Search Results

Do you have any questions regarding our products or services? Book a free online consultation for your next project.

Schedule an online tour of the Sustema showroom hosted by one of our sales representatives.

About the client Our client is a pivotal organization dedicated to managing and coordinating multi-agency responses to emergencies and disasters within their jurisdiction. They play a crucial role in alerting and notifying appropriate agencies when disaster strikes, ensuring that resources are available and mobilized during large-scale incidents. Their responsibilities include developing comprehensive preparedness plans and procedures for effective response and recovery, as well as providing essential materials to the public to enhance community readiness. Additionally, they oversee the Emergency Operations Center, a facility that ensures coordinated emergency response during significant incidents, and maintain a strong partnership with state-level emergency management. Their support extends to local emergency management, emergency medical services, law enforcement, and fire agencies, making them an indispensable asset in times of crisis. About the project The project involved the construction of a backup 9-1-1 communications center designed to enhance operational efficiency and privacy for telecommunicators. This facility required 21 ergonomic workstations, ensuring comfort and productivity for each operator. The design prioritized ease of IT maintenance, allowing for seamless updates and troubleshooting without disrupting critical emergency services. Additionally, the layout fostered a sense of privacy for telecommunicators, enabling them to perform their duties with minimal distractions. This comprehensive approach aimed to support the client's mission of providing reliable and effective emergency communication services. About the solution Our client chose our ACCESS control console , because it met their specific requirements for their new backup 9-1-1 communications center. The 21 ergonomic workstations would be arranged in six groups of three linear consoles and three single standing stationary consoles. Each workstation needed to be equipped with height-adjustable worksurfaces, retractable integrated monuments , raised and lockable CPU enclosures  with front and rear access, and LCD monitor arms mounted on the surface. The heavy-duty construction ensures mission-critical 24/7 operation, with safety features such as smooth edges and cutting-free parts. The workstations are designed with high-density particle board surfaces covered with high-pressure laminate and reinforced with a heavy-duty substructure for durability. The frames are made from cold-rolled steel and aluminum extrusions, capable of supporting up to 1200 lbs. The lifting system includes HD motors with anti-collision features, adjustable height, and an LED keypad for easy adjustments. CPU storage units are integrated into the frame, providing ample knee and leg room, ventilated bases, and programmable fans for optimal air circulation. Cable management is integrated throughout the system, with chains to protect cables during height adjustments and provisions for managing excess cable lengths. Separator panels made of frosted glass or plexiglass provide privacy, while monitor arms  support multiple monitors with adjustable, rotating, and tilting capabilities, ensuring maximum flexibility and clutter-free cabling. This comprehensive solution not only meets the client's operational needs but also enhances the efficiency, safety, and comfort of telecommunicators in the backup 9-1-1 communications center. Conference table Our client also required a technology conference table , which incorporated the same technology integrations as the dispatcher consoles. The proposed conference table for the backup 9-1-1 communications center is designed to accommodate eight users and match the color and finishes of the console workstations. Measuring 106” x 48”, the table features a high-density particle board worksurface covered with high-pressure laminate and equipped with urethane edging for durability and safety. The frame is constructed from 10 gauge cold-rolled steel with a charcoal powder coat finish or aluminum extrusions, ensuring a weight load capacity of 750 lbs. The table includes a retractable integrated dual-sided monument and an advanced cable management system, providing lateral and vertical cable management capabilities. Hinged doors on both sides and ventilated shelves ensure efficient IT equipment ventilation. The heavy-duty construction is designed for mission-critical 24/7 operation, with smooth edges to prevent any sharp or cutting parts, ensuring user safety. Storage solution The custom storage solution  includes an IT storage credenza and conference room file storage credenzas tailored to the specific needs of the users. The IT storage credenza measures 120” W x 24” D x 29” H and is designed to support documentation and IT servicing equipment, featuring four sliding drawers and four open shelves. It matches the surface and base colors of the consoles. Additionally, four conference room file storage credenzas, each measuring 36” W x 24” D x 29” H, are required to support training documentation. These credenzas include two pull-out drawers and are designed to match the surface and base colors of the conference table and consoles, ensuring a cohesive and functional workspace. About the result The installation of our control room furniture has significantly enhanced the working environment for both the staff and the organization. The ergonomic workstations, equipped with height-adjustable surfaces and retractable integrated monuments, provide comfort and flexibility, reducing physical strain and promoting better posture. This leads to increased productivity and less burnout among operators, as they can adjust their workstations to suit their individual needs throughout their shifts. The heavy-duty construction and thoughtful design ensure that the workstations are safe and durable, free from sharp edges and cutting parts, which contributes to a safer work environment. The integrated cable management system and organized CPU storage units help maintain a clutter-free workspace, allowing operators to focus on their tasks without distractions. The privacy panels and adjustable monitor arms create a sense of personal space, enabling operators to work more efficiently and with greater concentration. The conference table and custom storage solutions further support the organization by providing dedicated spaces for documentation, IT equipment, and training materials, ensuring that everything is easily accessible and well-organized. Overall, the new control room furniture meets all the requirements and provides tangible benefits such as enhanced comfort, improved productivity, reduced burnout, and a more organized and efficient workspace for the operators. This comprehensive approach not only supports the staff in performing their duties effectively but also contributes to the overall mission of the organization in managing and coordinating emergency responses. Transform Your Control Room with Our Expertise Experience the benefits of a well-designed control room that enhances comfort, productivity, and efficiency. Our ergonomic workstations, advanced cable management systems, and custom storage solutions create an organized and safe environment for your operators. Let us help you build a control room that meets your unique needs and supports your mission. Reach out to us  today to start designing your ideal workspace.

