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More equipment = more work surfaces  Dual surface consoles  offer the greatest flexibility for users in terms of ergonomics, functionality, and technology. The key differentiator is that on a dual surface console, the primary surface serves as the workspace for users, and the second surface serves as the support for the monitors. The issue of having only one adjustable surface with less space to work is then resolved as the monitors do not take up any space. The dual-surface console offers more flexibility in the number of monitors and the ways they can be mounted.  Better CPU enclosures to ensure resiliency and enhance security  The CPU enclosures are secured, ventilated, and can host all the IT equipment required for highly technical jobs. For instance, KVMs, 19" rackmounts, multiple power bars, and even host the actuators required to raise/lower the surfaces. PSAPs ensure their network, data and equipment are secure. This includes implementing firewalls, encryption, and other security measures. As well as keeping their IT equipment physically secured and locked inside the CPU enclosures of control consoles.  All this while leaving enough room for future expansion.  Smarter cable management (electrical raceways, wall systems)  With the advent of NG911  in public safety and ECC throughout North America, the most important update in these mission critical environments is the need for systems that can seamlessly integrate a diverse range of data inputs, from video feeds and text messages to traditional voice calls. This means being able to accommodate a lot more cables for data and power running throughout the console. To ensure it is not overwhelming, ergonomic consoles include wall systems and electrical raceways  that keep power and data cables separate to avoid electromagnetic interference, as well as to keep maintenance easy.  Smarter technology integration  More cables running through control consoles mean that the operators and telecommunicators need to access all that data and power easily. To ensure quick access, control consoles feature a retractable monument system installed directly on the primary work surface itself, with all sorts of power and data ports. This can be customized to the agency’s specific needs and requirements. And since they are retractable, when they are not in use, they take up no space on the work surface.   Alert and crisis management system  Beyond implementing a status light, we designed an alerting system to help supervisors efficiently manage crises and provide support to operators in real time. With the push of a button, the Console Alert  system is activated, triggering a series of actions. The status light on the console starts blinking and emitting an audible alert, immediately catching the attention of the supervisor. Simultaneously, the system notifies the supervisor on their end, alerting them to the incoming call and providing them with the necessary information. The supervisor can take quick action, ensuring a swift response to any crisis. Once the crisis is resolved, the supervisor can easily switch off the alert system at the control console.  Open floor layout design for collaboration (crises and major events)  An open floor plan  enables supervisors to easily oversee operations and approach operators for assistance, enhancing the management's effectiveness since they don't have to walk through a maze of consoles all the time. When this type of layout is combined with a pod configuration, it provides each dispatcher with their own workspace while promoting teamwork and communication among operators.  Better implementation of ergonomic principles (lighting, temperature adjustments, comfort increased)  Not only does each dispatcher and telecommunicator has their own workspace, but nowadays control consoles include all sorts of technology integrations  to increase comfort, such as cooling fans installed directly on the work surface itself, as well as integrated heaters placed at the bottom of the console so that the heat rises and keeps them warm. Of course, these temperature adjustments can be controlled easily with a keypad which is installed on the edge of the work surface, or in some rare cases with a touchscreen .  Adding low-light loving plants to create a more welcoming atmosphere   As part of integrating ergonomics in the control room, using plants to affect the atmosphere has been proven to be useful. In the intense and fast-paced environment of a 911 dispatch center, incorporating plants  can help reduce stress for dispatchers and call takers. Bringing a touch of nature indoors enhances the workspace's appeal by creating a calming atmosphere and signaling to visitors, like new hires, that the center is a caring workplace. Not only are there emotional benefits that affect the morale of the staff, but also these plants can help clean the air of toxins.  Are you looking for ergonomic 911 dispatch consoles to renovate your center?  We have more than 25 years of experience designing and manufacturing control room furniture. We take pride in building control consoles that meet our clients’ specific needs and requirements. If you have any questions, please contact us by email at info@sustema.com, by phone on our toll-free number 1-800-455-8450, or by chatting with us directly on our website.

In the fast-paced world of emergency response, the efficiency and effectiveness of Public Safety Answering Points (PSAPs) are paramount. At the heart of these operations lie control room consoles, the critical hubs where emergency calls are received, processed, and dispatched. As technology advances, so too do the capabilities of these consoles, bringing about significant improvements in how PSAPs operate. This article delves into the latest technological advancements in control room consoles, exploring how these innovations are transforming the landscape of emergency response and enhancing the ability of PSAPs to save lives. Overview of Control Room Consoles Control room consoles are the nerve centers of Public Safety Answering Points (PSAPs), where emergency calls are received and managed. These consoles are crucial for ensuring that operators can efficiently handle calls, dispatch emergency services, and coordinate responses. As technology continues to evolve, so do the capabilities and designs of control room consoles. This blog will explore the latest technological advancements in control room consoles and their impact on PSAP operations.   