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Showcasing our 911 dispatch consoles at Navigator 2024 From April 16th to 18th we attended the Navigator trade show in Maryland. It was an amazing opportunity to to meet with industry professionals and to connect with many public safety communication professionals. The trade show took place at the Gaylord National Harbor Resort, where we showcased one of our ergonomic consoles. For this occasion we brought a linear console with a slat wall to help create a clutter-free workspace - The Linear Transit M is one of the three most popular consoles for 911 dispatchers thanks to its prowess in mission-critical environments and its exceptional ability to optimize floor space. Here is Louis Larouche giving a brief walk through of the console's features. But it wasn't just about making new connections; we also had a chance to meet with familiar faces throughout the show, and even received a surprise visit from Chase the Therapy Dog. In case you missed us at Navigator 2024, you can chat with us through our website. We can help design and build a 911 control center that meets your specific needs and requirements. Or if you prefer, fill out this contact form and a member of our team will get in touch with you shortly.

Many businesses, both small and large, where trading and portfolio management take place currently invest in trading rooms. These trading rooms are made up of "desks" otherwise known as trading desks, or trading control consoles. The characteristics of these specialized work environments depend heavily on the particularities of the business and the software used. How to set up a modern trading room? These trading rooms are electronic sources of financial and investment data, meaning that the trading desks used today are specifically adapted to IT intensive requirements (as are all other types of control consoles used in mission critical environments). The distribution and layout of trading desks will be determined by two types of factors. Tangible and intangible. In other words, tangible factors refer to things like electrical sources, ventilation and data requirements. On the other hand, intangible factors englobe elements like noise management, lighting and colors in the room, the grouping of people, and abstract considerations like overall feel and atmosphere of the room - something that can be easily (and often) overlooked when designing a trading room layout design. So, how do you maximize the floor layout in the trading room? Ask yourself these questions: How does the trading desk help the overall workflow of the user? If something happens, is there anything in the room or on the desk itself working against the user in their immediate personal space? Secondly, ask yourself if there is anything working against team collaboration and assistance inside the trading floor. Does the layout of the trading desks enhance or undermine team collaboration? Is it easy to walk from one workstation to another? And thirdly, is the trading room contributing or reducing stress? This one is tricky, but paying attention to lighting, background noise, monitor placement, trading desk angles and the capacity for the console to adapt to the user's needs can all make or break a trading room. Needs of a trading desk Given the collaborative nature of a trading floor and its fast pace, the requirements of any trading desk will be different. These consoles are designed for a high-density of IT equipment, as well as intensive use throughout the day while also providing a comfortable workspace that adapts to the user’s needs. To properly set up an ergonomic trading desk we will focus on addressing the most common needs of any mission critical environment. The primary work surface, where the operator carries out their daily duties, and the underlying substructure which supports the weight of the equipment, plays a key role in storing and managing all the cables as well as IT equipment, and provides long lasting support. The work surface of a trading desk: For starters, any type of trading desks must meet the specific requirements of the managers responsible for the brokerage rooms as well as fit into a highly computerized environment. We can start by talking about the primary work surface, which in all of our trading desks (and every other control console) is made from high-pressure laminate instead of being made from cheaper wood composites like most office furniture. To determine the size of the work surface we need to determine how many monitors and monitor rows will be used, and how you plan to mount them on the trading desk. For consoles inside a trading room, the primary work surfaces require a strong load capacity, usually around 150 kilograms or more, this is to ensure a good shock resistance. Work. surfaces usually range from 36 inches to 84 inches in width to accommodate all the equipment and peripherals used. When thinking about monitors and their required monitor arms, consider the width, height, and weight of the screens. This will help us ensure that the support arm will safely support your monitors. Read our guide on how to choose a monitor arm for a more comprehensive view or watch this video to learn how to choose the right monitor arms for you trading room. It is possible to equip the trading desk with adaptable monitor arms that stay in place either with clamps or that are mounted directly on the work surface with a slat wall. Monitor arms must be flexible and allow for precise changes that adapt to the user's sight-line to create an adequate buffer-space between the operator and the screens they are interacting with. Speaking of peripherals, to allow full-time access to power and data, an outlet combining electrical supply and network (USB) plugs is usually installed in the center of each station. These monument systems are retractable and blend out of sight when they are not in use, and they are paired with a power bar secured underneath the work surface. Depending on the needs of the organization, some trading rooms incorporate a metallic slat wall to organize accessories, monitors and other items in order to keep them out of the way and create a clutter free workspace. Another essential accessory is the task light, this differs from a normal office light in the sense that it should be designed for heavy duty use - meaning that the materials and build quality are meant to last long periods of uninterrupted work. Also, they allow for minute and precise adjustments in the intensity of light that is used at any given moment, as well as offer many different color temperatures. For items and tools that are not used that often, like documents or personal effects, a good trading desk requires the installation of storage accessories for office supplies. Our consoles feature storage units underneath the primary work surface with sliding trays and lockable doors. As a leading manufacturer of control consoles, we offer a comprehensive range of storage solutions that are fully integrated with our trading desks, either standalone pieces or built into the steel substructure of the consoles. Underneath a trading desk: The primary work surface of any trading desk rests on a steel substructure, which is part of what makes it different from ordinary office furniture. The frame, also known as substructure, is made from high grade steel (12-gauge steel to be precise) to prevent the work surface from bending over time. A reliable trading desk can be trusted to support all the critical tasks a trader has to perform on a daily basis. Meaning that in trading rooms, the console will always work as intended. For example, to create an ergonomic setup at your trading desk, incorporating a height adjustable desk can help prevent stress and reduce fatigue from working long hours. When the user wishes to switch from a sitting position and continue their work while standing for the next hour or so, the trading desk should adapt to the user's needs efficiently. We offer height adjustable trading desks with heavy duty lifting columns, each with a 250-pound capacity to ensure continuous operations throughout the years. Another crucial aspect of a high-density IT environment like a trading room, is the cable management side of things. We previously mentioned that trading desks incorporate monument systems directly on the work surface, providing data and power connections. For this approach to work, our consoles are designed with electrical pathways and incorporate cable routing into their substructure so that all cables stay secured throughout the workday but are also easily accessible in case of troubleshooting. In the case of a height adjustable trading desk, we use cable chains that protect the cables while the console is in motion. Depending on the organization, traders can use the monument system to access data and power directly on the work surface with a portable computer, or they can use a desktop solution. When working with desktop computers, the trading desks should be able to handle all the equipment required for day trading and leave room for further future expansion. Our consoles integrate steel CPU enclosures to house multiple computers and are equipped with a sliding tray and a lockable door which can be accessed on the front or the back of the console. In order to create a truly adaptable and ergonomic trading desk setup, it is crucial that every action like adjusting the height of the work surface or performing maintenance like cable management or updating IT equipment, should not interrupt the operator's workflow and contribute towards stress. If you are renovating your trading room or need assistance in building a trading desk setup for your business, chat with a member of our team of design specialists to help you get started. Or you can fill out this contact form and we will contact you shortly. A note on accessories for trading desks. A reliable trading desk setup helps to maintain a pleasant and professional aesthetic. But if the traders have to constantly perform workarounds to complete basic daily tasks like troubleshooting their actuators, then all of these inconveniences will continue to build up. When integrating any accessory or functionality to an ergonomic workspace, keep in mind that they should never interfere with critical tasks.

