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How to determine the best layout for your control room? No two control rooms are the same, not even if they belong to the same industry. Two 911 control centers will have similar needs but that doesn’t mean their organizational goals are the same. To design an efficient and modern control room, you need to consider 2 types of factors that will impact your decision-making process. First consider the tangible factors that have an immediate and obvious influence in the room. Think of things like where the electrical power is coming from, how the building manages ventilation and how data cables are routed to and from the room. The other type of factors to consider that will influence your control room layout are the intangible factors, which are often overlooked, but are just as critical as the tangible ones. These things include aspects such as noise, lighting in the room and at the individual level, the colors decorating the room and the equipment, the grouping of people or workstations, as well as the overall feel and atmosphere of the room. For a detailed approach to designing a control room layout ask yourself these questions. Different layouts in recent Case Studies Here are some of our recent installations that we have done for our clients. Each case study goes in depth to explain what the needs of our clients were and how we helped them met their requirements. Aerostar's New Airport Control Center The project had specific requirements, including the need to accommodate between 6 and 8 workstations, including supervisors and dispatchers, each with support for a minimum of four 22-inch monitors and enclosures for CPUs.  Additionally, the raised floors of the control room had to be considered in our floor layout design. Renovating a PSAP Faced with both an ageing emergency communications center (PSAP) and increasing demand for quicker response times, a leading medical response organization decided to retire an old communications center and build a next-generation techsavvy replacement. The consoles are configured in different clusters to group emergency call takers, first respondent dispatchers, and call center supervisors. Airbus customer response center Our solution for Bombardier involved the design and production of 62 state-of-the-art consoles that would form the backbone of their customer response center. These consoles were meticulously crafted to meet Bombardier's specific requirements and optimized for ergonomic comfort, functionality, and durability. With a total of over 100 employees working on them daily, our consoles have helped Bombardier create an efficient, streamlined workspace that delivers world-class support to their global network of engineers. Modernizing a 911 backup communications center Our client’s Backup Communications Centre needed updated consoles to meet the additional headcount and increasing technological demands. Much of the center was to be a call taking and dispatch area. So, the placement was twofold; to accommodate as many available stations as possible, and to encourage communication between call takers. Rebuilding Springfield's Emergency Communications Center The new centralized dispatch center renovation project included the complete teardown and rebuild of the emergency communications center. The other main challenge was in how to bring in Police, Fire and EMS in one room while maintain autonomy and creating an open space for collaborative work. The final design resulted in a heavy-duty highly functional dispatch center with a very impressive and empowering visual aesthetic. Transforming MECCA 911 control room This open floor plan enables supervisors to easily oversee operations and approach operators for assistance, enhancing the management's effectiveness. Also, the pod configuration provides each dispatcher with their own workspace while promoting teamwork and communication among operators. Building a 911 Control Room This new center would group all the teams who work as part of the police service. The consoles were to be arranged in the following configuration, 10 control consoles setup in 3 rows, leaving enough space for foot-transit inside the control center. 2 consoles would be placed side by side leaving enough space for a storage unit between the 2 consoles Request a Free Floor Design! At Sustema, our consoles are designed with a firm understanding of the rigorous conditions that telecommunicators face in the control room environment. Please let us know if you have any questions regarding our products and services by contacting us at 1-800-455-8450 or by email at info@sustema.com.

Why use a height adjustable control console (standing desk)? Height adjustable control consoles offer several advantages over fixed height consoles. They are good whether you are tall, short or in a wheelchair. Also, they are beneficial in places where people of different heights are likely to be sharing a workstation; or even if you wish to stand and sit for different periods throughout the day. Experts agree that control consoles which allow sitting and standing are beneficial due to their versatility. Height adjustable control consoles are designed to promote wellness and encourage console operators to remain focused in high stress environments by allowing them to adapt their workstation to their needs with the push of a button. How to set the right height at your control console (standing desk) As a rule of thumb, whenever you are working standing, your elbow height will dictate the height of the work surface, as the elbows need to be bent to 90 degrees. So, to determine the appropriate height rest one hand on the work surface until your palm and wrist are parallel to the ground in a 90-degree angle. For better accuracy ask a colleague for help. Positioning your monitors for an adjustable height control console (standing desk) Next you will adjust your monitors. If you are using a single row of monitors, ensure you set the height of your monitors, as in the top edge – not the middle - of the screen to be in line with your eyes. This height will ensure you keep your neck in a neutral position. When using multiple monitors as in more than 1 row of screens, align the midline of your body with the central point of the monitor array to avoid neck and trunk rotation. Generally, the preferred viewing distance is between 20 and 40 inches (50 and 100cm) from the eye to the front surface of the computer screen (about an arm’s length). The wider the screen, the further away you will need to be. How to (properly) stand at a control console (standing desk)? Once you have set the work surface at the correct height, your elbows rest at a 90 degrees angle, this means your shoulders are able to be in the relaxed position as your forearms rest on the desk. Your legs also need to be positioned correctly and, ideally, you should be standing on an even surface. Try to position your feet in a straight line with your knees and hips. To achieve this position, first stand with your feet together, then turn your toes outwards as far as you comfortably can. Then bring your heels into a straight line with your toes – you should now be standing with your feet roughly hip width apart. Try to stand with you weight evenly distributed across both legs. When you are first getting used to working in a standing position, start by working only 5 minutes while standing every hour. Try to increase to 10 minutes and then 15 minutes as you begin to feel more at ease. To maintain a good posture while standing imagine a piece of string is pulling