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Why Monitor Arms Matter in 24/7 Control Rooms In mission‑critical operations, operators pivot from overviews to detail work in seconds. Articulated monitor arms preserve sightlines, reduce reach and neck strain, and keep cabling disciplined so service events don’t interrupt the floor. Sustema offers a broad selection of articulated arms so you can build horizontal, vertical, and multi‑level arrays—including support for large monitors up to 50 inches—matched to the role and room geometry. Supported Configurations Horizontal arrays: ideal for wide application layouts and map overviews. Vertical stacks: useful for combining live dashboards over primary applications. Multi‑level arrays: maximize pixels in compact footprints; pair with proper reach/tilt. Large monitors up to 50": use arms and mounts rated for panel size and mass; validate aisle and wall sightlines. Integrate Arms with the Right Mounting System Arms perform best when paired with the appropriate mounting method: Bolt‑Thru: cleanest cable routing and maximum stability for fixed layouts. Clamp: fast repositioning along the surface edge when seat roles change. Sustrack: slide arms and accessories along the track for rapid reconfiguration. See mounting guidance . Ergonomics: Posture, Focal Distance & Standards Set arms so operators keep neutral shoulders and a relaxed neck while maintaining a clear focal distance across shifts. Pair Cockpit consoles with the focal‑adjustment platform (Cockpit only) to push/pull the array and tune height; augment with PES 360 task lighting for visual comfort. Design choices align with ANSI/HFES ergonomics and ANSI/BIFMA considerations noted in Sustema documentation. Which Arm Pattern Fits Your Mission? Pattern Best For Notes Dual Horizontal Call‑taking/CAD + secondary apps Wider field; keep primary in center; plan cable entries. Vertical Stack (2‑over‑2 or 3‑over‑2) Dashboards over active work Mind top‑row eye height; verify arm load/tilt. Multi‑Level + Large Panel Supervisory overview + detail Use rated arms up to 50"; confirm sightlines and depth. Cable Management & Serviceability Route power/data along arms with proper strain relief; avoid pinch points at joints. Coordinate with wall systems: HD walls for integrated raceways; Lite walls where slimmer profiles and instant outlet access are needed. Leave clearance for sliding CPU shelves and removable finishing panels for rapid service. Planning Tips (Quick Checklist) Map the display plan by role (dispatcher, supervisor, analyst) before ordering arms. Validate VESA patterns and arm load ratings for each monitor—including large panels up to 50". Confirm arm reach vs. console depth (36‑30 / 36‑36 / 36‑42) so fully extended arms do not obstruct aisles. If using Cockpit, consider the focal‑adjustment platform for on‑the‑fly depth changes. Add PES 360 task/status lights where individual control improves vigilance. Example Setups by Mission PSAP Call‑Taking: Dual horizontal arms with a small auxiliary stack; Sustrack or Clamp for quick seat reconfiguration; PES 360 task light for night shifts. Utilities Transmission: Multi‑level arms with one larger overview panel; Bolt‑Thru for primary stability; coordinate with HD raceways for clean runs. SCADA Analysis: Vertical stack for dashboards above controls; Clamp or Sustrack to adapt during events; verify eye height for top row.

Transit C-300 Series of Dispatch Console , built by Sustema Who Is This Dispatch Buying Guide For? This guide is intended to help you familiarize yourself with the buying process of dispatch consoles for emergency communication centers and PSAPs. If this is your first time building or renovating a control room, these are the steps you will need to follow. What is a Dispatch Console? Dispatch consoles are the "desks" and workstations found in mission-critical work environments dedicated to public safety. These consoles are used inside emergency communication centers where telecommunicators perform their tasks of call-taking and dispatching. Keep in mind that control consoles are also used in monitoring operational activities for a variety of industries outside 911 telecommunications, including security, process control, energy, utilities, transportation, and military applications. Dispatch consoles also differ from standard office furniture due to their need to withstand 24/7 use and integrate customized IT equipment. They also differ in technology integrations such as electrically height-adjustable surfaces, cable management solutions, occupancy sensors, CPU enclosures , power and data outlets, ergonomic design, and 24/7 use certification (among other features). These control consoles are designed to provide users with ergonomic comfort while reducing environmental distractions to allow operators to focus on the task at hand. Since dispatch consoles are specialized furniture, when buying new ones it is important to consider many factors that will impact the design choices and other decisions to be made down the line. Review the guide to an ergonomic setup in a dispatch center here. The 911 Dispatch Console Buying Process 1) Needs Recognition The acquisition of dispatch consoles involves multiple stakeholders coordinating the project. You would normally start after realizing the existing furniture does not meet the current nor future needs of your control center. Likewise, if you are planning a budget for your PSAP, this is where you would normally start. Common reasons for upgrading or replacing dispatch consoles include: Moving out to a new location. Consoles are outdated in terms of ergonomics or functionality. Consoles do not meet your new IT requirements Poor cable management. Void or soon-to-be expired warranty on consoles Consolidation between different agencies. Low retention rate for skilled staff. 2) Initial Contact At this stage, you have identified the need for new dispatch consoles and have started researching potential console providers. Contacting console manufacturers is the first step to help you better assess the different options available in terms of product design, service, and pricing. 3) Needs Analysis Some of the topics discussed with dispatch console manufacturers in this stage include the project scope, console features, and budget. Most manufacturers have a comprehensive list of questions to help them better understand the scope of the project. Important questions might include the number of workstations required, room dimensions, and the number of monitors and users. At Sustema, we take the time to understand your needs so we can offer the best possible solution for your control center. We can have virtual meetings with your team members and guide you through a virtual showroom to showcase the different console models and features. 