If you didn’t know, the National Public Safety Telecommunicator's Week takes place in April across the United States and Canada. It is a special occasion when we honour the telecommunications personnel in the public safety community. We thank them for dedicating their lives to serving the public and being the first-first responders. At our company, we encourage everyone to celebrate and recognize the hard work and dedication of public safety telecommunicators. One way of expressing one’s appreciation for 911 personnel, is to help spread awareness about National Telecommunicator Week and the important role of 911 telecommunicators. We talk a lot about how consoles must adapt to 911 dispatchers but today we are focusing on how people and organizations across North America are spreading awareness on the realities of working in 911. Here are some examples of people, organizations and institutions coming together to say thanks to and salute the unsung heroes of 911. The “Resilient Together” initiative by CISA In 2024 the Cybersecurity and Infrastructure Security Agency (CISA) kicks off the third annual Emergency Communications Month to honour the nation’s emergency responders and communicators in the US, emphasizing the importance of emergency communications and the need to work together in building resilient critical infrastructure. CISA encourages critical infrastructure organizations enrolling in free priority telecommunications services. That enable essential personnel to communicate when networks are degraded or congested due to weather events, mass gatherings, cyber incidents, or events stemming from human error. The 911 Telecommunicator Tree of Life To bring people together in celebrating public safety telecommunicators, the NG911 Institute alongside other national stakeholder organizations, maintains and updates the “Tree of Life” initiative where anybody can help nurture a digital tree where upon different stories of dispatchers and call takers reside in its leaves. Each leaf on the tree represents telecommunicators that have been honoured by someone in their community. Simply click on any leaf to read the story for the telecommunicator or communications center listed. You can help nurture the Tree of Life by recognizing a telecommunicator who is doing what they do best – answering the call to assist those in need – by completing a submission form and sharing their story. Posting messages of gratitude on social media Aside from the big organizations and institutions, people from within and outside the public safety industry, are also showing their appreciation and saying thanks to the telecommunicators for their service. We invite you to post a message of appreciation and to help spread awareness of the vital role telecommunicators play in our daily life. You do not need fancy graphics or high production value videos, simply type your kind message in a dedicated Facebook group, a tweet, a reddit post, or in the comment section of a dispatcher that you follow using the appropriate hashtags (#911Professionals or #NPSTW2024 or just #NPSTW). Are interested in becoming an emergency telecommunicator? In the spirit of the National Public Safety Telecommunicator week, here are some quick facts about being a public safety telecommunicator. The median pay for telecommunicators in the US is $46,900 per year, making it $22.55 per hour. In Canada that’s $27 per hour on average. Telecommunicators usually have shifts that include evenings, weekends, and holidays to provide round-the-clock coverage. Most public safety telecommunicators work full time, often in 8- to 12-hour shifts. Public safety telecommunicators typically work in communication centers, often called public safety answering points (PSAPs). Public safety telecommunicators typically need a high school diploma to enter the occupation. Important qualities needed on the job: Ability to multitask, communication skills, decision-making skills, empathy, listening skills, typing skills. Training and permit requirements for public safety telecommunicators Public safety telecommunicators typically receive training on the job but the training requirements and length of said training may vary by state and locality. Keep in mind that many states and localities require public safety telecommunicators to be certified, especially since dispatchers give medical assistance over the phone. We recommend you take the time to explore the different associations that shape the guidelines for telecommunicators. The Association of Public-Safety Communications Officials (APCO International). The National Emergency Number Association (NENA) The International Academies of Emergency Dispatch (IAED) If you like podcasts, give a listen to The Raspy Dispatcher, or Within The Trenches. Both are podcasts that are run by public safety professionals and offer a behind the scenes look into the life of telecommunicators. Help others learn about the career of public safety telecommunicator Share this article on social media or send it to someone interested in starting their career as a public safety telecommunicator to help spread awareness of the impact these public safety professionals have on people's life.

We are glad to announce that Sustema will be attending the 2024 Navigator show in Maryland. From April 16-18 we will be meeting with industry professionals and connecting with many public safety communication professionals. We want to take this opportunity to hear from the people working in public safety so that we can designed better products for them. Where can you find Sustema at Navigator 2024? The Navigator trade show will take place at the Gaylord National Harbor Resort. You can visit us at booth number 203 where we will be showcasing our 911 dispatch consoles and meeting with professionals and stake-holders in the Public Safety industry. We recommend you follow us on LinkedIn for updates and information leading up to the conference. For more information on the Navigator trade show visit the official website for the event.