Recent Technological Advancements Ergonomic Designs Adjustable Desks : Height-adjustable desks to accommodate sitting and standing positions, promoting operator comfort and reducing fatigue. Monitor Mounts : Flexible monitor mounts that allow for optimal screen positioning and reduce neck strain. Integrated Technology Monument data and power outlet Cable Management Systems : Integrated cable management to keep workspaces tidy and reduce clutter. CPU Storage : Large, lockable CPU storage areas to secure equipment and maintain a clean workspace. Enhanced User Interfaces Multi-Screen Setups : Configurations that support multiple screens for better multitasking and information management. Ambient Lighting : Adjustable ambient lighting to reduce eye strain and create a comfortable working environment. Task Lighting : Focused task lighting to ensure operators have adequate illumination for detailed work without causing glare.   Impact on PSAP Operations The technological advancements in control room consoles have a profound impact on the operations of Public Safety Answering Points (PSAPs). Here are some of the key benefits: Improved Efficiency The integration of advanced technology, such as multi-screen setups and real-time data integration, allows operators to access and manage information more efficiently. This leads to quicker decision-making and faster response times, which are critical in emergency situations. For example, multi-screen setups enable operators to monitor multiple data sources simultaneously, ensuring they have all the necessary information at their fingertips. Enhanced Operator Comfort and Productivity Ergonomic designs, including adjustable desks and flexible monitor mounts, significantly improve operator comfort. By reducing physical strain and fatigue, these features help operators maintain high levels of productivity throughout their shifts. Comfortable operators are more focused and less likely to make errors, which enhances the overall effectiveness of the PSAP. Better Situational Awareness Enhanced user interfaces, such as customizable dashboards and ambient lighting, improve situational awareness for operators. Customizable dashboards allow operators to tailor their workstations to their specific needs, ensuring they have quick access to the most relevant information. Ambient lighting reduces eye strain and creates a comfortable working environment, helping operators stay alert and focused. Streamlined Communication Integrated technology, such as voice recognition systems and real-time data integration, streamlines communication within the PSAP and with external emergency services. This ensures that information is relayed accurately and promptly, reducing the risk of miscommunication and delays. Efficient communication is essential for coordinating effective emergency responses and ensuring public safety. Increased Reliability and Security Modern control room consoles often include features like cable management systems and secure CPU storage, which contribute to a more organized and secure workspace. Proper cable management reduces the risk of technical issues and downtime, while secure CPU storage protects sensitive equipment and data. These features enhance the reliability and security of PSAP operations, ensuring that they can function smoothly even under high-pressure conditions. By embracing these technological advancements, PSAPs can significantly enhance their operations, leading to more efficient and effective emergency responses. Case Studies Explore our case studies to see how our advanced control room consoles have significantly improved operations and created more comfortable workstations for various PSAPs. Click on the images to view each case study. Our control room consoles have significantly enhanced the operations of various PSAPs, as evidenced by several case studies. By integrating advanced ergonomic designs, such as adjustable desks and flexible monitor mounts, we have created more comfortable workstations that reduce operator fatigue and increase productivity. The inclusion of multi-screen setups and real-time data integration has streamlined information management, allowing operators to make quicker, more informed decisions. Additionally, features like ambient and task lighting have improved the overall working environment, reducing eye strain and helping operators stay focused during long shifts. Future Trends for 2025 As we look ahead to 2025, several key trends are poised to shape the future of control room consoles, particularly in the context of Public Safety Answering Points (PSAPs). These trends focus on enhancing efficiency, improving operator comfort, and integrating advanced technologies to meet the evolving demands of emergency response. Next Generation 911 (NG911) NG911 is set to revolutionize emergency response by enabling PSAPs to receive not only voice calls but also text messages, images, and video calls. This shift requires control room consoles to support a wider range of communication methods and data types. Consoles will need to be equipped with advanced data infrastructure, including video monitors and robust IT systems, to handle the increased volume and variety of information. The ability to seamlessly transfer calls and data between agencies will also be crucial, ensuring efficient and coordinated responses. Enhanced Cybersecurity Measures With the increasing reliance on digital technologies, cybersecurity will become even more critical for PSAPs. Future control room consoles will need to incorporate advanced security protocols to protect against cyber threats. This includes secure data transmission, robust access controls, and regular system updates to safeguard sensitive information and ensure the reliability of emergency response systems. Of course, physical barriers and safeguards like secured CPU enclosures are a good first step. Steel CPU enclosures Sustainable and Eco-Friendly Designs Sustainability is becoming a key consideration in the design and manufacturing of control room consoles. Future consoles are likely to incorporate eco-friendly materials and energy-efficient technologies. This not only reduces the environmental impact but also aligns with broader organizational goals of sustainability and corporate responsibility. The advancements in control room consoles are transforming the way PSAPs operate, making them more efficient, user-friendly, and effective. From ergonomic designs and integrated technology to enhanced user interfaces and future trends like NG911, and sustainable designs, these innovations are crucial for improving emergency response and ensuring public safety. If you are planning to build a new control room or upgrade your existing setup, now is the perfect time to invest in the latest control room console technology. Our team specializes in designing and implementing state-of-the-art control room solutions tailored to meet the unique needs of your PSAP. Contact us today to learn more about how our advanced control room consoles can enhance your operations and create a more comfortable, efficient workspace for your operators. Let's work together to build a control room that meets the demands of modern emergency response and ensures the highest level of public safety.

