Showcasing our 911 dispatch consoles at Navigator 2024 From April 16th to 18th we attended the Navigator trade show in Maryland. It was an amazing opportunity to to meet with industry professionals and to connect with many public safety communication professionals. The trade show took place at the Gaylord National Harbor Resort, where we showcased one of our ergonomic consoles. For this occasion we brought a linear console with a slat wall to help create a clutter-free workspace - The Linear Transit M is one of the three most popular consoles for 911 dispatchers thanks to its prowess in mission-critical environments and its exceptional ability to optimize floor space. Here is Louis Larouche giving a brief walk through of the console's features. But it wasn't just about making new connections; we also had a chance to meet with familiar faces throughout the show, and even received a surprise visit from Chase the Therapy Dog. In case you missed us at Navigator 2024, you can chat with us through our website. We can help design and build a 911 control center that meets your specific needs and requirements. Or if you prefer, fill out this contact form and a member of our team will get in touch with you shortly.

Part of the process in choosing the right console for your 24/7 control center includes choosing the right type of LCD arms that will work best with your console configuration. Here are a few factors to take into consideration when choosing the monitor arms for your console: In this video our account manager, Derek Dugas explains how to choose the right monitor arms for your control room consoles. First, you must determine the number of LCD monitors that you will need on each console, their width, height, and weight. This will help us ensure that the support arm will safely support your monitors. Secondly, it is important to consider how the LCD monitors will be configured on your console. Do you want one row, two rows or three rows? I would advise against 3 rows, unless for very specific situations. (Check out our control room console catalog to choose from different monitor configurations) Thirdly, the type of console you have will affect the type of monitor arms than can be used. For instance, will the monitor arms be mounted on a fixed work surface or a height-adjustable one? Is there a separate height-adjustable surface dedicated to support the LCD monitors? Depending on the answer above, if you have an independent height-adjustable worksurface, you might not need a dynamic arm to move the height of your monitors. However, if you have one worksurface having your monitors on dynamic arms might come in handy. Fourthly, you must consider how the monitor arm poles will be fixed on the work surface. You can choose either a bolt-through, clamp or horizontal rail anchoring system. Bolt-through is a safe bet, using this method makes it easy to position the pole to your preferred position. Clamps can also work well but I would advise double-checking with your Sustema representative to make sure the steel-reinforced substructure of your console will allow it. (Check out our monitor arm catalog to learn more) Lastly, if you know that operators in your control center will appreciate having as much flexibility when working on their console, you can go with our horizontal rail system. Sustema designed the rail monitor arm system to easily slide the monitor arm post from left to right. The rail system allows users to add more monitors with ease and if you ever need to upgrade to larger monitors, you will be able to reposition the poles and arms in just a matter of seconds. I hope this article will make it easier to choose your next LCD arms for your console. Looking forward to hearing from you soon, thanks for reading! If you have any questions regarding the best monitor arm system for your consoles please contact us at info@sustema.com or through our online chat tool to speak with one of our representatives.

If you didn’t know, the National Public Safety Telecommunicator's Week takes place in April across the United States and Canada. It is a special occasion when we honour the telecommunications personnel in the public safety community. We thank them for dedicating their lives to serving the public and being the first-first responders. At our company, we encourage everyone to celebrate and recognize the hard work and dedication of public safety telecommunicators. One way of expressing one’s appreciation for 911 personnel, is to help spread awareness about National Telecommunicator Week and the important role of 911 telecommunicators. We talk a lot about how consoles must adapt to 911 dispatchers but today we are focusing on how people and organizations across North America are spreading awareness on the realities of working in 911. Here are some examples of people, organizations and institutions coming together to say thanks to and salute the unsung heroes of 911. The “Resilient Together” initiative by CISA In 2024 the Cybersecurity and Infrastructure Security Agency (CISA) kicks off the third annual Emergency Communications Month to honour the nation’s emergency responders and communicators in the US, emphasizing the importance of emergency communications and the need to work together in building resilient critical infrastructure. CISA encourages critical infrastructure organizations enrolling in free priority telecommunications services. That enable essential personnel to communicate when networks are degraded or congested due to weather events, mass gatherings, cyber incidents, or events stemming from human error. The 911 Telecommunicator Tree of Life To bring people together in celebrating public safety telecommunicators, the