4) Dispatch Console Design Process Step 1: Floor Plan & Technical Features After we get a clear understanding of your needs, your Sustema representative will prepare and send the design criteria to our design department. Our team of industrial designers will recreate your floor layout and renderings of the new consoles based on your requirements. Once the preliminary designs are completed, you and your team can review the proposed layout and get back to us with any questions or drawing modification requests. Sustema is proud to be recognized for the degree of customization we offer our customers. Step 2: Design & Color Choice When the technical design stage is completed, Sustema offers a wide variety of colors and styles to choose from to match the interior design of your facility. Multiple options are available for the work surface finish, edge styles, CPU enclosures, accessory colors, and more. 5) Purchase Order (P.O.) Once the final drawings are signed and approved, Sustema will start the manufacturing process. The time-frame of this stage often varies as different departments in your organization may be required to approve the purchase order (P.O.). 6) Manufacturing Once the P.O. is received, it will take approximately 8-10 weeks to manufacture all items. Our dispatch consoles are then pre-assembled and tested at our facility for quality assurance. Throughout the process, the Sustema representative will stay in contact with your team to provide updates and answer any questions that you may have. 7) Installation At this stage, Sustema’s representative and project coordinators will help you plan the installation at your facility. Sustema will take care of all the logistics with other contractors to ensure a smooth and easy installation. Our team of certified installers has security clearances to some of the most secure facilities and can also take additional site-specific training to meet your safety protocols. 8) Warranty Sustema stays committed to providing the most advanced and ergonomic console solutions. With over 30 years of experience in the industry, we are now one of the leading dispatch console manufacturers in North America. Sustema offers a limited lifetime warranty on its control room and dispatch consoles. How Long Does it Take to Receive the New Consoles? While no two projects are the same and timelines may vary, having a specific date in mind to have the project completed can make it easier to "reverse engineer" the whole process and determine when consoles need to be ordered. On average, it takes approximately 8-10 weeks to receive the consoles at your facility from the date that the designs and purchase order (P.O.) are approved. Example: For example, if the center needs to be operational by January 1, 2027, the P.O. and final designs must be approved by the second week of October 2026 at the latest. What are the different types of dispatch consoles available? Types of Dispatch Consoles When it comes to dispatch centers, no two facilities are the same. Room dimensions, IT/power requirements, the number of users, the number of LCD monitors, and even the type of application will almost always differ. These elements will all have an impact on the final design and features of the console. For instance, one of the main differentiation factors when designing a dispatch console is the number of worksurfaces. Some consoles will have two surfaces to allow for a separate monitor and keyboard surface, whereas others will only have one where all the accessories and monitors will be mounted on. Next, we will go over the key differences between the two options of worksurfaces available on consoles. Primary zone and secondary zone in a worksurface for dispatch consoles. Single Surface Dispatch Consoles Single surface dispatch consoles are available in two formats: fixed work surface or height-adjustable work surface . The number of monitors, CPUs, and other IT equipment needed on the console will influence the type of surface that it will require. This is why it is important to understand how the console will be used by the operators. Other factors may include the amount of time spent by the operators at their workstations, the cable management system, and power requirements. Requirements for a fixed height work surface control console Consoles with a fixed worksurface require a sturdy leg system to support the IT equipment, CPU monitors, and work surface itself. Sustema uses a steel base structure for all of its consoles to ensure the stability of the workstation over time. The leg system is mounted to the console’s back wall which also serves as a cable management system. Inside the wall, you will find separate cable raceways through which the power/data cables, power bars, and telephone/radio lines will run. The CPU enclosures are attached directly to the lower base of the wall and are easily accessible underneath the console for troubleshooting. The wall system not only serves as a support but can also be used to integrate power/data outlets. The wall system can also be used to mount accessories such as phones, laptops, and file holders, and monitor arms - creating a clutter free workspace . Dual Surface 911 Dispatch Consoles Dual surface dispatch consoles offer the greatest flexibility in terms of ergonomics, functionality, and technology. The electrically height-adjustable surfaces can be raised or lowered independently from each other, enabling users to set their preferred height for monitors and for their mouse and keyboard. In other words, the primary surface serves as the workspace for users, and the secondary surface serves as a support for the monitors. Since users can set their preferred height on each surface, dual surface consoles offer a more comfortable work experience in both the sitting and standing position. Dual surface consoles like the Transit C-300 series also integrate a cable management system inside the CPU enclosures and underneath the console surfaces. The CPU enclosures are secured, ventilated, and can host all the IT equipment required for 24/7 work environments (such as KVMs, 19" rackmounts, and multiple power bars). Types of Floor Layouts Dispatch Center Floor Layout & Configurations A key element to consider when designing furniture for dispatch centers is the way in which the layout can maximize the efficiency and workflow of operators. The console shape, design, and dimensions can all have an influence on the floor layout configuration. Other elements to consider include the number of users on each workstation, the foot traffic during work hours, the required power and data sources, and even the way in which people need to collaborate with each other in the workplace. Custom Floor Layout Configurations Tangible factors like electrical and ventilation have to be considered when planning your dispatch center layout. Equally important are intangible elements such as acoustics, lighting, interior design, and the overall atmosphere of the room. Learn more about setting up an ergonomic dispatch console here. Always keep in mind the main purpose of the emergence dispatch center: Is there anything working against team collaboration in the dispatch call center? For example, the position of the furniture and the design of the alleys. Can a supervisor see all operators in the PSAP? Can they walk to them in a realistic and direct path? Ready to plan your next dispatch console upgrade? First, let's find out which control console is best for you so you can start the process of designing your new dispatch center. Take our Console Survey to tell us about your current setup and what your needs and requirements look like.