In the high-stakes environment of emergency response, the efficiency of 911 dispatch desks (control consoles) is crucial. Optimizing these workstations for maximum efficiency can significantly enhance the performance of 911 dispatchers, ensuring they can respond swiftly and effectively to emergencies. This article will explore various strategies to achieve this, focusing on ergonomic design, layout and organization, tech integrations, and regular maintenance and training. By implementing these best practices, dispatch centers can create a more productive and comfortable workspace for their operators. 911 Springfield Emergency Communications Center Ergonomic design in 911 dispatch desks Height adjustability dispatch desk : Sit-stand furniture is designed to allow a worker to easily convert their workstation from a sitting desk to a standing desk. But remember that standing also presents its own challenges. While working standing, your weight is now distributed over your feet and knees, and gravity is working against blood circulation in your legs. Consider using an anti-fatigue mat and limit the amount of time you stand. Another great benefit of using a height adjustable dispatch desk is that control consoles like these will accommodate a wide variety of worker heights. In other words, a single workstation can be used by different employees with very different heights. Worksurface shapes:  For most applications, dispatch desks with a linear configuration are a suitable choice. Also, these consoles can be integrated into your control room to maximize the available floor space thanks to their small footprint. But when operators require more monitors and even more equipment, a control console with a cockpit configuration can be a great alternative. Specially with the added storage space and the expanded workstation. For centers with multiple sets of peripherals, cockpit consoles can range from 90 degrees configurations all the way to 120 degrees. The type of operations and the equipment needed, as well as operator’s preferences will help you determine which shape is right for your worksurface. Below you can find the linear and cockpit configurations of dispatcher desks. Floor layouts : To optimize the layout of your control room you must consider the functions of the people working there. Are they supposed to work each on their own? Should operators collaborate with one another? If so, should they be able to see each other all the time? How many people are going to be working there at any given moment? Also, consider the traffic of people going in and out of the room. Are the supervisors working in the same room or do they have their dedicated space? Check out this guide on How To Create An Efficient Control Room Floor Layout . 911 dispatch center from Alerte Santé Comfortable seating : While a control console supports the weight of all the equipment used in 911 dispatch, a good ergonomic chair supports the most important piece of the puzzle… You! The chair must support and promote good posture for your entire body. It should allow you to make the following adjustments: Seat height Seat depth Backrest/Lumbar Support Height Backrest Angle Armrests Ergonomic chair Personal environmental system : It is difficult to ever agree on what the right temperature should be at the control room. Whether it is too cold or too warm, state-of-the-art control consoles allow operators to make subtle adjustments to the temperature of the workstation. To make sure telecommunicators are comfortable working in the dispatch center, our consoles can integrate heaters and cooling fans  to regulate the temperature. If operators are not comfortable, their focus and productivity will hinder. Layout and organization of the 911 dispatch desks Monitor setup: Usually, a monitor is placed so that the top edge is at eye-level. But in the context of a control room, a 911 dispatcher often needs more monitors. To optimize the desk setup of dispatchers (and other console operators), it is recommended that monitors are placed at eye-level. If using more than one row, the midpoint of the array should be located at eye level. Tools storage and accessibility : A proper workstation includes a desk that has room for your computer components and other necessary work items. Place frequently used items on the desktop within easy reach, the least used items should be placed away from you. While items rarely used can be placed on a slatwall or stored underneath the worksurface in one of the enclosures. If you find yourself reaching for the telephone, for a reference binder, notepad, (etc.) bring it closer to you.   CPU enclosure for storage Personal storage:  To avoid cluttered worksurfaces, modern control consoles incorporate storage enclosures. Both linear and cockpit configurations feature storage solutions which can be used for the operator's personal belongings or to store work-related documents and equipment. At Sustema, we can customize the CPU enclosures to become storage areas that are easily accessible with sliding doors. Slat Wall organization:  A slat wall provides the operators with a clutter-free workspace that has every tool they need to carry out their job. The furniture takes on the role of organizing the tools for the operator. By having their communications tools, their writing utensils, the monitors, task lamps, status lamps and even their laptops resting on the slat wall frees up their workspace so that they can place temporary items, or simply to have some peace of mind. Organization with slat wall for control room furniture Tech integrations on 911 dispatch desk Cable management solutions : Another way to optimize a workstation is through cable management. By using cable chains, electrical raceways, grommet holes, power bars, and the substructure of a console, operators don’t have to worry about juggling the dozens of cables connecting the CPU enclosures and the worksurfaces. Delve into the different options of cable management  for 911 dispatch desks. Cable chains for cable management in control room furniture Monument outlet for power and data access : The inconvenience of having the CPU stored underneath the worksurface is that access to those devices is not easy. Therefore, the quick access monuments ports for power and data can help improve cable management at a console level. In the case of height adjustable consoles, keypads can be integrated into the worksurface itself. Or they can be anchored underneath it. Also, to ensure safety and to avoid damaging the equipment, 911 dispatch desks can include an anti-collision sensor that stops the console’s movement in case an object is detected. Lighting and acoustics Task lights for 911 dispatch desks : Task lights are designed for 24/7 operations and therefore are manufactured using durable materials, they also offer excellent lighting thanks to extremely high lumen output, and most importantly they can be adjusted both in position and in intensity, to illuminate as much as the operator requires. They usually don't take up much, or any, additional space on your desk since they are designed to integrate into the existing infrastructure of the control console, and they follow rigorous ergonomic guidelines. Take a look at the best task lights for dispatch centers. Acoustic panels for control consoles : Whether you are looking to increase privacy inside the control center, or you are looking to diminish the sound around the consoles, these can support acoustic panels. They help by reducing distractions and dampening the sound throughout the room. Ambient lighting : Another key aspect of optimizing a 911 dispatch center is the ambient lighting. The consequences of bad lighting within control rooms include headaches and eye strain which impairs telecommunicators’ ability to carry out their jobs efficiently. Regular maintenance and training for 911 dispatchers Regular maintenance checkups are essential to keep the equipment in top condition, preventing unexpected failures during critical moments. Removing unused equipment helps declutter the workspace, allowing dispatchers to focus on their tasks without unnecessary distractions. Replacing broken equipment promptly ensures that all tools are functional and reliable. It's also important to contact the manufacturer for any technical issues that arise, ensuring expert assistance and proper handling. Offering continuous training to dispatchers keeps them updated on the latest technologies and best practices. Also, facilitating access to support documentation and troubleshooting videos empowers dispatchers to resolve minor issues quickly, maintaining smooth operations. We can help you optimize your 911 dispatch center In other words, optimizing your 911 dispatch desk involves a comprehensive approach that includes ergonomic design, thoughtful layout and organization, advanced tech integrations, and consistent maintenance and training. By prioritizing these elements, dispatch centers can ensure their operators work in an environment that supports their physical well-being and operational efficiency. This not only enhances the dispatchers' ability to perform their duties but also contributes to the overall effectiveness of emergency response services, ultimately saving lives and improving community safety.

