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Height Adjustment Troubleshooting Guide & Understanding Linak Error Codes


Height adjustment troubleshooting guide & understanding Linak error codes

When working with height-adjustable consoles, Linak actuators have more than 90 error codes that can show up on the digital display of your desk panel. This height adjustment troubleshooting guide will help you to spot and fix issues with Linak actuators. The first steps in fixing the problem are to go over the standard troubleshooting procedures. To that end, you must keep in mind all the components of a height-adjustable control console, as described below.

Height Adjustment Troubleshooting Guide & Understanding Linak Error Codes

  • Desk leg (DL) – The lifting columns, typically with powder-coated steel profiles, are responsible for lifting the working load of the application.

  • Control box (CBD6S) – Both the computer and power supply of the system.

  • Desk panel (DP) – The user interface. Depending on the model, it is used to activate the application, set memory positions, display the height, display error codes, connect to mobile apps, and give reminders to the user.

  • Motor cable – Transmits low voltage power (18-39 VDC) from the control box to the desk legs, and also transmits PIEZO signals when available from the desk leg.

  • Mains cable – Transmits high voltage power (120 VAC in US and Canada) to the control box.


Standard troubleshooting procedures for Linak actuators in height-adjustable control consoles


P1 – Initialize the control box (“reset”)

STEP 1. Hold the Down button on the desk panel to ensure the desk is retracted to its lower limit (whether it’s the fully retracted hard stop, or a configured lower limit).

STEP 2. Briefly release Down. STEP 3. Press and hold Down for 5 seconds, wait until all desk movement has stopped, then release.

  • If initialization is successful, you should see a slight up/down “handshake” movement of the desk legs.

  • If you have a desk panel with a display, you should also see E01 during this part of the procedure.

P2 – Check all cable connections


STEP 1. Mains cable, connected to both the control box and power outlet.

STEP 2. All motor cables are connected to both the control box and the desk leg.

  • Assuming a standard control box configuration, these must be connected in channels 1 and 2, or channels 1, 2, and 3 for a 3-leg table. They can’t be connected in channels 1 and 3 or 2 and 3 unless there is a configuration on the control box specifying this arrangement.

STEP 3. Desk panel cable, connected to the control box in either port A1 or A2 (doesn’t matter which).

P3 – Check for obstructions

STEP 1. Check under, above, and on the sides of the desk for any obstructions that could prevent movement in either direction.

The next two procedures (P4 and P5) are for a two-leg desk system. The same concepts can be used for a three-leg system using Channel 3 and so forth.

P4 – Check for faulty component(s) WITH error codes (digital display on Desk Panel, or on app via Bluetooth)

​Symptom

Procedure

The system will move down but not up

1. Initialize (P1)

The system is unresponsive (no power to display with any button pressed). If any of these steps activate the digital display, initialize the system (P1).

  1. Check the main cable connection

  2. Test the power outlet using another device (lamp, phone charger, etc.)

  3. Plug in a new switch and test

  4. Connect all existing cables to a new control box and test.

The system is powered, but will not initialize.

  1. Try pressing and releasing the down button a few times before pressing and holding for 5 seconds.

  2. Also, be aware if the control box has a special configuration: If the desk is programmed with a lower stroke limit, so as to avoid a collision with something like a file cabinet, it is possible that it also has a custom, longer Forced Initialization Time. This is the time required to hold Down before initialization begins. Sometimes this is 10 seconds or longer.

  3. If you have a standard control box without a special configuration (i.e. “Plug & Play”), try to initialize each leg in Channel 1 by itself, with nothing else plugged into the motor channels on the control box. Also, swap the motor cables so that a different motor cable is used to initialize Channel 1 by itself. The problem could be a faulty desk leg or a faulty motor cable.

Channel-specific error (Ex: E41 – Channel 1 overload) – Everything except PIEZO errors (E59-E63)

  1. Swap the motor cable connections at the control box (Motor cable #1 from channel 1 to 2, motor cable #2 from channel 2 to 1). If It remains E41, there could be a problem with the application (load or obstruction on one side) or a bad control box. If the error changes to E42, go to step 2.

  2. Swap the motor cable connections at the desk legs, so that the leg that was originally connected to Channel 1 is back in Channel 1, but with the motor cable that was originally connected to Channel 2. If it remains E42, it is most likely a bad motor cable, now connected to Channel 2. If it goes back to E41, it is most likely a bad desk leg, now connected to Channel 1.