We are happy to announce that we will be attending the upcoming Texas Public Safety Conference. From April 21rd - 24th we will be meeting with industry professionals and connecting with many public safety communication professionals. We want to take this opportunity to hear from the people working in public safety so that we can designed better products for them. Where can you find Sustema at the 2024 Texas Public Safety Conference? The conference will take place at the Embassy Suites by Hilton Denton Convention Center, so stop by our booth to meet and chat with our account manager, Mark Meschino - who will be happy to answer your questions about how we can help you modernize your 911 dispatch center. Benefits of attending: The conference is designed to bring every level of the public safety communications industry together to share ideas and best practices. Hear from Subject Matter Experts Learn New Skills Engage in Innovation and Forward Thinking Stay Current on Industry-specific Trends and Patterns View and Learn about Cutting Edge Technology Experience Thought-provoking Product Presentations Meet with Vendors and Suppliers Develop a Network that you can re-connect with once you return to work We recommend you follow us on LinkedIn for updates and information leading up to the conference. For more information on the Texas Public Safety Conference visit the official website for the event.

Join Us at the New Hampshire Emergency Dispatchers Association (NHEDA) Trade Show We are excited to announce our attendance at the NHEDA Trade Show from April 14th to 17th. As a leading manufacturer of 911 dispatch furniture, we're eager to engage in meaningful conversations with you, the dedicated professionals and stakeholders of emergency dispatch centers. The NHEDA Trade Show is an essential gathering for those in the emergency dispatch community in New Hampshire. It serves as a fantastic platform for networking, sharing knowledge, and staying up-to-date with industry trends. For us, it's a unique opportunity to listen and learn directly from you—understanding your experiences, challenges, and the specific needs of your dispatch centers. Our goal for this trade show is not to showcase products, but to deepen our understanding of the day-to-day realities faced by 911 dispatchers and how we can better support your critical work through our solutions. We believe that building strong relationships with dispatch professionals and gathering firsthand insights are crucial steps in developing furniture that truly meets your needs. We're looking forward to hearing your stories, learning about your specific operational challenges, and discussing how we can contribute to creating more efficient, comfortable, and supportive work environments for dispatchers. Your feedback and insights are invaluable to us as we strive to design furniture that not only meets but exceeds the demands of emergency response environments. Don't miss this opportunity to connect with us and share your thoughts on improving the well-being and efficiency of emergency dispatch centers. Whether you're looking to discuss potential upgrades, explore new ideas, or simply chat about your experiences, our team will be there to listen and engage in meaningful dialogue. Where can you find Sustema at the NHEDA trade show? The New Hampshire Emergency Dispatchers Association will take place at the Attitash Grand Summit Resort. the dates are April 14th to 17th. We can't wait to meet you at the NHEDA Trade Show and explore how we can work together to support the vital services you provide to our communities. For more information about our attendance or to schedule a time to meet with us during the event, please chat with us directly. We look forward to getting to know you and learning more about how we can meet your needs.

In the intense and fast-paced environment of a 911 dispatch center, incorporating plants can help reduce stress for dispatchers and call takers. Bringing a touch of nature indoors enhances the workspace's appeal by creating a calming atmosphere and signalling to visitors, like new hires, that the center is a caring workplace. If you're wondering which plants to bring into the center, focus on selecting varieties that thrive in low-light conditions. Below are some of the best plants to consider for brightening your dispatch center, each offering unique benefits and requiring minimal care, making them ideal for busy professionals like dispatchers and call takers. The vast majority of "indoor" plants originate from the tropical and subtropical regions of the globe, explaining their need for significant atmospheric humidity and their inability to tolerate frost or high temperature variations, such as opening windows in winter. Here is an example of how plants can be integrated into a control room. All the plants on this list are perfect for 911 environments where natural sunlight may be scarce and the temperature is stable. Aglaonema (Chinese Evergreen) Aglaonema (Chinese Evergreen) has striking variegated leaves in vibrant shades, adding a splash of color without the need for constant care. These plants are drought tolerant, thrive in low-light areas, and are on NASA’s list of air-purifying plants, helping to remove benzene and formaldehyde. However, colorful varieties may need a bit more light to maintain their hue. Chlorophytum comosum (Spider Plant) Chlorophytum comosum (Spider Plant) is renowned for its low maintenance and ability to thrive in low light. Its long, spindly foliage and small white flowers create an attractive display, perfect for hanging baskets placed atop file cabinets and shelves. Spider Plants are easy to grow indoors but can be sensitive to fluoride in tap water, which commonly causes "burnt tips." Placing them near workstations or in common areas like break rooms can enhance air quality and add a refreshing touch of greenery. Dracaena fragrans (Corn Plant) Dracaena fragrans (Corn Plant) resembles small tropical palms and can brighten any space with a hint of the exotic. Easy to care for, they only need occasional watering and placement away from direct sunlight. However, they are toxic to pets, making them a less ideal choice if K-9 comfort dogs visit the dispatch center. The best spots for Corn Plants, considering their size and bulky features, are corners of the room where they can stand out without obstructing daily operations. They can also serve as natural dividers alongside filing cabinets or at the ends of workstation rows, enhancing privacy and reducing noise without sacrificing accessibility. Epipremnum aureum (Pothos / Devil’s Ivy) Epipremnum aureum (Pothos / Devil’s Ivy) is ideal for hanging baskets in low-light spots. Its variegated green vines trail down elegantly, creating a beautiful cascading effect with minimal upkeep. Strategic placement within a 911 dispatch center can significantly enhance the workspace’s aesthetic appeal and air quality. Consider using hanging baskets to allow the plant's vines to beautify areas without taking up desk or floor space, or placing them on shelves and cabinets where they can cascade down gracefully. Small pots next to computer monitors or on partition tops can add greenery without impeding functionality, while utilizing window ledges leverages natural light for plant health and improves the view for dispatchers, potentially reducing eye strain and increasing productivity. Incorporating Devil’s Ivy into break areas can transform these spaces into more serene and inviting retreats, aiding in stress reduction. Adorning entrances and waiting areas with this versatile plant makes these spaces welcoming and demonstrates a commitment to a positive and healthy work environment. Sansevieria (Snake Plant) Sansevieria (Snake Plant), though not quite indestructible, is perfect for