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In today’s high-stakes environments—whether in emergency response centres, PSAPs, or security operations—the control room is the nerve centre of decision-making. As the complexity of operations increases, so does the need for a space that supports speed, accuracy, and seamless coordination. At Sustema, we’ve helped organizations across North America design control rooms that not only meet operational demands but also empower operators to perform at their best. Here’s how to optimize workflow in a modern control room, based on proven strategies and real-world experience.   Understand the Operational Flow Before any design decisions are made, it’s essential to understand how your team works. We begin every project by conducting a comprehensive workflow audit—mapping out daily routines, emergency protocols, and shift transitions. This includes interviewing dispatchers, supervisors, and IT staff to uncover hidden inefficiencies. For example, in a recent PSAP upgrade, we discovered that operators were walking across the room to access shared resources multiple times per shift. By repositioning equipment and reconfiguring zones, we reduced unnecessary movement and improved response times. Understanding the operational flow ensures that the space is built around the people who use it—not the other way around.   Design with Workflow in Mind Layout is more than aesthetics—it’s a strategic tool. We design control rooms with functional zoning, placing dispatchers, analysts, and supervisors in proximity to the resources and collaborators they need most. Modular furniture systems allow for flexibility as teams grow or shift roles. In one transportation control centre, we implemented mobile storage and reconfigurable consoles that allowed operators to adapt their stations based on the nature of the incident. This not only improved collaboration but also reduced clutter and confusion. A well-designed layout supports visibility, proximity, and flow—key ingredients for operational success.   Leverage Technology for Automation and Clarity Technology should simplify, not complicate. We integrate dispatch software like ConsoleAlert , video walls, and occupancy sensors directly into the furniture and room layout to ensure seamless transitions between digital tools and physical space. In a recent 911 emergency communications center, we automated status boards and incident tracking with our ConsoleAlert solution, eliminating the need for manual updates and reducing human error. Shared displays positioned strategically throughout the room allow all operators to stay informed in real time, like they do in trading floors. These integrations improve situational awareness and allow teams to respond faster and more confidently.   Improve Communication Channels Clear communication is critical in mission-critical environments. We design control rooms with open sightlines and acoustic treatments that reduce noise and prevent miscommunication. In one emergency response centre, supervisor consoles were positioned to allow oversight without micromanagement, fostering trust and autonomy. These design choices create a space where information flows freely and accurately—especially during high-stress events.   Prioritize Ergonomics to Reduce Operator Fatigue Operators often work long shifts under intense pressure. That’s why we prioritize ergonomics in every control room we build. Sit-stand desks, adjustable monitor arms, and personal environmental systems help operators stay comfortable and focused. In a recent utility control room, we introduced ambient lighting and worksurfaces with urethane edging to reduce eye strain and physical fatigue. These features not only improve health and safety but also enhance performance and reduce errors. A calm, controlled environment supports better decision-making and operator well-being.   Train for Workflow Efficiency Training is a critical yet often overlooked component of control room workflow optimization. Once the physical space and technology are in place, teams must be equipped to use them effectively. It is recommended that organizations implement ongoing training programmes that include simulations, drills, and hands-on sessions with new systems and layouts. These exercises help operators build muscle memory, reinforce protocols, and adapt to changes in their environment with confidence. Additionally, creating a structured feedback loop—where operators can report friction points or suggest improvements—can lead to meaningful refinements in both layout and procedures. This not only empowers staff but also fosters a culture of continuous improvement. For 911 centres and other mission-critical environments, such training ensures that the control room functions as a cohesive, responsive unit, even under pressure. When operators are well-trained and engaged, the result is fewer errors, faster response times, and a more resilient operation.   Measure and Iterate Workflow optimization is not a one-time event—it’s an ongoing process. It is recommended to establish KPIs such as response time, error rates, and handoff efficiency to monitor performance. For example, implementing quarterly reviews with human factors specialists to assess layout effectiveness and technology integration is helpful. These reviews lead to targeted upgrades that improve coordination and reduce downtime. By measuring and iterating, organizations can ensure their control room evolves with their operational needs.   Ready to design a control room that works as hard as your team does?   Optimizing workflow in a control room is about more than furniture—it’s about creating an environment where operators can thrive. From layout and technology to training and ergonomics, every element should support clarity, speed, and resilience. At Sustema, we bring decades of experience across industries to help you build a control room that meets today’s demands and tomorrow’s challenges. Contact our specialists to start planning a space that enhances performance, reduces fatigue, and supports mission-critical operations.