The desk is uneven.

  1. Initialize the desk. If both legs begin to run down, complete the initialization. If only one leg moves, stop and move to Step 2.

  2. Check motor cable connections. Check to ensure motor cables are not pulled during movement. With a standard, Plug & Play control box, it’s possible that only one leg is connected, and connected to Channel 1. In this case, it will initialize and run Channel 1 only. If there is only one leg but it’s connected to Channel 2, it will not initialize.

  3. If a motor cable was disconnected, try initializing again.

  4. If unsuccessful, connect the desk leg from Channel 2 into Channel 1, with nothing in Channel 2, and initialize.

  5. Try initializing the same leg that’s in Channel 1, but with a different motor cable. If it still won’t initialize, replace the desk leg.

P5 – Check for faulty components WITHOUT error codes (no digital display on Desk Panel, no Bluetooth)

​Symptom

Procedure

​The system will move down but not up.

Initialize (P1).

The system will not initialize. OR The system won’t complete the full range of motion. – After each of these steps, attempt to initialize (P1).

  1. Check the main cable connection. Test the power outlet using another device (lamp, phone charger, etc.)

  2. Plug in a new switch.

  3. Connect all existing cables to a new control box.

  4. Try pressing and releasing the down button a few times before pressing and holding for 5 seconds.

  5. Also, be aware if the control box has a special configuration: If the desk is programmed with a lower stroke limit, so as to avoid a collision with something like a file cabinet, it is possible that it also has a custom, longer Forced Initialization Time. This is the time required to hold Down before initialization begins. Sometimes this is 10 seconds or longer.

  6. If you have a standard control box without a special configuration (i.e. “Plug & Play”), try to initialize each leg in Channel 1 by itself, with nothing else plugged into the motor channels on the control box. Also, swap the motor cables so that a different motor cable is used to initialize Channel 1 by itself. The problem could be a faulty desk leg or a faulty motor cable.

The desk is uneven.

The desk is uneven (P4).

What is the Control Box Thinking?

There are many clever procedures, checks, and measurements performed in the control box. Here is a brief description of what the control box is trying to accomplish while it is activating an application:

• Safe activation of the application - Parallel, even movement of all desk legs in the application is critical.

  • The control box does not directly know the position of each desk leg. Instead, the position of each leg is constantly calculated via Hall pulses from each motor. The legs on a single reference are not allowed to be more than +/- 5 Hall pulses out of sync. For a standard DL, this amounts to +/- 0.55 mm.

  • Motor cable disconnections are also detected as errors.

- If PIEZO technology is present in the desk leg, the control box monitors for PIEZO “collision” signals from each channel. When a PIEZO signal is sensed, movement is immediately stopped and, if there is room, the system is run in the opposite direction a small distance. - Anytime the control sees an incomplete signal, or more than one signal (multiple keys pressed, multiple desk panels activated at the same time), an error is determined and no movement is allowed at that moment. This is to prevent an action or movement that is not intended by the user.

• Protection from equipment damage - Internal temperature of the control box is monitored.

- Maximum current draw for each motor channel, as well as the system as a whole, is measured. When the current exceeds an allowable limit, an error is presented.


Error codes in Linak actuators and how to fix them

Error code

Description

Potential cause

Fix

E01

Position Lost: The desk has an unknown position and needs to be initialized.

  • Position error

  • New Desk Leg added

Initialize the system (P1)

E02

​General overload up: Overload in upward direction has occurred.

  • Obstruction

  • Bad leg or motor cable

Check all cable connections, (P2) initialize the system (P1)


Fix components by initializing 1 at a time (only possible with Plug & Play configuration) (P4)

E03

General Overload Down: Overload in downward direction has occurred.

  • Obstruction

  • Bad leg or motor cable

Check all cable connections, (P2) initialize the system (P1)

Troubleshoot components by initializing 1 at a time (only possible with Plug & Play configuration) (P4)

E08

Watchdog: Indicates that software failed to kick watchdog.

  • Program fault

Unplug mains cable for 15 sec


Initialize the system (P1)

Replace Control Box

E09

LIN collision: Collisions detected on the LIN bus.