adding greenery without the worry. It thrives in low light and requires minimal watering, making it suitable for even the busiest corners of the 911 center. This plant is popular as one of the most effective toxin-fighting plants, with NASA studies showing it can remove major toxins from the air (benzene, formaldehyde, trichloroethylene, xylene, and toluene), making it an excellent choice for a 24/7 operation. Incorporating Snake Plants can significantly enhance both the aesthetics and air quality of the workspace, with strategic placement in entrance or reception areas making a strong statement and welcoming staff and visitors with purified air and striking greenery. Their compact, upright growth allows for placement on individual workstations to improve air quality without occupying much space. Break rooms benefit from the addition of Snake Plants, contributing to a more relaxing and healthier environment for dispatchers on their breaks. Utilizing unused wall or corner spaces adds visual interest and purifies the air without impeding foot traffic. For areas lacking natural sunlight, such as bathrooms or storage rooms, Snake Plants offer a low-light, low-maintenance greening solution. Placing them on divider tops can maximize their air-cleaning benefits across multiple workstations, and situating them near electronic equipment can help absorb electromagnetic radiation. Spathiphyllum (Peace Lily) Spathiphyllum (Peace Lily) not only brightens spaces with its lush foliage and white flowers but also purifies the air. Adaptable to both dark and bright areas, it enjoys regular watering and misting. Consider placing them in waiting areas like reception to create a welcoming atmosphere for visitors and staff. Another good spot for them is the break room, where they can create a refreshing space for lunches and breaks. Alternatively, they can be placed next to printers or copiers to absorb toxins and improve air quality around office equipment. Zamioculcas zamiifolia (ZZ Plant) Zamioculcas zamiifolia (ZZ Plant) thrives in low-light conditions and requires very little attention, making it perfect for environments like a 911 dispatch center where attention to plant care is secondary. Also known as the Eternity plant due to its hardiness, its glossy leaves bring cheerful energy to any space, including corners or spaces between workstations, as long as they don’t get in the way. Because they don't need frequent watering, placing them on higher shelves or in high-traffic areas like main corridors and entryways means they won't suffer from occasional bumps or brushes. Placing the ZZ plant in the reception area can immediately signal to visitors, like potential new hires, that the dispatch center is well-maintained and caring. Renovate your 911 dispatch center The benefits of incorporating plants into the dispatch center go beyond aesthetics, transforming the workspace into a more inviting and calming environment for both newcomers and regular staff. By choosing low-light, low-maintenance plants, you can create a vibrant green space that supports the well-being of dispatchers without adding to their workload, maximizing the center's aesthetics while purifying the air of toxins. Remember, there’s a plant out there that will fit perfectly into your center, bringing a bit of nature’s tranquility to 911 dispatchers. Are you renovating your 911 dispatch center? We can help you through the entire process. We design and build 911 dispatch consoles for PSAPs throughout North America. With more than 25 years of experience in the specialized furniture industry, we take ergonomics very seriously. Planning a floor layout that maximizes the well-being of operators in the control room is part of the services we offer. Incorporating plants is just one step toward creating an appealing workspace, but if you want to take your center to the next level, you can chat with us, or fill out this form, and a member of our team will get in touch with you.

911 dispatchers and call takers are under constant stress in the control room. As the first-first responders, they encounter people in the worst times of their lives, making their work invaluable.  Our goal is to help them get the job done by designing 911 dispatch consoles that can adapt to their ever-evolving needs. Sustema consoles are heavy-duty, have a smart technology focused design, and are ergonomic so that they adapt to the user and not the other way around. 1. Use all the monitors you need CAD systems use up a lot of space (Monitor arms, Radio’s, UPS’s, multiple mice and keyboards, Speakers, CPU’s etc). CAD is integral to public safety operations, today’s CAD systems integrate with many, if not all, solutions already in place within a 911 dispatch center. In a lot of PSAPs the CAD system can use up to 7 or 8 screens because of all the tools dispatchers, call taker and supervisors need to have access at any given time. With this in mind, our consoles are built using only heavy-duty materials. Their steel substructure allows them to easily support the weight of several rows of monitors. This is because dispatchers and call takers do not rely only on their CAD system. They might have other 3rd party software tools open at the same time to complete their tasks. An example of this can be another map system that has more detailed information of the local area. 2. Create a clutter-free workstation, without distractions Seconds save lives; therefore everything should have a proper place. (slat wall, CPU enclosures, personal storage, technology integration, height adjustability, focal adjustment, task light, status tower lighting). Dispatchers and call takers train to be able to jump from one task to the next with ease. For them to be effective at their job, it is crucial that their workspace is clutter-free. Meaning that every tool and piece of equipment has its proper place. To address this issue, Sustema consoles feature a slat wall to mount accessories and monitor arms off the surface. This allows operators to place all the tools they are not currently using on the slat wall, out of the way but easily accessible. As for personal items, important documents, and equipment that is not used frequently, our consoles feature cabinets that can be converted into personal storage. These can be lockable for added security. 3. The 911 center can get noisy sometimes Noise complaints are also very common. Any Dispatcher and Call Taker can tell you that noise complaints inside a PSAP can be distracting to the operator and the caller. Sometimes it is very busy during peak times, there are many call takers engaged on the phone, or sometimes there aren’t that many calls, and you can even hear a pin drop. Regardless, noise is an issue for operators trying to focus. That is why Sustema consoles are designed to operate very quietly. For example, for operators who prefer to work standing for a while, they can easily change positions with the push of a button activating our very low noise system. The same thing can be said for the integrated heaters and fans operators can use to control the temperature at their workstation with very low white noise. Another option that Sustema offers are acoustic fabric panels that can absorb sound and create a reduced noise environment on an open concept floor. 