The Unsung Heroes of Coordination Do you have strong listening skills and a good memory for details? Can you be calm and clear under pressure? Do you like coordinating others? Then a career as a dispatcher may be calling you! In all seriousness, aside from their grit and their skills, dispatchers require specialized tools to carry out their jobs. This means they don’t just need desks; they need dispatch control consoles that can handle all the equipment that is plugged in and running 24/7. Depending on what type of dispatcher someone is, they are responsible for telling workers about weather conditions, traffic hazards and anything else they may need to know related to the job. The Tools of a Dispatcher: More Than Just Screens Dispatchers work in a variety of places, including taxi companies, delivery services, trucking companies, alarm companies, emergency services, and in healthcare. However no 2 control rooms are the same, so both their layouts and their setup will vary. Here are the most common tools used by dispatchers in a control room: Multi-monitor setups  (often 3 or more): 1 single row, 2 rows of monitors, up to 4 monitors in a single row. Monitors are mounted on adjustable monitor arms which are in turn mounted on arms poles or directly mounted on a slat wall. But this depends on the desired functionality of each workstation. In some cases, workstations can be equipped with a focal adjustment system that allows operators to change the depth of the monitor array. Computer-aided dispatch (CAD) systems: Emergency responders in the field can receive messages initiated by CAD systems via their mobile data terminals (MDTs), radios, and cell phones. CAD systems may also interface with a geographic information system (GIS), an automatic vehicle location (AVL) system, a caller identification (ID) system, logging recorders, and various databases. A unified CAD (UCAD) system interfaces with multiple agencies and/or computer systems that serve law enforcement, fire, and EMS and provides communication across multiple agencies and jurisdictions. ( Source : SAVER Technote, Homeland Security) Ergonomic seating and adjustable desks: control consoles made from heavy duty materials, steel substructure and high pressure laminate. To support all the equipment and other tools. Cable management ensures uninterrupted operations. A good chair can be adjusted precisely to fit the needs of each user. Check out the different options available for control rooms. Lighting and acoustic control: Task lights, status lights and ambient lighting are integrated into the dispatch control console, along with soundproofing with an acoustic panel. The Role of Specialised Furniture in Dispatcher Efficiency Heavy duty materials like steel substructure prevents the work surfaces from bending over time. The steel CPU enclosures and the substructure can be used to route cables through the console, from the work surface into the CPU. Passing through cable chains and can be kept separated according to voltage. The work surfaces are scratch resistant, stain resistant and anti-static which makes them hypoallergenic meaning that no dust sticks to it. Easy to clean. Also, thanks to the urethane edging the users can rest their arms on a more comfortable edge compared to a regular work surface edging. Mention how your furniture solutions are tailored for high-stress, high-performance environments  like 911 dispatch centres. In control centers, cable management helps to keep operations up and running even through IT maintenance periods. With easy access panels, the IT department can perform maintenance tasks without interfering with dispatchers. Why Experience Matters in Designing Control Room Furniture We have designed and built control rooms for large emergency centres with hundreds of workstations as well as smaller centers with as little as two workstations. Thanks to our experience of working with public safety professionals, we have adapted our products with new features like our PES system (to integrate heaters and cooling fans) as well as our ConsoleALERT crisis management solution (to help supervisors manage their operators in large centers). We understand that some dispatchers like to work while standing up and others prefer to remain seated. That’s why we offer dispatch consoles with height adjustability features. But also because this allows a single console to adapt to many types of body sizes. Supporting Those Who Support Us Dispatchers work in many fields. They have strong listening skills and a good memory for details. Calm and clear under pressure. They like to coordinate with others. But aside from their personality and their skills, dispatchers require special tools to carry out their job. And to support all of it, they use specialized furniture. Contact us to start building your next control room and empower your operators.

Installation No. 24081 About the client, a company specializing in securities brokerage Desjardins Securities (DS) is a Desjardins Group subsidiary specializing in securities brokerage. It offers a wide range of products and investment services to individuals, institutional investors, and corporations. Over one hundred brokers work in its offices in Montreal’s Windsor Complex. Desjardins Securities, which is located in a four-story atrium, wanted to create an environment in compliance with LEED (Leadership in Energy and Environment Design) regulations from the U.S. Green Council. For this important project, DS required specialized furniture that would meet the brokers’ needs while complying with the environmental values of the corporation. Following a tendering process among the major manufacturers, Sustema was selected to undertake the project, largely because of the competitiveness of its products and its cutting-edge expertise. The project: Retrofitting a heritage building into a modern workspace for traders and brokers This very complex project had strict deadline requirements in spite of requiring the close collaboration of its several players, including Sustema’s own designers, designer architects, air conditioning engineers, and project managers. The technical consoles also had to be designed to match the ultra-modern architecture of the interior space and integrate with a new concept for the atrium’s air conditioning system. The project consisted of designing a dense trading floor for more than 150 traders and brokers The Solution: Cutting-edge trading desks designed for IT-intensive environments The Access console series – technical furniture designed for spaces that are high-density technologically and specially designed for securities professionals. This completely innovative product allows the passage of cool air directly into the consoles themselves. It also permits multiple configurations and works perfectly with the sophisticated and upscale look of the surrounding architecture. The Result: An award-winning, modern, elegant, and green workspace in the heart of Montreal Desiardins Securities retrofitted the building into an ultra-modern workspace with a dense trading floor for its more than 150 traders and brokers. The Access series offers three console models: open-concept workstations without privacy screening; partially open-concept workstations with a central low wall; and closed workstations with higher central walls. All three models allow the installation of lateral screens between the workstations, depending on the height desired. The product rests on a rectangular metallic structure, welded and sealed, to which the work surface is attached. This structure allows the installation of large lighting fixtures that provide the desired level of ambient light in the atrium. Another original concept: air from the ground cools the computers located inside the sealed structure. The air is then expelled to the outside by means of a central ventilation grid specially created for the purpose. The product’s central grid, the access doors on the work surface, and the integrated lighting system create a unique character and an aesthetic appeal that works brilliantly with the surrounding architecture. The work surfaces are configured according to the client’s specific needs. The surfaces are equipped with a grooved aluminum panel to which the screens are attached and a special opening through which all the computer cabling can be run for easy installation. The raceways-type power supply is located in the upper central part of the structure. Special accessories are designed for the installation of data, telephone, and coaxial cables. The inside of the structure is easily accessed from either side thanks to cleverly designed sliding doors. The computer stands allow air circulation and space where cables can be run, which ensures efficient management of the network from the ground up. Are you remodeling your trading floor? We can help. Our more than 25 years of experience in this field allowed us to deliver precisely what Desjardins Securities needed to move forward with its modernization plans. We're proud of the work we've done at Montreal's Windsor Complex and look forward to future opportunities to help organizations in the convention center industry achieve their goals. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations, by setting a new standard. Follow us on LinkedIn today.