  • Key pressed on two or more connected handset simultaneously

  • Multiple LINBUS devices activated

Check if another desk panel is connected and being activated

Unplug all but one desk panel and test system

E10

Power fail: Power fail happened, or power regulator adjusted below 10%.

  • Mains cable pulled during driving

  • Internal fault

  • Only 1 battery for a 3- or 4-channel system

  • E10 is a power fail. If voltage on the power supply drops below a certain limit, power is removed.

Check main cable is not caught, and is allowed to travel freely

Use strain-relief loop built into control box

Use a 2nd battery; charge batteries

E11

Channel mismatch: Change in number of actuators since initialization.

  • Disconnection

  • Desk Leg added.

Check Motor cable connections and Integrity (P2)

Change Motor cable or Desk Leg


Initialize the system (P1)

E12

Position error: One channel have position different than others.

  • Too much back drive occurred

Move table to fully retracted position


Initialize system (P1)

E13

Short circuit: Short circuit detected during operation.

  • ​ Squeezed Motor Cable.

  • Short in motor

Check motor cable connections (P2)


Isolate and replace Motor Cable (P4)


Isolate and replace Desk Leg (P4)

E15

Power limit: System has reached its power limitation.

  • Mains cable pulled during driving

  • Internal fault

  • Many times will see this alongside E10.

  • E15 is when power regulator has adjusted speed down on actuators without any significant current draw, usually caused by power supply dropping.

Check mains cable is not caught, and is allowed to freely travel.


Use strain-relief loop built into control box.

E16

Key errors: Illegal keys pressed (handled internally in DP1C).

  • ​Hitting multiple buttons simultaneously.

Check desk panel.

E17

Safety missing: LIN bus unit does not support safety feature.

  • ​DP1C/DPF1C does not have up-to-date software.

Try DP with more recent software version (printed on label)

E18

Missing Initialization plug: A special service tool is required to change number of channels to the system.

  • [BASELIFT Only]

  • Service tool missing from BASELIFT system when initializing .

Add service tool.

E23

Ch1 missing: Channel 1 is detected missing.

  • ​Disconnection.

  • Faulty motor cable.

  • Faulty motor in leg.

Check Motor cable connections and Integrity (P2)


Change Motor cable or Desk Leg


Initialize the system (P1)

E24

Ch2 missing: Channel 2 is detected missing.

  • ​Disconnection

  • Faulty motor cable

  • Faulty motor in leg

Check Motor cable connections and Integrity (P2)


Change Motor cable or Desk Leg


Initialize the system (P1)

E25

Ch3 missing: Channel 3 is detected missing.

  • Disconnection.

  • Faulty motor cable.

  • Faulty motor in leg.

Check Motor cable connections and Integrity (P2)


Change Motor cable or Desk Leg


Initialize the system (P1)

E26

Ch4: Channel 4 is detected missing.

  • Disconnection.

  • Faulty motor cable.

  • Faulty motor in leg.

Check Motor cable connections and Integrity (P2)


Change Motor cable or Desk Leg


Initialize the system (P1)


​Error codes

Description

Potential cause

Fix

E29

Ch1type: Channel 1 is not same type as when initialized.

  • ​Change in Desk Leg type

  • Loose wire inside motor

Check Desk Leg type


Change Desk Leg


Initialize the system (P1)

E30

Ch2 type: Channel 2 is not same type as when initialized or not same type as channel 1.

  • Change in Desk Leg type

  • Loose wire inside motor

Check Desk Leg type


Change Desk Leg


Initialize the system (P1)

E31

Ch3 type: Channel 3 is not same type as when initialized or not same type as channel 1.

  • Change in Desk Leg type

  • Loose wire inside motor

Check Desk Leg type


Change Desk Leg


Initialize the system (P1)

E32

Ch4 type: Channel 4 is not same type as when initialized or not same type as channel 1.

  • Change in Desk Leg type

  • Loose wire inside motor

Check Desk Leg type


Change Desk Leg


Initialize the system (P1)

E35

Ch1 pulse fail: Channel 1 had to many pulse errors.

  • Loose/faulty cable.

  • Hall sensor PCB

Check motor cable connections and integrity (P2)


Change Desk Leg


Initialize the system (P1)

E36

Ch2 pulse fail: Channel 2 had to many pulse errors.