How to increase productivity in the control room? Control rooms act as the central nervous system of plants and facilities. Critical decisions about complex systems are made there every day and will have a direct impact on the performance of the organization. In order to optimize those decisions, operators must be comfortable in their work environment and be equipped with the right tools and equipment. This article highlights three key elements to consider in the control room design to improve operator productivity: Integration of Ergonomic Control Room Consoles Centralized Visualization and Video Wall Management Automation and Unattended Monitoring So how does increased productivity translate into a control room environment? It can be defined as the operator’s ability to quickly diagnose, react and resolve abnormal situations in a timely manner. In sum, it’s the operators’ ability to detect a problem before a critical point is reached. There are two principal operation modes in a 24/7 control room environment: Anticipation and Prevention: In control rooms, operators spend most of their time anticipating and preventing critical events from happening. Processes are frequently re-evaluated and adjusted accordingly. To increase productivity in this mode, operators need to stay alert at all times and equipped with the right tools to easily adjust their processes. Crisis Management: When critical events occur, operators become the front line of the situation and are expected to properly manage and respond to those high-pressure situations. At this stage, their productivity relies on their ability to quickly respond and react in a timely manner. 1. Integration of Ergonomic Control Room Consoles Control room operators have highly demanding roles monitoring, controlling, and making daily decisions about complex systems. Considering that most control rooms operate 24/7, 365 days per year, custom-built and ergonomic control room consoles are required to reduce distractions and minimize the risk of human error. Control Room Console: Transit C-300 Series Allow Operators To Stand for Themselves Operators are often subject to higher stress, fatigue, and anxiety. This is why ergonomic consoles are designed with height-adjustable surfaces to allow operators to stand up, stretch and adjust their work area as they feel. The memory presets on the sit/stand controller also allow for a faster transition during shift changes as they can be pre-programmed to different heights. Another advantage of height-adjustable workstations is their versatility. For instance, people that are shorter, taller, or with disabilities will have access to the same level of comfort at work. Recognizing the importance of human factors and the need to improve the well-being of operators will help improve response times during critical events. Cockpit Console Design Give Operators Some Space Having a clutter-free work environment is a determinant factor to ensure that operators are focused on their job. No phones, no gadgets, no sheets of paper, or other unnecessary objects on the work surface allow for a distraction-free environment. Additionally, dual surface consoles offer the greatest flexibility for users as the primary surface serves as the main workspace, and the secondary surface serves as the support for the monitors. The result is more space to work on. Dual surface consoles also offer a more comfortable work environment as users can set the position on the primary work surface to comfortably place their forearms, and set the second surface to have a comfortable line of sight to look at the monitors. Additionally, providing operators with storage space to keep their personal belongings and accessories will not only make their workstation more clutter-free, but it will also make the operator feel as they “own” a part of the console. PES 360: Personal Environmental System Make Operators Feel Warm The majority of the complaints in a workspace are related to the ambient temperature and can greatly affect the performance of operators. The reality is that we all respond differently to the temperature in a work environment. As external temperatures fluctuate, our internal body heat will also naturally react and adjust. Most often, the temperature in a facility is centrally controlled and cannot be regulated by operators individually. The personal environment system is a user-friendly touch display that allows operators to set their preferred temperature and lighting directly on their console. With the single touch of a button, operators can choose cool air or a steady flow of heat distributed either above or below the work surface. Bridge The Gap in Your Control Room Layout Another important aspect to consider when designing the control room floor layout is the way in which consoles are arranged within the space. It is important to take into account both tangible and intangible factors to maximize the workflow of the people in the room. Tangible factors include elements like the furniture dimensions, cable management, and monitor sizes. On the other hand, intangible elements include things like noise, lighting, colors, and the overall atmosphere of the room. Consoles should be positioned to encourage team collaboration, and when applicable, have a clear line of sight to the video wall. 2. Centralized Visualization and Video Wall Management Modular Video Wall Stand Envision a scenario where a fully integrated control room facility has synchronized all of its systems in one location to unify efforts during a disaster or major event. The ability for an operator to control any content on the video wall, such as security cameras, media feeds, and geo-mapping location data, is critical to help promote a safer and more accurate response in the field. A centralized, integrated and interoperable video wall control system enhances the efficiency of teams to work independently and collaboratively with increased visibility on other stakeholders. A Single Central Platform? E asy! Traditionally, the video wall was used as a static display. In the modern control room, the video wall is a dynamic working tool. Operators expect to manage the video wall with the same user experience as they manage their desktops. It must feel like an extension of their desktops. For that, it’s important for solution providers to alleviate the complexity of the technology from the operators so they can focus on their mission in order to increase responsiveness and critical decision-making . The least amount of tools required to configure, manage and control all visual content in a control room, the better. Ideally, operators only want to learn ONE user interface for all of their visualization needs, whether to control their desktop or the video wall. Of course, such an interface must: Be simple and intuitive in order to reduce operator training and allow him to easily configure and operate all his visualization needs, thus increasing his efficiency. Require no programming. Offer an easy drag and drop interface that doesn’t require any programming to create presets and launch them from a control panel . This way, anybody can do it. Focus On The Mission, Not The Technology. Operators shouldn’t have