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Every second counts in a PSAP, EOC, or grid control room. Operators must synthesize alarms, video, GIS, SCADA, and voice systems under fatigue‑prone conditions. The console is the human‑machine interface that either enables focus—through ergonomics, cable discipline, thermal comfort, and display clarity—or erodes it.Sustema’s Transit Linear & Cockpit platforms are engineered for 24/7 duty cycles, balancing serviceability, operator comfort, and technology integration so your teams can sustain performance shift after shift. This guide explains the major decisions you’ll make—form factor, footprints, walls, mounting, environment controls, finishes, and branding—with links to deep‑dives on each topic. Linear vs. Cockpit: Choosing the Right Form Factor Linear consoles provide straight, modular spans that scale quickly across rows and pods. Cockpit consoles wrap the operator with a curved primary reach, improving sightlines in dense display setups and enabling a focal‑adjustment monitor platform (Cockpit only) for rapid depth/height tuning of monitors. Choose Linear when you need fast replication, long supervisory sightlines, and mixed pods (e.g., back‑to‑back banks in a utility control room). Choose Cockpit when operators manage larger display counts or need rapid focal adjustments to reduce eye strain during extended surveillance or dispatch tasks. See also ; monitor mounting options. Specifications at a Glance Standard widths: 72", 84", 96" (limited models also in 48" and 60") Depth profiles: 36‑30, 36‑36, 36‑42 (choose by equipment density & reach) Monitor configurations: horizontal, vertical, multi‑level, and large displays up to 50" Cabinets: 2 or 3 heavy‑duty bays with lockable, ventilated doors; optional low‑noise thermostatic fans Storage modules: box‑file drawers (6" & 12"), sliding CPU shelves (side & center) Wall systems: HD (integrated power/data raceways) and Lite (slimmer, instant outlet access), both with removable finishing panels Personal Environment System (PES 360): localized task/status lighting, base heaters, surface‑integrated cooling fans (optional) Finishes & edging: laminates, metal powder‑coat options; edging in wood (MF2/MF4), urethane (MT1/MT6), T‑molding, or PVC Branding & privacy: multiple end gable shapes; engraved or sticker logos; optional LED‑lit logo panels Space Planning for Public Safety & Utilities Layout determines communication flow, supervisory oversight, and cable pathways. Sustema supports multiple pod archetypes you can repeat and mix: Back‑to‑Back (mixed shapes): high‑density rows for utilities NOCs and PSAP floors Open “T” / Open “X”: collaboration hubs for incident management cells Closed Pods: higher privacy for specialized analysis or critical switching tasks Start with footprint and depth. Match 72/84/96‑inch widths and 36‑30/36‑36/36‑42 profiles to team size, monitor loads, and CPU density; preserve clearances for egress and aisle service. Learn more: Space planning and footprint dimensions for control room furniture. Power, Data, and Cable Discipline: Wall Systems Cable chaos compromises uptime and safety. Transit wall systems hide complexity and speed service: HD Walls: integrated power & data raceways route horizontally and vertically with clean removable finishing panels for service access. Lite Walls: a thinner profile with instant outlet access, also using removable panels for a tidy, field‑serviceable finish. Deep‑dive : Wall systems for control room furniture Technology Integration: Cabinets, Cooling, and Access Mission‑critical consoles must secure equipment, manage heat, and enable fast swaps: Heavy‑duty cabinets: 2–3 bays with lockable, ventilated doors; add thermostatic fans for high‑heat CPU loads. Storage modules: box‑file drawers for operator materials; sliding CPU shelves in side/center cabinets for tool‑free access. Sizing nuances: Linear 72 vs. 84/96 and Cockpit depth variants affect cabinet capacity—size to your device stack. Deep‑dive : Technology integration in control room furniture. Display Strategy: Arms, Mounts, and Focal Adjustment Operators in PSAPs and utilities must move from overviews to details without losing posture or time: Articulated arms support horizontal, vertical, and multi‑level arrays; large monitors up to 50". Mounting types: Bolt‑Thru for clean cable management and stability; Clamp for flexible repositioning; Sustrack for rapid reconfiguration and accessory mounting. Focal‑Adjustment Monitor Platform (Cockpit only): slide displays forward/back and tune height for visual comfort; mount task/status lighting and powerbars on the platform. Deep‑dives : Monitor arms and monitor mounting options. Operator Comfort: Personal Environment System (PES 360) Shift longevity depends on thermal and visual comfort. PES 360 empowers each operator to personalize: Task light & status light at the arm post or surface Base heaters for lower‑body warmth Surface‑integrated cooling fans for targeted upper‑body airflow Designed with ANSI/HFES ergonomics and ANSI/BIFMA considerations in mind to support posture and fatigue‑mitigation in 24/7 environments Deep dive : Personal environment system for control room furniture. Finishes, Edging, and Color: Durability Meets Brand In 24/7 rooms, surfaces must resist wear, clean easily, and control glare. Options include: Edging: Wood MF2/MF4, Urethane MT1/MT6, T‑molding, PVC—choose by durability, look, and tactile edge comfort. Surfaces & panels: broad laminate palette (solids + woodgrain). Metal components: powder‑coat options to coordinate with interiors. Color guidance: pair darker trims with mid‑tone surfaces to minimize visual noise; consider ambient light to manage reflectivity/glare. Deep‑dives : Color options and finishing edges for control consoles. End Gables & Branding: Privacy, Polish, and Pride End gables boost privacy, block lateral glare, and complete the installation. For brand presence, add: Logo engraving on plexiglass or glass with optional LED illumination Vinyl stickers on side cabinets or panels Multiple gable geometries (angled, 90°, with/without glass) to fit sightlines and space How to Choose: A Field‑Proven Checklist Mission profile: PSAP/9‑1‑1 → favor Cockpit with focal‑adjustment, Sustrack, PES 360; Utilities (Grid/SCADA) → favor Linear with scalable pods and HD walls. Space & footprint: start with 72/84/96 widths (48/60 limited); select 36‑30/36‑36/36‑42 depths; preserve aisles for serviceability. Display plan: map horizontal vs. vertical sightlines; specify arms and mounts; validate support for large 50" displays. Equipment & heat: count CPUs/network gear; select 2–3 cabinets with ventilated doors; add thermostatic fans for high‑load bays. Power/data strategy: HD walls for integrated raceways and long runs; Lite walls for slimmer footprints with direct outlet access. Operator comfort: add PES 360 elements (task light, heaters, cooling) per shift feedback and thermal mapping. Finishes & brand: choose edging for durability/feel; align laminates & powder coats with room branding; add engraved/LED logo where visitor visibility matters. Example Configurations PSAP/9‑1‑1 Dispatcher (Cockpit) Cockpit with focal‑adjustment platform, articulated arms, accessories (task/status light, cooling), custom cabinets with fans, mid‑tone surface with dark trim. NOC Control (Linear) Linear configuration, Bolt‑Thru mounts with 3 monitor arms for flexibility, 2 CPU enclosures per position, lite walls for raceways, neutral laminates to minimize glare, branding at row ends. Power and utilites (Hybrid) Mixed Open pods for collaboration. Resources & Next Steps Explore the feature deep‑dives: Console Footprints & Dimensions Space Planning for Control Rooms Choosing Your Monitor Mount Monitor Arms for Control Rooms HD vs. Lite Wall Systems Built‑In Technology Integration Personal Environment System (PES 360) Accessories & Power Finishes & Edging Options Talk to an expert: Book a space‑planning consultation or request a quote. Fill out our contact form and a member of our team will be in touch.

