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Installation of broadcast console by Sustema About the Project: For this project, Sustema was mandated by a national broadcasting company to design, manufacture and install multiple broadcast workstations . The workstations required the integration of custom-made equipment enclosures installed on the work surfaces, CPU storage, multiple screen holding capabilities, and smart cable management. Sustema was also responsible for designing an ergonomic floor plan to optimize the workspace and ergonomic consoles. Console Workstation Design: With the client's needs analysis, Sustema's team of industrial designers created multiple concepts that responded to the different demands and functionalities. For instance, the customer requested both linear and L-shaped consoles capable of holding up to 8 monitors of different dimensions. Broadcast Console Installation: Sustema's broadcast workstation was preassembled and tested at our manufacturing facility before being shipped to the customer's location. Sustema certified installer ensured the delivery and installation of the consoles. The consoles include height-adjustable work surfaces, heavy-duty monitor arms, a steel-based structure, and soft waterfall urethane edges among other features. About Sustema Sustema specializes in the design and manufacturing of broadcast center consoles and furniture across North America. Have a project coming up soon? Contact us for a free consultation and design renderings!

When designing control rooms, the shape and layout of control consoles play a crucial role in ensuring efficiency, ergonomics, and ease of use. Two popular shapes for control consoles are  linear  and  cockpit . Each shape offers unique advantages and can be implemented with multiple configurations for floor layouts. Let's dive into these shapes and their potential layouts. Linear Control Consoles Linear control consoles offer versatility when planning a new control room. They are typically arranged in a straight line, making them ideal for environments where operators need to monitor multiple screens or systems simultaneously. Suitable for control rooms such as 911 dispatch centers and air traffic command centers, as shown in the images below. The linear shape allows for easy reconfiguration, making it a popular choice for control rooms with plans for expansion. Thanks to its minimal footprint this type of console maximizes the efficiency of the available real estate in any center. Since it can be equipped with a space-saving wall system . This type of console features two worksurfaces to effortlestly accomodate up to 8 monitors across 2 levels. This results in more streamlined 911 dispatch centers. Cockpit Control Console s Cockpit control consoles, on the other hand, are designed to wrap around the operator, creating an immersive and focused workspace. This shape is particularly beneficial in environments where quick access to controls and a high degree of situational awareness are required. By implementing dual worksurfaces it can accommodate up to 10 monitors. The ergonomic design reduces the need for operators to move around, enhancing comfort and efficiency. Additionally, it offers the convenience of two CPU storage enclosures , plus an additional large storage space, enhancing its adaptability to accommodate a wealth of IT equipment and easy access to it. Even though these configurations excel at different aspects, many modern control rooms use a combination of both. For example, a center might use a cluster of linear consoles for its group of call talkers and another group of cockpit consoles for the telecomunicators and supervisors. Layout Configurations Control consoles can be set up in various layouts to optimize space and functionality. Here are some common configurations: Close Pod In a close pod layout, 4 consoles are arranged in a compact square, with the operators facing outwards. With this layout each console serves as a corner for the arrangement. This setup is ideal for small control rooms or areas where space is limited. The close proximity of consoles allows for seamless communication and collaboration among operators, but it also provides each workstation with their distinct space. Open Pod An open pod layout features consoles arranged in an open, accessible manner. This configuration promotes a collaborative environment, making it easier for operators to interact and share information. Open pods are suitable for larger control rooms where multiple operators need to work together and are often grouped based on their tasks. For example, a 911 dispatch center might use this configuration to place dispatchers and call takers from one jurisdiction together, so that it is easy to work together. Open Pod T Configuration The open pod T configuration arranges consoles in a T-shape. It functions in a similar way to the open pod configuration by assigning employees by teams or departments, with designated areas for each group. This layout can be used when there is not enough space to put 4 console together, but it is still required that the operators available are close to each other. Back-to-Back In a back-to-back layout, consoles are placed facing away from each other, creating two distinct workspaces. This configuration is useful in environments where operators need to focus on their tasks without distractions. It also maximizes the use of available space by accommodating more consoles in a given area. This arrangement is prefered by centers with a large staff such as a customer response center, where a semi-open space for collaboration is needed. Request a Free Floor Design ! At Sustema, our consoles are designed with a firm understanding of the rigorous conditions that operators face in the control room environment. Please let us know if you have any questions regarding our product and services by contacting us at 1-800-455-8450 or by email at info@sustema.com.