NG911 Institute alongside other national stakeholder organizations, maintains and updates the “Tree of Life” initiative where anybody can help nurture a digital tree where upon different stories of dispatchers and call takers reside in its leaves. Each leaf on the tree represents telecommunicators that have been honoured by someone in their community. Simply click on any leaf to read the story for the telecommunicator or communications center listed. You can help nurture the Tree of Life by recognizing a telecommunicator who is doing what they do best – answering the call to assist those in need – by completing a submission form and sharing their story. Posting messages of gratitude on social media Aside from the big organizations and institutions, people from within and outside the public safety industry, are also showing their appreciation and saying thanks to the telecommunicators for their service. We invite you to post a message of appreciation and to help spread awareness of the vital role telecommunicators play in our daily life. You do not need fancy graphics or high production value videos, simply type your kind message in a dedicated Facebook group, a tweet, a reddit post, or in the comment section of a dispatcher that you follow using the appropriate hashtags (#911Professionals or #NPSTW2024 or just #NPSTW). Are interested in becoming an emergency telecommunicator? In the spirit of the National Public Safety Telecommunicator week, here are some quick facts about being a public safety telecommunicator. The median pay for telecommunicators in the US is $46,900 per year, making it $22.55 per hour. In Canada that’s $27 per hour on average. Telecommunicators usually have shifts that include evenings, weekends, and holidays to provide round-the-clock coverage. Most public safety telecommunicators work full time, often in 8- to 12-hour shifts. Public safety telecommunicators typically work in communication centers, often called public safety answering points (PSAPs). Public safety telecommunicators typically need a high school diploma to enter the occupation. Important qualities needed on the job: Ability to multitask, communication skills, decision-making skills, empathy, listening skills, typing skills. Training and permit requirements for public safety telecommunicators Public safety telecommunicators typically receive training on the job but the training requirements and length of said training may vary by state and locality. Keep in mind that many states and localities require public safety telecommunicators to be certified, especially since dispatchers give medical assistance over the phone. We recommend you take the time to explore the different associations that shape the guidelines for telecommunicators. The Association of Public-Safety Communications Officials (APCO International). The National Emergency Number Association (NENA) The International Academies of Emergency Dispatch (IAED) If you like podcasts, give a listen to The Raspy Dispatcher, or Within The Trenches. Both are podcasts that are run by public safety professionals and offer a behind the scenes look into the life of telecommunicators. Help others learn about the career of public safety telecommunicator Share this article on social media or send it to someone interested in starting their career as a public safety telecommunicator to help spread awareness of the impact these public safety professionals have on people's life.

In the intense and fast-paced environment of a 911 dispatch center, incorporating plants can help reduce stress for dispatchers and call takers. Bringing a touch of nature indoors enhances the workspace's appeal by creating a calming atmosphere and signalling to visitors, like new hires, that the center is a caring workplace. If you're wondering which plants to bring into the center, focus on selecting varieties that thrive in low-light conditions. Below are some of the best plants to consider for brightening your dispatch center, each offering unique benefits and requiring minimal care, making them ideal for busy professionals like dispatchers and call takers. The vast majority of "indoor" plants originate from the tropical and subtropical regions of the globe, explaining their need for significant atmospheric humidity and their inability to tolerate frost or high temperature variations, such as opening windows in winter. Here is an example of how plants can be integrated into a control room. All the plants on this list are perfect for 911 environments where natural sunlight may be scarce and the temperature is stable. Aglaonema (Chinese Evergreen) Aglaonema (Chinese Evergreen) has striking variegated leaves in vibrant shades, adding a splash of color without the need for constant care. These plants are drought tolerant, thrive in low-light areas, and are on NASA’s list of air-purifying plants, helping to remove benzene and formaldehyde. However, colorful varieties may need a bit more light to maintain their hue. Chlorophytum comosum (Spider Plant) Chlorophytum comosum (Spider Plant) is renowned for its low maintenance and ability to thrive in low light. Its long, spindly foliage and small white flowers create an attractive display, perfect for hanging baskets placed atop file cabinets and shelves. Spider Plants are easy to grow indoors but can be sensitive to fluoride in tap water, which commonly causes "burnt tips." Placing them near workstations or in common areas like break rooms can enhance air quality and add a refreshing touch of greenery. Dracaena fragrans (Corn Plant) Dracaena fragrans (Corn Plant) resembles small tropical palms and can brighten any space with a hint of the exotic. Easy to care for, they only need occasional