms, strength is a strategy. A steel‑structured, HPL‑surfaced console engineered to ISO 11064 doesn’t just look the part—it enables safer decisions, steadier performance, and a lower TCO across years of continuous duty. If you’re planning a refresh or a new build, explore Sustema’s console families  and schedule a working session  with our design team to align layouts, ergonomics, and technology integration to your operations.

About the Client The Client’s Communications Unit  is responsible for handling emergency and non-emergency calls for the city and surrounding counties. In 2020 alone, the team answered 119,898 calls (excluding 9-1-1 calls), resulting in 35,935 calls for service .   Staffed with a 9-1-1/Communications Manager , 4 Supervisors , and 12 highly trained Communicators , the unit manages all 9-1-1 calls , prioritizes emergencies, and dispatches medical and fire calls to emergency partners. Operating under a four-platoon system , this team is the backbone of public safety . About the Project As part of the Next Generation (NG) 911 transition , our client needed to combine fire and police dispatch operations into one modern control room . The upgrade required: 10 dispatch workstation desks  for Police and Fire Services. Integration of two PSAP sites  and a collocated backup site . Accommodation for increased monitor counts  and advanced technology. Compliance with NG911 standards and ergonomic best practices. Mandatory Requirements Included: CPU cabinets  with ventilation for up to 4 computer terminals . Dual work surfaces  with height adjustability (22”–48” range). Monitor mounting systems for two rows of screens  with focal depth adjustment. Task lighting , climate control (heat/fan), and acoustic paneling. Advanced cable management  and power distribution. The Solution Sustema delivered custom Linear Transit consoles  designed for 24/7 mission-critical environments , meeting all NG911 requirements. Configuration: 5 consoles for Fire Services  (5-screen setup: 3 bottom, 2 top). 5 consoles for Police Services  (7-screen setup: 4 bottom, 3 top). Key Features: Ergonomic Design : Height-adjustable surfaces with Linak control pads  and memory presets. Technology Integration : Monitor mounting systems for multi-screen setups, Humanscale arms for flexibility. Personal Comfort : Built-in fans and heaters  for operator well-being. Power & Cable Management : Multiple power bars, USB ports, and CPU enclosures with cooling fans. Lighting : LED task lighting with dimmable controls for reduced eye strain. Storage Solutions : Boxfile pedestals with high-capacity drawers for secure equipment storage. This solution ensures fire and police dispatchers have a safe, ergonomic, and technologically advanced workspace  to manage critical operations efficiently.   The Results The project resulted in a combined fire and police control room  with an open floor layout : Fire consoles positioned on one side, police consoles on the other. A collocated backup center  for redundancy and disaster recovery. Enhanced operator comfort and workflow efficiency for 24/7 emergency response . Peterborough now operates in a future-ready dispatch environment , supporting NG911 standards and improving public safety coordination.   Ready to Upgrade Your Dispatch Center? Looking for ergonomic dispatcher consoles for your PSAP or emergency communications center ? Sustema designs custom control room furniture  that supports 24/7 mission-critical operations . 👉  Contact us today  to start building a safer, more efficient dispatch environment.