to worry about technology. They should be able to grab any visual content, whether a camera, an application, or a dashboard, and easily display it on any surface. You would think that’s really obvious, but few video wall controllers are able to process IP, AV and IT sources simultaneously while handling display surfaces of different resolutions and aspect ratios. This functionality is called hybrid technology : grabbing any source type and visualizing it on any display. Watch the video to learn more. Hybrid Technology Workflow Diagram 3. Automation and Unattended Monitoring The biggest challenge in control rooms is the increasing amount of data: the “Big Data”. With so much information to process, it is impossible for the human eye to catch it all. That’s where automation comes in. Anything that can be automated, should be, in order to increase productivity in control rooms . You can start by reducing repetitive tasks and manual processes. But more importantly, how do you react to alarms and alerts faster? By seeing the most critical sources of information quicker while keeping a birds-eye view of the situation. Here are two ways to increase productivity through visualization automation. Unattended Monitoring Most monitoring software systems already have some form of automation. The challenge is the automation between different systems that are not directly related, in order to trigger an event based on a combination of signals from those different systems. (Example) Traffic Monitoring Center : An alarm might be triggered by a failed traffic light from a traffic light synchronization system and at the same time, a stalled vehicle in the area is detected by a video management system. This combination of events may trigger a more critical response than each of these individually. A system that can process such a combination from multiple independent systems can greatly increase productivity. How can this be done? This is done with color detection software that is able to detect a change of color on a screen or video wall from a combination of color changes coming from multiple applications at once. Respond to a Combination of Changes Customized Automation In a control room, you always need an easy way to program repetitive tasks such as opening a layout on a specific video wall or switching the audio signal to a specific channel, or even readjusting the video wall layouts and room lighting to work shift changes. Such commands should be easily triggered by a button on a control panel. Giving operators the freedom to change layouts and control devices with a simple touch saves time by eliminating repetitive tasks, but also reduces response times in urgent situations. ControlVu Touch Panel Select video wall software that has an easy way to create such macro-commands without the need for programming. The last thing you want is to have to hire a programmer every time your procedures change. Operators and supervisors should be able to create ad-hoc fully customizable control panels as they encounter new scenarios and as work procedures evolve. The ability to create new panels with new controls anytime without having to call a programmer is key. Customized Touch Panel Control Conclusion The new era of control rooms is a smarter, unified technology system that also takes into account the well-being of operators. The result is higher productivity in the control room, fewer mistakes, and faster resolution of critical events. Additionally, the importance of sharing and visualizing data for decision-making in a control room environment can have serious implications as operators need to have a global understanding of the situation to make better and more informed decisions. Authors Anna Kozel Director of Marketing - VuWall https://www.linkedin.com/in/annakozel/ https://vuwall.com/ Asaf Lorenzo Marketing Coordinator - Sustema https://www.linkedin.com/in/asaf-lorenzo/ https://www.sustema.com/

This year has been all about setting a new standard in control room furniture across North America. We have embraced a more streamlined approach to building control room solutions for our customers, so that we can provide more timely customer service and improve our support system. Empowering operators, telecomunicators and dispatchers with more installations 2024 marked a turning point in the number of installations of control room furniture, reflecting our growing influence and the trust our customers place in our solutions every single day. More projects initiated. 2024 was a year of remarkable change and growth for us. We embarked on numerous new projects across a diverse range of industries, both private and public. From emergency centers and manufacturers to energy producers and transportation companies, a multitude of organizations reached out to us to design and build their next-generation control rooms. Our solutions, known for their comfort, brilliance, sturdiness, power, durability, and aesthetic appeal, have set a new benchmark in the industry. Growing our US marketshare. This year marked a significant milestone in our growth within the US market, solidifying our position as the most trusted brand of dispatcher consoles. We also participated in an impressive number of trade shows across various states, including the NHEDA Conference, Navigator, Texas Public Safety Conference, North Carolina APCO, APCO Michigan, APCO USA Orlando, South Carolina APCO, APCO Atlantic, and New Jersey NENA, surpassing the number of shows we attended last year. These events provided invaluable opportunities to connect with industry professionals, gather insights, and showcase our control consoles. By engaging with so many experts and stakeholders, we have gained a deeper understanding of their needs and how we can continue to enhance our offerings. Our commitment to excellence and continuous improvement has been reinforced through these interactions, paving the way for even greater success in the future. Strengthening our presence in Canada as the best manufacturer of control room furniture in the country. In 2024, we continued to provide exceptional support and introduced new products and solutions to our Canadian clients, further strengthening our presence as the leading control room furniture manufacturer in the country. This year we celebrated 10 years of synergy with Alerte Sante, whose center has been using our consoles for a decade now. Our participation in key trade shows such as NENA Ontario, APCO Canada 2024, and ACUQ 2024 allowed us to connect with industry professionals, showcase our latest innovations, and reinforce our commitment to excellence. These events have been instrumental in helping us understand the unique needs of our Canadian customers and ensuring that we remain their top choice for high-quality, reliable, and aesthetically pleasing control room furniture. As we wrap up an incredible year, we want to extend our warmest wishes for a joyful holiday season to all our clients and partners. We are grateful for your continued trust and support, and we look forward to serving you in the coming year with our excellent control room furniture solutions that adapt to your unique needs and requirements. Here's to a prosperous and innovative 2025!