Modern control room furniture needs to be reliable, secure and comfortable to work at. Operators work long shifts at their workstations and use multi monitor setups. Often, they find themselves switching back and forth between different keyboards and mouse, each connected to a different computer or system. Maintaining focus is paramount, so to empower the operator, control consoles integrate technology into their design. This aspect is what separates them from ordinary office furniture. Below are some benefits of technology integration in control consoles to help 911 dispatchers, operators and call takers to stay productive and focused in the control center. 1. Enhancing System Performance CPU Storage Space : Sufficient CPU storage space is crucial for high-performance operations. It ensures that the dispatch center functions without interruptions by protecting the IT equipment from unauthorized access. Low-Noise Thermostatic Fans : Implementing low-noise thermostatic fans helps prevents the IT equipment from overheating after long hours of use. By combining this with the CPU enclosure's ventilated doors, it maximizes airflow inside the console. Different sizes for CPU enclosures in control consoles. 2. Ensuring System Reliability Electrical Raceways Implementation : The purpose of electrical raceways is to protect cables as they are routed through the console, but also to separate high voltage from low voltage cables. This is to avoid having electromagnetic interference and jeopardizing operations. Cable Management Solutions (Cable Chains) : Cable chains allow for more than just better organization of cables. Since control consoles come with height adjustable worksurfaces, cable chains protect cables while the worksurfaces are in motion. This reduces the risk of accidents. Retractable Outlet Monument : The incorporation of retractable outlet monuments provides easy access to power and data. This feature allows dispatchers to connect various devices conveniently on the worksurface. When not in use, the outlet can remain hidden. 3. Improving Workplace Ergonomics Integrated Heaters and cooling fans : Integrated heaters and cooling fans give operators the chance of increasing their comfort while working at the control console. Heaters can be installed at the base for lower body comfort, while fans can be integrated in the worksurface for upper body comfort. Actuators for height adjustability : heavy duty actuators are installed on the workstation to elevate the worksurfaces throughout the day. These can be controlled with an integrated keypad on the worksurface. Ready to build a control room solution? To optimize their operations, modern 911 dispatch centers are implementing technology integration into their furniture to offer their staff a workstation that is comfortable, reliable and easy to work at. Our consoles are made using heavy-duty materials, and are designed to adapt to the user's needs and requirements. We can help you design and build a control room solution for you, to get started fill this form and we will call you.

Georgia Emergency Communications Conference. The Georgia Emergency Communications Conference (GECC) is just around the corner, and Sustema is eager to be part of this significant event from March 10 to March 13. Hosted at the Columbus Convention & Trade Center, located at 801 Front Avenue, Columbus, Georgia 31901, this conference represents a collaborative effort between the Georgia chapters of the Association of Public-Safety Communications Officials (APCO) and the National Emergency Number Association (NENA). Sustema invites all 911 dispatchers and supervisors to visit our booth to explore innovative solutions designed to elevate emergency dispatching through advanced control room furniture and technology. Join Sustema at the Georgia Emergency Communications Conference from March 10-13. Registration Information For those looking to attend GECC, further information on registration can be found on the Georgia Emergency Communications Conference website . Early registration is encouraged to secure a spot and take full advantage of everything this conference has to offer. Georgia ECC training session.

A focal adjustment monitor platform is an innovative solution designed for single or dual surface control consoles. This platform allows operators to set their optimal comfort and viewing distance by enabling forward and backward movement, as well as height adjustability of the monitor surface. This flexibility ensures that each operator can customize their workspace to meet their unique needs. Focal Adjustment Monitor Platform for Control Room Furniture How Does It Work? The focal adjustment monitor platform is user-friendly and straightforward. Operators can simply use a handle to adjust the monitors to the desired depth by pulling them forward or pushing them backward. Additionally, the system can integrate various accessories such as task lights, status lights, and power bars, further enhancing the functionality and convenience of the workspace. Focal Adjustment Monitor Platform with Accessories for Control Room Furniture Benefits for Productivity and Ergonomics Optimized Viewing Angles : One of the primary benefits of a focal adjustment monitor platform is the ability to optimize viewing angles. This is crucial for operators who need to monitor multiple screens simultaneously. By allowing each operator to adjust the monitors to their preferred depth and height, the platform ensures maximum clarity and comfort, which enhances situational awareness and reduces the risk of errors. Reduced Physical Strain : Constantly looking up and down at monitors can lead to pain, fatigue, and muscle discomfort over time. The focal adjustment monitor platform helps mitigate these issues by allowing operators to position their monitors at an optimal focal distance—typically between 20 and 40 inches from the eyes. This reduces eye strain and minimizes the need to tilt the neck up or down, promoting better posture and overall physical well-being. Customizable Workspaces : Since every operator is unique, the ability to customize the workspace is a significant advantage. The focal adjustment features enable operators to position their monitors for maximum comfort, which can lead to increased productivity. When operators are comfortable, they are more likely to remain focused and efficient throughout their shifts. Enhanced Situational Awareness : By providing the ability to adjust monitors to the ideal viewing distance and angle, the focal adjustment monitor platform enhances situational awareness. Operators can quickly and easily view critical information across multiple screens without unnecessary strain, leading to faster decision-making and improved response times. Integration with Accessories : The platform's compatibility with various accessories such as task lights, status lights, and power bars adds to its versatility. These accessories can be seamlessly integrated into the system, creating a more organized and efficient workspace. The focal adjustment monitor platform offers customizable viewing options and it reduces physical strain, it significantly enhances both productivity and ergonomics for control room operators. Investing in such a platform can lead to a more comfortable, efficient, and effective working environment. Contact us to discover how to build a control room that optimizes viewing angles, reduces physical discomfort, and integrates essential accessories.