your chest upwards towards the ceiling. Raise up slightly from the chest but do not let your lower back arch too much. You then need to position your pelvis. The easiest way to do this is to stand with your hands on your hips, then rotate your hips as far forward as you can, and then rotate the pelvis backwards as far as you can. Because you need to find the middle position, this may take a few attempts. Once your chest is over your pelvis, the next step is to position your shoulder blades (scapula) by aligning the shoulder joints with the body. To put the shoulders into a neutral position, start by pulling your shoulders all the way up (shrug your shoulders), then pull the shoulders backwards and slowly pull the shoulders down. With the shoulders set, the next step is to set the position of the neck. Most people stand with their head slightly forward, but this posture puts pressure on the lower neck as it is forced into flexion (as if looking down), whilst the upper part of the neck is forced into extension (as if looking up). Bringing the neck back to the neutral position is a simple process as long as the rest of your posture is already correct. You need to look straight ahead and tuck your chin back as if you are holding a small ball under it. Your ear lobe should now fall within the triangle made up by your collar bone and neck muscles. This neutral posture can feel unnatural at first, as most people actually stand incorrectly. You should try it for a few minutes at first and increase the hold time gradually, eventually aiming to be able to hold it for 20 minutes. When working while standing remember the 20/20/20 rule No matter if you are working sitting or standing, move every 20 minutes for at least 20 seconds and remember the 20/20/20 rule: look away from your screen every 20 minutes and look 20 feet (6 meters) away for 20 seconds. Additional considerations for when working while standing. KEYBOARD & MOUSE Hand Position: After setting the height of your console, ensure that your keyboard and mouse are slightly below your rested elbow height, such that your shoulders are relaxed. Prevent forward leaning by bringing your keyboard and mouse closer to your body. Keyboard: Flatten the keyboard tabs to maintain your wrists straight while you are working. Rest your palm – not your wrists – on a palm support to manage your arm’s weight. Mouse: Avoid anchoring your wrist on the work surface. Glide the heel of your palm over the mouse surface to keep your wrists straight. Relax your hand and avoid gripping the mouse. Consider alternating hands during prolonged mousing to minimize discomfort and stress. PHONE 911 telecommunicators use a headset instead of holding a phone up to their ear. When you are working while standing, use headphones, a headset, or speakerphone to maintain neutral neck and shoulder posture. Also, consider shifting your weight from one leg to the other during calls to boost activity levels. ILLUMINATION Ensure that you have sufficient lighting for your documents. If available, position a task light opposite your writing hand to minimize shadows. Are you looking to replace your fixed-height control consoles with height adjustable ones (standing-desks)? With over 25 years of experience in the control room furniture industry, we can help guide you through the entire process of designing and building your new control room. Take a look at our case studies of different industries to learn about the wide range of customization options that we offer. Alternatively, you can chat with one of our design experts with the chat function or fill out this form and we will contact you.

Showcasing our 911 dispatch consoles at Navigator 2024 From April 16th to 18th we attended the Navigator trade show in Maryland. It was an amazing opportunity to to meet with industry professionals and to connect with many public safety communication professionals. The trade show took place at the Gaylord National Harbor Resort, where we showcased one of our ergonomic consoles. For this occasion we brought a linear console with a slat wall to help create a clutter-free workspace - The Linear Transit M is one of the three most popular consoles for 911 dispatchers thanks to its prowess in mission-critical environments and its exceptional ability to optimize floor space. Here is Louis Larouche giving a brief walk through of the console's features. But it wasn't just about making new connections; we also had a chance to meet with familiar faces throughout the show, and even received a surprise visit from Chase the Therapy Dog. In case you missed us at Navigator 2024, you can chat with us through our website. We can help design and build a 911 control center that meets your specific needs and requirements. Or if you prefer, fill out this contact form and a member of our team will get in touch with you shortly.

Part of the process in choosing the right console for your 24/7 control center includes choosing the right type of LCD arms that will work best with your console configuration. Here are a few factors to take into consideration when choosing the monitor arms for your console: In this video our account manager, Derek Dugas explains how to choose the right monitor arms for your control room consoles. First, you must determine the number of LCD monitors that you will need on each console, their width, height, and weight. This will help us ensure that the support arm will safely support your monitors. Secondly, it is important to consider how the LCD monitors will be configured on your console. Do you want one row, two rows or three rows? I would advise against 3 rows, unless for very specific situations. (Check out our control room console catalog to choose from different monitor configurations) Thirdly, the type of console you have will affect the type of monitor arms than can be used. For instance, will the monitor arms be mounted on a fixed work surface or a height-adjustable one? Is there a separate height-adjustable surface dedicated to support the LCD monitors? Depending on the answer above, if you have an independent height-adjustable worksurface, you might not need a dynamic arm to move the height of your monitors. However, if you have one worksurface having your monitors on dynamic arms might come in handy. Fourthly, you must consider how the monitor arm poles will be fixed on the work surface. You can choose either a bolt-through, clamp or horizontal rail anchoring system. Bolt-through is a safe bet, using this method makes it easy to position the pole to your preferred position. Clamps can also work well but I would advise double-checking with your Sustema representative to make sure the steel-reinforced substructure of your console will allow it. (Check out our monitor arm catalog to learn more) Lastly, if you know that operators in your control center will appreciate having as much flexibility when working on their console, you can go with our horizontal rail system. Sustema designed the rail monitor arm system to easily slide the monitor arm post from left to right. The rail system allows users to add more monitors with ease and if you ever need to upgrade to larger monitors, you will be able to reposition the poles and arms in just a matter of seconds. I hope this article will make it easier to choose your next LCD arms for your console. Looking forward to hearing from you soon, thanks for reading! If you have any questions regarding the best monitor arm system for your consoles please contact us at info@sustema.com or through our online chat tool to speak with one of our representatives.

