Optimized 911 Dispatcher Consoles for Enhanced Comfort and Productivity

About the client

Our client is a pivotal organization dedicated to managing and coordinating multi-agency responses to emergencies and disasters within their jurisdiction. They play a crucial role in alerting and notifying appropriate agencies when disaster strikes, ensuring that resources are available and mobilized during large-scale incidents. Their responsibilities include developing comprehensive preparedness plans and procedures for effective response and recovery, as well as providing essential materials to the public to enhance community readiness. Additionally, they oversee the Emergency Operations Center, a facility that ensures coordinated emergency response during significant incidents, and maintain a strong partnership with state-level emergency management. Their support extends to local emergency management, emergency medical services, law enforcement, and fire agencies, making them an indispensable asset in times of crisis.

About the project

The project involved the construction of a backup 9-1-1 communications center designed to enhance operational efficiency and privacy for telecommunicators. This facility required 21 ergonomic workstations, ensuring comfort and productivity for each operator. The design prioritized ease of IT maintenance, allowing for seamless updates and troubleshooting without disrupting critical emergency services. Additionally, the layout fostered a sense of privacy for telecommunicators, enabling them to perform their duties with minimal distractions. This comprehensive approach aimed to support the client's mission of providing reliable and effective emergency communication services.

About the solution

Our client chose our ACCESS control console, because it met their specific requirements for their new backup 9-1-1 communications center. The 21 ergonomic workstations would be arranged in six groups of three linear consoles and three single standing stationary consoles. Each workstation needed to be equipped with height-adjustable worksurfaces, retractable integrated monuments, raised and lockable CPU enclosures with front and rear access, and LCD monitor arms mounted on the surface. The heavy-duty construction ensures mission-critical 24/7 operation, with safety features such as smooth edges and cutting-free parts.

The workstations are designed with high-density particle board surfaces covered with high-pressure laminate and reinforced with a heavy-duty substructure for durability. The frames are made from cold-rolled steel and aluminum extrusions, capable of supporting up to 1200 lbs. The lifting system includes HD motors with anti-collision features, adjustable height, and an LED keypad for easy adjustments.

CPU storage units are integrated into the frame, providing ample knee and leg room, ventilated bases, and programmable fans for optimal air circulation. Cable management is integrated throughout the system, with chains to protect cables during height adjustments and provisions for managing excess cable lengths. Separator panels made of frosted glass or plexiglass provide privacy, while monitor arms support multiple monitors with adjustable, rotating, and tilting capabilities, ensuring maximum flexibility and clutter-free cabling.

This comprehensive solution not only meets the client's operational needs but also enhances the efficiency, safety, and comfort of telecommunicators in the backup 9-1-1 communications center.

Conference table

Our client also required a technology conference table, which incorporated the same technology integrations as the dispatcher consoles. The proposed conference table for the backup 9-1-1 communications center is designed to accommodate eight users and match the color and finishes of the console workstations. Measuring 106” x 48”, the table features a high-density particle board worksurface covered with high-pressure laminate and equipped with urethane edging for durability and safety. The frame is constructed from 10 gauge cold-rolled steel with a charcoal powder coat finish or aluminum extrusions, ensuring a weight load capacity of 750 lbs.

The table includes a retractable integrated dual-sided monument and an advanced cable management system, providing lateral and vertical cable management capabilities. Hinged doors on both sides and ventilated shelves ensure efficient IT equipment ventilation. The heavy-duty construction is designed for mission-critical 24/7 operation, with smooth edges to prevent any sharp or cutting parts, ensuring user safety.

Storage solution

The custom storage solution includes an IT storage credenza and conference room file storage credenzas tailored to the specific needs of the users. The IT storage credenza measures 120” W x 24” D x 29” H and is designed to support documentation and IT servicing equipment, featuring four sliding drawers and four open shelves. It matches the surface and base colors of the consoles. Additionally, four conference room file storage credenzas, each measuring 36” W x 24” D x 29” H, are required to support training documentation. These credenzas include two pull-out drawers and are designed to match the surface and base colors of the conference table and consoles, ensuring a cohesive and functional workspace.

About the result

The installation of our control room furniture has significantly enhanced the working environment for both the staff and the organization. The ergonomic workstations, equipped with height-adjustable surfaces and retractable integrated monuments, provide comfort and flexibility, reducing physical strain and promoting better posture. This leads to increased productivity and less burnout among operators, as they can adjust their workstations to suit their individual needs throughout their shifts.

The heavy-duty construction and thoughtful design ensure that the workstations are safe and durable, free from sharp edges and cutting parts, which contributes to a safer work environment. The integrated cable management system and organized CPU storage units help maintain a clutter-free workspace, allowing operators to focus on their tasks without distractions.

The privacy panels and adjustable monitor arms create a sense of personal space, enabling operators to work more efficiently and with greater concentration. The conference table and custom storage solutions further support the organization by providing dedicated spaces for documentation, IT equipment, and training materials, ensuring that everything is easily accessible and well-organized.

Overall, the new control room furniture meets all the requirements and provides tangible benefits such as enhanced comfort, improved productivity, reduced burnout, and a more organized and efficient workspace for the operators. This comprehensive approach not only supports the staff in performing their duties effectively but also contributes to the overall mission of the organization in managing and coordinating emergency responses.

Transform Your Control Room with Our Expertise

Experience the benefits of a well-designed control room that enhances comfort, productivity, and efficiency. Our ergonomic workstations, advanced cable management systems, and custom storage solutions create an organized and safe environment for your operators. Let us help you build a control room that meets your unique needs and supports your mission. Reach out to us today to start designing your ideal workspace.