Telecommunicators, 911 dispatchers, and PSAP staff experience high levels of stress and burnout. Which is creating a staffing crisis in the 911 workforce. This is a huge concern in the 911 community, but it is not new. Even back in 2019, before the COVID-19 pandemic, it wasn’t rare to find PSAPs suffering from staffing shortage. Such as a San Francisco PSAP authorized to have 180 telecommunicators but only having 105 in the end. Source . There are internal and external factors that fuel the staffing challenges throughout North America. These issues affect every state and all types of 911 PSAPs, from urban to rural areas. To resolve the staffing struggle PSAP officials can address the 4 pillars of workforce optimization : Recruitment, Hiring, Training and Retention. While there is no silver bullet for solving this problem, upgrading the furniture in the control room can help PSAPs deal with difficulties in hiring, boost employee retention and prevent burnout as well as mitigate stress for staff members. Benefits for employees working with upgraded 911 dispatch consoles. Modernizing a control room goes beyond adding new looks. New 911 dispatch consoles add new functionalities to the center and improve the working conditions of employees. For improving recruitment and attracting new staff, having an ergonomic workplace that looks modern and aesthetically impressive is a big asset. New consoles that are heavy-duty and long lasting can create a more inviting and calming environment for both newcomers and regular staff. A good floor layout creates an excellent first impression when hiring new staff, it gives the impression that the center is a modern workplace that takes the needs of its staff into account. Also, completing training using future-proofed consoles can help prepare new-comers for the realities of working in a PSAP, especially as we continue to experience the rollout of NG911 technologies. Having height-adjustable control room furniture can also help to accommodate more people in the center, without needing to have a large number of consoles in the same place. Instead of requiring 1 telecommunicator to work in the same workstation for long shifts, an adjustable console can be used by two different operators, or even more, throughout the day. One workstation can be adjusted to different people who must share the same post with the push of a button. To better retain new hires, many centers are implementing adjustable and ergonomic consoles to create an environment that promotes movement throughout the day. Height adjustable worksurfaces help dispatchers to stay focused by changing posture. If they are having trouble concentrating, working while standing can provide a new perspective and the constant movement also improves their wellbeing. Features like urethane edge can reduce the risk of injures due to strain and repeated motions, such as typing on a keyboard or mouse usage. Other features and accessories like focal adjustments and temperature controls can support operators in maintaining their concentration and well-being. Major ergonomic benefits of upgrading furniture in PSAPs: Sustema’s ergonomic control consoles offer improve functionalities and capabilities to PSAP employees. We will go from top to bottom to highlight some major benefits for telecommunicators who use our consoles. On the worksurface: Cockpit design for decluttered workstations (peace of mind, easy access to tools and peripherals, everything has its place) Urethane edge (reduces strain on wrist, more comfortable) Wide Worksurfaces (multiple monitors in many positions, and more space for keyboards and peripherals) Better accessories available (task lights can be attached to the surfaces or monitor posts, they can be adjusted in position and intensity with precision) Reduce stress levels (everything has its place) Height adjustable surfaces (adjust surfaces to different users, our consoles accommodate the 5% percentile shortest person up to the 95% percentile tallest person) Quick access to power and data on the surface (monument ports, telecommunicators waste no time and don’t have to crouch under the console to find a power outlet) Adaptable monitors can be used to create workstations that adapt to different needs of different roles within the PSAP Underneath the surface: Plenty of leg room thanks to the cockpit design and the placement of the CPU enclosures Easy access to IT equipment through the CPU enclosures that feature sliding steel trays Excellent cable management since cables are routed through the substructure and organized out of sight. Cables are easily accessible from the front and rear panels. Eliminating tripping hazards and reducing downtime related to IT maintenance. High-powered actuators allow for precise height adjustment of the worksurfaces. Being able to shift from working sitting down to working while standing promotes movement throughout the day. Telecommunicators will be more comfortable by adjusting the temperature at the console with the push of a button thanks to the integrated heating and cooling systems. Secure personal storage with steel cabinets under lock and key for personal effects. Designed for 911 dispatch centers, our consoles are built to provide maximum flexibility and durability in 24 /7 mission critical environments. Employees work more comfortable through long periods of time and can readjust their position and posture throughout the day. Their setup adapts for their needs and not the other way around. Contact us to talk about how we can build a control room solution that meet your specific needs and requirements.

This guide will help you choose the monitor arms for your control console setup. Whether you are building a trading desk, a 9-1-1 dispatch console, or a process control room, these principles will help you choose a great monitor configuration for your workstation console. The first thing we always want to do is have a good understanding of how many monitors you’re going to need. Once we have an understanding of how many monitors you need, the next thing we need to know is the size, width, and weight. This information will help us determine which monitor arms to suggest. If you have more than four monitors, the next question is whether these will be on one row or two rows. After understanding the size and quantity of monitors, we need to consider the type of console you are working with. Is it a fixed height console or an electric height adjustable console? If it’s electric height adjustable, is it a single surface or two surfaces? For this example, we’re going to use a single surface height adjustable workstation console. We’ll start with a desk mount monitor configuration. An advantage of this configuration is that it uses a pole-type structure, allowing you to attach multiple monitor arms to the pole. Within this classification of monitor arms, you can add multiple desk mounts, creating a whole rail system. In this example, we have two, but you can easily slide this over and add another one, giving you one row of monitors. If you need two rows of four monitors, you simply need a longer pole system. You can connect them one after the other and add support structures in between. Other options available include a bolt-through grommet hole and a Sustema design rail system. The anchoring rail system spans the length of the work surface or monitor arm surface, providing flexibility for future-proofing. If you need eight monitors today and twelve in the future, the Sustema design anchoring system allows you to build as you go. There are multiple ways to configure monitor arms, but it’s all based on the solution that works specifically for you. For more details on how we can help you with your monitor arms and console selection, please feel free to reach out to us directly through our website’s contact form. Wishing you a safe and successful day!

