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Modernizing the control center of a convention center with more than 1 million visitors

Updated: Feb 26


A custom dispatch control console for a control room in convention center

“Working with Sustema has been a great experience. From the start of the project to the end, I was kept informed on the status of my order. You and your team were very thorough with the design and support. As a dealer this type of work is not only appreciated but highly valued as a Vendor we prefer to work with.”


A modern convention center that remodelled its control room
The Georgia World Congress Center receives more than 1 million visitors each year.


About the client, a convention center with more than 1 million yearly visitors.


Nestled in the heart of Atlanta, Georgia, stands an iconic symbol of innovation and grandeur in the world of conventions – The Georgia World Congress Center (GWCC). With an impressive expanse encompassing over 3.9 million square feet of exquisite exhibition space, this illustrious venue annually welcomes a myriad of distinguished visitors, surpassing the one-million mark. Notably, the GWCC proudly boasts the esteemed title of being the globe's largest LEED-certified convention center, while also securing its position as the fourth-largest of its kind within the United States.


The Project: The modernization of a dispatch control center for a convention center.


The GWCC needed to renovate its control room with state-of-the-art control consoles for event management and security monitoring. For this project, they required 3 consoles, 2 were meant for dispatchers, and a third one was meant for the supervising operator.


A dispatch control center for a convention center
Upper view of the control center with consoles for the operators and the supervisor.

Each console needed to house specialized IT equipment and multiple CPUs while maintaining easy access for maintenance that wouldn’t interrupt daily operations.



Components of a dispatch control center for a convention center
Components of the operator's control console

Beyond functionality, the consoles were also required to fulfill ergonomic needs, offering operators the ability to adjust the height of their workstations to ensure comfort during long and demanding shifts, effectively alleviating strain and fatigue. Also, having a clutter-free work surface was a key requirement of the client.


Technical drawing of a dispatch control center for a convention center
Top view of the dual work surface of the supervisor's control console

The two consoles meant for the operators, needed to support six central monitors, as shown below, and they were also required to be shaped in a cockpit configuration.

Top view of a technical drawing of a dispatch control console for a convention center
Top view of the console meant for the operators

The third dispatch control console which was dedicated to the supervisor, required dual monitor positions at opposite ends of the work surface, to easily glance over the other 2 operators.

Front view of a technical drawing of a dispatch control console for a supervisor in a control room of a convention center
Front view of the control console for the supervisor.


The solution: Custom dispatch control consoles to modernize the control center in a convention center.


After carefully considering all of their needs and preferences, our client chose our Transit S console as the ideal solution for their new control center. Designed with durability, ergonomics, and versatility in mind, the Transit S console met all of the GWCC’s requirements and exceeded their expectations, ensuring a seamless and efficient operation of the convention center.



Front view of the control console for the supervisor of a control room of a convention center
Front view of the control console for the supervisor.


The dual worksurface provides a clutter-free workspace with easy access to power and data thanks to the monument system. The cable chains and the steel substructure provide an elegant cable management solution for the IT equipment stored in the CPU enclosures which connect to the monitors mounted on the sturdy monitor arms.



Front view a custom dispatch control console for a control room in a convention center
Front view the custom dispatch control console.

The result: A modern control room with heavy-duty control consoles for a modern control center


Presently, the GWCC stands adorned with an avant-garde dispatch control center that operates seamlessly, propelled by the durability of our Transit console system. The new center encompasses quality, durability, efficiency, and functionality, through the implementation of our Transit consoles.


Installation of a custom dispatch control console for a supervisor in a convention center
The supervisor control console during installation.

The Transit consoles boast an array of ergonomic features designed to alleviate stress and fatigue for operators. The height-adjustable workstations and an extensive worksurface not only elevate operator well-being but also significantly amplify their workflow and productivity.


Custom dispatch control console after installation in a modern control room of a convention center
Dispatcher control console after assembly and installation.

In its entirety, the Transit console system has not only met but decidedly exceeded the GWCC's expectations, emerging as an instrumental asset in the center's triumphant modernization endeavor.


Are you remodeling your control room? We can help.

Our more than 25 years of experience in this field allowed us to deliver precisely what The Georgia World Congress Center needed to move forward with its modernization plans. We're proud of the work we've done with the GWCC and look forward to future opportunities to help organizations in the convention center industry achieve their goals.


Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations, by setting a new standard. Follow us on LinkedIn today.

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