Who Is This 911 Dispatch Guide For? This guide is intended to help you plan the acquisition of 911 dispatch consoles for emergency communication centers and PSAPs. We offer customized dispatch console furniture that helps our clients meet their needs and requirements when they are building a new center, or undertaking a renovation of their PSAP. But before we jump right into the subject, let's go over the basics first. What is a 911 Dispatch Console? 911 dispatch consoles are the "desks" and workstations found in mission-critical work environments dedicated to public safety. These consoles are used inside emergency communication centers where telecommunicators perform their tasks of call-taking and dispatching. But, control consoles are also used in monitoring operational activities for a variety of applications outside 911 telecommunications, including security, process control, energy, utilities, transportation, and military applications. 911 dispatch consoles also differ from standard office furniture due to their need to withstand 24/7 use and integrate customized IT equipment. They also differ in technology integrations such as electrically height-adjustable surfaces, cable management solutions, occupancy sensors, CPU enclosures, power and data outlets, ergonomic design, and 24/7 use certification (among other features). These consoles are designed to provide users with ergonomic comfort while reducing environmental distractions to allow operators to focus on the task at hand. Since 911 dispatch consoles are specialized furniture, when buying new ones it is important to consider many factors that will impact the design choices and other decisions to be made down the line. We will go step by step in this guide. The 911 Dispatch Console Buying Process 1) Need Recognition The acquisition of dispatch consoles often involves multiple stakeholders coordinating the project. Here is a short summary of what you can expect during the console buying process. The existing console furniture does not meet the current or future needs of the control center in terms of technology and/or ergonomics - if you are planning a budget for your PSAP, this is where you would normally start. This may be due to several factors including: Moving out to a new location Consoles are outdated in terms of ergonomics or functionality Consoles do not meet your new IT requirements Poor cable management Void or soon-to-be expired warranty on consoles Consolidation between different agencies Low retention rate for skilled staff 2) Initial Contact At this stage, you have identified the need for new consoles and started researching potential console providers. Contacting console manufacturers is the first step to help you better assess the different options available in terms of product design, service, and pricing. 3) Needs Analysis Some of the topics discussed with dispatch console manufacturers in this stage include the project scope, console features, and budget. Most manufacturers have a comprehensive list of questions to help them better understand the scope of the project. Questions might include the number of workstations required, room dimensions, and the number of monitors and users. At Sustema, we take the time to understand your needs so we can offer the best possible solution for your control center. We can have virtual meetings with your team members and guide you through a virtual showroom to showcase the different console models and features. 4) Dispatch Console Design Process Step 1: Floor Plan & Technical Features After we get a clear understanding of your needs, your Sustema representative will prepare and send the design criteria to our design department. Our team of industrial designers will recreate your floor layout and renderings of the new consoles based on your requirements. Once the preliminary designs are completed, you and your team can review the proposed layout and get back to us with any questions or drawing modification requests. Sustema is proud to be recognized for the degree of customization we offer our customers. Step 2: Design & Color Choice When the technical design stage is completed, Sustema offers a wide variety of colors and styles to choose from to match the interior design of your facility. Multiple options are available for the work surface finish, edge styles, CPU enclosures, accessory colors, and more. 5) Purchase Order (P.O.) Once the final drawings are signed and approved, Sustema will start the manufacturing process. The timeframe of this stage often varies as different departments in your organization may be required to approve the purchase order (P.O.). 6) Manufacturing Once the P.O. is received, it will take approximately 8-10 weeks to manufacture the consoles. Consoles are then pre-assembled and tested at our facility for quality assurance. Throughout the process, the Sustema representative will stay in contact with your team to provide updates and answer any questions that you may have. 7) Installation At this stage, Sustema’s representative and project coordinators will help you plan the installation at your facility. Sustema will take care of all the logistics with other contractors to ensure a smooth and easy installation. Our team of certified installers has security clearances to some of the most secure facilities and can also take additional site-specific training to meet your safety protocols. 8) Warranty Sustema stays committed to providing the most advanced and ergonomic console solutions. With over 20 years of experience in the industry, we are now one of the leading console manufacturers in North America. Sustema offers a limited lifetime warranty on its control room and dispatch consoles. How Long Does it Take to Receive the New Consoles? While no two projects are the same and timelines may vary, having a specific date in mind to have the project completed can make it easier to "reverse engineer" the whole process and determine when consoles need to be ordered. On average, it takes approximately 8-10 weeks to receive the consoles at your facility from the date that the designs and purchase order (P.O.) are approved. Tip of the Day: By having a specific date to complete the project, it becomes easier to "reverse engineer" the whole process and know when consoles need to be ordered, installed, and operational. Example: For example, if the center needs to be operational by January 1, 2025, the P.O. and final designs must be approved by the second week of October 2024 at the latest. What are the different types of 9-11 dispatch consoles? Types of Consoles When it comes to 911 communication centers, no two facilities are the same. Room dimensions, IT/power requirements, the number of users, the number of LCD monitors, and even the type of application will almost always differ. These elements will all have an impact on the final design and features of the console. For instance, one of the main differentiators when designing a 911 dispatch console