  • Loose/faulty cable

  • Hall sensor PCB

Check motor cable connections and integrity (P2)


Change Desk Leg


Initialize the system (P1)

E37

Ch3 pulse fail: Channel 3 had to many pulse errors.

  • Loose/faulty cable

  • Hall sensor PCB

Check motor cable connections and integrity (P2)


Change Desk Leg


Initialize the system (P1)

E38

Ch4 pulse fail: Channel 4 had to many pulse errors.

  • Loose/faulty cable

  • Hall sensor PCB

Check motor cable connections and integrity (P2)


Change Desk Leg


Initialize the system (P1)

E41

Ch1 overload up: Overload up occurred on channel 1.

  • Leg is overloaded

  • Hit obstruction

  • Reached end stop (before initialization at upper end- stop occurs)

Remove obstruction (P3)


Remove load


Initialize if necessary (P1)

E42

Ch2 overload up: Overload up occurred on channel 2.

  • Leg is overloaded

  • Hit obstruction

  • Reached end stop (before initialization at upper end- stop occurs)

Remove obstruction (P3)


Remove load


Initialize if necessary (P1)

E43

Ch3 overload up: Overload up occurred on channel 3.

  • Leg is overloaded

  • Hit obstruction

  • Reached end stop (before initialization at upper end- stop occurs)

Remove obstruction (P3)


Remove load


Initialize if necessary (P1)

E44

Ch4 overload up: Overload up occurred on channel 4.

  • Leg is overloaded

  • Hit obstruction

  • Reached end stop (before initialization at upper end- stop occurs)

Remove obstruction (P3) • Remove load • Initialize if necessary (P1)

E47

Ch1 overload down: Overload down occurred channel 1

  • Hit obstruction

Remove obstruction (P3)


Initialize if necessary (P1)

E48

Ch2 overload down: Overload down occurred channel 2

  • Hit obstruction

Remove obstruction (P3)


Initialize if necessary (P1)

E49

Ch3 overload down: Overload down occurred channel 3

  • Hit obstruction

Remove obstruction (P3)


Initialize if necessary (P1)

E50

Ch4 overload down: Overload down occurred channel 4

  • Hit obstruction

Remove obstruction (P3)


Initialize if necessary (P1)

E53

Ch1 anti-col: Anti-collision triggered on channel 1.

  • Hit obstruction

Remove obstruction (P3)


Initialize if necessary (P1)

E54

Ch2 anti-col: Anti-collision triggered on channel 2.

  • Hit obstruction

Remove obstruction (P3)


Initialize if necessary (P1)

E55

Ch3 anti-col: Anti-collision triggered on channel 3.

  • Hit obstruction

Remove obstruction (P3)


Initialize if necessary (P1)

E56

Ch4 anti-col: Anti-collision triggered on channel 4.

  • Hit obstruction

Remove obstruction (P3)


Initialize if necessary (P1)

E59

Ch1 SLS/PIEZO: Safety limit switch activated on channel 1.

  • Hit obstruction

Remove obstruction (P3)


Initialize if necessary (P1)

E60

Ch2 SLS/PIEZO: Safety limit switch activated on channel 2.

  • Hit obstruction

Remove obstruction (P3)


Initialize if necessary (P1)

E61

Ch3 SLS/PIEZO: Safety limit switch activated on channel 3.

  • Hit obstruction

Remove obstruction (P3)


Initialize if necessary (P1)

E62

Ch4 SLS/PIEZO: Safety limit switch activated on channel 4.

  • Hit obstruction

Remove obstruction (P3)


Initialize if necessary (P1)


Error code

Description

Potential cause

Fix

E65

Ch1 pulse dir: Pulses counted wrong direction in channel 1.

  • Motor poles are crossed.

  • Hall sensor Cables are crossed.

Check motor cable connections and integrity (P2)


Change Desk Leg


Initialize the system (P1)

E66

Ch2 pulse dir: Pulses counted wrong direction in channel 2.

  • Motor poles are crossed.

  • Hall sensor Cables are crossed.

Check motor cable connections and integrity (P2)


Change Desk Leg


Initialize the system (P1)

E67

Ch3 pulse dir: Pulses counted wrong direction in channel 3.

  • Motor poles are crossed.

  • Hall sensor Cables are crossed.