Installation No. 24214 Focus Series C-200 | Control Room Console The Project: The distribution and asset management division of Kinectrics was tasked with creating a lab control room to execute a variety of customer applications. The new control room is a collaborative space where the engineers from Kinectrics can work directly with the end-users on their projects. “We had used Sustema for the fit-out and installation of the furniture for our lab workstations. This happened during the COVID pandemic and the work required a bit of coordination and multiple deliveries. I found the support and communication from Sustema to be extremely quick, thorough and helpful. This included follow-ups on documentation associated with the equipment, as well as accounting for every screw and cable management part. We’re very happy with the end result.” - Donal Murray, Senior Engineer Our Solution: Control Room Floor Layout Design We were approached by Kinectrics to design a technical furniture solution for 6 people within a small room roughly the size of a shipping container. In our introductory meeting we were made aware of the following challenges and needs: Integrate height-adjustable work stations The comfort of the engineers and the adaptability of the work stations was a key decision factor Warranty and durability of the work stations were a key need Cable Management was required CPU Storage was required Personal Storage was required Access to power was requested on the surface Seating options were also requested Once the needs were uncovered we met with our design to come up with a solution and drawing. We concluded that our height-adjustable Focus Series C-200 console could meet the needs of the client. The Focus was perfect for this application as it gives us flexibility and is specifically designed for IT critical environments just like the Kinectrics control room. The Result: Kinectrics | Focus Series C-200 Console Through collaboration with Nick and Garreth and serious consideration of multiple designs, we arrived at the perfect solution. What made our client feel confident was the fact we offered a lifetime warranty, made the consoles fit the room, and provided flexible and professional installation at the height Covid-19 pandemic. Here is what our client had to say about us directly a year after we installed this project. “Mark was fantastic to work with. We had some changing requirements that came up through project execution and also needed a visit to the showroom to try out the chairs in COVID. Mark was most accommodating of it all. Sustema is excellent to work with. Would definitely recommend them and Mark.” - Garreth Coelho, Business Area Director, Distribution & Asset Management About the Author Mark Meschino Account Manager | Sustema Inc. mark.meschino@sustema.com https://www.linkedin.com/in/mmeschino/

Installation No. 25763 About our client, an internationally recognized police organization. A police organization that employs more than 1,600 sworn officers and 600 civilians which is an internationally recognized policing leader. Their members serve one of the most diverse and fastest-growing communities in Canada, patrolling areas ranging from serene rural landscapes to urban cityscapes and ensuring the safety and security of residents who identify with more than 200 ethnic origins, practice more than 10 different religions and speak more than 16 unique languages. About the project: Building an emergency operations center Our client’s Backup Communications Centre needed updated consoles to meet the additional headcount and increasing technological demands. As such, the purpose of this new Communications Centre was to receive 911 calls from public phone networks and Police radio networks, this facility would also dispatch response services by radio to handle the emergency. The goal for this renovation was to increase the effectiveness and efficiency of future police service capability when and if a backup centre is required. Much of the center was to be a call taking and dispatch area. The placement was twofold; to accommodate as many available stations as possible, and to encourage communication between call takers. The console setup was required to muffle sound where possible and provide each user with a personalized console that could change height, adjust temperature, and lighting to suit the individual user. The Solution: Custom 911 Dispatch Control Consoles We designed specific configurations to suit these different user preferences and roles within the Dispatch Centre. Our client needed different types of consoles for each role in the room, which in total are 3, one for the supervisors, another type for the dispatchers, and a different one for the call-takers. Call taker control console: Call taker console. Dispatcher control console: Dispatcher console. Supervisor control console: Supervisor console. All consoles have dual work surfaces, with plenty of space for peripherals and tools, and both surfaces are height adjustable. The worksurface features grommet holes and a monument system to access power and data, as well as urethane edging to prevent user fatigue. The monitor surface supports the heavy duty monitor post. To provide privacy the console features a wall system fitted with electrical raceways that are designed to help separate the cables by voltage. The wall system also features a slat wall, suited to mount more accessories like task lights, as well as some dividing panels on top of the wall system. The console is supported by a strong steel substructure, featuring cable paths and CPU enclosures with sliding trays. The cables connecting the CPU to the monitors run through a pair of cable chains to protect them while in motion. We designed the consoles to have more room for cables than specified, to assure easy access when needed and neat, clean looking. Additional space (thicker) in the wall has been designed to accommodate the quantity of cables needed. Filing cabinets: To complement the supervisor console we designed a filing cabinet with 3 drawers, 2 with a drawer box height of 4 inches, and a third one with a box height of 10 inches. All of them with a box depth of 24 inches. Leaving a 4 inches space where the users can run cables to the grommet holes on the top surface. The Result: A reliable, durable and efficient 911 backup communications center Dispatcher control consoles. A total of two Supervisors consoles, eight Dispatcher consoles, 20 Call takers consoles, 4 furniture filing cabinets, and 30 24/7 Grade 2 Fabric Task Chairs. Our client chose our consoles for their 911 Communications Center because they met all of their technical requirements and selection criteria, which included quality, durability, efficiency, and functionality. Today, this regional police organization boasts a state-of-the-art 911 dispatch control center that runs non-stop, thanks to our Transit and Focus console systems. Our consoles offer numerous ergonomic features that help reduce stress and fatigue for operators, such as the ability to adjust the height of each worksurface and the urethane edging that allows for comfortable use during long work hours. Not only have these features improved dispatcher health and well-being, but they have also increased workflow and productivity. Overall, our Transit and Focus console systems have exceeded our client’s expectations and has contributed significantly to the successful modernization of their 911 communications center. Are you renovating your 911 communications center? We can help. To achieve an organized, and secured 911 communications center, our furniture integrated advanced cable management solutions such as electrical raceways in the wall structure and enclosed CPU enclosures. As well as incorporating dual worksurfaces with height adjustability, our control consoles are designed to fit and adapt to our client's needs and specific requirements and not the other way around. Take the next step towards a secure and efficient 911 control room by partnering with us. Contact our team of specialists and industrial designers to work together on empowering your organization toward a safe and productive future that puts you in control and ahead of the competition. To stay up to date with our latest case studies and developments, be sure to follow our social media .