Installation No. 24915 About the client, a police organization:   Our client is a police organization that was looking to build a new 911 control center. To support the needs of its population, it employs more than 200 police officers, and provides them with various resources that can address some their local concerns. About the project:   The project involved designing and manufacturing a newly renovated 911 control room that could accommodate 10 heavy duty control consoles to offer a more adequate workplace for visitors and employees. This new center would group all the teams who work as part of the police service. The consoles were to be arranged in the following configuration, 10 control consoles setup in 3 rows, leaving enough space for foot-transit inside the control center. 2 consoles would be placed side by side leaving enough space for a storage unit between the 2 consoles.  As for the requirements of the specialized furniture, the most important include: 10 dispatcher consoles with a large worksurface area in cockpit shape.  Each console should be equipped with 4 CPU enclosures intended for intensive use and include a sliding tray.  4 actuators with a lift capacity of 260 pounds each.  High pressure laminate with Greenguard certification.   Secure cable management integrated.  Integrated power solution.  Include a storage cabinet that can fit between 2 consoles.  Integrated heating system.  Monitor arms compatible with VESA 100x100 mounts that can be adjusted laterally and vertically.  Include a status light with a minimum of 2 colors, white and red.  About the solution:   Our clients chose our heavy-duty consoles to build their modernized 911 control room because they met their specific requirements and could be arranged in their desired configuration to maximize the available space. Our Transit consoles features two large heavy duty work surfaces. A primary and a secondary work surface. Both can be individually height adjusted to fit the operator’s ergonomic needs. The primary worksurface is where the operator can place their keyboards and other utensils. Additionally, the primary worksurface is houses the keypads that control the height adjustments, the heating system and the fans integrated on the worksurface. The secondary worksurface supports the weight of the 3 sturdy monitor arms which can be adjusted to the operator’s desired height and depth. The poles where the monitor arms are mounted, also hold the weight of both the task lamp and the status light. To support the combined weight of both worksurfaces, as well as the constant and intensive use operators will give their control consoles, our furniture is manufactured with a 12-gauge steel substructure. This material ensures its durability and prevents the worksurface from deforming over time. Our consoles have more than enough room to house the required CPUs while leaving room to spare in case our client chooses to add more computers to their setup. The CPU enclosures feature a sliding tray, making it easy to access the IT equipment without causing downtime.  Since the substructure is made from steel, al the critical equipment can be secured under lock and key. The CPU enclosures are accessible on the front and the back of the consoles. On the left side of the console, the client can take advantage of the personal storage included. It is the perfect location to keep personal belongings and files. The heating system is located at the bottom of the console, so that when activated, the heat rises and makes the workstation more comfortable during the winter months.   To connect the CPUs underneath the console to the monitors mounted on the secondary worksurface, the console features a pathway that allows cable to run alongside the substructure. To provide cable management and secure the cables during motion while the operator adjusts the height of the console, the furniture includes cable chains to protect the equipment. About the result:   Our client implemented 10 of our control consoles to create a state-of-the-art control center. Since our consoles are made from steel and high-pressure laminate, they can endure heavy duty use for years to come. With the ergonomic features of our control consoles, our client can provide the operators in the room with a workstation that adapts to their specific needs and requirements. Combining the height adjustability of both work surfaces, and the adaptability of the monitor arms, users can rearrange their console throughout their shift. For example, if the operator wishes to work while standing, they can do so, and the console changes with the push of a button. With the dual work surfaces of the console, operators can take advantage of a wide workspace with enough room to place all their tools. Since the work surface is made from High pressure laminate, users can work without worrying about scratching the surface. Also, with the secondary worksurface, operators don't have to concern themselves with monitor cables getting in the way of their work. The integrated heating system at the bottom of the console, and the fans installed directly on the primary worksurface allow the operators to adjust the temperature at their desired levels. Thanks to the secure cable management our client’s control center ensures their IT equipment stays safe, but also easily accessible to carry maintenance operations.  The open floor layout chosen by our client encourages communication between the operators.  Additionally, the implementation of status lights helps the supervisor to easily identify if a situation requires their attention. Are you building a new control room for 911?   It wasn’t mentioned above but we have more than 25 years of experience in designing and manufacturing specialized furniture for mission critical environments. If you are in the process of building or modernizing a control room, we can help you. Contact our team of specialists and designers that will help you build a control center that meets your specific needs and requirements.    Follow us on social media where we share updates on our products and the design trends that are shaping how 911 supervisors are thinking about the future of their control rooms.

