• Derek Dugas

How to solve the "It’s too cold" or "too hot" complaint in the PSAP?



In an intensive work environment like Public Safety Answering Points (PSAPs), the ambient room temperature can greatly affect the performance and focus of 911 dispatchers. The reality is that we all respond differently to the temperature in a work environment. As external temperatures fluctuate, our internal body heat will also naturally react and adjust.


Most often, the temperature in a facility is centrally controlled and cannot be regulated by individual dispatchers. Consideration could be the use of space heaters underneath the operator console. However, the main drawback of this solution in an already crowded IT-intensive workstation is the allocation of space and power within the console cable management solution. The equipment found in height adjustable dispatch consoles such as CPUs, multiple monitors, and radio comm. already draws a good amount of power. Therefore, electrical components need to be taken into consideration to avoid blowing a circuit. A power outage in one single workstation could have a large impact on the productivity of the emergency communications center. Factoring in power requirements and personal comfort, one might ask if there’s a right solution to adjust room temperature?


  • Problem: How do you solve for the “too hot and too cold” complaint issue in the PSAP?

  • Solution: PES 360: Personal Environmental System.



Sustema’s personal environment system (PES 360) allows for optimum operator comfort. With easy to use finger-tip controls at the workstation the dispatcher can choose cool air or a steady flow of heat distributed either above or below the work surface adapting to the preferences of each operator.


Benefits of the Personal Environmental System:


  • Increased comfort and concentration

  • Optimized distribution of power using lower wattage

  • Personal work experience

  • Intuitive touch-screen

  • Add-ons: Controlling task lights & surface height


Want to learn more about PES 360? Contact us



About Sustema Inc.

Over the last 20 years, Sustema has successfully helped thousands of customers in North America to organize and manage their mission-critical control room consoles, 911 dispatch centers, war rooms, IT labs, data centers, and collaborative environments.

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