The best task lights can brighten your workspace, for easier reading and writing in the control room which in the long run is taxing on your eyes. Task lights usually don't take up much, or any, additional space on your desk since they are designed to integrate into the existing infrastructure of the control console, and they follow rigorous ergonomic guidelines to increase productivity and comfort of the user. This is especially important if you're working in a mission-critical environment and sometimes using more than one external monitor, keyboard, and mouse, as well as other professional tools, that as an operator you have to juggle through. As part of our mission to help organizations in improving functionality, design, and technology in critical environments we've researched to find the best task lights for your control consoles. Light up your control console and stay focused on the task at hand with these task lights. These task lights are designed for 24/7 operations and therefore are manufactured using durable materials, they also offer good lighting thanks to extremely high lumen output, and most importantly they can be adjusted both in position and in intensity, to illuminate as much as the operator requires. Mosso Pro mounted on a Sustema control console. The Attenzia light, designed by Novus. The "Attenzia" lamp designed by Novus stands out as one of the best task lights available for control consoles due to its impressive range of features and innovative design. It offers individual solutions to ensure every workstation is perfectly lit, thereby significantly improving overall performance and productivity. Its versatility enables users to adjust the light according to their specific needs and preferences, offering maximum flexibility in illuminating their workspace. What makes Attenzia so unique? The Attenzia lamp adopts uniform lighting concepts in accordance with HCL (Human Centric Lighting) in workplace design. The even distribution of light helps reduce eye strain and fatigue, enabling users to focus on their tasks with enhanced efficiency. The lamp's integration of smart technology further enhances its appeal. The Bluetooth function allows for seamless wireless operation, while the ability to control the light via a dedicated app adds convenience and customization options for individual preferences. One of the most distinctive features of the Attenzia lamp is its rotatable light panels, allowing for both direct and indirect lighting. Additionally, the Attenzia lamp is designed with energy efficiency in mind. Its LED lighting system boasts an impressive service life of over 50,000 hours, reducing the need for frequent replacements and minimizing energy consumption. The presence and light sensors further contribute to energy savings by ensuring the light is only active when needed. Notably, the lamp's minimalistic and award-winning design adds a touch of elegance and sophistication to any office environment. With its sleek aesthetics, the Attenzia lamp seamlessly integrates into various IT-intensive environments, complementing modern interior designs while elevating the overall ambiance. In summary, the Novus Attenzia lamp excels in providing top-notch lighting solutions for control consoles, combining the benefits of HCL, smart technology, rotatable light panels, and energy efficiency. Its design and functionality are sure to upgrade any office space, making it a worthy investment for those seeking to enhance productivity and create an optimal work environment. The Mosso Pro desk lamp, designed by Koncept. The Mosso Pro desk lamp, designed by Koncept, is a true game-changer in the world of lighting solutions. Delivering an astounding 99 lumens per watt, this lamp offers a wide range of light colors, from warm to cool and everything in between. The intuitive built-in touch strip allows for effortless continuous dimming, putting you in full control of your lighting preferences. Highly adjustable arms and lamp head, point your light at any angle you desire. Designed with both energy-saving and convenience in mind, Mosso Pro features a built-in occupancy sensor that ensures no energy is wasted by lighting up a vacant workstation. When combined with its highly adjustable arms and lamp head, you have the freedom to direct the light precisely at any angle you desire, providing unparalleled flexibility and illumination customization. Not only does Mosso Pro excel in its versatility and functionality, but it also boasts outstanding efficiency with its ultra-high efficacy of 99 lumens per watt. With 48 LEDs and a consumption of only 5.5 watts, this desk lamp provides long-lasting, top-tier performance with a rated lifespan of over 60,000 hours (L90 rating). With the simple touch of the lens, you can effortlessly change the light color to suit your mood and task requirements. From cool white light for focused work to warm, cozy tones for relaxation, Mosso Pro adapts seamlessly to your needs. The integration of an integrated occupancy sensor ensures that the lamp turns itself off after 15 minutes of inactivity, promoting energy efficiency and reducing unnecessary power consumption. When you return, the lamp automatically resumes your previous settings, ensuring