Screen positioning in a control room will depend on the needs of the workstation and the comfort of the operators who must maintain a high degree of concentration. An improper setup will result in work-related injuries and increased burnout. As a manufacturer of control room furniture, we have seen many successful implementations of multiple monitor layouts adapted to different industries and workflows. We have put together this simple guide you can follow to review your monitor setup. Quick Monitor Tweaks for Your Control Room Workstation: Put priority info front and center.  Make one primary monitor your “home base” at eye level; push secondary/tertiary screens to the sides so your neck and eyes aren’t doing the heavy lifting. Keep screens at arm’s length (~20 in / 50 cm).  This helps prevent leaning and reduces eye strain during long shifts. Set height just below your eye line.  Aim the top of each display at—or slightly below—eye level, with the visual center about ~10° below  horizontal for a neutral neck posture. Tilt like a book.  Angle each monitor so it “faces” you directly, the way you would tilt a book for comfortable reading. Using two rows? Align edges at eye level.  Keep the bottom edge of the top row and the top edge of the bottom row near eye height; lightly angle the upper row downward. Follow natural scan patterns.  Arrange content in an “F” pattern   across screens—most critical at the top-left of the primary, then cascade importance to the right and downward. Minimize window switching.  Use window snap features and virtual desktops  to keep active views visible and cut down on constant app hopping. Standardize layouts across consoles.  Consistent screen arrangements reduce cognitive load between shifts and help operators find information faster. Protect your “20° reach zone.”  Keep keyboard/mouse where your hands naturally rest and move the mouse from the elbow—not the shoulder—to limit strain. Control glare with task lighting.  Light from the sides (not overhead) and avoid reflections on screens to reduce eye fatigue. Give eyes a rhythm: 20–20–20.  Every 20 minutes, look 20 feet away for 20 seconds; adjust brightness/contrast to match room lighting. Review setups regularly.  Screen positioning should fit each operator’s workflow; poor placement can drive discomfort and burnout—make adjustments part of routine checks. PART 1: Guidelines for monitor setup. Source : Canadian Center for Occupational Health and Safety. Proper position is determined by two factors, the viewing angle and the viewing distance. The viewing angle is determined by the invisible horizontal line connecting the viewer's eyes and the centre of the object being looked at, which in this case is a monitor. According to researchers, the optimal viewing angle to range from about 15 degrees to almost 30 degrees. The right viewing distance is the one at which the computer operator can easily read the screen without experiencing eyestrain. This is always subjective to the user of the workstation and what is correct can change over time due to age. Generally speaking, an arm’s length is a good estimation which leaves only some minor personal adjustments. PART 2: Adjustments for multiple monitors. Using multiple monitors can increase productivity but it can also increase work-related musculoskeletal disorders. Screen positioning of multiple monitors is important because depending on how the monitors are laid out, you may have to swivel your head left and right or up and down repeatedly. Other adverse effects of a poorly located monitor are eye irritation, blurred vision, dry burning eyes and headaches, collectively called eyestrain. While still following the recommendations for a single monitor, the challenge is reducing head and body twisting and eye travel. First, determine how much you use each monitor.  Do you use one more than the other(s)? If you use all monitors equally: Position the monitors in front of you with the edges touching. Place the monitors at an angle, creating a semi-circle. If you use one monitor more often : Place the monitor you use most directly in front of you as if it were a single monitor. Place the secondary monitor on one side, and at an angle (half of a semi-circle). PART 3: Monitor layouts that we recommend for control room consoles. Dual monitor setups are tricky. Parallel to each other and centered on my desk. Aesthetically pleasing, not the most optimal for productivity or ergonomic. With the bezel in the middle you will spend most of your time with your head turned to the left or right. Dual monitor setup. Even if you position your chair to one side and focus on only one monitor. The second monitor will be off-angle and will become hard to see. The best way to fix this is to place one monitor directly in front of you and the second monitor at an off angle, leaving it for low priority and infrequent applications. While the most important applications are done on the main monitor. By having one monitor be the main focus of your setup, you decrease the neck movement you have to perform every time you switch your focus which will help to reduce neck strain in the long run. Alternatively, it is quite popular to use the second monitor in portrait orientation, however this can be inconvenient because the secondary monitor can force you to move your neck up and down if it is too large. But with a monitor that matches the height of the main monitor it can simply blend into the side and serve as a perfect companion screen. Ideal for reading documentation, opening communication applications, secondary tools for short periods of time and monitoring dashboards. Example of main monitor in the middle of the console. Next is the stack setup . It requires equipment to setup two rows of monitors, and it requires you to look up. That is why the middle of bezels of both monitors must be positioned at eye level, so operators can simply move their eyes up and down instead of moving their neck up and down. This is a good idea if your main display is larger than the second one. Example of a stack setup. A triple setup relies on having a main monitor right in front of you with 2 secondary monitors to the sides. They can be placed horizontally or in portrait orientation. While they can all be the same size, a popular option is to have the main monitor be larger than the secondary ones, for example in EMS control rooms the main monitors are 45-inch monitors and the secondary one’s range between 24 to 27 inch. Example of a triple monitor setup. Want to build a new control room setup? Our Console Survey will help us determine which control room console best suits your needs. Tell us about your space, your current equipment and what you would like to see in your next control room?

