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911 Call Center, Quebec City - A restrospective

Updated: Sep 22, 2023

About our client: Quebec City's Police Department

The Quebec City Police Department is the second-largest municipal police force in the province, and it serves a population of more than 500,000 inhabitants. A few years ago we first designed and manufactured their 911 Call Center. This article is a retrospective of that project featuring our now classic consoles.

About the project: Designing a state-of-the-art 911 Call center

The reorganization of the Quebec City police station has allowed the complete relocation of all activities of its 911 call center. The project’s goal was to design and install 27 consoles, equipped with screens and computers, for dispatchers, supervisors and call answering staff. The mandate included the creation of specialized furniture and technical accessories.

Floor plan of 911 call center in Ville de Quebec
Proposed floor layout for 911 call center

The project objective was to design modern, state-of-the-art, ergonomic work consoles to ensure optimal workspaces for the emergency department. The consoles had to be modular in order to allow reconfiguration of the space, as well as complying with required ergonomic standards.

We completed the entire project in only 12 weeks, including preliminary studies, definition of project direction, equipment transfer, installation, and activation. The work surfaces and keyboards had to mechanically adjust themselves with the help of electric actuators. Some workstations had to host a specialized “Zetron“ console for radio communication and allow the possible storage of a third keyboard for system verification.

Zetron console for radio communications
Zetron console for radio communications

The solution: Heavy-duty control consoles with electrical height adjustability

Three original solutions, each of which includes one or two pairs of actuators, are offered to allow adjustment of the heights of the work surface and keyboard. Depending on taste, the computer‘s exterior casing can be attached below the work surface or to the system’s fixed system. In addition glass or acoustic panels can be added to the structure to enhance the privacy of the user. This functional structure can also carry cabling from one workstation to another.

The mobile upper part of the console is connected to the base via articulated arms that support the computer and data cables, ensuring safe vertical movement. The LCD monitors may be permanently installed directly on the work surface, or fixed to a grooved extruded aluminum panel that allows lateral motion.

The TRANSIT linear consoles were developed by Sustêma specifically for 911 call centers. The product design is distinguished by the geometry of the work surfaces, the innovative electrical adjustment system, and the success of its aesthetics. This console series has numerous technical advantages related to the accessibility and storage of computers, management of cabling, and installation of LCD monitors.

Are you remodeling your 911 control center? We can help.

Our more than 25 years of experience in this field allowed us to deliver precisely what the Quebec City Police Department needed to move forward with its modernization plans. We're proud of the work we've done at Quebec City and look forward to future opportunities to help organizations in the public safety industry achieve their goals.

Every week, we provide invaluable insights into our case studies and the innovative solutions we have developed for organizations to achieve their goals and objectives in mission-critical environments. Don't miss out on the opportunity to optimize your workspace and elevate your operations, by setting a new standard. Follow us on LinkedIn today.

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