About the client: An international advisory firm Brockhouse & Cooper International Inc. is a large advisory firm based in Montreal, Quebec. The company provides portfolio management for investment companies, pension consulting services, and a selection of other advisers. A few years ago we first designed and manufactured their trading floor for their new headquarters in Montreal's IBM building. This article is a retrospective of that project featuring our now classic consoles. About the project: a professional trading room in downtown Montreal Brockhouse Cooper wanted to equip the trading room of its new headquarters in Montreal IBM building with a new system of consoles. To fit the largest possible number of consoles into a relatively compact space, the project consisted of installing more than 26 workstations in a back-to-back linear configuration. Proposed room layout for trading room The product had to meet the specific requirements of the managers responsible for the brokerage rooms as well as fit into a highly computerized environment. It also had to possess the flexibility and resilience needed in view of the intensive use it would be subjected to in a brokerage firm. Last but not least, it had to provide employees with a functional and ergonomic product that would meet the criteria of modernity, comfort, and esthetics in their work environment. The solution: Elegant trading desks Brockhouse Cooper selected the highly efficient FOCUS modular console system from the Sustêma 200 series, to achieve its objective. With its highly contemporary look, the FOCUS system offered all the features Brockhouse Cooper managers were seeking: Elegance, sturdiness, and versatility. Slender strips of tempered glass were installed vertically on the basic structure to create an upscale look. The work surfaces were made to measure and laid out according to client requirements. The product also allowed the installation of storage accessories for office supplies and equipment. The Focus system offers all the functionality necessary for equipment support and the management of electrical supply in highly computerized environments. Ingeniously organized, the two cabling systems are physically separated and easily accessed for repairs and network modifications. To allow full-time access to the computer system via portable computer, an outlet combining electrical supply and network (USB) plugs is installed in the center of each station. The product structure stands on 12 centimetre-high supports, giving the consoles a fresh look. This distinctive approach also ensures excellent protection of the electronic components and facilitates floor maintenance. The computer bases pivot below the work surface and allow quick access to the equipment’s network of cables. The work surfaces have a load capacity of more than 150 kilograms. To ensure good shock resistance, they are equipped with PVC edge bands 2.5 millimeters thick. The screens and complementary system accessories are easily attached to highly resistant extruded aluminum panels. Does your trading floor need an upgrade? We can help. Our more than 25 years of experience in this field allowed us to deliver precisely what Brockhouse Cooper needed to move forward with its modernization plans. We're proud of the work we've done at Montreal's IBM building and look forward to future opportunities to help organizations in the convention center industry achieve their goals. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations, by setting a new standard. Follow us on LinkedIn today.

Installation No. 25339 The client, a renowned nonprofit educational institution. Our client is a nonprofit educational institution renowned for its academic excellence in communication, the arts, and the liberal arts. With a commitment to attracting independent thinkers from diverse backgrounds worldwide, the college sought to enhance its innovative pursuits by upgrading its IT capabilities through the development of a cutting-edge tech lab. 72'' x 96'' Corner Techbench. The project, designing an upgraded tech lab for higher education. When our team undertook the transformative project for our esteemed client, a prominent college in the bustling city of Boston, the needs were abundantly clear. The college was determined to bring its technology lab into the 21st century, requiring a comprehensive upgrade of its IT department. At the heart of this endeavor was the quest for cutting-edge furniture solutions, with a specific focus on state-of-the-art tech benches. The client envisioned tech benches 96 inches in length, arranged back to back, to create a collaborative and innovative workspace. Additionally, they sought tech benches designed in a corner configuration to cater to the requirements of individual rooms. This ambitious vision set the stage for a project that would not only meet but exceed the client's expectations, providing a technologically advanced learning environment for their users. The solution is a technology table suitable for IT-intensive environments. Sustema provided an exceptionally versatile solution, perfectly aligning with the college's diverse needs. Our system is designed to adapt seamlessly to a multitude of applications, serving as a service center, scientific and forensic laboratory, staging area, and more. The laboratory configuration, in particular, is a masterpiece of adaptability, featuring a modular design that integrates all essential IT equipment. 96'' Techbench. At the core of this configuration are single-unit workstations configured side by side. This modular structure allows for limitless customization, with the flexibility to add surfaces and shelves on both sides of vertical posts. The result is a dynamic, multidisciplinary workspace that can be effortlessly reconfigured and expanded to meet evolving requirements. Cable management is a standout feature of our system. It ensures a neat and efficient workspace, routing power and data cables through the posts and beams. Users can access the equipment with ease, thanks to multiple cable management options, including front access through the accessory support, back access in the power channel, and integrated raceway access via the power raceway channel. This meticulous approach to cable management enhances productivity and underscores the system's adaptability to the college's unique application requirements, making it the ideal choice for a dynamic and future-ready environment. 96'' Techbench The result: Once installed, our client boasts a modern technical lab for a College with open office space where the 96-inch tech benches are, arranged in a back-to-back configuration. As well as 4 other rooms equipped with individual tech benches, both in the corner configurations and in the stand-alone configuration. Are you renovating your tech lab? We can help. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in IT-intensive environments and other mission-critical rooms. Follow us on LinkedIn today , so you don't miss out on the opportunity to optimize your workspace and set a new standard. 3x 96'' Back to Back techbenches.