About our client: Quebec City's Police Department The Quebec City Police Department is the second-largest municipal police force in the province, and it serves a population of more than 500,000 inhabitants. A few years ago we first designed and manufactured their 911 Call Center. This article is a retrospective of that project featuring our now classic consoles. About the project: Designing a state-of-the-art 911 Call center The reorganization of the Quebec City police station has allowed the complete relocation of all activities of its 911 call center. The project’s goal was to design and install 27 consoles, equipped with screens and computers, for dispatchers, supervisors and call answering staff. The mandate included the creation of specialized furniture and technical accessories. Proposed floor layout for 911 call center The project objective was to design modern, state-of-the-art, ergonomic work consoles to ensure optimal workspaces for the emergency department. The consoles had to be modular in order to allow reconfiguration of the space, as well as complying with required ergonomic standards. We completed the entire project in only 12 weeks, including preliminary studies, definition of project direction, equipment transfer, installation, and activation. The work surfaces and keyboards had to mechanically adjust themselves with the help of electric actuators. Some workstations had to host a specialized “Zetron“ console for radio communication and allow the possible storage of a third keyboard for system verification. Zetron console for radio communications The solution: Heavy-duty control consoles with electrical height adjustability Three original solutions, each of which includes one or two pairs of actuators, are offered to allow adjustment of the heights of the work surface and keyboard. Depending on taste, the computer‘s exterior casing can be attached below the work surface or to the system’s fixed system. In addition glass or acoustic panels can be added to the structure to enhance the privacy of the user. This functional structure can also carry cabling from one workstation to another. The mobile upper part of the console is connected to the base via articulated arms that support the computer and data cables, ensuring safe vertical movement. The LCD monitors may be permanently installed directly on the work surface, or fixed to a grooved extruded aluminum panel that allows lateral motion. The TRANSIT linear consoles were developed by Sustêma specifically for 911 call centers. The product design is distinguished by the geometry of the work surfaces, the innovative electrical adjustment system, and the success of its aesthetics. This console series has numerous technical advantages related to the accessibility and storage of computers, management of cabling, and installation of LCD monitors. Are you remodeling your 911 control center? We can help. Our more than 25 years of experience in this field allowed us to deliver precisely what the Quebec City Police Department needed to move forward with its modernization plans. We're proud of the work we've done at Quebec City and look forward to future opportunities to help organizations in the public safety industry achieve their goals. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations, by setting a new standard. Follow us on LinkedIn today.

This is one of our previous projects, a PSAP designed to empower the dispatchers who handle more than 1000 calls a day. In the fast-paced world of mission-critical environments, where split-second decisions and unwavering focus are paramount, the design of ergonomic furniture at individual control consoles plays a pivotal role in the overall efficiency and well-being of operators. One fundamental truth stands out: there is no universal "best" posture for sustained periods of work in these high-stress settings. In the same way as there is no best control room layout. Rather than seeking a one-size-fits-all approach when designing a control room, the focus should be on creating a control console that is flexible enough within the workplace that allows operators to adapt to various healthy postures seamlessly and concentrate on the different tasks they must complete throughout the day. How to design a user-centered control room? Unlike traditional workplaces like offices, a control room falls under the umbrella of an open-floor plan, due to its high-collaborative nature. Each type of workplace layout has its strengths and weaknesses, but the open-floor layout comes with a particular set of challenges that can have a negative impact on the staff's well-being and ultimately in their productivity. For example, open-plan workspaces offer flexibility in changing organizational needs and facilitate cooperation between co-workers but tend to suffer from environmental annoyances such as noise and sub-optimum climatic conditions as well as a lack of privacy. Amidst these challenges, we recognize the critical importance of enhancing the working conditions at the individual level when designing a control console. It is our goal to empower console operators with a workspace that not only meets their specific needs but also maximizes their efficiency and well-being in mission-critical environments. To achieve this, we are sharing with you a list of recommendations on components that are often overlooked in the design process of a control room. Supervisors and planners can implement these recommendations to optimize working conditions, enhance personalized ergonomic solutions, prioritize health and comfort, and effectively organize their control room. Ensuring their contributions in mission-critical settings are nothing short of exceptional. Recommendations to reduce noise in the control room: To minimize noise levels, consider using sound-absorbing materials on all major surfaces wherever possible. Noise is often more of a problem than expected... Try using acoustic panels mounted on the work-surface, or directly on the slat-wall of the control console. To be effective, the barriers have to be at least 1.5m high and 2.5m wide. Equip the workstations with technological devices of low noise (printers, photocopy machines, telephones, etc.). For example, provide telephones that flash a light for the