Why Finishes & Edging Matter in Mission‑Critical Rooms In PSAPs, EOCs, and utilities control rooms, surface materials affect durability, hygiene, glare control, and even operator comfort. The right laminate finish and edge profile protects against 24/7 wear, supports easy cleaning, and helps maintain visual discipline under mixed lighting. Edging Options (What to Specify and Why) Edge Type Profile / Attribute Best Use Wood – MF2 Flat knife edging Clean, modern look where a crisp edge is desired Wood – MF4 Rounded knife edging Softer touch; reduces edge sharpness in high‑traffic stations Urethane – MT1 Knife edging (sealed) Durable, sealed edge to resist spills and chipping Urethane – MT6 Waterfall edging (sealed) Comfort at wrist contact points; excellent impact resistance T‑Molding Bullnose edging Classic rounded feel; bump protection at the perimeter PVC Standard edging Cost‑effective, versatile daily‑use edge Surfaces & Wall Panels: Laminate Palettes Sustema offers a broad range of laminate finishes—solid colors and woodgrains—for worksurfaces and wall panels. This allows facilities to align consoles with brand/room palettes while maintaining durability and cleanability. Note: Printed or on‑screen color previews are approximations; verify selections with physical samples before final approval. Metal Components: Powder‑Coat Options Metallic structures and wall trims are available in multiple powder‑coat colors (e.g., Black, Charcoal, Silver). Coordinating metal finishes with surface tones helps reduce visual clutter and supports wayfinding by zone or pod. Color Strategy for 24/7 Visibility & Glare Control Use mid‑tone worksurfaces with darker trims/edges to minimize reflected glare and visual noise. In rooms with strong overheads or video walls, opt for low‑sheen surfaces and consider darker edging to visually frame the operator’s primary work area. Example Combinations (From the Sustema Palette) Set A: Accessories and Edging (Black), Surfaces (Soho Sequoia), Wall Panels (Black), Metallic Structure (Charcoal Powder Coat). Set B : Edging, Storage cover and Accessories (Black), Metallic structure and Wall trims (Black Powder Coat), Surfaces (Audacity), Wall Panels (Charcoal). Set C : Surfaces and finishing panels (Riviera Mistral Oak), Edging, Accessories, enclosure covers and structure (Black), Metallic structure (Charcoal Powder Coat) Ergonomics, Hygiene & Maintenance Choose edge profiles that support long sessions at the worksurface (rounded or waterfall where wrists rest). Favor sealed edges (urethane MT1/MT6) for spill resistance and easy cleaning. Establish wipe‑down protocols that match finish manufacturer guidance. Branding & Finishing Touches Finish selections should align with end gables and branding elements such as engraved or LED‑lit logos on plexiglass/glass panels. Consistent finish/branding across pods improves wayfinding and visitor experience without adding partitions. Specification Checklist Confirm lighting/glare profile in the room; choose low‑sheen, mid‑tone surfaces for primary work areas. Pick edging by contact comfort and durability (MF4 or MT6 for wrist comfort; MT1 for sealed resilience). Select laminate tones (woodgrain or solids) that reduce visual noise around displays. Match powder‑coat metals to surfaces (e.g., Charcoal/Black/Silver) for a coherent look. Coordinate finish choices with end gables & branding and with privacy panel materials.