Applying cable management techniques doesn’t have to be an obstacle. Modern control consoles integrate a variety of systems to make it easier for control centers to keep their IT equipment up to date. Cables can hinder operations when they are not properly managed, causing downtime, and even accidents since they are dangling below the worksurface and they can get caught while the console is in movement. Cable chains : To account for the height adjustability issue, the console features a cable chain system that routes the cables from the work surface to the CPU enclosure. Ensuring that the vertical movement of the surface doesn’t cause any cable pulling or interruption. These cable chains can be placed on a focal adjustment accessories so that operators can adjust their monitors’ depths. Electrical raceways : these pathways help secure cables by dividing them according to their voltage. Power and data cables can suffer from electromagnetic interference when paired together, especially if there are a lot of them. And in a control console there are lots of cables running to and from the CPU. Monitor arms routing : one way to achieve a clean look in a control console is to route cables along the monitor arms . This can be done with tie-wraps, monitor clamps or even velcro straps. All the way to the grommet holes and connecting to power bars below, or running down through cable chains. The amount of monitor arms will determine how many cables you can run through them. Grommet holes : Grommet holes are made to manage cables from keyboards, mouses, and other equipment to reduce clutter on the worksurface. Grommet holes can also be adapted to integrate fans as a cooling system for operators. But they can also be placed next to monitor posts so that the cables don’t have to travel behind the worksurface. Power bars : Underneath the worksurface, power cables coming from monitors and other accessories are routed through the surface frame, and connect to a power bar attached to the steel substructure. Front and Rear access doors : for control consoles having easy access to IT equipment makes it easy to perform maintenance tasks while minimizing downtime. Access doors can be placed on the front of the console for personal storage and CPU enclosures. But they can also be placed on the back of the consoles, so that the IT specialists can access the CPUs and other equipment. These doors are made out of steel and are also lockable with steel hinges. Slide-out trays : Consoles with slide-out trays make efficient use of space in the control room. They also allow centers to keep cables neatly organized and also keep their equipment safe. Does your control console have all of these cable management features? In the fast paced world of emergency centers, organized control consoles can empower their opertors with clutter free wotksurfaces and technology integrations. Contact us to learn how you can implement these features into your control room.

In the fast-paced environment of modern control rooms, situational awareness is crucial for operators to make quick and accurate decisions. One innovative solution that is gaining traction is the use of LED lights integrated into control room consoles in favour of status lights. In this entry we explore how situational awareness is enhanced through LED lighting and the benefits it brings to operators. Identifying Stations and Status One of the primary benefits of using LED lights for situational awareness is the ability to easily identify stations and their status. For example, 9-1-1 dispatchers and supervisors can quickly see who is on the radio or who is not, replacing traditional status lights with more versatile LED indicators. This immediate visual cue helps streamline communication and ensures that everyone is aware of the current operational status. Customizable Colors for Enhanced Clarity When the colors are not assigned to a specific status, console operators can pick and choose their own colors, allowing for a highly customizable workstation. But these color choices can be integrated with environment controls. For instance, syncing the LED lights to heaters or cooling fans can provide instant feedback on the environmental conditions: red for heating and blue for cooling. This customization enhances clarity and reduces the chances of misinterpretation. Versatile Integration and Control LED lights can be integrated into various parts of the console, including under the surface and within glass panels. Providing ample coverage for large control rooms. Operators can control these lights from a small display on the console surface, making it easy to adjust settings without disrupting their workflow. Additionally, lights can be activated via buttons, offering a straightforward analog system that is both reliable and user-friendly. Benefits for Operators The integration of LED situational awareness lights into control room consoles offers several key benefits for operators: Improved Communication : Operators can quickly identify the status of different stations and equipment, reducing the time spent searching for information. Customizable Settings : Operators can tailor the lighting system to their preferences, improving comfort and efficiency. Environmental Feedback : Syncing lights with heaters and cooling fans provides immediate feedback on environmental conditions, helping maintain optimal working conditions. Want to light-up your control room operations? We can help. LED situational awareness lights are a powerful tool for modern control rooms, offering improved visibility, enhanced communication, and customizable settings that benefit operators. By integrating these lights into control room consoles, we can create a more efficient and responsive working environment that meets the demands of today's fast-paced operations. Contact us to get started with your project.