first two “rings” before emitting an auditory signal. Ensure that their operation remains unintrusive and doesn't disturb operators during critical tasks. Acoustic panel mounted on a slat-wall to reduce incoming noise Recommendations to incorporate flexibility and personal expression in the workspace: Leave some elements of design for the workstation user. People need to have control over their environments; leave some opportunities for changing or rearranging things. This simple action will help operators feel empowered at their workstation. Provide both vertical and horizontal surfaces for the display of personal belongings and professional tools. People like to personalize their workstations to help them stay motivated throughout the day. Recommendations to improve privacy in the control room and other mission critical environments: Provide several easily accessible islands of privacy. This would include small rooms with full walls and doors that can be used for conferences and private or long-distance telephone calls. Provide all private work areas with a way to signal willingness of the occupant to be disturbed. Recommendations to improve the ambience and atmosphere of the control room: Have clearly marked flow paths for visitors and staff. For example, hang signs from the ceiling showing where the administrative staff and where department boundaries are located. A free space should be provided around the furniture for passages between the workstations as well as for unobstructed sitting and getting up from the seat. Design workstations so it is easy for drop-in visitors or supervisors to sit down while speaking, or to lean on the wall of the console, as some supervisors in PSAPs like to do. This will tend to reduce disturbances to other operators. Plan for ventilation air flow. Most traditional offices have ventilation ducting. This is usually not the case with open-plan cubicles, so they become dead-air cul-de-sacs that are extremely resistant to solutions that are implemented afterwards. Over-plan for storage space and invest in storage solutions that can integrate into the consoles. Open-plan systems with their emphasis on tidiness and pleasant aesthetics seem to chronically underestimate the storage needs of people, both for personal effects and professional tools. A final remark on designing a control room that people actually want to work at “It is impossible to completely anticipate a future work situation in all its aspects, as work situations are complex, dynamic, and evolving.” Optimizing the working conditions at an individual control console is a multifaceted endeavour. By recognizing the absence of a one-size-fits-all posture and prioritizing personalized ergonomic solutions, health, and comfort, operators can enjoy enhanced productivity and overall well-being. Implementing these recommendations will contribute to a more efficient and comfortable working environment for mission-critical settings, ultimately benefiting both operators and the organizations they serve. If you are in the process of renovating your command center contact us to get a free quote . Our team of specialists and designers will work with you to create a workspace that adapts to your needs and requirements. Sources : Salvendy, Gavriel. Handbook of Human Factors and Ergonomics. Fourth Edition. John Wiley & Sons, Inc., 2012

Designing for performance, safety, and long-term adaptability in mission-critical environments. Control rooms are the operational backbone of emergency response and security environments. Whether it's a 911 dispatch centre, a PSAP, or a security operations hub, these spaces must support high-pressure decision-making, real-time communication, and uninterrupted monitoring. At Sustema, we bring decades of experience in designing specialized control room furniture and layouts that enhance operator performance, reduce fatigue, and ensure compliance with industry standards. Our solutions are tailored to meet the unique demands of mission-critical environments, helping agencies operate with confidence and precision.   1. Ergonomics and Operator Comfort Operators in 911 centres often work 8–12 hour shifts, sometimes longer, under intense cognitive load. Poor ergonomics can lead to fatigue, musculoskeletal issues, and reduced alertness—directly impacting response times and decision-making. Our solutions include: Sit-stand consoles  that allow operators to alternate positions, improving circulation and reducing strain. Adjustable monitor arms  for optimal screen positioning, reducing neck and eye fatigue. Task lighting  that minimises glare and eye strain, especially during night shifts. ADA-compliant designs  that ensure accessibility for all team members. Benefits for operators: Increased comfort and focus throughout long shifts. Reduced risk of repetitive strain injuries. Enhanced situational awareness and faster response times.   2. Workflow-Centric Layout A control room’s layout must support seamless communication and task execution. Poor visibility or cluttered zones can lead to miscommunication and operational delays. Our design approach includes: Zoning by function —dispatch, supervision, tech support—to streamline workflows. Optimised sightlines  for better team coordination and supervision. Integrated cable management  to eliminate trip hazards and visual clutter. Strategic equipment placement  for quick access and minimal disruption. Benefits for operators: Faster communication and decision-making. Reduced cognitive load through intuitive layouts. Fewer distractions and interruptions during critical tasks.   3. Technology Integration Modern control rooms rely on high-density electronics, AV systems, and real-time data feeds. A poorly planned tech setup can lead to overheating, connectivity issues, and costly downtime. We design for: Future-proofing  with scalable infrastructure for new technologies. Display wall configurations  that support multi-source monitoring. Robust power and data planning  to ensure uninterrupted operations. Benefits for operators: Reliable access to mission-critical data. Reduced technical disruptions during emergencies. Enhanced visual clarity and situational awareness.   