4. It gets cold too If there is one thing everybody can agree on, while inside a PSAP is that the center is not the right temperature. The dispatch center is kept slightly on the cool side so that most of the staff are comfortable while working long hours. Considering that dispatching and call taking are stressful jobs, keeping the workplace cool helps operators manage the stress. But, where does that leave the rest of the staff for whom it is too cold? To solve this issue, we integrated a personal environment system in our consoles creating a bubble of temperature for each user. 5. Every(body) counts Monitor focal and height adjustments adapt for the 5% to 95% human percentile (height adjustments and monitor focal adjustments) In many PSAPs today, dispatchers and call takers sometimes perform both roles, especially for smaller counties and municipalities. For example, workstations assigned to neighbouring municipalities will be placed close to each other in the same building. Sustema consoles are designed with height adjustability in mind to account for a wide range of user sizes. Sometimes one shift will have a 5’2’’ user, then the next shift at the same console has a 6’3’’ user. The console must be perfectly comfortable for both. In addition to that, our consoles feature a focal adjustment monitor array so that operators can set their monitors at their preferred depth. All of this in addition to sturdy monitor arms to give the user as much flexibility as possible. This allows our own in-house designers to consider the full range of body sizes when designing your 911 dispatch center. 6. Floor layouts that encourage collaboration Dispatch center layouts: The idea of one-size-fits-all floor layout that can be applied to all PSAP’s doesn’t exist. Every center is different, and each organization will have different needs, sightlines, egress, verbal communication, and theme requirements. But that doesn’t mean that some floor layouts are better suited for collaboration. For example, in a PSAP with an open pod configuration, operators are close enough to work together but also each one has their own corner of the room where they can focus. But that could lead to more “cross talk”, where one operator is hearing too much volume from another operator. At Sustema we approach each dispatch centre on a case-by-case basis. We take into account the client's priorities, not ours, in designing the optimal dispatch center for them. Another benefit of our consoles is the integration of technology. Being able to attach a status light, something that enhances communication and situational awareness of the supervisors is a big advantage in managing the dispatch floor. This can be taken even further by the implementation of our Console Alert solution that gives supervisors a comprehensive view of the floor and instantly notifies them which operator and where they are located needs assistance, saving valuable seconds in resolving an issue. Let your workstation adapt to your needs, not the other way around To summarize, Sustema consoles are designed and built to endure 24/7, 365 days a year a use. In a mission critical environment where seconds save lives, 911 dispatchers and call takers can rely on Sustema Dispatch Consoles to meet their needs and requirements throughout their shift. Whether it be standing, sitting down, being warmed up or cooled down, or asking supervisors for assistance. Sustema Consoles support the user so that the user can be 100% engaged in supporting the caller. If you are building a new 911 dispatch center but don't know where to start, chat with us through our website. Or, if you prefer you fill out a form and member of our team will gladly reach out to help you get started.

What is NG911? Next Generation 911 is the system set to replace the current traditional 911 infrastructure. To keep up with the needs of our increasingly digital society, NG911 will update the communication capabilities of public safety services. This means faster response times, precise location data and multimedia-sharing capabilities. The traditional system can be understood as "analogue" while the new generation of 911 uses internet protocol technology to enable emergency services to receive and transmit information. In other words, if a 911 caller has a smartphone, they can send images, videos, GPS location, voice texts and any other available data, helping emergency services better understand the situation and respond appropriately and efficiently. The goal of the transition is to ensure everyone in the country has access to the same level of public safety services, regardless of their location. How is it being implemented today? What is still pending? The transition to the new technologies in the US is being spearheaded by NENA (the National Emergency Number Association) through a mandate to all public safety answering points (PSAPs) in the US to upgrade their networks so that they are NG911 ready. Meanwhile in Canada the transition to NG911 falls under the jurisdiction of the CRTC (Canadian Radio-television and Telecommunications Commission). The earliest efforts to build and test these types of networks go back to 2006 in the US. But today's initiative started around 2019 with telephone and cell service companies expanding and updating their networks from analog and digital. Even though the modernization is still ongoing anyone can access 911 services, but in jurisdictions where the changes have taken place already, callers can expect safer, faster and more informed emergency responses. The switch to NG911 will occur gradually in the coming years and soon new services will become available such as real-time text messaging services. How can key players adapt? Upgrading to NG911 inevitably comes with costs. PSAPs should prepare a detailed budget that includes the upgrade's direct and indirect costs. One important consideration can be to implement a partnership with neighbouring 911 call centers to share costs for equipment, maintenance and support. Besides upgrading equipment and control consoles, it is expected that organizations will develop training programs that keep the staff up-to date with new equipment and software. It is also crucial to take steps outside the control room. For example, it is highly recommended to inform the public of current technological advancements, standardized terminology and the process for reporting an emergency. PSAPs should ensure their network, data and equipment are secure. This includes implementing firewalls, encryption, and other security measures. As well as keeping their IT equipment physically secured and locked inside the CPU enclosures of control consoles. Designing a NG911-ready dispatch console. As simple analogue systems are replaced by digital and more complex systems, it doesn't matter if your center relies on fibre optic cables or on satellite coverage. Regardless of which connection method is chosen, it will involve having more IT equipment as redundancies are necessary to ensure emergency services can provide fast and reliable services. Ergonomic considerations cannot be excluded, meaning that height adjustability, and clutter free workspaces remain critical components. Specially if operators will have to deal with an increased amount of data and information sources. Focal adjustment and sturdy monitor arms to support the ever-increasing flow of information is also critical. Since the transition to NG911 involves costs, both known and unknown, ensuring that your control consoles can last for a very long time is crucial. Making sure they are heavy duty enough to look and feel as brand new even years down the line is very important. Some centers may be limited in space and require control consoles that maximize the available room with a small footprint, and by implementing smart cable management systems like wall systems and electrical raceways. We can help you design and build a 911 dispatch center that is NG911-ready. While the technology evolves and 911 dispatchers adapt to the changes in their field, we remain committed to offer state of the art solutions that adapt to the needs of our clients. Our consoles are heavy duty, ergonomic and can handle the extraordinary IT equipment PSAP centers need to become NG911-ready. Contact our team of specialists to start the conversation.