watering and placement away from direct sunlight. However, they are toxic to pets, making them a less ideal choice if K-9 comfort dogs visit the dispatch center. The best spots for Corn Plants, considering their size and bulky features, are corners of the room where they can stand out without obstructing daily operations. They can also serve as natural dividers alongside filing cabinets or at the ends of workstation rows, enhancing privacy and reducing noise without sacrificing accessibility. Epipremnum aureum (Pothos / Devil’s Ivy) Epipremnum aureum (Pothos / Devil’s Ivy) is ideal for hanging baskets in low-light spots. Its variegated green vines trail down elegantly, creating a beautiful cascading effect with minimal upkeep. Strategic placement within a 911 dispatch center can significantly enhance the workspace’s aesthetic appeal and air quality. Consider using hanging baskets to allow the plant's vines to beautify areas without taking up desk or floor space, or placing them on shelves and cabinets where they can cascade down gracefully. Small pots next to computer monitors or on partition tops can add greenery without impeding functionality, while utilizing window ledges leverages natural light for plant health and improves the view for dispatchers, potentially reducing eye strain and increasing productivity. Incorporating Devil’s Ivy into break areas can transform these spaces into more serene and inviting retreats, aiding in stress reduction. Adorning entrances and waiting areas with this versatile plant makes these spaces welcoming and demonstrates a commitment to a positive and healthy work environment. Sansevieria (Snake Plant) Sansevieria (Snake Plant), though not quite indestructible, is perfect for adding greenery without the worry. It thrives in low light and requires minimal watering, making it suitable for even the busiest corners of the 911 center. This plant is popular as one of the most effective toxin-fighting plants, with NASA studies showing it can remove major toxins from the air (benzene, formaldehyde, trichloroethylene, xylene, and toluene), making it an excellent choice for a 24/7 operation. Incorporating Snake Plants can significantly enhance both the aesthetics and air quality of the workspace, with strategic placement in entrance or reception areas making a strong statement and welcoming staff and visitors with purified air and striking greenery. Their compact, upright growth allows for placement on individual workstations to improve air quality without occupying much space. Break rooms benefit from the addition of Snake Plants, contributing to a more relaxing and healthier environment for dispatchers on their breaks. Utilizing unused wall or corner spaces adds visual interest and purifies the air without impeding foot traffic. For areas lacking natural sunlight, such as bathrooms or storage rooms, Snake Plants offer a low-light, low-maintenance greening solution. Placing them on divider tops can maximize their air-cleaning benefits across multiple workstations, and situating them near electronic equipment can help absorb electromagnetic radiation. Spathiphyllum (Peace Lily) Spathiphyllum (Peace Lily) not only brightens spaces with its lush foliage and white flowers but also purifies the air. Adaptable to both dark and bright areas, it enjoys regular watering and misting. Consider placing them in waiting areas like reception to create a welcoming atmosphere for visitors and staff. Another good spot for them is the break room, where they can create a refreshing space for lunches and breaks. Alternatively, they can be placed next to printers or copiers to absorb toxins and improve air quality around office equipment. Zamioculcas zamiifolia (ZZ Plant) Zamioculcas zamiifolia (ZZ Plant) thrives in low-light conditions and requires very little attention, making it perfect for environments like a 911 dispatch center where attention to plant care is secondary. Also known as the Eternity plant due to its hardiness, its glossy leaves bring cheerful energy to any space, including corners or spaces between workstations, as long as they don’t get in the way. Because they don't need frequent watering, placing them on higher shelves or in high-traffic areas like main corridors and entryways means they won't suffer from occasional bumps or brushes. Placing the ZZ plant in the reception area can immediately signal to visitors, like potential new hires, that the dispatch center is well-maintained and caring. Renovate your 911 dispatch center The benefits of incorporating plants into the dispatch center go beyond aesthetics, transforming the workspace into a more inviting and calming environment for both newcomers and regular staff. By choosing low-light, low-maintenance plants, you can create a vibrant green space that supports the well-being of dispatchers without adding to their workload, maximizing the center's aesthetics while purifying the air of toxins. Remember, there’s a plant out there that will fit perfectly into your center, bringing a bit of nature’s tranquility to 911 dispatchers. Are you renovating your 911 dispatch center? We can help you through the entire process. We design and build 911 dispatch consoles for PSAPs throughout North America. With more than 25 years of experience in the specialized furniture industry, we take ergonomics very seriously. Planning a floor layout that maximizes the well-being of operators in the control room is part of the services we offer. Incorporating plants is just one step toward creating an appealing workspace, but if you want to take your center to the next level, you can chat with us, or fill out this form, and a member of our team will get in touch with you.