a seamless user experience. Alternatively, its toggle switch lets you disable the occupancy sensor when needed, giving you full control over its functionality. But that's not all – Mosso Pro goes above and beyond by incorporating a standard USB port in its base, allowing you to charge smartphones and other compatible devices conveniently while you work. For even more advanced functionality, you have the option to equip Mosso Pro with a Wireless Charging Base (sold separately) to charge your Qi-compatible devices wirelessly. Available in sleek Metallic Black, Silver, and White finishes, Mosso Pro adds a touch of contemporary elegance to any workspace. With its 10-foot cord, you have the freedom to place the lamp conveniently wherever you desire. In summary, the Mosso Pro Desk Lamp by Koncept sets new standards for efficiency and functionality, making it an essential addition to any workspace. Experience unmatched lighting control, outstanding energy efficiency, and the convenience of device charging, all packed into one brilliantly designed desk lamp. The infinity LED task light, designed by Humanscale Design Studio. The infinity LED task light, crafted by the renowned Humanscale Design Studio, exemplifies the perfect synergy of performance and aesthetics. Its unique 'Forever Hinges,' a remarkable fusion of torque inserts and springs, ensure a balanced and effortless arm movement, allowing users to easily adjust the light to their personalized ergonomic preference. Designed with a minimalist vision, the infinity light conceals cables from view, running them internally through the precision-machined arm, maintaining a clean and uncluttered appearance. Its light's adaptability is second to none, featuring an impressive 35" arm reach and full 180-degree arm and head rotation. With effortless one-touch positioning, users can effortlessly place the light at their desired angle. Furthermore, the light is available in customizable color finishes, seamlessly integrating into any design aesthetic or work environment. At the core of the Infinity task light lies its powerful and energy-efficient large-array, multi-chip LED, providing an industry-leading 1500 lux illumination. This not only ensures superior lighting output but also casts just a single shadow on the desk surface, minimizing distractions and enhancing focus during work. When it comes to energy efficiency, the Infinity light stands out with the highest efficiency LED chip on the market, consuming just 8 watts while delivering best-in-class lighting performance. To reduce visual clutter and enhance user experience, the advanced user interface of the Infinity light incorporates illuminated indicator lights. These indicators appear when the user reaches for the light and fade away after selecting their preferred brightness level out of nine available options. The 'Forever Hinges' mechanism allows the Infinity task light to maintain fluid movement and effortless positioning, setting it apart from other task lights in the industry. Its unmatched adaptability ensures users can easily adjust the light to accommodate any work scenario. In addition to its impressive performance, the Infinity task light demonstrates its commitment to sustainability and durability. Constructed from polished aluminum and highly recycled and recyclable materials, it embodies the Humanscale philosophy of doing more with less. The use of polyethylene (PE) film on the head and base instead of paint further reduces environmental impact. With a lifespan of up to 50,000 hours, the Infinity Light never needs adjustment and comes with an industry-leading 10-year warranty, assuring its lasting quality and reliability. With an array of thoughtful features and technical specifications, and various configuration options (desktop base, clamp, wall mount, slatwall mount, or floor stand), the Infinity LED Task Light by Humanscale truly sets a new standard for timeless design and unparalleled lighting performance. Elevate your workspace with this elegantly enduring and globally appealing task light for an exceptional lighting experience like never before. What should you look for in a task light? When selecting the perfect task light for your workspace, consider key features and capabilities found in the Attenzia, Mosso Pro, and Infinity LED lights. Look for innovative designs that offer uniform lighting concepts with HCL for enhanced productivity and well-being. Prioritize versatility with adjustable arms and lamp heads, allowing you to customize the lighting angle to your ergonomic preference. Seek energy efficiency with LED lighting, and maybe something that implements smart technologies like Bluetooth operation and integrated sensors for seamless control and reduced energy consumption. Choose equipment that complements the aesthetic of your center. Finally, prioritize sustainability with durable materials and long-lasting LED chips. By choosing a task light that combines these essential features, you can elevate your workstation to the next level of efficiency, functionality, and style. Are you renovating your control center? Contact our team of specialists and industrial designers to create a workspace that adapts to your needs and special requirements.