Why Accessories & Power Matter in 24/7 Control Rooms Accessories are not afterthoughts—they are performance multipliers. The right mix improves operator comfort, reduces cable clutter, accelerates service, and keeps critical equipment within reach without overloading the worksurface. Power Distribution: Powerbars & Monument Modules Powerbars: up to 10 outlets; mount within walls or on surface frames to keep cords off the desktop. Monument modules: integrate power, USB charger, and USB A+C outlets for easy device charging at the console. Placement: align with HD/Lite wall routing; avoid blocking cabinet doors and removable panels. Thermal Management: Thermostatic Fans Add thermostatic fans in CPU cabinets to prevent overheating during sustained loads. Pair with ventilated, lockable doors and defined airflow paths for stable temperatures. Use fan zoning for high‑load bays and confirm intake/exhaust clearances. Privacy & Visual Discipline: Console Panels Side panels in plexiglass or glass add privacy and reduce lateral distractions. Panel placement also helps with light control and visual boundaries inside pods. Coordinate panel heights with end gables to manage sightlines and glare. Mobile Storage: Pedestals & Drawers Mobile pedestals: two‑ or three‑drawer units on wheels for flexible storage. Box‑file drawers (6" & 12") inside side cabinets for SOPs, binders, and tools. Label drawers by role to speed shift handovers. Seating: 24/7 Ergonomic Chairs 24/7 chairs support round‑the‑clock rotations with ergonomic adjustability and durable materials—critical for PSAP and utilities operators who remain on station for long intervals. Integration Tips: Keep Worksurfaces Clear & Service Fast Route power/data via HD or Lite walls; keep slack loops and labels accessible behind removable finishing panels. Mount powerbars off the desktop; use cable guides and arm‑integrated channels to avoid snags. Leave clearances for sliding CPU shelves and door swings; test with maintenance tools before go‑live. Example Accessory Bundles by Mission PSAP Call‑Taking: Monument power + USB A/C; privacy side panels; mobile pedestal (2‑drawer); 24/7 chair; task light via PES 360; powerbars inside HD walls. Utilities Transmission: Powerbars in HD raceways; thermostatic fans in CPU cabinets; mobile pedestal (3‑drawer); surface‑mounted status light via Sustrack; 24/7 chair with lumbar support. SCADA Analysis Pod: Monument power with extra USB; glass panels for visual separation; clamp‑mounted arm channels; Lite walls for instant outlet access in tight aisles. Specification Checklist (Fast Pass) Define per‑seat power needs (number of outlets, USB). Decide where powerbars live (in walls vs. surface frames) to keep desktops clear. Add thermostatic fans for high‑load cabinets and verify airflow paths. Select privacy panel material/height to fit sightlines and glare control. Choose 24/7 chairs matched to shift length and operator anthropometrics.

Why Local Environment Control Matters in 24/7 Operations Operator alertness is the first line of defense in public safety and utilities control rooms. The Personal Environment System (PES 360) gives each operator localized control over lighting and micro‑climate—reducing fatigue, improving vigilance, and minimizing the need to adjust whole‑room HVAC settings. Core Features of PES 360 Task Light: mountable on the monitor‑arm post or on the console surface for localized illumination without adding glare. Status Light: mountable on the arm post or surface to provide clear, at‑a‑glance state signaling (e.g., on‑call, busy, priority). Base Heaters: located at the base of the console to provide lower‑body/feet warmth during long shifts. Surface‑Integrated Cooling Fans: directed airflow at the worksurface for upper‑body cooling when room setpoints run warm. All features are optional and can be combined per seat. Place controls where operators can adjust settings without breaking posture. Ergonomics & Standards PES 360 is designed with ANSI/HFES ergonomics and ANSI/BIFMA considerations in mind, aligning lighting and airflow placement to operator reach and line‑of‑sight. Localized controls help reduce micro‑motions and visual strain across long rotations. Placement Options & Integration Points Monitor‑Arm Post vs. Surface Mounts: choose the location that preserves sightlines and keeps cabling tidy. Sustrack Compatibility: mount task/status lights to the track for fast reconfiguration alongside arms and accessories. Cockpit Focal‑Adjustment Synergy: pair with Cockpit’s focal‑adjustment platform so operators can tune both viewing distance and task lighting together. Power & Cabling Considerations Use HD walls for centralized raceways or Lite walls for slimmer profiles with instant outlet access. Specify powerbars on the surface frame or inside raceways; keep cords off the worksurface. Label connectors and establish service loops so lights/fans can be swapped without downtime. Example Configurations by Mission PSAP/9‑1‑1 (Night Shift): Task light on arm post to reduce ambient glare; base heaters for operator comfort during low‑load overnight periods; surface‑integrated fans disabled or on low to avoid dry eyes. Utilities T&D (Event Surge): Status lights for at‑a‑glance triage visibility; task lights for map/document clarity; surface‑integrated fans on medium when heat loads rise in a crowded control room. Water/WW SCADA (Cold Facility): Base heaters for lower‑body comfort; task lights with warmer color temperature; status lights facing the aisle for supervisor scan. Selection Checklist (Fast Pass) Identify seat‑by‑seat needs (task light, status light, heat, cooling). Confirm mount points (arm post vs. surface) and Sustrack use where reconfiguration is frequent. Coordinate power with HD/Lite walls and decide powerbar locations early. Set default lighting/cooling profiles by shift (day, swing, night). Train supervisors and operators on controls to ensure consistent use.

Why Technology Integration Matters in 24/7 Operations In public safety and utilities control rooms, uptime hinges on how well equipment is housed, cooled, and serviced. Sustema Transit consoles integrate secure storage, airflow, and access so operators and technicians can focus on the mission—not the hardware. Cabinet Configurations: 2 or 3 Heavy‑Duty Bays Choose 2 or 3 heavy‑duty cabinets to store personal items and secure critical equipment. All cabinets feature lockable, ventilated doors to maximize airflow and security. Add optional low‑noise thermostatic fans to increase airflow and protect gear from overheating. Storage Modules: Drawers & CPU Shelves Box‑file drawers (two sizes: 6" and 12")—available for side cabinets—organize SOPs, binders, and tools. Sliding CPU shelves—available in side and center cabinets—speed maintenance and hot swaps. Reference CPU examples (for planning): ~7.5"W × 17.5"D × 17"H and ~3.5"W × 11.5"D × 13.5"H (actual capacities vary by device mix). Sizing Nuances: Linear vs. Cockpit Cabinet availability and sizing are tied to console width/depth selections: Linear Consoles 72" Linear: small side‑cabinet format (plan device mix accordingly). 84" & 96" Linear: large side‑cabinet format for expanded capacity. Cockpit Consoles 36‑30 depth: small side‑cabinet format. 36‑36 & 36‑42 depths: large side‑cabinet format for higher equipment density. Airflow Strategy & Thermal Management Use ventilated doors and internal baffles to maintain front‑to‑back or bottom‑to‑top airflow paths. Specify low‑noise thermostatic fans in high‑load bays and verify intake/exhaust clearances. Group heat‑generating devices to simplify sensor placement and cable slack loops. Power, Data & Cable Discipline Pair cabinets with HD walls for centralized horizontal/vertical raceways or Lite walls for slimmer profiles with instant outlet access. Mount powerbars within walls or on surface frames to keep the worksurface clear. Maintain service loops and label pass‑throughs for faster MTTR. Security & Service Access Lockable doors protect assets and data; use keyed‑alike or hierarchy schemes as required. Sliding shelves and removable panels reduce technician dwell time and operator disruption. Plan door swing and shelf extension clearances in aisle calculations. Example Configurations PSAP/9‑1‑1 (Cockpit): 3 cabinets with sliding CPU shelves; thermostatic fans on network/CPU bay; Sustrack + focal‑adjustment for displays; HD walls for shared raceways. Utilities Transmission (Linear 96" × 36‑42): 3 cabinets with ventilated doors; fans for server‑class CPUs; Bolt‑Thru primary mounts; powerbars in HD raceways; labeled service loops. Specification Checklist (Fast Pass) Inventory devices by bay; confirm clearances and cable exits before finalizing cabinet count. Select small vs. large side‑cabinet formats based on width/depth (Linear 72 vs. 84/96; Cockpit 36‑30 vs. 36‑36/36‑42). Choose sliding CPU shelves where MTTR is critical; reserve drawers for operators’ active materials. Add thermostatic fans where sustained CPU/GPU loads or ambient heat suggest higher delta‑T. Align cabinet layout with wall system choice (HD vs. Lite) and with monitor mounting to keep pass‑throughs clear.