4. Environmental Control Lighting, acoustics, and climate control directly affect operator performance. Harsh lighting or noisy environments can lead to fatigue and errors. Our solutions include: Ambient and task lighting  tailored to shift work. Acoustic treatments  that reduce noise from equipment and conversations. Personal environmental system  designed for operator comfort. Benefits for operators: Improved concentration and reduced stress. Comfortable working conditions across all seasons. Lower risk of overheating and equipment failure.   5. Safety and Compliance Emergency environments must meet strict safety standards. Inadequate planning can compromise evacuation procedures and regulatory compliance. We ensure: Clear evacuation  and fire safety protocols. Compliance with NFPA ( National Fire Protection Association) , ISO, and ADA ( Americans with Disabilities Act) standards. Secure access control  and surveillance integration. Benefits for operators: Confidence in a safe working environment. Faster evacuation in emergencies. Reduced liability and regulatory risk for agencies.   6. Scalability and Flexibility Control rooms must evolve with growing teams and technologies. Static layouts can hinder growth and adaptability. Our designs feature: Modular furniture systems  that can be reconfigured as needed. Multi-purpose spaces  for training, collaboration, or overflow. Scalable infrastructure  to support future tech upgrades. Benefits for operators: Smooth transitions during organisational changes. Continued comfort and efficiency as teams expand. Minimal disruption during upgrades or renovations.   7. Aesthetics and Branding A control room should reflect the professionalism and mission of the agency it serves. A well-designed space boosts morale and pride. We offer: Custom finishes and branding elements  that align with agency identity. High-performance materials  that are durable and easy to maintain. Designs that balance form and function. Benefits for operators: Increased sense of ownership and pride in the workspace. Improved morale and team cohesion. Enhanced public perception during tours or audits.   8. Collaboration and Supervision Effective emergency response depends on real-time collaboration. Poor layout or tech limitations can hinder coordination. We design for: Optimised sightlines  between operators and supervisors. Dedicated supervisor stations  with oversight capabilities. Collaborative tech  like shared screens and intercom systems. Benefits for operators: Faster decision-making through better coordination. Improved supervision and support during high-pressure events. Enhanced team communication and performance.   Ready to transform your control room? A well-designed control room is more than a workspace—it’s a strategic asset that supports life-saving decisions. At Sustema, we combine ergonomic expertise, technical precision, and deep industry knowledge to create environments that empower operators and elevate agency performance. Contact our team to explore tailored solutions that meet your operational goals and reflect your agency’s mission.

When designing a control room, especially for 911 dispatch centers , the focus often lands on technology, layout, and workflow. But one element that’s frequently underestimated, and can quietly sabotage performance and budgets, is the furniture itself. While generic office furniture may seem like a cost-effective solution, it often comes with hidden costs that can compromise operator health, operational efficiency, and long-term value. Here’s why purpose-built control room furniture is not just a luxury, it’s a necessity.   1. Durability That Matches the Demands Generic desks and benches are not engineered for 24/7 use. In mission-critical environments, furniture is subjected to constant wear, shift after shift, day after day, all year round. Over time, this leads to: Premature breakdowns : Hinges, surfaces, and joints wear out faster. Frequent replacements : What seemed affordable becomes expensive when replacements are needed every few years. Downtime during repairs : Interruptions in dispatch operations can be costly, even dangerous. Our materials and finishes are designed to withstand heavy use, ensuring longevity without sacrificing aesthetics.   2. Ergonomics That Protect Your Team 911 dispatchers often work long, high-stress shifts. Generic furniture rarely supports proper posture, leading to: Fatigue and discomfort Increased risk of repetitive strain injuries Reduced focus and slower response times Purpose-built consoles are designed with adjustable surfaces, monitor arms , and cable management systems that support ergonomic best practices, helping your team stay alert and comfortable.   3. Poor Cable Management = Operational Risk Generic desks often lack integrated cable management, leading to: Cluttered workspaces Tripping hazards Increased risk of equipment damage or disconnection Control room consoles are built with concealed cable channels, power access points, and modular designs that keep technology organized and secure.   4. Aesthetic Mismatch with Professionalism Your control room is a reflection of your agency’s professionalism. Generic furniture can make even the most advanced operations look outdated or improvised. Custom consoles elevate the space, reinforcing trust and authority, especially during tours of potential hires, audits, or media visit. Check out how we helped the City of Springfield build a new emergency communications center.   5. Hidden Costs in Time and Labor Installing generic furniture often requires retrofitting, custom drilling, or workarounds to accommodate specialized equipment. This adds: Labor costs Installation delays Frustration for your IT and facilities teams Our consoles are designed for seamless integration with your technology stack, reducing setup time and ensuring everything fits, the first time.   Invest in What Matters In mission-critical environments, furniture isn’t just furniture, it’s infrastructure that supports critical operations. Choosing purpose-built control room consoles isn’t about spending more; it’s about spending smarter. The hidden costs of generic furniture can quietly erode your budget, your team’s performance, and your agency’s reputation. Let’s build a control room that works as hard as your team does. Contact us to get started.