Installation No. 24150 Mayor Domenic J. Sarno, Fire Commissioner BJ Calvi, Deputy Chief of Staff Services David A. Wells, Police Commissioner Cheryl Clapprood, and Chief Administrative and Financial Officer (CAFO) TJ Plante announce the new consolidated centralized dispatch center. About the client, Springfield Emergency Communications Center As the designated 911 Communications center for the City of Springfield, Massachusetts, Springfield Emergency Communications (SEC) plays a crucial role in police and fire emergency response. The highly skilled and committed SEC dispatchers work tirelessly to identify the caller's location and the nature of the emergency to dispatch the appropriate resources promptly. Their core duties include providing public safety responses, coordinating and supporting communication for all public safety activities, and initiating public safety services. At SEC, they prioritize delivering the most effective emergency communications possible by attracting, training, and retaining highly qualified personnel who possess the necessary expertise to provide these critical services. The Project, Upgrading and Centralizing Emergency Dispatch Services The main challenge faced by SEC was the process of upgrading the radio and emergency equipment systems and centralizing Fire & Police emergency response under one roof. The Dispatch Center’s location was previously serving the Springfield Fire Emergency Services. The new centralized dispatch center renovation project included the complete teardown and rebuild of the emergency communications center and moving the Police dispatch and Fire under the same roof. “Having both the Fire and Police dispatchers under one roof will better serve the citizens of Springfield and increase the safety of our Firefighters and Police Officers.” - Fire Commissioner Calvi The renovation project consisted of, installing new center floors and ceilings, updated bathrooms, new lockers, upgrades to the radio and emergency equipment systems, and installing the new fully customized Dispatch Consoles. After several discussions (Phone, email, and Web) around meeting technical, comfort, and performance requirements we came to a design & budget that SEC presented to the City of Springfield Mayor for budget approval. In the review meeting with the Mayor and Procurement team, the City of Springfield decided to go to public bid and invite companies to an onsite to bid on the contract. 14 different companies showed up onsite and Sustema was the chosen vendor to build the Custom Dispatch Consoles. The evaluation was based on meeting all the technical and ergonomic requirements while respecting the budget and offering value beyond the price. The Solution, Providing Comprehensive, Ergonomic Design Solutions with Sustema Dispatch Center Consoles The Sustema design team met all of the technical elements and created ergonomically enhanced consoles that fit within the parameters of the room and maintain ADA compliance. No easy task but the final design resulted in a heavy-duty highly functional dispatch center with a very impressive and empowering visual aesthetic. Some of the key design elements were the future-proofed Monitor columns and arms supporting current and future needs, the soft yet durable edging, secure CPU enclosures, and personal climate control at the console. “This was a team effort from the Mayor to 911 Dispatchers and everyone in between. Special thanks too, City Facilities, Springfield Fire Repair Division, City IT & Fire and Police IT, State911, the Men & Women of the Fire & Police Departments and Sustema, the maker of our consoles. A personal Thank You to my team, job well done!” - Deputy Chief Of Staff Services Wells The Installation, Successful Sustema Installation Enhances Dispatch Facility, and Service Delivery The Sustema installation partners did an excellent job with both the installation and day-to-day communication resulting in an excellent customer experience. The success of this project was very much a Sustema team effort. Starting from the initial conversation with the sales team, followed by internal design meetings to create a product to elevate Sustema over the competition to the operations team who built and tested the product to bring the designs to life. Source* Official Facebook page of Springfield Emergency Communications (SEC), the primary public safety answering point for the City of Springfield, Massachusetts. “The new consolidated dispatch facility will greatly enhance our SPD’s ability to respond and serve and protect our residents. I want to thank the brave and dedicated women and men in Blue for their continued efforts in making this important transition happen.” - Police Commissioner Clapprood Contact Information Sustema has over 25 years in the technical furniture and dispatch console furniture manufacturing industry with thousands of active installations in North America . For more information or any inquiries, please contact us at info@sustema.com .

Installation No. 24016 Transit C-300 - Model M About CAUCA The Centrale des Appels d'Urgence Chaudière-Appalaches (CAUCA) is a nonprofit organization specialized in managing emergency calls for fire, medical, and municipal services. CAUCA provides services for over 1.7 million citizens, covering over 560 municipalities across the province of Quebec, Canada. CAUCA has recently opened a new 911 center in the region of Mont-Tremblant, bringing the organization to a total of 150 employees, including 95 dispatchers. Sustema supplies fifteen (15) consoles in the Mont-Tremblant Emergency Center for Centrale des Appels d'Urgence Chaudière-Appalaches. The Project CAUCA decided to open a second call center with the objective to increase its operational capacity by adding more flexibility in the case of extreme climate events while also pursuing the expansion of their services. When the decision was made to move forward with this project, Sustema was selected as the console provider among multiple manufacturers. The timeline to deliver this project was respected and delivered on time as agreed by both parties. CAUCA’s desire to improve the work environment by optimizing the consoles footprint and increasing user comfort were imperatives for the success of the project. Each console station had to support as many as six (6) 24” monitors, be configure in wors of three (3) workstations, while using minimal footprint to allow for future expansion. Increased comfort for users meant moving towards a lighter, neater, and more streamlined console. A console offering electric height-adjustability capable of adapting to the user’s morphology in just a matter of seconds. Due to pandemic restrictions, Sustema was tasked to develop custom plexiglass protective shields to provide a safe environment for operators. The protective panels had to be transparent in order to promote collaboration and also be easily removable for when restrictions will be lifted. Moreover, the workstations had to be easily accessible for IT personnel to reach the CPUs and electronic equipment underneath the console while also offering maximum foot clearance for dispatchers. The Console Design: With the help of Sustema’s team of industrial designers, multiple layouts and configurations were drawn, evaluated, and discussed with CAUCA to find the optimal solution. The chosen model was a Linear Transit M console . The dual height-adjustable surfaces on the Transit M console combined with the heavy-duty steel base provide the required sturdiness to last multiple years while also enhancing ergonomics for the users. The workstation is attached to a wall system providing cable management capabilities to store power and data cables, offering extra support, and enhancing the overall design of the console. Manufacturing: Once the final design was signed and approved, the manufacturing process began and consoles were sent into production. Before shipping consoles to the client's facility, each part and component was preinstalled and tested for quality assurance at our manufacturing facility. Installation: Once consoles were ready, Sustemas team of certified installers did the whole installation over the course of two days. Today, the site is fully operational and is an example of a success story where Functionality, Design, Technology, and Synergy meet. About Sustema Sustema Inc. has 25 years of experience designing and manufacturing technical furniture for 24/7 mission-critical and IT-intensive work environments. Started as a cable integration company, Sustema now offers a wide variety of custom technical furniture products such as control room consoles , dispatch consoles , technology tables , technical workbenches , training desks , and trading workstations . Let us know how we can help with your next project!