The spooky season is upon us, and even our hard-working 911 operators deserve a bit of festive fun! But in a critical environment like a dispatch center, it's crucial to strike a balance between getting in the Halloween spirit and maintaining operational efficiency and safety. Here are some creative ways to decorate your 911 hub while keeping things professional: Ghostly Graveyard Transform your cubicle into a spooky cemetery using Styrofoam tombstones, plastic skeletal remains, and a low-lying fog machine (used sparingly to avoid obscuring visibility). Scatter some dead leaves for an authentic autumn atmosphere. Just ensure all props are secure and won't topple onto equipment. Pirates of the Dispatch Ahoy, matey! Create a swashbuckling scene with a cardboard pirate ship facade for your desk, complete with a Jolly Roger flag and a treasure chest full of gold foil-wrapped chocolate coins. String up some fishing net and plastic seagulls to complete the seafaring ambiance. Superhero Headquarters Celebrate the everyday heroism of 911 dispatchers by decking out your space with superhero decor. Hang comic book panels, action figures, and a "Superhero On Duty" sign. Bonus points for incorporating a police-themed hero like Batman or Spider-Cop. Haunted House Cubicle Transform your workspace into a mini haunted mansion using cardboard from your shipping department. Craft a roof and door for your cubicle, then add an eerie glow with carefully placed orange or purple lights. Drape some cobwebs to complete the spooky vibe, but be sure they won't snag on equipment or create a fire hazard. Crime Scene Investigation Embrace the law enforcement theme by turning your area into a crime scene investigation - minus the actual crime! Use yellow caution tape to block off "evidence" like your desk and chair. Post "Caution: Crime Scene" signs, and scatter some plastic evidence markers. Just be sure the tape won't trip anyone or impede walkways. Mad Scientist's Laboratory Tap into your inner evil genius by converting ordinary bottles and vases into "beakers" and "test tubes" filled with colorful concoctions. Arrange common kitchen gadgets like mixers, thermometers, and measuring cups to enhance the lab aesthetic. Bonus points for a cardboard "control panel" with blinking LED lights (battery-operated for safety). Area 51 Alien Encounter Create an extraterrestrial research facility by adorning your space with glowing "specimen jars," alien cutouts, and maybe a "cryogenic chamber" fashioned from appliance boxes. Hang some "top secret" file folders and an "Authorized Personnel Only" sign. But remember, real confidential info stays securely locked away! Barnyard Harvest For a more subtle seasonal vibe, go with an autumn harvest theme using faux hay bales (or boxes wrapped in burlap) and an array of pumpkins and gourds. Stick with artificial produce to avoid pesky pests and rot. A scarecrow "co-worker" propped in the corner adds a charming touch. No matter which direction you choose, keep safety top of mind. Ensure all decorations are fire-resistant, securely placed, and won't interfere with critical equipment or emergency exits. Don't sacrifice lighting or visibility for ambiance. Here are some decoration guidelines to keep in mind: Keep Sightlines Clear Place decorations away from computer monitors and essential equipment Ensure all emergency buttons and critical controls remain easily visible Maintain clear paths to exits and emergency equipment Light-Sensitive Solutions Use battery-operated flameless candles for ambient lighting Consider UV-reactive tape to create subtle glowing accents Avoid flashing or strobing decorations that could distract from CAD screens Dispatch Console Decor Small non-reflective pumpkins at workstation corners Minimal window clings that don't obstruct views With a little creativity and common sense, you can celebrate Halloween in your 911 center while still providing top-notch service to your community. Stay spooky and stay safe out there, dispatchers!

How Control Room Consoles Empower Operators in Mission Critical Environments In high-pressure, mission critical environments like trading floors, dispatch centers, and process control rooms, operators are the most important asset. Keeping them comfortable, focused, and productive is paramount. That's where control room consoles make all the difference.   Boosting Productivity and Reducing Fatigue   Operators, telecommincators and dispatchers often work long, intense shifts in these 24/7 environments. Control room consoles allow them to adjust their workstation to their ideal ergonomic settings. Key features of control room furniture include: - Electric height adjustability to alternate between sitting and standing - Adjustable monitor arms to position screens at the optimal viewing angle and distance - Built-in heating and cooling fans to maintain comfortable temperature   These ergonomic features help reduce physical strain and fatigue, allowing operators to maintain peak productivity throughout their shift.   Enhancing Focus and Organization   In fast-paced control rooms, focus is critical. Adaptable furniture incorporates smart design elements to minimize distractions and keep essential tools within reach: - Dimmable task lighting to reduce eyestrain and glare - Thoughtful cable management and integrated power to eliminate cord clutter - Ample storage space for personal items and work materials - Slat-wall accessories to keep tools organized and accessible   A clean, organized workspace allows operators to concentrate on the task at hand without frustration or wasted motion.   Maximizing Uptime and Longevity   Control room consoles take a beating. They need to withstand 24/7 use and frequent IT updates. High-end adaptable furniture is engineered for exactly that, with features like:   - Heavy-duty steel frames and high-pressure laminate surfaces for durability - Quick rear access panels and CPU enclosures for easy IT maintenance - Integrated cable chains and grommet holes for tidy cable management as equipment is changed - Modular design for easy upgrades as IT needs evolve   Built to last, adaptable control room furniture maximizes your investment by minimizing downtime and accommodating changing technology.   Empowering Your Most Valuable Asset With Control Room Consoles   Adaptable, ergonomic furniture is an investment in your most important asset: your people. By empowering operators to work more comfortably, productively, and efficiently, you're strengthening your organization's most critical resource. In an era of increasing automation, that human factor is more important than ever.   Start Designing Your Ideal Control Room Today   Ready to empower your operators with a control room optimized for their unique needs? Our team of experienced designers is here to help. We'll work closely with you to understand your specific requirements and craft a customized furniture solution that maximizes comfort, productivity, and resilience. From initial consultation to installation and beyond, we're your partner in creating mission critical environments that bring out the best in your people. Contact us today to start designing your ideal control room.