is the number of worksurfaces. Some consoles will have two surfaces to allow for a separate monitor and keyboard surface, whereas others will only have one where all the accessories and monitors will be mounted on. Next, we will go over the key differences between the two options of worksurfaces available on consoles. Single Surface 911 Dispatch Consoles Single surface dispatch consoles are available in two formats: fixed work surface or height-adjustable work surface. The number of monitors, CPUs, and other IT equipment needed on the console will influence the type of surface that it will require. This is why it is important to understand how the console will be used by the operators. Other factors may include the amount of time spent by the operators at their workstations, the cable management system, and power requirements. Requirements for a fixed height work surface control console Consoles with a fixed worksurface require a sturdy leg system to support the IT equipment, CPU monitors, and work surface itself. Sustema uses a metal base structure for all of its consoles to ensure the stability of the workstation over time. The leg system is mounted to the console’s back wall which also serves as a cable management system. Inside the wall, you will find separate cable raceways through which the power/data cables, power bars, and telephone/radio lines will run. The CPU enclosures are attached directly to the lower base of the wall and are easily accessible underneath the console for troubleshooting. The wall system not only serves as a support but can also be used to integrate power/data outlets. The wall system can also be used to mount accessories such as phones, laptops, and file holders, and monitor arms - creating a clutter free workspace. Dual Surface 911 Dispatch Consoles Dual surface dispatch consoles offer the greatest flexibility in terms of ergonomics, functionality, and technology. The electrically height-adjustable surfaces can be raised or lowered independently from each other, enabling users to set their preferred height for monitors and for their mouse and keyboard. In other words, the primary surface serves as the workspace for users, and the secondary surface serves as a support for the monitors. Since users can set their preferred height on each surface, dual surface consoles offer a more comfortable work experience in both the sitting and standing position. Dual surface consoles like the Transit C-300 series also integrate a cable management system inside the CPU enclosures and underneath the console surfaces. The CPU enclosures are secured, ventilated, and can host all the IT equipment required for 24/7 work environments (such as KVMs, 19" rackmounts, and multiple power bars). Types of Floor Layouts 9-1-1 Call Center Floor Layout & Configurations A key element to consider when designing furniture for control centers is the way in which the layout can maximize the efficiency and workflow of operators. The console shape, design, and dimensions can all have an influence on the floor layout configuration. Other elements to consider include the number of users on each workstation, the foot traffic during work hours, the required power and data sources, and even the way in which people need to collaborate with each other in the workplace. Custom Floor Layout Configurations Tangible factors like electrical and ventilation have to be considered when planning your 911 call center layout. Equally important are intangible elements such as acoustics, lighting, interior design, and the overall atmosphere of the room. Tip: Always keep in mind the main purpose of the emergence dispatch center Is there anything working against team collaboration in the dispatch call center? For example, the position of the furniture and the design of the alleys. Can a supervisor see all operators in the PSAP? Can they walk to them in a realistic and direct path? How Much Do 911 Dispatch Consoles & Workstations Cost? Built exclusively for mission-critical work environments operated 24/7, 365 days a year, consoles require high-quality materials that can withstand intensive usage. Typically, depending on the level of customization, built quality, and service, dispatch consoles in the United States and North America can cost anywhere between $5,000 and $20,000. Consoles also need to be designed to integrate different types of equipment such as computers, cables, and multiple monitors without affecting the workspace of the operators. For instance, height-adjustable consoles minimize stress on the body that comes from working 10+ hour shifts in a sitting position. Standard office furniture, on the other hand, is meant to be used for 7-8 hours a day by one user and handle minimal IT equipment. When considering upgrading your dispatch furniture, it is important to have a long-term mindset. You will be investing in equipment that will last 10–15 years before your next furniture upgrade. It is also important to keep in mind the needs of the end-users, the IT staff who will be in charge of working with the furniture, and oftentimes others, such as architects if it is a new building project. 911 Dispatch Console Price Ranges < $4,999: Standard Console At this level, manufacturers mostly provide one-size-fits-all solutions with limited customization. Dispatch consoles are equipped with fixed or standard height-adjustable surfaces, equipment storage, cable management, and ergonomic monitor arms. However, some suppliers can work within client budgets to provide competitive prices while also offering higher customizability. $5,000 — $14,999: Premium Console In this price range, console manufacturers are highly specialized and can provide custom technical furniture to fit their customers’ needs. These services go beyond simply manufacturing dispatch consoles and provide a turnkey solution: integrating specific features, taking care of logistics, and installing the consoles at the facility. 9-1-1 dispatch consoles can be equipped with height-adjustable surfaces, computer and personal storage, and integrated cable management. Consoles also include modular capabilities to allow expansion of the IT systems over time. Personal Environmental System: Provides operators with the ability to control air, heat, height, and lights at the touch of a button on a user-friendly screen display. Alerting & Notification System: For larger centers where communication among crew members and managers is more difficult, the Alerting System enables operators to request assistance from managers directly on their console. Programmable LED Status Light: Visual light displaying the call status of dispatchers. Power outlets & USB ports Limited Lifetime Warranty $15,000 — $19,999+: Deluxe Console Dispatch consoles in the upper tier include all of the features mentioned previously under the previous tiers but also offer the highest degree of customization This may require manufacturers to develop new products for clients, such as new software applications, to be integrated within the furniture. Smart technologies are driving this segment and changing the way in which 911 call centers operate. Smart Technologies & IoT Antimicrobial worksurfaces Acrylic cable management covers Personal Environmental System Upgrades LED Systems Custom Features About Sustema Function, Design, Synergy, Ergonomy Founded in 1996 as a systems integrator company, Sustema has over 20+ years of experience designing specialized furniture solutions 24/7 for mission-critical environments and operations. We specialize in manufacturing control rooms & dispatch consoles, video walls, technology meeting tables, and tech benches tailored to our customer needs. Contact us at info@sustema.com for any inquiries. Download the full guide here:

