What is a 9-1-1 Dispatch Console?
Definition: 9-1-1 dispatch consoles are specialized furniture or desks made specifically for the needs of emergency call centers. Dispatch consoles are designed to handle multiple CPU monitors to support the work of 911 operators who need to see their CAD software. GIS maps, and other data when assisting callers during emergency calls. 911 dispatch furniture is made of highly resistant materials such as high-pressure laminated work surfaces and reinforced steel/aluminum structures to resist the wear and tear caused by 24/7 use. More often than not, dispatch consoles include ergonomic features such as height-adjustable surfaces for a sit/stand workflow, a personal climate control system, and integrated cable management systems to power the equipment used by operators (CPUs, radios, monitors, task lights).
Sustema has over 20+ years of experience designing and manufacturing dispatch consoles for 9-1-1 call centers and PSAPs in North America. Browse our dispatch furniture catalog or contact us by email at info@sustema for any questions or inquiries about our products.