Why Integrated Wall Systems Matter In mission‑critical rooms, unmanaged cabling is a risk: it slows service, invites failure, and clutters operator spaces. Integrated wall systems consolidate power and data, hide complexity behind finishing panels, and create predictable service routes so technicians can work quickly without disrupting operations. HD Walls: Raceways & Panelized Service Access Integrated power and data raceways route cables horizontally and vertically from one side of the console to another. Power solutions can be installed inside the raceways to keep outlets and powerbars off the worksurface. Removable finishing panels maintain a clean, organized look while preserving fast access for maintenance. Best for: long rows, heavy cabling, shared raceway backbones, and environments where uptime and tidy service routes are paramount. Lite Walls: Slim Profile with Instant Outlet Access More compact than HD (approximately 2" less thickness) to help in tight aisles or constrained footprints. Cut‑outs provide instant access to power outlets right where operators need them. Removable finishing panels still deliver a clean, organized appearance with service access when needed. Best for: pod layouts with tight geometry, retrofit projects, and stations where quick plug‑in access is preferred over centralized raceways. Planning Considerations & Side‑by‑Side Comparison Criterion HD Walls Lite Walls Notes Cable Routing Horizontal & vertical raceways Localized access via panel cut‑outs HD simplifies centralized cable discipline; Lite favors point‑of‑use. Service Access Removable finishing panels Removable finishing panels Both allow fast panel removal for maintenance. Power Integration Power solutions inside raceways Instant outlet access on panels Choose by whether outlets should be centralized or local. Footprint Full depth for larger raceways ≈ 2" thinner overall profile Lite helps preserve aisle width in tight rooms. Best Use High cable density, long runs Tight pods, retrofit, fast plug‑in Match to room geometry and service model. Integrate Walls with Cabinets, Arms & Powerbars Coordinate wall selection with cabinet loads (CPUs, network gear) and add thermostatic fans where heat maps demand. Align monitor arm mounting (Bolt‑Thru, Clamp, or Sustrack) to wall routing so cable slack and pass‑throughs remain serviceable. Mount powerbars within walls or on surface frames to keep the workstation clutter‑free. Aisles, Egress & Safety Protect egress by validating aisle widths after wall thickness is applied—Lite walls can recover critical inches in legacy rooms. Plan raceway entry points at pod seams where carts and technicians can operate without blocking operators. Use panelized walls to isolate service work from operators during live incidents. Example Applications PSAP/9‑1‑1 Core Rows: HD walls with shared raceways behind Back‑to‑Back pods; powerbars inside raceways; removable panels for rapid service without disturbing adjacent seats. Utilities Transmission Control: HD walls for long horizontal and vertical cable runs; sliding CPU shelves in cabinets; fans where cabinet heat loads require airflow. Water/WW SCADA Retrofit: Lite walls to preserve aisle width; instant outlet access via cut‑outs; combine with 84" stations and multi‑level arms. Specification Checklist (Fast Pass) Map cable density and run length: choose HD for centralized raceways; Lite for localized plug‑in access. Validate aisle width and obstructions (doors, columns); use Lite when every inch counts. Decide powerbar placement (in raceway vs. surface frame) early to avoid rework. Confirm panel removal clearances and tool access for on‑floor service. Coordinate with mounting (Bolt‑Thru/Clamp/Sustrack) and cabinet layout (CPU shelves, drawers, fans).