Spending a lot of hours in a fixed position will result in higher stress and over time it can lead to muscle strain and fatigue. Operators, telecommunicators and dispatchers work tirelessly during long shifts at their workstations. This can result in muscle strain, back and neck pain, carpal tunnel syndrome and even burnout. A control room console will help operators to maintain an ergonomic workstation and a healthy setup. Let’s go over the different ways a control console can help you reduce stress and stay motivated throughout the day. First of all, a standing desk, also known as a height adjustable console, will definitely improve your set up. The best thing about it is that standing up while working helps with posture, circulation and to prevent back pains. There is nothing wrong with working while sitting down. But prolonged and static postures, like sitting upright, or slouching, or leaning over your monitors, will put a major strain on your body. So, try switching between standing and sitting throughout the day so that your muscles get a change to relax and stretch every now and then. If you are not sure how long you should be standing and how long you should be sitting down, try this approach: When you are in the zone (hyper-focused), sit up right, but if you are more carrying out more relaxed work, like emails or other administrative tasks, leaning back is a good idea. Talking about posture, one of the questions we get a lot is: Which is the best ergonomic chair? We have a few of them in the catalogue and we invite you to go check them out. But what matters most in a chair are the habits you keep which affect ergonomics. This means maintaining a proper back posture, keeping your arms at a 90-degree angle, keeping your legs also at a 90-degree angle, with feet touching the floor (or a small stool if you need one). It is important when seating, you try to implement small motions to help with back pain and also avoid a static posture. The height of the screens on your console an also affect your health in the long term. If it is too high you end up scrunching your neck, if it is too low you end up leaning forward. Both cause neck pain. And both will hamper down your productivity since you will find yourself constantly readjusting them to address the neck pain. To properly set up your monitors place the upper most part of the screens at the same height of your eyes. This way you can keep your head in a neutral position. Additionally, place your monitors at arms-length to reduce eye strain. When working in a to further reduce eye strain, it is dark room it is important to increase the ambient lighting to reduce eye strain, so make sure you have enough lighting at all times. This can mean implementing a heavy-duty task light which can be adjusted very precisely or using led strips that run along the console to illuminate the workstation. Another part of your body which is placed under a lot of stress are the wrists. Maintaining a neutral wrist position, in line with your forearms is paramount. Make sure that when you are typing your wrists hover over your keyboard. Try not to rest your wrists on your desk. Placing keyboards and the mouse as close to the edge of the surface as possible will help you maintain your hands in the proper position. This means your elbows will remain close to your body and it will be easier to keep them at a 90-degree angle. Another important tip is to take regular breaks and move throughout the day. This involves stretching and stepping away from your desk at least for a few moments. Remember the 20/20/20 rule which involves taking a 20-second break every 20 minutes to focus on an object at least 20 feet away. These small breaks and little actions throughout the day can help you optimize your control console setup so that it is a healthy setup that helps you get the job done.

Sustema is proud to announce that we are attending the 2024 edition of APCO Canada. From November 4th to 7th we will be showcasing our heavy duty dispatch consoles and connecting with friends and colleagues from the public safety industry. Come see our products at booth no. 216 where our team will be happy to meet you and show you how our control room solutions can help your organization. About APCO APCO (Association of Public-Safety Communications Officials) is a voluntary, not-for-profit association dedicated to the enhancement of public-safety communications. As an organization, APCO represents the professionals who supply, install and operate Emergency Communications Systems across Canada, acting as the voice for its membership and an advocate for their critical role in keeping the public safe. Are you interested in attending APCO? Visit the APCO website for more details on registration passes.

In mission critical environments like control rooms, selecting the right monitor cable is crucial for ensuring optimal performance and reliability. While HDMI is the most widespread connector in consumer electronics, DisplayPort offers several key advantages that make it the preferred choice for control room setups. Let's explore why DisplayPort is the go-to cable for 911 dispatch centers and other control room environments.   Superior Bandwidth and Resolution Support   One of DisplayPort's biggest strengths is its impressive bandwidth capabilities. DisplayPort 2.1 boasts a maximum bandwidth of 80 Gbps, significantly outpacing HDMI 2.1's 42 Gbps limit. This extra bandwidth allows DisplayPort to support higher resolutions and refresh rates. Openning up the potential for even greater resolutions and frame rates, ensuring crisp and smooth visuals for critical monitoring tasks.   Multi-Stream Transport (MST) for Efficient Multi-Monitor Setups   DisplayPort's Multi-Stream Transport (MST) feature is a game-changer for control rooms that require multiple displays. With MST, you can daisy-chain several monitors using a single DisplayPort output on your computer or docking station. Each monitor in the chain can display unique content and function independently , as if connected to its own separate output. This is invaluable for control room operators who need extensive screen real estate for complex workflows and multitasking. MST simplifies cable management and reduces the number of graphics outputs required, streamlining multi-monitor configurations. This article goes into more depth about MST.   Secure Cable Connection with Latches   In a mission critical environment, a loose cable can lead to disastrous consequences. DisplayPort cables come equipped with latches that securely lock the connector in place, mitigating the risk of accidental disconnections. This added layer of security ensures that your control room monitors remain connected and operational, even in high-traffic areas or during equipment adjustments. Below is an example of how the DisplayPort latches ensure cables stay in place, increasing resiliency in the control room.   Longer Cable Runs for Flexible Placement   Cable length is another area where DisplayPort outshines HDMI. Passive DisplayPort cables can run up to 5 meters before signal attenuation becomes a problem , compared to HDMI 2.1's limit of around 3 meters. This extra length allows for greater flexibility in monitor placement, accommodating larger control rooms or situations where the computer needs to be located further away from the displays. In control consoles with height adjustable worksurfaces, DisplayPort cables are better suited for the constant up and down motion of the desks, as illustrated in the video below. Are planning a new control room with height adjustable control consoles? Read more about the recommended lenght for DisplayPort here. Future-Proofing with DisplayPort cables   Looking ahead, DisplayPort 2.1 takes performance to even greater heights. With a maximum bandwidth of up to 77.37 Gbps, it supports resolutions up to 10K at 60Hz without compression. This future-proofs your control room setup, ensuring compatibility with the latest display technologies and providing ample headroom for the increasing demands of mission critical applications, like NG911. For a detailed overview and progress updates, refer to the NG911 Roadmap . Recapping, here are the benefits of implementing DisplayPort cables into your control room setup: Superior bandwidth and resolution. MST (Multi-Stream Transport) capabilities. Secure latching. Longer cable runs without losing image quality. Open source ensures better compatibility. At Sustema we have more than 30 years of experience in designing and building control room furniture. We can help you build a control room setup that adapts to your specific needs and requirements, like how many monitors you need, whether or not you want height adjustable worksurfaces, storage for CPU, etc. Contact our team to get started.