About the client, an innovator in the transportation industry Our client is at the forefront of innovation in the tech sector, focusing on crafting and producing pioneering software and hardware systems. Their mission is centered on fostering a future of transportation that is not only more secure but also environmentally conscious and intricately interconnected. Their expertise aids global automotive manufacturers in developing vehicles that are equipped with cutting-edge safety mechanisms, sustainable power systems, and sophisticated connectivity options. This visionary approach is propelling the evolution of how we think about mobility and vehicle technology. About the project, a state-of-the-art tech lab for the tech industry For their state-of-the-art control room, our client was in pursuit of a highly specialized set of requirements to support their advanced technological operations. They needed a workspace solution that could not only withstand the rigors of constant use but also streamline their complex workflows. The essential criteria included: A stable and robust support structure to anchor the workspace securely. Efficient cable and power management systems to maintain an organized and hazard-free environment. Spacious and durable work surfaces that could accommodate multiple monitors and equipment without strain. Height-adjustable components to cater to the ergonomic needs of a diverse team, allowing for a customizable and comfortable work setting. Adequate electrical access points to power a multitude of devices simultaneously, essential for a technology-driven operation. Flexible mounting solutions to ensure optimal positioning of screens, aiding in reducing eye strain and increasing productivity. Ample storage solutions that could offer both accessibility and security, keeping essential tools and documents at hand yet orderly. Task lighting that could provide clear, focused illumination without contributing to eye fatigue during long shifts. Secure housing for the critical hardware components like CPUs, ensuring they are protected yet easily accessible for maintenance and upgrades. Mobile and versatile organizational elements that could be reconfigured as needed, allowing the workspace to evolve with the changing demands of the tech environment. About the solution, a heavy-duty Tech Bench To address our client's needs in their IT lab, we proposed a robust and sophisticated technology bench built to endure the demands of a high-tech environment. The core of our solution are the vertical support posts, towering at 82'', providing a solid foundation for the comprehensive workbench. They feature holes every 1’’ for height adjustment of the surface and the shelves. Also, they facilitate vertical cable management as the cables can easily travel through them. This is complemented by a data raceway channel and a separate raceway for power, both 42 inches in length, ensuring that all wiring and electrical components are neatly organized and easily accessible. The work surface itself is a high-pressure laminate (HPL) construction measuring 84" x 34", which sits atop the mainframe made from steel, which is engineered for durability and resistance to wear. The mainframe of the bench includes a top for a 42'' frame, offering a substantial surface area for various technological tasks. An accessory support of the same width adds to the functionality, allowing for a multitude of custom configurations. For the mounting of monitors, we included the HS 2.1 hardwall mount with both angled and straight link options, alongside a bracket for the post mounting of LCD arms, allowing for a variety of viewing angles and positions. Power needs are met with a 24'' power bar, equipped with eight outlets and a 15-amp, 15-foot cord, suitable for all necessary electronics and equipment. Task lighting is crucial in detailed work, and our solution includes an undermount task light at 36 inches, emitting 21 watts of focused illumination, designed to last for 20,000 hours. The vertical CPU holder secures the central processing unit, and for documents and supplies, a mobile pedestal with glides and two file drawers offers ample storage, marrying practicality with sleek design. Additional storage and organization are provided by a laminated shelf, 35" x 20", and a pencil stopper plate at 35", preventing small items from rolling away. The entire structure stands thanks to the adjustable support foot assembly, with dimensions of 24'' (D) x 26/36'' (H), ensures the bench remains stable on any surface while providing flexibility in height. About the result, a clutter-free workstation for a tech lab The deployment of our robust and multifaceted technology benches within our client's IT lab has significantly elevated the workspace ergonomics, merging durability with high-tech precision. The towering vertical support posts with their 1'' incremental height adjustment not only provide an unwavering foundation but also allow for optimal positioning of work surfaces and shelves, tailored to the individual user's comfort. This customization, paired with the seamless vertical cable management, reduces clutter and the physical strain associated with disorganized workspaces. The benches' substantial work surfaces, crafted from high-pressure laminate atop a resilient steel frame, ensure longevity and maintain a sleek aesthetic that enhances the work environment. This sleekness is further embodied in the benches' ability to neatly house all wiring within the data and power raceways, contributing to a clean and organized setting that boosts morale and productivity. Versatility is a cornerstone of this design, with accessory supports and adjustable monitor mounts that cater to a range of tasks and user preferences. These features, alongside the strategically placed task lighting, reduce eye strain and physical discomfort during detailed tasks, promoting sustained focus and well-being. Furthermore, the inclusion of ample and intelligently designed storage options—from the vertical CPU holder to the mobile pedestal with file drawers—ensures that every tool and document has its place, fostering an orderly environment that streamlines workflow. Overall, the implementation of our furniture solutions has not just met the technical and aesthetic needs of our client's IT lab, but it has also had a profound impact on user well-being. The benches' adaptability, coupled with their orderly and sleek design, has facilitated a harmonious blend of form and function that uplifts the spirit of the workspace, leading to an undeniable uplift in both efficiency and morale. Are you upgrading your tech lab? We can help you. With our more than 25 years of experience in the specialized furniture industry, we can help you build a tech lab that meets your specific needs and requirements. Whether you are building a modern learning environment for a college, or a state-of-the-art crime lab, we have got you covered. We pride ourselves in providing turnkey solutions to our clients, so that our solutions adapt to them and not the other way around. To start the process, contact our team of specialists, they will guide you through the entire process.