Why Monitor Arms Matter in 24/7 Control Rooms In mission‑critical operations, operators pivot from overviews to detail work in seconds. Articulated monitor arms preserve sightlines, reduce reach and neck strain, and keep cabling disciplined so service events don’t interrupt the floor. Sustema offers a broad selection of articulated arms so you can build horizontal, vertical, and multi‑level arrays—including support for large monitors up to 50 inches—matched to the role and room geometry. Supported Configurations Horizontal arrays: ideal for wide application layouts and map overviews. Vertical stacks: useful for combining live dashboards over primary applications. Multi‑level arrays: maximize pixels in compact footprints; pair with proper reach/tilt. Large monitors up to 50": use arms and mounts rated for panel size and mass; validate aisle and wall sightlines. Integrate Arms with the Right Mounting System Arms perform best when paired with the appropriate mounting method: Bolt‑Thru: cleanest cable routing and maximum stability for fixed layouts. Clamp: fast repositioning along the surface edge when seat roles change. Sustrack: slide arms and accessories along the track for rapid reconfiguration. See mounting guidance . Ergonomics: Posture, Focal Distance & Standards Set arms so operators keep neutral shoulders and a relaxed neck while maintaining a clear focal distance across shifts. Pair Cockpit consoles with the focal‑adjustment platform (Cockpit only) to push/pull the array and tune height; augment with PES 360 task lighting for visual comfort. Design choices align with ANSI/HFES ergonomics and ANSI/BIFMA considerations noted in Sustema documentation. Which Arm Pattern Fits Your Mission? Pattern Best For Notes Dual Horizontal Call‑taking/CAD + secondary apps Wider field; keep primary in center; plan cable entries. Vertical Stack (2‑over‑2 or 3‑over‑2) Dashboards over active work Mind top‑row eye height; verify arm load/tilt. Multi‑Level + Large Panel Supervisory overview + detail Use rated arms up to 50"; confirm sightlines and depth. Cable Management & Serviceability Route power/data along arms with proper strain relief; avoid pinch points at joints. Coordinate with wall systems: HD walls for integrated raceways; Lite walls where slimmer profiles and instant outlet access are needed. Leave clearance for sliding CPU shelves and removable finishing panels for rapid service. Planning Tips (Quick Checklist) Map the display plan by role (dispatcher, supervisor, analyst) before ordering arms. Validate VESA patterns and arm load ratings for each monitor—including large panels up to 50". Confirm arm reach vs. console depth (36‑30 / 36‑36 / 36‑42) so fully extended arms do not obstruct aisles. If using Cockpit, consider the focal‑adjustment platform for on‑the‑fly depth changes. Add PES 360 task/status lights where individual control improves vigilance. Example Setups by Mission PSAP Call‑Taking: Dual horizontal arms with a small auxiliary stack; Sustrack or Clamp for quick seat reconfiguration; PES 360 task light for night shifts. Utilities Transmission: Multi‑level arms with one larger overview panel; Bolt‑Thru for primary stability; coordinate with HD raceways for clean runs. SCADA Analysis: Vertical stack for dashboards above controls; Clamp or Sustrack to adapt during events; verify eye height for top row.

Transit C-300 Series of Dispatch Console , built by Sustema Who Is This Dispatch Buying Guide For? This guide is intended to help you familiarize yourself with the buying process of dispatch consoles for emergency communication centers and PSAPs. If this is your first time building or renovating a control room, these are the steps you will need to follow. What is a Dispatch Console? Dispatch consoles are the "desks" and workstations found in mission-critical work environments dedicated to public safety. These consoles are used inside emergency communication centers where telecommunicators perform their tasks of call-taking and dispatching. Keep in mind that control consoles are also used in monitoring operational activities for a variety of industries outside 911 telecommunications, including security, process control, energy, utilities, transportation, and military applications. Dispatch consoles also differ from standard office furniture due to their need to withstand 24/7 use and integrate customized IT equipment. They also differ in technology integrations such as electrically height-adjustable surfaces, cable management solutions, occupancy sensors, CPU enclosures , power and data outlets, ergonomic design, and 24/7 use certification (among other features). These control consoles are designed to provide users with ergonomic comfort while reducing environmental distractions to allow operators to focus on the task at hand. Since dispatch consoles are specialized furniture, when buying new ones it is important to consider many factors that will impact the design choices and other decisions to be made down the line. Review the guide to an ergonomic setup in a dispatch center here. The 911 Dispatch Console Buying Process 1) Needs Recognition The acquisition of dispatch consoles involves multiple stakeholders coordinating the project. You would normally start after realizing the existing furniture does not meet the current nor future needs of your control center. Likewise, if you are planning a budget for your PSAP, this is where you would normally start. Common reasons for upgrading or replacing dispatch consoles include: Moving out to a new location. Consoles are outdated in terms of ergonomics or functionality. Consoles do not meet your new IT requirements Poor cable management. Void or soon-to-be expired warranty on consoles Consolidation between different agencies. Low retention rate for skilled staff. 2) Initial Contact At this stage, you have identified the need for new dispatch consoles and have started researching potential console providers. Contacting console manufacturers is the first step to help you better assess the different options available in terms of product design, service, and pricing. 3) Needs Analysis Some of the topics discussed with dispatch console manufacturers in this stage include the project scope, console features, and budget. Most manufacturers have a comprehensive list of questions to help them better understand the scope of the project. Important questions might include the number of workstations required, room dimensions, and the number of monitors and users. At Sustema, we take the time to understand your needs so we can offer the best possible solution for your control center. We can have virtual meetings with your team members and guide you through a virtual showroom to showcase the different console models and features. 