Check motor cable connections and integrity (P2)


Change Desk Leg


Initialize the system (P1)

E68

Ch4 pulse dir: Pulses counted wrong direction in channel 4.

  • Motor poles are crossed.

  • Hall sensor Cables are crossed.

Check motor cable connections and integrity (P2)


Change Desk Leg


Initialize the system (P1)

E71

Ch1A short: Short circuit on channel 1 [If T-splitter is used, short circuit on 1A].

  • Damage to motor cable

  • Damage to cable exiting leg (if applicable).

Inspect motor cable for damage, replace if damaged

Inspect cable exiting leg (if applicable), replace if damaged.

E72

Ch1B short: Short circuit on channel 1 [If T-splitter is used, short circuit on 1B].

  • Damage to motor cable

  • Damage to cable exiting leg (if applicable).

Inspect motor cable for damage, replace if damaged

Inspect cable exiting leg (if applicable), replace if damaged.

E73

Ch2A short: Short circuit on channel 2 [If T-splitter is used, short circuit on 2A]

  • Damage to motor cable

  • Damage to cable exiting leg (if applicable).

Inspect motor cable for damage, replace if damaged

Inspect cable exiting leg (if applicable), replace if damaged.

E74

Ch2B short: Short circuit on channel 2 [If T-splitter is used, short on 2B].

  • Damage to motor cable

  • Damage to cable exiting leg (if applicable).

Inspect motor cable for damage, replace if damaged

Inspect cable exiting leg (if applicable), replace if damaged.

E75

Ch3A short: Short circuit on channel 3 [If T-splitter is used, short circuit on 3A]

  • Damage to motor cable

  • Damage to cable exiting leg (if applicable).

Inspect motor cable for damage, replace if damaged

Inspect cable exiting leg (if applicable), replace if damaged.

E76

Ch3B short: Short circuit on channel 3 [If T-splitter is used, short circuit on 3B]

  • Damage to motor cable

  • Damage to cable exiting leg (if applicable).

Inspect motor cable for damage, replace if damaged

Inspect cable exiting leg (if applicable), replace if damaged.

E77

Ch4A short: Short circuit on channel 4 [If T-splitter is used, short circuit on 4A]

  • Damage to motor cable

  • Damage to cable exiting leg (if applicable).

Inspect motor cable for damage, replace if damaged

Inspect cable exiting leg (if applicable), replace if damaged.

E78

Ch4B short: Short circuit on channel 4 [If T-splitter is used, short circuit on 4B]

  • Damage to motor cable

  • Damage to cable exiting leg (if applicable).

Inspect motor cable for damage, replace if damaged

Inspect cable exiting leg (if applicable), replace if damaged.

E86

Master: Connection to master lost OR following messages are from master.

[Only used in multi-parallel system]

  • Poor cable connection to master box

  • If followed by another error code, then codes being communicated from master box

Check connection to master box, check cable integrity

If communicating other error codes, see above

E87

Slave 1: Connection to 1st slave lost OR following messages are from 1st slave.

[Only used in multi-parallel system]

  • Poor cable connection to master box

  • If followed by another error code, then codes being communicated from master box

Check connection to master box, check cable integrity

If communicating other error codes, see above

E88

Slave 2: Connection to 2nd slave lost OR following messages are from 2nd slave.

[Only used in multi-parallel system]

  • Poor cable connection to master box

  • If followed by another error code, then codes being communicated from master box

Check connection to master box, check cable integrity

If communicating other error codes, see above

E89

Slave 3: Connection to 3rd slave lost OR following messages are from 3rd slave.

  • Damage to motor cable

  • Damage to cable exiting leg (if applicable)

Inspect motor cable for damage, replace if damaged


Inspect cable exiting leg (if applicable), replace if damaged.

E93

DeskSensor 1 – Activation: Detected trigger from LIN bus safety limit switch, e.g. DS1.

  • Hit obstruction.

Remove obstruction.

E94

DeskSensor 1 – No longer detected: LIN SLS unit (e.g. DS1) no longer detected.

  • LIN SLS unit (e.g. DS1) or cables are not connected.

Ensure DS1 unit and all cables are correctly mounted.

How to initialize your height-adjustable control console


If you want to elevate your control room with specialized furniture, contact us and our team of specialists and industrial designers will help you create a workspace that adapts to your needs and specific requirements.

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