911 dispatchers and call takers are under constant stress in the control room. As the first-first responders, they encounter people in the worst times of their lives, making their work invaluable.  Our goal is to help them get the job done by designing 911 dispatch consoles that can adapt to their ever-evolving needs. Sustema consoles are heavy-duty, have a smart technology focused design, and are ergonomic so that they adapt to the user and not the other way around. 1. Use all the monitors you need CAD systems use up a lot of space (Monitor arms, Radio’s, UPS’s, multiple mice and keyboards, Speakers, CPU’s etc). CAD is integral to public safety operations, today’s CAD systems integrate with many, if not all, solutions already in place within a 911 dispatch center. In a lot of PSAPs the CAD system can use up to 7 or 8 screens because of all the tools dispatchers, call taker and supervisors need to have access at any given time. With this in mind, our consoles are built using only heavy-duty materials. Their steel substructure allows them to easily support the weight of several rows of monitors. This is because dispatchers and call takers do not rely only on their CAD system. They might have other 3rd party software tools open at the same time to complete their tasks. An example of this can be another map system that has more detailed information of the local area. 2. Create a clutter-free workstation, without distractions Seconds save lives; therefore everything should have a proper place. (slat wall, CPU enclosures, personal storage, technology integration, height adjustability, focal adjustment, task light, status tower lighting). Dispatchers and call takers train to be able to jump from one task to the next with ease. For them to be effective at their job, it is crucial that their workspace is clutter-free. Meaning that every tool and piece of equipment has its proper place. To address this issue, Sustema consoles feature a slat wall to mount accessories and monitor arms off the surface. This allows operators to place all the tools they are not currently using on the slat wall, out of the way but easily accessible. As for personal items, important documents, and equipment that is not used frequently, our consoles feature cabinets that can be converted into personal storage. These can be lockable for added security. 3. The 911 center can get noisy sometimes Noise complaints are also very common. Any Dispatcher and Call Taker can tell you that noise complaints inside a PSAP can be distracting to the operator and the caller. Sometimes it is very busy during peak times, there are many call takers engaged on the phone, or sometimes there aren’t that many calls, and you can even hear a pin drop. Regardless, noise is an issue for operators trying to focus. That is why Sustema consoles are designed to operate very quietly. For example, for operators who prefer to work standing for a while, they can easily change positions with the push of a button activating our very low noise system. The same thing can be said for the integrated heaters and fans operators can use to control the temperature at their workstation with very low white noise. Another option that Sustema offers are acoustic fabric panels that can absorb sound and create a reduced noise environment on an open concept floor. 4. It gets cold too If there is one thing everybody can agree on, while inside a PSAP is that the center is not the right temperature. The dispatch center is kept slightly on the cool side so that most of the staff are comfortable while working long hours. Considering that dispatching and call taking are stressful jobs, keeping the workplace cool helps operators manage the stress. But, where does that leave the rest of the staff for whom it is too cold? To solve this issue, we integrated a personal environment system in our consoles creating a bubble of temperature for each user. 5. Every(body) counts Monitor focal and height adjustments adapt for the 5% to 95% human percentile (height adjustments and monitor focal adjustments) In many PSAPs today, dispatchers and call takers sometimes perform both roles, especially for smaller counties and municipalities. For example, workstations assigned to neighbouring municipalities will be placed close to each other in the same building. Sustema consoles are designed with height adjustability in mind to account for a wide range of user sizes. Sometimes one shift will have a 5’2’’ user, then the next shift at the same console has a 6’3’’ user. The console must be perfectly comfortable for both. In addition to that, our consoles feature a focal adjustment monitor array so that operators can set their monitors at their preferred depth. All of this in addition to sturdy monitor arms to give the user as much flexibility as possible. This allows our own in-house designers to consider the full range of body sizes when designing your 911 dispatch center. 6. Floor layouts that encourage collaboration Dispatch center layouts: The idea of one-size-fits-all floor layout that can be applied to all PSAP’s doesn’t exist. Every center is different, and each organization will have different needs, sightlines, egress, verbal communication, and theme requirements. But that doesn’t mean that some floor layouts are better suited for collaboration. For example, in a PSAP with an open pod configuration, operators are close enough to work together but also each one has their own corner of the room where they can focus. But that could lead to more “cross talk”, where one operator is hearing too much volume from another operator. At Sustema we approach each dispatch centre on a case-by-case basis. We take into account the client's priorities, not ours, in designing the optimal dispatch center for them. Another benefit of our consoles is the integration of technology. Being able to attach a status light, something that enhances communication and situational awareness of the supervisors is a big advantage in managing the dispatch floor. This can be taken even further by the implementation of our Console Alert solution that gives supervisors a comprehensive view of the floor and instantly notifies them which operator and where they are located needs assistance, saving valuable seconds in resolving an issue. Let your workstation adapt to your needs, not the other way around To summarize, Sustema consoles are designed and built to endure 24/7, 365 days a year a use. In a mission critical environment where seconds save lives, 911 dispatchers and call takers can rely on Sustema Dispatch Consoles to meet their needs and requirements throughout their shift. Whether it be standing, sitting down, being warmed up or cooled down, or asking supervisors for assistance. Sustema Consoles support the user so that the user can be 100% engaged in supporting the caller. If you are building a new 911 dispatch center but don't know where to start, chat with us through our website. Or, if you prefer you fill out a form and member of our team will gladly reach out to help you get started.

