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Designing a Modern Dispatch Center for Campus Safety


college 911 dispatch center by sustema inc

About the client

The organization operates a fully commissioned police department dedicated to maintaining safety and security across its campuses. Officers are trained in school-based law enforcement and focus on building strong, positive relationships with students and staff. The department works proactively to prevent incidents and respond swiftly when necessary. It pledges to partner with the community to maintain peace, preserve life, protect property, and deliver essential services in a way that fosters trust—upholding the highest standards of professionalism and ethics.


About the project

Our client sought to create a modern dispatch center for its fully commissioned police department, ensuring seamless operations and enhanced operator comfort. The department, known for its commitment to school-based law enforcement and community trust, required a solution that combined advanced functionality with ergonomic design. The project had the following requirements.


Console Specifications

  1. Control Console

    • Dimensions: 85" (length) x 40–50" (depth)

    • Configuration: Double EHA surfaces

    • CPU Enclosures: Two 15" wide enclosures and one central enclosure

  2. Monitor Mounting

    • Two monitor arms with post and extender

    • Quantity: Three monitor arms per console

  3. Power Management

    • Power Bar:

      • 6 outlets at 90° angle for under-monitor shelf mounting

      • 6 ft cord length

    • Vertical Power Strip:

      • 15A, 6 outlets

      • 15 ft cord

      • 36" long

    • MHO Module:

      • 2 Power outlets, 1 USB charger, 1 open data port

      • Silver faceplate with black trim

      • 72" cord length

  4. Personal Environment System

    • Integrated system with 2 fans and 2 heaters

  5. Control Features

    • Linak modern control with memory and display functions

    • Bump/Tape switch for console surface (range: 60–96 inches)

  6. Surface and Edging

    • Urethane molded edging for 78" surface

  7. Storage

    • Drawer set for Transit enclosure:

      • 1 Box drawer

      • 1 File drawer

      • Personal storage compartment

  8. Accessories

    • Cup holders

 

Additional Requirements

  • Storage

    • 36" wide centerpiece between consoles


About the results

college 911 dispatch center by sustema inc

Our specialized Transit Control Console solution was designed to meet every requirement for a college campus dispatch center while delivering exceptional ergonomic benefits for operators.


The setup includes two Transit linear consoles placed face-to-face and one custom storage unit, creating a compact yet highly functional workspace for collaborative operations. Each console features expansive 85" x 40–50" surfaces with height-adjustable worksurfaces, allowing operators to alternate between sitting and standing or adapt to multiple users throughout the day—promoting healthy posture and reducing fatigue.

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Integrated three CPU storage units and one personal storage compartment for files keep equipment and documents organized, minimizing clutter and improving workflow. Operators benefit from three fully adjustable monitor arms per console for optimal screen positioning, reducing neck strain and eye fatigue. Power management is streamlined with under-shelf power bars, vertical strips, and MHO modules for easy access to outlets, USB charging, and data ports.


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Comfort is further enhanced by a personal environment system with dual fans and heaters, plus thoughtful details like urethane molded edging, bump/tape surface switches, and spill-resistant cup holders. A 36" millwork centerpiece between consoles adds a polished aesthetic and supports team communication. By combining advanced functionality with ergonomic design, our solution creates a dispatch environment that supports operator health, efficiency, and long-term productivity.


Ready to see more success stories? 

Explore our Case Studies to discover how we’ve helped organizations build efficient, ergonomic control rooms tailored to their unique needs. If you’re planning your next dispatch center or control room, we’d love to help bring your vision to life. Contact us today through our Contact Page and let’s start designing a solution that combines advanced functionality with operator comfort.

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