4) Dispatch Console Design Process Step 1: Floor Plan & Technical Features After we get a clear understanding of your needs, your Sustema representative will prepare and send the design criteria to our design department. Our team of industrial designers will recreate your floor layout and renderings of the new consoles based on your requirements. Once the preliminary designs are completed, you and your team can review the proposed layout and get back to us with any questions or drawing modification requests. Sustema is proud to be recognized for the degree of customization we offer our customers. Step 2: Design & Color Choice When the technical design stage is completed, Sustema offers a wide variety of colors and styles to choose from to match the interior design of your facility. Multiple options are available for the work surface finish, edge styles, CPU enclosures, accessory colors, and more. 5) Purchase Order (P.O.) Once the final drawings are signed and approved, Sustema will start the manufacturing process. The time-frame of this stage often varies as different departments in your organization may be required to approve the purchase order (P.O.). 6) Manufacturing Once the P.O. is received, it will take approximately 8-10 weeks to manufacture all items. Our dispatch consoles are then pre-assembled and tested at our facility for quality assurance. Throughout the process, the Sustema representative will stay in contact with your team to provide updates and answer any questions that you may have. 7) Installation At this stage, Sustema’s representative and project coordinators will help you plan the installation at your facility. Sustema will take care of all the logistics with other contractors to ensure a smooth and easy installation. Our team of certified installers has security clearances to some of the most secure facilities and can also take additional site-specific training to meet your safety protocols. 8) Warranty Sustema stays committed to providing the most advanced and ergonomic console solutions. With over 30 years of experience in the industry, we are now one of the leading dispatch console manufacturers in North America. Sustema offers a limited lifetime warranty on its control room and dispatch consoles. How Long Does it Take to Receive the New Consoles? While no two projects are the same and timelines may vary, having a specific date in mind to have the project completed can make it easier to "reverse engineer" the whole process and determine when consoles need to be ordered. On average, it takes approximately 8-10 weeks to receive the consoles at your facility from the date that the designs and purchase order (P.O.) are approved. Example: For example, if the center needs to be operational by January 1, 2027, the P.O. and final designs must be approved by the second week of October 2026 at the latest. What are the different types of dispatch consoles available? Types of Dispatch Consoles When it comes to dispatch centers, no two facilities are the same. Room dimensions, IT/power requirements, the number of users, the number of LCD monitors, and even the type of application will almost always differ. These elements will all have an impact on the final design and features of the console. For instance, one of the main differentiation factors when designing a dispatch console is the number of worksurfaces. Some consoles will have two surfaces to allow for a separate monitor and keyboard surface, whereas others will only have one where all the accessories and monitors will be mounted on. Next, we will go over the key differences between the two options of worksurfaces available on consoles. Primary zone and secondary zone in a worksurface for dispatch consoles. Single Surface Dispatch Consoles Single surface dispatch consoles are available in two formats: fixed work surface or height-adjustable work surface . The number of monitors, CPUs, and other IT equipment needed on the console will influence the type of surface that it will require. This is why it is important to understand how the console will be used by the operators. Other factors may include the amount of time spent by the operators at their workstations, the cable management system, and power requirements. Requirements for a fixed height work surface control console Consoles with a fixed worksurface require a sturdy leg system to support the IT equipment, CPU monitors, and work surface itself. Sustema uses a steel base structure for all of its consoles to ensure the stability of the workstation over time. The leg system is mounted to the console’s back wall which also serves as a cable management system. Inside the wall, you will find separate cable raceways through which the power/data cables, power bars, and telephone/radio lines will run. The CPU enclosures are attached directly to the lower base of the wall and are easily accessible underneath the console for troubleshooting. The wall system not only serves as a support but can also be used to integrate power/data outlets. The wall system can also be used to mount accessories such as phones, laptops, and file holders, and monitor arms - creating a clutter free workspace . Dual Surface 911 Dispatch Consoles Dual surface dispatch consoles offer the greatest flexibility in terms of ergonomics, functionality, and technology. The electrically height-adjustable surfaces can be raised or lowered independently from each other, enabling users to set their preferred height for monitors and for their mouse and keyboard. In other words, the primary surface serves as the workspace for users, and the secondary surface serves as a support for the monitors. Since users can set their preferred height on each surface, dual surface consoles offer a more comfortable work experience in both the sitting and standing position. Dual surface consoles like the Transit C-300 series also integrate a cable management system inside the CPU enclosures and underneath the console surfaces. The CPU enclosures are secured, ventilated, and can host all the IT equipment required for 24/7 work environments (such as KVMs, 19" rackmounts, and multiple power bars). Types of Floor Layouts Dispatch Center Floor Layout & Configurations A key element to consider when designing furniture for dispatch centers is the way in which the layout can maximize the efficiency and workflow of operators. The console shape, design, and dimensions can all have an influence on the floor layout configuration. Other elements to consider include the number of users on each workstation, the foot traffic during work hours, the required power and data sources, and even the way in which people need to collaborate with each other in the workplace. Custom Floor Layout Configurations Tangible factors like electrical and ventilation have to be considered when planning your dispatch center layout. Equally important are intangible elements such as acoustics, lighting, interior design, and the overall atmosphere of the room. Learn more about setting up an ergonomic dispatch console here. Always keep in mind the main purpose of the emergence dispatch center: Is there anything working against team collaboration in the dispatch call center? For example, the position of the furniture and the design of the alleys. Can a supervisor see all operators in the PSAP? Can they walk to them in a realistic and direct path? Ready to plan your next dispatch console upgrade? First, let's find out which control console is best for you so you can start the process of designing your new dispatch center. Take our Console Survey to tell us about your current setup and what your needs and requirements look like.

