Case Study: PSAP

The Project

Faced with both an ageing emergency communications center (PSAP) and increasing demand for quicker response times, a leading medical response organization decided to retire an old communications center and build a next-generation techsavvy replacement. The 911 communications center is responsible for handling 24/7 emergency telephone responses, telephone support and offering medical assistance to callers. Sustema was selected to undertake the project as the preferred supplier following a tendering process among major manufacturers.