If you didn’t know, the National Public Safety Telecommunicator's Week takes place in April across the United States and Canada. It is a special occasion when we honour the telecommunications personnel in the public safety community. We thank them for dedicating their lives to serving the public and being the first-first responders. At our company, we encourage everyone to celebrate and recognize the hard work and dedication of public safety telecommunicators. One way of expressing one’s appreciation for 911 personnel, is to help spread awareness about National Telecommunicator Week and the important role of 911 telecommunicators. We talk a lot about how consoles must adapt to 911 dispatchers but today we are focusing on how people and organizations across North America are spreading awareness on the realities of working in 911. Here are some examples of people, organizations and institutions coming together to say thanks to and salute the unsung heroes of 911. The “Resilient Together” initiative by CISA In 2024 the Cybersecurity and Infrastructure Security Agency (CISA) kicks off the third annual Emergency Communications Month to honour the nation’s emergency responders and communicators in the US, emphasizing the importance of emergency communications and the need to work together in building resilient critical infrastructure. CISA encourages critical infrastructure organizations enrolling in free priority telecommunications services. That enable essential personnel to communicate when networks are degraded or congested due to weather events, mass gatherings, cyber incidents, or events stemming from human error. The 911 Telecommunicator Tree of Life To bring people together in celebrating public safety telecommunicators, the NG911 Institute alongside other national stakeholder organizations, maintains and updates the “Tree of Life” initiative where anybody can help nurture a digital tree where upon different stories of dispatchers and call takers reside in its leaves. Each leaf on the tree represents telecommunicators that have been honoured by someone in their community. Simply click on any leaf to read the story for the telecommunicator or communications center listed. You can help nurture the Tree of Life by recognizing a telecommunicator who is doing what they do best – answering the call to assist those in need – by completing a submission form and sharing their story. Posting messages of gratitude on social media Aside from the big organizations and institutions, people from within and outside the public safety industry, are also showing their appreciation and saying thanks to the telecommunicators for their service. We invite you to post a message of appreciation and to help spread awareness of the vital role telecommunicators play in our daily life. You do not need fancy graphics or high production value videos, simply type your kind message in a dedicated Facebook group, a tweet, a reddit post, or in the comment section of a dispatcher that you follow using the appropriate hashtags (#911Professionals or #NPSTW2024 or just #NPSTW). Are interested in becoming an emergency telecommunicator? In the spirit of the National Public Safety Telecommunicator week, here are some quick facts about being a public safety telecommunicator. The median pay for telecommunicators in the US is $46,900 per year, making it $22.55 per hour. In Canada that’s $27 per hour on average. Telecommunicators usually have shifts that include evenings, weekends, and holidays to provide round-the-clock coverage. Most public safety telecommunicators work full time, often in 8- to 12-hour shifts. Public safety telecommunicators typically work in communication centers, often called public safety answering points (PSAPs). Public safety telecommunicators typically need a high school diploma to enter the occupation. Important qualities needed on the job: Ability to multitask, communication skills, decision-making skills, empathy, listening skills, typing skills. Training and permit requirements for public safety telecommunicators Public safety telecommunicators typically receive training on the job but the training requirements and length of said training may vary by state and locality. Keep in mind that many states and localities require public safety telecommunicators to be certified, especially since dispatchers give medical assistance over the phone. We recommend you take the time to explore the different associations that shape the guidelines for telecommunicators. The Association of Public-Safety Communications Officials (APCO International). The National Emergency Number Association (NENA) The International Academies of Emergency Dispatch (IAED) If you like podcasts, give a listen to The Raspy Dispatcher, or Within The Trenches. Both are podcasts that are run by public safety professionals and offer a behind the scenes look into the life of telecommunicators. Help others learn about the career of public safety telecommunicator Share this article on social media or send it to someone interested in starting their career as a public safety telecommunicator to help spread awareness of the impact these public safety professionals have on people's life.