We are glad to announce that Sustema will be attending the 2024 Navigator show in Maryland. From April 16-18 we will be meeting with industry professionals and connecting with many public safety communication professionals. We want to take this opportunity to hear from the people working in public safety so that we can designed better products for them. Where can you find Sustema at Navigator 2024? The Navigator trade show will take place at the Gaylord National Harbor Resort. You can visit us at booth number 203 where we will be showcasing our 911 dispatch consoles and meeting with professionals and stake-holders in the Public Safety industry. We recommend you follow us on LinkedIn for updates and information leading up to the conference. For more information on the Navigator trade show visit the official website for the event.

Join Us at the New Hampshire Emergency Dispatchers Association (NHEDA) Trade Show We are excited to announce our attendance at the NHEDA Trade Show from April 14th to 17th. As a leading manufacturer of 911 dispatch furniture, we're eager to engage in meaningful conversations with you, the dedicated professionals and stakeholders of emergency dispatch centers. The NHEDA Trade Show is an essential gathering for those in the emergency dispatch community in New Hampshire. It serves as a fantastic platform for networking, sharing knowledge, and staying up-to-date with industry trends. For us, it's a unique opportunity to listen and learn directly from you—understanding your experiences, challenges, and the specific needs of your dispatch centers. Our goal for this trade show is not to showcase products, but to deepen our understanding of the day-to-day realities faced by 911 dispatchers and how we can better support your critical work through our solutions. We believe that building strong relationships with dispatch professionals and gathering firsthand insights are crucial steps in developing furniture that truly meets your needs. We're looking forward to hearing your stories, learning about your specific operational challenges, and discussing how we can contribute to creating more efficient, comfortable, and supportive work environments for dispatchers. Your feedback and insights are invaluable to us as we strive to design furniture that not only meets but exceeds the demands of emergency response environments. Don't miss this opportunity to connect with us and share your thoughts on improving the well-being and efficiency of emergency dispatch centers. Whether you're looking to discuss potential upgrades, explore new ideas, or simply chat about your experiences, our team will be there to listen and engage in meaningful dialogue. Where can you find Sustema at the NHEDA trade show? The New Hampshire Emergency Dispatchers Association will take place at the Attitash Grand Summit Resort. the dates are April 14th to 17th. We can't wait to meet you at the NHEDA Trade Show and explore how we can work together to support the vital services you provide to our communities. For more information about our attendance or to schedule a time to meet with us during the event, please chat with us directly. We look forward to getting to know you and learning more about how we can meet your needs.

We are happy to announce that we will be attending the upcoming Texas Public Safety Conference. From April 21rd - 24th we will be meeting with industry professionals and connecting with many public safety communication professionals. We want to take this opportunity to hear from the people working in public safety so that we can designed better products for them. Where can you find Sustema at the 2024 Texas Public Safety Conference? The conference will take place at the Embassy Suites by Hilton Denton Convention Center, so stop by our booth to meet and chat with our account manager, Mark Meschino - who will be happy to answer your questions about how we can help you modernize your 911 dispatch center. Benefits of attending: The conference is designed to bring every level of the public safety communications industry together to share ideas and best practices. Hear from Subject Matter Experts Learn New Skills Engage in Innovation and Forward Thinking Stay Current on Industry-specific Trends and Patterns View and Learn about Cutting Edge Technology Experience Thought-provoking Product Presentations Meet with Vendors and Suppliers Develop a Network that you can re-connect with once you return to work We recommend you follow us on LinkedIn for updates and information leading up to the conference. For more information on the Texas Public Safety Conference visit the official website for the event.