When designing a mission-critical environment, whether it’s a 911 dispatch center, transit control room, or utility operations hub, selecting the right furniture is more than a matter of aesthetics. It’s about performance, compliance, and long-term reliability. One of the most common points of confusion we see is the difference between IT workbenches  and control room consoles . While both serve technical environments, they are built for very different purposes. Choosing the wrong one can lead to ergonomic issues, compliance failures, and costly retrofits. Let’s break it down.   What Is an IT Workbench? An IT workbench is a modular, often industrial-style workstation designed for: Equipment servicing Hardware testing Cable assembly Back-office IT tasks Key Features: ESD protection  for sensitive electronics Adjustable shelving  and tool storage Basic cable management Durable surfaces  for handling equipment These are ideal for environments like server rooms, repair labs, or staging areas, not for 24/7 operator use.   What Is a Control Room Console? A control room console is purpose-built for continuous, high-stakes operations. Think 911 dispatchers, transit control operators, or emergency response coordinators. Key Features: 24/7 ergonomic design  (sit-stand, monitor arms, soft edges) Integrated cable and power management Compliance with R56 grounding standards UL/CSA certified components Custom layouts  for multi-operator workflows These consoles are engineered to reduce fatigue, improve focus, and support mission-critical performance.   Key Differences at a Glance Feature IT Workbench Control Room Console Primary Use Equipment servicing Real-time monitoring Ergonomics Basic Advanced (24/7 use) Cable Management Moderate High-performance Compliance ESD, UL R56, UL/CSA Customization Modular Highly tailored User Type IT technicians Dispatchers, operators   When to Use Each Use an IT Workbench when: You’re outfitting a server room or repair station. Operators are not seated for long periods. You need modularity and tool access. Use a Control Room Console when: Operators work in shifts around the clock. You need ergonomic support for long sessions . Compliance with safety and grounding standards is required. You’re designing a 911 center, SOC, TOC, or NOC.   Common Mistakes to Avoid Using IT workbenches in 24/7 environments : This leads to operator fatigue and potential injury. Overlooking compliance : Failing to meet R56 or UL/CSA standards can delay inspections or void warranties. Assuming one-size-fits-all : Control rooms require tailored layouts based on workflow, sightlines, and technology.   How We Help You Choose the Right Solution At Sustema, we’ve helped hundreds of public safety agencies , utilities , and transportation authorities design and furnish their control rooms. Our team works closely with you to: Assess your operational needs Ensure compliance with all relevant standards Deliver ergonomic, future-proof solutions Whether you need a single IT bench or a fully integrated control room, we’re here to guide you every step of the way. Need help designing your control room? Choosing between an IT workbench and a control room console isn’t just a technical decision, it’s a strategic one. The right choice improves operator performance, ensures compliance, and protects your investment. Contact our specialists  today to get started.

In the world of emergency response, uptime isn’t optional, it’s mission-critical. For 911 supervisors and public safety professionals, the control room is more than just a workspace. It’s a lifeline. Yet, many control room designs fail to account for the unique demands of 24/7 operations. At Sustema, we’ve spent decades designing ergonomic, tech-integrated control room furniture that supports the people who support everyone else. Here’s what most designers miss, and how we solve for it.   1. Ergonomics Is Not a Luxury — It’s a Lifesaving Feature 911 dispatchers often sit for 8, 10, or even 12-hour shifts, managing life-and-death situations with unwavering focus. Poor posture, repetitive strain, and visual fatigue aren’t just health risks — they’re performance risks. The benefits of ergonomic furniture in 24/7 control rooms include: Reduced musculoskeletal injuries: Adjustable sit-stand consoles, monitor arms, and urethan edging on worksurfaces help operators maintain neutral postures, reducing strain on the neck, shoulders, and lower back. Improved alertness: Ergonomic seating and adjustable lighting reduce fatigue, helping dispatchers stay sharp during overnight shifts. Faster response times: When everything is within reach and sightlines are optimized, operators can act faster, and more accurately , in critical moments. Our approach : Every console we design is built around the operator. From height-adjustable surfaces to personalized lighting zones and anti-fatigue flooring, we engineer for endurance, not just aesthetics.   