Installation No. 12-409 Focus C-200 Console at the Robotic Mission Control Center About the Client The Robotics Mission Control Centre of the Canadian Space Agency (CSA) is located at CSA headquarters in Saint-Hubert, Quebec. The ground team uses this facility to plan, monitor, and control more than half of all Canadarm2 and Dextre operations unfolding aboard the International Space Station (ISS). The Robotics Mission Control Centre is designed to function in the same way as NASA Mission Control in Houston. The CSA's centre features the same: Ability to send commands Ability to receive data from the ISS, Canadarm2, and Dextre Voice communications systems Video communications systems The Project Hadfield, on the end of the shuttle's Canadarm, deploys Canadarm2 on April 22, 2001. (Credit: NASA) The Robotics Mission Control Center has been operational for many years and at the time the CSA approached Sustema, the facility was going through a system upgrade. Moving from bulky computer systems to lighter and more advanced ones also meant an upgrade of the furniture in which these systems were installed. Furthermore, the previous consoles did not meet ergonomic requirements with operators complaining about the leg space and overall comfort of the control center. These factors created distraction and fatigue issues among operators. Note that CSA operators can work over 8-hour shifts monitoring and controlling multi-million dollar equipment, meaning that designing ergonomic consoles to increase their focus, comfort, and attention was of the utmost importance for Sustema. Another requirement when designing the control room floor layout was the consideration of providing operators with an optimal view of the video wall system to monitor operations. The Solution After a thorough supplier selection process, Sustema was selected by the CSA to design, manufacture, and install the Focus C-200 console at the Robotics Mission Control Center. Sustema was chosen as the preferred supplier due to its ability to design versatile and ergonomic consoles capable of integrating all the technology required to run the CSA operations. The consoles were custom-made to fit the space requirements of the room while giving maximum flexibility to operators to work with multiple monitors simultaneously. The line of sight for the video wall was respected to avoid operator eye fatigue. The Result Sustema designed and manufactured custom Focus C-200 consoles to meet the technical and ergonomic requirements of the Robotics Mission Control Center. The Focus C-200 systems enable operators to work on large worksurfaces and move freely from one station to the other for easy access to data and control systems. Conclusion Sustema's team of control room consultants and industrial designers took into account all the space, ergonomic, and technology requirements of the Robotics Mission Control Center to create a custom console solution. Please contact us if you have any questions regarding our products and services.

Installation No. 09-222 About the Client "At every step of the passenger experience, from check-in to baggage tracking, the SITA Command Center works around the clock, in Montreal and Singapore, to ensure there are no hitches throughout the journey." - APEX Originally known as the "Société Internationale de Télécommunications Aéronautiques", SITA was founded in 1949 as a cooperative by 11 European and U.S. airlines to build a communications network for the aviation industry. Today, SITA supports about 55,000 airport check-in kiosks, in addition to providing communications networks for Airbus SE and Boeing Co., the world’s two largest commercial jet-makers (Montréal Gazette). About the Project When SITA first approached Sustema, they wanted to create a distinctive, enjoyable, and inspiring environment for its employees and customers all around the world. In order to handle the worldwide telecommunication networks, the new network command center needed to support over 100 agents with each work area having specialized console workstations ergonomically designed to minimize user fatigue, discomfort and to eliminate desktop clutter.  Workstations needed to have special access for equipment and wiring and had to be of modular design to allow for future flexibility and growth. The consoles also had to be designed to create a productive and comfortable workspace and give the users privacy where needed. Sustema was selected as the preferred vendor by DFAIT (Department of Foreign Affairs and International Trade) to design and manufacture specialized technical console workstation furniture for its new Emergency Watch and Response Centre. The Centre is comprised of two individual areas: the principal call centre and the response room. The Solution Focus C-200 - SITA Command Center Console Sustema's team of industrial designers worked in close collaboration with DFAIT’s in-house design team to develop the final solution. Thanks to Sustema's experience regarding communication center layouts and the industry best practices to tailor the space, the client selected the Focus C-200 console to furnish and organize its space. The Focus console is ergonomically designed for intensive use and responded to all the technical and functional requests made by the client. The Focus console allows for a high density of equipment, wiring, and electrical services in addition to offering comfort and functionality for users and managers. In all, Sustema provided the complete portfolio of the 90 workstations and met every criterion presented by the client: ergonomics, technology implementation, esthetics, and finishes. Sustema also worked closely with the DFAIT group on planning, budgeting, and implementation.  The Emergency Watch and Response Centre is now SITA's flagship command center in North America. Should a blackout occur, SITA can count on generators and an uninterruptible power supply to keep the Montreal facility running. As part of a disaster recovery process, local managers can also wake up their Singapore-based colleagues so that backup engineers are fully operational within 30 minutes of receiving a phone call. (Montreal Gazette) The Installation At any given time, about 70 staff are monitoring data and applications from 30,000 common-use terminals and check-in kiosks for airlines, airports, and airport authorities across 200 countries. A row of seven-foot-tall screens that runs almost the width of the room acts as the motherboard, displaying real-time data from airlines, airports, servers, kiosks and baggage systems (APEX). Today, SITA’s Montreal center has been operating for over 12 years, running 13 hours a day and taking turns with the Singapore location to ensure around-the-clock coverage seven days a week. The combined staff of about 160 is split almost equally between the two cities and includes people of more than 15 nationalities, fluent in more than 20 languages. “Customers don’t see anything, passengers go on their journey, board their flights.” – Chantal Dubé, SITA Command Center Together with its Singapore twin, the Montreal command center is dedicated to solving problems affecting the “mission-critical” computer and communications systems used by airlines, airports, and air-traffic-control providers around the clock. Air transport is its sole focus. Only last year, SITA says it resolved 81 percent of all major incidents within two hours. SITA says its command centers allow it to monitor, manage and support the operations of more than 1,000 airports and 1,000 airlines. (Montreal Gazette) Prior to having two command centers, SITA had separate support channels for various services. In 2010, they were consolidated into the SITA Command Center in Montreal, which operated on a 24-hour cycle, 365 days a year. But overnight shifts proved difficult to keep up, and a year later, a second office was established in Singapore. Now, by 7:30 a.m. each day, the command center’s operations are officially passed from Singapore to Montreal like an Olympic Torch – only without the fanfare. Singapore shuts down to sleep and the operations carry on in Montreal, where computers are humming, screens are alight, and somewhere, a coffee pot is on (APEX). Sources: https://montrealgazette.com/business/local-business/sky-watch-inside-montreals-hidden-air-transport-command-centre https://apex.aero/articles/behind-scenes-sitas-airport-operations/