Installation No. 24562 911 dispatch consoles by Sustema ( Transit series ) "I can only describe the experience working with Sustema, and my representative Derek Dugas, as outstanding. Every question was answered. Every need was addressed. Everything on my wish list was made possible. The absolute best part of our purchase from Sustema was delivery and installation. Sustema coordinated flawlessly the delicate transportation of our equipment and provided a professional installation team that was nothing short of spectacular. " Mark H. Huckleberry Operations Supervisor, Public Safety Communications, PSAP About the client, a Public Safety Communications Center The Public Safety Communications Center (PSCC) of the Mansfield Division of Police has the mission to provide efficient support services intra-departmentally, effectively liaison with other City departments and serve the needs of the public by supplying helpful information, referrals, and facilitating the delivery of emergency and routine police, fire, and services. About the Project: Elevating Public Safety Communications with Innovative Control Room Furniture In a notable case study, our team successfully executed a comprehensive project aimed at revolutionizing the Public Safety Communications Center (PSCC). The initiative involved the conceptualization, design, and manufacturing of a cutting-edge PSAP (Public Safety Answering Point) center. Central to the design were five robust consoles, meticulously crafted to seamlessly integrate cable management solutions while boasting dual worksurfaces with adjustable heights to accommodate a diverse range of body sizes and operator preferences. The contextual backdrop for this project was the unprecedented challenges posed by the COVID-19 pandemic in 2020. The PSCC faced operational disruptions across all disciplines, prompting telecommunicators to adapt daily to evolving circumstances. In response to health guidelines during the pandemic, each console was required to integrate a removable plexiglass shield. This transformative overhaul provided dispatchers with an environment conducive to social distancing, fostering a more spacious and less confined workspace. The solution, Customized heavy duty control room furniture for Public Safety communications. We designed a heavy-duty control console that can accommodate all of the command center’s ergonomic and IT requirements. These consoles are designed in the 120-degree cockpit configuration to better use the available space inside the room. 911 dispatch console by Sustema (Transit series) Since the client wanted Height adjust ability Our control room furniture includes height adjustable work surfaces. Which are independently moved from one another. The main work surface provides ample space to accommodate all the operators, equipment and tools, Grommet holes to allow cables to pass through the work surface, a couple of PCS fans to keep the operators comfortable throughout their shift. A monument system that gives access to power and data ports directly on the consoles work surface. Also, to prevent strain-related injuries the work surface was designed with a urethane edging that provides a smooth surface for the operator to rest their arms while working. 911 dispatch console, picture taken after installation. The screen surface is designed to allow the operator to adjust the height of the monitors independently of the main work surface. It also provides support for the task light and the status light. Underneath each work service, we included power boards that are mounted onto the steel substructure to provide power for the monitors and equipment. Each work surface includes a pair of heavy-duty actuators and cable chains that protect all of the cables while the console is in motion. Comply with public health guidelines. Both work surfaces include two COVID panels which can be mounted and dismounted with ease. For the computers and IT equipment the consoles provide easy and secure access with dedicated CPU enclosures, that feature sliding shelves on the inside that can be accessed without disrupting operations. Per the request of our client, we also included a metallic file cabinet with wheels that can be placed next to the console and secured with a lock and key. 911 dispatch control room, picture taken during installation. The result, a spacious and upgraded PSAP centre with unique control room furniture. Our client chose our Transit S console in the 120-degree cockpit configuration which takes advantage of the room’s size. The consoles are placed in each of the room's corners. Thereby optimizing the control room floor layout. The fifth council is placed on the edge of the raised floor in the middle of the room which follows the entrance’s hallway. Two of the consoles are placed alongside the 23.5 feet CCTV wall without obstructing the view for the rest of the operators in the room. 911 dispatch control console after installation. The dual work surfaces create a clutter-free workspace that reduces stress and improves productivity. While the COVID panels are attached to both ends of the work surface, they do not block the line of sight between operators and supervisor, with the added benefit that they can be removed afterwards. Thanks to the CPU enclosures equipped with power bars in the inside, the consoles keep the equipment protected but still easily accessible thanks to the hinge ventilated and lockable doors, as well as the CPU sliding shelves. To maximize its IT equipment capacity, each console has a metallic file cabinet placed next to it. The monitors, status lights, and the sturdy task lamps are mounted on adjustable heavy duty monitor arms, which are secured in place thanks to an anodized aluminium slat wall installed on the screen work surface. 911 dispatch console, picture taken during installation. Are you renovating your PSAP Control Centre? We can design and manufacture custom and heavy-duty control room furniture. We have more than 25 years of experience in designing and manufacturing control room furniture that meets our customers specific needs and requirements. Contact our team of designers and specialists to help you achieve an organized and secure 911 Communication Centre. To stay up-to date on our case studies and control room design insights, follow us on social media.