Installation No. 24915 About the client, a police organization:   Our client is a police organization that was looking to build a new 911 control center. To support the needs of its population, it employs more than 200 police officers, and provides them with various resources that can address some their local concerns. About the project:   The project involved designing and manufacturing a newly renovated 911 control room that could accommodate 10 heavy duty control consoles to offer a more adequate workplace for visitors and employees. This new center would group all the teams who work as part of the police service. The consoles were to be arranged in the following configuration, 10 control consoles setup in 3 rows, leaving enough space for foot-transit inside the control center. 2 consoles would be placed side by side leaving enough space for a storage unit between the 2 consoles.  As for the requirements of the specialized furniture, the most important include: 10 dispatcher consoles with a large worksurface area in cockpit shape.  Each console should be equipped with 4 CPU enclosures intended for intensive use and include a sliding tray.  4 actuators with a lift capacity of 260 pounds each.  High pressure laminate with Greenguard certification.   Secure cable management integrated.  Integrated power solution.  Include a storage cabinet that can fit between 2 consoles.  Integrated heating system.  Monitor arms compatible with VESA 100x100 mounts that can be adjusted laterally and vertically.  Include a status light with a minimum of 2 colors, white and red.  About the solution:   Our clients chose our heavy-duty consoles to build their modernized 911 control room because they met their specific requirements and could be arranged in their desired configuration to maximize the available space. Our Transit consoles features two large heavy duty work surfaces. A primary and a secondary work surface. Both can be individually height adjusted to fit the operator’s ergonomic needs. The primary worksurface is where the operator can place their keyboards and other utensils. Additionally, the primary worksurface is houses the keypads that control the height adjustments, the heating system and the fans integrated on the worksurface. The secondary worksurface supports the weight of the 3 sturdy monitor arms which can be adjusted to the operator’s desired height and depth. The poles where the monitor arms are mounted, also hold the weight of both the task lamp and the status light. To support the combined weight of both worksurfaces, as well as the constant and intensive use operators will give their control consoles, our furniture is manufactured with a 12-gauge steel substructure. This material ensures its durability and prevents the worksurface from deforming over time. Our consoles have more than enough room to house the required CPUs while leaving room to spare in case our client chooses to add more computers to their setup. The CPU enclosures feature a sliding tray, making it easy to access the IT equipment without causing downtime.  Since the substructure is made from steel, al the critical equipment can be secured under lock and key. The CPU enclosures are accessible on the front and the back of the consoles. On the left side of the console, the client can take advantage of the personal storage included. It is the perfect location to keep personal belongings and files. The heating system is located at the bottom of the console, so that when activated, the heat rises and makes the workstation more comfortable during the winter months.   To connect the CPUs underneath the console to the monitors mounted on the secondary worksurface, the console features a pathway that allows cable to run alongside the substructure. To provide cable management and secure the cables during motion while the operator adjusts the height of the console, the furniture includes cable chains to protect the equipment. About the result:   Our client implemented 10 of our control consoles to create a state-of-the-art control center. Since our consoles are made from steel and high-pressure laminate, they can endure heavy duty use for years to come. With the ergonomic features of our control consoles, our client can provide the operators in the room with a workstation that adapts to their specific needs and requirements. Combining the height adjustability of both work surfaces, and the adaptability of the monitor arms, users can rearrange their console throughout their shift. For example, if the operator wishes to work while standing, they can do so, and the console changes with the push of a button. With the dual work surfaces of the console, operators can take advantage of a wide workspace with enough room to place all their tools. Since the work surface is made from High pressure laminate, users can work without worrying about scratching the surface. Also, with the secondary worksurface, operators don't have to concern themselves with monitor cables getting in the way of their work. The integrated heating system at the bottom of the console, and the fans installed directly on the primary worksurface allow the operators to adjust the temperature at their desired levels. Thanks to the secure cable management our client’s control center ensures their IT equipment stays safe, but also easily accessible to carry maintenance operations.  The open floor layout chosen by our client encourages communication between the operators.  Additionally, the implementation of status lights helps the supervisor to easily identify if a situation requires their attention. Are you building a new control room for 911?   It wasn’t mentioned above but we have more than 25 years of experience in designing and manufacturing specialized furniture for mission critical environments. If you are in the process of building or modernizing a control room, we can help you. Contact our team of specialists and designers that will help you build a control center that meets your specific needs and requirements.    Follow us on social media where we share updates on our products and the design trends that are shaping how 911 supervisors are thinking about the future of their control rooms.

Installation No. 24150 Mayor Domenic J. Sarno, Fire Commissioner BJ Calvi, Deputy Chief of Staff Services David A. Wells, Police Commissioner Cheryl Clapprood, and Chief Administrative and Financial Officer (CAFO) TJ Plante announce the new consolidated centralized dispatch center. About the client, Springfield Emergency Communications Center As the designated 911 Communications center for the City of Springfield, Massachusetts, Springfield Emergency Communications (SEC) plays a crucial role in police and fire emergency response. The highly skilled and committed SEC dispatchers work tirelessly to identify the caller's location and the nature of the emergency to dispatch the appropriate resources promptly. Their core duties include providing public safety responses, coordinating and supporting communication for all public safety activities, and initiating public safety services. At SEC, they prioritize delivering the most effective emergency communications possible by attracting, training, and retaining highly qualified personnel who possess the necessary expertise to provide these critical services. The Project, Upgrading and Centralizing Emergency Dispatch Services The main challenge faced by SEC was the process of upgrading the radio and emergency equipment systems and centralizing Fire & Police emergency response under one roof. The Dispatch Center’s location was previously serving the Springfield Fire Emergency Services. The new centralized dispatch center renovation project included the complete teardown and rebuild of the emergency communications center and moving the Police dispatch and Fire under the same roof. “Having both the Fire and Police dispatchers under one roof will better serve the citizens of Springfield and increase the safety of our Firefighters and Police Officers.” - Fire Commissioner Calvi The renovation project consisted of, installing new center floors and ceilings, updated bathrooms, new lockers, upgrades to the radio and emergency equipment systems, and installing the new fully customized Dispatch Consoles. After several discussions (Phone, email, and Web) around meeting technical, comfort, and performance requirements we came to a design & budget that SEC presented to the City of Springfield Mayor for budget approval. In the review meeting with the Mayor and Procurement team, the City of Springfield decided to go to public bid and invite companies to an onsite to bid on the contract. 14 different companies showed up onsite and Sustema was the chosen vendor to build the Custom Dispatch Consoles. The evaluation was based on meeting all the technical and ergonomic requirements while respecting the budget and offering value beyond the price. The Solution, Providing Comprehensive, Ergonomic Design Solutions with Sustema Dispatch Center Consoles The Sustema design team met all of the technical elements and created ergonomically enhanced consoles that fit within the parameters of the room and maintain ADA compliance. No easy task but the final design resulted in a heavy-duty highly functional dispatch center with a very impressive and empowering visual aesthetic. Some of the key design elements were the future-proofed Monitor columns and arms supporting current and future needs, the soft yet durable edging, secure CPU enclosures, and personal climate control at the console. “This was a team effort from the Mayor to 911 Dispatchers and everyone in between. Special thanks too, City Facilities, Springfield Fire Repair Division, City IT & Fire and Police IT, State911, the Men & Women of the Fire & Police Departments and Sustema, the maker of our consoles. A personal Thank You to my team, job well done!” - Deputy Chief Of Staff Services Wells The Installation, Successful Sustema Installation Enhances Dispatch Facility, and Service Delivery The Sustema installation partners did an excellent job with both the installation and day-to-day communication resulting in an excellent customer experience. The success of this project was very much a Sustema team effort. Starting from the initial conversation with the sales team, followed by internal design meetings to create a product to elevate Sustema over the competition to the operations team who built and tested the product to bring the designs to life. Source* Official Facebook page of Springfield Emergency Communications (SEC), the primary public safety answering point for the City of Springfield, Massachusetts. “The new consolidated dispatch facility will greatly enhance our SPD’s ability to respond and serve and protect our residents. I want to thank the brave and dedicated women and men in Blue for their continued efforts in making this important transition happen.” - Police Commissioner Clapprood Contact Information Sustema has over 25 years in the technical furniture and dispatch console furniture manufacturing industry with thousands of active installations in North America . For more information or any inquiries, please contact us at info@sustema.com .