Installation No. 24236 “My CEO was there this afternoon and was dumbfounded by the quality of the consoles. Everyone here is really happy with the consoles.” Felipe Cruz - Project Director About the client When Aerostar took over management of the Luis Muñoz Marín International Airport in San Juan, Puerto Rico , they set out to modernize every aspect of the airport's operations. As part of their ambitious upgrade, they turned their attention to the airport control center, recognizing the importance of having state-of-the-art consoles that could improve the efficiency and safety of air traffic management. Aerostar, which has a forty-year lease to operate and manage the airport, worked closely with Sustema to design and install high-tech, durable, and ergonomic consoles that could meet the unique demands of the airport's bustling environment. In this blog post, we'll explore how these consoles have transformed the airport's control center and helped to ensure that SJU remains a vital hub for both passengers and cargo throughout the region. The project When we were approached by the Luis Muñoz Marín International Airport in San Juan, Puerto Rico to design a state-of-the-art console system for their airport control center, we were excited by the opportunity to showcase our expertise in specialized furniture manufacturing. The project had specific requirements, including the need to accommodate between 6 and 8 workstations, including supervisors and dispatchers, each with support for a minimum of four 22-inch monitors and enclosures for CPUs. Additionally, the raised floors of the control room had to be considered in our floor layout design. The solution Through an in-depth and collaborative consultation process, we worked closely with Aerostar to identify the scope of the project, the required console features, and the budget. After carefully considering all of their needs and preferences, Aerostar chose our Transit S console as the ideal solution for their airport control center. Designed with durability, ergonomics, and versatility in mind, the Transit S console met all of Aerostar's requirements and exceeded their expectations, ensuring a seamless and efficient operation of the airport's control center. The result Aerostar chose our consoles for their airport control center because they met all of their technical requirements and selection criteria, which included quality, durability, efficiency, and functionality. Today, the Luiz Muñoz Marin International Airport in San Juan, Puerto Rico boasts a state-of-the-art airport control center that runs non-stop, thanks to our Transit S console system. Our consoles offer numerous ergonomic features that help reduce stress and fatigue for operators, such as the ability to adjust the height of each worksurface and the urethane edging that allows for comfortable use during long work hours. Not only have these features improved operator health and well-being, but they have also increased workflow and productivity. Overall, our Transit S console system has exceeded Aerostar's expectations and has contributed significantly to the successful modernization of its airport control center. Conclusion Our partnership with Aerostar to upgrade the Luis Muñoz Marín International Airport's control center was an excellent example of how our experience in designing and manufacturing specialized furniture for mission-critical environments can help organizations achieve their modernization goals. Our Transit S console met all of Aerostar's technical requirements and selection criteria, resulting in a state-of-the-art control center that runs non-stop. The ergonomic features of the consoles helped operators reduce stress and fatigue, while the consoles' durability and functionality improved their workflow and productivity. Our more than 25 years of experience in this field allowed us to deliver precisely what Aerostar needed to move forward with its modernization plans. We're proud of the work we've done with Aerostar and look forward to future opportunities to help organizations in the aviation industry achieve their goals. Stay ahead of the curve and gain exclusive access to our portfolio of success stories. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations. Follow us on LinkedIn today.

Installation No. 23804 About the client Bombardier's commercial aviation division ( now operated by Airbus since 2020 ) - a renowned global leader in aviation with a rich heritage spanning over 80 years. Headquartered in Montreal, Canada, Bombardier is known for its cutting-edge production and engineering facilities that have propelled it to the forefront of the aerospace industry. With a vast customer support network, Bombardier services a worldwide fleet of over 5,000 aircraft in operation , earning a reputation for excellence and innovation that is second to none. The project The challenge at hand was to design and build a customer response center for Bombardier that would serve as a vital hub for ensuring their aircraft fleet continues to operate at peak performance around the clock. With the objective of providing 24/7 support to engineers across the globe, the center located in Mirabel, Canada was envisioned as a world-class workspace equipped with cutting-edge technology and staffed by a highly trained team of professionals. Our team worked closely with Bombardier to design and build a state-of-the-art facility that not only met their rigorous technical requirements but also reflected their brand identity and commitment to customer satisfaction. The solution Our team at Sustema was honored to be selected for this critical project, leveraging our extensive experience in designing and manufacturing mission-critical control rooms and high-tech furniture. Our solution for Bombardier involved the design and production of 62 state-of-the-art consoles that would form the backbone of their customer response center. These consoles were meticulously crafted to meet Bombardier's specific requirements and optimized for ergonomic comfort, functionality, and durability. With a total of over 100 employees working on them daily, our consoles have helped Bombardier create an efficient, streamlined workspace that delivers world-class support to their global network of engineers. The result Our Focus console design proved to be a game-changer for Bombardier, maximizing the available space and creating a collaborative, semi-open ensemble of workstations that enabled their engineers and aviation specialists to work efficiently and effectively over extended periods. After three years of study and a rigorous national tender process, Sustema was ultimately chosen as the console supplier of choice. The impact of our consoles on Bombardier's productivity and performance has been significant, providing a comfortable and functional workspace that has enabled their staff to deliver world-class support and ensure the smooth operation of their aircraft fleet. The conclusion Our extensive experience in designing and manufacturing mission-critical environments and the proximity of our factory proved to be the decisive factors that led Bombardier to select Sustema for this important project. Today, engineers and aviation specialists at Bombardier's customer response center benefit from a workspace that exceeds their expectations, with our high-quality consoles providing unparalleled comfort, functionality, and durability. Our consoles' large workspaces are perfect for reading aircraft factory plans, while the slat wall system keeps office utensils and accessories within reach yet always out of the way. Thanks to our strong consoles, Bombardier's customer response center is now able to operate 24/7 without interruption, ensuring a seamless and efficient support system for its global network of engineers. Don't miss out on the latest exclusive insights into the world of control console design! Follow our LinkedIn page to stay ahead of the curve and discover cutting-edge solutions that can transform your workspace.