Operators use a lot of tools that create a cluttered work environment. Operators have to switch their focus constantly and require different tools for each task. A vertical slat wall keeps all tools organized without contributing to clutter. In this article we explain how to maximize the available space on control consoles. The benefits of incorporating vertical slat walls in a control console include: The ability to mount adjustable monitor arms without taking up worksurface space The ability to mount a glass panel with LED strips, or acoustic panels. All accessories and utensils are organized and stay within reach. They can be used to create a collaborative space. We noticed some of our clients were working with outdated control consoles that hindered their productivity by creating a cluttered mess. This problem persisted because the consoles were not designed to take into account their specific needs and tools used for the job. This kept affecting the operators in the control room by forcing them to work with a console that doesn’t respect ergonomic guidelines. The dangers of specialized furniture that doesn’t respect ergonomic guidelines, is that when tools are scattered all over the place operators perform repetitive movements that can result in discomfort and even in stress-related injuries. Picture a control console riddled with tools and other utensils: Radios, telephones, headsets, notepads, secondary keyboards and other telecommunications equipment that don't have an easy-to-reach placement, all of them constantly causing disruption in the operator’s workflow. Now, imagine that an operator stretches over all of these objects constantly throughout the day. Every time they pick up any of these tools, the operators are consistently adopting uncomfortable postures that may cause fatigue. At an organization level, this issue contributes to morale problems in the center because operators are confronted everyday with an unorganized workstation that doesn't adapt to their needs. Low morale in the control room leads to higher turnover. To solve this issue, supervisors have started to implement more and more ergonomic trends over the years. From height adjustable consoles to vertical slat walls and even personal environmental systems to control temperature at the workstation. Our clients who implement a vertical slat wall in their control consoles, see higher productivity in their centers because operators don’t have to waste time sorting through all of their tools every time they start a new task, since everything has its place and can be easily accessed. A slat wall helps to maximize the available space on the control console by creating order out of disorder. This impacts positively in the performance of operators because they can swiftly use all of their tools at their disposal, and adjust their monitor arms, task lights and access their other utensils which they don't use that often. Operators are grateful when supervisors provide them with upgraded consoles create that incorporate ergonomic guidelines into their design. To know which ergonomic guidelines to follow for each control console, it is important that during the design process, the manufacturer of the console consults with the end user to understand their special needs and requirements. This will allow them to have a complete picture of what their daily routine looks like, what kind of tools are always laying around that could be put to the side, which ones are essential, and how they plan to use the worksurface to their advantage. For example, in centers where operators have more than 1 keyboard and mouse, as well as communications equipment that they use interchangeably, these can be mounted on a slat wall and stay out of the way. Or another example can be in Air Traffic control where engineers can take advantage of the wide worksurface area to read large documents like aircraft factory plans. Incorporating a vertical slatwall can help operators work in a clutter free environment. Not only can it support monitor arms and task lights, but it can also keep all of the tools they constantly use for different tasks but aren't used very often. Not only does a slat wall increase productivity, but it also can reduce stress-related injuries by creating a more ergonomic work setup in the control room, and boosting morale by having a workstation that reflects the identity of the organization and meets their daily needs and requirements. Are you renovating your control center? Contact our team of design specialists to help you create a workspace that adapts to your needs.

In today's fast-paced work environments, 24/7 critical applications such as control room must develop cable organization plans with considerations of day-to-day activities, operational efficiency of equipment, optimal performance, and the facility’s ability to change and grow over its lifetime. Raised floors can provide better cable organization to ensure optimal performance of the control center, simplify maintenance, and reduce downtime. Types of Raised Floors Standard raised floors usually are between 6 inches to 12+ inches high, and can sometimes be as high as 6 feet over the ground. Standard raised floors are meant to support the cooling and airflow needs of computers and other equipment that can create exceptionally hot pockets of air damaging equipment. This becomes more important for places like control centers where reducing or minimizing the risk of downtime is a priority. Cable management is a secondary function for this type of raised floor. (Freeaxez) Designed primarily for cooling and airflow, not for cable management Heavy floor panels (35+ pounds) Can cause safety issues due to the height off the ground Less flexibility, and needs to be serviced by specialized contractors Low-profile raised floors are usually lower than 6 inches in height and are specifically designed to provide more flexibility to their users. These floors allow for organized cable distribution management where airflow is not a concern. (Freeaxez) In places like control rooms, low-profile access floors can be useful if computers are located in an external server room to reduce cable clutter in the work area. Designed