Installation No. 24016 Transit C-300 - Model M About CAUCA The Centrale des Appels d'Urgence Chaudière-Appalaches (CAUCA) is a nonprofit organization specialized in managing emergency calls for fire, medical, and municipal services. CAUCA provides services for over 1.7 million citizens, covering over 560 municipalities across the province of Quebec, Canada. CAUCA has recently opened a new 911 center in the region of Mont-Tremblant, bringing the organization to a total of 150 employees, including 95 dispatchers. Sustema supplies fifteen (15) consoles in the Mont-Tremblant Emergency Center for Centrale des Appels d'Urgence Chaudière-Appalaches. The Project CAUCA decided to open a second call center with the objective to increase its operational capacity by adding more flexibility in the case of extreme climate events while also pursuing the expansion of their services. When the decision was made to move forward with this project, Sustema was selected as the console provider among multiple manufacturers. The timeline to deliver this project was respected and delivered on time as agreed by both parties. CAUCA’s desire to improve the work environment by optimizing the consoles footprint and increasing user comfort were imperatives for the success of the project. Each console station had to support as many as six (6) 24” monitors, be configure in wors of three (3) workstations, while using minimal footprint to allow for future expansion. Increased comfort for users meant moving towards a lighter, neater, and more streamlined console. A console offering electric height-adjustability capable of adapting to the user’s morphology in just a matter of seconds. Due to pandemic restrictions, Sustema was tasked to develop custom plexiglass protective shields to provide a safe environment for operators. The protective panels had to be transparent in order to promote collaboration and also be easily removable for when restrictions will be lifted. Moreover, the workstations had to be easily accessible for IT personnel to reach the CPUs and electronic equipment underneath the console while also offering maximum foot clearance for dispatchers. The Console Design: With the help of Sustema’s team of industrial designers, multiple layouts and configurations were drawn, evaluated, and discussed with CAUCA to find the optimal solution. The chosen model was a Linear Transit M console . The dual height-adjustable surfaces on the Transit M console combined with the heavy-duty steel base provide the required sturdiness to last multiple years while also enhancing ergonomics for the users. The workstation is attached to a wall system providing cable management capabilities to store power and data cables, offering extra support, and enhancing the overall design of the console. Manufacturing: Once the final design was signed and approved, the manufacturing process began and consoles were sent into production. Before shipping consoles to the client's facility, each part and component was preinstalled and tested for quality assurance at our manufacturing facility. Installation: Once consoles were ready, Sustemas team of certified installers did the whole installation over the course of two days. Today, the site is fully operational and is an example of a success story where Functionality, Design, Technology, and Synergy meet. About Sustema Sustema Inc. has 25 years of experience designing and manufacturing technical furniture for 24/7 mission-critical and IT-intensive work environments. Started as a cable integration company, Sustema now offers a wide variety of custom technical furniture products such as control room consoles , dispatch consoles , technology tables , technical workbenches , training desks , and trading workstations . Let us know how we can help with your next project!

Installation No. 12-409 Focus C-200 Console at the Robotic Mission Control Center About the Client The Robotics Mission Control Centre of the Canadian Space Agency (CSA) is located at CSA headquarters in Saint-Hubert, Quebec. The ground team uses this facility to plan, monitor, and control more than half of all Canadarm2 and Dextre operations unfolding aboard the International Space Station (ISS). The Robotics Mission Control Centre is designed to function in the same way as NASA Mission Control in Houston. The CSA's centre features the same: Ability to send commands Ability to receive data from the ISS, Canadarm2, and Dextre Voice communications systems Video communications systems The Project Hadfield, on the end of the shuttle's Canadarm, deploys Canadarm2 on April 22, 2001. (Credit: NASA) The Robotics Mission Control Center has been operational for many years and at the time the CSA approached Sustema, the facility was going through a system upgrade. Moving from bulky computer systems to lighter and more advanced ones also meant an upgrade of the furniture in which these systems were installed. Furthermore, the previous consoles did not meet ergonomic requirements with operators complaining about the leg space and overall comfort of the control center. These factors created distraction and fatigue issues among operators. Note that CSA operators can work over 8-hour shifts monitoring and controlling multi-million dollar equipment, meaning that designing ergonomic consoles to increase their focus, comfort, and attention was of the utmost importance for Sustema. Another requirement when designing the control room floor layout was the consideration of providing operators with an optimal view of the video wall system to monitor operations. The Solution After a thorough supplier selection process, Sustema was selected by the CSA to design, manufacture, and install the Focus C-200 console at the Robotics Mission Control Center. Sustema was chosen as the preferred supplier due to its ability to design versatile and ergonomic consoles capable of integrating all the technology required to run the CSA operations. The consoles were custom-made to fit the space requirements of the room while giving maximum flexibility to operators to work with multiple monitors simultaneously. The line of sight for the video wall was respected to avoid operator eye fatigue. The Result Sustema designed and manufactured custom Focus C-200 consoles to meet the technical and ergonomic requirements of the Robotics Mission Control Center. The Focus C-200 systems enable operators to work on large worksurfaces and move freely from one station to the other for easy access to data and control systems. Conclusion Sustema's team of control room consultants and industrial designers took into account all the space, ergonomic, and technology requirements of the Robotics Mission Control Center to create a custom console solution. Please contact us if you have any questions regarding our products and services.