About the client The Kingston Central Ambulance Communications Centre (CACC)  is a critical hub for emergency medical services in Ontario. Covering a vast jurisdiction of 20,200 square kilometers , the center serves a population of approximately 523,787 residents . As the primary dispatch point for ambulance services in the region, Kingston CACC plays a vital role in ensuring timely and efficient emergency response across urban and rural communities. About the project To accommodate growing operational needs, Kingston CACC initiated an expansion of their existing control room setup. Previously equipped with two Sustema consoles , the center required additional workstations and structural modifications to optimize workflow and meet updated health and safety standards. The project involved: Adding six new consoles : One dedicated to the supervisor role and five configured as dispatcher workstations . Integrating a new wall section  into the existing pod of four consoles to create a defined separation between work areas. Ensuring pandemic-era spacing requirements can be met if needed , with consoles strategically spread apart to maintain safe distancing without compromising communication efficiency. This expansion reinforces Kingston CACC’s commitment to providing a modern, ergonomic, and resilient workspace for its emergency response team.   About the solution To meet Kingston CACC’s operational and ergonomic requirements, Sustema provided Transit Dispatcher Consoles in a cockpit configuration , specifically designed for Public Safety Answering Points (PSAP)  and 24/7 mission-critical environments. These consoles deliver the flexibility, durability, and comfort essential for Ambulance Communication Officers (ACOs) managing high-pressure emergency calls. Each workstation was engineered to support both the operator and the complex technology required for effective dispatching. Key features include: Ergonomic Design : Adjustable surfaces powered by high-capacity actuators  and Linak modern controls with memory and display , allowing operators to customize their workspace for comfort and efficiency. Heavy-Duty Construction : Built with steel frames , high-pressure laminate surfaces , and urethane molding edging  for long-lasting durability. Personal Environment System : Integrated fans and heaters  to maintain operator comfort during extended shifts. Technology Integration : Each console accommodates up to six monitors , multiple keyboards and mice, restricted and backup radio systems , secure phone lines, and backup telephony. Cable & Power Management : Equipped with power bars , USB charging ports , and CPU enclosures with thermostatic fans  for optimal cooling and organization. Supervisor Console : A dedicated station with the same advanced features, tailored for oversight and coordination. This solution ensures Kingston CACC’s dispatch team operates in a safe, ergonomic, and technologically advanced environment , supporting their critical role in emergency response.   About the result The project resulted in a fully expanded dispatch control room designed for efficiency, comfort, and resilience. The new layout features: Eight dispatcher consoles  strategically arranged into two pods of four  and two additional consoles positioned in the corners  for optimal workflow and supervision. A modernized Operations area (“the floor”)  equipped with advanced technology running 24/7 , ensuring uninterrupted emergency response capabilities. Each Ambulance Communication Officer (ACO) now has the tools to monitor, manage, and direct critical operations from a single workstation , supported by ergonomic design and integrated technology. This enhanced environment empowers ACOs to perform their demanding roles, requiring exceptional multitasking, focus, and composure under pressure, with greater efficiency and comfort. Kingston CACC now operates in a state-of-the-art control room  that meets today’s operational challenges and anticipates future needs.   Ready to Upgrade Your Dispatch Center? Experience the difference a purpose-built control room can make. Our ergonomic dispatcher consoles , advanced cable management systems , and custom storage solutions are designed to create a safe, organized, and high-performance environment for your team. Whether you’re expanding your operations or building a new center, we’ll help you design a workspace that supports 24/7 mission-critical work and enhances operator comfort and productivity.   Let’s build your ideal control room together. 👉  Contact us today  to start your project and discover how Sustema can transform your dispatch operations.   Frequently Asked Questions (FAQ) 1. What is a PSAP console? A Public Safety Answering Point (PSAP) console  is a specialized workstation designed for emergency dispatch centers. It provides ergonomic features, integrated technology, and durability to support 24/7 mission-critical operations.   2. Why are ergonomic dispatcher consoles important? Dispatchers work long shifts in high-pressure environments. Ergonomic consoles  reduce fatigue, improve posture, and enhance operator comfort, which leads to better focus and faster response times during emergencies.   3. Can Sustema customize consoles for my control room? Yes! Sustema specializes in custom control room furniture solutions . We tailor console configurations, technology integration, and spacing to meet your operational requirements and health & safety standards.   4. What technology can be integrated into these consoles (in this case)? Our consoles support: Up to six monitors Multiple keyboards and mice Restricted and backup radio systems Secure phone systems and backup telephony Advanced cable and power management 5. How do these consoles support 24/7 operations? Sustema consoles are built with heavy-duty steel frames , high-capacity actuators , and personal environment systems  (fans and heaters) to withstand continuous use while keeping operators comfortable.   6. Do you provide solutions for pandemic-era spacing requirements? Absolutely. We design layouts that maintain safe distancing  without compromising communication efficiency, ensuring compliance with health and safety guidelines.   7. How can I start designing my dispatch center? Simply contact Sustema today . Our team will guide you through the process, from layout planning to console customization, ensuring your control room meets your unique needs.