In the intense and fast-paced environment of a 911 dispatch center, incorporating plants can help reduce stress for dispatchers and call takers. Bringing a touch of nature indoors enhances the workspace's appeal by creating a calming atmosphere and signalling to visitors, like new hires, that the center is a caring workplace. If you're wondering which plants to bring into the center, focus on selecting varieties that thrive in low-light conditions. Below are some of the best plants to consider for brightening your dispatch center, each offering unique benefits and requiring minimal care, making them ideal for busy professionals like dispatchers and call takers. The vast majority of "indoor" plants originate from the tropical and subtropical regions of the globe, explaining their need for significant atmospheric humidity and their inability to tolerate frost or high temperature variations, such as opening windows in winter. Here is an example of how plants can be integrated into a control room. All the plants on this list are perfect for 911 environments where natural sunlight may be scarce and the temperature is stable. Aglaonema (Chinese Evergreen) Aglaonema (Chinese Evergreen) has striking variegated leaves in vibrant shades, adding a splash of color without the need for constant care. These plants are drought tolerant, thrive in low-light areas, and are on NASA’s list of air-purifying plants, helping to remove benzene and formaldehyde. However, colorful varieties may need a bit more light to maintain their hue. Chlorophytum comosum (Spider Plant) Chlorophytum comosum (Spider Plant) is renowned for its low maintenance and ability to thrive in low light. Its long, spindly foliage and small white flowers create an attractive display, perfect for hanging baskets placed atop file cabinets and shelves. Spider Plants are easy to grow indoors but can be sensitive to fluoride in tap water, which commonly causes "burnt tips." Placing them near workstations or in common areas like break rooms can enhance air quality and add a refreshing touch of greenery. Dracaena fragrans (Corn Plant) Dracaena fragrans (Corn Plant) resembles small tropical palms and can brighten any space with a hint of the exotic. Easy to care for, they only need occasional watering and placement away from direct sunlight. However, they are toxic to pets, making them a less ideal choice if K-9 comfort dogs visit the dispatch center. The best spots for Corn Plants, considering their size and bulky features, are corners of the room where they can stand out without obstructing daily operations. They can also serve as natural dividers alongside filing cabinets or at the ends of workstation rows, enhancing privacy and reducing noise without sacrificing accessibility. Epipremnum aureum (Pothos / Devil’s Ivy) Epipremnum aureum (Pothos / Devil’s Ivy) is ideal for hanging baskets in low-light spots. Its variegated green vines trail down elegantly, creating a beautiful cascading effect with minimal upkeep. Strategic placement within a 911 dispatch center can significantly enhance the workspace’s aesthetic appeal and air quality. Consider using hanging baskets to allow the plant's vines to beautify areas without taking up desk or floor space, or placing them on shelves and cabinets where they can cascade down gracefully. Small pots next to computer monitors or on partition tops can add greenery without impeding functionality, while utilizing window ledges leverages natural light for plant health and improves the view for dispatchers, potentially reducing eye strain and increasing productivity. Incorporating Devil’s Ivy into break areas can transform these spaces into more serene and inviting retreats, aiding in stress reduction. Adorning entrances and waiting areas with this versatile plant makes these spaces welcoming and demonstrates a commitment to a positive and healthy work environment. Sansevieria (Snake Plant) Sansevieria (Snake Plant), though not quite indestructible, is perfect for adding greenery without the worry. It thrives in low light and requires minimal watering, making it suitable for even the busiest corners of the 911 center. This plant is popular as one of the most effective toxin-fighting plants, with NASA studies showing it can remove major toxins from the air (benzene, formaldehyde, trichloroethylene, xylene, and toluene), making it an excellent choice for a 24/7 operation. Incorporating Snake Plants can significantly enhance both the aesthetics and air quality of the workspace, with strategic placement in entrance or reception areas making a strong statement and welcoming staff and visitors with purified air and striking greenery. Their compact, upright growth allows for placement on individual workstations to improve air quality without occupying much space. Break rooms benefit from the addition of Snake Plants, contributing to a more relaxing and healthier environment for dispatchers on their breaks. Utilizing unused wall or corner spaces adds visual interest and purifies the air without impeding foot traffic. For areas lacking natural sunlight, such as bathrooms or storage rooms, Snake Plants offer a low-light, low-maintenance greening solution. Placing them on divider tops can maximize their air-cleaning benefits across multiple workstations, and situating them near electronic equipment can help absorb electromagnetic radiation. Spathiphyllum (Peace Lily) Spathiphyllum (Peace Lily) not only brightens spaces with its lush foliage and white flowers but also purifies the air. Adaptable to both dark and bright areas, it enjoys regular watering and misting. Consider placing them in waiting areas like reception to create a welcoming atmosphere for visitors and staff. Another good spot for them is the break room, where they can create a refreshing space for lunches and breaks. Alternatively, they can be placed next to printers or copiers to absorb toxins and improve air quality around office equipment. Zamioculcas zamiifolia (ZZ Plant) Zamioculcas zamiifolia (ZZ Plant) thrives in low-light conditions and requires very little attention, making it perfect for environments like a 911 dispatch center where attention to plant care is secondary. Also known as the Eternity plant due to its hardiness, its glossy leaves bring cheerful energy to any space, including corners or spaces between workstations, as long as they don’t get in the way. Because they don't need frequent watering, placing them on higher shelves or in high-traffic areas like main corridors and entryways means they won't suffer from occasional bumps or brushes. Placing the ZZ plant in the reception area can immediately signal to visitors, like potential new hires, that the dispatch center is well-maintained and caring. Renovate your 911 dispatch center The benefits of incorporating plants into the dispatch center go beyond aesthetics, transforming the workspace into a more inviting and calming environment for both newcomers and regular staff. By choosing low-light, low-maintenance plants, you can create a vibrant green space that supports the well-being of dispatchers without adding to their workload, maximizing the center's aesthetics while purifying the air of toxins. Remember, there’s a plant out there that will fit perfectly into your center, bringing a bit of nature’s tranquility to 911 dispatchers. Are you renovating your 911 dispatch center? We can help you through the entire process. We design and build 911 dispatch consoles for PSAPs throughout North America. With more than 25 years of experience in the specialized furniture industry, we take ergonomics very seriously. Planning a floor layout that maximizes the well-being of operators in the control room is part of the services we offer. Incorporating plants is just one step toward creating an appealing workspace, but if you want to take your center to the next level, you can chat with us, or fill out this form, and a member of our team will get in touch with you.