for cable management System components are lightweight Takes up less ceiling height Efficient cable management Easy to maintain Advantages of using raised floors in Control Rooms Using an external server/computer room: Raised floors are a perfect solution for control rooms using external server rooms which help reduce clutter in the work area of operators. Sustema's control room consoles are designed to run cables underneath the console in the case that power/data cables come from a raised floor or even from the ceiling using seamless cable posts. Flexibility to expand the control room : Since some raised access flooring comes in modular sections, you can add or remove flooring according to your needs. If you expand into a larger workspace, you may be able to take your existing flooring with you–needing only to purchase the additional sections your larger space requires. Adding new technology : Raised floors designed with an organized cable management system allow users to simply open the floor panels and run new cables as needed when integrating new equipment to the control room and without undertaking extensive renovations. Cost-effective and reusability : More often than not raised access floor systems are not attached to the building. Therefore, giving its users the ability to move to another building and taking the raised flooring system with you rather than building a new one. In the case where the new control room facility is larger, it is also more cost-effective to purchase the missing parts rather than a complete system. Sources: https://www.freeaxez.com/blog/raised-access-flooring/

What is NG911? Next Generation 911 is the system set to replace the current traditional 911 infrastructure. To keep up with the needs of our increasingly digital society, NG911 will update the communication capabilities of public safety services. This means faster response times, precise location data and multimedia-sharing capabilities. The traditional system can be understood as "analogue" while the new generation of 911 uses internet protocol technology to enable emergency services to receive and transmit information. In other words, if a 911 caller has a smartphone, they can send images, videos, GPS location, voice texts and any other available data, helping emergency services better understand the situation and respond appropriately and efficiently. The goal of the transition is to ensure everyone in the country has access to the same level of public safety services, regardless of their location. How is it being implemented today? What is still pending? The transition to the new technologies in the US is being spearheaded by NENA (the National Emergency Number Association) through a mandate to all public safety answering points (PSAPs) in the US to upgrade their networks so that they are NG911 ready. Meanwhile in Canada the transition to NG911 falls under the jurisdiction of the CRTC (Canadian Radio-television and Telecommunications Commission). The earliest efforts to build and test these types of networks go back to 2006 in the US. But today's initiative started around 2019 with telephone and cell service companies expanding and updating their networks from analog and digital. Even though the modernization is still ongoing anyone can access 911 services, but in jurisdictions where the changes have taken place already, callers can expect safer, faster and more informed emergency responses. The switch to NG911 will occur gradually in the coming years and soon new services will become available such as real-time text messaging services. How can key players adapt? Upgrading to NG911 inevitably comes with costs. PSAPs should prepare a detailed budget that includes the upgrade's direct and indirect costs. One important consideration can be to implement a partnership with neighbouring 911 call centers to share costs for equipment, maintenance and support. Besides upgrading equipment and control consoles, it is expected that organizations will develop training programs that keep the staff up-to date with new equipment and software. It is also crucial to take steps outside the control room. For example, it is highly recommended to inform the public of current technological advancements, standardized terminology and the process for reporting an emergency. PSAPs should ensure their network, data and equipment are secure. This includes implementing firewalls, encryption, and other security measures. As well as keeping their IT equipment physically secured and locked inside the CPU enclosures of control consoles. Designing a NG911-ready dispatch console. As simple analogue systems are replaced by digital and more complex systems, it doesn't matter if your center relies on fibre optic cables or on satellite coverage. Regardless of which connection method is chosen, it will involve having more IT equipment as redundancies are necessary to ensure emergency services can provide fast and reliable services. Ergonomic considerations cannot be excluded, meaning that height adjustability, and clutter free workspaces remain critical components. Specially if operators will have to deal with an increased amount of data and information sources. Focal adjustment and sturdy monitor arms to support the ever-increasing flow of information is also critical. Since the transition to NG911 involves costs, both known and unknown, ensuring that your control consoles can last for a very long time is crucial. Making sure they are heavy duty enough to look and feel as brand new even years down the line is very important. Some centers may be limited in space and require control consoles that maximize the available room with a small footprint, and by implementing smart cable management systems like wall systems and electrical raceways. We can help you design and build a 911 dispatch center that is NG911-ready. While the technology evolves and 911 dispatchers adapt to the changes in their field, we remain committed to offer state of the art solutions that adapt to the needs of our clients. Our consoles are heavy duty, ergonomic and can handle the extraordinary IT equipment PSAP centers need to become NG911-ready. Contact our team of specialists to start the conversation.