Installation No. 22464 About the client A large insurance and wealth management group in Canada with operations in the United States needed a new center for their computer assembly posts. They were looking for a partner who could deliver a solution that would meet their unique needs and specifications. After careful consideration and evaluation, they chose our company to provide the design and build of the center. Our team worked closely with them to ensure that the center was completed on time, within budget, and to their exact specifications. We were proud to be a trusted partner in this important project for their business. The Project When we were approached by our client to design and build their state-of-the-art computer assembly posts, we were excited by the opportunity to showcase our expertise in tech-bench design and manufacturing processes. The project had specific requirements, including the need to accommodate 18 workstations, optimize the available space on their worksurfaces, a functional and ergonomic design for an IT-intensive environment, easy and quick access to CPU cables and LCD monitors in order to reduce interruptions, sturdiness to be able to withstand long working hours, a technological aesthetic to create an inspiring and comfortable working space, a modular design that allowed the capacity to add future accessories and components, and an installation with a lifetime warranty backed by the manufacturer. The Solution For this project, our client chose our Integration F500 Tech-bench . This system is the ideal solution for computerized environments such as computer labs, scientific workshops, and service and repair centers. The system was specifically designed and manufactured for work environments in which equipment is used intensively and thus requires the highest standards of durability. To respond to the ergonomic criteria of the project, the work surfaces are electronically height adjustable, while also providing an elegant cable management solution by using cable chains and electrical raceways to give users easy access to power and data. Its worksurfaces and CPU shelving can be installed at various heights on the vertical structure to accommodate the user’s work tasks and are available in many sizes and finishes. We also provided our client with a fixed-height version of the tech bench that features three shelving units to maximize storage capabilities. The Result To fit the needs of the available space and their requirements, our client chose an Integration Tech-Bench with 48 inches of width and vertical posts of 82 inches to serve as the basic unit for their new computer assembly department. To maximize the available space, the Tech Benches are placed side by side to create a large work surface area, with sections that can be individually height adjusted to suit the task at hand. Following these guidelines, the two shelving units create a large storage space that covers the entirety of the work surface. Since the Tech-Benches are electronically height adjustable, the LCD monitors and the CPUs are mounted directly on the work surface to move freely and be adjusted accordingly to the user’s requirements. Additionally, for users to access power and data, the Tech Benches include a power distribution unit that runs horizontally and is attached to the electrical raceway. Data ports are easily found on vertical posts. As for the fixed height versions of the tech bench, they have a work surface of 60 inches of width and rack mount capabilities to store essential tools and components needed throughout the day. This fixed version of the tech bench can be mechanically height adjusted to the vertical posts system. Conclusion We were thrilled to be the chosen partner for our client's computer assembly center project. Our team worked diligently to ensure that the project met all our client's specific requirements, and the result was a state-of-the-art center that exceeded their expectations. The integration F500 Tech-bench was the perfect solution for this project, providing durability, functionality, and an ergonomic design. We are proud to have been a trusted partner in this important project for our client's business and are excited to continue to offer innovative solutions for all our client's needs. Stay ahead of the curve and gain exclusive access to our portfolio of success stories. Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations. Follow us on LinkedIn today.

Installation No.24068 About the client: With over 30 years of innovation and a global presence, our client is redefining the cathodic protection and pipeline integrity monitoring industry. Serving over 200 organizations across North America and beyond, they have protected over 160,000 kilometers of pipeline assets. As part of their expansion project into their new Headquarters, Sustema was approached to design and manufacture specialized furniture that aligned with their budget and specifications. The Project: During the construction and expansion of their new Headquarters in Calgary, our client sought specialized furniture solutions for their engineers' workstations. The newly constructed 18,500-square-foot facility is a testament to their commitment to leading-edge manufacturing technologies, lean process flows, and sustainable practices. With our expertise in ergonomic design and state-of-the-art tech benches, we were the ideal partner to ensure increased efficiency, healthier margins, and an enhanced overall customer experience. Together, we created workstations that not only promote ergonomics but also elevate employee productivity and job satisfaction. The Solution: Our solution for the client involved the implementation of custom engineering workstations equipped with our state-of-the-art Tech-Bench , designed to serve as a versatile product assembly line for their new Headquarters. The setup included a set of 2 linked units and 8 Service Benches linked back to back units, providing ample workspace with a width of 72". To optimize productivity and user comfort, the workstations featured mechanically height-adjustable and high-pressure laminate worksurfaces, allowing for customization based on individual requirements. To maximize efficiency, an accessory rail was integrated, providing easy access to power and data. Additionally, height-adjustable laminated shelves were installed, supported by heavy-duty vertical beams, optimizing space utilization. With the inclusion of electrical raceways underneath the work surface, cable management was streamlined for a clean and organized workspace. The Result: The implementation of the state-of-the-art tech bench had a significant positive impact on our client's productivity and efficiency. By streamlining their assembly process, the new setup resulted in time savings and improved overall productivity. With increased service and support, manufacturing, warehouse space, as well as expanded office space for their growing engineering and administrative teams, our client experienced enhanced operational capabilities. The unique design of the manufacturing area allowed for easy reconfiguration based on demand, ensuring flexibility and adaptability. Our Integration System, specifically designed for high-data-intensive environments, proved to be the ideal solution for their technological needs. Its ergonomic and aesthetic features complemented the efficient workflow, resulting in an environment that fostered productivity and supported the demands of their operations. Conclusion: By integrating our custom-designed tech bench in their new Headquarters in Calgary, our client not only streamlined their assembly process, saving time and improving overall productivity but also demonstrated their commitment to quality and supply chain security. The addition of a state-of-the-art surface mount line further solidifies their position as an industry leader, offering enhanced quality control and supply chain resilience. At Sustema, we take pride in our ability to deliver customized solutions that not only enhance workflow and productivity but also provide long-term value and strategic advantages.