From the strategic chambers of ancient castles to the technologically advanced control centers of today, the concept of a control room has been pivotal across centuries for managing resources, ensuring operational efficiency, and maintaining situational awareness. However, the journey of control room design, much like the progression of the workplace, has been anything but static. It mirrors a continuous evolution shaped by technological advancements, changing operational needs, and an increasing emphasis on operator comfort and ergonomics. The Historical Foundations Tracing back to the 1600s, the office concept as seen in organizations like the East India Company provided early examples of centralized operation management. Yet, it wasn't until the 1920s that the modern control room began to take shape within industrial settings, primarily to oversee production processes. These early control rooms, including the iconic NASA mission control, were bastions of functionality, where utility took precedence over comfort. A Shift Towards Operator-Centric Design The introduction of computers and visual display units in the latter half of the 20th century marked a significant shift. As Tony Ivergard notes, this shift was not without its challenges. The adoption of new technology necessitated special lighting conditions, imposed greater demands on operators' eyesight, and introduced heat dissipation issues from IT equipment. These changes highlighted the need for a design philosophy that considered not just operational efficiency but the well-being of the operators. Drawing on insights from "Workplace by Design," it becomes clear that the evolution of control room design parallels the broader trends in workplace optimization. Franklin Becker and Fritz Steele emphasize the impact of physical design on productivity and organizational effectiveness, advocating for environments that support both the individual and collective needs. This perspective is increasingly relevant in control room design, where ergonomics, adaptability, and technological integration have become critical factors. The Modern Control Center: A Hub of Collaboration and Technology The COVID-19 pandemic served as a global pause, prompting a reevaluation of workspace design. Far from becoming isolated workstations, modern control rooms are evolving into dynamic control centers that foster communication and promote collaboration. This transformation is driven by the rapid pace of technological change, demanding more sophisticated and resilient furniture solutions to support an array of advanced tools and systems. Surveillance and Security: A Growing Domain One of the most notable expansions of control center applications has been in surveillance and security. Beyond traditional policing, these centers now play a crucial role in urban, business, and residential district oversight. Similarly, the financial sector has seen a significant integration of control centers, starting with companies like Reuters and Bloomberg leveraging real-time data for market analysis and financial planning. Looking to the Future As we look ahead, the trajectory of control room design is set to embrace even greater complexity and connectivity. The principles outlined in "Workplace by Design" suggest a future where the design of control centers continues to evolve in response to technological advancements, environmental sustainability, and human-centric design considerations. The incorporation of control centers across various industries underscores a broader trend towards more integrated, technologically advanced, and ergonomically focused work environments. Whether in the private sector or government operations, the role of control rooms in managing critical systems of our daily lives is undeniable and expanding. The evolution of control room design reflects a journey from purely functional spaces to complex, technologically integrated environments that prioritize operator well-being and efficiency. As we continue to reinvent these crucial workspaces, the lessons from the past, combined with forward-looking design philosophy, will guide us toward creating the high-performance control centers of the future. Embracing Next Generation 911 As we delve deeper into the evolution of control room design, it's important to spotlight a major development in the realm of emergency services: the advent of Next Generation 911 (NG911). It represents a monumental shift from traditional emergency response systems to a more integrated, IP-based infrastructure capable of handling voice, text, and multimedia communications. This evolution is particularly relevant to control room design, because it requires planners and supervisors reimagining how their 911 dispatch centers are setup. The implementation of NG911 introduces a myriad of considerations and challenges for modern control room design. The most important update is the need for systems that can seamlessly integrate a diverse range of data inputs, from video feeds and text messages to traditional voice calls. This requires advanced technological solutions but also a design ethos that prioritizes flexibility, ergonomics, and operator well-being. The NG911 framework underscores a move towards environments that are literally, high-tech. But it can also contribute to high-stress, high-stakes decision-making. Control rooms are being designed with a greater emphasis on ergonomics and operator support, recognizing the critical role of human factors in emergency response. Features such as adjustable workstations, optimized lighting, and acoustical treatments are becoming standard, reflecting an operator-centric approach to control room design. 911 dispatch centers are evolving into hubs of cross-agency communication, with designs that facilitate teamwork and information sharing both within and across emergency response teams. This shift not only enhances the effectiveness of emergency responses but also influences the physical layout and technological infrastructure of control rooms. Ready to Transform Your Control Room? Let's Get Started! Whether you're planning a major renovation of your existing control room or embarking on the exciting journey of building your first 911 dispatch center, our team is here to bring your vision to life. With over 25 years of experience in the specialized furniture industry, we pride ourselves on supporting critical industries with state-of-the-art, ergonomic solutions tailored to meet your specific needs and requirements. Our commitment to innovation, quality, and comfort has made us a trusted partner in designing environments that enhance operational efficiency and ensure the well-being of operators. Don't settle for anything less than the best for your mission-critical operations. Contact us today to learn how we can help you create a control room that sets new standards in functionality and design. Further reading: Becker, Franklin, and Fritz Steele. Workplace by Design: Mapping the High-Performance Workscape. Jossey-Bass, 1995 Ivergård, Toni and Hunt, Brian. “Handbook of Control Room Design and Ergonomics: A Perspective for the Future.” Second Edition. CRC Press, 2009. Williams, Jodi. "A Brief History of the Workplace of the Future." Work Design Magazine, 09 Jan. 2017, https://www.workdesign.com/2017/01/brief-history-workplace-future/ Overstreet, Kaley. “A Brief History of Workplace Design and Where it Might be Headed Next.” ArchDaily, 29 May. 2020, A Brief History of Workplace Design and Where it Might be Headed Next | ArchDaily Chevz, Agustin and Huppatz, DJ. “A short history of the office.” The Conversation, 13 August. 2017. A short history of the office (theconversation.com) Hansen, Kelsey and Saini, Anne N. “A Brief History of the Modern Office.” Harvard Business Review. 15 July. 2020. A Brief History of the Modern Office (hbr.org)