As the world becomes more digital, it's essential that emergency services keep pace with the changes. The Next Generation 911 system (NG911) is the next step in this evolution, providing a much-needed upgrade to the analog 911 infrastructure that has been in place for decades. The switch to an internet protocol (IP) based system brings with it a host of new capabilities that will revolutionize emergency response. In this blog post, we will explore the building blocks of NG911, the impact it will have on telecommunicators' day-to-day work, and examples of how it will change PSAPs operations. Building Blocks of NG911: ESInet, NGCS, NG911 Call-Taking Equipment, and GIS Upgrading to NG911 requires more than just replacing the analog infrastructure that has been used for decades. In addition to the hardware and software upgrades, data, policies, and procedures must also be upgraded. The building blocks of NG911 include the Emergency Services IP Network (ESInet), which is responsible for delivering emergency calls to the appropriate Public Safety Answering Point (PSAP) and connecting the centers to each other. The Next Generation Core Services (NGCS) consist of the software and databases needed to route a 911 call appropriately on the ESInet. NG911 call-taking equipment, also known as customer premise equipment or call-processing equipment, provides the necessary tools for telecommunicators to receive, process, and dispatch NG911 calls. Finally, the Geographic Information System (GIS) uses location data to route 911 calls and help responders find callers. New Data Sources: Beyond Smartphones and SMS Text-to-911 NG911 is expected to handle a lot more data than the legacy 911 system. The new system will incorporate new technologies that will generate more information, such as computers, smart sensors, alarm systems, vehicle telematics, smart speakers, medical devices, and many others. With NG911, the sources of information will be more diverse than ever before, and the new system will be able to handle all of it seamlessly. It is essential to note that NG911 is different from E911 or Enhanced 911. Also, SMS text-to-911 is only a small part of what NG911 will be capable of doing. With 78% of calls coming from smartphones, PSAPs must adapt to new communication tools as more people move away from landlines. NG911 will be more resilient and allow seamless integration with other public safety, healthcare, and government services and neighboring jurisdictions. The data will be highly accurate and real-time. Impacts of NG911 on Telecommunicators: New Challenges and Support Needs The transition to Next Generation 911 (NG911) will bring unprecedented changes for telecommunicators. With the ability to receive images and videos of emergency situations, they will be exposed to new sources of information, but also potential emotional stress. While NG911 brings advancements that make telecommunicators more effective, their mental health and stress levels may be impacted. It is crucial that PSAPs and ECCs provide the necessary support to ensure the well-being of their staff. Additionally, the information gained from NG911 should be meaningful and useful, empowering dispatchers to have a sense of call mastery and lowering their anxiety. While the transition won't happen overnight and the legacy 911 system will coexist with new technologies, the role of the 911 professional remains irreplaceable in the journey toward the future of 911. Examples of how NG911 will change PSAP’s operations. Dispatchable location: The location-based routing system sends the dispatchable location directly to the telecommunicator. Precise location data enables emergency calls to be smoothly transferred to the appropriate PSAP, which is usually the nearest one to the caller, but not necessarily. 3-D building visualization: The latest technology now enables call-takers to visualize buildings in 3D, with the ability to identify not just the latitude and longitude but also the Z axis, which is a vertical map showing the precise floor of a high-rise. This technology is highly anticipated by professionals like Mark Chase, business analyst for police and fire communications in Palo Alto, California, and CALNENA treasurer. Additionally, upcoming technology will allow cell phones to identify a person's location based on Wi-Fi hotspots within a building, allowing for precise location identification even in large venues like hotels. Disaster resiliency: With NG911 systems, there is greater redundancy and resilience to withstand technical issues or disasters. In such events, calls can be forwarded to any functional PSAP, be it local, regional, or national until the ECC is operational again. For instance, Vermont's six PSAP statewide NG911 system reroutes calls to another PSAP automatically if the closest center is not available, and it has built-in resilience and redundancy to avoid a single point of failure. User-friendly workflow: Next-gen 911 systems aim to improve the user experience for call-takers by streamlining the workflow and reducing the number of interfaces they need to interact with. Interoperability among various next-gen tools is crucial for achieving this goal. Although it may not be possible for everyone right away, having just one or two screens could be a reality in the future. Public safety telecommunicators stand to benefit from this upgrade, as it will provide them with more information in a user-friendly format than ever before, according to Crystal Lawrence of APCO. In conclusion, as the implementation of NG911 moves forward, it's important to remember that the success of the transition will depend not only on the technology and policies but also on the well-being and preparedness of the people behind the scenes. Telecommunicators and PSAP/ECC managers must work together to provide the necessary support and resources for their staff to adapt to the new technologies and potential stressors. By prioritizing the needs and safety of the people involved, we can ensure a smooth and successful transition to the future of 911. Sources: National Highway Traffic Safety Administration's Office of Emergency Medical Services. NG911 Next Generation 911 for telecommunicators. National 911 Program, 2023