Installation No. 26259 About the client, an innovator in the transportation industry Our client is at the forefront of innovation in the tech sector, focusing on crafting and producing pioneering software and hardware systems. Their mission is centered on fostering a future of transportation that is not only more secure but also environmentally conscious and intricately interconnected. Their expertise aids global automotive manufacturers in developing vehicles that are equipped with cutting-edge safety mechanisms, sustainable power systems, and sophisticated connectivity options. This visionary approach is propelling the evolution of how we think about mobility and vehicle technology. About the project, a state-of-the-art tech lab for the tech industry For their state-of-the-art IT workspace, our client was in pursuit of a highly specialized set of requirements to support their advanced technological operations. They needed a workspace solution that could not only withstand the rigors of constant use but also streamline their complex workflows. The essential criteria included: A stable and robust support structure to anchor the workspace securely.  Efficient cable and power management systems to maintain an organized and hazard-free environment.  Spacious and durable work surfaces that could accommodate multiple monitors and equipment without strain.  Height-adjustable components to cater to the ergonomic needs of a diverse team, allowing for a customizable and comfortable work setting.  Adequate electrical access points to power a multitude of devices simultaneously, essential for a technology-driven operation.  Flexible mounting solutions to ensure optimal positioning of screens, aiding in reducing eye strain and increasing productivity.  Ample storage solutions that could offer both accessibility and security, keeping essential tools and documents at hand yet orderly.  Task lighting that could provide clear, focused illumination without contributing to eye fatigue during long shifts.  Secure housing for the critical hardware components like CPUs, ensuring they are protected yet easily accessible for maintenance and upgrades.  Mobile and versatile organizational elements that could be reconfigured as needed, allowing the workspace to evolve with the changing demands of the tech environment. About the solution, a heavy-duty Tech Bench   To address our client's needs in their IT lab, we proposed a robust and sophisticated technology bench built to endure the demands of a high-tech environment. The core of our solution are the vertical support posts, towering at 82'', providing a solid foundation for the comprehensive workbench. They feature holes every 1’’ for height adjustment of the surface and the shelves. Also, they facilitate vertical cable management as the cables can easily travel through them. This is complemented by a data raceway channel and a separate raceway for power, both 42 inches in length, ensuring that all wiring and electrical components are neatly organized and easily accessible. The work surface itself is a high-pressure laminate (HPL) construction measuring 84" x 34", which sits atop the mainframe made from steel, which is engineered for durability and resistance to wear. The mainframe of the bench includes a top for a 42'' frame, offering a substantial surface area for various technological tasks. An accessory support of the same width adds to the functionality, allowing for a multitude of custom configurations. For the mounting of monitors, we included the HS 2.1 hardwall mount with both angled and straight link options, alongside a bracket for the post mounting of LCD arms, allowing for a variety of viewing angles and positions. Power needs are met with a 24'' power bar, equipped with eight outlets and a 15-amp, 15-foot cord, suitable for all necessary electronics and equipment. Task lighting is crucial in detailed work, and our solution includes an undermount task light at 36 inches, emitting 21 watts of focused illumination, designed to last for 20,000 hours.   The vertical CPU holder secures the central processing unit, and for documents and supplies, a mobile pedestal with glides and two file drawers offers ample storage, marrying practicality with sleek design. Additional storage and organization are provided by a laminated shelf, 35" x 20", and a pencil stopper plate at 35", preventing small items from rolling away. The entire structure stands thanks to the adjustable support foot assembly, with dimensions of 24'' (D) x 26/36'' (H), ensures the bench remains stable on any surface while providing flexibility in height.    About the result, a clutter-free workstation for a tech lab The deployment of our robust and multifaceted technology benches within our client's IT lab has significantly elevated the workspace ergonomics, merging durability with high-tech precision. The towering vertical support posts with their 1'' incremental height adjustment not only provide an unwavering foundation but also allow for optimal positioning of work surfaces and shelves, tailored to the individual user's comfort. This customization, paired with the seamless vertical cable management, reduces clutter and the physical strain associated with disorganized workspaces.     The benches' substantial work surfaces, crafted from high-pressure laminate atop a resilient steel frame, ensure longevity and maintain a sleek aesthetic that enhances the work environment. This sleekness is further embodied in the benches' ability to neatly house all wiring within the data and power raceways, contributing to a clean and organized setting that boosts morale and productivity.     Versatility is a cornerstone of this design, with accessory supports and adjustable monitor mounts that cater to a range of tasks and user preferences. These features, alongside the strategically placed task lighting, reduce eye strain and physical discomfort during detailed tasks, promoting sustained focus and well-being.     Furthermore, the inclusion of ample and intelligently designed storage options—from the vertical CPU holder to the mobile pedestal with file drawers—ensures that every tool and document has its place, fostering an orderly environment that streamlines workflow.     Overall, the implementation of our furniture solutions has not just met the technical and aesthetic needs of our client's IT lab, but it has also had a profound impact on user well-being. The benches' adaptability, coupled with their orderly and sleek design, has facilitated a harmonious blend of form and function that uplifts the spirit of the workspace, leading to an undeniable uplift in both efficiency and morale. Are you upgrading your tech lab? We can help you.   With our more than 25 years of experience in the specialized furniture industry, we can help you build a tech lab that meets your specific needs and requirements. Whether you are building a modern learning environment for a college, or a state-of-the-art crime lab, we have got you covered. We pride ourselves in providing turnkey solutions to our clients, so that our solutions adapt to them and not the other way around. To start the process, contact our team  of specialists, they will guide you through the entire process.