"Derek and the rest of his crew have been a pleasure to work with through the entire process." - Bradley Wilson, Assistant 911 - Director, Monongalia County Emergency Management - MECCA 911 About the client, MECCA 911: Leading 911 Control Room Operations in Monongalia County Our client, MECCA 911, stands at the forefront of public safety within Monongalia County, offering unrivaled services to its residents. As dedicated first responders, they play a pivotal role in managing emergencies and supervising the comprehensive range of public safety services delivered to the community, encompassing Police, Fire, and Emergency Medical Services (EMS). Beyond merely fielding emergency and non-emergency calls, MECCA 911 is charged with the critical task of dispatching resources across 6 Police Departments, 14 Fire Departments, and 3 EMS services throughout the county, ensuring prompt and efficient response to every call for help. About the project: Client Requirements for the New 911 Control Room Project Four years ago, our client, MECCA 911, embarked on a significant endeavor to construct a new 911 center, driven by the need to accommodate their expanding operations. This project was not just about building a facility; it was about reimagining the workspace to enhance the efficiency, comfort, and capability of their critical response teams. Their requirements were comprehensive and detailed, reflecting a deep understanding of their operational needs and the challenges they faced in their previous setup. 1. Advanced Radio Consoles and Ergonomics: A paramount requirement was the upgrade of radio consoles to improve both functionality and ergonomics. The new design needed to facilitate ease of use, accommodating the diverse preferences of their personnel, some of whom prefer to sit while others stand throughout their shifts. The ability to adjust the console's height easily was identified as a critical feature. 2. Design Assistance and Guidance: Given the team at MECCA 911 had no prior experience in designing a 911 center, they sought expert guidance throughout the entire process. They needed a partner who could not only understand their vision but also bring it to life with professional design and strategic planning. 3. Enhanced Working Environment: The ease of use and comfort for the operators were highlighted as essential. The project aimed to create a user-friendly environment that would allow staff to perform their duties with maximum efficiency and minimum physical strain. 4. Improved Lighting and Accessibility: A significant challenge with the old setup was the lack of adequate lighting and accessibility around the consoles, especially for maintenance tasks involving wiring. The new design required integrated work lights and easy access to both the front and back of the consoles to facilitate maintenance and upgrades. 5. High-Quality CPU Enclosures: Recognizing the critical nature of their technology infrastructure, MECCA 911 demanded the highest quality CPU enclosures. Durability, security, and ease of access for maintenance were key considerations to ensure uninterrupted and optimal performance. Our objective was to meet these needs head-on, crafting a 911 control room that would not only meet the current demands of MECCA 911 but also provide the flexibility to adapt to future challenges and advancements in public safety technology. About the solution: Advanced 911 Control Console Features and Accessories In response to MECCA 911's comprehensive requirements for their new 911 center, we developed a state-of-the-art control console equipped with a range of features and accessories designed to enhance operational efficiency, ergonomics, and maintenance capabilities. Our solution encompassed the following elements: Console Standard Features: - Monitors and Worksurfaces: Crafted from a durable particleboard, these surfaces are finished with high-pressure laminate (HPL) and edged with PVC for durability and aesthetic appeal. The worksurface further features a PVC Bullnose edging, combining functionality with safety. - Adjustability: Integrated levelers provide up to 1 inch of height adjustment, ensuring the console can be perfectly aligned even on uneven floors. - Integrated Storage: A box-file storage unit with two drawers is seamlessly integrated into the console design, offering organized and accessible storage options. - Cable Management: Four cable chains (two per surface) securely manage cables during movement, effectively separating power and data cables to prevent interference and ensure a tidy workspace. - Ergonomic Lifting Columns: Four lifting columns (two per surface) enable height adjustment controlled via a keypad, allowing operators to switch between sitting and standing positions effortlessly. - Surface Frames and Cable Routing: The design includes two surface frames specifically for routing cables efficiently to the cable chains, ensuring a clutter-free environment. - CPU Storage Enclosures: These enclosures are hinged, ventilated, and lockable, featuring front and back doors for easy access. They come equipped with sliding shelves on ball bearings for smooth operation, and each enclosure includes an integrated task light for enhanced visibility. - Accommodation for Multiple CPUs: Our consoles are designed to house various CPU sizes, ensuring compatibility with a wide range of hardware requirements and providing additional space for future expansions. Accessories for Enhanced Functionality: - Monitor Mounts: Six 24" monitors are supported by articulated arms, allowing for flexible positioning and easy adjustment to suit individual operator preferences. - Connectivity Solutions: A Leviton QUICKPORT 12-PORT PATCH BLOCK is fixed within the console structure for streamlined connectivity, complemented by two grommets for seamless cable passage. - Power Supply: Four power bars with six outlets each (15 Amp) are strategically placed—two fixed to the monitor's surface frame and two inside the CPU enclosures—to ensure easy access to power sources. - Retractable Monument: This feature includes two power outlets, one USB A+C, and one open data port, offering convenient access to power and data connections without compromising the console's sleek design. Our solution for MECCA 911's new 911 control room was meticulously crafted to meet their specific operational needs, focusing on flexibility, accessibility, and the highest standards of quality and efficiency. About the result: Enhanced Efficiency and Comfort in MECCA 911's Control Room The implementation of our advanced control consoles in MECCA 911's new 911 center has brought about a significant transformation, offering numerous benefits to both the operators and the organization as a whole. The custom-designed features have not only optimized the control room's functionality but also significantly improved the working conditions for the dispatchers. Key benefits include: 1. Improved Ergonomics and Flexibility: - Height Adjustability: Operators can easily adjust their working posture throughout the day, thanks to the height-adjustable features of the consoles. This adaptability reduces physical strain and increases comfort during long shifts. - Dual Worksurfaces: The ability to independently adjust monitors and primary worksurfaces caters to different height percentiles, ensuring ergonomic alignment for every operator. 2. Enhanced Work Environment: - Spacious Work Area: The wide worksurface accommodates keyboards and mice comfortably, featuring grommets and a monument system for efficient peripheral management. Urethane edging minimizes wrist strain, while the surface's scratch and stain resistance maintains a clean, professional appearance. - Robust Construction: A heavy-duty steel substructure supports the console's components, preventing bending and ensuring longevity. 3. Streamlined Cable Management: - The steel substructure aids in neatly routing cables from the surface down to the CPU enclosures, with four power bars distributed strategically to provide power where it's needed most. 4. Maintenance Efficiency: - Accessible Design: Front and rear doors offer easy access for IT maintenance, allowing for quick and efficient servicing. Integrated work lights in each enclosure simplify the task of distinguishing between cables. - Secure and Convenient CPU Maintenance: Slide-out trays in the CPU enclosures facilitate effortless IT maintenance, while locked steel doors protect critical equipment from unauthorized access. 5. Future-Proof and Scalable: - The console design not only meets current needs but also allows room for additional equipment, ensuring MECCA 911 can adapt to future technological advancements. 6. Optimized Control Room Layout: - Visibility and Accessibility: An open floor plan enables supervisors to easily oversee operations and approach operators for assistance, enhancing the management's effectiveness. - Encourages Collaboration: The pod configuration provides each dispatcher with their own workspace while promoting teamwork and communication among operators. Through these comprehensive features and thoughtful design, MECCA 911's control room now exemplifies a state-of-the-art facility that prioritizes operator comfort, efficiency, and security. The benefits realized from this project underscore our commitment to delivering solutions that meet the unique needs of our clients, driving forward the capabilities of emergency response centers. Are you building a new 911 control center from scratch? It wasn’t mentioned above but we have more than 25 years of experience in designing and manufacturing specialized furniture for mission critical environments. If you are in the process of building a 911 control room for the first time, we can help you. Contact our team of specialists and designers who will help you build a control center that meets your specific needs and requirements. Follow us on social media where we share updates on our products and the design trends that are shaping how 911 supervisors are thinking about the future of their control rooms.