911 dispatchers and call takers are under constant stress in the control room. As the first-first responders, they encounter people in the worst times of their lives, making their work invaluable.  Our goal is to help them get the job done by designing 911 dispatch consoles that can adapt to their ever-evolving needs. Sustema consoles are heavy-duty, have a smart technology focused design, and are ergonomic so that they adapt to the user and not the other way around. 1. Use all the monitors you need CAD systems use up a lot of space (Monitor arms, Radio’s, UPS’s, multiple mice and keyboards, Speakers, CPU’s etc). CAD is integral to public safety operations, today’s CAD systems integrate with many, if not all, solutions already in place within a 911 dispatch center. In a lot of PSAPs the CAD system can use up to 7 or 8 screens because of all the tools dispatchers, call taker and supervisors need to have access at any given time. With this in mind, our consoles are built using only heavy-duty materials. Their steel substructure allows them to easily support the weight of several rows of monitors. This is because dispatchers and call takers do not rely only on their CAD system. They might have other 3rd party software tools open at the same time to complete their tasks. An example of this can be another map system that has more detailed information of the local area. 2. Create a clutter-free workstation, without distractions Seconds save lives; therefore everything should have a proper place. (slat wall, CPU enclosures, personal storage, technology integration, height adjustability, focal adjustment, task light, status tower lighting). Dispatchers and call takers train to be able to jump from one task to the next with ease. For them to be effective at their job, it is crucial that their workspace is clutter-free. Meaning that every tool and piece of equipment has its proper place. To address this issue, Sustema consoles feature a slat wall to mount accessories and monitor arms off the surface. This allows operators to place all the tools they are not currently using on the slat wall, out of the way but easily accessible. As for personal items, important documents, and equipment that is not used frequently, our consoles feature cabinets that can be converted into personal storage. These can be lockable for added security. 3. The 911 center can get noisy sometimes Noise complaints are also very common. Any Dispatcher and Call Taker can tell you that noise complaints inside a PSAP can be distracting to the operator and the caller. Sometimes it is very busy during peak times, there are many call takers engaged on the phone, or sometimes there aren’t that many calls, and you can even hear a pin drop. Regardless, noise is an issue for operators trying to focus. That is why Sustema consoles are designed to operate very quietly. For example, for operators who prefer to work standing for a while, they can easily change positions with the push of a button activating our very low noise system. The same thing can be said for the integrated heaters and fans operators can use to control the temperature at their workstation with very low white noise. Another option that Sustema offers are acoustic fabric panels that can absorb sound and create a reduced noise environment on an open concept floor. 4. It gets cold too If there is one thing everybody can agree on, while inside a PSAP is that the center is not the right temperature. The dispatch center is kept slightly on the cool side so that most of the staff are comfortable while working long hours. Considering that dispatching and call taking are stressful jobs, keeping the workplace cool helps operators manage the stress. But, where does that leave the rest of the staff for whom it is too cold? To solve this issue, we integrated a personal environment system in our consoles creating a bubble of temperature for each user. 5. Every(body) counts Monitor focal and height adjustments adapt for the 5% to 95% human percentile (height adjustments and monitor focal adjustments) In many PSAPs today, dispatchers and call takers sometimes perform both roles, especially for smaller counties and municipalities. For example, workstations assigned to neighbouring municipalities will be placed close to each other in the same building. Sustema consoles are designed with height adjustability in mind to account for a wide range of user sizes. Sometimes one shift will have a 5’2’’ user, then the next shift at the same console has a 6’3’’ user. The console must be perfectly comfortable for both. In addition to that, our consoles feature a focal adjustment monitor array so that operators can set their monitors at their preferred depth. All of this in addition to sturdy monitor arms to give the user as much flexibility as possible. This allows our own in-house designers to consider the full range of body sizes when designing your 911 dispatch center. 6. Floor layouts that encourage collaboration Dispatch center layouts: The idea of one-size-fits-all floor layout that can be applied to all PSAP’s doesn’t exist. Every center is different, and each organization will have different needs, sightlines, egress, verbal communication, and theme requirements. But that doesn’t mean that some floor layouts are better suited for collaboration. For example, in a PSAP with an open pod configuration, operators are close enough to work together but also each one has their own corner of the room where they can focus. But that could lead to more “cross talk”, where one operator is hearing too much volume from another operator. At Sustema we approach each dispatch centre on a case-by-case basis. We take into account the client's priorities, not ours, in designing the optimal dispatch center for them. Another benefit of our consoles is the integration of technology. Being able to attach a status light, something that enhances communication and situational awareness of the supervisors is a big advantage in managing the dispatch floor. This can be taken even further by the implementation of our Console Alert solution that gives supervisors a comprehensive view of the floor and instantly notifies them which operator and where they are located needs assistance, saving valuable seconds in resolving an issue. Let your workstation adapt to your needs, not the other way around To summarize, Sustema consoles are designed and built to endure 24/7, 365 days a year a use. In a mission critical environment where seconds save lives, 911 dispatchers and call takers can rely on Sustema Dispatch Consoles to meet their needs and requirements throughout their shift. Whether it be standing, sitting down, being warmed up or cooled down, or asking supervisors for assistance. Sustema Consoles support the user so that the user can be 100% engaged in supporting the caller. If you are building a new 911 dispatch center but don't know where to start, chat with us through our website. Or, if you prefer you fill out a form and member of our team will gladly reach out to help you get started.

We are glad to announce that Sustema will be attending the 2024 Navigator show in Maryland. From April 16-18 we will be meeting with industry professionals and connecting with many public safety communication professionals. We want to take this opportunity to hear from the people working in public safety so that we can designed better products for them. Where can you find Sustema at Navigator 2024? The Navigator trade show will take place at the Gaylord National Harbor Resort. You can visit us at booth number 203 where we will be showcasing our 911 dispatch consoles and meeting with professionals and stake-holders in the Public Safety industry. We recommend you follow us on LinkedIn for updates and information leading up to the conference. For more information on the Navigator trade show visit the official website for the event.