Installation No. 25310 About the client Our client is a successful real estate investment company with experience in finance, construction, renovation, asset management and acquisitions & dispositions. They provide expert advice to their clients throughout the US. About the project For their in-house financial team, our client required 5 ergonomic trading desks. They were looking for a comfortable workspace that is clutter-free. Also, they needed a heavy-duty solution that could support at least 6 monitors, featured height adjustability capabilities and integrated cable management into its design. It was also important that the trading room evoked a minimalist aesthetic while also promoting good ergonomic practices. About the solution We designed and built a trading desk that incorporated our client’s requirements. Using a steel substructure our consoles are strong enough to handle the weight of all the equipment used in a professional trading room. As well as ensuring the work surface will remain in good shape for years to come. Our client needed to mount 6 monitors directly on the work surface without compromising the available space for the rest of their equipment. The High-Pressure Laminate work surface supports the weight of the articulated monitor arms and features a grommet at the base for the cables to pass through the surface. To ensure adequate cable management in the trading room our consoles integrate a variety of systems. Underneath the work surface, the power and data cables are routed through the surface frame, and some connect to a power bar. The rest of them continue all the way down through the cable chains, to protect them from any motion damage, and into the CPU enclosures. To keep the IT equipment, secure our control consoles integrate steel CPU enclosures underneath the work surface. These are integrated into the steel substructure and feature lockable doors with steel hinges. Also to keep the IT equipment accessible these enclosures are equipped with metal sliding trays that facilitate any maintenance required. Following the requirements of our clients to create an ergonomic trading room, our control consoles also feature two lifting columns that are quick and quiet. These are controlled using a keypad accessible on the front right side of the work surface. In addition to promoting movement throughout the workday, our consoles also feature a urethane edge that helps reduce wrist pain and relief tension. About the results Our client chose our Focus console due to its versatility and minimalist style. Our client now boasts a trading room that maximizes available space. By incorporating our heavy-duty trading desks their staff can enjoy working in a clutter-free workspace that promotes collaboration. The wide work surface accommodates all the screens necessary for a trading desk while providing the operator with a clutter-free workspace. Thanks to the sturdy monitor arms mounted on the work surface, each operator can adjust the monitors to their desired depth. The 84’ work surface are perfect for reading and working on multiple printed documents as well as leaving enough room to place as many accessories as are needed throughout the day. The HPL work surface is scratch resistant and extremely durable, which means that users can work without worrying about damaging their workstation. Also, thanks to the monument system, users have access to power and data directly on the work surface. Our client now has height adjustable trading desks that allow operators to work while standing and seated. This adaptability allows for personalized adjustments, ensuring that each operator could work in a position that was ergonomically suitable for them. These features help reduce stress and fatigue for operators. Our client chose our consoles for their trading room because they met all their technical requirements and selection criteria, including quality, durability, efficiency, and functionality. Want to know how to create a modern setup for a trading room? Chat with us. We have more than 25 years of experience in the design and manufacturing of specialized furniture for mission critical environments. As well as incorporating heavy duty work surfaces with height adjustability, our control consoles are designed to fit and adapt to our client's needs and specific requirements and not the other way around. Take the next step towards a secure and efficient trading room by partnering with us. Contact our team  of specialists and industrial designers to work together on empowering your organization toward a safe and productive future that puts you in control and ahead of the competition.

Installation No. 23592 About the client: Our client is a provincial agency with the mission of contributing to the local economy and quality of life by providing and supporting sustainable infrastructure that allows for the safe  and efficient movement of people and goods and accommodates the  provision of government services to the public. For over 40 years it has served the people of New Brunswick. "I would like to take this opportunity to convey my appreciation regarding my recent purchase of five customized dispatch consoles for my new dispatch center currently under construction. The sales team in particular Ryan Lynch have been extremely professional and accommodating meeting and exceeding all expectations, your professionalism and flexibility has not gone unnoticed thank you." Todd Anderson, Assistant Director, Radio Communications About the project: Our client required the expansion and development of a new state-of-the-art provincial mobile communication center along with the implementation of a new transportation and information center. They were looking for specialized furniture that significantly improved the comfort of the staff, while also creating an open and collaborative workspace that helped operators stay focused during long hours of work. About the solution: Our client chose the Transit S model from our line of control consoles. The Transit Console System is specifically designed and engineered for 24/7 mission critical applications such as: 911 Dispatch, Surveillance, Security, Network, Command and Control centers. The reasons why they chose it are the following: It provides optimal ergonomic adjustments thanks to its sit/stand capabilities and dual worksurfaces. Our consoles are equipped with heavy-duty CPU enclosures and personal storage cabinets that are secured and stay out of sight, while also remaining easily accessible. The Transit system is designed to provide an excellent cable management system throughout the console that allows secure access to cables at all times. The console can be modified in shape, size, color and functionality to respond the specific needs and requirements of your control room. Each monitor work surface can be equipped with an optional focal shelf that lets the operators adjust the depth of their monitors with a smooth back and forth motion. There is also a slat wall option but our client did not chose this option. The personal environmental system allows operators to adjust the temperature at their individual workstation without disturbing their colleagues in the room. Our worksurfaces