2. One Console, Multiple Operators: Why Adjustability is Non-Negotiable In a 24/7 control room, a single workstation may be used by several different dispatchers across multiple shifts. Each operator brings their own height, posture, preferences, and physical needs, yet many control rooms still rely on static furniture that forces every user into the same setup. That’s not just uncomfortable, it’s inefficient and potentially harmful. The solution? Fully adjustable consoles that adapt to the operator, not the other way around. Here’s why it matters: Faster, Safer Shift Transitions: When a dispatcher begins their shift, they shouldn’t have to waste time adjusting monitors, chairs, or reaching for tools. With programmable height presets and motorized sit-stand surfaces, each operator can instantly return the console to their ideal ergonomic position, ensuring a smooth, seamless handoff. Inclusive Design for All Body Types: Adjustable furniture ensures that every operator, regardless of height, build, or mobility, can work in a position that supports their health and performance. That’s not just good design. It’s good leadership. Our solution : Every console we build is engineered for multi-user adaptability. From electric sit-stand surfaces to independently adjustable monitor arms and task lighting, we ensure that every operator, no matter their shift or stature, can work in comfort and control.   3. Environmental Control Is Not a Luxury — It’s a Necessity Temperature, lighting, and noise levels all affect dispatcher performance. In a 24/7 setting, even minor discomfort can compound over time, leading to fatigue, irritability, and reduced focus. What we recommend: Zoned lighting  that adjusts to circadian rhythms and reduces eye strain Acoustic paneling  to minimize ambient noise and improve concentration Climate-adaptive materials  that stay comfortable across shifts and seasons Our approach:  We work with clients to design control rooms that support environmental personalization, giving each operator control over their immediate workspace. This not only improves comfort but also boosts morale and retention.     4. Maintenance Downtime? Not an Option. In a 24/7 control room, uptime is everything, and that includes your technology infrastructure. Tangled cords, exposed wiring, and hard-to-reach components aren’t just unsightly, they’re a liability. Poor cable management can lead to overheating, accidental disconnections, and time-consuming maintenance that disrupts operations. That’s why we’ve engineered our consoles with  integrated cable management systems  that prioritize both  security  and  serviceability . Here’s how our approach makes a difference: Integrated Electrical Raceways:  Built directly into the console walls, these raceways keep power and data cables organized, protected, and out of sight, reducing clutter and minimizing the risk of accidental unplugging or damage. Also, different voltage cables can be kept separate to avoid electromagnetic interference. Retractable Monument Systems:  Our monument systems provide centralized access to power and data ports, then retract neatly into the console when not in use. This keeps the work surface clean while power and data remain accessible. Under-Worksurface Power Bars:  Mounted discreetly beneath the console surface, these power bars offer easy access for IT teams while keeping cords off the floor and out of the operator’s way. It’s a small detail that makes a big difference in day-to-day usability. Lockable CPU Enclosures:  Security is critical in public safety environments. Our lockable CPU compartments protect sensitive hardware from tampering or accidental disconnection, while still allowing for quick access during maintenance or upgrades.   5. The Human Factor: Designed for Real People, Not Just Specs Too often, control room furniture is designed in a vacuum, without input from the people who use it every day. We believe that the best designs come from the field, not just the drawing board. Our process includes: In-house manufacturing User interviews with 911 supervisors and dispatchers Design reviews and heavy duty materials This human-centered approach ensures that every detail, from monitor placement to drawer height, is optimized for real-world use. Let’s Design a Control Room That Works for You Every control room has its own mission, challenges, and team dynamics. Your furniture should reflect that. Whether you are upgrading an existing dispatch center or planning a new facility, our team is ready to help you create a space that supports your operators, your technology, and your long-term goals. With decades of experience in ergonomic design, integrated technology, and mission-critical environments, we deliver more than just furniture. We deliver confidence, comfort, and control. 📞 Ready to build a control room tailored to your needs? Reach out to us today to schedule a consultation or request a virtual walkthrough of our latest 24-hour-ready solutions.