Join Us at the New Hampshire Emergency Dispatchers Association (NHEDA) Trade Show We are excited to announce our attendance at the NHEDA Trade Show from April 14th to 17th. As a leading manufacturer of 911 dispatch furniture, we're eager to engage in meaningful conversations with you, the dedicated professionals and stakeholders of emergency dispatch centers. The NHEDA Trade Show is an essential gathering for those in the emergency dispatch community in New Hampshire. It serves as a fantastic platform for networking, sharing knowledge, and staying up-to-date with industry trends. For us, it's a unique opportunity to listen and learn directly from you—understanding your experiences, challenges, and the specific needs of your dispatch centers. Our goal for this trade show is not to showcase products, but to deepen our understanding of the day-to-day realities faced by 911 dispatchers and how we can better support your critical work through our solutions. We believe that building strong relationships with dispatch professionals and gathering firsthand insights are crucial steps in developing furniture that truly meets your needs. We're looking forward to hearing your stories, learning about your specific operational challenges, and discussing how we can contribute to creating more efficient, comfortable, and supportive work environments for dispatchers. Your feedback and insights are invaluable to us as we strive to design furniture that not only meets but exceeds the demands of emergency response environments. Don't miss this opportunity to connect with us and share your thoughts on improving the well-being and efficiency of emergency dispatch centers. Whether you're looking to discuss potential upgrades, explore new ideas, or simply chat about your experiences, our team will be there to listen and engage in meaningful dialogue. Where can you find Sustema at the NHEDA trade show? The New Hampshire Emergency Dispatchers Association will take place at the Attitash Grand Summit Resort. the dates are April 14th to 17th. We can't wait to meet you at the NHEDA Trade Show and explore how we can work together to support the vital services you provide to our communities. For more information about our attendance or to schedule a time to meet with us during the event, please chat with us directly. We look forward to getting to know you and learning more about how we can meet your needs.

We are happy to announce that we will be attending the upcoming Texas Public Safety Conference. From April 21rd - 24th we will be meeting with industry professionals and connecting with many public safety communication professionals. We want to take this opportunity to hear from the people working in public safety so that we can designed better products for them. Where can you find Sustema at the 2024 Texas Public Safety Conference? The conference will take place at the Embassy Suites by Hilton Denton Convention Center, so stop by our booth to meet and chat with our account manager, Mark Meschino - who will be happy to answer your questions about how we can help you modernize your 911 dispatch center. Benefits of attending: The conference is designed to bring every level of the public safety communications industry together to share ideas and best practices. Hear from Subject Matter Experts Learn New Skills Engage in Innovation and Forward Thinking Stay Current on Industry-specific Trends and Patterns View and Learn about Cutting Edge Technology Experience Thought-provoking Product Presentations Meet with Vendors and Suppliers Develop a Network that you can re-connect with once you return to work We recommend you follow us on LinkedIn for updates and information leading up to the conference. For more information on the Texas Public Safety Conference visit the official website for the event.

Operators use a lot of tools that create a cluttered work environment. Operators have to switch their focus constantly and require different tools for each task. A vertical slat wall keeps all tools organized without contributing to clutter. In this article we explain how to maximize the available space on control consoles. The benefits of incorporating vertical slat walls in a control console include: The ability to mount adjustable monitor arms without taking up worksurface space The ability to mount a glass panel with LED strips, or acoustic panels. All accessories and utensils are organized and stay within reach. They can be used to create a collaborative space. We noticed some of our clients were working with outdated control consoles that hindered their productivity by creating a cluttered mess. This problem persisted because the consoles were not designed to take into account their specific needs and tools used for the job. This kept affecting the operators in the control room by forcing them to work with a console that doesn’t respect ergonomic guidelines. The dangers of specialized furniture that doesn’t respect ergonomic guidelines, is that when tools are scattered all over the place operators perform repetitive movements that can result in discomfort and even in stress-related injuries. Picture a control console riddled with tools and other utensils: Radios, telephones, headsets, notepads, secondary keyboards and other telecommunications equipment that don't have an easy-to-reach placement, all of them constantly causing disruption in the operator’s workflow. Now, imagine that an operator stretches over all of these objects constantly throughout the day. Every time they pick up any of these tools, the operators are consistently adopting uncomfortable postures that may cause fatigue. At an organization level, this issue contributes to morale problems in the center because operators are confronted everyday with an unorganized workstation that doesn't adapt to their needs. Low morale in the control room leads to higher turnover. To solve this issue, supervisors have started to implement more and more ergonomic trends over the years. From height adjustable consoles to vertical slat walls and even personal environmental systems to control temperature at the workstation. Our clients who implement a vertical slat wall in their control consoles, see higher productivity in their centers because operators don’t have to waste time sorting through all of their tools every time they start a new task, since everything has its place and can be easily accessed. A slat wall helps to maximize the available space on the control console by creating order out of disorder. This impacts positively in the performance of operators because they can swiftly use all of their tools at their disposal, and adjust their monitor arms, task lights and access their other utensils which they don't use that often. Operators are grateful when supervisors provide them with upgraded consoles create that incorporate ergonomic guidelines into their design. To know which ergonomic guidelines to follow for each control console, it is important that during the design process, the manufacturer of the console consults with the end user to understand their special needs and requirements. This will allow them to have a complete picture of what their daily routine looks like, what kind of tools are always laying around that could be put to the side, which ones are essential, and how they plan to use the worksurface to their advantage. For example, in centers where operators have more than 1 keyboard and mouse, as well as communications equipment that they use interchangeably, these can be mounted on a slat wall and stay out of the way. Or another example can be in Air Traffic control where engineers can take advantage of the wide worksurface area to read large documents like aircraft factory plans. Incorporating a vertical slatwall can help operators work in a clutter free environment. Not only can it support monitor arms and task lights, but it can also keep all of the tools they constantly use for different tasks but aren't used very often. Not only does a slat wall increase productivity, but it also can reduce stress-related injuries by creating a more ergonomic work setup in the control room, and boosting morale by having a workstation that reflects the identity of the organization and meets their daily needs and requirements. Are you renovating your control center? Contact our team of design specialists to help you create a workspace that adapts to your needs.