are equipped with a comfortable and durable urethan edging that gives extra comfort to operators when their arms are supported on the console. They also add an accent of personal touch and style to the control consoles. About the result: Our client now enjoys a modern control room with durable and reliable control consoles. Our products addressed the needs of our client by creating a heavy-duty work place that’s also full of accessibility and comfort. With the height adjustable worksurfaces operators can switch their posture with the flick of a button and remain focused during longer periods of time. The cockpit design also creates a personal space within the workstation without isolating the operator from their colleagues. This leaves open the door for collaboration. The focal shelf on the monitor work surface also creates an adjustable monitor array that follows the ergonomic guidelines from The Human Factors and Ergonomics Society. This way operators have a reduced eye-strain and enjoy a screen set-up that is optimized for every user. The monitor arms also support the task lights that provide lighting and can be adjusted in very specific ways, reducing glare and keeping the workstation properly lit. The primary wide worksurface combined with the monitor worksurface create a clutter free space. This also allows the operators to use as many accessories, tools and peripherals as needed throughout the day. The steel substructure which carries the weight all things mentioned above also creates a robust and easy to ease pathway of cables and electrical raceways for excellent cable management. The CPU enclosures and the personal storage cabinets underneath the worksurfaces remain always secured. Also underneath the worksurfaces there is lots of leg room for the operators when they choose to work while sitting down. Are you looking for excellent quality control room furniture? Start reading this article. Thanks to these features that empower the staff throughout the day, the heavy-duty materials, and the ergonomic design will ensure our client enjoys a reliable and durable control room for years to come. If you are also in the process of renovating a control room or maybe you are designing a control room from scratch, contact us through this form so that we can help you get started.

Installation No. 25936 “The dispatchers are loving the new setup in the room. The desks are performing wonderfully. Thank you so much again for your help throughout the process!”              Alisen K. Butcher About the client: Kent State University, a renowned public research university, is nestled in the charming city of Kent, Ohio. With a vibrant community of over 33,000 students across its eight campuses, Kent State University is a beacon of academic excellence and innovation. The university offers more than 300 undergraduate and graduate programs, fostering an environment of diverse learning and personal growth. Kent State University takes pride in its state-of-the-art facilities, cutting-edge technology, and commitment to providing an exceptional educational experience for its students.   The Project: Kent State University sought to modernize its dispatch center with advanced control consoles to enhance operations and improve overall efficiency. The project had the following requirements: Installation of four consoles: three for dispatchers and one for the supervising operator. Accommodation of specialized IT equipment and multiple CPUs within each console. Easy access for maintenance without disrupting daily operations. Ergonomic design allowing operators to adjust workstation height for optimal comfort during extended shifts, minimizing strain and fatigue. Support for six central monitors on the dispatcher consoles and dual monitor positions at opposite ends of the worksurface for the supervisor's console. Efficient cable management to maintain a clutter-free workspace and ensure easy access for maintenance. Ample worksurface space to promote operator comfort and reduce strain during long shifts. Seamless integration of specialized IT equipment, CPUs, and monitors while maintaining a clean and organized appearance.     The solution: After a thorough assessment of Kent State University's requirements and preferences, our client chose our FOCUS console as the perfect solution for their new dispatch center. The FOCUS console, engineered for durability, ergonomics, and versatility, surpassed the university's expectations, guaranteeing a seamless and efficient operation. The consoles feature HPL laminate worksurfaces with PVC edging, providing ample space for two distinct zones: a primary work zone for peripherals and frequently used tools, and a secondary zone housing the monitor poles, grommet holes, and a monument system. The surface frame effectively routes cables to cable chains, ensuring a clutter-free workspace. Levelers allow for precise adjustment of the console, while a keypad controls the height of the console through lifting columns, promoting ergonomic comfort for operators.   Cable chains securely manage cables during movement and separate power and data cables, maintaining organization and safety. The focus wall utilizes internal channels to route cables from one end of the console to the other, keeping them hidden and protected. Removable finishing panels provide easy access to cables and components without requiring tools. A retractable monument built into the worksurface offers convenient access to power and data outlets. Lastly, a surface anti-collision sensor , installed underneath the worksurface, prevents accidents and damage to equipment. The result: Today, Kent State University boasts a state-of-the-art dispatch center that operates flawlessly, powered by the strength of our FOCUS console system. The new center exemplifies quality, durability, efficiency, and functionality through the implementation of our FOCUS consoles. The ergonomic features of the consoles, such as height-adjustable workstations and spacious worksurfaces, not only enhance operator well-being but also significantly boost their workflow and productivity. The FOCUS console system has surpassed Kent State University's expectations, proving to be a crucial component in the successful modernization of their dispatch center. With our solution in place, Kent State University is well-equipped to handle the demanding nature of dispatch operations, ensuring a safe and efficient campus environment for students, faculty, and staff alike.   Let’s get the ball rolling and find a solution that works for you With over 30 years of experience in designing and implementing cutting-edge control room solutions, Sustema has established itself as a trusted partner for organizations seeking to optimize their operations. Complete our contact form to schedule a consultation with our team of experienced professionals. Together, we will work closely with you to understand your unique needs and requirements, crafting a control center solution that empowers your operators, streamlines your processes, and sets the foundation for long-term success. Don't settle for anything less than the best – trust in our proven track record and let us help you revolutionize your control center today.