In the world of mission-critical operations, control rooms are more than just workspaces — they are the nerve centers of national defense, space exploration, and public safety. While technology has evolved dramatically over the decades, many of the foundational design principles from the world’s most iconic control rooms still hold true today.   At Sustema, we believe that understanding the past is key to designing the future. In this post, we explore two legendary control rooms —  NASA’s Apollo Mission Control  and  NORAD’s Cheyenne Mountain Complex  — and uncover the timeless lessons they offer for today’s 911 dispatch centers, air traffic control towers, and utility command centers.   Section 1: NASA’s Apollo Mission Control – The Birth of Operator-Centric Layouts Located at the Johnson Space Center in Houston, Texas, NASA’s Apollo-era Mission Control Room (MOCR) was the command hub for the Apollo 11 moon landing in 1969. It was a marvel of its time — a tiered, theater-style room filled with rows of consoles, each manned by specialists monitoring telemetry, propulsion, life support, and communications. Design Lessons: Clear Sightlines and Tiered Layouts:  The room’s stadium-style seating ensured that every operator had a direct line of sight to the main data displays and the Flight Director. This layout promoted situational awareness and rapid communication — a principle still vital in modern control rooms. Defined Roles by Console:  Each station was purpose-built for a specific function, with dedicated controls and displays. This clarity of role and space is echoed in today’s dispatch centers, where zoning and layout support task specialization. Redundancy and Fail-Safes:  The Apollo control room was designed with multiple layers of backup systems — a reminder that resilience must be built into every layer of a control room, from power supply to data routing.   Section 2: NORAD’s Cheyenne Mountain – Designing for Resilience and Security Buried under 2,000 feet of granite in Colorado Springs, the Cheyenne Mountain Complex was built during the Cold War to withstand a nuclear blast. It housed NORAD’s command center, responsible for aerospace warning and control for North America. Design Lessons: Infrastructure Redundancy:  The facility was designed with independent power, water, and air systems — a model for today’s control rooms that must remain operational during blackouts, cyberattacks, or natural disasters. Secure Cable Routing and Equipment Access:  All cabling was routed through hardened conduits, and equipment was housed in secure, accessible enclosures. This mirrors our approach to  lockable CPU enclosures ,  integrated electrical raceways , and  under-surface power bars  — all designed to protect critical systems while allowing for fast IT access. Environmental Control:  The facility maintained strict control over temperature, humidity, and air quality — a reminder that operator performance is directly tied to environmental comfort.   Section 3: The Human Factor – What These Rooms Got Right (and Wrong) Both NASA’s Apollo Mission Control and NORAD’s Cheyenne Mountain Complex were designed with precision and purpose. But while they excelled in infrastructure and layout, they fell short in one critical area:  operator comfort . Operators in these legacy control rooms often sat for long hours in rigid chairs, under harsh lighting, with little regard for posture, fatigue, or long-term health. The focus was on the mission, not the human behind the console. Today, we know better. Human factors are no longer an afterthought, they are central to performance, safety, and retention.   Modern I m provements: Ergonomic Sit-Stand Consoles:  Our consoles allow operators to alternate between sitting and standing throughout their shift, reducing fatigue and improving circulation. Adjustable Monitor Arms and Sightlines:  Operators can position screens at optimal viewing angles, reducing neck and eye strain and improving reaction time. Task Lighting and Acoustic Control:  Personalized lighting zones and sound-dampening materials help reduce sensory overload and support sustained focus. Operator-Centric Layouts:  We design workstations around reach zones, minimizing unnecessary movement and cognitive load. These enhancements are especially critical in 911 dispatch centers, where operators must remain alert and responsive for hours at a time. By designing for the human factor, we help teams perform better — and feel better — every shift.   Section 4: The Evolution of Technology – From Analog Panels to Digital Dashboards The control rooms of the past were built around analog systems: toggle switches, cathode-ray tube monitors, and hardwired communication lines. These tools were revolutionary at the time, but today’s control rooms demand far more — and so does the furniture that supports them. Modern control rooms are digital ecosystems. Operators manage real-time data feeds, AI-enhanced dashboards, multi-screen displays, and cloud-based communications. The furniture must evolve to support this complexity — without compromising usability or maintenance. How We Integrate Technology into Furniture: Integrated Electrical Raceways:  Built into the console walls, these raceways keep power and data cables organized, protected, and out of sight — reducing clutter and minimizing risk. Retractable Monument Systems:  These provide centralized access to power and data ports, then retract neatly into the console when not in use, keeping the surface clean and accessible. Under-Worksurface Power Bars:  Mounted discreetly beneath the console, these offer easy access for IT teams while keeping cords off the floor and out of the operator’s way. Lockable CPU Enclosures:  These protect sensitive hardware from tampering or accidental disconnection, while still allowing for quick access during maintenance or upgrades. Hot-Swappable Components:  Our consoles are designed for tool-free maintenance, allowing IT teams to replace or upgrade components without disrupting operations. Whether you are managing a 911 dispatch center, an air traffic control tower, or a power grid command room, your technology is only as effective as the infrastructure that supports it. We build consoles that are ready for today’s tech — and tomorrow’s.   Design That Endures and Evolves The control rooms of NASA and NORAD were built to serve some of the most demanding missions in history. Their layouts, infrastructure, and purpose-driven design continue to inspire us today. But as technology advances and the demands on operators grow, control room design must evolve. It must support not only the tools of the future but also the people who rely on them every day. At Sustema, we believe that great design is timeless. It is built on proven principles but shaped by the needs of modern operators. That means creating spaces that are ergonomic, adaptable, and ready for the next generation of technology. If you are planning a new control room or upgrading an existing one and want to learn how ergonomic design can improve performance, safety, and operator well-being, we are here to help. Contact us today to schedule a consultation or request a virtual walkthrough of our latest control room solutions.